>>: I need a direction, that's what I need.
>>: You need a direction? Here's your direction: Learn! ♪♪ (Voiceover) Joining Jon
for recon is GRAMMY Award winning artist,
T-Pain. With over 15 years
in the music industry he has a history of investing in unique start-ups
around the country. T-Pain possesses a sixth
sense to help unearth the problems haunting SacTown. >>: So look at this,
this is old town Sacramento about 3.9 million
tourists come here, spend almost
four billion dollars a year. >>: Oh, wow. >>: The bar we're going
to is called SacTown. >>: This is it, man.
You're looking at it. >>: So this bar was opened
by Chris three years ago. >>: OK. >>: I love you guys
like a third cousin. >>: He opens up this sports bar,
they now have about 300,000$ into it. Guy's losing
eight grand a month, >>: Oh! >>: And he has enough money
to make it about two months. So here's what I did.
I got about 40 people they're standing
around the corner. We're going to
put on these hats. >>: Oh we're going in spy style! >>: We're going to walk
in that line, incognito, >>: Yeah!
>>: And let's experience this place from the inside. >>: All right cool, cool.
I'm following you. Jon and I are going
to do recon together, I think it's going to be great,
I have no fears. Except for, you know, raw food. Not real good with raw food. Not looking forward
to that part. But let's do it! ♪♪ >>: Just get, just go in. >>: Like nothing ever happened. >>: Oh, my God. (bleep) >>: Come on in.
God, it just got crowded. >>: Welcome to our
very quiet bar. >>: Thank you.
>>: Yeah. >>: We'll be
right with you guys. >>: Big place.
>>: It is huge. (Voiceover) SacTown,
a 9600 square foot space is divided into
two large upstairs rooms. One used as a main dining room, the other holding a large
bar with three wells, 40 taps, and tabletop seating. Below the main level
is the kitchen, haunted by the spirits
of old Sacramento. >>: You know what's interesting? This is old,
historic Sacramento. >>: Right. >>: This is sort of an
historic looking building. >>: Absolutely. >>: Look at all this
sports memorabilia. Sports bars are the most
popular concept in America. >>: Right, right. There's thousands of
them in every city. >>: It's a lot, yeah. >>: So if this is a
tourist neighborhood, and you came here
with your family, you'd want to do stuff that
was indigenous to here. Right?
>>: Absolutely, you're in historic neighborhood.
>>: No question. Yeah, I want to see
all Sacramento stuff. >>: Hey, guys. >>: What do you want
to try, buddy? >>: I want to try the wings. >>: Sure. >>: Definitely want to
try the New York Steak. >>: A French dip as well.
What's your favorite drink? >>: Shall we try one of each?
See if we like them? >>: Yeah, I'm down with that. >>: All right. >>: Did you know that
T-Pain was here? >>: Where? >>: He came with Jon Taffer. >>: Shut up. Stop. >>: He is, he's right there,
I see him! >>: He's my, my baby-- >>: What? (bleep)
What's baby daddy? (laughs) Did he leave already? >>: Who wants to eat a
sandwich like this? It's not (bleep)
melted for shit. >>: Did you serve it? >>: Ricardo brought it up to me. Like, I already knew
no-one wants to eat it. >>: Why is everybody
so freaked out? >>: Guys, they don't
want to eat this, it's not melted enough.
They need it melted. >>: Let's make it again.
(bleep) Make a new one. It's (bleep) bullshit, man. (plate smashes) >>: All right?
>>: I'm (bleep) pissed. >>: Well, you seem flustered,
but... >>: It's not funny, bro.
I'm very frustrated. When I partnered up
with Chris, Crystal was the kitchen manager that Chris
already had here in place, but she's not cutting it, man.
It's a grilled cheese, something so simple
my kid can do it. >>: All right,
that's a New York steak. >>: All right.
>>: OK. >>: And that's the French dip,
it's very popular here. >>: All right. We should probably toast
before we eat this, because we may never
live to toast again. >>: Absolutely. It was good
knowing you, man. (laughs) Holy shit!
>>: Oh, man! >>: OK, what's in this thing?
Jon, I can't lie, man. I think I'm drunk.
Oh, my God! I was expecting a
completely different taste, and it was just mostly alcohol,
and at that point I can be drunk really quickly. >>: Does that look good to you? >>: I think they could
have brought in, just a live cow
and put it on the table, and I think it would have
been about in the same area. >>: Look at this, Pain. >>: You don't
recommend the food? >>: How come? What did you have? >>: So it was sort
of like this one? >>: Exactly. >>: You gotta, come on, Jon.
(laughs) (bleep) >>: Look at this, this is not
what a French Dip is. >>: Jon, you gotta
stop man, (laughs). >>: I've got the wings here. >>: I'm gonna tell you now, Jon,
I'm serious about my wings. I'm very serious about my wings. If these wings are wrong,
we may have to leave. (laughs) >>: Well, let's see
what you got, man. Let's see what you got. The wings came undercooked,
the skin was rubbery, it wasn't breaking off,
it wasn't a pleasant thing to have in your hand. >>: Can I ask you a question?
>>: Sure. >>: Is there a cook or
a kitchen manager or somebody? >>: I do, yeah, let me
take that to show them. >>: No, leave this here,
and have him come up. >>: Sure, I'll be right back. >>: That'll be,
that'd be the better part. >>: Ricardo?
>>: Yes, Sir? >>: A table's looking for you. >>: What table?
>>: And it's that guy. >>: That guy?
>>: That guy. (bleep) >>: How you doing?
>>: Not too bad. >>: Would you want to eat that? >>: No, Sir. >>: Would you want to eat that? >>: No, Sir.
>>: Why not? >>: It doesn't look appealing,
it doesn't look appetizing. >>: Where's Chris the owner,
is the owner here? >>: Yes, he's here. This is not the experience
I wanted Jon to have tonight. This is (bleep) embarrassing. >>: What?
>>: He's there, bro. >>: Huh?
>>: He's sitting right there. >>: Who is?
>>: Jon Taffer. >>: Where? >>: Are you (bleep) serious,
Chris? >>: Really?
>>: I knew that he'll be, oh, my God. >>: Oh, crap, here we go. >>: So I thought to
myself, for recon, who do I know that spends
a lot of time on the road, that know bars, know good food? So I got Ryan Reaves,
Nate Schmidt, two of my favorite hockey
players in the world. These guys tour major cities,
go to the best venues they're always treated
incredibly well, they're VIPs, and Ryan is even a part owner
in 7Five Brewing Company so he really knows his stuff. >>: Here's some of our
cocktails that we have here. >>: Thanks.
>>: All right. >>: I'm going to get out
of my comfort zone here. >>: Me too (laughs)
like, me too, I mean. >>: I'll try this
Huckleberry Limeade. >>: Huckleberry Limeade.
>>: And I'll get-- >>: Is it good?
>>: It's good. >>: You wouldn't lie to me,
would you? >>: I wouldn't lie to you. >>: I think I'll take
a Kiss Me, then. >>: And a Kiss Me. >>: That is definitely outside
of my comfort zone. (laughs) >>: Oh, man, yeah. >>: All right,
well, I'll see you when I get out of here I guess. >>: So there's Brandon.
He appears to be in some kind of crisis
management, doesn't he? What could possibly be going on with six customers
or so in his bar that would have
him in the office at that time doing that? >>: A real owner is
going to be out there talking to their guests,
talking to their people. He can go talk to Ryan and Nate, make them feel welcome
inside the bar, that's all they're
really looking for. >>: What's this--
>>: Huckleberry. >>: That's sweet! That's sweet. It's like, like sugar cubes. >>: Like a fun dip?
>>: Yeah. >>: What's in that?
>>: Whipped cream! >>: Oh yeah-- >>: There's whipped cream
in that? >>: Yeah, there's whipped cream.
>>: I can't wait to see this. >>: Do we not have
any whipped cream? >>: No we don't, we don't have
any no whipped cream. >>: Why would they be out
of whipped cream in a can? You put a can in a fridge,
it stays there for months. It's not like they
have to buy it every week and rotate it.
You'd think if they have a drink with whipped cream,
that would be one product that they would have
plenty of in the fridge. >>: Exactly. >>: Try that. If you don't
like it let me know. >>: Imagine it with
the whipped cream. >>: (laughs) Imagine it with it. >>: Oh, boy. Um.
>>: Not bad? >>: Is there a Margarita on the,
on the possibility? >>: You want a Margarita?
>>: Yeah. >>: Can I actually
do a Margarita too? >>: Yeah, two Margaritas? >>: Yeah, thank you.
>>: Thank you. >>: Maybe that's where
the time for two comes from. The first drink sucks,
so it's time for two. >>: It's time for two. (ice rattling) >>: OK, what kind of mixer
is that, is that a plastic cup? >>: They don't even have
proper tools back there. >>: That's an old-style
Martini cup, has a strainer
built in to the lid. Look at how little
it's filled the glass. >>: Oh, and then she's
adding ice after. >>: How's that
working out, Phil? >>: It's horrible.
Now she's adding more mix because she has to fill it up. >>: By not measuring properly,
there's no way this is going to be
a balanced cocktail. >>: Can we do an
order of the wings, the tenders, and the wedges? >>: What's the point
of shaking it if you're going to pour more
mixer in when you're done? (laughs) What's the point? >>: Cheers, big fella.
>>: Cheers. >>: It's pretty sweet.
>>: Sweet. >>: I like mine kind of spicy. >>: And there is a very small, almost residential, deep fryer. >>: Right, something
that you can have in your own kitchen at home. >>: But a deep fryer like that, you put more than six
or seven wings in that thing, the temperature
drops right away. You can't cook in a
commercial environment with that thing, Phil.
>>: No way. >>: You see any gloves anywhere? >>: I see zero gloves,
I was just about to say that. >>: So is the bartender trained
in kitchen sanitation? >>: Come on. >>: This is a completely
different discipline. Bartenders make drinks.
>>: Sure. >>: Kitchen personnel
train to run the kitchen. Do you think that she has any
idea how to work in a kitchen? >>: No, absolutely not.
Absolutely not. >>: And where the hell is
Brandon in all of this? It looks like he's still
screwing around in his office. I mean that's just,
absolutely insane. >>: Your wings. >>: I'm going to dive into
this little guy right here. >>: Look at his face! (laughs) >>: Phil, the food is
absolutely terrible. There's not enough
customers in here. We're not going
to learn much about the bartenders watching this. What about if you go in? I want to see if the bartenders
react to you well. Right?
Can they make it for you? We'll at least know
where they stand, and then we can
deal with it then. >>: Let me go see
what these guys are working with in there, Jon. >>: Great. Let's give
it to them, buddy. >>: All right. (dramatic music) >>: How you doing?
>>: Oh, Oh! >>: What's up, I'm Phil.
How you doing, what's your name? >>: Anthony.
>>: Anthony? >>: Yes, Sir.
>>: What's your name? >>: Amanda.
>>: Amanda, nice to meet you. >>: My two friends right here,
they had Margaritas? >>: Yes. >>: I want to see how
you guys make those Margaritas. Because I do know that
Trina made them wrong. So I want to see how
you guys make them. >>: We have Margarita glasses, what's the size of
those Margarita glasses? Do we know?
>>: I don't know the size. >>: No? OK. >>: We don't have free pour,
so it's kind of, I've never been trained on it. >>: Let's make this Margarita,
lets taste it. One, two, three, four. >>: No, make it.
>>: Holy shit. That's a lot of juice. >>: About the same,
I'm making them. >>: Pour that drink.
What are you doing? >>: (bleep)
>>: This takes forever. What is this? Whoa, okay. >>: We always use the ice that we have.
>>: Go ahead, do your thing. So you made two
drinks in one, right? >>: Well, I tried to. >>: I can't watch this any more. (dramatic music) >>: OK (bleep) >>: Look at those chicken wings. Aren't they all supposed
to be one color? One side shouldn't be darker
than the other, should it Chef? >>: That could be the frostbit
part of the chicken burning quicker than
the rest of the bird. Jon, just looking at this,
there's not a leader, there's not a manager,
there's nobody teaching them, this is kind of like, (bleep)
they're not going to notice send it out anyways. Right? >>: Look at the pull,
look at the pull. (laughs) How is she eating
that. Oh! (laughs) Look at the long chew.
Still chewing. >>: It's not a
bubblegum commercial. >>: Still chewing. You should have had a swallow
if it was a decent wing. No swallow. Still chewing. Then the forced swallow. I don't have to taste that
chicken wing to know it sucks. Here's the bird system,
which we have in Utah. Now that bird measures
an ounce and a half. Now look at that cocktail. You've got an ounce
and a half of liquor, and about 28 ounces of mixer. How does that work for you, Rob? >>: Terrible. I mean,
you get so filled up on all those mixers,
it's terrible. (Voiceover) Due to
Utah's strict alcohol laws, only allowing 1.5 ounces
of any given spirit per drink making a cocktail
in the wrong glass will require more liquid
to fill it to the top, thus diluting the flavor and
lessening the drink's quality. >>: Makes absolutely no sense. Why use a glass
that you don't fill? >>: Right?
>>: I don't know. >>: So guys, this is a big bar. We've seen that their food
isn't quite up to snuff, right? We're not sure they know
how to cook properly, the drinks are awful,
we can see that. There's a lack of training, we don't see Bill
engaged at all. But we can't see much more.
This place is so big and there's only like
five customers in there. So I did something
tonight for recon, guys. I got 50 people for recon. 50. (people chattering) I want to see what Bill does. Does Bill move quick
when a bar is busy? Does he interact with his
kitchen when it's busy? Does he check his ticket times? Is Bill, in fact, engaged
in this operation? I want to see if Bill jumps
behind the bar, don't you? >>: Yeah, absolutely. >>: She waited a long time
and didn't even get food, that bugs me. >>: I'd like the two
of you guys, to go up to the front
of that line. >>: Is everybody thirsty? (Crowd) Yeah! >>: And walk all
those 50 people in. So what I'm going to do is I'm going to give
you guys earpieces. Rob, if you can hear
me touch your nose. >>: T-Bear! Do we have
anybody working the door? Oh, my God. And now I have
to go down here for ice! >>: Bartender, bartender's
already getting mad right now. >>: (bleep) (bleep)
Jesus Christ. >>: Raise your hand
and sort of ask for a drink aggressively, if you don't mind. >>: Can we get two bottles?
Can we get two- >>: This guy is such an (bleep). I need three screwdrivers. >>: Can we get a beer here? >>: Yeah.
>>: Yeah. Give me one second. I'm going to (bleep)
stuff your face. >>: So instead of getting a beer
they both walk in the back. >>: Can you do a mule?
>>: Yeah, what kind? >>: Like a whiskey mule? >>: Sure. (tense music) >>: What's up, Bill? >>: Where's my hugs?
Good seeing you brother. >>: Look at this! >>: Oh, look at manager boy. Our boy is hugging people,
but he's not helping the bar. (Female Bartender) T Bear,
I need raspberry vodka! >>: You're hugging people,
can I hug you? I don't see you
doing anything else, so I might as well hug you. >>: Yeah, well... >>: Is this your...
>>: This is mine, I'm Bill. >>: Bill, owner?
>>: Hey, I'm Rob. So this is yours?
>>: Yes. Well, it owns me right now. >>: You know,
you have a lot of people that are waiting on drinks. >>: You make drinks?
>>: Can you make drinks? >>: I can make shots. >>: So you don't know
how to make drinks? >>: You don't know
how to make drinks? >>: I'm very ill prepared
for behind the bar. (Rob) You're ill prepared
for behind the bar? (Bill) That's something
I'm working on, yeah. >>: But you own the bar?
>>: Yes. >>: And you can't make drinks?
>>: I can make some drinks. >>: How long have
you owned the bar? >>: Two years. >>: When do you think it's
time to learn to make drinks? >>: Do you think it's time to,
maybe, learn to make drinks? >>: Yeah.
>>: How do you manage cocktails if you don't know
how to make them? (Bill) I've relied on the
expertise of other people. I know, I am, one
of the reasons... It was that bad?
>>: Sorry, go ahead. >>: Ugh.
>>: There's no expertise, this drink sucks.
>>: It's my problem, I get it. >>: Well, if it's all because of
Bill, I'm gonna talk to Bill. (tense music) >>: I'm gonna go
check the kitchen, 'cause that tastes like shit. (tense music) (cheering) >>: Hello, Mr. Taffer.
>>: Hi, Bill. I have a guy in here who's
apparently a nice guy. >>: Yes.
>>: But you're not a nice guy when you take $300,000
from your in-laws and do nothing to pay it back! >>: That's fair.
>>: Are you? >>: That's fair.
>>: If I owed my in-laws $300000 I'd learn how to
make a (bleep) drink. >>: Yep, that's fair.
>>: How come you didn't? >>: I have no (bleep) excuse.
>>: None whatsoever, so are you a failure?
>>: No. >>: Well, you're failing here! >>: That's why
I called you guys. >>: Oh, so I'm supposed
to solve your problem, that for two years you didn't
learn a freakin' thing! >>: I needed direction,
that's what I need. >>: You needed direction? Here's your direction, learn! (dramatic music) So here's my thought, I'd
love you guys to go inside, get a feel for the place
and find Sean for me. I wanna get the story from Sean
and then I'm gonna get Mike and I'm gonna get
the story from him and I wanna see if I
get the same story. (dramatic music) >>: This place is massive! The first thing I notice
is it's like a country bar, with a bull, with some
bullshit in the corner and it was just
enormous and ugly. Are you Sean?
>>: You're right, you're good. >>: Jon Taffer's outside, he
wants to talk to your right now. >>: Okay. (tense music) >>: Can I get a
watermelon breeze? >>: Yes.
>>: I'll do a beach cucumber. >>: All right. >>: Shall we get nachos?
>>: Yeah. I feel like you judge
a place on the nachos. (tense music) >>: Sean, good to meet you.
>>: Nice to meet you. >>: I wanted to bring you out
here and get the story from you. So, when did you open this? >>: Late summer of 2017. >>: Did you bring
in investors, no? >>: I brought in investors, but we ended up
running out of money. >>: So what did you
do to get the money? >>: I went back to
the investment group. They would put in an
additional $60,000, but if we defaulted,
that I would lose my shares. >>: So what happened
to the $60,000 note? >>: I lost it, but they
decided I would back away, in exchange for 10%
remaining equity. >>: So legally, right now, do
you own 10% of this bar, or not? >>: Yes, absolutely I do. Mike's interpretation
is absolutely I don't. (tense music) >>: Do you get along
with your partner? >>: No.
>>: Pulling a Sari? >>: No. >>: So my question to you is,
can you turn this around? >>: I believe that I could
do this, I know I can. The problem is Mike. (tense music) >>: All right Sean, why don't
you go back in and to work? >>: Thank you. (tense music) >>: Sean called me
to rescue this bar, but Mike disputes whether Sean
even owns any of this bar. I can't understand who's
an owner and who's not! >>: Are you Mike?
>>: Yes sir. >>: Jon Taffer's outside, he'd like to discreetly
speak with you, if you could come
outside for me. >>: So I'm gonna go talk
to Mike and try to hear his side of the story. >>: Are you gonna go first? (laughing) Oh, my God. There's just all sour mix. (tense music) Thank you.
>>: Thank you. (Amy) How do these nachos look? Well this cheese is legit
cold and it's, like, thick and it's almost grainy.
>>: Like, it's too salty. I never thought you
could (bleep) up nachos, but they have successfully
screwed up the nachos. (tense music) >>: Pleasure.
>>: Likewise. >>: Fill me in on this. Were you an investor when this opened two
years ago originally? >>: Yes, there were
six of us originally. >>: And who was running it?
>>: Sean, he had full control. He was in charge
of the checkbook, he was in charge of
everything that happened. >>: Got you, so Sean
put the deal together. >>: Yes.
>>: Went to you guys. >>: Correct. >>: Now, is there a deal that
he gave up his equity already? >>: Yeah.
>>: Tell me that. >>: On the $60000 loan we
gave him, he signed a note guaranteeing he would pay back
the 60 grand within a year, plus interest. He never made one payment. Our note said you don't
make one payment, you default 100% of your shares. >>: So now he defaults, so now you guys own
100% of the business. >>: 100%. Sean put a lot of
sweat and time in here, so we didn't wanna
take everything, so we offered to leave him 10%, you know, trying to be generous. >>: Okay.
>>: Sean wouldn't sign it, to this day he
has not signed it. >>: So he owns nothing.
>>: He owns zero. >>: And is he getting paid?
>>: Yes, I'm paying him. >>: So he told me that he
hasn't gotten paid for a year, is that right?
>>: No. (tense music) >>: So who owns it now?
>>: Me. >>: You own 100% of it?
>>: Yes. >>: Because he just told me
he owns 10% of this bar. >>: Yeah, he tells me,
"Oh, I own 10%." I said, "Sean, you
never signed shit." And he goes,
"I disagree, I signed it." But you never gave
it back to us. He likes walking around,
acting like he's the owner. >>: We have to clear
this up, do you agree? >>: 100%. >>: I'd like him to see
us walk in together, so he understand we talked.
>>: Okay. (tense music) >>: Okay, I've heard both
sides of this story and Sean's side of the
story is not adding up. I don't think
he owns any of this bar, so I've gotta resolve this
issue between him and Mike before I can even
begin rescuing it. (tense music) >>: Are you kidding me? >>: I sat with you and
heard a story from you. >>: Yeah.
>>: I then sat with Mike and heard a completely
different story. (tense music) Do you own this bar? >>: Yes, I do.
>>: You don't own shit, Sean. (Sean) I do, I have
the paperwork to prove it. >>: You have executed paperwork?
>>: Yes! (Jon) That says you
own 10% of this bar? >>: Yes, absolutely.
>>: He doesn't have shit. >>: I've got it in
my truck right now, you can take a look at it, Jon. >>: Go get it, go get it!
>>: Let's go. (Kenny) Ugh,
it's 100% bullshit. (dramatic music) >>: I'm Jon, Kenny, nice
to meet you, pleasure. Question.
>>: Yes sir? >>: How many times do you hear
him say he owns the place? >>: Every single day. >>: But he doesn't have
that authority, does he? >>: No. (tense music) >>: What have you got?
>>: Right here. >>: Show me
an executed document. >>: My signature,
my former partner's signature, their managing
member's signature. >>: We've never gotten that,
we've never gotten that back. This, they're the only
two signatures that were ever on that. This is the first
time I ever seen Sean's signature on there. >>: This is the one that says
you still have 10% ownership of the business.
>>: And it's not true! If you refuse to sign it-- >>: Bullshit,
I never was given-- >>: So let me ask you this. Did you ever give
this back to anyone? >>: I didn't get that until-- >>: Did you give this
back to any one of us? >>: You gave it to me
seven months later! >>: How long have you been here? How long have you been here? >>: Doesn't matter! >>: Did you ever give
this back to us? >>: There was never anything, show me where it
has a timeframe! >>: Yes or no, did you
ever give it back to him? >>: No. My attorney told
me to hold onto it. (tense music) >>: So then they never got an
executed document from you. >>: They did know that
it was executed, they did know it was signed. >>: If they didn't get
an executed document from your attorney, then the
contract isn't closed, right? >>: They knew that it was--
>>: Negative. >>: Sean, listen to me! If your attorney never
sent back an executed copy, is it valid? Is an unexecuted document valid? Yes or no?
>>: No. >>: So then therefore,
is it valid? >>: I guess not. (tense music) >>: So you don't own shit! (dramatic music) DJ bought this bar
five years ago. Now he's losing
over 5000 a month. He's 180000 in debt now. He has about enough money,
if he's lucky, to make it about six months
and then he's done and here's the worst part. DJ has a daughter named Leah,
and Leah is 10 years old. DJ wants nothing more
than to pass this business onto his daughter. DJ's ex wife, Tammy, owns
half the bar and word has it, she doesn't come
around much anymore because DJ doesn't allow her
to take ownership of anything. Could you imagine owning a bar
50/50 with your ex husband? >>: I cannot. >>: There's fries, but
they put cheese on 'em. >>: So there's Tommy. Tommy's the bar manager. >>: Yeah, I've never made this,
or at least I don't remember. >>: There's Trina,
Trina's a bartender. >>: A wet (bleep). >>: There's Victoria, Amy.
>>: I need a drink. >>: Another bartender.
>>: Where does this go? >>: To Tommy.
>>: To Tommy? >>: Yeah.
>>: There's Roxy, she's a waitress. There's Heather, a waitress.
>>: Okay, got it. (Jon) And there's James, Chef. He's your cook. (electronic music) (patrons chatting) >>: Yes, sir?
>>: Can I get another one? >>: Yes sir. (patrons chatting) (Jon) Oh, so here we go. (tense music) Can you manage a pour that way? >>: No.
>>: How does he make money here? (tense music) Well it's obvious
over-pouring is an issue, but DJ wouldn't know that,
because he's not here! Where the hell is he? Look at this place,
it's pretty big. >>: Yeah, the clientele is odd. >>: So you notice there's
no single girls there? So Amy, have you
ever seen a nightclub without women succeed?
>>: No. >>: So we're looking at a decent
bar, in a decent location, with a decent outside,
with a decent floor plan, that doesn't look so terrible
when we look at it here. Why the hell is it failing? When everything else is decent,
then the human factor's not. >>: Right.
>>: Right. >>: So this has to be a bar
plagued by leadership issues. What I'd like to do is,
I'd like to send you in alone to do recon, Amy. (laughing) I'd love you to sit at the bar. >>: Okay.
>>: Order a drink. >>: Mm-hmm.
>>: Order some food and let's see, do the employees pay
attention to you, or not? Do they make you, as a woman, feel important there, or not? 'Cause if it doesn't feel right,
we gotta start there. >>: Okay. (tense music) >>: Now if you owned this
bar and Amy came in alone, wouldn't you go out of your way to make sure she
felt comfortable? >>: Yeah, I would, it makes
perfect sense why you would. She's a single girl,
that draws in the men, I would especially make
sure she felt comfortable. >>: 20 Amys.
>>: Yeah. >>: And we're good to go. >>: You have 80 men,
20 Amys, you know? >>: She's, like,
the perfect customer. >>: Perfect, right? >>: Yes, how can I help you?
>>: Do you have a menu? >>: Let me see if
I have one back here. >>: And Amy looks
like she sorta fits, she could be just
another customer. >>: A local.
>>: No, no drink. >>: Oh, okay, you don't
have a drink menu? >>: No, no drink. >>: Can you make,
like, a Manhattan? >>: I don't have sweet vermouth. ♪♪ >>: We got cocktails that are really not
targeting women at all. Is this the anti-girl bar? >>: I mean, this is doomed
to get women in the door. >>: Can I get a gimlet?
>>: A gimlet? (Amy) Yeah. >>: A gimlet is a two
ingredient drink. >>: As simple as it gets. >>: A gimlet is just vodka
and lime juice, right? >>: (bleep). DJ, what's a gimlet again? >>: Huh?
>>: A giblet, or a gimlet. >>: Gimlet? Oh, (bleep), I don't remember. I don't know how to
make a (bleep) giblet. Look it up, that's what
I do if I can't remember. >>: DJ doesn't know. Now this is the third employee involved in this gimlet, Jason. (tense music) Oh, you don't put
soda in a gimlet! >>: Nah. (Amy) I wanna get
something to eat too. What do you recommend?
>>: I like the wings. >>: Cool, I'll get the wings.
>>: Okay. (patrons chatting) >>: Oh, my God, so strong. >>: They have no idea
what they're doing and DJ is just back in the
kitchen, playing with limes. Do you see any
cooking equipment? (Jason) I don't. >>: All there is is the cheap,
tiny, little deep fryer. This is a big space,
so they got that big bar and the big nightclub and that's the only piece
of cooking equipment, so Jason, what would happen
if they ordered three items at the same time? >>: They'd have to make
'em one at a time and people would be
waiting a very long time for their food. (tense music) (James) Oh, (bleep). >>: Look at these chicken wings,
it looks like, in a pail and he's swirling 'em around and one wing just flipped
up onto the floor. I think these are gonna
be Amy's wings too. >>: Well, I guess wings are
supposed to fly, right? >>: (laughing) Yeah. (Jon) Now we have nachos. >>: I can look at this food
and tell that in the kitchen, they don't give a damn. (tense music) (Jon) What are they doing, Chef? >>: You would think that
they're splitting the atom with how much work
they're putting into this. (Jon) Look at the
cutting board, Chef. >>: Cutting board, no gloves. There's raw chicken
on his cutting board with his knife, with his towel.
(Jon) All over his hands. (tense music) All over the handle.
>>: Oh, my God. I'm curious,
where his hands go next. (tense music) So he's touching chips now, with his raw chicken
and beef hands. (Jon) Covered in chicken and this is all happening
right in front of DJ. >>: Oh, man. >>: Okay, now he's got
chicken all over everything. (tense music) >>: That's actually yours,
so your chicken nachos. >>: Chicken nachos?
>>: Uh-huh. >>: He's sending out
raw food with that, we gotta stop this, Chef! (dramatic music) (Patty) So I've never done it. (Adam) I mean, I could
probably figure it out. >>: Patty good at
running this place? >>: No.
>>: How come? (sighing) (Woman) For a
number of things. One, she doesn't know
anything about a bar. >>: And does she drink in there?
>>: Oh yeah. >>: I need a drink. (sighing) Hey Bobby, can I have a shot? >>: She's a shit show
when she's drinking. >>: Does Patty have a day job?
>>: Yes, she's in real estate. >>: So she sells real
estate by the day time and comes in this bar at night. >>: Sometimes.
>>: All right, ima put my water by yours. >>: So there's Adam with Patty.
>>: Mm-hmm. >>: So Adam is Patty's husband?
>>: Correct. >>: There's some nachos, there. (Jon) So there's Randy
running food, isn't he? >>: Yep. >>: Is Randy involved
in the business? >>: You guys need anything?
>>: I could use another shot, when you get a chance. >>: He didn't at first, but when
I ask him to do something, he's the guy that
will get it done. >>: Really? But Patty is standing there,
having a drink. >>: I'm just here,
having a drinky. (laughing) >>: So if you own this bar,
would you let her run it? >>: No.
>>: Really? >>: Not kidding.
>>: What are you drinking? >>: What does Bobbi do? >>: She's my bartender. >>: An issue bartender? >>: I wasn't able to train her. >>: When you get a minute,
will you get me a shot? >>: Lemme try these sweetie. >>: So talk to me about Mike? >>: He's my security guard. He can handle a situation
and still be chill. >>: No, you did. >>: So Mike's a good man. >>: Yes. >>: Gina. >>: So Randy's running
food to tables. >>: This is our first run. >>: Are we doing deep
boats for the cheese? >>: Yes, because we got. >>: We haven't
had food in the bar for like two and a half months. >>: Wow! >>: You're getting
your system Brandon? >>: Randy, he just found Brandon because he's tired of not
having or making any sales. >>: Randy made it happen, people can't stay that
long without any food. >>: They come and have a drink
or two and then they leave. >>: Mike, who do these go to? (Mike) That table
right there, black hat. >>: Look at this,
look at the look on her face. She doesn't know
what she's doing. So they don't have table
numbers or anything, they don't know
where the food goes. (Sarah) So unorganized. >>: So help me understand. So Randy bought the building
>>: Correct. >>: and the business
and then drawn in Patty. And I understand
they're 50/50 partners. >>: Yeah. >>: How much is there friction
between Patty and Randy? >>: A lot. >>: Feel when you're in there?
>>: Mm hmm. >>: What is it over? >>: He doesn't care
that she drinks but it's the amount she drinks and the how she's stumbling
and all over the place. >>: So what does he do about it? >>: He doesn't know what to do. Me and Randy are lot
alike in a lot of ways, we don't like conflict. We're gonna step back because
we don't want the conflict. I have to work there, I need
this job, I have four children. >>: So when Patty comes in
and gets drunk behind the bar, that hurts you, doesn't it? >>: Yes. >>: Oh, it's bright in here. >>: Yeah. >>: So we have a couple of
radio stars here in town to come in and do
a reconnaissance. I've got Bill Alred
and Gina Barbary. >>: Oh, wow. >>: They can go on a radio
and fill this place if they want to in a
heartbeat, couldn't they? >>: Hey, how y'all doing? >>: What happens when
new customers come in? >>: We ID them. >>: Regardless of the
age of the person? >>: 35 and older, The Art Bar,
we scan everybody. >>: Just to be safe?
>>: Just to be safe. >>: Hi.
>>: What are we drinking? >>: Somebody was telling me about some kinds of
marijuana drink or something.
>>: The liquid marijuana? >>: I'll have a margarita. (Bobbi) A margarita, okay. >>: A liquid marijuana? >>: There's no actual marijuana. >>: Look at the color
of that drink. You can see how dark
green that cocktail is, is that the right color? >>: Uh, oh! >>: Let's see what
he thinks of that. ♪♪ Look at him, he's all puckery. >>: It's really sweet. >>: The cocktail's too sweet,
you can't drink it, can you? It's gotta be balanced. There's her margarita. Does a margarita
going to plain glass. >>: It's an anemic lime. >>: I wanna see if
Patty gets involved in 'cause right now while she's
doing is drinking and laughing. >>: I just sit here
and hold the toilet paper. (laughing) >>: And I look at Patty
who's not cleaning anything and is drinking behind the bar. And I look at these things,
I don't understand it. >>: She doesn't clean. >>: It seems to me that
you care more than she does. >>: I do. >>: Why do you work in this bar? You love it here? >>: Mm hmm, it's my bar. >>: It's your life. >>: Yeah. >>: All your friends, years of
your life you put into this. >>: I know. >>: Does it anger you?
>>: Yeah. >>: Throwing it down
the toilet like this? 'Cause you're upset
right now, she's not. >>: What would you like? >>: I want two nachos,
put also like a hamburger. What do you want? >>: The chicken strips
and fries. >>: Okay, all right. >>: Let's take a look
at the kitchen. He's never done this before. So what do you see anything
that is no gloves on his hands? >>: No, there's no gloves. >>: So do you know what it's
like for a place to be clean? Do you think this bar is clean? >>: No. >>: Complete shit hole. That's his nacho cheese, look at the sides
of it all brown. You see the chunks in it? Those are chunks of burnt cheese
and that's not even real cheese. That's mostly oils. It's fake cheese, that's
the cheapest of the cheap. So lemme ask you a question, you know how to run a kitchen, you know that the bar should
be clean and organized, why won't they let you manage? >>: 'Cause they have
to be in charge. She has to be in
charge all times. >>: Regardless
of your experience. >>: Correct? >>: It's been almost
a half an hour. >>: We're on it,
we got one cook. I apologize, but we're on it. >>: The nachos which didn't
come out in five minutes. >>: I need a shot. >>: Oh, my gosh. >>: I'm telling me to have
a shot, that or I'll cry. So shot of tequila or meltdown. >>: All right, thank you.
>>: Thank you folks. >>: Can't wait till
you taste the burger. >>: Terrible. >>: I mean I'm only eating these
fries 'cause I'm starving but they're not very good. >>: I don't know how
you call these nachos. >>: It's close to over Sarah. >>: Right, I know. >>: I want you
to walk in with me. I wanna confront her,
go in and see what's going on. >>: I am going to sit
and have a drinkie drink. >>: I see John walk in
the door and I'm like. >>: Do I look under 35 to you? >>: Can I have your ID please? >>: I'll tell you,
that's a nice looking bar. I like the colors, I think the
black and red is pretty cool. >>: It's black and burgundy,
when I opened Saints, one of the first time
Rob came to see me play. I was playing for the Saints so that was where
the color scheme came from. >>: So connected back to Rob. (Marshawn) Yeah.
>>: Wow! So I wanna hear about Rob. >>: Yeah, I ain't
gonna lie to you, it's more of a touchy
subject with that. I mean, it's just my brother. Just from shit as early
as I can remember, opening my eyes
and being in my life and it was taken away from me. Just the impact that
he left on my life, the name of the restaurant
is just in honor of him. >>: So he's been a large
inspiration in your life? >>: Facts, we've got
his older brother that's working in there too. >>: Wow so his family is in
there with your family. >>: Most definitely. >>: As it should be. >>: Yeah. >>: I don't even need to hear
no shit about your ass. >>: So who's that? >>: That's my auntie Shawny. She was here with
the previous owner. >>: So she was the one who
talked you into it, so to speak? >>: Yeah, right. >>: I got roses for my hoeses. >>: That's my cousin, Phase. >>: And what does he do? >>: Where my bucket? >>: He bartenders too. >>: Who's that? >>: That's my big brother. >>: That's your big brother? >>: The hell is he doing? >>: What's his name? >>: That's Dave. >>: So tonight is ladies night. >>: It is. >>: This is what he does,
he dances for every lady. >>: I guess so. >>: Happy ladies night,
happy ladies night in Robbies. >>: So who's cooking now? >>: Auntie Keisha up in the
kitchen but she had a sick so right now we got Rob
oldest brother, Ralph. >>: What y'all doing up there,
we trying to sell it. >>: And you've got my
uncle to know it. >>: Sell (bleep) chicken. >>: Like I said, auntie
Keisha not here but I mean I feel she's more
of a drill sergeant. >>: Okay, I want y'all
to be yourselves 'cause y'all all over
the place right now. >>: Hey, can I order something? Trying to catch him
when he's not busy. >>: He's drinking behind
the bar, is that cool? ♪♪ Who's this guy? ♪♪ >>: Somebody back there
don't give a (bleep). >>: Can I get a drink? Can I go into your cellars? Can I get a salad too? >>: What can I get you? >>: Do you have a salad
with grilled chicken? >>: Lemme check,
lemme check, I got you. Let me check, let me check,
I got you, I got you hold on. >>: You think
he would know that? >>: I've got a chicken
salad and I can grill it. >>: Can you do grilled
chicken on salad? >>: Yeah. >>: You got a chicken salad? >>: Where do you see
a chicken salad at? >>: Did they have a
chicken breast in there? >>: We don't have
a chicken salad. >>: From what I just
heard, we don't. >>: We don't have a
(bleep) chicken salad. >>: I wonder if that
was echo back to her. >>: Let's see what happens. >>: Do you mind checking
on our food for us? >>: It should be coming up next. >>: Okay. >>: Unfortunately,
they don't have any more salad. >>: No salad? >>: No salad at all. >>: My mom ordered the fish
but I was thinking chicken. >>: This is pretty simple, so they couldn't pull
off a salad with chicken? >>: Right. >>: And you're still
dealing with this. Meanwhile, this person ordered
this like 10 minutes ago. And they still
haven't solved it. So now that just-- >>: That was 10 minutes
ago when they knew that they didn't have
that grilled chicken. >>: So they're reacting too late and nobody's communicating
with each other. >>: So what's this? >>: It's a long island. >>: You want me to pour it out? >>: You can drink it
or pour it out. >>: I don't want it. >>: So when this bar
is this full, you'd think you'd be making
money right now, wouldn't you? >>: Hell yeah. >>: What if I told you weren't? >>: Then I would
wanna look and see how many people
in their ordering. >>: So what I did is I sent somebody in here
called Partender. What they do is they
go behind your bar, they weigh every liquor bottle. And then we let you
run for two days. So at the end, I compare what
they run to what they used. And it shows me the difference. Last weekend, they poured
$6,500 worth of booze but they only took in $2,700. They lost $3,726
just this weekend. That was the weekend,
this is the loses for the month. This is the losses for the year. >>: That's disaster. >>: That is disaster. >>: That's disaster. >>: They blew it. >>: (bleep) damn right. >>: Hey blood, you ready
do a live performance? >>: No, they don't know. >>: Y'all done,
turn him up blood. >>: What the? >>: They got me (bleep) up. >>: Okay,
who got you (bleep) up? >>: Y'all wanna hear some rap? To hear me (bleep),
yeah bitch, I'm from two, three. They call me B two three. >>: I mean his freestyle
was just weak. >>: Tell yo bitch
she can suck this (bleep). >>: The problem is
that there's a woman sitting there with her mother. >>: Now what? >>: And he's talking
about a blow job. >>: Not only that,
he don't put them dirty ass butt cheeks
all on the bar. >>: You don't wanna
hear my music? Get the (bleep) out,
this my bar right now. Shut your ass up. >>: What the hell is he doing? >>: No, that's over the top. >>: You think that's cool? >>: Nah, hell nah that ain't, shit that's a case
waiting to happen. >>: Right, exactly right. We gotta run this more like
a team, less like a family. Does that make sense?
>>: Yeah. >>: Everybody's got to
hold up their own. Everybody's gotta fricking
deliver, as a team we lose. You give them the opportunity, now they gotta
fricking cease it. >>: That's what time it is. >>: That's what time it is. It's time to cease it. >>: Now you might've been an
all right coach in the league. You got me be ready
to go and bust (bleep) in the heads right now. >>: I wanna go and let's
go in and pump it. (bleep) She ain't (bleep), no we won't,
'cause I don't do that. You know what,
that (bleep) whack. >>: Excuse me, you busy? >>: I'm busy,
hell, yeah, I'm busy. >>: Let's talk to
him for a second. How long does it
take to pick this up? This has been sitting
here for a half hour. How long does it take
to pick those up? Hold on, I'm not done. How about picking this
up for Christ sakes. So how many times
do you walk by this and not pick up anything? >>: You wait till
they finish eating. >>: I don't (bleep) understand,
what do you do here? >>: So I'm the only person here. ♪♪ >>: Hi (bleep) and welcome. (screaming) >>: Oh, my God,
oh, my God, oh, my God. >>: That girl was literally
blowing her beer bottle. (cheering) >>: What are we looking at,
for real. >>: Have you guys
been helped yet? >>: No.
>>: No? >>: Aren't you famous? Are you famous? She looks like, oh, my God. What does she look like? >>: She's like, no, she looks
like either Eva Mendez and Eva Longoria
had a (bleep) baby. >>: This is insane. >>: This was a freak show. >>: All right, let's do a shot, Lay down this way. >>: We're doing a what? >>: Ass shot. >>: What the hell is happening? >>: I guess you're
doing an ass shot. >>: I mean this is not funny. What's happening right now? (Crowd) Ass shot. (dramatic music) >>: Are you high? Oh, my God, I'm not doing an
ass shot at someones ass. >>: This is crossing the line. >>: I can't watch this. >>: I would do the ass shot but
they bought you the ass shot. >>: Honey, go right ahead. >>: How do you do the ass shot? >>: Oh, my God,
you really wanna do it? >>: There's Jon Taffer,
oh, my God. >>: Our friend has arrived. >>: All right, I'm out. >>: Take it. (crowd cheering) (dramatic music)
(laughing) >>: Patrick, come here please. What's wrong with you? I don't understand
why you're allowing this. >>: I tell them to do stuff
and they don't listen to me. >>: If you step up, maybe,
they'll be listening to you, where's your mom? I'm talking to him
right now, go away. Just go sit down in the
(bleep) corner or something. And you go call your mother. Go call mommy, Patrick. Patrick is being abused
as a professional and she's the one doing it. And he doesn't step
up for himself, I'm gonna step up for him. ♪♪
