(ominous music) - Hey guys, So I've been gone for a while. Not to brag or anything, but I've been dealing with some anxiety. Totally fine, it's fine.
It's been a lot of fun. Don't worry though, I
did talk to my doctor and he told me to stop. So, I feel a lot better now. But anyway, I've noticed that
every time I go a few weeks without making a video,
I always forget how. What do I talk about? Is this where I sit? What do I do to make a joke? And I figured, since I'm
feeling kind of rusty, what better way to get back
into the swing of things than by watching some training videos? - All right. - I feel like at one point or another, almost all of us have fallen
down a YouTube rabbit hole of weird VHS training videos that teach us how to
do jobs we don't have. Once you watch one, it's hard to stop. They just keep getting recommended and you end up learning
some really valuable skills, like how to cook fried
chicken, how to send an email, how to shoplift. - [Narrator 1] If merchandise is available and no one is around, steal it. Steal several items at a time. Steal as many as 40 items
at one time from one store. - This old country buffet video
that came in my recommended is like an instant classic for me just because of how visibly
uncomfortable this guy is. I'm almost a little bit worried
he's being held hostage. - [Narrator 2] You might
ask something like this. - Is it still hot out there?
- [Narrator 2] Or this. - Did you catch the game last night? - [Narrator 2] Or this? - Have you tried the
lasagna? That's my favorite. - Is it still hot out there? It was hot last time I went
outside, three years ago. - It's my favorite. - One thing that's great
about this video too is that it was uploaded by that guy. He's the one who put this on YouTube. And now that it's been
getting a lot of views and comments recently, he was
really excited to talk about some of the misconceptions
people might've had. For one, he wanted to make it clear that the entire video was scripted. And no, he doesn't actually like lasagna. How could that even be? He seems so confident.
- It's my favorite. - [Narrator 2] Let's take a
closer look at greeting guests. Every conversation you hold
with guests should begin something like this. - Good evening
- [Narrator 2] Or-- - Hi. How are you? - Oh, so greet customers by
greeting them. All Right. - [Narrator 2] Children often
play a big part in deciding which restaurant their parents visit. We want them to feel welcome
and special here too. - One of the comments on here is, "What restaurants do
you want to go to kids? "The one with the sweaty man
who makes us feel special." - [Narrator 2] So start
conversations with children by saying something like this. - What grade are you in at school? - [Narrator 2] Or this. - Have you decided what
dessert you're going to have? - [Narrator 2] Or this? - Do you like hot fudge sundaes? - [Narrator 2] Or this?
- Do you have any homework? - [Narrator 2] or this? - Could you help me break outta here? - [Narrator 2] At other
buffet-style restaurants, guests often feel they're on their own. Once they've paid for the meal, no one pays much attention to them. - Ugh I know, I hate
to be left alone to eat after I ordered my food. I'm not sure how to look up from my plate to notice a very sweaty man staring at me. - All right. - This next one is specifically
for Nintendo employees who are handling returns from customers. And this one has a little
bit of a different tone. I like this a lot. - [Narrator 3] Some people
will go to great lengths to return an abused or an out of warranty
piece of merchandise. What are you supposed to do? Tell them what you really think? Of course you can't do that. - That's such a great line.
What are you going to do? Tell him what you really
think, which is to fuck off and you don't get paid
enough for this shit? You can't say that. You'll get in trouble. We know that's what you want to say, but for the sake of your own job security, let's try to go with something else. - If you take a look at it, I don't know what's the matter with it. It was working and now it's not working. So I'd appreciate if you,
you know, take a look at it. I'd like to get an
exchange for it if I could. - An exchange change?
- Yes sir. - Excuse me, Mr. Cashier, I got to return my brand
new PlayStation Five that I just bought here and
exchange it for a different one 'cause none of the games are working and the controller's not working either. Okay. But this is an Xbox 360 and you're asking for a PlayStation five. Oh. well that's okay. And you said the controller's not working. Yeah, but it's probably
just the batteries. Do you have your receipt? No, I accidentally burned it when I was trying to light a candle. But I do have my credit card that you can put the money back on. Your money back. Is this
a return or an exchange? Yes. So from there I stumbled upon this hour long Mercedes car sale tutorial. I learned a lot of valuable things and also I accidentally bought a Mercedes. Wait until my wife sees
me roll up in that thing. - Let me ask you a couple
of questions if I may. - Sure.
- Now, what are you? - Now one of the fun things
I've heard a lot of people did in the eighties was cocaine. And I can't tell if
this guy is on cocaine, but his eyes definitely are. - I want a nice car. - Then of course, there's
this extremely bizarre Chuck E Cheese character training video. In honor of their current bankruptcy. I think it's for the best we go ahead and check this one out. - [Narrator 4] He must be full of energy and always having fun himself. A clean well-maintained appearance is essential to Chuck E Cheese's image. - That's why our mascot's are rat. 'Cause when you think of
cleanliness, you think of rats. - [Narrator 4] Be sure to
brush the fur every day. It is very important that Chuck E has a well-groomed appearance. - Yeah, it's a good point. Otherwise people might
think he's something gross. Like a rat. - [Narrator 4] One of Chuck
E's major roles comes during the birthday party. The parade of cakes. Since this part is so important, you might want to do a
rehearsal on the floor before the store opens
to get your bearings with the costume. - Oh God, as creepy as
this normal dance is, I think it's somehow even
creepier when there's no kids in the room and it looks
like they're just chasing him around with a cake. - [Narrator 4] Be sure to
practice with the birthday tape to make sure that you get the
precise timing down. Alright. Remember, if you're ever in
trouble, use the timeout signal and determine whether or not
you will be able to make it to the regular exit door.
- Okay, hold on. I feel like they kind of
brushed over that a little bit, but that sounds ominous.
What do they mean in trouble? Is it like if you're
ever going to pass out. Remember guys, this costume hot as balls. So if you feel like you're going to faint, throw up one of these and
get the hell out of it. Whatever you do, do not faint
in front of the kids. Alright. They're going to think Chuck E died and then they're never
going to want to come back. So if you have to collapse to the ground, do that shit outside. - You can't let the child
with the costume carry itself. You must put your heart and soul into it. Right?
- Right. Here's a little piece of
trivia I kind of knew, but not the last part. So in July 2012, the longstanding
rat mascot was rebranded, changing to a slimmer rockstar mouse who plays electric guitar. Voice actor, Dunkin Brannan, who for 19 years had
characterized Chuck E cheese as a wise-cracking rat from New Jersey, was replaced with Jarrett
Reddick, the front man and guitarist for the pop
punk band Bowling for Soup. ♪ 1985♪ - I wondered what those
guys were up to now. He's a cartoon mouse. ♪ Where a kid can be a kid♪ - Well, I don't know about you guys, but I've worked up quite the
hankering for some pizza. And because I don't trust Chuck E cheese, let's head over to The Hut and learn how to make one ourselves. - Okay Julie, are you all ready
to learn how to make a pizza the right way? - Making a great, yes I'm ready. - I like how a lot of these videos aren't just instructional. They're also basically
advertisements for the company that, in this case, you're already working for. They always slip in lines about how like, high quality the food is. And then one of the employees is like, "Yeah, it's so good. "I'm so proud to be working
for such a great company." - And our customers wouldn't
get the best possible product. - Which they deserve every
time they visit Pizza Hut. - All right. Relax Julie. - On our Pizzas, we use
two layers of cheese. The bottom cheese--
- And the top cheese. Right. - Right. - And the cheese on top
of the pizza. Right? 'Cause That's what makes it a pizza. Okay. Can you stop? - The server will do the rest. - No, the customer will do the rest when they bite into my delicious pizza. Delicious pan pizza and
delicious thin and crispy pizza. What more could a customer want? - Personal pan pizza.
- What? - What? There's more pizza? Oh, I was so happy a second ago. - Just remember to follow
the instructions exactly and you'll be just fine. And so will the pizza's right? - Right.
- Oh my God. - Hey, I'm not just making
pizza. I'm making it great. - You know, I can already
tell this girl is all talk. She seems confident now, but the moment things
get hard in like a week, she's walking out of there. Yeah, I've seen my fair
share of Julies before. They always crack. When it comes to food
training videos though, It's Wendy's that takes the cake. If for nothing else,
just for sheer quantity. They've got songs about hot drinks. They've got songs about cold drinks, which is basically just saying, put ice in the cup and then
fill it up with the drink. But sure, listen to the
song if you need to. And they also have this
one called grill skills, which is certifiably
insane. You'll see why. Starts off with the founder
of Wendy's, Dave Thomas, who just woke up from a very long nap to tell us about hamburgers. - My goal has been to serve the best hamburger in the business. At Wendy's Old fashioned hamburger. So I started with a
freshest beef I could find. 100% pure beef.
- human beef. - And we padded it into squares so the hamburger hangs
over the side of the bun. - You know, when I worked at Wendy's, they told me that the patties are square because they never cut corners. But here Dave is saying that
it's just 'cause he likes that they hang over the
bun. So, which is it? Seems like a bit of revisionist
history if you ask me. Also, sometimes we did cut corners. So it's a lie. - It also makes the Patty larger. So they'll hang over the edge of the bun and people will like that.
- Yes, they will. Dave. Okay. It seems pretty normal so far. So I'll skip ahead a bit. - Why don't you have a
look at the tape first and I'll check back with
you in a few minutes. - All right. (TV buzzes) (continuous beeping) (sci-fi sound effects) - Oh great. (coughs) What the-- - Yeah. I remember my first day too. (sci-fi sound effects) (retro music) ♪ Now working the grill
Bill it ain't so tough♪ ♪ But first of all you
got to check your stuff♪ ♪ Like a grill that's set at 2-5-0♪ ♪ With the meat and
cheese that's ready to go♪ ♪ A towel to keep your
station looking cool♪ ♪ But most of all, you
got to have your tools♪ - Yeah. So it's kind of the
best thing in the entire world. ♪ When the meat's red
juices no longer rise♪ ♪ You can serve that
patty and you won a prize♪ - Got to hand it to the
prop department here. They really nailed it. They got the smoking TV
that looks like a microwave. You got the comically large
medal to put on his neck. Pretty good job. ♪ The reason you press
you press you gotta think♪ ♪ When the meat hits the
grill it starts to shrink♪ ♪ We start to shrink♪ ♪ When we hit that grill you know we will♪ - Okay. Forgot about the part halfway through where the patties come to life. And it turns out they've
been beautiful women this whole time. ♪ When we hit that grill you know we will♪ - You can serve that patty, It'll win a--
- Prize. - It takes just about four minutes to-- - Cook - But just to make sure you can take a-- - Look. - Use your tool to double check, - It should be great
and moist to be correct. - Aw, they're falling in love. Well, that's the end of the
song. At least. Unless-- ♪ A customer orders a single with cheese♪ - Oh, there's more. Okay. ♪ Drain then serve on a bun just so♪ ♪ Don't touch it with your
fingers that's a big no no♪ - Okay. But then something
horrifying happens. The talking patties come back
and one of them says this. ♪ I'm stage five and I'm still alive♪ - All the patties are
alive. That's horrible. So the goal then is that we
cook the meat long enough to murder them. And every time I cook one, I'm going to imagine a plump
lipped lady being burned to death at the hands of my spatula. Can I be the cashier instead ♪ Mr. Bill♪
- Bill, Bill, Bill, Bill, Bill, the tape is over.
Do you have any questions? - No, I think I've got it all. - You don't have any questions 'cause you just got sucked into a VCR where some guy rapped at you about beef. No, I think I got it. Huh. Usually people
have a lot of questions (upbeat music) Aww. They're falling in love. Well, now that Billy knows the burger rap, looks like he can cook patties
to his heart's content. Just one of those classic
stories with a happy ending. And most importantly,
there are no more songs (upbeat music) Oh no.
♪ When you orders to fill♪ ♪ Come to the one with the grill skills♪ - This one's not quite as much
of a bop as that other song, but it does end with a
pretty killer sax solo. (upbeat music) - You're listening to
Wendy's Music International. That was of course "Grill
Skill" by The Crew. Up next, It's The Crew with "Grill Skill". They make it seem so
fun to work at Wendy's. I get to sing cool songs and wear a visor. But when I worked at Wendy's,
I worked the same shift, 5:00 PM to close, four days a
week, every week for months. One day, I noticed my
paycheck was less than usual, which doesn't make sense
'cause like I said, I worked the same schedule every week. Why would this one be less? So I talked to the manager about it and she tried to tell me that
I called in sick on a day I remember working specifically
because it was on a Sunday. And I remember the football game that I stopped watching to go to work. And now she's going to tell
me that I don't get paid for my 10 hours of work.
So I was pretty upset, but she was upset that I brought this up within an earshot of a customer. So she took me to the back and
yelled at me and then I quit. So we didn't get any cool
songs. I'm curious though, for all you guys who've worked
jobs like these in the past, have you ever actually seen
a training video like this at your work? I feel like I've
seen dozens of these on YouTube. It's kind of a trope in some movies, but every job I've ever worked at, I've never had like a VHS
training video when I started. if anything, I probably should have made my own training video
for Wendy's management to teach them how to
properly pay their employees and stop calling me Andrew
because that's not my name. Sorry. I just get so worked
up even thinking about it. Let's cut to an ad read.
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can get three months free, click the link in the description. That's ExpressVPN.com/Drew. Not Andrew. Okay. That's not my name. And also it won't take you anywhere. (sighs) All right. I
feel a lot better now. Thanks for letting me get
all that off my chest. Well, if you're sticking around 'cause you expected me
to say something else, you're going to be
disappointed. The video's over. So you can keep watching if you'd like, but I'm not really going to say anything. I mean, I am saying something
it's just not very interesting or important, but you're
free to stick around if that's what you want to do. I don't mind. All right, I'm starting to mind. Can you get out of here.
- All right.
