Kitchen Nightmares Uncensored - Season 5 Episode 16 - Full Episode

[Music] tonight Chef Ramsay heads to Arizona and visits one of the cleanest restaurants in Kitchen Nightmares history this is a joke but soon after meeting the husband-and-wife team Samy and Amy he uncovers a number of problems Samy who runs the front of the house is completely disorganized I can't fake it I cannot walk I can't Amy runs the kitchen but refuses to listen to anyone these are it's not surprising that there was such a high turnover of staff Katie I quit and at this restaurant the customer is never right get ready to witness a colossal uphill battle if you're [ __ ] you go and Chef Ramsay faces off against two defiant owners Pizza is under coats this may be the one restaurant I don't even know why we came back here I'm going home now you're going home that Chef Ramsay has no choice but to walk away back where it belongs and that's it you certainly wasn't food killed there one job you wake up [Music] scottsdale-arizona an upscale Phoenix suburb it's also home to Amy's Baking Company opened in 2006 by husband-and-wife team Samy and Amy boos ah globe it was at a very early age that I discovered I had a real true passion and talent for anything having to do with the culinary arts just give me the first set of dunning if you can alright alright so in 2006 Samy invested over a million dollars into this restaurant to make my dream come true can I open yeah we already okay but we're in the restaurant business it's not all daisies and ponies and unicorns understand this whole substitution thing approximately two years ago these reviewers and these bloggers decided to make up lies and say that they the food and it was disgusting rich and we lost a tremendous amount of business because of it you're just [ __ ] hater there's a lot of things that are wrong with the food that she just doesn't realize too garlicky too buttery too sweet not cooked enough too overdone that doesn't work for me if someone has criticism Samy tells them you don't know what the food is supposed to taste like even you don't know what is wrong with it if anyone tell me that my wife's food is no good I just tell him to leave the restaurant I don't want even don't come back is your first time and last time don't come back my left not only do they lash out and swear at customers I will go tell them to [ __ ] off if my husband doesn't but they take it one step further and retaliate against then I hope you eat that and I just made it really spicy for you victim the customer is not always right choose another pizza or nothing and I'm not here to take [ __ ] from anybody I'm not going to have people make [ __ ] up it isn't true I'm not I'm not making anymore Amy's nuts I am going to really hurt somebody if they send back my cake one second she's like a nice little Care Bear thank you so much I love you you're such a good girl and the next thing she's like relative oh I'm stopping all the food unfortunately the majority of the people in Arizona think that if you come to our restaurant that we're gonna yell at you scream at you and throw you outside and that is not who we are holla keep walking mr. you just keep walking Chef Ramsay's coming to tell the people how the food is good here you can go madam don't come back madam I'd be happy not to see you thank you I think chef Angie is gonna be wasting his time you can't change Sami name lost cause anything was 3200 okay good evening do you guys know what she wanted Miranda may be the only server on staff but she is not allowed to input orders and pour wine or handle money the ravioli and then they wanted the only one who can do that is Sammy okay just know Jamie thinks that he's doing everything all by himself for soup but Sammy doesn't realize he's actually messing everything up I need another wine to not work and I can't think I can't afford I can't Sammy with ami only cooking one ticket at a time the diners are in for a long wait but the one table that has received their food is unsatisfying what is the problem with it if you don't know what is wrong with it okay if you can do it to enjoy then you should know what you like to eat sir okay Amy why can you make me / solid instead of that Caesar seriously don't worry I told him to [ __ ] off they say it's not cooked enough to be chubby okay Amy what two beasts is not cooked enough put it again in the Panda and the other cherub is not cooked enough the food we're making is going straight to the trash and there are starving people that could be eating it but instead these people decide that they're going to come [ __ ] with my life [Music] [Music] [ __ ] you give me a break this is you guys I make excellent food you [ __ ] you all think that you can come in here and say these things are you kidding me this is ridiculous I've never seen anything like this before coming up Chef Ramsay arrives at Amy's Baking Company with very little knowledge of the previous night's dinner service Amy's Baking Company Chef Ramsay arrives looking to find a why Amy's Baking Company needs his help nice to see you first name is Sammy Wow look at that come on yeah come meet this lady yes please yeah Amy yes what the lungs do you want to meet you you want to know who is the chef of what that's all this beautiful did you make them yes I did incredible likewise thank you to see you I mean they're extraordinary thank you that's very nice I knew that Stovall's know the restaurant is thank you and I want you to see my kitchen after or before I want and then you tell me about that kitchen also rice show me the kitchen honey crab you got lucky I'm the lucky one he is my soul mate and we're in this business together we stand strong together we have to because there's a lot of online bullies and haters and bloggers we stand up to them and I think we're the only ones that ever have his restaurant owners and they come and they try to attack us and say horrible things that are not true because they're used to eating processed wood chips or used to getting things for free and not from us okay let's catch them with the haters that stuff in the kitchen of course normally owners that like my spec kitchens but the full shiny it's like a basketball court it's come see if you're not too good with your jacket to surgery yes thank you thank you thank you for saying it too huh my goodness me this is a joke sectioned off wow what a pleasure are you the sous chef the restaurant itself it's very clean and nice but it's a me and Stanley there's a problem do not judge a book by it's cover sir took me back to the beginning how do we be Marisa almost ten years we are married five months after we met Wow well I prayed for him and God sent him to me and I wasn't gonna waste any time she said forget you you send me huffner you were Playboy vaguely good he was even didn't have his beautiful women as we did all the playmates would come to our table it was a play out but with me it didn't work like I am individual or nothing I don't marry this is everything out Wow sir will you trained in the industry I build a build custom houses but when the crisis started they say I still have money but you were made to do it she begged me she said my dream he was to open the restaurant I just throughout my life had a passion and a god-given talent for it and this is all I want to do the ganancias whoo thank you beautiful hmm I'm the only one that makes them and if I'm not here working we're not open we don't run without each other here you're kidding me now that's no way to run a business we can't find qualified people to work they what it is my biggest problem in my life but I cannot find people I can't count on them I can't trust them dirty how many a few hundred yeah an issue is stuff what's wrong with his bloody restaurant I have issues with customers that are trying to be online bullies and say horrible things online bullies online right things that are not true they write that I have store-bought dough they write that things are frozen I understand that but those things are not true but what did this don't do not this guy came in that started this entire online bullying Pizza margarita and after I say okay how is your pizza I say he's a frozen pizza the next day he went and give us a review oh my god my wife she was retaliated you wrote back to him oh right I told him I thought he was a loser he was a [ __ ] I did so we first met I attacked back I'm not going to let anybody bully me bully my husband that's a joke you need things gained in this business well become they called me crazy Amy B because I stood up to them and I need people who respect you who know that you have earned your stripes in the kitchen and in life I need them to listen to you and not the online bullies and take your word that you're saying that our food is good baby food is as good as deserve for justice good there's something not quite right here thank you well you're a control freak I am what a combination we have to clone us clonise [Music] right Jeff Julian well we have three little boys but they're trapped inside cat bodies our babies are cut they're my whole life besides my husband in my business I speak feline reaching YouTube for the first time you are both [ __ ] nice I'm gonna have the menu okay do your thing normally hey well hello how are you going before my house it's pretty much just me a month and a half good tips I don't mean tips I make out really sure you must be the only server in this country I know that doesn't get tip town so where do the two scary I try to tell them Wow thank you you're welcome something we spoke earlier about the problem with stuff yeah I just found out something pretty major young girl yeah you can do tips no Sammy yeah cannot take service tips then bring me the people who's going to do their job and I don't have to interfere they can take the whole tips for me if you see I already top three orders for my serpent send them already today show the owner I'm doing the most of the job somebody saw one okay thank you do you know what I do what - yes yeah the fig and pear prosciutto pizza please yeah then I'm gonna get for a Blue Ribbon burger medium rare medium rare excellent place and I'll take the salmon burger as well at the same time and then I'll plant some gnocchi do all the pastor's homemade right he's but not the new yorky today it's not vomit we didn't have time to make them okay I'll go straight through earlier here we joined you later the red pepper perfect thank you you're welcome this story is becoming a little clearer okay me yeah this is the chef's order okay I believe that once Chef Ramsay tastes my food as a chef he'll be able to tell that this is what God wants me to do [Music] he's all going on 32 minutes what is that doorbell on side of the wall for there whenever we have dirty dishes we wring it and then the buster comes and grabs the dishes from there why would you roll grams put the plates on the force the first time in my career a pop washer has a doorbell dingdong wait three cheese pizza are the cheese pizza Sammy yeah use the PA system no she doesn't know yet nobody's I'd only want to use it yeah but the quicker you teach her the quicker you can take it back I would get you when you call the timer with teacher Miranda have you ever worked in a POS system yes every job that I've worked at every job and how many jobs have you had before you worked ABC a lot a lot she doesn't need training she knows how to do it the friggin pan and prosciutto pizza well the crust is supposed to be good but it's not that crusty very very sweet my toes law after all this way that is so sweet but that's not the issue the issue is the dough is raw just I feel like this bra stoie I don't know how we come out today like this but normally they love that it's really I'm telling what I'm getting in it raw soggy and wet I'm too sweet in general to talk about training please what's wrong nothing I feel like Sammy sugarcoats a lot of what happens in the restaurant so ami gets his feeling that like everything she's doing is correct everything's right don't worry don't worry everything is okay I'm not worried he's been to say something okay and not my wife she doesn't take that criticism she will be shaking and then she said that's it I'm leaving just after after district and do like you do normally do oh my god I'm going to freak out Chef Ramsay has been sitting at the table for well over an hour after this war and so far all that he has sampled is an undercooked pizza I thought you can tell he didn't like the the pity didn't either turnest yet why not my wife she could get nervous so telling you the truth do you want to tell her come with me you tell her what it says no so she tells me she wouldn't know yes you wouldn't anyway I am 75 minutes in and so far all right undercooked pizza I know you've been waiting and we start eating my chicken okay I'm going to tell her you're starving no internet you are starving okay she'll move okay she'll move okay thank you Wow blue cheese mushrooms marinade its garlic aioli white truffle oil mine crispy bacon bits and a soggy bun that's just full of grease Jesus come on Alana calling this a Blue Ribbon burger well medium-rare is not that is overcomplicated so unnecessary and look there's one shitburger policy disaster here the bun what a mess okay I'm really disappointing I got it thank you mrs. Fran yes razmik whereby really thank you how's the salmon burger doing I'll go take a leg thank you it's on its way remember you don't need to keep reminding us we know okay I was just saying I know but you don't need to come tell us we know that it needs to go out smells weird Oh give me some about oh wow thank you don't swing spicy [Music] there has to be one of us confused ravioli dishes I've ever seen and tasted in my entire life doesn't make sense isn't make sense how sweet and spicy yeah really weird bacon and sweet corn top with cilantro are these store-bought yes there are various you told me that this year store-bought is it okay I didn't do you know I didn't tell you that thank you oh this thing here this is what I've been waiting for it's like a salmon cage crab cake burger it's overcooked I mean it's sometimes although it may be good for those three boys three cats at home don't we take that please because it is like eating dry cat food George take a sample yeah yeah the kitchen I mean that was a lot longer than I expected and you know there was some big bumps in that meal um what kind of bumps why didn't you like let's go through it later okay I'm gonna go get changed and I want to see how this place functions and then after service cover all the points you look disappointed I am disappointed okay but let's go through this like okay yeah thank you thank you thank you [Music] don't worry never mind gentlemen when you do what you do - except this told you what I'm concerned with his opinion you understand please do if ever you can [Music] okay listen we're gonna start to get ready his eyes we're gonna open how's the line work who does what Christine does mostly the salads and I do the pizzas I have people tell me it's the best pizza that they've ever had in their life what Big Sur today was undercooked so it was wrong I said we take that back he's I can't daughter in service why is that your husband and wife yeah yeah it's not as if you're sort of manager and assistant manager so why can't you go and tell your wife of course sweetheart [ __ ] wake up is undercooked I don't think your pizza was undercooked I checked it when I took it out of the oven just like I do every other pizza and to me it was crispy on the bottom when I cut it it was crunchy so to me it was working so that's your version did you didn't see it come back however the bun for the beef burger was soggy as anything blue cheese marinated mushrooms crispy bacon bits white truffle oil who comes up with those ideas I did because there's certain things that don't go together and that's for them Chef Ramsay is standing there riding my ass about white truffle oil and garlic aioli oh my god like he's never heard of any flavor profile in the world as disgusting I have never had a problem with that hamburger ever because you and the this salmon burger was like a salmon fish cake in between a dry bun but it was a dry man where was the sake man that was dry dry pate dry it's good like that we had people tell us there's no point me saying anything to you because just where it's good like that whatever the revelation from frozen yes we did you make these better what yes I can make them from scratch oh yes I just delete everything from my menu then close my doors what do you want me to sell these are still poor and they're delicious and I did you taste it you didn't taste that one I think usually get the feedback I said they were disgusting people usually love it i've never had a problem with it I usually love it yes real customers not haters oh come on Amy raviolis better in the freezer oh my god sacrilegious ladies and gentlemen two seconds please the owner is trying to pull them all over your eyes by offering you frozen raviolis that aren't even made within 500 miles of this front door so would you mind personally if I eighty-six them to stop you from eating crap so 186 ravioli okay I have too much respect for your customers to [ __ ] them now will you tell your wife or shall I it's dinner service and Amy continues to deflect everything the owner is trying to pull the wool over your eyes by offering you frozen raviolis so to make his point Chef Ramsay decides to do a little research with the customers would you mind if I eighty-six them are you gonna tell your wife or shall I oh thank you [Music] she can't take criticism why is that have that question asked I have the same problem for that are we used to waiting on something yeah yeah is that coming can you look on b4 and see what else they had nope I don't have it you didn't give it to me I did right there right now there's no point in talking to you food is leaving the kitchen at a snail's pace and it doesn't appear to be worth the wait you can take this back too okay did they tell you know every single time that customer doesn't lick their plate the waitress doesn't come to tell me that Amy no was licking that just ignore him I am ignoring everything that's happening stop my god it's good so that just comes back from the table and I guess straight into the pot wash they did like it so if they didn't like it what are we gonna do about it that's what we finished today but kitchen needs to know okay thank you okay Amy this is the something they didn't like it for me this is all [ __ ] none of you've known about this cuz the young girl Maria grabbed a plane was about to throw it away that's a common credit in this restaurant there's no point in me speaking so I'm just gonna work [Music] it's like one long nightmare Wow $10 tip yes yeah why not did you think the girls deserve some tips tonight no they get old early and so do you think if I went and asked every customer and they leave it to better go straight the owner and not to the server do you think they'd be astounded let me ask that table there sir the tipping left the young lady server the owner takes the tips I'm getting sick you're [ __ ] awesome wait question tell the customers they're gonna get a tip they should be told that you're taking me because this servers deserve them you want big Whitney yeah then I would [ __ ] we do we're closing the kitchen I think Katie you can go for sure I'm talking to you Katie okay Katie listen to me what I'm speaking to you do not walk away from me you don't work here anymore okay she's like I said she said are you sure please no no no come on she doesn't work here anymore she's a poisonous little Viper and I don't allow people to have an attitude in my restaurant what does she know who the hell is she she's gone that's who she is don't let the door hit you on the way out tonight Chef Ramsay witnessed how dysfunctional Amy and Samy are at running their business including firing Katie for simply asking a question [Music] now you've just 5 young girl but just take a big deep breath and see we can get some form of resolution here believe it or not my intentions are good be shaking your head already I'm listening it's become evidence that you can't take prison why is that are you seriously asking me yes yeah conversation no one lets me speak what I do normally is good I don't have people sending things back to me you're saying you don't know because the food comes back it goes straight the dishwasher that's what the whole issue is he's been avoiding everything behind your back are the most amazing desserts and in your freezer is store-bought [ __ ] raviolis that you're never gonna convince me or a customer that they're good the sauce is delicious the raviolis we think that they're very good I'm struggling with is that you convince yourself that is right it's tomorrow I want you open mind okay you as well something I don't make promises that I know I can't keep I'm going to do everything within myself to try we getting for me is the truth right now that's what you need good night good night after one of the most difficult days he has ever had on Kitchen Nightmares Chef Ramsay has arrived with a plan to start turning around Amy's Baking Company but with Amy and Samy not at the restaurant she takes the time to meet with former staff members that have reached out to him honey good good to see Henry Henry nice to see you first of all Jessica was your job I was hired as a food runner Sammy told me that he didn't like people who went to culinary school because he didn't think that we knew anything and when I started I was only allowed to pour water glasses and set them at the table so I worked up front for a few months and basically had to beg my way back into the kitchen I'm Henry that was a busser for the most part how long ago were you there a little over a month and what kind of things did you see did I Rim he was always in a bad mood no matter what like I've never seen him in like a good mood he can't take complaints in like a professional manner this is the worst part maybe watch this car one day what that was the most ridiculous thing I've ever done for him they were always yelling at each other in the year and a half I was there I saw at least 50 people come and go 50 they were in and out so fast well what happens when customers complain about their food they get told that they're wrong but you know no we have the best food in the country you're wrong like there have been times people have gotten salmon that's raw and they'll send it back saying you know can you cook this a little more and they're like you don't know how to eat food you don't know what you're doing this is perfect you just you obviously don't know customers always wrong they're insane it's just that they don't really know how to manage a restaurant I don't know what it is but they both think that like the whole world is out to get them listen I appreciate the feedback you'd be very helpful and I appreciate the honest truth absolutely wish me good luck I need it oh we can help you thank you Wow it gets worse Molly good morning Molly sorry today's a new day yeah up so you don't look very happy huh and exotics it's all ya never had these experience like this I've never experienced that as either we want to clarify a few things please we sit down so there's no animal sit down let's clarify a few things would you like to clarify what I have a problem with were there comments who were saying to me last night while I was trying to focus on the food let's look at one thing a time and she'd open and honest okay okay because for me this was about uncovering the truth when I'm told that the reveries are freshly made I did not can I finish sorry when your husband told me that the remedies were fresh I ordered them and the raviolis we're disgusting and not fresh and if you're gonna try and continue to pull all over customers eyes by sending them fake fresh made raviolis they need to know now you may want to sit there and argue but you're not prepared to understand I'm here to show you what's right and you can't take that I can I'm ready for that I have no problems with the excuse you said the salmon burger was dry but it was wet because the driver is it now you you're confused I'm not confused when we're talking about food but the way you screamed at that young girl last night would you let anybody come into your restaurant in your kitchen and speak to you with the way that that kid spoke to me last night would you do you think we're gonna let somebody hold a gun to our head and we're gonna give them our ass and let them do anything they want from us Oh see Oz is no she's an attitude a serious attitude she's like are you sure you don't need to question me Katie you can go home right now no she didn't okay now you're over-exaggerating again all right you blame her you blame the customers but customers though waiting for the food through your husband's mistake right okay we're going to forget this today we're going to start if we continue the show we're going to start from scratch I want to get the work show this is not a show for me I mean the knowledge is a restaurant as in the crisis or that delusional owner that can't take criticism so I'm gonna tell you as it is I met Jessica and Henry this morning and I got told some awful things like what the way you treat stuff they have to clean cars in the middle of service because the boss wants his car cleaned and then witnessing over 50 staff being fired in that short period of time really 50 staff 50 staff you're saying that I have fired 50 staff since Jeff you're you're saying that oh yeah can you prove that to me look at your eyes you are have you not had a turnover of more than 50 people to the G she was wrong 100 or even more than hundred well not only 50 yeah what he was than yes told me yes it's worse yes could you tell me I need a drink of water I have to drink water Jesus Christ are you gonna attack me for wanting to [ __ ] drink some water to my god I don't even know why we came back here I'm going home this morning Chef Ramsay arrived with a plan on how to turn around the restaurant but the owners wanted to clear up a few matters now you may want to sit there and argue but you're not prepared to understand I'm here to show you what's right unfortunately they are still not prepared to listen to what Chef Ramsay has to say I have to drink water Jesus Christ are you gonna attack me for wanting to [ __ ] drink some water - my god I don't even know why we came back here I'm going home now you're going home this is such [ __ ] nobody even [ __ ] is listening to me [ __ ] they're gonna go by Jessica this unbelievable these people are incredible and I've had enough and come here to be abused my own restaurant [Music] because I'm insulted you verbally insulted me yesterday and I held my tongue out of class I didn't tell you the truth I didn't make nasty things to you okay really I didn't really want to told you about the tiger you choose to listen you don't understand you're judging me on you coming in here disrupting the entire service I've been doing this strop - you did disrupt us I say how could I when you're standing here you then everybody what are you talking about blaming everybody again I do my best so our business doesn't close cuz we can't find qualified people can you go get Miranda and that little Katie and Jessica bring them cheer you didn't let me see how they work will you do that they're scared of you there's a virus but unfortunately you convince yourself in your little Amy's world that everything you could touch sent perfect I do not can I show you reviews no good reviews real customers they have supported us for the glue you're attacking my business in my life this is all I do is live this life every day you're not telling me the problems you are saying I'm delusional I have this and this and this can we talk about what we came here to speak about please problems that you've had that you cannot talk to your wife and the issues that she can't take criticism I think your to Fogo okay then let's end the show you think I'm too far gone there's no hope Yallah Yallah it's Christmas let's go home okay I can't help people that can't help themselves and cannot ever take one ounce of criticism and if you're not willing to change I'm not gonna butt heads argue scream whatever you want to say but this is not normal and it's not normal for a restaurant to go through that many staff is not normal for a kitchen that's small to have 65 items on the menu and it's not normal for the level of animosity that you've built inside this restaurant and outside you have the right to run the business the way you want to run your business I have the right to do the right thing and the right thing for me is to get out of it good luck [Music] Wow it's good to participate in those [ __ ] me a break can they take this we don't need his help maybe he knows that it almost come down and now he's gone he walked away he'll go on with his life Sammy and I will go on with my life [Music] well it's finally happened after almost 100 Kitchen Nightmares I've met two owners who I could not help and it wasn't because I didn't want to it was because they are incapable of listening and in a short period of time they've managed to piss off the community and go through over a hundred employees in one year Samy and Amy continued to blame everyone else yet their biggest problem is themselves and I know whatever changes I would have made they were never gonna stick to them and that's why I've decided to do something I've never done before it's such a shame [Music] you [Music]

Channel: Kitchen Nightmares - Full Episodes

Views: 11,589,279

Rating: 4.9095135 out of 5

Keywords: FilmRise, Kitchen Nightmares, Gordon Ramsay, Full Episodes, Free TV, Free Television, Free, Cooking, Food, Restaurants, Dining, Unscripted

Id: W5O7TRTpesM

Length: 43min 39sec (2619 seconds)

Published: Wed Apr 24 2019

Reddit Comments

[u/The_TakenUsername]

Yoooooo i remember this. These guys r literally nuts.

[u/Exotic-Potato-3948]

definitely one to watch!!!