r/Talesfromtechsupport "I Printed Out The Website And The Links Don't Work"

welcome to our slash tales from tech support where karen gets herself in big trouble our next reddit post is from drakon i used to build websites for small charities mostly they were lovely to work with but occasionally i had problems due to the fact that their technology tended to be non-existent i just finished a site for a charity that raised money for their local hospital and was quite pleased with how it came out i'd enjoyed building the thing and got on well with their volunteers including their chief executive soon after sending them the test environment url for them to prove the site before going live i got a call from the chief executive instead of the nice job it looks great conversation i'd been expecting she was in a furious rage how could you deliver such a shoddy piece of work nothing looks like it's supposed to it's so unprofessional i can't believe it it's just completely broken oh no i've screwed up i think and frantically load up the site it looks fine uh it looks okay to me i say what seems to be the problem this led to a much longer rant about how i tricked them and had no intention of delivering a working site determined to get to the bottom of the problem i apologize profusely and asked her to click on the homepage link so that we were on the same page and she could start to describe the problem i can't do that she said it won't work okay what computer are you using maybe it's your browser version oh no dear i don't have a computer nasty things i won't have them in the house at this point my brain nearly broke from the force of the sudden mental gear change it turned out that she was a sort of chief executive who had her assistant print out her emails in the morning and then dictated replies for that poor person to type up she had the entire site printed out and was upset it looked wrong and then down in the comments someone asks was she tapping on the paper to visit links and opie replies yes yes she was what is wrong with this woman does she think that pages work like harry potter books with moving images and just magical pages and an even better question how does a person like that become a chief executive in a company our next reddit post is from roflcopterpilot our company headquartered building has big conference rooms despite not being in the events or hosting business at all we sometimes rent these rooms out if we don't need them ourselves it's only a business to business offering we only offer a little service but that makes for a fair rate everything's usually easy going not much work and earns a few extra bucks the day this story took place was one such time a company that had rented our conference rooms before had booked them again but this time for a completely different occasion hence other guests in our house regarding technical equipment and support the rules were simple we as the host provide you with one high quality projector per room one hdmi cable one audio cable if you want to use the room speaker system and one wi-fi voucher for each of the devices people need to present from everything other than that is your own business as a guest last year's autumn when this happened both the i-team and our facility department were very short on staff thanks to a bad stomach flu going around preparing the conference room for renters hasn't been among my duties for years now but due to the staff situation and still knowing how to do it i helped out usually our main janitor prepares the room layout and our internal catering woman stays on standby for the guests but they were both out sick the only option to fill in their position on short notice was to borrow lucy an apprentice from another department she was fresh from school had only started her apprenticeship a few weeks ago and didn't mind doing something completely different for a day naturally she needed some instruction and some help with her newly assigned duties it took longer than usual but together we made sure everything was perfectly prepared in time for our guests prior to our guest's arrival i had briefed lucy to call me personally if the guests required any it helped before i had to leave since i passed the conference area on the way through the building a little later on i checked on lucy and the guests quite a few people had already arrived but so far everything was good the projector and sound worked and lucy felt comfortable to handle the job everything seemed fine half an hour passed by and then i received my first call from lucy the guest wanted to know where they could get wi-fi vouchers dang my bad i forgot to tell her so i sent her to the front desk 10 more minutes pass suddenly another call lucy sounding strangely nervous said um could you please calm down the guests need help with the wifi since i'd never interacted with her before today i couldn't quite place if the tone of her voice indicated a problem or if she was just a little insecure and stressed something felt off though sure don't worry i'll be there in a few minutes just gotta finish something real quick upon entering the hallway to the conference rooms i could already hear an irritated woman's voice heavily berating somebody not a good sign worried now i picked up my pace and turned around the final corner only to find poor little lucy cornered by a suited woman in her 40s whose voice i'd heard absolutely barking at her about not delivering what they paid for lucy was visibly shaking a little probably getting close to a panic attack after hearing my footsteps her eyes immediately made contact with mine looking anxiously for help excuse me what now who the f are you i'm from i.t and i'm here to help you with the wi-fi issue lucy contacted me about what can i do for you we were promised wi-fi vouchers in the lease contract for the room but she the woman points her finger directly at lucy almost stabbing her in the eye refuses to hand out any lucy seemingly on the verge of tears now but i i gave you one for your laptop your tablet and your guest speaker's laptop and what about the others we have over a hundred people here and everyone needs wi-fi you stupid worthless those words really hurt and this new unexpected toxic situation became too much to bear tears welled up in lucy's eyes before seeing this i already had more than enough of this woman's behavior but now i snapped this had to stop hey stop calm down keep those insults to yourself where are your manners back off she's just doing her job and following policy the woman turns to me with a cocky look on her face and maximum disdain in her voice who do you think you are telling me what to do or saying huh and what stupid policy we were promised wifi and that's what we're getting from you the contract clearly states the it policy for external guests which don't care youtube drones are utterly useless that you get fired get me the manager in charge now alright as you wish i'll be right back with that the woman stormed off back to the conference room i gestured lucy to come with me and she immediately followed glad to get away and barely keeping it together we made our way around the corner back to the elevators when i stopped and put my hand on one of lucy's shoulders getting her to look up at me i'm so sorry you were treated like that are you okay lucy nodded and took a deep breath slowly regaining her composure listen you don't have to accept this sort of behavior neither as an apprentice nor is anyone else feel free to simply walk away next time and report it to a manager okay i will don't let those hurtful words get to you forget everything she said you are doing a great job really i mean it and i'm very proud of you standing your ground we reached the elevators and entered one i pushed a button to the executive floor where are we going now my office at least i will you go fetch a hot chocolate or whatever you like from the machine next to the elevators it's free then have a seat on the sofa i'll be back in a few minutes lucy looked confused but complied meanwhile i went through the adjacent hallway door and into my office since i knew in advance that i was gonna have to help the conference room get ready i'd been wearing jeans because i knew i had to set up the conference room today but i brought a nice suit to change into when i came out of my office all dressed up lucy's eyes grew wide this question might sound stupid now sorry but who are you exactly i smiled i do work in i.t but i'm the cio since so many of my employees are sick right now i'm filling in for them that's why i helped you set up the room instead of ben who usually does this and now since that lovely woman down there asked for a manager's attention we'll teach her a lesson in respect follow me with that we made our way down to the conference rooms again i mockingly straightened out my tie and suit jacket lucy would you please be so kind as to inform our guests that the manager in charge is here now she grinned and did as requested immediately i could hear a faint finally everything takes too damn long around here before the woman hurried through the door towards me when she recognized me she froze in her tracks good morning my name is opie and i'm the cio of this company and therefore the manager in charge regarding your issue who you demanded to speak to calmly i walked towards her reaching into my jacket and gave her my business card the woman took my card but not being able to throw anybody under the bus apparently left her without a plan and speechless now that i've got your attention i have three things to tell you one you say to that you were promised wifi and that you want to get what you paid for you signed a contract stating that you'll get wi-fi access for every device needed for your presentation which we delivered we neither can nor will we provide access for all attendees of your event our network our rules period two your condescending rude tone is bad enough in itself but verbally abusing and intimidating employees especially a minor like in this case absolutely won't be tolerated around here i expect a sincere apology from you to lucy and myself she slowly found the ability to speak again okay i apologize that wasn't very professional of me but that's a massive understatement and doesn't sound terribly sincere to me furthermore 3 verbal assault and intimidation are against our house rules which we strictly enforce and you agree to adhere to by signing the rental contract this alone warrants your personal removal from our premises also you apparently invited more than 100 people which you weren't allowed to do in violates fire code rules since the maximum room capacity is exactly 100 as stated in the contract due to your multiple breaches of contract and the fire code violations i hereby have to ask you and your guests to leave by the way according to internal consultation we have not the slightest further interest in renting out our rooms to your company considering the circumstances please gather your people personal belongings and then leave our premises long story short from here on she of course threw a massive hissy fit questioned my authority some more and needed to be guided out by security the other people from her company were confused and understandably not amused but cooperated in a civil manner a week later she and her lawyer sent us a letter claiming unfair treatment and requesting a refund which gave our lawyer a big laugh and the opportunity to lay out a countersuit about how they breached the contract in great detail that was the last we heard from them thankfully it sounds to me like karen just got herself fired our next reddit post is from samalo i work for a small it company providing website email servers and web software after a few years of collaboration with our client our accountant came to me and said that our client hasn't paid our monthly fee for their website and mail server sometimes clients forget to set up an automatic transfer when they change banks or their accountant went on vacation and forgot to tell someone to do it so i called them to let them know about their bill hi this is op from the it company we haven't received your payment from last month is there a problem on the other end of the phone was an important executive of that company who also happens to be the owner's mother i don't know what those fees are for i won't pay for it those fees are for your website and your mail server we don't use it i don't want it i won't pay for it click ok you don't have to be this rude so we send a registered letter with recorded delivery saying that if they don't pay by the end of the next month we'll have to shut down all of their services after a month and a few days still no transfer so we shut off everything sure enough 30 minutes later we get a call from the owner my email stopped working you have to fix this please yeah we shut off your server because you haven't paid your monthly fees for the last two months what but my mom is in charge of all the suppliers she should have paid you no she told us that you didn't need our services and didn't want to pay for them she's crazy we take care of all our invoices and contracts by email without them we may as well close the company i'll take care of paying you personally from now on but please start the server back up so we did and 20 minutes later one of his employees was at our door with a check for the last two months and the upcoming one and from this point he always paid us on time i gotta say that company owner was definitely brave to put his mom in charge of paying the i.t vendors most people i know wouldn't trust their mom to open a pdf file let alone be the liaison to an it company that was our slash tales from tech support and if you like this content check out my patreon where i publish extra episodes also hit that subscribe button because i put out new reddit videos every single day

Channel: rSlash

Views: 294,302

Rating: 4.961165 out of 5

Keywords: reddit, r/, rslash, r\, sub, subreddit, best of reddit, reddit top posts, top posts, top posts of all times, funniest posts, funny, comedy, funniest reddit posts, funny reddit posts, funny reddit, fails, cringe, talesfromtechsupport, r/talesfromtechsupport, tales from tech support

Id: jSVQUYtj1pM

Length: 13min 27sec (807 seconds)

Published: Tue Dec 22 2020