- This is how it's really done. - Okay, Melissa, no more shots. No more shots, that's enough. - You better not be
drinking those, Melissa. No more drinks--
- Don't tell me to drink, 'cause I'll take both of these shots. - This is the most obnoxious
bar staff I've ever seen. - What?
- She's drunk, and they're letting her up on the bar. If you'd walk through the front door, the issue becomes why
is nobody coming back? - Has to be the inside,
has to be the crew. - [Jon] There's Cheeks, your bartender. - You drink a drink without me? - There's Bunz, your bartender. (Bubbles laughs) There's bubbles, the other bartender. There's Don Juan, he's
your chef, kitchen manager. - [Micheal] All right. - Skylar is a cook who works with him, and here's Deonna, who's a server. - This is insane. - Oh, she's getting up on the bar. So when this staff came in today, the first thing they did was
marry their liquor bottles. - [Derrick] That's
ridiculous, that's illegal. - What do you think the second thing they did when they came in was? - From looks of it, little
drinking, a little boozing. That's just a train waiting to crash. (bar patrons chat) - So I got two locals for recon tonight, Emmanuel and Eric, let's see
what they think of this bar. - Do you have a drink menu? - I don't have a full bar menu. I mean, what do you normally drink? - You got margaritas here?
I can make whatever. - We'll do a margarita. How's the catfish? It's good? I think I wanna do that. - A green margarita. - Maybe it got messed up? - Oh yeah. - You like that? - It was okay, I think I
asked for a margarita though. - Oh, who made it Cheeks? Cheeks, he said he asked for a margarita. - [Cheeks] Oh (bleep) my bad. - That they can't make a
margarita, I'm guessing they're not gonna do magic
with the catfish either. - [Cheeks] Sorry, my bad. - Okay, now we got a
bright yellow margarita. - Man. - Oh! - I've never had a margarita
that bad in my life, ever. - Okay, so we've struck out twice. - I'm gonna try to get a old
fashioned, see what they do. - Excuse me.
- Excuse me. - Yes?
- Can I get a old fashioned instead of this margarita please? - You want a old fashioned?
- Yeah. - Old fashioned--
- Old fashioned. - One of most popular
drinks in America right now. - Hey yo, that's what I'm talking about. We ain't got no catfish. They knew that (bleep) when we opened. - He couldn't drink, he couldn't eat. And do you see anyone
making an old fashioned? - Not one. - Can I get nobody to get
three shots for the kitchen? Three shots for the kitchen! Three shots for the kitchen! - Why are they serving the kitchen drinks? - Shots for the kitchen and
I still ain't got no food. Shots for the kitchen
and I ain't got no food. (upbeat music) - These are employees,
in uniform, on a shift. - I'm almost at a loss
for words, like in awe. - Shots for the kitchen! - Hey, tell one of them
cooks I say come here. What are they doing back there? - There is no control. These employees are
comfortable acting like that in the presence of both their owners. - That's how we roll, baby. - Well, the kitchen got it
quicker than the customers, I'll tell you that.
- Yeah. - Excuse me. - She's drunk.
- She's drunk. - Look at how she's moving her body. You can tell she's incredibly drunk. - Shut the (bleep) up or I smack you. - What the hell was that? Whoa!
- Chill out! - And that's a customer. - Hey, hey, hey, hey. Hey, hey, hey, hey! - Okay, okay, okay. - How did they make it
through a shift, Michael? - I've got no idea. - Both of y'all.
- We trying to help you. - Bitch, you ain't trying to help me, 'cause bitch, I'm good. Girl get the (bleep) on
with your silk jacket on. Who you think you is? Bitch you think you Prince tonight, ho. - Bunz, so what's your point? - Take your jacket off. (bartenders yell at each other) - (laughs) Funny. - [Bunz] With that jacket
that's scratching her up. - Bunz, Bunz! (bartenders screaming) - You supposed to be on my side, the (bleep) you talking about? Move your mother (bleep) hand. - Whoa!
- Bunz, stop! (Don laughs) - I'm getting too old for this (bleep). - Any bitch got something to
say, bitch can be outside, ho. - What? - Robert, you don't hear all this? And I'm yelling? - I'll beat any bitch up outside
these mother(bleep) doors. - (laughing) what is going on? - I quit this (bleep). Y'all bitches won't see me no
more the rest of this week. And I swear to God I'm clocking out. This is my last clock in, forever. - This is the most uncontrolled
staff I've ever seen. - Y'all can cash out and
do what y'all wanna do. - What did they do right? Could they make a drink? - No. - Did they have the food
items that they wanted? - No. - Excuse me.
- Yes? - Where is my old fashioned? - I don't have the ingredients. - Really? - Jerry Odie's wife is still alive, and she depends upon this
place for retirement. Kim is not an experienced bar owner. We can't expect a lot from her. She is screwed if this bar goes down. Can you imagine closing
your father's legacy? - No way, The weight of that. - She's in a jam. We're just a few miles out
of two big Navy bases here, 15,000 sailors, about
30,000 family members, all the civil service employees
that work on the bases. It's a big Navy town.
- That's good. - We got a pretty good market place. So for recon tonight, I
want to get two sailors, two guys from the base. I'd love to have them go in there and see what the hell they think. (dramatic music) Okay, so here come our sailors. - Here we go. - There's Liz, she was a
manager working underneath Odie, but now that Odie's gone,
I don't think this place is running quite as well as
it used to when he was there. - I take it you're a regular? - Oh yeah, I'm a regular. (laughs) - There's Robin, she's a bartender. There's Tivie, another bartender. And there's Miami, bartender and doorman. - [Robin] It's my Friday, yay. - [Man] I love Fridays. - Do you know why there's
people there tonight? They got what I call a
drink and drown night. 10 bucks at the door,
all-you-can-drink, whatever you want. - What? - Could you imagine being so
desperate that you would do all-you-can-drink on a Saturday night? Let's see how long it takes
'em to get a drink here. It's like they're not even there. - [Phil] They're invisible. - This is remarkable. - Cheers, let's get to work. - Here, cheers.
- Oh hey. - Look at these bartenders,
they're drinking behind the bar. They're smoking behind the bar. They probably been smoking
behind that bar for 20 years. - Absolutely. (Robin laughs) - Yeah, go ahead and get started up. Give me a big old fat tab this week. You know you always do. - That's not true.
- It's not a lie. It's not a lie. - Okay, so the bartender's drinking and not paying for drinks. - Krista says that she's gonna
maybe pay her tab tonight. - Maybe?
- Maybe. What are they doing, Liz? Put it on the layaway plan? - Oh, come on, It's not
that bad, really, come on. - That tab's gonna be paid. - You always do, Robin. You know what, (bleep). - She called us (bleep). - Been almost 10 minutes,
we haven't even been greeted or asked what we wanna
drink, what is up with this? - They still don't have a drink. Don't you find this remarkable? - This is a (bleep) joke, Jon. - [Jon] So you know what this is? They take care of their friends. - For that old money is gonna stay there. They're not going anywhere.
- Yeah. - [Phil] That new money is what you should be attacking right there. - Hey ma'am, can we get a drink?
- Sure. - We've been sitting
here for like 10 minutes. - I'm sorry. - Can I get a whiskey sour? - A whiskey sour?
- A whiskey sour neat, no ice.
- Okay. - A whiskey sour is an easy drink. - Yeah.
- Two ingredients, correct? Let's see what she's doing here. Okay, so there's whiskey and sour. You see one straight up
there, Phil, without ice? - Nope.
- Shouldn't the sour be shaken every time? - Yeah, you have citrus in
there, you need to shake that, you need to bind the ingredients together. - (bleep) Damn it. - [Phil] She's just straining it out, and add more sour, good.
- Oh. - That way you can't taste
the whiskey whatsoever. - I had to go back and do
it, oopsy, there we go. - When somebody asks for no ice, it doesn't mean fill it up with more mix. Just means they don't want the ice in it. - [Jon] Right, they
understand that the drink won't necessarily fill the glass. - [Phil] Right. - Oh man. - Do you have any whiskey in yours? - The look on his face.
- His face. - We'll get this, yes. - [Woman] In that drink, it
had something black in it. - Oh, okay. - If there's something floating in there. - They need to figure out
what is floating in there, and where it's coming from. - She said there was something
floating in her Sprite. - That's fine. - [Jon] They're just
gonna make another one and just pretend it didn't happen - Ugh. - What the hell is that? - Ooh, I don't know what that is. - What are they yelling about? - So there's two drinks
there's something floating. Now, one was a soft drink from the gun. - Yeah.
- This is not from the gun at all.
- No, if something's in a soda and his drink, it's probably coming from
where they scoop the ice from. - So it would contaminate everything then. Let's go in and find it. - There's Cheyenne, she's a bartender. - [Mia] Okay. - Boy, not a lot of smiles there, huh? - Not what I would call approachable. - [Cheyenne] Move bitch, get out the way. - There's Lisa, and there's Susan. - Mucho foodo.
- Wait. - No, I'm just kidding. - I have a friend
tonight, Madalyn Mendoza, She writes a food column in the area, really knows all these bars. She's doing recon tonight, 'cause I think we can get
good information from her. - What's up guys? - Hi, how you doing?
- Good, what are y'all drinking? - Do you have a cocktail menu? - I do not.
- No? Can you make me a paloma? - I cannot, I have no idea what that is. - Fairly standard tequila drink. - Can I get a old fashioned? - We don't have what it
takes to make old fashioned. - Points for honesty, but
I would like to see her offer a suggestion or offer a margarita. - She's leaving 'em hanging on a no. - Right, and I mean, that's an opportunity to talk to your customer about, well, what is in it, or
what are you looking for? - It's an ice breaker.
- Yeah. - You know, I don't have
this, but what do you like? - Right. - How about a blue Hawaiian? - Smile would have helped too. It's obvious there's no
training behind this bar. - You wanna taste it? - Sure. It tastes like something
that goes into snow cones. Excuse me? Can we order food? - [Server] Yeah. - Can we get the street
tacos and the loaded nachos? - Yeah, for sure. - All right, let's see, the order's in. (dramatic music) Oh, so it's going from a steam table, which is supposed to be heated, obviously if it's not heated that means that it's in a really bad
temperature danger zone. It's a problem. (dramatic music) All right, so now we have the food that she just took out of the microwave. It just does not look
appetizing, the beef. - No. - That does not look like--
- It smells bad. - Street tacos. - She spit it out. - That's like nothing but fat. - Would you have eaten
that in the first place? - No.
- No. - That's gross. I don't wanna talk to the mean bartender. - They wanna complain about their food, but Cheyenne's attitude is so intimidating and unfriendly, they're
scared to tell her. - She scares me. - Excuse me, I hate to be
a bug, but is there any way we can get another set of the beef tacos? This one was like a lot of fat. - [Bartender] Okay, give me one minute. - That's gross.
- I wouldn't even want to feed that to my dog. - She said she wouldn't
even feed it to her dog. - It was the first time I
think probably in my life as a grown adult that I've
sent that much food back. - Krystal is Dalia's
daughter, and a bartender. - Do you have a card? Can I start you a tab? - There's Melissa, she's a bartender. - Everybody's just standing around, and I'm just doing
everything, like always, 'cause I'm the (bleep) bad ass. - Not exactly the sweetest
girl I've ever seen. - What are you doing, Ed? - Ed is a bar-back. - I set up the bar a certain way. That's how I want it. - There's Kara, she's a bartender. - Who's got the balls to flip
me for the house a round? I buy or you buy. I say tails never fails, and you're buying the (bleep)house a round! - There you go.
- Ready? (Dalia scream) - Why would she do that when
people are already drinking? - I will honor this, I
will buy the house a round, but it's my choice, you
don't pick mother (bleep). Washington apples around the room. - They're already drinking. If you ran a promotion,
people might come for it. But if they're already there, you're just costing yourself money. - [ Mia] Exactly. - Cheers to the shot that Dalia bought for the house for no (bleep) reason. (upbeat music) You better give me half of that. You hear me? You better give me half of that. Hey, where are you going, Melissa? Take a break? What do you mean take a break? - It's her 20 minute break. - Y'all can work, I'm gonna
take a break, is what I mean. I've been in there for (bleep) two hours, I can take a break. - Breaks are every four
hours, not every two hours. - I don't have to (bleep) go
in there and serve drinks. - Okay, so we have an
attitude issue here, Mia. - 100%. - They're not (bleep) without me. - I guess Melissa's still on her break. Shall I go get her? Or are you gonna go get her? Nevermind, you just sit
there like you always do. - I'm (bleep) up, I'm so (bleep) up. - So she's drunk.
- Yes. - And it is about 9:30. So she's got four hours to go. So what are they gonna do, carry her home? - What the (bleep), are
you done with your break? Are you done with your hour break? - Oh wait, hold on, I'm about
to smoke another cigarette. - Like are you serious right now? - No, I'm about to literally
smoke another cigarette. - No, no, no, no, you can't be taking like a (bleep) hour break. - Work seems like an inconvenience to her. - Yes, that's a very
appropriate way of putting that. (crowd cheering) Oh. - No more shots tonight, that's enough. You need to simmer down. Can you act like a grandma, please? - Hey, this is how it's really done. - Okay, Melissa, no more shots. No more shots, that's enough. - You better not be
drinking those, Melissa. No more drinking--
- Don't tell me to drink 'cause I'll
take both of these shots. - This is the most obnoxious
bar stuff I've ever seen. - What?
- Now she's drunk, and they're letting her up on the bar. - What is she doing? - Melissa, if you fall,
it's on your own, bitch. - [Melissa] I know. (crowd screams) - This is actually insane. - Look at my big boobs, guys. - This girl is all about her. - Yes, I'm beginning to understand why this bar is packed with men. - Get it. (crowd yells) - She don't have (bleep) on me. - That bitch don't have nothing on me. - This is a freak show. - All right, I'm gonna have a promotion. - Okay, this is gonna be outrageous. - I'm going to run a shot special. I'm gonna have a $5
shot special right now. You wanna drink a shot
in my chest, it's $5. - Nobody wants to take that
for $5, I'll sell that for $2. - Clearly Dalia is proud of her chest, and likes them to be a point
of attention in conversation. 'Cause she's putting them out
there every chance she gets. - Certainly is. - I want everyone to line
up for a $5 shot special. - Any takers, any takers? Oh wait no, no takers. Nobody wants to take a shot out of your (bleep) Orangutan tits. - I want a shot. I want a $5 shot. - There's no takers. I'm gonna go in and, I'm
gonna have a $5 boob shot. - Go enjoy that, Jon. - It's all about the bling.
- You psycho. - It's all about that bling. - [Melissa] This is our boss. - It's all about that bling, the bling. - Excuse me, excuse me. What are you doing right now? - Having a great (bleep) time. - Let's get (bleep) up. Let's get high, let's get drunk. - There's Razzo, she's a bartender. - Look at her.
- No. - She's pouring a beer with
a cigarette in her hand. - Look at that right there. - [Jon] Oh, over the drink. - Grabbing that on the mouth
is always a great option too. - There you go, Kev, you just
licked her cigarette filter when you take a drink of that glass. - No drinks here. - There's Crystal, she's a
bartender and assistant manager. There's Caroline, she's a server. - I don't know what's
going on with the batter. - And there's Rob, Kev,
he's the kitchen manager. - Give me a little while,
they just put in a big order. - So for recon, I got
two Kansas City Chiefs offensive linemen, Mitch and Andrew. They know bars, they know this town. I thought they'd be perfect
to give us a scoop on recon. So this is a big moment
for Billy and his staff. Let's see if they deliver. - What are we having tonight? - I usually do something like mixed, maybe a little sweet or fruity. - You can do like a long beach, which is basically a long
island but with cranberry juice. - I'll give that a shot. - Did she give 'em a menu? - I don't know what to order,
I need to look at the menu. - So she's made no effort
to sell them anything. - Getting live over there. So the shot comes first. Let's see, now she's
gonna clean up the shots. She now has everybody's
saliva on her hands, right? From touching the rim
of all those glasses. Wipes her mouth with her hands, puts her hands through her hair. She's doing it all wrong. She hasn't done one thing right. - Long beach. - Oh, look at the color of that. - I'm actually confused at
what she just put in there. Even if it's sweet and sour and cranberry, that color is not normal. - Does it taste good? - It's not doing much. It's just like kind of watered down. - Oh man. - So what's the deal with
ordering this food, again? - Okay, so you're gonna
go to the food window, you're gonna order from the food window. - Now, the fact that she
couldn't write it down and bring it over there
with the nine customers they have in a room is absurd. - I don't get why you can't just like order there, but whatever. - You guys got any
questions about the menu? - Now, would you ever order food from a guy with that towel
on his shoulder like that? - I would ask him, did you
clean your neck with that towel? I just wanna know. - What can I get for you? - I'm gonna order just the big burger. - Can I just get a grilled chicken. - And that's gonna be at
least a 30 minute wait. You guys okay with that? - 30 minute wait, at least. - Razzo was supposed to have a shot with the girls over there, I know. - I wonder how many
shots she's had tonight. - I don't know. - What kind of owner
would just say, whatever. - Shrug it off.
- She can get drunk, steal money, you know what I'm saying? I don't understand it. - And who's booze is
she drinking, Billy's. - Yeah.
- Exactly. - Her eyes are definitely glazed over. - You guys doing all right down here? - You guys have tequila? - You want some D? - I'll take the D. (laughs) - You can do mine like slightly less. - Stop being a vagina. - She's getting drunker and drunker. - I will (bleep) you up, bro. - It's probably gonna be
closed in the next month or two if we can't rescue this. - [Man] I'll have one more of these. - There's a Alyssa, she's a bartender. - How's it going, guys? Good thank you. - So that's the Berg
system that they're using to pour their cocktails.
- Gotcha. - In the state of Utah, you not only have to track your sales, you have to track your ounces. The Berg system makes
all of that compliant. 'Cause it tracks every ounce, and it makes sure that
every ounce that's poured is in the POS system,
and you can't be off, you could lose your liquor license. - Wow.
- They do not take these things lightly. - Hey guys, welcome to The Fifth. What can I get for you to drink? - There's Theresa, she's a
new bartender, just started. - Okay, you guys on cash? - There's Tony, he's a veteran bartender. He's been there for a while. And then there's Devon, the manager. So guys, for recon tonight, I
got players from Utah Royals, which is the state soccer team. What I wanted to do tonight is I'm gonna have a couple of the girls come in. I'm gonna wait a few minutes, have a couple more girls come in. I wanna see if Brad notices, this influx of business. So here are our first two girls. - What can I get for you guys? - Do you guys have any
like house specials? - We have a watermelon-based house drink. - I'll try that, yeah. - You can tell by the
glass, that drinks sucks. This is a pint glass it's
made for beer, not a cocktail. It's just not gonna work. - Can I get a gimlet please? - God, I don't know what a gimlet is. - It's a classic. - It's a gin drink, right? - Yeah, it is.
- Yeah. I worked here 16 years and
never had anyone order one. - Never had someone order a gimlet? - I have never made one in my entire life. Okay.
- Do you wanna help me out? Should I look it up. - Oh God. - Can I just do a whiskey sour? How do you not know what that
is when you're a bartender? - You can't make a whiskey sour that fast. - Look at the color of that. That's not a whiskey sour. - Our drinks definitely look alike. You can have my cherry. Oh, you did get a cherry,
in a whiskey sour? - Yeah, she was like, let's just put this drink in a smaller one. - They're laughing at this place. - Pissing me off, (bleep) ridiculous. - Is she like leaving, leaving? She just walked out. Like, I think she's like done. - Whoa. - [Jon] Brad just had
an employee walk out, and he didn't even notice. - What's up, Jack? - With this little bar,
he's losing $6,000 a month. That's $72,000 a year of losses - Yeah. - There's Monique, Jim's fiance. She sometimes helps out here at the bar. There's Chris, she's a bartender. - Well, 'cause in the back was
the only place we keep 'em, and there's like 12 bottles left. - There's Kristin,
she's another bartender. - That is beautiful. - So she has created a
promotion called open mic night. - If any of you have a song or a poem or a story, perform, we want
you, we want your passion. - So you know, this is a beer bar. So I wanted to bring some
beer professionals in. So I have two brewers from
La Verne Brewing Company, which is a great local
brewery here in town. They know beer quality and
they know the marketplace. I'm curious to hear what they think. - Hi, welcome.
- Hi. - How are you guys doing? - Good, how are you? - Good, are you excited
about open mic night? - Do you guys have like
a beer list of by chance? - We do not. - I'll take an IPA.
- Do you have any stouts? - One.
- Thank you. - This is not mine. - I guess it's open mic night.
- I guess. - How about the foam? Look at this.
- Wow. - [Jon] No head on that beer at all. - Right there is where
half of their beer cost is. - So that was probably
40% of that beer, easy. - I have concerns about what we refer to as a beer clean glass, because you can tell by
the way that it was poured, and the lack of standing head, that there's some residue from
somewhere inside that glass. - I had a beer that was old. The characteristics of an IPA would be the hops would be there,
and they weren't there. So that means the beer's
old, they've fallen off. - Do you see any open mic stuff happening?
- No. - This is the epitome
of a bad bar promotion. You see, the worst thing you wanna do is start something and then not get it going. Okay, so what is she making there? That's a brewed Mary, right? Bloody Mary mix, little hot sauce, beer. - Yeah, little spice, little
beer, little bloody Mary. - That pourer was so clogged she had to screw it off the bottle. Look at it go!
- Oh! - It was so thick, it wouldn't
even go through the pourer, then she had to squeeze. - Oh my god, if it is that chunky, then there must be
something wrong with it. And the fact that you would see that as you're putting it in a drink and still serve that
drink, speaks to standards. - Unbelievable, right? Oh, so they keep a pitcher of water next to the tapper, to rinse the foam. So they expect the foam. - Wow, it's status quo, I guess. - And there's Jim. He doesn't see the beer
going down the drain. He doesn't see anything. (bar guests laugh) - Oh my god. - What happened?
- I just, I don't know. I feel like it's-- - Did you not like release
the pressure properly? Like it's so (bleep) basic. Like how do you not know how
to pull the nozzle properly? - [Kristin] It wasn't my
fault, it just was like, foamy. - That's why you need to pay attention, because if you would
have done that properly it wouldn't have sprayed everywhere and it wouldn't be an issue. You wouldn't covered in beer. They wouldn't be covered in beer. - Jesus Christ. - [Kristin] Oh my God. - If they could the
quit (bleep) bickering, they would be much better off. Chris is just completely unapproachable. She walks around with a scowl on her face. You know, these two are polar opposites. (upbeat music)
Oh my god yeesssss, they need to do a react about this show!