- Don't eat anything here. Don't eat the freaking fruit, and I'm not kidding, you will get sick. - [Woman] I tried to wash my hands. (man speaks softly) - Nicole, you're busted, but I have an idea to do
something we've never done before. When the owner comes up to the table I want you to introduce
yourself as Nicole Taffer. - My name is Nicole Taffer,
and I am Jon Taffer's wife. And before he comes in here, I'd like to give you guys a
chance to make up for this. - I'd like to order one of everything. - I'd like to order
everything on the menu. - So you mean both sides? - Yeah. - Normally, they don't
know who our recon is. So this should be them at their best. - [Chef] Right. - There's Sean, Sean is your cook. - Every specialty pizza? - [Danny] Let's just do what she wanted. If you need help, Sean, let me know. - This cook just got an order for about 20 food items
and the owner walked out. - He could easily be stood in
the other side of the window, just directing, being a conductor. - Why is it freaking foaming up so bad? Did they just change it? So that's our problem. - So they just changed the keg. The beer lines in this
bar run about 150 feet. You should position the
keg in the right place, because after 120 feet, the
glycol inside gets warm, and the beer can't possibly be cooled. - Look at the grease on
my hand it's leaving. Look at this, it's disgusting. - Ew. - [Nicole] Would you eat this? - No, no. - [Nicole] If you don't have a microwave, I don't know how you're cooking these. - They're using that
pizza oven for everything. - It's too hot.
- And it's too hot. - There's no way in the world
that can be cooking properly. And what is he doing with this water? - Defrosting something. - You're slopping around water in a kitchen with food
product all over the place. - I've never been able to
press grease out of a dish. - [Ashley] (gasps) Oh
my god, look at this. One, two, three. Oh, I can't do it. - [Nicole] I can't do it, I can't do it. - It's like gooey snot. I feel like I'm gonna puke. - Well, I don't need to ask
you how that was. (laughs) - Is this funny to you? Serving people piles of (bleep) like this? - (laughs) That doesn't look
appealing to me right now, no. - Right, which is ridiculous. - That just pisses me off. - Hey, what's going on over
there with the water, guys? - We got a flood in the kitchen. - So these idiots left the sink running. - [Lisamarie] He's just like flopping it on the ground and then rinsing it out. - He can't even mop a
frickin' floor, this guy. They made about 20 food items. The items sucked, the cook crashed. The owner has no idea what to do. This place completely fell apart. I'm going in. I wish I had a fricking life preserver. (upbeat music) - He's exhausted already. - [Justin] Oh God, there
goes Jon Taffer, oh God. - Careful where you sit. - I'm embarrassed to even
go back out right now. - Can I see somebody who owns this place? Okay, there's one. - I'm Valerie.
- Hi, how are you? - Hey Jon, how you doing? - Good, so I wanna understand. How much are you losing? - 15,000 a month. - $15,000 a month. - Justin, you have been sitting here with your mom watching this catastrophe. - We don't know much about
the restaurant business, but what we do know is if
you tell us what to do, we'll do anything you tell us to do. - Can you possibly succeed with these, that go in a pizza oven at 600 degrees, so they can't possibly be cooked right? - Absolutely not. - Marcus, do you think the food is good? - The big pile of (bleep) on the table. - Look at this, Danny. - [Danny] I seen it. - But you served it. So understand, your cook (bleep) up, you then hold it in your hands, look at it and say to yourself,
this isn't right, correct? And then you brought it out anyway. I sent my wife Nicole in
with her friend Ashley. And you knew it had to be right. And you still (bleep) it up. The investors own 60% of this business. Danny owns 40% of this business. Danny is (bleep) it up! Why don't the investors stand
up and do something about it? You know the term hostile takeover? You guys own 60% of this
business, you control it. And you think this is funny, don't ya? - I don't think it's funny. I just think you're acting
kind of a little crazy. - Well, I'm getting through to you. 'Cause obviously he can't, can you. - Not getting through to
me, I'm tuning you out. - You're tuning me out? - I'm tuning you out. - Well, tune your
customers out, also this. Your bar sucks. And you're gonna stand there
and defend it in front of him. - I'm not defending nothing. And I'm just saying, there's
a (bleep) way to do it, and there's a little tact to doing it. And the way you're doing
it is just (bleep). - Really?
- Really. - You're an irresponsible ass (bleep). And my wife probably
got sick because of you. You wanna lose their
money, that's one thing. You get people sick, that
is un (bleep) acceptable. Clean up this (bleep) hole. So they're gonna microwave the chili. Did you see that? - Yep. (upbeat music) - Oh thanks. Can we get a couple of drafts? Thank you. The cheese isn't melted. - [Kevin] And the french fries are soggy. - [Maria] Thank you. We still have the sampler
coming out, right? - What's the ticket time on this? It's been a while. - Eight minutes. - [Bartender] I think I
forgot to put that in. - Oh no. - Forgot the order.
- Forgot to put it in. They are responsible for leaving
the bar to cook the food, then who is taking care of the bar guests? - Where's all my bartenders? This lovely gentleman needs some beers. - We're now at 11 minutes on that platter. And normally, a potato skin
would be fried, so it's crisp, and then topped off.
- Yeah. - So I'm guessing this
is gonna be very soggy. - Soggy. - [Jon] Look at those wings. They're not crisp, you can see it. - Potatoes are raw. - Yeah?
- Yeah. - Kev, it's raw. - Yeah, raw.
- It's raw. - Oh, that's gross. - Don't eat that, Kevin. Don't eat that. - I can't let this go on, I'm going in. (dramatic music) - [Michelle] Mike,
where's all my bartenders? - Michelle, hi, I'm Jon
Taffer, is Brian here? - Yes. - Great, come on over. Brian, Jon Taffer, how are you? - Good, nice to meet you. - Good to meet you. Come on, I want you to meet somebody. - This is Maria Menounos, if
you've ever watched "Extra" and Kevin Undergaro, I sent them in here to
be my recon tonight. So you didn't eat your potato skins. You love potato skins. - I love potato skins, yeah. - I know that about you. How many bites did you take? - One. - She didn't even take a second bite. Couldn't eat the chicken wings. - It was raw. - Raw.
- Yeah, I knew immediately because
I've been in the food business. So I didn't want to get
sick, so I spit it out. (dramatic music) - Look at the filth everywhere. Look at the filth in here! Look at the filth in here! It just keeps getting better, guys. This is your future, look at it! Look at the sludge on the
bottom of this grease. This is why their fried food was terrible. Do you wanna eat this? Come on in, Kev. - [Kevin] Oh my God. - [Jon] Look at him, he's gonna barf. - Do you know how old that oil is? - [Michelle] No. - Do you see how thin the oil is? All the properties of the oil
is completely broken down. All you're doing is
boiling food in old oil. - Look at that. This is the chili that was on your fries. 20 days ago, this was made. If this bar is not clean when I come here in the
morning, I will not rescue you. You understand that? Shut this bar down, get
these people out of here. You gotta prove yourself to me, Michelle. Shut it the (bleep) down. This bar is closed. - You want the prime rib dip. - Yeah.
- The prime rib dip? - That's what she was recommending. - [Bartender] Okay, yeah,
it's really good here. - [Justin] I'd like the half rack of ribs. - [Bartender] Half rack, half rack, okay. - So Jon, I'm just a
little confused about Reva. - She's not helping anything. - No. - So either she doesn't know,
Mia, or she doesn't care. - [Mia] Exactly. - She almost seems a little intimidated. Okay, so these are the ribs. When were these made? - Oh my goodness. - What is the date on these? - [Jason] These are like
petrified, no date, no label. - [Jon] Is that mold on those ribs? - Ew! - That is so scary. - They're like boiled. - That's a silverware caddy. That is a utensil holder. There's meat in there! - Oh that's the prime rib! - [Mia] Oh God! Oh, that is disgusting. - Chef, he can't eat this food. - No. - That is not servable at all. - So we need to find
out when that was made. We can't let Justin eat this food. Go and find out when this was made. Stop this, okay? - Yeah, I got it. Jon sends me in to stop
these ribs from being served. Someone is 100% gonna
get sick, if not dead. - I'll be back for the toast. (dramatic music) Right behind you, Bridget. - Hey, hey, hey, come here. Come with me, bring those here. Hey, I'm one of Jon's experts. And we were just watching you. Hold on, keep that right there, huh? Excuse me for one second. - Ew! - Oh my God. - What is this? You know this is here and
you're serving this shit? Are you kidding me? - I haven't been to work
in three days, okay? - I mean, Mike doesn't even understand what the hell Jason is saying. - What are you... - Look at this. I want Reva to see this. She's the one who needs to see this. I'll be back. - All right. - Congratulations, you're the worst (bleep) cook I've ever worked with. - Oh, (bleep) you, bitch
ass mother (bleep). (dramatic music) - I would not let them
bring your food out. If you ate that food, you
would have gotten sick. We stopped it in the kitchen. We're dealing with this now. Reva, Linda? Nice to meet you both, come with me. Ask me, why are you mad, Jon? Ask me!
- Why are you mad, Jon? - 'Cause you're gonna (bleep)
kill somebody, that's why! This guy makes hamburgers with his hands. Then he comes and picks up this knife. Now there's raw meat all over the knife. Rubs his hand on this, there's raw meat all over this. Touches the buns, cuts 'em with his hand, Raw meat all over
everything in this kitchen! This place is completely
cross contaminated. He's responsible in this kitchen, but you're the owner, Reva. You're responsible for him. It's completely illegal. Do you understand that? - [Cook] I'm not gonna kill nobody. - Yes you are! Did you put on gloves? Did you wash your hands once? - Look at your film.
- One time! - I did, I've been watching
you for a half hour. This man should not be in here if he doesn't know what he's doing. And he does not know what he's doing. - [Cook] You're such a dick. - Let me ask you a question. Are you supposed to wash your hands after you touch raw meat? - Yeah. - Did you?
- Yes. - You did not! - Look on the (bleep) camera! - I will show you tomorrow! You're a (bleep) liar. You're gonna kill somebody! I would not eat anything here if you were your guys, you will get sick. - [Cook] Touch my ass. - Please, I'm sorry, please don't, please. - I think we know what we
want for our appetizer. - [Man] I think we'll get
a few appetizers first. - Yeah.
- Yes. - So we're gonna take your
recommendation, the wings. - Awesome, you will not regret it. - We have to try the tots. - Yeah, so the perfect
wings and loaded tater tots. All right, I'll put that in for you guys. - [Jon] That's an awful lot of bacon, isn't it, for an empty bar? - That's an awful lot of bacon. - [Jon] What's he gonna do with that? 'Cause that's not cooked completely. - So what he's doing
is blanching his bacon, instead of cooking it to order. - It's gonna get a little
rubbery that way, won't it? - It's gonna get very rubbery. And he's cutting bacon on that yellowish looking cutting board. You know the deal, once it
looks like it's urined on- - [Jon] And that was that
under-cooked bacon, Vic. - Oh, you're right. - We thought was blanched. - You're right, Jon. - Is that a health hazard? - Definitely. - Is the food coming out shortly? - No, it's those wings. They take like eight
to 10 minutes to cook. They gotta float. If they're not floating,
they're still cold inside. I've already sampled that on my own. - And what bothers me is
Ozzie's been trained by my team. She's trying to manage
this business on her own. Clearly, she's failing,
and where's her fiance? Where is Mark? That's what I wanna find out. (dramatic music) - Good job guys, good job. (dramatic music) When I see Jon, I was feeling very nervous and apprehensive and scared
of what's gonna happen next. - So this is it. How do you think this
place is running right now? Is it right? - No, not consistent, no. - But you know better
than that, don't you? We've been through this before. So let me show you what's inconsistent. Hey guys. - How are you doing?
- Hi. - Good, how are you? - Good, nice to see you. - So you ordered what? - A Mai Tai. - A Mai Tai, and that's what you got now. - Yeah. - Should a Mai Tai have a garnish on it? - Yes. - These are your chicken wings? - [Woman] Yes. (dramatic music) - It's not even completely cooked. You can judge it by when it floats, which is what your cook
said to you before, oh, I'm watching it, it all floats. That's like rubber, isn't it? - Yeah.
- Yes. - Next bacon. I watched him make this bacon. Parts of it were even raw. Is that cooked? - No. - So we have raw bacon on here. Do you wanna eat raw bacon? Okay, so we're not gonna
eat that one, that's down. Do you wanna eat the
chicken wings like this? Okay, so that's down. kitchen time! (dramatic music) Mr. Cook! - Yes sir? - How do you know when these are done? 'Cause you said they float, right? Did they float? Are these done? - No sir, I guess not. - Well they're not done? Why would you send them
out if they're not? - That's not what I was
talking about doing floating. - Well, what was, the chicken wings? - Yes sir. - All right, let me go get those. - Okay, go get those.
- Come with me then. - Hey Mark, Jon Taffer's here. And he wanted me to call you, and wondering where you're at. - [Jon] This isn't cooked either. - Okay. - Okay, I thought you
know what you're doing. - I do not know what I'm doing. - This is (bleep) raw! - Are they cold?
- They're raw. - They're already cooked,
they're just cold. - They're raw!
- Okay, they're raw then. - So you don't know what
the hell you're doing! Why do you look at her and say you do? - I usually do, maybe I didn't that time. So I (bleep). - You can't cook. - I cook (bleep) - A tater tot, you can't cook. - I do that (bleep). - You don't know what
the hell you're doing. - Okay, maybe I don't. - [Ozzie] I need you here ASAP. - You're gonna get somebody (bleep) sick. - Bye. (upbeat music) (bleep) - These chicken wings,
it looks like in a pale, and he's swirling it around. And one wing just flipped
up onto the floor. I think these are gonna
be Amy's wings too. - Well, I guess wings are
supposed to fly, right? Now we have nachos. I can look at this food and tell that in the kitchen,
they don't give a damn. - [Jon] What are they doing, Chef? - You would think they
were splitting the atom, with how much work
they're putting into this. - [Jon] Look at the cutting board, chef. - Cutting board, no gloves. There's raw chicken on his cutting board, with his knife, with his towel. - [Jon] All over his hands. All over the handle. - Oh my God. I'm curious where his hands go next. So he's touching chips now with this raw chicken and beef hands. - [Jon] Covered in chicken. And this is all happening
right in front of DJ. - Oh man. - Okay, now he's got
chicken all over everything. - This is actually yours. Your chicken nachos.
- Chicken nachos? - Uh-huh. - He's sending out raw food with her. We gotta stop this, Chef. In all my years, I've rarely seen such gross negligence as
I see in this kitchen. I'm gonna go in and give
DJ a few choice words. Stop! I would not eat that. There's raw chicken all over this. There's raw chicken all over this. There might be raw
chicken on your glasses. Let's go check, Chef. (dramatic music) Where's DJ? Are you DJ? Okay, so this guy is taking raw meat, all over your hands, right? With raw meat all over your hands, he goes and touches the handle of this, the containers over there. This kitchen is covered in
raw chicken and raw meat. And you don't have a (bleep)
clue what you're doing, and you're watching him. How the (bleep) does that
happen right in front of you? - [Tommy] I'm so glad
I'm not DJ right now. - Why, is he getting
his ass handed to him? - Can I go see too? - Clean your fricking kitchen. And I will come back here tomorrow, and I will teach you how to win. (dramatic music) - It's like being eight and
having your dad come in at home and whoop your after you've
been messing up at school. I mean, I don't feel
good at all right now. Throw this shit away. - [Cook] Okay. - We blew it.
- Yeah. - You (bleep) up, and we
look like idiots, dude. - I am happy to see this happen to DJ. I feel this is his rude awakening. And this is what he needed
to have happened to him to light the fire under his ass. - I think I wanna get the cheddar
bacon burger, medium well. - [Bartender] Medium well. - I'll have the chicken
sandwich, grilled please. - Grilled?
- Yeah. - The manager is sitting down, and the owner is nowhere to be found. When you have an order for a customer, this guy decides that he
wants to smoke a cigarette before he starts the order. (upbeat music) (bleep) - He's an ass. His attitude is so bad it's unbelievable. - Look at this seasoning method he's doing on this chicken breasts. Squirting it with
something over the grill, sprinkle something on it. - [Sean] Wow. - This food is gonna suck. - We're gonna be needing
to make an order to go. - [Bartender] Okay. - Four bacon cheeseburgers,
dressed all the way through, two medium well, two rare. - Okay. - Oh, so he's about to blow a gasket. He might walk out. (upbeat music) - That's flat, that's what happened here. It's flat, it's missing something. It's like it's been sitting
out on this bar all day. (dramatic music) - What the hell is that, Chef? Look at the smoke coming up from that oil! - When the fryer's
pouring smoke like that, you know that that oil
is just deteriorated, cook in slime, just sitting there burning. - It's disgusting. - Hey.
- Yeah? - The beer is kinda flat.
- Okay. - Well, let me swap over
to a cocktail of some sort. - Okay, so they gave up on their beer. They didn't even try a second round. - [Woman] Don't you have a bloody Mary? - It's a Kerry Mary. - [Man] What's a Kerry Mary? - I put a buffet in it, (laughs) olives, pickles, pepperoncinnis, bacon. - [Woman] We're gonna get
two of those bloody Marys. - Okay. (bleep) - So this is a first. He fries the chips, leaves
them in the greasy basket, and he's taking them covered in grease, and putting them around. - Two minutes ago, he had a raw
chicken breast on that hand. And then he picked up those
chips with that same hand. There's raw chicken all over those chips. Okay, so here's our famous bloody Mary. - Is that a soda machine
in the back of the bar? - Not only isn't she
not making the cocktail in front of you on the bar... - Right.
- Sean, she's not even making it in the same room. - No, no. - I'm tired. - I'm tired.
- I'm tired. - [Chef] He didn't see the to-go order. - No, I don't think he
even realizes it's there. - What the (bleep) am I
supposed to do on this ticket? - Seriously? - Four bacon cheddar burgers, two of 'em rare, two medium well, everything on all of
'em, two sides of ranch, two sides of honey mustard, two sides of barbecue sauce, all to-go. - Just get me some Viagra, and let's get out of
here for a couple hours. - You can see he's really
rising to the occasion. (bartender laughs) - So she used the tongs that fell out of the tongs onto the dirty surface. - And she didn't even wipe the surface. - Now she has her fingers on the inside of the
cups touching that food. - [Jon] There's raw chicken
all over everything. - It's disgusting. - Whoa, that's like the
kitchen sink in there. - You're gonna have to give me a beer or something to be back here. - Dirty Red's asking
for a drink over there. - Order up! - Them folks gonna be writing
home about this (bleep). (upbeat music) - I say the three of us go in. You go back in the kitchen,
they can't serve that food. - Yup. - And go (bleep) nuts on him, okay? (dramatic music) - Yeah, I suppose so. - Joe?
- Yes. - Jon Taffer. - [Joe] Very nice to meet you. - This might be the worst bar
I've ever seen in my life. - Okay. - When was the last time
you washed your hands? - When I went to the restroom. - [Sean] When you went to the restroom? - You got a cook in the back who curses every time he gets an order. - Yes, he does. - All he wants to do is go home. Doesn't wanna cook anything, correct? - Yeah. - Dirty red, how's it going? - Who the (bleep) are you? (dramatic music) - I'm gonna be the guy who shows you how to run a kitchen properly. Let me ask you a question. How many cigarettes you smoke tonight? - Two. - Two, how many times do
you wash your hands tonight? - I want you to understand
how bad this is. I'm sitting outside watching
a cook who doesn't wanna cook, and you have raw meat
and chicken everywhere that you touched, you
then make a bloody Mary. Her hands are all over everything. So your kitchen is disgusting. Where's the manager in this place? - I seen ya coming over to
this disgusting grill as- - Tell me about it. - Tell you about it? You're the cook, who cleans the (bleep)? - I can't (bleep) do everything. I can not do every (bleep) thing here. - [Jon] What's your name? - Michael. - And you run this place? - Yes sir. - Do your employees, are
they required to wash hands? - Yes sir. - Did they? - If you're yelling at me, I'm gonna have to assume
no, sir, they haven't. - Do you have a cook who's putting on gloves properly or not? - I saw gloves on his hands, yes. - Well, he's touching raw
product with the gloves on. So you don't know what's
going on in the kitchen. You don't know what's going on in the bar. How much money are you losing a month? - Four, 6,000. - How much more you got
before you're out of money? - Not much. - And I've been watching
you back and forth tonight, smoking, asking for drinks. And you're telling me you're too busy to clean
the (bleep) kitchen? You know that's a straight-up lie. - [Red] Yeah. - You're a Navy man, aren't you? - Yes. - You're going to battle. - Gotcha. - Everything is on the line, right? - Yup. - Is this the guy you're
going to battle with? - Yes. - Really?
- Yes. - He's gonna keep it clean? He's gonna keep it organized? - Absolutely. - I think you're both full of (bleep). You know he won't do that. - No, I know damn well he will. - So why isn't he? - Lack of training. - So you have to be trained to go look? - Not to go look, no. - Bullets are coming at you
and he doesn't even know it. - Have you drained the oil
since, and cleaned the fryer? - Nobody's ever (bleep)
showed me how to drain the oil and clean it and put the same
(bleep) oil back in there. - You get paid, right? - Yeah. - This is your job. This is not rocket science. This is drain the oil, clean
it and strain it back in. - You're blowing it, and
he's paying the price. And you know better,
don't claim ignorance. You're not trying. And as long as you don't
try, I will bust you, and I will embarrass you, 'cause I am gonna save
his retirement, get it? - Yes sir. - Go clean your fricking kitchen. And I will come back here tomorrow, and I will teach you how to win. 'Cause right now you're just losing. - These are straight-up excuses. - You're right. - You know, when someone
told me earlier tonight that you wanna do a good job here and you- - I do (bleep) wanna do a good job. - With this attitude, this is (bleep). - And that cook, if he
doesn't clean his mess, does he have a job here? Does he? - No. - Go tell him. Take control of this. And then I will bail you out. Damn. - Can I go ahead and just order nachos? - Sure, chicken and cheese. Three minutes, seven, one? - [Tammy] Three. - [Keith] All right, I'll be back. - That's cross contamination. She's touching raw chicken
and then cooked food without washing her hands in the middle. It's all cross contaminated. - How's that three minutes time? Pretty decent? - (laughs) Yeah, I just
gotta put the cheese on it. - Oh yeah, you gotta blow that out. - She's getting 'em sick right now. When I see a kitchen that filthy, and a cook touching raw chicken
and then cooked product, I know people are gonna
get sick, and I get angry. That causes salmonella poisoning. And I am not gonna let
them serve anyone else. - Here you go, nachos,
with chicken and cheese. - Thank you.
- There you go. - I'm going in now to fix it. I hate starting a rescue so angrily. But when I see raw chicken
mixed with cooked product and know people are gonna get
sick, I can't contain myself. I had to go in right then
and there and stop it. Are you Joel?
- I am. - I'm Jon Taffer. Where's Keith? - I think he's right behind the bar, or maybe in the kitchen. - Let's go stand back here for a minute. - Keith, I'm Jon Taffer. - Hi Jon, how are ya? - Let's go in there for a minute. I have never been so angry before. They nearly got my daughter sick tonight. You, hello, my name is Jon, what's yours? - Tammy. - Tammy, I've watched you
pick up raw chicken all night in your hand and then touch cooked food. Do you know how bad that is? - [Tammy] What the hell do I do? - How dare you pick up raw chicken and then pick up cheese with your hand, pick up crab with your hand, pick up spices with your hand. Shame on you. I have never seen
anything like this before. How many times have you
picked up raw chicken? Have you ever washed your hands? - Yes. - (bleep) Besides myself? (dramatic music) - Is this funny to you? What's the deal? - Didn't see it. - [Jon] You didn't see it? She's touching raw chicken, and she's not even washing her hands. Don't you know that's wrong? - That was it. - You do know it's wrong. - Yeah. - [Jon] So you don't give a (bleep). - I do give a (bleep). - [Jon] No, you don't care, 'cause you're not doing anything about it. - Okay, all right. - [Jon] Somebody who is
irresponsible like you. - Yeah, (bleep) you. - And doesn't give a (bleep). That's right, like you. - For one second? - You're like a (bleep)criminal. - Call me all the names you want. - Why? 'Cause you know you're a (bleep) right? - Okay, let's calm down. - Those people are gonna
know you're an ass (bleep) when I walk out of here and sue. You're gonna get sued from this. Take that food, throw it
away, throw it all the way. Shut it down, nobody eats. Clean this (bleep) damn kitchen. I'm the (bleep) out of here. - Coulda gone better. - Don't eat anything here. Don't eat the fricking fruit, and I'm not kidding, you will get sick. (upbeat music) Hi, this is Jon Taffer,
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