- You blew it as an owner, and this promotion makes no sense. You could be sued for
serving somebody under 21. If you miss this, you'll
freaking miss anything. It's insane in here. (man groaning) These kids are going crazy. - Relax. It's okay. (indistinct) - Look at the staff taking shots. (woman screams) - I hate when bartenders
have to drink to work, I do not understand it. - The bartenders are drinking
more than the customers are. - [Chef] Yes they are. - See that guy right
there, his name is Church. He's a good friend of
Lee's, and he's a chaplain. He's here all the time. - [Church] Two tacos. - Sherrie is cooking.
- Okay. - One order right there. - Touching raw meat with bare hands. - Cross-contamination all over. - [Jon] Look at that kitchen, buddy. - Disgusting. Nothing but grease. And there's grease dripping
all down the stove. No, it's the flat tops-- - So, where is that coming from? - The grease trap is filled,
which is a fire hazard. - So when you look at a
kitchen like this, chef, right out of the gate,
we know there's no rules. - That's right.
- 'Cause nothing's cleaned. We know there's no systems, 'cause nothing is set
up in an organized way. - They just close up shop and go home. There's no way they clean up. - We know there's no quality, 'cause there can't be quality without systems and cleanliness. - Absolutely. - All of these things together,
looks like, losing money. - You're right. - Your taco. - Well, you owe this (beep).
- What! - Wow. - We're playing at. No, no, no. - I ain't got no problem
taking my belt off. - I'll take my belt off too. They ain't going nowhere. - The biggest thing to me
being a bartender is service. And we've got a bartender behind the bar who's getting dressed, putting a belt on. They're putting lipstick on
using the bottle as a mirror, you gotta be (beep) kidding me. I can tell they're over
pouring just by watching them. - [Nikkita] Ready? - Okay, hold on, I gotta get 50. - It's like they're back there having their own little
girls' summer party, this is not your home
girls, this is a business. - Oh my gosh. This is why I don't like to work here. I'm just gonna... - You should look at this. - Pineapple and Nikitta
are just messing around, Josie is the only one working around here. - This is ridiculous. - Hey, Josie. - What? - This (beep) hella raw. - Oh my God, give it to
me, so I can show Sherrie. - The chicken's raw,
they're sending it back. - Sherrie, this is not cooked. - We've got major issues back there and if we don't get it together, we are gonna get people sick. And where is Lee at this time? Playing pool.
- Still playing pool. - We don't wear panties on a beach. We're going on a trip to the beach. - You hear the (beep) they
be conversating about here? - Josie coming with us. Josie, you not coming? We wear no panties on the beach. No panties on the beach. - I'm done with this (beep). - I know you ain't give her no (beep) $2, and you just gave me a dollar. I could have pocketed your $20. - I've never seen bartenders have that much attitude about tips. How about you give that
guest a great experience, to bring them in three times a week. - You better quit playing with me, talking to them like that. - Look how they bicker with each other. - And when you're behind that bar, whether you like each other or not, you should look like best
friends to those customers and create that experience
for your guests. - This place is a complete free-for-all. - Oh my God, Church, don't
already start though. - So, Church, doesn't even work here, walks behind the bar. - Oh, no. - Hey, excuse me. - You ain't even supposed to be back here in the first place, bruh. - Yeah, go over there. - Go shoot some pool. - L boogie does not look
happy with Church right now. - Yeah. - Are you okay? - I don't know about this place sometimes, I swear I don't. All I know it lead me to
keep these boys away from me. - Why are you even back here? Move, 'cause you're all in our way. Damn! - Look at them. - I don't even know why Church is here, he doesn't even (beep) work here. - What we do. - So we have terrible customer
service from the bartenders, raw food being served out of the kitchen, and Lee's friend messing
around behind the bar. Not only is this upsetting customers, but it's also pissing off
some of the employees. Lee, doesn't seem to manage anything. - No control, no supervision, no nothing. - I'm hella mad. - Oh, wow. - Can only take so much, man. I'm telling you, boy, (indistinct) I'ma kick him
right in his (beep) face. - Oh, I don't like this, Jon,
I don't like this one bit. - Lee, Church. You can't be coming back
here right now though. Seriously, Church. - Hey, y'all got a towel? Bro back up, bro. For real? - Oh! (beep) This is the perfect example of what happens when a
bar is out of control. - Now what's going on? - I think what happened was, we beat the (beep) up out of here finally. - This crazy. (beep) This is all kinds of (beep)
that's going on right now. Man, that (beep) crazy. I don't wanna lose my dream, it's bad. It's really bad. - Look at Lee like a broken
man, walking out of his bar. So, this is Richmond
County, on Staten Island. Staten Island is one of the
five boroughs of New York. 73% of the homes in this area,
are over $600,000 a year. Population is 28,000. But here's what's interesting. It's actually an older area,
the median age is 42 years old. Whereas the median age
of America's only 37. And then you look at the
people that live in this market and you look at that
bar, complete disconnect. - Absolutely. - None of it comes together. You can see why they're failing, right here on the street
before we even go inside. So for recon tonight, you know who I got? His wife. - I don't know, when I agreed to that, I wasn't watching this, pal. Call your wife. - I've sent my wife into worse. - Oh, I know you have. - So the logic was, we
have to send somebody in who represents the market, not the bar. - It's who should be in this bar. Oh, boy. Good luck, baby, I love you. - Do you have a drink list? - We do not. - There's Jolene, she's a bartender. - What kind of wine do you have? - I have no wine. - No wine? - No wine, no drink list.
- No customer. - These guys aren't
catering to their market, they're beneath it. They need some high-end
sophisticated wines and spirits to capture their market. - I can make margaritas
right now, you want a Cosmo? - Margarita is perfect. - Now, margarita is the most
popular drink in America. If a bartender can make anything... - You better be able to make a margarita. - First of all, you never
shake with the glass up. The glass can go flying and hurt somebody. Look at it pushed up against her body, she doesn't had it separated. Oh! - So the glass that's
been sitting on the bar, her hand went on it and
she shook it with it, and now she's using it as a strainer. - You actually can see people's facial muscles tighten from the sourness. Look, there it is. Oh! (all laugh) It's two brothers that own this bar, they've owned it for 11 years. There's Steve. You can tell who Steve is,
he's wearing a black shirt. There's his brother Erik,
he's in the blue shirt. - Put it out. - They do well for a few years, now, they're losing
thousands of dollars a month. They're in debt 700,000 and it gets worse. - Can I help you to your table? - Yeah, you can just give me this. - They're letting everybody
destroy their lives, they're doing nothing
about saving themselves. There's Stu, a third brother. - Oh, wrong person. (woman laughs) A lot of things on my mind, sorry. - Look at this. There's a customer who just
walked into the kitchen. - That order up there? - Raviolis? Raviolis, yeah. - Look how comfortable he was walking in, you know he's walked through those doors. - Of course he has.
- Not the first time. - We had ravioli, where's the ravioli? - This guy is a doormat,
he's being walked all over. - These guys are the
biggest wimps in the world. - Hey, Erik. Erik. - Look at that huge, Do Not Enter sign. - Do Not Enter. - Well, they got a pizza oven. You know how many bars try to cook pizza without a pizza oven? That's an asset in a bar. - It's a beautiful piece of equipment. - Low cost, high profit. - Look at the tank. - [Jon] That's Pablo. - He's putting the sauce over the cheese. Have you ever seen the cheese
go on before the sauce? No. The sauce is gonna burn,
and the cheese won't brown. - [Josh] This guy is ass backwards. - Is that exposed countertop? - That's the rusted freezer. - That's the top of a
residential top-load freezer. - You know how that gets like that? Somebody either sitting
on it, or sleeping on it. That doesn't happen... - [Jon] What the hell is that? - There's icicles. - Is that insulation, what is that? - Oh my God. Where do you think all that insulation is? It's in the food. And that's not wrapped up. - Oh. - Fiberglass is made from glass that's pulled into thin fibers. If it gets into food,
it could kill somebody. It's incredibly dangerous. Fiberglass should be nowhere near food. Look at this fricking guy. - Unbelievable. He's grabbing his own chicken fingers and mozzarella sticks, whatever it is, and throwing it in the fire. - Hold on, hold on. Let me finish my order first please. - [Guest Woman] Poor guy. - [Jon] What happens if
they burn themselves? - They can get sued for a couple million. - Come on, seriously, he's working. - I'm almost done. - What are you making? Why don't you let him make it? - Because I like making it myself. - [Josh] They don't care. - [Woman] It's a free for all. - New York burgers, you
can get nowhere else. - No more meat. - All the customers took all the beef. - The other people ate everything, so it's no more, that's it. No more hamburger. And this is not just today,
this is all the time. And when I try to say
sorry, they don't like it, they (beep), they think I'm the stupid. - You know what? It's unbelievable to me, that these people walking
in and out of this kitchen and cooking this food. If they can walk in the
kitchen, why can't you? - Probably could. - Why don't you go in
there and make us a pizza? - You guys hungry? - Yeah, go make us some. Can you believe what we're watching? (indistinct) So, he just walked right in, look at that. Nobody says a word. - Not a word. (speaks foreign language) - How are you, senor?
- Good. - We could all be in there cooking. - Yep. - What's your name? - Pablo. - Pablo? - Yes. - Let's make a pizza, Pablo. - Cheese goes on top of the sauce. (Jon laughs) - Excuse me please, excuse me. - I'm outta your way, Pablo. I got two and a half minutes. - Why do you guys bother me today? Everybody is fricking. Just leave me alone, let me work, let me do my job please. - Amazing. Never seen anything like it. - Okay, muchas gracias, alright? I'll see you later. - Now, the only thing I would
ever eat from this kitchen, is a pizza. 'Cause it was brought up to 500 degrees and in fact, this is the only safe thing in the whole damn place. - 10 Minutes. I was born and raised in Brooklyn. - Take a little pizza. See you later. - [Guest Woman] He just
walked right out with a pizza and no one said a word. - Took the pan too. (laughs) - Hey, did you guys order a pizza? I made you a beautiful pizza. - This is a "Bar Rescue" first. It's the first time I have ever been able to send a chef into another restaurant, walk into their kitchen, cook
us a meal, and bring it out. - And bring it out. - [Josh] Why don't we have
a slice of pizza everybody? Come on. - You know, the basic dough is okay. - And the oven works like a charm, the oven was nice and hot, and he actually cleaned
it out for me, Pablo. - You know how many bars
would kill for that oven? - Yep. I would. - Can you guys just try
to behave a little bit? (beep) - I'm rescuing my wife! (fireworks banging) - Oh my goodness! - Are you (beep) kidding me? Stupidness, that's stupidness, alright? - I expect a tough rescue,
that's why I'm here. I did not expect owners that
are clearly not doing anything to run their business. I want you guys out of here, you gotta go. - Hi.
- Hi. - Jon Taffer. - How are you?
- How are you? What's your name?
- Steve. - Where are your two partners? - It's my brothers.
- Your brothers. Let's go stand over there. - I don't wanna lose this business, I don't wanna let my
brothers down, and my staff. I don't wanna let anybody down. - You know, guys, I'm a New Yorker. He's a New Yorker. New Yorkers are supposed to be tough. We're supposed to be strong. Your letting somebody fire
fireworks in your bar, these are your customers! They're disrespectful (beep)
and you let it happen. And they don't give a (beep) about you. They can walk in the kitchen,
they can walk to the bar. I sent Josh in here, he
walked right into your kitchen and made a pizza. Nobody said a word. Do you think any bar owner
would allow that to happen? - No. - How much are you losing every month? - About 8,000, maybe more. - How much time do you
have till your done? - Could be any day, I don't sleep.
- You don't sleep. Do you have any money? - No, I don't. - So, how has this impacted
your personal life? - I lost my car, my house
is in forclosure twice. - [Jon] How are you doing? - I have nothing. I mean, I'm a homeless guy. It's the dream of mine to have my own little studio apartment. I deserve to have more. I really, really wanna
be successful again. I wanna have my own
little studio apartment. - How are you doing personally? - Because things got so bad, I went and I got something on the side. I do telecommunication, so I'm surviving. - [Jon] So, you have a job?
- Yeah. - How much money you have invested? - Together all of us, almost 700. - $700,000. So what the hell are
you gonna do about it? - Whatever you say. - Whatever I say. - I wanna make it work, I'll do anything. I'll do anything.
- Anything. You know what I want? I want you to close this (beep) bar, and I want this room
empty in five minutes. Let's see if you have the balls to do it. - You got it.
- Alright. - All right, guys, everybody's
gotta get out of here. - Honestly, you guys gotta go. All the people that know me. Just-- - See, your customers laugh at you, they don't even listen. - Hey, guys. - You guys gotta go. - You guys gotta go. - Two and a half minutes. - Come on, guys, everybody's gotta go. - Look at this joke. - Whoa, are you kidding me? - [Jon] Yeah, you're a class act, buddy. Class (beep) act. (alarm blares) Tonight, we're going
to do our stress test. I wanna do an 18 and over night. It's your idea, it's your
promotion, let's see it operate. (upbeat music) We open in two minutes. An 18 and over promotion
has a lot of liability attached to it, with none
of the revenue potential. I would never get involved
in an 18 and over night, but tonight, I'm going to let them run it and see what happens. (upbeat music) - What's up, guys. Welcome. (crowd cheers) Come on in, guys, we
are open for business. - (indistinct) is the
only one you're serving. - Tonight, we're going to be using Mike and Brian's system for verifying age. They're putting two black X's on the hands of those under 21 and pink wristbands on the wrists of those 21 and over. Now, let's see if they can manage it. I'm sending in a 23 year old,
who is of legal drinking age. And she's going to say, she's 18. They're going to mark
her as an 18 year old. And let's see if she can get a cocktail. - Long Island? All right, when in Rome, let's do it. - Now, I'm going to wipe my X's off. They come off so easily. This is a joke. I'm sure girls do this all the time. And they're gone. - Let's go get drinks. - Let's go get drinks. - Taste that real quick. What is this? - Long island. - Did you shake it? - No, I did not. - You got to shake it. One, two, three, four,
give me four new ones. - Go, Jan, go girl, let's go. Move, move, move. - Look how far these are filled up. It should not be that full. - Okay. - And when they grab the drink,
you're already spilling it. - Okay. - It's all over your hand. - Okay, okay. - 10 Budweisers. - [Bar Lady] 10 Budweisers?
- Yep. - There you go, honey. - Did you serve 10 Budlights? - Yeah. - Do you see 10 people
that are drinking them? - Oh my goodness. I forgot today's 18 and over. - 10 Budlights, who's drinking all those? He's passing it out to anybody. We can't have that. Who knows who those
drinks are going out to. - Of course.
- You know what I mean? - They're going out to 18 year olds. - [Customer] He's got a bracelet, they can have beer. - But then they can't have their drinks. - What can I get for you? - Long Island Iced Tea, please. - So, I have a girl who's 23, Jenna, who I sent in here with
an ID of an 18 year old, so she doesn't have the pink wristband and she doesn't have the X's, she shouldn't have a cocktail. Her friend just bought a
cocktail and passed it to her. I want to see how long
she keeps this cocktail before somebody busted her. - Drink up. They are supposed to be looking, right? - Obviously they're
looking, but they don't see. - If I were you, I would
be covering my ass, by walking through this crowd and making sure nobody over
21 has the wrong glass. You know what I'm saying? Cover your butt. Do it. (clock beeping) - Sorry. - She's standing in here,
holding up her cocktail, right next to the security guard. (ominous music) (clock beeping) - How you doing? - She's even talking to the owner and he didn't notice
the drink in their hand. - There is no way. - Instead of doing one by one, now you can knock them all out. Shook tonight, I'm actually really angry with my guys right now, the bartenders, 'cause we went through
a lot of training today, talking about technique, talking about taking multiple orders,
and it started off, absolutely like we didn't do anything. (clock beeps) - Long Island Iced Tea. - She's now had this
cocktail for 30 minutes. - Shut up. - Owners have walked by, the security guy is staring right at her. She's holding it up to him-- - I've seen her five times,
she's not even hiding it. - That's how they run their business. (girl screams) - 'Cause I know... - This is not gonna cut it here. 100, 18 year olds,
dancing, ruining the place. - Stop blaming the 18 and over on me. - It wasn't (indistinct) last year. - You're just as guilty as me. You open the doors, you
allowed this party to happen, just as much as me. (beep) - Mike, this is Jenna. Jenna's 23. I had her use a friend's ID
tonight to get it, he's 18. She's been drinking his
cocktail, for how long? - About, 45 minutes. - 45 minutes. How many times did I ask you
to walk through the room? - Oh, I didn't see that. - You blew it as an owner and
this promotion makes no sense. You could be sued for
serving somebody under 21. If you miss this, you'll
fricking miss anything. It's insane in here. - Ah! - [Jon] These kids are going crazy. - Relax. It's okay, release. (beep) - You filming me. - This bar is out of control. This is insane. She's chasing my cameraman. - Are you (beep) kidding me? - Listen to me, guys, this
18 and over is a nightmare. You can't freaking win. Shut it the (beep) down, guys. - Bar's closed, guys. Very sorry, bar's closed. Thank you, guys. - [Chyna] Hi.
- Hello. Can we do a Manhattan's
straight up whiskey? - There's Chyna, the bartender
that he's talking to. - The vermouth is sitting
right on the shelf. vermouth is something that
needs to be kept cold. It's one of those things,
when you pop it open, that you have to have it within a week. - It's spoiled wine. - You all right over there? Coming right now. - There's Blue, he's the head bartender. - It's a little warm, don't ya think? - I'll make you another one. - The reason that beer's coming out warm, is 'cause there's old
school draught systems, not the glycol lines. They literally have to
throw ice into the tub. - Which means it's warm
between the keg and the tapper, so it's not good. - It's absolutely not. - Yo, Marcos. - Marcos. - [Jon] That's Marcos, he's our cook. - Look at what you're serving. (speaks foreign language) Come on, bro, are you (beep) kidding me? - He opens the refrigerator door, and now he's walking around
the kitchen doing things, but he left the door open. - That's one of the biggest no-nos, in a small kitchen with
that much heat building up. - [Jon] A minute that door has been open. - If it were happening in my restaurant, he will be fired. (upbeat music) - Close the door! - You gotta be kidding me. - Wow! Unbelievable. We know they're not staying
at below 40 degrees. Can you imagine how much the temperature's risen in that box? - 10, to 20 degrees easily. - Look at how many wings he has in that basket though, chef. - [Chef] Yeah. - You can't cook that many wings at once. - Here goes the wings. - Thank you. - [Chyna] Let me get you
some ketchup for you. - [Jon] Oh, he's not looking
like he's enjoying it. - Yeah, it's undercooked chicken. Some of them are cooked,
but some of them aren't. - [Chyna] I'll let him know. - Why you throwing those wings out? - 'Cause they're not cooked. - What do you mean? - [Chyna] Like I said, it's not cooked. - Look at Brian there, having his beer. - At least Miguel is walking
around, showing his face. You got Brian sitting
at the end of the bar, just drinking beer and staring at people. - Take one to Daisey. - I gave you a shot already mother (beep). But that's my fault, that
he bumped into me, right? That's my fault that he bumped into me? - What customer would like him? - What employee or customer? - You wanna drink all day long. (beep) help out, you jackass. - Yeah, you want me to help you (beep). - Damn! - You waiting on food or no? - No. - You don't have to yell at him, don't yell Miguel, don't yell. - Shut the (beep) up. - More complaints on the
food than the (beep) bar. - What are you doing? What are you doing? - Nothing. You talk (beep) like always. Talk, talk, talk, no work. - Customers and employees
have to watch this? - Look at this. - I'm running the bar. - You're not running the bar,
you (beep) drinking the bar. You ain't running the (beep) bar! - I'm running the bar,
I'm making them drink. - You're standing there doing shots with that in your hand (indistinct) (glass smashes) - Come on, man. - No more shots! - Go and sit there, because you're not (indistinct) nothing. - The only undisputed part of
this bar, is that it sucks. - Right. - We are in one fricking hole here. (tense music) Why don't you take a look in the kitchen. - Go get the bar, I'm gonna
go talk to the partners. Where's Brian? - Nice, nice, nice, nice, nice. - [Jon] Am I disturbing you? Put your (beep) beer down. - How's it going, Russell Davies? - Hi, Chyna, how are you? - Nice to meet you. - Nice to meet you. - What's going on, fellas? You got yourself a busy night tonight? - Yeah, a little busy. - How much do you hate him? 'Cause I've never seen anybody be a bigger (beep) hole than you. But you beat up on him,
who's running around trying, as you stood here and
didn't do a (beep) thing. - You sound like him
right now, you're talking. - See, that's the idiot he is. Punch drunk, idiot. - Whatever you think, Taffer. - This is a business
that has no leadership. The fact of the matter is,
this market is getting hacked and I'm looking at a bar that is about six notches below the marketplace. - Oh, you got your vermouth up here. - My vermouth's, yeah. - Do you know what vermouth is? It's a fortified wine. So as you open this bad boy up, you only keep it for
like a week at the max. - It's been here for months. - [Russell] Do you guys
handle all of your liquor legally and everything? - Honestly, no. - [Russell] Honestly, no? - They get the cheap liquor
and they put it in here. - Okay, to bottle it? - Yeah. - Putting cheaper brands of alcohol into premium spirit bottles,
that's the type of thing that gets your liquor license taken away and your bar shut down. Where do you guys keep the back
stock and the cheap liquor? - Downstairs. - Can you show me downstairs? - [Chyna] Yeah. - It is a sad state that a bar is in, when they feel they need
to rip off their customers in order to make money. Which one of you two,
or is it both of you, are pouring cheap liquor
into premium bottles? - Neither one of us. - Don't you bull (beep) me. I've had two of your employees tell me, that you did, I've seen the bottles. I've seen the file, I tasted the liquor. - Neither one of me or him,
ever poured cheap liquor-- Show me that I poured cheap liquor. 'Cause you know that's a damn
lie, you know I didn't do it. - [Russell] Here's your funnel. - No, we know-- - A smart man knows when he's busted. - We didn't tell these
guys to put these (beep) in the liquor, -- - I'm gonna walk out of here and not save your ass. This is your chance to come (beep) clean. - I'm telling you-- - Do you want me to walk out of here? - I don't want you to walk out of here, I need your (beep) help. - Then you better be
(beep) straight with me. - I'm being straight. - You better think about your acts, or I'm gonna walk out of here. Have you ever known, that bar brands went in a car brand bottle ever? - Yeah, I know. Only two bottles that we ever did. And I'll tell you the two bottles. - I don't care if it's one
bottle or a 100 bottles, you're a thief. And I say the same to you. You're a (beep) thief. What integrity do you have left? - Obviously, none. - (beep) shame on you. I'm outta here. Just let me out of here. - We gotta make it right. We gotta do whatever we gotta do. - I need Taffer's help. (guy laughs) - I'm going in. - Whoa, what are you doing? It's ridiculous, absolutely insane. - Hey, B, you gonna buy me a drink before I leave here or what, man? - Shut the (beep) up, how about that? (beep) - Yo! - Chill, chill, chill. - What the (beep)? - Cops, call the cops. Call the cops! I wanna go downstairs. Can I go downstairs? I'm going downstairs, I'm sorry. (people screaming) - No change. Nobody went to the bank today, so. - There's Max. He's one of the two
brothers who opened it. - I have zero patience for
any kind of stupidity today. - And there's Ryke, Max's brother. Ryke and Max were Defense Department subcontractors in Afghanistan. Ryke got wounded, that's why
he wears those sunglasses. - There's any (beep) customers, anybody who's rude or
disrespectful, just let me know. - There's Sabrina, she's our manager. - Sabrina, can I get
another bottle of these, 'cause we don't have that many, that much. - There's Candice, she's a bartender. - Are you working
tomorrow night here, Josh? - Yeah, I'll be here all week. - There's Josh, he's a bartender. And there's Eric, chef,
he's one of your cooks. - Okay. - Max might be the worst
user of social media, I maybe have ever seen. Managing your reputation on social media, means that you take all negative messaging and you turn it positive. Not him. I got to show you what Max posted. "(beep), do you have any
problems or issues with my bar? "Listen, you (beep), if you wanna donate, "then I'll give you. "If not, then shut the (beep) up." Now, he put that online for all to see. - Wow. - In a small town, you're
going to lose on social media like this, it's over. - And Max has some other
inappropriate responses to reviews as well. Look at this. He takes all social media messaging and turns it negative himself. So, guys, here's what I did. The people that you just
saw on social media, that Max has been insulting,
I reached out to them and I asked them to got a
bunch of friends together to come to this bar. Max doesn't have a history of containing his temper on social media. Tonight, I want to put Max under stress and let's see if he
can control his temper. - Can I have a Honey Punch, please? - [Bartender] A Honey Punch? - Yes please. - There's no urgency. And they're not smiling. Her shake is lazy. The ingredients aren't going
to be properly bound together. - All right. - Pour your lemon. - Don't like that. - Sure. (beep) - You see a lot of people,
do you see a lot of drinks? 'Cause I don't. Look at those tickets. Look at that. - What table is that? Can you print out their cheque? - Hey, where's your 16 ounce glasses? - We have no more. - What was I getting for you? Something red? - Isn't she the manager? - Give me one second. Hey, Sabrina, where's the olives? - [Sabrina] In the fridge. - Like they're confused. - And they're lining up 14 shots. Look at the drinks crossing the bar, they're not collecting money. - No, they're not. - They're literally giving away. - They're just giving
away drinks to save face. This is a cluster (beep). - You never got my drinks. - You want to wait? I can get it for you. - No, we've waited 45 minutes. We got our food, we're done. - Take care, guys. - All right. - He's letting them
walk out without paying. - We haven't gotten our drinks yet. - Okay, what was your drinks? - I got a cranberry juice, and a cocktail. - I don't want it anymore. - He's copying everybody,
'cause they're failing. - Did you guys get
everything that you ordered? - Look, the nachos are burned. - I would love to bring
you another nachos. - Okay.
- Okay? Anything else that I can
do to make you happy? - When you have a problem with a table, that's an opportunity to build a better relationship than you'd ever had. So, you use it. - We're all a little unsatisfied. - I'll fix it. Can I get you another nachos? - Yes, they want another nachos-- - Give me about two minutes. I'll make it myself, okay? - 25 before, so make two, I'm good. - I'm going to make it myself for you, just to make you happy. - Someone get a phone out. Someone get a phone out and time him. - Okay, take it easy, I'll get it for you.
- Don't say two minutes. Look at his attitude, it's bothering him. - I'll get it as fast as I can. - This is not a guy who's good
at controlling his temper. - (beep) jeez! - Oh! - Hey, make the (beep) nachos fresh. The same people that started
bashing me on social media, they're here and just
trying to be (beep) dick. I need a nachos. You guys have one minute. - I would serve burnt food, if my boss talked to me like that. - You're here making the food, I'm the one who gets yelled at. I made it myself. - Those are beautiful. - Wow. - Their drinks are bad. - No, their drinks are not bad. So, everything is bad for you? - Yeah. - [Max] Get the (beep) out. Leave. - You know, he is disrespecting
his own customers. I'm going in. I didn't send my recon
spies in to cause problems. I want to see how Max deals
with the tension of a busy bar. - Have a nice dinner, sir, please. - And just like he did on social media, he turned it negative,
escalated everything. Now I have to sit down with him and teach him what's wrong about his ways. Where is the mental giant
who runs this place? There you are. Come on over. He needs to hear from
you how much he failed. Is there any plate that
came out on this table, that you said, "Wow, this is good. "Try this."? You've done everything wrong. - It's frustrating. - Are you frustrated? - Yes. I feel from the get go,
I was set up for failure, from the minute that I walked in. - (laughs) All right. Whatever, Jon. - You understand the
depth of your failure? I go on social media and
I watch you call customers the C word online, right? - She's here. - You had a bad experience
in this bar, correct? - Correct. - Who let you guys in? You guys are the one
who started this thing. - [Jon] Did he not call you
the C word on social media? - Yep, yes, he did. - I was told you care. I don't see it. I was told you were respectful. I don't see it. - Jon, cut the bull crap, man. Come on. - I see a loser. - Man, you need to (beep) stop
with this (beep) insulting. - Was this insulting to
put in front of customers? Is that an insult to her? Is this an insult to her? It is. I'm insulting you,
'cause you insulted them. Not one customer looked at you and said, "Good job tonight, I loved your business." Raise your hand if this place sucks. Raise your hand if you'll never come back. - Max has got patience. - Good job, buddy. You are a failure. Apologize to every guest and
then I'll come back tomorrow. Goodnight. - Have a nice day. Okay. - Come over here and apologize. - Whatever. - No, come over here and apologize. - Get the (beep) out. I do not like you, you need to
get out of my establishment. She (beep) started the whole thing. - Are you (beep) kidding me? - Yes. - Don't you (beep) talk
to a woman like that. Not ever again. Do something. Do something. - Call 911. I need a security. - What are you doing? - I did not (beep) work that hard for a piece of (beep) like
that to come in my (beep) bar. Let me go! - These are the people
that demotivated me. This is the reason I'm in debt. You just a couple of idiots, talk some stupid nonsense crap and everybody else just follows him and you see, this is how they are. Listen, I'm going to
continue to do what is right. I'm going to continue to help
the homeless (indistinct). I don't care about these piece of (beep). Nobody can discourage me
and I'm going to continue to do what I want. I do not owe anybody apology. Nobody paid my bill,
because I'm still in debt! (beep) you! For the record, I'm not
(beep) apologizing to anybody. These people are the reason
that I am where I am today. Anything they said is
false and it's ridiculous. (beep) of (beep) - Hi, this is Jon Taffer. Click here to subscribe to
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