. HARRY: OK. BARBARA: Fine, you
don't need to touch it. She does whatever
the [bleep] she wants. I am not avoiding. You're such a douche bag. Oh, excuse me. Your tone of voice is letting me
know that I belong in a nursing home. This house is
completely destroyed. HARRY: Oh, Mom, Mom,
Mom, watch your step. Yeah, it's rotted. You have got to register
what you're doing. There's not a whole lot
of stuff to hang on to. Richard's crisis
is at boiling point. RICHARD: Anything that I can
return is going to be returned. Then why didn't you
in the last eight months when you've been doing nothing? It's not about this stuff. It's not about this stuff. [music playing] I'm just getting pissed off. Why are you
getting pissed off? Because she's not
dealing with everything. SCOTT HANNON: What do you
see her doing in there? REBECCA: She's just
pulling everything out. She's not coping with it. She's not having to justify why
the hell she's doing [bleep].. She's just getting to do
whatever the [bleep] she wants. And that's what she's
been doing all along. And that's what's got us here. I need you to change. I need this house
not to be like this. I don't need to worry about you
falling through the damn floor, and [bleep] piling
up on top of you. And you dying. And none of us knowing because
we won't come to the house. I'm Barbara. And I'm totally disorganized. I have almost 1,000 books. I have clothes. I have shoes. I've got lots of dishes,
lots of cans of vegetables, and lots of cans of fruit,
and lots of cans of beans. I'm Rebecca. And Barbara is my mother. My mom, she spends a lot of
money at the thrift stores. But when that money is gone,
and she doesn't have money at that point, she
goes to the garbage, and she collects
stuff out of garbage. BARBARA: It's incredible how
easy it is to accumulate stuff. She doesn't see that there's
anything wrong with what she's doing. And that's, I think, the hardest
part for us, because we know that there's something wrong. I'm Jerry. And Barbara is my older sister. I just can't believe the
conditions that she lives in. I would feel like I'm
in Abu Ghraib prison if I was in
conditions like that. BARBARA: I've closed myself
off from the real world. I really have. I've been living in my
own little, funny world. She can't take a
shower in her home. She can't sleep in her own bed. She can't cook in
her own kitchen. If I don't accept
help, right now, Jerry said the authorities will
come, and I may be put away. And I don't want that to happen. It is just a crying shame
that it would actually have to come to that. But we're afraid for her
own safety and well-being. I'm Harry. And Barb's my mom. It's a really hard
thing to deal with. But I can't see her living
in that environment anymore. It just-- it-- it kills me. I don't want my mother to have
to go through anymore pain. I mean, she's already
suffered enough. And I don't-- I don't
want to see that anymore. 17 years ago, I lost two
sons, two precious sons that were 17 years old. JERRY: Barbara's oldest son,
David, had committed suicide. His girlfriend
broke up with him. And he was extremely depressed. And then Sammy passed away
of Hodgkin's lymphoma. I lost two in a half a
year, two in a half a year. I just-- I was lost. I was just devastated. My mom started accumulating
things so that she would never lose things again. HARRY: I think my mom was so
scared of being hurt again, that she just decided if she
made a little hole for herself, and kept everybody else away,
she wouldn't have to deal with anymore pain and loss. And she walled herself in. When we were cleaning up,
I would throw something away, and she would go
into the dumpster and start trying
to pull stuff out. HARRY: She got really mad,
and started to raise her voice and scream a lot. And it was hard for
me to deal with. REBECCA: There's a lot of
anger when you tell my mom, this is a problem. You have to fix this. BARBARA: I've been
a very angry person. I've been a very
frightened person. I'm tired of the hurt
that I feel within me. I can't believe
that this is happening to someone in my family. You know, how did
life get so difficult? I'm Richard. And I like pretty things. I have hundreds of
lamps, 100 sheets sets. I have laptop bags, canvas bags,
leather bags, jewelry, pottery, silver settings, nice,
high quality clothing. I do have so much
stuff that there are no paths left in my house. I'm Andrew. And I'm Richard's brother. Richard has always close
himself away from the family. He would never allow
any of us in his house. We have been working with him
for years to try to help him. And he just would never
receive help from us. His house has been
condemned right now. It happened over a year ago. He lives in a homeless shelter. I do have my own room, but
it is just a small 6 by 8 room with only a
single bed in it. I did bring a lot of
things from my house to make it comfortable. I'm Therese. And Richard is my brother. At the shelter, he is started
to bring tons and tons of stuff into his room. They have weekly inspections. And he could stay there as long
as he passes these inspections. These are people that
are trying to help him. And you have to follow rules. If you can believe such
a thing would happen, I have been evicted from
the shelter, not for drugs or alcohol or fighting, but
because I have brought things in to make my room nice. ANDREW: None of us ever
thought that he would come this far down, evicted from
a homeless shelter. If his house is
not cleaned out, I have no idea where
he is going to stay. I don't know what we're
going to do with him. I think that my family
are all so ashamed of me because I am different
from all of them. I've always been considered
the outcast by my family. We've never
treated him that way. We've never treated
him as an outcast. I'm Luanne. And Richard's my brother. I feel bad if
that's how he feels. If all these years that
I've tried to help him, then I've spent so much energy. I might as well get
up and hit my head against that wall over there. I'm pretty frustrated
at this point. I never wanted to let
anyone know about me, or how I was living. I thought that I could
make myself happy if I had nice things around me. I've worked in selling men's
clothing almost 40 years. The store went out
of business in 2008. ANDREW: When the men's clothing
store closed, and he was completely out of work,
that's when, I believe, he went overboard. RICHARD: I felt old. I felt ugly. I didn't think that I was ever
going to be employable again. I was diagnosed with
severe depression. I stopped paying all my bills. THERESE: If you don't have
money to pay your bills, you shouldn't be
out shopping either. We don't know what
to do for him. I just hope we can help him. I just really do. I know that I have
brought this all on myself. I don't know where
I will go from here. The shelter was the last step. Barbara. BARBARA: Oh, how
are you doing, sir? How are you doing? BARBARA: Hi. I'm Dr. Hannon. Oh, I guess it's
nice to meet you. Nice to meet you too. I'm Dr. Scott Hannon. And I specialize in
cognitive behavioral therapy for compulsive hoarding. I'm sorry this is such a mess. I kind of need some
help, as you can see. It's gotten totally
out of control. Yeah, this has
gotten out of control. Do you see the problem here? Yes. What do you see
as the problem? Total insanity. It's difficult to
tell what's going on with Barbara at this time. There may be elements
of attentional problems that Barbara has. It also just may be the
fact that she is overwhelmed by the materials in her home. When did this start for you? And how did this get
this out of control? After I lost my sons. David died January 9,
and Sam died June 26. Oh, my goodness. BARBARA: The same
year, same year. How long ago was that? 17, 18 years ago. SCOTT HANNON: Barbara
talks about the death of her sons as a place
where her hoarding started. The hoarding is a way that she
avoids emotional connections to others. That was the
beginning of the end. It must been
devastating for you. Oh, yeah. SCOTT HANNON: She can
keep people at a distance. She doesn't have to
face any other trauma. This is where I sleep. SCOTT HANNON: As you look
around Barbara's bedroom, this is not usable
as a bedroom anymore. You have to crawl into it. And you can see
some pillows there of where the bed might be. But you can't even see a bed. If a fire starts in here,
you're not getting out. The air quality in here--
- Is bad. SCOTT HANNON: --this is bad.
- It's terrible. Barbara says the right things. So on one level, she
gives me the sense that she has some insight
that she has a problem. So we see-- we know
you can't be in here. BARBARA: No. SCOTT HANNON: This
is not safe for you. BARBARA: No. On other levels though,
she makes it clear that she doesn't have full
insight into what's going on here. I see a lot of food around here. I know, because
I was ignoring it. I do too. I'm just-- I'm real good at-- at ignoring things. Yeah. How much of this food do
you think has expired? A lotta. Last year, I went through it. So-- so I'd say about
half of it maybe. How much do you
think we can get rid of when we start cleaning? Oh, probably all of it. You sound as you feel
very strong that you're ready to do this. But you're also
saying those things that make me feel
like this is going to be a huge challenge for you. This is going to be
very emotional for you. Well, I don't know if
it's going to be emotional. I think it's been
a long time coming. Yeah. I think it's going
to be a relief. SCOTT HANNON: Right now
Barbara is very on board with this process. She wants to get the
home cleaned out. When you talk to her, she's
ready to let go of stuff. She doesn't really acknowledge
that this is going to be difficult to get rid of things. She'll talk about
the shame she has over the materials in her home. But she doesn't really focus
on that this may produce a lot of anxiety to let go of things. What we have to do is, one,
get the stuff out and get the home cleaned up. We've also got to work on
how you learn how to deal with these things,
learning how to organize, learning how to deal with
this stuff emotionally. So rather than going out there
and trying to help other people with all their stuff, you've
got to focus on yourself. So I just don't want her to
emotionally detach herself during the process. You like to put up a good
front that everything is fine, and you're in control
of everything. But inside,
nothing's in control. It's out of control. RICHARD: I feel panicked,
depressed, abandoned, overcome with fear. I've run out of options. Hi. Hello, I'm Dr. Green. Nice to meet you, Richard. Nice to meet you. Come on in. Careful. I'm Dr. Melva Green, a
board certified psychiatrist, specializing in obsessive
compulsive disorders and hoarding behavior. There's not a whole lot
of stuff to hang on to. When you look around
Richard's house, it's hoarded with
lots of new things. There's really nice
things, in fact. I have a beautiful mahogany
dining room table and chairs. But I have never,
ever entertained here. So your family's
never been in here? No, my family has
never been here. None of my friends
have ever been here. Rich is clearly hoarding lots
of things for entertaining, but he's not able to invite
people into his personal space. That's both his physical,
personal space, as well as his emotional, personal space. I've lived in my
house since 1983. This is a long time-- Yeah. --of a lot of stuff. Yeah. I know this has been a
mechanism for me to cut myself off from my family. I don't want them to
be a part of this. They don't need to be. It's time for him to take this
as an opportunity to be honest, for him to really be able
to say what's been going on in his world emotionally. His family doesn't have a clue. You got here,
doing this alone. Yeah. You know, you got
here isolating yourself. The people that love you
have to be a part of this. Getting Rich to get his family
involved, was a bit of a push. He's really wanted to
keep this hush hush. It's not something
he wants to do. But it's vital to
the healing process. Well, maybe we can use this
instead of as an excuse, as an opportunity to let people
in to see how difficult this has been for you, opening
the lines of communication so that you can have the
life that you deserve. Richard's crisis is
at boiling point. His home has been condemned. If we can't help him to really
get in touch with everything that's going on, and
help him get clear, and get this clutter
out of his life, not only the physical clutter,
but this emotional clutter, he's going to be homeless. It's definitely
like my last prayer to get her to
clean the house up. I wished for it so long. And I've never seen
any possibility of it being reality. And now I hope she
allows us to do this. Morning, everybody. ALL: Morning. My name is Matt Paxton. I'm an extreme
cleaning specialist. Who is tired of this mess? Raise your hand. Are you tired of this mess? Your hand should be raised too. I know you are. The reality is that if we
don't get this house cleaned, the family is going to
call the authorities. They are done. They have done all
that they can do. And they are emotionally
and physically fed up. I want you to be able
to take care of herself. And I want you to
be able to be happy. And I want the
house to be clean. And I want you to keep it clean,
and quit collecting things. Barbara, like most
hoarders, is a pro. I mean, she is awesome
at acquiring things that have no value, filling
whatever place she lives in, and then avoiding
the actual problem. It's easier to be the
crazy lady than it is to be the person that has to clean. Be responsible, yes. Yeah, so perfect. You need to be present
and responsible. Are you guys ready to roll?
ALL: Yeah. - Yes, we are.
- OK, let's do this. Grab me one piece
of trash out here. All right, start doing it. - Yes, good.
- All right. Yeah, number one, I love it. Nice job. Hey, do you want to keep this?
Do you think it's useful-- - No.
- Do you want to donate? OK, gone, OK. How about this suitcase? Throw it away. REBECCA: What about this? BARBARA: Throw it away. OK, so everything
in here is trash. And it's not just throw it
away, get it out of sight. You're throwing it away because
it's actually destroyed. That's right, yes. REBECCA: My mom's not
processing her feelings at all. She usually gets
angry when anybody tries to clean up her house. And it just doesn't seem
like she's reacting. She's way too calm. I've been ignoring reality. Barbara, what's brought
you back to reality? My family.
SCOTT HANNON: Your family? And it's over kill. How are you able to
listen to them now? Because they've been saying
this for quite some time. No, I-- believe me, I've
been ready to do this. SCOTT HANNON:
Talking to Barbara, she gets this on an
intellectual level. She knows that she's
got to move on. She knows that she
can't live this way. It's a long time coming. They're-- they're not important. This stuff is not
that important. My concern for
Barbara, though, is I'm not sure she's
quite getting it on an emotional level. Sometimes [humming]. Let's talk about
what's going on in here. She's avoiding. SCOTT HANNON: Yeah. I am not avoiding. You are such a douche bag. Oh, excuse me. Do you know what I learned
in Japan and Korea? I'm just taking a break. I need to walk away. You know, I'm just
getting pissed off. Why are you
getting pissed off? Because she's not
dealing with everything. SCOTT HANNON: What do you
see her doing in there? She's just pulling
everything out. She's not coping with it. She's not having to justify why
the hell she's doing [bleep].. When in doubt, throw it out. She's just getting to do
whatever the [bleep] she wants. And that's what she's
been doing all along. And that's what's got us here. Throw away. Put it in the garbage. Throw it. She does whatever
the [bleep] she wants. You need to go give
your daughter a hug. She's really upset right now. Are you kidding? HARRY: No, I'm not kidding. Rebecca, what's happening? You're not-- you're
making decisions. BARBARA: Yes, I am. REBECCA: But you're not thinking
about what you're doing. Yes, I am. She's got real concerns
about what's going to happen when we leave here. I-- I-- you're
doing it spontaneous. And I know you. And you're not thinking. You're not slowing down and
going, OK, why am I doing this? And all that's going
to happen is the house is going to be clean. But how long is it going
to stay clean, mom? I need you to change. I need this house
not to be like this. I don't need to worry about you
falling through the damn floor, and [bleep] piling
up on top of you. And you dying. And none of this knowing because
we won't come to the house. SCOTT HANNON: It's good for
Barbara to see Rebecca crying. This is not an easy process. They've got to learn how
to stick with each other, even when they're upset. You have got to register
what you're doing. Do you feel like
she's registering it? No, not right now. You're just doing. OK. REBECCA: I don't want you
dealing with it later. Look at me. Open your eyes. I want it to register. I want you to deal
with it now, OK? That's right, mm-hmm. OK, babes. Let's go to work. MELVA GREEN: Richard's
hoarding is very deep. I don't know that I've
ever seen someone who is so aware that
they have a problem, but is unable to do
anything about it. Good morning, everyone. It's so happy to
have you all here. I'm so happy to see family
members here to support Rich. I'm Standolyn Robertson. And I'm a certified
professional organizer. So we're here for you today
because if we don't get this cleaned up, you're out. You're out on the street. And you have nowhere else to go. Is that correct? I am considered homeless. The house is condemned. OK. The challenge for this job will
be to be able to get in there, clear the place out, make
sure that he's able to get his basic utilities
turned back on, to keep him focused on
what the big goal is. The morning plan is
to clear the basement. No questions asked,
you want it all out? Yes. Is everyone ready? Good, let's go. Let's get this done. So this is a keep? That's a keep. How many fans do you have?
- A lot. But they all do work. I think you
should donate them. Goodwill. No, the shirts stay. I want the stainless
steel racks though. OK, how many? One? All of them. I want all the clocks and lamps. He wants all of
the clocks and lamps? You can't. THERESE: Rich, you can't. These clocks are wrecked. They're not wrecked. They are wrecked.
Look at them. They can't even-- they don't
even stand up straight. They're wrecked. They're junk. I have to wait. These are really,
really expensive hats. Rich, there's a nest in here. I can't see new stuff go yet. I-- I-- I just can't. STANDOLYN ROBERTSON:
Some of the things that Rich is calling
new, are actually things that are soiled. They have urine on them. OK, take a look at the boxes. They're wet. They're dirty. STANDOLYN ROBERTSON:
Mice have gotten in. MELVA GREEN: Mice, droppings,
do you really want that? Uh, the new stuff in boxes,
I have to keep right now. I can't-- it's-- this is too hard. You know, we knew this
was going to be hard. Yeah. But it's our job to bring
you back into the now. Yeah. OK, the now. Just because it's in a box,
doesn't mean it's usable. I-- it's-- I can't let it go right now. It's covered with droppings. You haven't been
taking care of it. Tell me what's going on. I am just starting
to panic here. Rich, Rich, Rich. Rich is clearly overwhelmed. I expected this. He can't think. He's feeling physically anxious. Whenever you attempt
to engage him in any sort of emotional
matters, he shuts down. It's that simple, things that
are new, that I have not used, I want. That's practically
your entire house then. Because almost
everything in that house has got price tags on it. I am getting panicky. And that stays. That stays? RICHARD: Yeah. Even though it's
really falling apart? RICHARD: It's not falling apart. This is my stuff. I decide. My suspicion is
Rich has identified with a lot of these things. So our throwing it away,
he's feeling thrown away. So it's broken now. It's-- it stays! ANDREW: All right, Richard. Don't you get going with me. MELVA GREEN: Richard seems
to have forgotten that he's going to be homeless if we don't
get this house cleared out. Oh, God. I want to look through this. And I'll probably
throw it all away. But I really would like to look. So look through it
now, since we're going-- I can't do it that fast! I'm not a fast reader. Mom, please, don't
dig through it no more. Look how nasty it
is and dirty it is. Mom. What is that? They're buttons. Buttons? Well, I need my buttons. You're [inaudible]. I'm pulling it out. And I'm setting--
- No, you're not. He says he's
setting it down here. You know I don't need that
piece of trash on the top. No, listen, Mom. Will you listen to
me for a minute? Just putting it
down for a little bit. You obviously didn't
hear what I just told you. I said I'm going to pull it
out, and set it back here. So you and Rebecca
can pick through it. I don't want to bend. You don't want to-- well,
here, I'll put it over here. I wanted to clean that off. We will. I want to do it right now. REBECCA: I think my mom
has to have her emotions, or she's not going to fully get
as much as she can out of this. Can we pull the garbage can-- I feel like I'm
being ambushed. All right. We'll pull the
garbage can over. - I'm going to back off, Mom.
- I'm wiping everything. - I'm going to back off.
- I want to do it. OK. Fine, you don't
need to touch it. HARRY: OK. BARBARA: Just shut up. REBECCA: She has to
realize what's going on. And she has to feel it, or
she's not going to change. You're getting overwhelmed? Tell her Harry to stop.
Tell us to slow down. I'm not overwhelmed. I'm disgusted. OK, what are you
disgusted with? Tell me about it.
BARBARA: Because I-- Well, don't you
want to clean it up so you don't have to
be disgusted anymore? Yeah, but your
tone of voice is letting me know that I
belong in a nursing home. No, but that's what I'm
fighting against, Mom. I don't want to put
you in a nursing home. I asked for help. And nobody had time--
- Let's stop. - --because you were too busy.
- We kept trying. Stop. And very time we
would come down-- Barbara. REBECCA: --and actually
doing it, you'd fight it. We have tried to help. And you know we've
tried to help. You fight us. Whenever we start to help
you, this is what happens. You fight us and you walk away.
- I'm ungrateful. I wasn't-- no-- HARRY: No, you're
not ungrateful. Quite beating yourself down. I wasn't throwing
this away, Mom. I was donating-- Barbara needs to see that
her family can support her, and push her at the same time. Because that's when
she'll keep herself in getting back to this place. Barbara, come back over here. You're walking away.
- Please come here. SCOTT HANNON: You're avoiding. They want to work
on this with you because they are proud
of what you're doing. But they want to keep going. Because they want you to have
a home that you can live in. - I don't think that's possible.
- Wait, wait, come back here. You're avoiding. Everything is getting
too much for me right now. I'm not throwing anything away
you've said not to throw away. I'm pushing here. You tell at me. And I don't like it. I'm saying whisper. MELVA GREEN: You
made a commitment-- RICHARD: Yeah. --that you would
let us help you. Yeah. You came up with the basement. You said-- The basement first. The basement, you
guys knock it out. I know my situation. What happened? I've never had any
other human in my house. This is really-- it's not an
invasion because I invited it. But I do feel invaded. And it's making me jumpy. I'm getting really jumpy. MELVA GREEN: Rich has
mastered not letting anyone into his feelings. He's mastered shutting down. These are the feelings--
- Yeah. MELVA GREEN: --that you've
been trying to avoid. I know. He has not really come
to terms with his identity overall, and has
overly identified with a lot of this stuff. What was the decision
on these two things? RICHARD: I can return that. THERESE: No, they won't
if it's closed out stuff, and they can't put it back
on the shelf and sell it. ANDREW: They can't out
it back on the shelf. They won't. Believe me, all of the
customer service people love me. They love me. Well, it doesn't look like
you've been taking anything back. I think way deep down he
understands the goal here. Until he lets us make more of
the small decisions for him, it's frustrating. It can be returned. THERESE: It's torn. They won't Take it back, Rich. RICHARD: Yes, they will. They go back. Anything that I can return
is going to be returned. Then why didn't you
in the last eight months when you've been doing nothing? Answer that for us. MELVA GREEN: I'm really
impressed with Rich's siblings. They're showing
him how they feel. They're expressing themselves. It's even difficult for
Rich to handle all of it. He's had in his mind that
they're ashamed of him, they don't care about him. And that's not true. I want you to stop
blocking us out. I want you to stop
blocking us out. You are. We're asking you questions,
and you're turning away. I can't think. I can't think right now. It's because you
won't let yourself go. Let yourself go. Will you please trust us? Yeah, yeah. You're not trusting us. I need you to open up to us. You keep telling everybody
that we don't listen to you. We don't relate to you. You need to start telling
us what is going on. Because it's not
about this stuff. It's not about this stuff. You have to help us get out
of this cocoon that you've-- Yeah. --built around yourself. Yeah, yeah, yeah. It's not a cocoon anymore. No. It's-- it's total
walls and barriers. Yeah. So we're going to free you,
and help you emerge from that-- OK. --so can be our brother again. RICHARD: All right. All of these lamps
are sell-able. All of these lamps and
clocks are sell-able. Sell-able. These are all the same, sets and
sets of the same one because-- STANDOLYN ROBERTSON:
Why because? Because I can't
control myself. This can go. Having Rich upstairs
was an experience for him. He was forced to touch things. The bag can go. He was forced to deal with it. I asked him to make decisions. And by doing that,
we were forcing him to deal with the emotions. This can go. Excellent, Rich. This is good. We're going to get to the
bottom of this in no time. Oh, my dog. Oh. That's Angus. You can save that. OK, all right. We're going to save it. It's OK. Moving on. We're moving on. MELVA GREEN: Therese. Yes? MELVA GREEN: I think it's a
good idea to let him let it out. OK. Because this is how
he got into this mess, not being expressive. I think Rich has been
holding these tears that he's cried today for a very,
very, very long time. I think he stuffed them down. These tears are about
the last 20, 30, 40, 50 years of his life. I don't know what brought
you to start doing this. It was all
hiding, just hiding. I think it was hiding too. RICHARD: Yeah. MELVA GREEN: Hiding what? Things that I felt, I
kept in here, I kept inside, I kept to myself. I would never express feelings. MELVA GREEN: What's so very
important is for you to start telling the truth. I did just come out to
my brother and sister. And I didn't think I
would be able to do that. ANDREW: Richard is
actually talking to us now. He's letting us
into his life now. I think it's great that Rich
has used this as an opportunity to be honest. I ended up exposing myself way
more than I ever thought that I would be capable of doing. MELVA GREEN: Rich has to
really see that he's worthy, that he can be well, that he
can have the life that he has imagined, so he
doesn't get right back into the same patterns
of hoarding behavior. ANDREW: Richard is as
part of the family. And we'll make sure he
stays part of our family. And we're there for him. That's what we do. We're family. And we're going to help
him as best we can. RICHARD: I consider
this whole event as a life-giving rejuvenation. And I'm going to try to rise out
of the flames like a Phoenix. Listen to what they have
to say because then you can get back to work with them.
- I can't I can't. You need to. I think that you let an
idiot be an idiot too long. - You're not an idiot.
- Mom, you need to calm down. And you've never
been an idiot. Please calm down. The only person who has ever
called you an idiot, is you. HARRY: That's all you
do is put yourself down. And you wonder why
you feel so bad. I feel dead. OK, well, we're trying
to bring you back to life. Barbara's dealing
with the emotions. She's talking to her family. She's even getting
upset with her family. The more she stays with
it and listens to them, the better they're going
to be able to work together in the future. HARRY: All right,
let's go back in there. And we'll go slower.
I promise, all right? Please, please. That's disgustingly dirty. And it's missing eyes. REBECCA: You have to let her
make the decision, Harry. Nice, shot.
Good job. That was a good decision. Is there any way you'll
let me trash those books, since they're all
covered in rat feces? You can't donate them. I know. What do you think? It's time, goodbye.
MATT PAXTON: Whoa, really? Wait, time out.
Really? I want my family. I don't need these damn books. REBECCA: OK, good job. SCOTT HANNON: She's
letting me toss all these-- That's awesome. She's letting me toss
all these books right here, this whole rack. That's awesome. Good job, Mom. Look at this clothing, Mom. Look at this. It's all ripped up. No, that's rat infested. That's the garbage. This should be donated. REBECCA: Do you
want to donate this? Trashing it. Good job. Yay! Woo-hoo. That was awesome. MATT PAXTON: We're seeing a lot
of improvement from everybody. This family is learning
that they can have a fight, and actually still
love each other. And everything's OK. I do this every week. And I rarely have a family
that works this well together. [moan] I don't feel sorry for you. Now was that serious? I don't hear that very often. You're communicating, period. I just appreciate that
you're communicating, OK? This is a great example of a
family coming together, putting their problems to the side,
and working as a real family. We took a lot of trash out
there, almost eight trucks, about 10 tons. Believe it or not, removing
all the stuff actually made the house more dangerous. Whoa, Mom, Mom,
Mom, watch your step. Oh god, Mom, watch your step. Yeah, it's rotted. It's good and rotted. It's starting to look now--
since we're getting down to the floors and stuff,
it's starting to look like the trailer's in a lot worse
shape than I originally thought it was. The floor joints
are still good. But all the flooring is gone. This house is
completely destroyed. HARRY: We might end up
having to just replace the trailer itself. But before we do
that, I want to be able to know that my mom knows
where she made her mistakes, and she'll be more cautious
about getting the house cluttered like this again. This is a family that has
realized hoarding is not a one person deal. And now the family is
committed to working together in solving this problem. HARRY: And I think if I can
get her out of the house, and spend more time with her,
and show her that we are there, that we love her regardless,
that maybe she'll keep the house clean. Mom, come on. SCOTT HANNON: Barbara's got
a family to work with her. She's also going to need
other professional support to keep her moving forward. She's always dealt with
emotions by avoiding them. She's gotta learn
a whole new way. And that's going to take time. BARBARA: I feel like
I made a big change. It's been a long
time in the making. I didn't want to deal with
the reality, the real hurt. And this has helped me face it. I'm not alone anymore. I have my family. I've got a better future
to look forward to. And it's a good feeling.
