Destroying a scam call center

right from when I started creating YouTube videos I've always wondered what scam call centers looked like but because it's difficult for me to get to Delhi I've done the next best thing I've got someone in Delhi to help me out and that someone is Karl Rock he's an other youtuber and there'll be a good bit more about his channel later in this video so between us we've managed to expose yet another call centre this one is called renewed technology of the Rohini District of New Delhi on this video is going to describe how we managed to take this call centre a completely out of action critical alert for my gosh like a lot of other scam call centres renewed technology pays a third party to divert a phone number to their a call centre at certain times of the day whenever they have people ready demand the phones these are two examples of the pop ups which were used by this call centre there's a UK under US version of it and of course this sort of pop up deliberately freezes your PC and as an audible warning to try and attract phone calls and it doesn't matter who phones the number they will get young or old in any profession including nurses calling support the site Mac how may help you yes my computer beeping it says someone signed onto my computer and it it's a suspicious activity and I could get an infection from it I'm really sorry to hear that ma'am can I ask you what exactly he was doing when he got that kind of a message or an alert ma'am all I did was put in the American Heart Association hala did was put in Captain American Heart Association org to print mine I'm a nurse and I took a CPR class these fake virus adverts typically reside on websites which are quite close to the real thing but may be misspelled by a couple of letters I know that he has the call this scammer will attempt to get money out of his victim when i phone renewed technology just like the nurse before me they tried to convince me that it was a real virus and that i needed to pay something for new security so most people who do fall this sort of scam aren't even aware that they're a victim I fast forwarded through the scam to the point where Steve Smith whose real name is Mohammed Aftab is trying to get me to pay for this software our services and feel comfortable about it so you can upgrade it at any point of time so he's typed in renown computer com there's a link in the description when I suspect this site won't be around for very much longer please upgrade the security anytime and we will be purchasing the security in front of you whatever we will be going to do sir will be done in front of you only sir my key logo shows clearly that his password is unsure at zerozero this is not an insignificant password and I need to tell you sir like I just need to let you know about it in today's time never use your any device without a security sir you can see we are what we are putting is an advanced identity protector sir let's ignore his waffle here for a second and look carefully at the delivery address the name is clearly himangshu an item it will again come back without putting the security sir as a turns out have an item is the managing director of this company the real name is renewed technologies not renewing computer write it down my details on a piece it's a Visa card or a MasterCard which you use for the payment sir whilst I'm keeping him busy pretending to Pam I'm actually making a reverse connection to his PC I'm downloading some of his files some of the documents revealed that they have several different aliases renowned computers as one where bin food tech LLC is another and some other older checks showed that they used the name tech philosophers LLC but most revealing of all was a password-protected spreadsheet in the spreadsheet I had the full details of all of the victims and just how much money renewed technologies that made in the last three months nearly $90,000 the rather tabs in this spreadsheet which clearly showed that they pretended to be quick quick tech support and also a.m. to pop-ups at new people but I still wanted to find out more about who these scammers where the names of the managing directors but who were the people Manning the phones this is why it's always useful whenever a scammer logs onto their personal Facebook page here we have Mohamed Aftab looking at a Facebook page called call centers forum these forum pages advertise legitimate business but also scams when Aftab goes back to his personal page I can see exactly who it is that's logged in and from that Facebook page it's possible to get a better look at the person who tried to scam me this is what he looks like and I was also able to find out the names of all of the other scammers praveen Chander Sony Aneesh Shivam Peter and Sahil this spreadsheet shows that they're taking gift cards as payments as well eBay GameStop gateway xbox target amongst others but I wanted to find out exactly where this call center was when they looked at super Corp for renewed technology private it gave one address but yet when I looked at Google Maps for reown computer it give a completely different address close by but still it didn't know exactly where this was so this is where I needed a bit of help from my friend Carl rock Carl is originally from New Zealand but he now lives in Delhi and he produces lots of videos on what it's like to live in India some of those videos include all about scammers and travel safety but he also has a much more realistic view of the rest of India I would really encourage you to have a look and subscribe to Karl's channel Carl's channel will tell you about the real India and how much Indians actually hit the people here running scams please take a look so thanks to Carl on another one of my subscribers and managed to get a number of pictures of this call centre it's not above a solicitor's office in Rohini in Delhi the agents only operate at a night time because that was the us day time there was no obvious signage that this was indeed renewed technologies Private Limited so Carl's wife asked the solicitors downstairs whether there was a call center above them she confirmed this and I've linked to Karl's version the video down below he wasn't able to see into the offices because as you can see there's some blackout curtains there is usually a window open and they seem to be using it as an ashtray the agents would use a door at the side of the premises whenever the us shift started so I spent the next few days and weeks working out exactly how the scam center operated I observed how they bought pop-ups from various vendors I saw them make outbound calls pretending to be Yahoo and Apple I even watched them create one of their ike buying robo calls and if you're a patron of mine you can see a much more detailed version of this video in your feed so over those days I created a one-page version of how that organization fitted together and this is what it looks like we have a company called renewed technology and deli which is owned by hamachi Nikon who's also the director of Dexter's communication both of these companies buy VoIP services and pop-up services from various people around them in India they make use of these services in order to scam people mostly in the USA when they do get victims in the USA they will process the check payments through web Infotech llc.com this is a company which is owned by mahir shah in the USA the various call center agents will use a number of company aliases to collect these payments either web info tech webmasters or tech philosophers having multiple sites allows them to continue their business even if one gets shoved I'm all very clever so now that I knew how the whole organization worked it was time to dismantle them and I started with their phone numbers what you're looking at here is the scammer managing their phone service it's provided by a legitimate company called the real PBX comm and they supply the u.s. phone numbers which these scammers in India use however what I'm just about to do is flood those phone numbers the call blasting software is supplied by scammer blaster comm and as the name suggests it's a very effective way of taking a full number out of service I've left a link to this in the description below so I picked all of the numbers over the next few days I consistently blasted these numbers with various floods and you're probably wondering what it's like to be at the receiving end of one of these call floods we'll have a look at this thank you very much [Music] and don't forget that every one of these calls is not only costing these scammers some money but it's tying up the phone lines so that real victims can't even get through win when I also did the right thing and reported these numbers to the real PBX comm where they had most of their u.s. phone numbers and RingCentral comm where they had some UK versions when the call flooding started renewed technologies didn't know exactly what to do so they got in touch with their VoIP provider and I could see them having an online conversation with one of the agents for some reason our scammer just doesn't know how to explain that is getting bombarded by these calls or scammer tries to explain that there's lots of these prank calls and the helpful agent suggests that perhaps the phone number was submitted to the wrong campion the scammer explains that they're not customers or even people but they're actually songs playing and the big advantage with scam blasting is that the random numbers every single phone call so there's no way that they can just ban a single number that won't stop it they ever helpfully agent suggest that a way around this is to get the customer to press a button so this will reduce the number of calls reaching agents but they will still be charged for every single call but they still can't quite work out why they're getting all these calls everything was okay until that day and the agent again suggests that someone is trying to hamper their business they say they haven't shared these numbers with anyone so they're still confused as to why they're getting the calls finally they suggest that the need to replace the two numbers that they've been given so to my absolute delight they ordered two new phone numbers and guess what my next move was but call flooding was only part of the way to bring down this call center I noticed that they also used authorized.net for their payments and the payments were substantial over five hundred thousand dollars in the space of nearly three years so I wrote authorised net and provided them some audio and video of the scams and action but I couldn't rely on this alone most victims of this scam won't even know that they're a victim so I decided to write to every one of the people that I'd find on their customer list an email I pointed out to each victim that it was a scam and how they should go about getting their money back they should approach their bank or credit card company and ask for a refund I also confronted the owners of renewed technology and WebM to tech LLC can you refund them what oh yeah okay I'll have you started doing that we started mechanic I said we started making the cause if the ask for effect no no no no no not if they ask for it so you've taken money off them under fraudulent circumstances you don't need to have the excuse that they didn't ask for their money back you should be just giving it no no no you're not giving it back because if they want to support a company we are supporting them ridiculous they were scammed into getting services from your company you should return this I told you my side of the story you are free to do whatever right so you actually want to keep their money yeah if they will okay that's your stuff that's fine you stick without them and we'll see what happens thank you thank you next I go after Himanshu I confront him with all of the evidence before he finally admits what he's going to do next okay okay so Ronnie would like to tell you I've already shut it down everything is shut it down and and what else you want to know well I would like to know are you really going to shut down or do we have to keep flooding those numbers the plaster doesn't it going no no no I'm gonna give you this anyway so you can help scamming are you you're not doing anything wrong okay so all of the people that you've taken money from yeah your various company names remind computers and web Infotech take philosophers you've understood all that operation dawn yeah yes okay are you are you really going to shut them down yes yes well okay so when does that happen we already wrapped up everything if you got this much information then you must have aware about that we started calling to our customers were not happy and you have already told the customers that we interact when Dominion is everything and of course I didn't believe one word he said to me but what was clear was that he was really going to shut down the operation I observed as I started to delete all of the files not only in the local pcs but on the servers that they used to store important information so with a bit of perseverance we've finally managed to get one call center shut dine if only temporarily lastly if you enjoy watching videos about getting one over on scammers please consider becoming a patron of mine you get early access to videos or like an S kiss access to a more detailed video which gives more information on this call center the link is on screen no patreon.com slash Jim browning and also I'm on Twitter up to Jim browning 11 thanks again for watching [Music] you

Channel: Jim Browning

Views: 6,752,979

Rating: 4.9636931 out of 5

Keywords:

Id: RHHzoDqZL8M

Length: 16min 58sec (1018 seconds)

Published: Sat Nov 16 2019

Reddit Comments

[u/needsUnicorn]

Jim Browning is an absolute legend. Steals money from scammers and gives it back to the victims, disrupts scammers networks and even replaces their outbound phone messages to alert their victims. Check out his channel.

[u/LUEnitedNations]

He should have reported that scammer living in Arizona who controlled all the payment processing to the FBI. That would really have shut them down

[u/bendover912]

Disappointed there weren't actually flames coming out of the call center but still a satisfying ending.

[u/MisquoteOfTheDay]

I would love to donate money to people like Jim to help shut down these scammers.. But because of how much shit in this world is a scam nowadays, is it so far-fetched to think Jim himself has concocted this very elaborate genius idea to get people to donate to him? It's a shame I think like this, but my trust in the internet is null and void anymore.

[u/Metafield]

Can anyone elaborate on: "Reverse downloading their files"

[u/watchurprofamity]

I want to see someone call flood a Scientology center

[u/braamdepace]

This guy is a beast. If I was ever POTUS, I would give this guy a ton of resources to set up a team to fight these guys on a much larger scale.

[u/TelonTusk]

wait so I can pay for a service that will flood scam numbers? we have illegal advertisement that puts stickers everywhere in my area, even on my own door and garage, I would love to fill up their phone line for a day or two.

we keep reporting them to the police but they say they have no proof it's them who printed out the number and pasted it all over the street.. like wtf???

[u/E_Squared]

My question still is how are these guys setting up this "reverse connection" to the scammer PC? Nobody ever shows that in the videos.