cause of the smell ? Mold and dust. MATT: No. No? MATT: It's the feces and urine. My mom died of cancer
in this [bleep] hellhole, and no one cared till now. You've got fecal
matter in your food. I'm drinking the milk. I'm eating the salad. What difference does it make? We are at the beginning
of the end times. How do you dispute God? I have stuff for
the left behinders. My god, I'm stuck. They will be
tormented day and night. Do not talk to me like that. I'm going to have to repent. [theme music] My name is Shanna. And I'm on disability. I can definitely handle dirt. I don't have a
problem with that. My name is Will, and
Shanna is my sister-in-law. When I walked in for the first
time, it was like a shock. Every nook, every cranny was
just filled with disgust. It was a horror show. There was an anonymous neighbor
who looked over the fence and saw the outside, and
wanted it cleaned up, and turned her in. I'm Shawn, And
Shanna is my sister. I don't think anything
would honestly change if it wasn't for the city
posting the thing on the door. I'm Nola, Shanna's sister. The citation was
addressed to Shanna, but she gave it to
me to deal with. I do not know how to deal with
a situation of this magnitude. Shanna's been living
dirty for a long time, but the hoarding really
kicked in when she moved in with my mom. It was like two
hoarders in a pod. It was already very cluttered. There was two people
hoarding instead of one. That's when the house started
becoming the disaster it is today. The main problem was, she
did away with garbage service. And the only problem with
that is, what are you going to do with the garbage? I've offered to bring over
a U-Haul and do dump runs, but she said she wanted to
go through everything first. Put that over there. And when I say everything,
I mean every bag of garbage. It ended up being a fight. She didn't know letting me help. I think that house very well
contributed to my mom's death. Maybe she'd be alive today
if she hadn't been living in that environment. Shanna didn't react too good
when my mom died, because her and my mom were close. You know, losing somebody
takes a lot out of a person. I think it's hard
because we lived together, and our lives were
entwined with one another. I don't know. I just miss that. Shanna has been abandoned and
isolated due to Mom's death. Shanna says she's OK. I think it's affected her a lot. The conditions are bad. Feces everywhere, garbage
everywhere, smells horrible. I think smelling a corpse would
be easier than smelling that. My mother's old bedroom is
used specifically for storage. There are some bags of
plastic bottles in there. My mother used to
put poop in a jug. Actually, by the time
you put it in there, it's actually a dirty
water jug, is what that is. So that's what all those
dirty water jugs are about. I want to say that the reason
that Shanna didn't get rid of all those bottles
is because she's lazy. I hope it's not
sentimental to her. This house has a septic issue. It's supposed to be drained
once every four years, and there's still some
space in the toilet, but I don't want it to overflow. So I've been using a bucket. I think the house will kill
Shanna if she doesn't get out of there. I'm so worried
about her health. When the bucket is
full of pee and poop, it's really hard to lift it. So I just put it in
a smaller bucket. And I take it
outside and empty it. I feel sickened by all this. I'm generally an
optimistic person, but I just can't
see the finish line. No, no, no. Don't leak it. Shannon is not all
right in that house. I throw it on the grass. Right out here, right
out here in the front. She stays there much
longer, she could die. "When a thousand
years are over, Satan will be released
from his prison and will go out to
deceive the nations. Fire came down from
heaven and devoured them, but the devil who deceived
them was thrown into the lake of burning sulfur." My name is Lynda. And I believe that we are at the
beginning of the end times now. When the Lord comes
back, the people that are written in the
lamb's book of life, they will be raised to be with
the Lord, and that, I believe, is the Rapture. I have stuff here that could
be used for people who do not make the Rapture. For the left behinders. I'm Carole, and
I'm Lynda's sister. I've only ever seen
her house once, and I couldn't quite take it. My sister had all this
junk all around everywhere, up to the windows. I don't know how Lynda
could live that way. Why would she want to? "They marched across
the breadth of the earth and surrounded the
camp of God's people." My name's Troy,
and Lynda's my mom. She has blankets, candles. She probably has
some food set aside. Do I share my mom's belief about
the end times and the Rapture? I categorize these types of
people as gloom and doom. Oh, I would have to say no,
I don't think I'm a doomsdayer. Because I don't plan to
be here to be in that. "They will be tormented day
and night for ever and ever." But I do worry
about my children. If I go and my
family stays here, they could use
everything in this house. There's really nothing that
I could think of that I would want, but quite honestly
I don't know what all she has in that house. I am Annie, and I'm
Lynda's step granddaughter. There is another trailer in
another park so full you can't even get the door open. Lynda was living in her
trailer up to a few years ago, and then it got so full that
she just abandoned it and walked away. Began again in a new house. Seems like each time that
we try to deal with this, the situation is a
little bit worse. She's got a little
bigger rental, or a little bigger
storage shed, and I gets just kind of like an avalanche. It starts kind of small
but just gets bigger. I see a fire hazard. I see a health risk. I see a situation that shortens
my mother's life every day that she's there. My landlord told me that
if I didn't clean it up to her specifications,
she would evict me. I can clean up the place, but
I can't do anything about how she thinks about things. "In number they are like
the sands of the seashore." I don't happen to share
Lynda's beliefs that we're in the end times. "Heaven and devoured them, and
the devil who deceived them." If she gets evicted,
where is she going to go? That's a good question. I don't know. My neighbors could
view it as being odd that I dump the bucket
out in the front yard. No neighbors have said anything
to me about it either, though. I don't know. I don't know what
I'm going to do. If I was thrown out,
I'd have no place to go. I'd be homeless. I think this is OK. [knocking on door] Hey, I'm Matt. Can I come in? You can come in. All right, I'm Matt Paxton. I'm an extreme
cleaning specialist. So, man, hold on a second. Let me take this in. This house is disgusting. It's hands down the
worst smelling house I've ever smelled in my life. This is your-- This small blue bucket my
mother used before she died. Is that poop all
over the bucket? Yeah, it's poop. MATT: So do you wash your hands? Like, you're going to
go eat soup in a minute. Are you going to wash
your hands before that, or you just don't
even worry about it? No, actually I doubt. This is a bigger-- but see,
this is bigger buckets. I had-- I had smaller buckets. MATT: Holy cow. I'm speechless. Absolutely speechless. This is her bucket, man. I guess I'm one decision
away from pooping in a bucket right now. I actually need to go to the
bathroom, and I can't do it. Everywhere you look,
there's just stuff. Cats just come up on you. Holy [bleep]. She really loves her buckets. Here's the bucket that she
poops in when she can't make it inside. There's another bucket. It sure smells like poop. It smells awful. I'm going to go into the
home and actually hang out with Shanna and just check
out the rest of the rooms. SHANNA: OK, this is
going to take 20 minutes. MATT: For your food? Yeah, because I'm doing
it in the toaster oven. I use paper bowls
because I'm lazy. MATT: I smell smoke right now.
SHANNA: Oh, no. It does burn it a little bit
when I put it in the a toaster oven. [bleep] OK, now, this is not the worst
hoard you've ever cleared out. MATT: Sanitarily, this is
a really dangerous house. She's eating two feet from
all the poop and urine. Do you think I meet the
definition of a hoarder? MATT: Hell, yes. I don't think you see this
house the same that I see it. The poop, man. You've got a ton of
poop in this house. If you asked me would I know
how to fix the toilet, no, I don't.
I'm not a plumber. MATT: No, but people would
say, do you know how to pick up the phone and call a plumber,
is what they would ask. The more time I'm
spending with her, I'm realizing she may
not be able to make a lot of good decisions. What is the main
cause of the smell? A musty, musty odor, having
to do with mold and dust. MATT: No. No? MATT: It's the feces and
urine that's in the house. SHANNA: And my sister was
saying some about a musty odor. MATT: A musty odor
of feces and urine. OK, so it's still musty. MATT: Yeah, but it's
from feces and urine. Not because the mold and the
dust is getting on everything? MATT: Dust is nothing compared
to all the feces and urine. Is that it? Is that brand new
information to you, to think that the feces
and urine has something to do with the smell? I guess so,
because I thought it was due to the mold and dust! This is a very
weird situation. She just doesn't live in
the same world that we do. SHANNA: You were saying
that's a big thing. MATT: It's a huge thing. A huge? OK, yeah, huge. You have to tell me
this, because I-- I--
MATT: You don't know. Yeah, I mean, some
people would argue, how do you not know that
feces in the house is bad? But wait. I don't smell it
anymore, though. MATT: Yeah, but you see it.
You know that it's there. I see it. I know it's there,
but I don't smell. I don't smell it like
somebody like you. MATT: I smelled it when
I got out of the car. I could smell it. SHANNA: Just from down below? MATT: Well, I think you just
dumped a bucket out front. SHANNA: Oh, yeah.
No, you're right. I did dump the bucket. That's right. You would smell that. Oh, wow. I must've not known
this was real serious. I learned a lesson about fecal
matter today, if nothing else. It's an extremely
dangerous house. The feces, the mold,
and bloody tampons just laying on the floor. This is an extremely
unfortunate situation. She's completely unaware. It's difficult for me to
know that my mother lives in this type of an environment. I mean, this is definitely
life threatening. [knocking on door] Hi. Well, hello. I'm Dr. Green. Nice to meet you. I'm Dr. Melva Green, a
board certified psychiatrist specializing in anxiety
disorders and hoarding behaviors. Now, I understand that you've
been holding onto some stuff for end of times. Is that the case? Well, the end times, when you
can't buy or sell the things that you need, it's going
to be hard to get food, that kind of thing. OK. Lynda believes that
she's going to be taken up. She's going to ascend
with the Messiah, and it's the others that
are going to be left here. This stuff isn't
for me to be prepared. This is for other people. This is a unique
hoard in the sense that this is integral
to her belief system. So when someone's excuse
for having something is "God would want me to have
this", how do you dispute God? Really? I need to talk with you
about the other trailer, because I understand you
have another trailer. I looked in there
the other day. And that was the
first time in how long? In three years. Three years.
OK. There are a few things
I want in there, though. My name's Corey Chalmers. I'm an extreme cleaner
specializing in biohazard and hoarding. Oh my god. Take me throughout the
rest of your place here. Well, you have
to watch your step. I will. OK. As you can see, it's
really dark in here. So let me switch
this on night vision. There you go. God, this is freaky. Oh my god. I'm stuck. I can't even get through this. You've got to be kidding me. Is this stuff here
preparation for what you've learned in your faith? - Some of it.
- OK. Some of it is. Give me a percentage. Well, what you're
looking at today-- Yeah, tell me when
I'm looking at today. Well, it's really hard
for me to do percentages. OK. It's kind of abstract,
and I kind of-- it's hard for me to tell you. It's just absolutely
eerie in here. I mean, there's signs of rodents
and the rodent droppings, and having everything
so chewed up. And if she is really saving this
stuff for anybody, she's high. I don't care what
religious beliefs you have, why you're saving
stuff, worth dying for? Can I ask you
another question? Yeah. Do you think the Lord
is pleased with this? What was it like
for you to be there? This is easily the
most disturbing house I've ever been in. I had smaller buckets. MATT: Holy cow. I smell smoke right now. SHANNA: Oh, no. It does burn a little bit when
I put it in the toaster oven. And I've seen a lot of stuff.
And this was-- For you to say that,
it's got to be bad. Yeah, it's
extremely disturbing. I'm Dr. Robin Zasio. I'm a licensed
clinical psychologist, and I specialize in OCD
and compulsive hoarding. Never have I had a
job where having you here is more crucial. OK. We've got junk guys
on half of the yard. We've got bio guys on the
other side of the yard. Walk around. Well, I mean, a
lot of this stuff has never even been opened. OK, I guess let it go. All right. It's a little bit
mangled here, but-- It's still perfectly good. I could still eat it. This has never been opened. It might be a
little bit moldy, because I don't have a freezer. No, I'm going to
pick the mold off. We're starting
to hit her anxiety. The hoarder in
her is coming out. Just some of that stuff I
just got from the food bank. Some of it is expired. Yes, most of it probably is. Shanna, the problem is, is
it's not good, usable food. Just because you
got it two weeks ago doesn't mean that it's good. Well, some of it's
never been opened. But the problem is,
it's all on the outside of the container. So when you pick it
up, you're handling it, and then you touch other things,
and then it cross-contaminates. We started with
a biohazard crew. I understand that. 99% of the time, the biohazard
crew comes on the final day when we've cleaned up, OK? This is the first time
in Hoarder history I've ever suited up. No matter how many times
we try to explain to her there are contaminants
in the air, there's
cross-contamination going on, the outside of the cans
are touching fecal matter, urine, black mold. It's not safe. She's not getting it. I'm not going to
bring in those salad blends in a container never
been open to waste it. There's fecal matter
all over this house. I would not eat a salad
that had poop on it. Well, I'm still hell bent. MATT: This is poop and urine. I mean, there's no words. This is the grossest thing ever. To properly dispose
of this, we actually have to pour it down into a
safe decontamination container. And we gotta empty
every one of these. Each one of these cans has about
100 gallons of urine and goop, and we've got all
of these to do. It's all contaminated. It's all got [bleep]
and piss on it. It all needs to
go in the garbage. SHANNA: But some
things can be saved, and that's what an extreme
cleaning specialist told me. Are you going to
argue with him, then? SHAWN: Yeah, I am. I'm gonna say nothing in this
house should be [bleep] saved. I sense that you're angry. Yup. Tell me what
you're angry about. My mom died of
cancer in this [bleep],, and no one cared till now. He felt like he had tried
to help Shanna for years. He was angry with Nola, feeling
like she hadn't done anything to help. And Nola could've
[bleep] said, "hey, the house is getting dirty. Let's do something about it." She's the one that helped me
get the garbage service started back up again. I did not see her come
over here once and say, "let's get a [bleep] crew
in here and clean it out. Mom's dying of cancer, and this
house is [bleep] horrible." - Mom didn't want us over here.
- But she didn't want it. She refused it. So what could you do about it? Your hands were tied. I didn't see anybody try. No one's done [bleep]. I'm the only person that's
offered to help clean this place before. SHANNA: Don't blame her. I love my mom,
but it's hard for me to understand why she wants
to hang onto these things. LYNDA: My son and
my relationship is not good at any point. We don't seem to be able
to discuss the weather without getting in some
kind of an argument. Do we butt heads? Constantly. I don't even want
him in my house. I don't trust him. Let me give this 100%
one time, while you have professionals here. Give it one more chance. This is an opportunity, Lynda. You think I don't
want to do it? Is that what you're saying. why you're saying this
is an opportunity? No, I think you want to do it. I think you're scared. I'm not really sure where
things fell apart with her son. I'm not sure if it's the hoard
or if it's something else, but there seems to be some
real damage between them. Regardless of
what you think, I am here to try to help you
accomplish this task, period. OK, we're going to clean. Give me a box. I'm not going to stand around
here and argue with him. Get a box.
That's fine. All right. I want these. We could throw this away. That's can be trashed. Did you throw these away? Do you know what these are? I've spent my last hour
and a half in that closet, trying to go through all
of the food that's no good. Lynda, I have been at this
with you for over 20 years. I have worked with
you from every angle that I can possibly think of. Nothing works with you. That's because you want to
forget all the other stuff you did, and you think you're not
at all I cannot communicate with my own mom because
she is so distrusting. She figures that I am there just
to do whatever the hell I want to do. And regardless of
what you think, that's what I'm going to do. That is completely false.
- That's what I think. That's what I think. Well, if that's
what you think, then I really shouldn't be here. Go with him. Excuse me, gentlemen. You're clearly
a family divided. That's fine. You don't fix it overnight. If we just clean the house and
we don't work on the family, this is a complete
waste of time. Shawn's frustrated. He wanted this help five years
ago, before his mother died. A lot of times in hoarding
situations, that anger comes out from one of
the family members. The toothbrushes, though, are
covered in something plastic. Oh, boy. I've never cleaned
a bathroom like this. About half the jugs are filled
with brown, dirty water. And the other half is filled
with yellow dirty water. This is just the weirdest,
scariest, nastiest bathroom I've ever been in. It literally smacks
you in the face. [groaning] Your mom was in hospice. Your last memory
of her was supposed to be in that nice,
peaceful setting. And now this is your
last memory of her now. I've never seen
anything so awful. Yeah. I almost puked
in my respirator. I had to get out of there. There's hundreds of
bottles of human waste, the different colors,
watching it slosh around. It started going
through the respirator. It was like-- that was too much. That is the worst thing
I have ever experienced. It's going to be hard, but
I'm going to give up some stuff. And I'm going to
go ahead and eat some of the contaminated food,
and then the party's over. Because I have to get it-- I can't understand that. Because when somebody
goes on intervention, they want to get
high one last time. The party ends for me tomorrow. How is eating
contaminated food a party? Why [bleep] does it matter? I've been eating
poop for 12 years. Excuse me, gentlemen. It's difficult to
try to deal with this. I have better things that
I could be doing today. He doesn't know
how to deal with you. - I told him he--
- He doesn't know-- --could start
calling me "Mom." That would help immensely.
- You know what? I'm going to tell you this,
and this is the truth. You really do have to
take a leap of faith. You really do have
to walk this walk that you say you're walking.
- I know. I'm being bad, and
I'm going to have-- It's not about being bad. No, I am not behaving
the way I should, and I'm going to have to
repent immensely for that. I wish you didn't think
that God had it in for you, because He doesn't. He doesn't have it in for me. But if I am doing this,
if I'm behaving like this, I'm not pleasing Him. Hello. Need help over here. We've only got so much time. You guys are only gonna
be here a couple of days, and then you're gonna leave
like you've done your job or taken care of the problem. And you haven't. You've turned two
little rooms, and you've talked to Lynda a little bit. The daughter-in-law's there,
and she is just going off on us. She has a big problem here
that you guys were gonna help with. Are you a professional in this? Have you ever done this before? Yeah, for 17 years. I go around the country
training people. - Do you?
- Yeah. OK. We clean out entire
houses all the time. How do you do it? It's up to the hoarder. We're trying to work with
Lynda through the process, so she doesn't go back to
this hoarding situation as soon as we're gone. If Debbie wants a
clean house, she should've come here and done
it herself before we arrived. You are so upset. I am angry at you guys. You don't want to
clean out the house. What's the deal? Excuse us just
a minute, Debbie. Relax. All right? Lynda is the problem. She's not allowing
stuff to be thrown away. Troy, have you seen this? Deb, do not talk
to me like that. I've been here all day. I have seen this. We're doing
everything that Lynda's letting us do at this point. And for her to show up
this late in the game and try to direct the show? Sorry, it's not going to happen. You want to get
high one last time. You're getting a high
out of thinking that you've got fecal matter in your food. It's my last-- it's
my last blaze of glory. I'm so dumbfounded by
that conversation we had. She's very well aware that she
could be ingesting fecal matter into her body and
getting pleasure from it? That is disturbing. Talk about this real quick. OK. This is what's left. So we're going to get rid
of this and your coffee mug. Go ahead and put it in there,
and we're done with it. OK, all right. OK, so look at me. This is the end of you
pooping in a bucket. Every time you're going
to to the bathroom, where are you going to go? In the toilet. Exactly. We're done. OK. No more. Even if we get
this home cleaned up, my greatest concern is what's
going to happen when we leave. You know, the past few days
have been really intense, very emotional, very difficult. All
the processing in the world is not helping her. What seems to have happened
is, is in living with mom, as mom's functioning
started to decline, as the house started to decline,
she rolled with the changes, and she didn't question it. This is unfortunately
the perfect storm. I've made a professional
opinion that she's not capable of living alone. Not because she is a
compulsive hoarder. It's because cognitively
she can't live alone. We've got to figure
out a plan B. I think we've
determined that this isn't going to work anymore. Nola has agreed
that you can stay at her house for a
short period of time until we can get some resources. And I'm going to turn it over
to your therapist to continue the process once I'm gone. SHANNA: I thought I'd be coming
back to live, and I won't be. I think we all have hunches. How bad is it? We have to strip
everything down to the studs. MATT: Everything down? Everything down. Nothing is salvageable. MATT: How much you
think it would cost? Moneywise, about $150,000. MATT: If we just bulldozed
it and built a new home? You could build this
home for about 145,000. A brand new home would be
less than trying to save this. You're going to be
staying with Nola. We've connected with the
county social services. We were able to get support
from her therapist, who is going to look into
transitional housing, and assured us that she
would not be homeless. You're an awesome lady. You need to be in a place
that's going to help you with your needs. Obviously, the house
is uninhabitable. The family is going to focus on
getting the house sold as-is, so they can maximize any
assets that they have, and that money will go
towards keeping Shanna in a proper home. Then this family can go back
to actually living with you, and celebrating
it being a family, and not just taking care. I thank you for just letting
us come in here and clean, and getting you out of here. Oh, thank you. Thank you. And we love you. Yes, we do. Very much. It's definitely a happier
ending than I was expecting. My sister's going
to get some help, and it brought our
family closer together, because we were pretty
distant for a long time. There we go. I love you. I love you, too. I really don't think
this had anything to do with her stockpiling
goods for the Rapture. She's a hoarder, and
she was using an excuse to blame it on something
else other than herself. I don't know
what else I can do. I'm at the end of my rope. You're my mom, and I love you. Getting Troy to actually
say "mom" was a huge shift. This right here, this is real. Everything else up
until this moment has been a bunch of foolishness,
a bunch of defensiveness. But this in this moment,
these tears that she's crying, these are real. This wall is coming down. I don't think he
recognized just how connected to her sense of
self-worth that he really is. Come here, Mom. Relax, OK? I'm not here for anything other
than to help take care of you. All right? OK, thank you. OK, come on. In total, we threw away two
dump trucks full of stuff. We took some stuff to
storage, but we also donated a lot of stuff. And that's what
made this possible. Oh, it's pretty. It's pretty. Isn't that beautiful? I'm just jubilant, because
it's an answered prayer. It really is. Wow. I think this is going
to change Lynda's life. Oh, hallelujah. [laughter] Looks marvelous. I'm very happy. Oh my gosh. You guys were right,
and I was wrong, and I appreciate all this. Debbie said, you
know, I was right and she was wrong,
which meant a lot to me. It takes a lot to do that, and
I just really appreciated that. It meant a lot.
- It was beautiful. It was organized, and
it was just clean. It was great. I loved it. When we first
showed up, this family was in just as much
shambles as the house. I feel like I
have my mom back. Mom, I love you. I'm glad that you
have your home back. Thank you. He called me "mom",
and that was a biggie. TROY: She's my mom. I care about her,
and I love her, and that was the sole
reason that I was here is, try to help her
better her life, and to help us have a
little better relationship. DEBBIE: Things that Dr. Green
said and the things that Corey said were things that we
would've never thought of to say. And I thought, "man, those
words really hit the target."
I TRIED TO SUGGEST THEm* THIS TOO
just that intro gave me ptsd. duuuuude i cant even with this buggy eyed weirdo!!!!
OMG i tried watching again. because im EFFIN STUPID. got to 6 mins in and im gagging with tears in my eyes. GOD DAMNNNNNNN