- And I'm telling you you're
a piece of (beep) bartender with a lousy attitude. - Well you's a (beep)
with a lousy attitude. - That's okay! - Now what, now what!?
- I got money in my pocket. - [Drake] (beep) money in my pocket! - You're hurting the owner of this bar! - [Man] Drake, Drake! (beeping)
(shouting) (upbeat rock music) - [Jon] So there's Bruno. - Why is he cooking? - We had a full-time chef and
there was a big falling out and we couldn't afford another chef. (dinging) - [Bruno] That means order up, beeyotch. How are we doing? - [Server] I'm all right. - Not you, how are we doing? - Hi! - There's Liz. Liz is a bartender. - I love Liz. She was originally a customer. - I've been drinking. I've been drinking. - Who's that, Shar? - Peanut. - That's our stripper pole. I wouldn't touch it if I were you. (laughing) - Yeah, you'd be surprised
what he touches, so. I'm just saying. - There's Chris, - She's a big girl, she
can handle a big one. That came out really wrong, I apologize. - He pisses a lot of people off. - Maybe he shouldn't be working at a bar. - It's the most magical place
on the (beep) earth, it's-- (sings) - They probably should
have been in the kitchen than ever being out on the floor. Oh, shots for the bartenders. - Peanut's drinking. For now.
- He allows that. He always has. - I've never worked behind a bar where I was allowed to drink. - He stays in the kitchen all night long, and that's what happens. He doesn't run the place. So I reached out to about 200 people and they were in the line
outside of the bar right now. - Oh my god, are you kidding? - I'm simulating that
the theater just broke 'cause that's one of the
built-in opportunities. - Exactly.
- That this bar has. - It's a no-brainer. - He's got a full staff,
let's see what happens. (laughing) (beep) - It's going to get so
(beep) up right now. I knew this is was gonna
hit the fan, I knew it. Everybody started coming
in and then we got hit. Then it was like, oh my
god, we're going down. So we're all gonna die
with smiles on our face. (laughing) - I have no idea what's
going on right now. I have no idea what I'm doing. People still walking inside.
- Yes there is. - I don't know! - This bar is now four deep. - [Man] Seriously, yo. - Yo, chill the (beep) out,
for real, chill the (beep) out! - I need another drink! - Let me tell you something, chill out. You see everybody else around you? Chill the (beep) out! (shouting) You'll get it when I get to you, - Is that what he just said!?
- You'll get it when I get to you!? - Was that to a customer? - Yes.
- I think so! - [Man] You can't treat a guest like that. - It does not matter if you're busy. - No, it doesn't. - [Chris] Excuse me, coming through. Excuse me. God, (beep) you people! - [Jon] Look at the customers. - Lots of people waiting. It's a mess. Customer's reaching over
the bar and helping herself? - It's a free-for-all. - All right, I'm taking five minutes. (beep) this (beep), yo. - Now let's see if Bruno helps. - He's holding onto the pole.
- All right, get the pole. - Hope he doesn't touch food
after touching that pole. - I gotta make some food. - He's not going out
there and running the bar. - He's hiding. I haven't seen him wash his hands once. - [Shari] I don't even believe this. - He's not even using his gloves. - This just should also have
an essence of a stripper pole. - [Jon] Oh no, he put his
hand on top of the food! - Oh geez. - That's disgusting. - Order up, beeyotch.
(dinging) - Every time he touches something he's contaminating something else. - After these orders I
might kill the kitchen. - They just stopped taking orders. That's the way they to do it here. He's facing total economic
ruin and he's drinking a beer. We have to stop this! Rescuing this bar is critical to the economic stability
of Claudia, a 10-year-old, who's counting on her
father to come through, and he's yet to do it. - [Man] Shari's here! - [Liz] What's Shari doing here? - I (beep) just got framed! - [Liz] Are you surprised Shari's here? - Am I surprised? I think the word shock comes to mind. - [Bruno] Seriously? She has no business being here. - [Jon] Say hello to your ex-wife. - [Bruno] Turn around
and get the (beep) out. - How do you think he's
running this place? - Not so well. - Easy to say from the outside looking in. (beep) - It's filthy in here! - You're outta your (beep) mind! - Your attitude sucks. - The pot calling (beep) the kettle black. You couldn't bartend because you couldn't make (beep)
change, are you kidding me? - Well you know what? She's sitting here right now
actually trying to help you! - No, she's not trying to help me, she's trying to accuse
me like she always does. (beep) - She's said a lot of
(beep) for a long time. - I'm watching your bartenders drink, girls on stripper poles, and
you don't have a (beep) clue! And this is what you do. You come into the kitchen and drink. That's how you come through
for your little girl. - I think you're so used to fixing bars that you forget what it's like
to work a place every day. - Come on, I've owned
more than you'll ever own. - I'm sure you have, but I'm
saying, you've been doing this for so long maybe you
forget how hard it is to do it on a daily basis. - The difference is I
won't stand back here and (beep) drink. - Whoa, I'm hammered! Can't do my job! Someone better close for me! (shouting over each other) - Okay, Jon, you know what? Go (beep) yourself. - Let's leave, you're full of (beep). - I can't sit there and listen to lies! - I'm your chance and you blew it! - She is such a (beep) bitch. - I have an owner with
such serious anger issues and a staff that's yelling
at their customers. Bruno needs an attitude adjustment, And these employees need to
understand what's on the line. Come on out, everybody, let's talk. What's your name? - Chris. - [Jon] Hi, Chris. How long have you been here? - 10 years. - 10 years, what do you do? - Anything Bruno needs me to do whether it be bar backing, bartending, running errands, doing the kitchen, doing the floor, being at the door. - You do everything. - Hi, I'm Peanut. - Peanut! And how long have you worked here? Two and a half years. - Two and a half years,
and what do you do, Peanut? - I bartend and serve. - Okay. So why is this bar failing? - That's something I've
asked myself all the time. - Why is it failing, Chris? Help me. - We lost our original clientele. - And why do you think we lost it? - It's the turmoil that fall as a result of him and Shari splitting. - Clientele got divorced from the bar. - Kinda went hand-in-hand. - People loyal to Bruno stayed here and the people that were
loyal to Shari didn't. - So Shari and Bruno issues aside, she was a good front of the house manager. - For the most part. - She had a people person skill that a lot of us were lacking, so. - You not controlling when your attitude is the reason why you've
been failing in this bar. Even before Shari got here. - You don't know the whole story, so. - I don't need to know the whole story! Here's what I need to know. Your daughter's future
relies on your success. I don't want Claudia's father to fail. - It's not gonna happen. - If I walk out of here now it will. Last night was at colossal
meltdown, wasn't it? (cheering)
- Brought to you from the streets of Glennside-- Yo, chill the (beep) out, for
real, chill the (beep) out! - I saw you be rude to a customer. - He was being rude all night. - 10 other customers heard
you treat a customer that way. So you made yourself look like a fool. - You're right. - Chris, if you owned
this bar, what would you? - I'd fire all of us. - We got a problem here. - [Bartender] Yeah? - [Customer] There's a
fruit fly or something-- - [Bartender] Get outta here. - [Customer] Check it out, he's not lying. - [Customer] We're not kidding. - Looks like they got some fruit flies. - Yeah. - Oh there it is, I see it. - I'm sure there's one. How's that one, Paul, that one better? - He's just put the
bottle back in the well! - So he's prepared to serve
that to the next guest. - Sure. - And hopefully get away with it. - How do you do that to a customer? (customers shouting) - Here's Guppy, bartender. - Well at least a guppy's
bigger than a minnow, ah! (laughs) - Also from my own. (laughs) - Life of the party. - There's Colleen, bartender. - You're very sweet, thank you very much. (customers shouting) - And there's Summer, another bartender. (shouting)
(beeping) - Wow, he's pouring a half a glass! - Oh my god, that's not a shot.
- That's like four ounces. - He's gulping four-ounce drinks! - Wow. - Packy's in the kitchen all night long, Guppy's out there drinking,
partying, having fun. - It's gonna be a debauchery night, yay! - How does he manage
his business that way? - He doesn't. - And he's hiding in the
kitchen and he's not facing what's happening outside. - I'm surprised he's
walking straight, Guppy. Guppy isn't over-drinking. He's drinking to the point
that he's hurting himself. He needs to understand that and stop. So guys, I got a great
plan for recon tonight. You want to hear what it is? - What's that? - You. There is nobody better to do recon in an Irish bar than you guys. - [Gavin] That's true. - [Guppy] What you need, boys? - I have to have a dry martini. - I'll make it a dry dirty martini. - Perfect.
- Great. - [Gerry] Perfect. Do you want wings? - Yeah. - [Gerry] Yeah, two, please. Do you have anything else? - [Guppy] Nah, that's it, just wings.
- All right, perfect, that's good, whenever you have. He'll put me to bed with that one. - Jeez, that's a monster. - [Customer] What is it? - [Guppy] Dirty martini. - Whoa!
- Extra dirty. - [Customer] A dirty martini
doesn't look like that! It looks like a margarita
for crying out loud. - Oh for (beep) sake. What's that? I'm just getting rid of the flies. (laughing) You can enough of them on your
(beep) dinner every night. - Up! I spat in that one once and
that one twice this time. As ordered. - These have been cooked a long time. Greasy. Sauce is all burnt into it, no good. The food is (beep). There's no Irish food
in this bar whatsoever. If you're gonna do an Irish
bar, I want Irish food. I want Irish passion on a plate. Hello? - Hey, Gavin, how are those wings? - Dry. And just cooked every single
bit of moisture out of them. He cooked them to death. - So what about Guppy? He's been drinking all night, the guy must have had maybe 15 shots. - [Gavin] I've seen him take
three since we've been here. - You've seen him have three
in the short time you're there? - [Gavin] Yeah, yeah. (shouting) (beep)
- Did you see that? (laughing) - I'm coming in, I'll see you in a minute, I'm going to work. - I'm the chief! (singing) (intense music) - [Man] Yo, can I get a pint of Guinness? - See how everything calmed down. Woo, now we're all
scared (beep)less, Packs. (laughs)
I wanna run. - Had those, you know I just-- - Packy.
- How's it going? - Jon Taffer, nice to meet you.
- How you doing, John? How's it going? - I'd like you to meet
two dear friends of mine. - Oh jeez, really? - Gerry? - How are you?
- Nice to meet you, yeah. - [Jon] Gavin? - [Packy] Gavin, how's it going? - Talk about what your
experience was here in the bar. - There was flies in the drink. But the number one thing
for me is the chicken. Overcooked, dry. There's nothing Irish about it. I said it as soon as I walked in, there's nothing Irish about this bar. It looks like it's an
American opened and Irish bar. - What bottles have fruit flies in 'em? Show 'em to me. - Probably every one of them. - You put 'em back there with
the flies in him, didn't ya? - Yep.
- So you serve the drink to a guest and he puts it back down there and serves it to the next guest! He's pissing on your business, isn't he? - Yeah. - Pulls his fricking
pants down behind the bar. That's you! How many shots did you have tonight? - At least 10. - At least 10. Bigshot on your fricking money. - Exactly, yeah. - It's like I come in, I make a dollar. I don't give a (beep). And it's like, we use this
kinda like, you got a basement? Let's have a basement party. - Gerry, I want you to go behind the bar and take every bottle with bugs in it and put it on top of the bar. Let's line 'em all up. There's fruit flies in the drinks, they're serving it that way
and they don't even care! I wanna use tonight as an example of what is so wrong with this
bar and every person in it. So how many got up there now? - Nine so far. - Nine so far and he's just starting. - [Gerry] That one, yeah. - Look at the bugs in this bottle. - Oh Jesus.
(groaning) - Oh my god. - Oh! - This is the future of your
family, do you understand that? - Yeah, Jon, I do. That's disgusting.
- Oh my, that's gross. - Pretty much every
drink you ordered tonight has flies in it. - So you already blew this money! I'm just burning it a second
time 'cause you already did! Look at this place! - [Man] It is beat up. - Oh look, ew! - Is the smoke getting to you? Story of my life. - Nevada's one of the
last smoking states left because of gaming. But the customers are complaining 'cause the bar doesn't have
the proper smoke ventilation. This is below the
hospitality mark of Nevada! And look at where the beer taps are! The bartenders have to walk
all the way to the back of the bar just to get someone a beer. - Hey, those drinks that you just served, did you ring 'em up? - [Bartender] Which ones? - So here's Dan. He owns the bar. He was a major league baseball player. Made about $14 million,
and he's lost everything. - Wow. - Tom Collins and a grayhound. Yup. For this table right here.
- (beep) Man! - He's got a labor job for construction. He makes about three grand a month. - His bar is losing 4,500 a month, and his parents' house is now on the line. He's losing his ass. The question is, can we change that? - Yes. - Jess! Hey, keep cleaning! - The redhead right
there is Erin, his wife. - Erin, stop your (beep)-- - Now she doesn't technically work here, but she obviously has a
vested interest in this bar. - Do you want another one? - [Customer] Sure. - There's Wynter. And that's Tara, they're bartenders. - Get sleazy! Get sleazy!
- All right, take a shot. - Keep it sleazy! - They called the two of
them the bullpen twins. (laughs) - Shots! - [Dan] How are you feeling? - [Wynter] Fantastic. - Yeah?
- Yeah. - Make sure every drink that
you pour you ring up, okay? - Wynter and the Tara
live with Dan and Erin. Probably not the best move in the world. - Not at all. - Oh boy. - That's Hannah, another bartender. - There's Jessica. She's a bartender. - [Customer] I'm taking
a picture of Jessica! - Does it do this!? - Obviously she's very proud
of her two friends there. - Yeah, that I see. - What's up!? (laughs) - She just looks a mess, doesn't she? - He said, kamikaze, I
made you a cherry kamikaze. Drink it! - Drink it, drink it bitch! - What!? I can't do this. - Whoa!
- What the (beep) are you doing, bitch? Gotta pull my (beep) ass up right now. - Look at her hangin'
out all over the place. - Oy vey. - Tom, you wanna take a shot off me? (laughs)
- Jess, (beep) do something! You wonder why we don't have any glasses? 'Cause the--
- Because (beep) glasses! - Quit tripping over
(beep), do your (beep) job. - I see Dan trying, but he's running around like a chicken with his head cut off. - The effort doesn't mean anything if the staff doesn't respect him. - I'll do the glasses, go get a drink, order some drinks,
whatever the (beep) you do. - These girls need to work harder. You don't need to be rushing or helping them.
- I'm trying but I gotta (beep) babysit 'em, dude,
they're running out of glasses, I've already done three sets of-- - Okay then talk to them! - All right. - [Wynter] Tara! - [Tara] What!? - Come hula hoop! - I just came here to
have a drink with my wife and hang out and I ended up working. Again. (laughing) - I can't believe what
I'm seeing right now, Jon. This is their job, their livelihood and they're treating it
like it's a playground, man, it's pissing me off. - [Patrons] Whoa! - I will (beep) you up. (laughs) - All right, this needs to be mopped up but I ain't doing it. - This is a joke. - [Man] Oh my god, look at that. - What the (beep) is she doing right now? - Dan is losing 4,500 a
month as this is happening, and he's not doing a damn thing about it. Does that seem like a
major leaguer to you? - Major idiot is what it seems like. - Are you a redheaded slut? Because I'm not, I'm a blonde-headed slut, that's all I gotta say. - Hey, where'd our shots go. - [Jess] I could drink all night long! (laughs) - The bartenders are (beep)-faced drunk. That's irresponsible. Somebody is gonna get hurt. - I don't even know how they're even serving
anybody right now. - Why don't you guys split
off like you're supposed to? (groans) - I need a drink. - They're all too drunk. - Dan!
- Pull your (beep) head outta your ass and (beep) do something. - Look at Dan, he's just
running back and forth. - [Dan] Do something! - Screaming but accomplishing nothing. - [Dan] What the (beep) are you doing? What I wanna know is what
the (beep) are you doing? (beep) Are you serious? - This guy is sinking
and he can't do anything! I'm going in. - Totally going shotnanigans. 'Cause it comes with a little shenanigan. (laughs) - [Man] Wow. - So there's Bob, he's our owner. (laughs) Bob's parents bought this bar for him nine years ago for $350,000. They're now in debt $680,000. They say that in six
months they're finished. But clearly he's not fighting
to turn anything around, 'cause look at this place. The inside isn't Irish. So what the hell is this place? - Is that their service well
in the middle of the bar? - Yeah. - They're wasting space. Service stations should always
be at the end of the bar to maximize seating capacity. Look at all that foam
coming out of the taps. That means their CO2 pressure
is off or the lines are dirty. I wonder what Bob does all
day other than lose $6,000. (burps) - Ooh. - I'm a terrible waitress, so I only brought you two at a time. - So there's Rayne. - [Customer] I'm missing my onion rings. - He's coming right there with them. - Rayne is the manager. - And then I'll be right back
with the rest of the stuff. - She's also Bob's girlfriend. - Hi you guys, how are you? - There's Danielle, one of our bartenders. - Really, really tired. (laughs) - Oh, one of your balls! - There's Paula. Another bartender. - She's on the wrong side
of the bar, isn't she? - What'd you say? (customer mumbles) - And there's Tara, the other bartender. (laughing)
- (beep) You, stupid. - There's only one bartender working. - Can I get you guys another drink? - I haven't ordered yet. - Everyone else seems to be elsewhere. - I don't see 'em working. - Oh! - [Customer] Is there like
a drink menu or something? - We do not ha drink menu.
- So no drink menu, okay. Specials? - Purple rain is kind of one
that's exclusive to here, we're the only one that has it. - Can you don't one shot and one drink? - Are they mixing grenadine into the vodka and using it as a signature vodka? - That's illegal. The only thing that should be in a bottle is the actual spirit itself. I'm a little concerned
about this purple rain mix because Bob made it. And he made it with an
obscene amount of well vodka. Perhaps if it was a signature cocktail that they do in high volume, it should be labeled
and dated in a different container.
- Bottle, of course. - Certainly colorful. - Look at her face. - Wow, that is so sweet. - That's a really unattractive cocktail. - Wow look at her.
- You nailed it, yes. - Do you want me to do it? You look cranky. - [Rayne] I have to keep coming back here and do their (beep) job for a little bit. Tara, why is your butt hanging out? (beep) - [Tara] Bitch! That (beep) bitch. - How do they speak to each other that way in front of customers? And where's Bob? - [Rayne] Can you go help the girls? - Yeah. - [Rayne] You've been in here forever. - Wonder how these guys work together. - Give me your phone!
- I got it, I got it, I got it I got it. - [Rayne] Get out of the booth, go do some dishes or something. Rayne is dealing with
the problems in this bar. Bob does nothing. - What are these shenanigans? We can do some kamikazes or something. - You down? I'll pay for 'em. - [Customer] Let's do it! - You wanna do it? - [Customer] Why not? - He's not doing another one, is he? - Oh dear. - Take two of these back? (laughs) - [Customer] We'll take theirs! - That was an awful long pour. - Oh yeah! - Oh still goin'! - [Bob] I see how it works, I guess. - That was eight to nine
ounces he just poured. Drinking up his parents'
money pretty good, huh? - [Customer] We got the
shots for tomorrow, Bob. - No wonder his buddies are happy. - [Customers] Thanks Bob! Thank you!
(cheering) (customers shouting) - Bob's playground. One for you, one for me. - And mom and dad are paying for it. - Danielle, I came up here to
see if you could start a tab. - No, 'cause you never pay your tab. (laughs) - You're calling me a vagina. Vagina is falling out right now. - This is disgusting. - You're prettier when you smile, Tara. You're prettier when you're
not a (beep) whore, bitch. - You just called the me a whore? That's funny, that's funny. Why you gotta be such a bitch? - Who has problems with
everybody in this bar? - Do I, do I? I have problems with
everybody in this bar? - Bob? - [Rayne] (beep) Tired
of being the only one that's working right now. - [Customer] Hey! I don't give a (beep). - Tara's crazy, dude. - I'm not crazy!
- Enough! Enough! - [Tara] I just won't put
up with your bull (beep)! (shouting) - This guy's taking shot after shot, his bartenders are calling
each other's whores. - I'm going right over
here, I'm staying over here. - And he's losing $6,000 a month. Party's ending now. I'm going in, guys. - You (beep) start (beep) with
everybody in this (beep)-- - Ah I don't wanna deal with this. - Do you remember I told you,
Alyssa, and asked you to work? - So there's Sissy. She's owned this place
for about two years. - I'm not nice, I'm a mean person. - She's gonna run out of money soon. So this is how she's dealing with it, by drinking and cursing at her employees. Her problem is she manages her business very often through her security system. She watches everything on a screen and then brings it up when
something isn't right. The problem is that that is a crutch. It's not a management
tool, it's a security tool. - Why am I even back here? - So there's Heather, she's the manager. - You want some shots? - [Customer] Yeah! - What kinda shots? - She is engaging with the
guests, that's always a plus. - (beep) You, dude. That's classy around the-- - There's Alyssa, she's a bartender. - Working while I'm drinking. - These guys are mostly officers. And there's Anna, both bartenders. (shouting) - Shots, shots! - We need some shots. - There's almost more
bartenders in the room than there are customers. See here's my recon guys. Dave Palet and Mike Costa. They're from XTRA 1360
radio, Fox Sports San Diego. Being sportscasters, Dave and
Mike have huge social reach. - You never know who's
sitting at your bar. As a bartender, you make sure
that they're taken care of, they're gonna go away,
they're going to blast them on social media, next thing you know you're packed all the time. - They should be able to give
us a good scope on this bar. - What's up, guys? - [Dave] How you doin'? - Good, what are we drinkin'? - I'll have a Manhattan. - [Alyssa] Manhattan. - What do you recommend,
what's your specialty? - I love flavored Long Islands. - All right, anything else? - We have this drink, it's
really pink, pretty manly. - No, we'll go with the Long Island. - [Jon] That's not a Long Island iced tea. - That's not a Long Island iced tea and if you're supposed to make
something comparable to that, you're not gonna do a glass of juice. - The pink manly drink. - These guys asked for
a Long Island iced tea and they got a pink drink with a cherry and an orange on top. - Did you order that? - No, I didn't order this? - [Alyssa] You said you didn't want it? - No, I thought you gave
me the Long Island one? - I'm really good at this. (laughs) - These girls are clueless. - Looks like she's making a Manhattan but coming straight out of a bottle, how do you measure that? I've been bartending
for a lot of years, Jon, and I cannot measure
coming out of a bottle without a pour spout. - And look at what she's
doing with the sugar. That's complete cross-contamination. - It's disgusting. - Old fashioneds get
sugar, not Manhattans. - Now that glass--
- Smack. That glass coulda chipped in there. - She's not stirring it! She's shaking it. - Guys, we have bartenders
that haven't been trained. - Let me know how it is, if it's not good I'll
make you another one. - Oh boy, there you go. - What is this?
- Look at these guys! Drinks!
(laughing) You gotta be (beep) kidding me. - I don't make a lot of
mixed drinks around here. You know how it is, it's been a minute. - Oh boy. - [Alyssa] You don't like it!? - It's okay, it's a little strong. - None of the drinks I
ordered were correct. It was terrible, everything was terrible. - Look at how out of place they look. - [Phil] They look uncomfortable with those drinks in front of 'em. (patrons talking over each other) - [Heather] Is the kitchen
gonna be open right now? - No, it's not. - [Heather] Not at all? - No. - No food for them to eat. - [Dan] And what's even more sad is that Sissy closed the kitchen. - When you order some food, you're gonna stay 52 minutes longer. - Was just thinking--
- have another drink or two. - She's not seizing the opportunity. - You said you learned the lesson. Why are you still doing it? - Did you see her pour that drink? It was a 12-count. - Three to four ounces in one drink, not only illegal and irresponsible, but that customer can
never have another drink. That's her one sale of the night. - And a bottle of Burg. Thank you. - This one I don't think I can (beep) up. - No offense but I haven't
had anything that tasted to my liking yet. - I love martinis, like dirty martinis. - You know what, I'll do a dirty martini. All right, this one's gonna be the one, it's gonna be the key. - That olive juice has been
sitting in that container god knows how long. - Shaking it! - Oh no! The bottom of a rocks glass
is not a tool to strain. It's unsanitary, it's
unprofessional, it's disgusting. - [Dan] You ever seen rusty toilet water? - So they've now gotten three drinks. All three are terrible. - I wanna go get my buzz
on and like drink and-- - What do you think
those idiots are doing? (talking over each other) - And they work here. - Faster! (shouting over each other) - Hey, shut up! (Alyssa mumbles) All right, who wants some shots!? - Alyssa, I asked you to work. - I think it's a little bit
early for all that nonsense. - The girls are lining
'em up in the bathroom. - They're smart because there's
no cameras in the bathroom and they know there's
cameras everywhere else. (mumbles)
(laughs) - Oh yeah. - [Jon] If Sissy was paying attention instead of sitting at her desk, she would see what they're
doing right behind her back! - I'm about to vomit on
you if you keep talking. - Oh I'm coming back tomorrow!
(laughs) - [Alyssa] Yes, thank you. - We don't have plastic
glass anymore, right? - [Heather] What? No we don't have any
plastic glasses anymore. - Whatever, give me any
glass, I will take it. - I'm gonna put it in a shoe. - [Jon] Is she drinking with them? - Look at that, she's been
drinking the whole time. - It's just bad as it gets! - But I need to need a
little bit of wine to relax. I need a little to relax. - That's super annoying. - Stop making me drunk. - Can you jump on the bar? - Dancing on the bar,
over-intoxication, irresponsibility, your responsibility and
the actions of this bar are never going to achieve
85% married, 34 years old, $62,000 a year income. They're acting like this
is a block of 23 year olds, but it's not. Sissy doesn't have a clue! She doesn't even know it! - Oh!
- Oh! Oh my gosh. - Oh my god is she okay? - They have no clue what
the hell they're doing. - Nick, the kitchen isn't open tonight so why don't you wait here,
and Phil, I say you and I go in and let's show Sissy how
much she doesn't know about running a bar. - Let's do it. (blues music) - This is Detroit, we
always have great music here and everybody's there to have a good time and hear some great music. I can't really see the music from here. - This is really weird
that we are by the bar and can't hear it. - Yeah.
- This makes no sense. - Sitting at the bar I couldn't really hear or see the music. And as a musician I think the
focus should be on the music. - Excuse me? Is anyone here, is anyone here, hello? I am waving my hand, hello? - The bartender's four feet from them! And he won't even acknowledge them! - Can someone help me over here? - Yes ma'am, what can I get for you two? I'm sorry.
- I would like something fun, maybe a fun martini. - What can I get for you, sir? - Something with Bulleit. - Okay, so what is this guy doing? He's pouring out of a bottle
that doesn't have a pour spot. Made a drink in the sink
where the dirty dishes go, he's turning his back to the guests when he's making the drinks. I like to see my drink
made in front of me. - [Jon] You don't know what he's pouring or what he's putting in it! - Your drink looks awful. - Yeah. (laughs)
- Oh look at Robert's face. - [Robert] Let me taste yours. A little bit sweet for me. - They don't like the drinks. He's doing every single thing wrong. - This whole order just came back. It was supposed to have been Crown Royal-- - Those are Crown Royals,
I know what I poured, that's Crown Royal-- - This is ginger ale! - Now Robert and Jill are watching this. You're having this argument not in front of them, across them! - This is cranberry juice.
- This is cranberry juice, with the ice in it.
- Okay well I told you Tamika made 'em, so. - [Woman] Lord have mercy. - I'll tell you what, you can
make these drinks yourself. - [Woman] I'll tell you
what, I'll do a better job. - [Bartender] I doubt it. - [Jon] Look at Robert. He would never come back
to the bar like this. - So I have no idea when our
food will probably come out. So can you just give us
a status of our order? - [Woman] I still don't have my drink! - [Jon] That table has been waiting for their drinks almost 40 minutes! - Okay, but Tamika will take care of it. Tamika will take care of it. - What is part of me taking care of it? - Tamika is supposed to
be running this place! - Give me chicken wings, please. - [Chef] This your mama order right here. - I heard her tell you
to take the wings out! I know I heard her tell you-- - And when I took the wings
out, they hadn't defrosted! I'm not no Superman! - You don't have to be Superman, you just have to do your job! - Oh (beep)-- - This guy's got a frickin' attitude. - [Man] Can I get a drink, bro? Man, where's the manager? - [Tamika] I'm the manager. - [Customer] I've been here
for like like 45 minutes and I still ain't got it. - Drake, do you remember his drink? - What did he have? - [Customer] Some Apple
Pucker mixed with whiskey. - Okay, what about it? - I stood here for like five minutes and you didn't even say nothing to me. - Sir I did not see you standing there. - You saw me walk back and
forth like three times! - My man, you don't got to be loud. 'Cause first of all I'm not a kid. - [Jon] Uh oh. - Excuse me.
- I ain't a kid either, bro. I've been standing there
for like five minutes. - He's gonna cross the bar! He's aggressive to the guest! - Hey!
- So what, bro? - I'm gonna go in, guys. - We can take care of this, bro! - Hey, hey! Hey, hey! - Let me grab you for a second. Take a few seconds, and go out
and see what kind of damage we've got on the other side. - So there's no bartender back here. What should I do? I could probably make a far better drink than this guy made, don't you agree? Where's your bartender? - He is right there. Question. Do you always have an attitude like this? - Like what? - I got a gentlemen sitting at the bar, his name is Robert Hearst, right there. Seven Grammy winner jazz bassist. The kinda customer you dream about. And you're arguing with the
waitress across from him. Then a customer complaints to you, then you crossed the bar
and are aggressive to him! What's wrong with your attitude? - Ain't nothing (beep) wrong with mine, what's wrong with your attitude? - What's wrong with my attitude is you! - Oh you got the--
- Your owner is losing $8,000 a month! - It ain't because of me! - And you're being an ass! - [Drake] It ain't because of me! - Oh, I think it is! - Well I think it's not. - [Jon] Well I think it is! - I think it's not.
- And I know better than you. - Well that's your job! - Exactly right I'm telling
you you're a piece of (beep) bartender with a lousy attitude. - Yeah, well you're a (beep)
with a lousy attitude. - That's okay.
- Now what, now what? - I got money in my pocket! - I got (beep) money in my
pocket you mother (beep)! - You're hurting the owner of this bar! - [Man] Drake, Drake! (shouting)
(beeping) - Everybody doing okay? - There's Tina the bartender. - [Kim] Tina, where do they go? - So that's Cameron, the bartender. And I understand he's your nephew? - Yes, he does a good job. - I want you to see this. I've had your bar under
surveillance for days and it's important to
me that you watch this. (cheering) - Next one down, how many
times you've been in here? - Oh my god. (gasps) - Here we go. - [Jon] Look at that! Cameron is fighting with customers. - [Andrea] Are you kidding me? - Is this what you want your bar to be?
- No, no, no. - Back there and make it. - I'm not making a salad, he can make it. Then he won't get it.
- Well, then your customer doesn't get their salad, Cameron.
- At least my friends will have food. - You have a manager and a bartender who clearly hate each other. - You're really pissing me the (beep) off. - You obviously are letting it happen. - If I lose them, I have nothing. - Andrea, what the (beep) are you doing? (sighs) So for recon tonight I
got two friends of mine. This is Dan from Barstool Sports, which is one of the most popular
sports websites in America. I've had Dan do recon for me before. - How you like that? - I mean, I've never had
lighter fluid, like-- (laughs) It's a hot drink. - If Dan likes a bar, he
can make it successful. If he doesn't even make it
fail with the push of a button. Next to him is Chris Long who's a current player with the Rams. As a Ram, Chris Long knows this town, he knows the sports market, and I've asked you two of
them to come into your bar and give me feedback. - [Man] Hey, how you doin', Chris Long? - Hey, guys!
- What's up, man? - What's going on?
- Can I get you something? - Yeah, can I get a Bud? - And how about you?
- I'll have a Bud Light. - Whoa, what kind of pouring is he doing? - Are you kidding me? - Thanks a lot, man, appreciate it. - What do you think? - Just a little a flat maybe. - How can you succeed pouring
a bad beer in St. Louis? This is a home of Budweiser! - That's an embarrassment. - So I got a burger, no
cheese, medium-well, fries. - Absolutely, thank you. - I'll do Reuben nachos. - [Jon] And that's our cook, Anthony. - [Anthony] Freezer
burned, freezer burned. - [Jon] Now he's microwaving
the burger meat to thaw it out. He should already have the
meat prepped and thawed before service begins. This is just lazy cooking! - [Cameron] Whoever wants
to put these goggles on can have a shot for free. - [Kim] Cameron, no, come on. - Kim tries, but she doesn't have a clue. He does not behave like
this when I'm there. - But this is the real him. - Is our food coming? - [Kim] Is that burger done yet? - So they don't have their food yet. - Oh no.
- Which has been what, a good 15 minutes or so? - [Andrea] Yes. - [Kim] That's totally wrong. The cheese is wrong. You know what, (beep) it, just put the french fries, I'm done. - What is that? - That's the Reuben nachos. - Oh no. You're a restaurant person. You know how important food
quality and consistency is. - That is a huge issue with me. - [Kim] Who gets the nachos? - [Dan] I'm the nachos. - Please be good. - These chips are awful. There's so much sauerkraut,
thousand island, and none of the cheese is cooked. - [Dan] How's the burger? - I'm not a stickler about
hamburgers, but (beep), man. For us it was disappointing because they were the basics, you know? How do you mess nachos up? How do you mess a burger up? It wasn't good. - [Kim] Excuse me, guys. Move move move, hustle hustle! - [Dan] What's your name? - Tina. - You're working hard, Tina. - [Jon] It looks like
Tina is your best worker. - I agree. - Let's get to work. Whoa! That's how you do it. - [Kim] Cameron! Come here! I'm gonna call Andrea to come down here if you don't start getting
your (beep) together. - [Cameron] Shut the (beep) up. (Andrea sighs) - Look, he has Kim in tears. This kid has a fricking attitude, Andrea, and his whole reason for
doing this is his confidence that you will never fire him. You're not even angry! - I'm too embarrassed. - Well use it to get pissed! There he is, more shots. (sighs)
So you realize he's (beep)-faced drunk,
he's been drinking and giving it away all night. Kim can't manage it. No matter how much she tries. - You know what happens when
the owner's nephew, you know, they get to do whatever they want. - You know all these things, don't you? - Yes I do. - And with all that knowledge
you're letting this happen. - [Kim] Ugh, I wanna hurt you! - Here's my problem. I got an owner who knows the difference between a good employee and a bad, who knows the difference between
a good business and a bad, and isn't doing a (beep) thing about it. - I need to fix it. - When? - Now! - Okay. You are going to walk up
to Cameron and your manager and take fricking control of this! Are you ready to do this? - Yes. - I want you angry. - What the (beep) are they doing? - This is the perfect thing to walk into. - This is so (beep)-- - [Man] Uh oh. - [Andrea] Cameron, back here now! - Uh oh.
- Cameron, now! - Okay. - About time! No more drinking, no more (beep) talking to Kim like that, no more. Seriously. - [Cameron] I didn't even do anything. - I have been sitting here
watching you all (beep) night, yes you have! - Where!? Have you (beep) seen Kim
she doesn't do (beep)-- - It doesn't (beep)
matter, I will address Kim. You're giving more (beep) away than (beep) you're collecting! - I didn't give anything away tonight. - Cameron, I've been watching
you this whole (beep) evening. Yes you did. - I didn't even do anything. - Are you (beep) nuts? Enough. (beep) - This is stupid, I don't wanna be here dealing with this (beep). - Hi. Do you know how to make
a skinny margarita? - No. - No?
- We don't have low carb, low sugar stuff. - [Brandy] Do you have lime juice? - No. - [Brandy] All right. - Look at Stacha. Look at the look on her face. - Seriously, what is her deal? - Can you just tell me what you want so I don't have to do all this (beep)? - Oh boy. - [Brandy] What do you have on draft? - [Stacha] The draft, it doesn't work. We don't have any right now. - [Brandy] You don't have any draft? No draft beer? - [Stacha] No draft beer. - [Brandy] Do you have a Heineken bottle? - So Brandy ordered her draft beer, but the draft beer system is broken! She ordered a bottled beer. So there's no beer cooler, apparently, back there that's working. - I don't even know why they have the taps if the taps don't work. - May I have a glass? - [Stacha] Sure. - [Man] Don't disrespect her. - I know! - First impression was not
that of an inviting atmosphere. It just made me feel a
little bit uncomfortable. Do you know what the guy
with the Heineken's under? - [Stacha] Everybody has-- Okay, I just want to tell everybody-- - I know, I was just asking for it. - [Stacha] I don't remember,
I'd have to ask him. - Look at the attitude. - [Stacha] What did you say, smart ass? - Cannot portray negativity on the floor with the guests involved. It's just a negative message, man. - So I think our to-go food is ready. You wanna go get the food? - Yeah, I'm gonna head in. - Good luck. - [Bartender] Did you start table one, the bikers with the beer? - I haven't been on the floor at all. You have your own tab. - That's just rude. - I'm not even gonna
pretend to be that nice. No, or innocent. That's just not even, no. (rock music) - Hi, this is Jon Taffer. Click here to subscribe to
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