Inside a scam call center

over the past six months I've had unprecedented access to a scam call center YouTube's policies have meant that I've had to blur certain sections of this video but I fear patron of mine you can access the full uncensored version through patreon this video gives a unique view of high these scams operate and who these scammers really are critical alert for a boycott you're looking at the webcam of a scammer named ever boo he is currently uploading phone numbers of people who will be as next potential victims all of the phone numbers are from people who have previously fallen victim to a pop-up scam as you can see here knowing that these people are already victims is particularly useful to this group of scammers because they operate a refund scam they'll pretend to be a real computer company and make calls like this while we are calling you from Microsoft refund Department if you remember you have a contract with us for computer support and services unfortunately we are closing the business so you can give us a call for the refund of the amount you paid to claim your refund please call us on 8 17 to 8 1 1 0 2 4 the way the Dever and the rest of the people in this call center get their leads is via whatsapp or direct be by email here you can see him using what's up to download a spreadsheet of the most recent victims when he has the list of numbers he will then look at it in a spreadsheet to make sure that it will go in to the IKE mind calling software he will remove any duplicates before starting a campion here they've been emailed a fresh list of numbers once they've done loaded this list they will start up their VoIP software here they're using Vox account.com and that's a legitimate piece of software which will allow them to make lots of I'd mine calls they will charge up their Vox account with about $100 every few days and the it ursery agents will sit and wait for inbound calls here you can see the rate of these calls the icons at the bottom present agents who are ready to receive calls and there in green and anyone actively engaged in the call is colored amber so let's go for a little office tear whenever one of these outlined campaigns are in action as you can see the offices are very small and cramped and each agent has only a very basic PC on this desk they don't use phones and instead use VoIP software they would use x-lite for their in bond coals and 3cx for the I'd find ones a lot of these scammers smoke so you can imagine the smell in this place but this particular PC is a laptop so it can be carried round the office so courtesy of this particular scammer we're going to get a little tier of exactly what the office looks like listen carefully to these scams going on in the background option I love you dmg so as you can see they're quite small offices one of the smaller scripts of scammers I've encountered but equally you can also pre see it that this laptop is on a wireless network and it's that wireless network that gives me a good clue as to exactly where these offices are located I already knew from the IP address what the approximate location was there in Calcutta or Kolkata in India but to pinpoint their location it's possible to use additional information and I get this from their wireless access information on screen you can see a list of wireless networks this PC has connected to those wireless networks and someone are even active now together with the signal strength and using some Google map data it's possible to pinpoint their location within 150 meters so these scammers are close to the center of Kolkata to the east of the river and very near the rip on residency I needed to be as accurate as I could with their location because I wanted to report them to the cyber police in Kolkata I couldn't give them a business address because they're not a business they just all know each other so I also wanted to figure out their various names but I could only do this by listening to some audio so I listened and watched their scams over the next few weeks and months I was particularly keen to identify this group because they did some of the most awful things that I've seen any group do before the person on screen is called Kristie they offered her a refund but instead they turned on her webcam threatened her grabbed pictures of her children and ultimately tried to delete all of her files that you do have but you told me that I don't want that money refund and whatever so I just took that our software and when we took our software's that happened you know your all the documents that you do have on your computer whatever all has been deleted from your computer okay if you haven't seen this video there's a link to it in the description below so over the next few weeks I observe this team running the refund scam here they are editing HTML to make it look as if they've transferred money to the victim and we want the money back of course they describe themselves as n TS IE t care these are another scamming organization in Kolkata where they get most of their data from but there's a rules that I'm going to let you know but before going to let you know I do believe you can see a computer screen and if you can see your computer screen ma'am so first of all do me a favor simply sign out from your bank account Maddie the refund scam works by the scammer persuading the victim to log in to their bank account he will have promised a certain amount but they'll edit the screen so it looks as if too much has been put in he will then ask the victim to return the money through a bank transfer or more likely these days some sort of gift card when you're going to your bank right again to sending that money exactly so you don't need to tell your bank people that hey I had transferred that money on the first time the money gets Gansey and that's why I ask like you can watch him on this webcam coaching the victim what to say when she goes into the bank I might be I don't know because I live in California you know so bad okay suppose if the same people okay until they may I want to transfer that money when you tell them that might be they can open your bank account and check that all right but they will not ask you this thing that hey this money's get cancelled because the reason we of course but you can tell them hey I want to transfer again to him because it's required right so you can tie my double just see on the circuit no they will not ask you this money get back to you or whatever because the reason we are hiding these things from your bank you Bank people they will not able to see that the money get canceled I'm telling you that right the refund scam usually requires the victim not to speak to anyone in the bank on this particular scammer has persuaded her that the bank are in on a scam are not to mention any details to anyone in the bank you know just no they can't see that because you see we just see your bank and on my bank are connected to each other so I had shown you this thing that hey ma'am this has happened but in the computer your bank computer screen will be not sure that the money get counted it just shows that 29000 $250 has been created but this thing it will be not shows that money get cancelled understand I'm telling you that because I am the man of my water and at the same time your bank and the my bank they are connected to each other and I will not give the permissions to your bank as well that they can look that the money get canceled and that's why you've come here okay I'm telling you that all this time I was quietly observing their scams in action and I didn't let any of the victims that I observed fall victim to any of the scams but I did want to disrupt them as much as I possibly could so when we observed them making contact with a company called dialer 360 calm in order to set up a new outline camp in I saw an opportunity what they do is send an ID bind message to potential victims about a refund and this was my opportunity to substitute the audio interestingly I also observed that dialer 360 were completely complicit in the scam that was going on in fact they even wanted the audio which would be played to the victims they didn't have the expertise themselves so they drafted in an expert cold house rock who set up dalla 360 so that this group of scammers were set up correctly to scam the maximum number of victims dialer 360 didn't exactly care who was buying their software and whenever they asked for a scanned ID card the reply was why no one's ever asked for that before I'm not seem perfectly acceptable $2.00 360 they allocated the direct International dial or D ID number regardless so I thought carefully about the best way to disrupt this new campaign obviously I couldn't stop them getting new numbers but what I could do is hopefully get a warning to their tential victims so I thought I would substitute the audio this is what their original audio signed it like how we are calling you from Microsoft refund Department if you remember you have a contract with us for computer support and services unfortunately we are closing the business so you can give us a call for the refund of the amount you paid to claim your refund please call us on seven four seven two one two nine eight eight seven I repeat seven four seven two one two nine eight eight seven or press one to talk with our executive thank you I'm I decided to replace it with this hello this is an automated message being sent from scammers from India they were going to try to scam you by claiming that you would get a refund from your computer maintenance company however this is just a scam so that they can access your computer and will try to get money from your bank account if you ever get a message like this it is always a scam please do not mention that I have changed their message but if you would like to waste their time you can speak to these scammers by pressing one on your telephone keypad and as it turned out this was the most effective way of getting a message to some of their potential victims all the expense of the people making the calls the scammers themselves not only did I keep substituting the audio and only replacing it whenever they were asking it for a bit of help from dialer 360 but I also increased the rate of these calls to drain their money as quickly as I possibly could allow this footage is sped up I watched overnight as I drained all of their money the total consumption is the cost in dollars and every cent which is being consumed means a message is getting to one of their prospective victims all very satisfying and all this time they couldn't work out why they weren't getting the expected volume of calls from the chat logs it was quite obvious to them that they were having some sort of problem but couldn't pinpoint it eventually when I drained all of their money over several weeks they figured out there must been some sort of compromise and finally they twigged that there was something going on with their audio but I still had very blurry photographs through a webcam of the people involved so ice thrilled whenever Dever uploaded his wedding photographs to the internet and I was able to get a lot clearer pictures of his workmates so although I don't know who's who here I do know there's an amat there's a Rizwan there's a two civ and there's a Waseem I did email the Kolkata cyber police and hope that they would do something I sent them a link to the unblurred version of this video but I've had absolutely nothing back from them I can only assume they're not going to do anything therefore I'm left for posting this to YouTube and you'll also find a link in the description to the unblurred version which is on d tube if I hear back from the police I'll be sure to post not this but the first people who get to know are my patrons and I thank them for sponsoring me if you wish to become a patron there's a link here and I'm also on Twitter up Jim browning 11:00 again thank you for watching [Music] [Music] you

Channel: Jim Browning

Views: 7,278,794

Keywords: NTS, Refund scam, scam, Kolkata, matech, scammers, microsoft scam, computer scam, bank scam

Id: xb_rgQ4IDS8

Length: 15min 48sec (948 seconds)

Published: Mon May 06 2019

Reddit Comments

[u/[deleted]]

[removed]

[u/buno67]

I love these scammers. I get them all the time mainly for credit card interest rates. I usually entertain them a little bit to waste their time.

The longest phone call interaction I ever had lasted 2hours. I literally had them waiting on the phone call for 45mins as I pretended to drive to target to buy gift cards. That one was about arrest warrants and my SS numbers lol. They literally googles my local sheriffs department and pretend to be one lol

[u/PoolNoodleJedi]

I worked at a place like this. During training that lasted 2 weeks, they kept saying it was a sales job and that you are here for the money. That the amount of money you could make there was limitless, I thought that was weird since my Corolla was the nicest car in the parking lot.

Once we started actually calling people, and we had to stay on script the entire time, I realized what I was doing and I never came back after that first day. A few weeks later they were raided by the FBI and they arrested all the managers there. I’m kind of mad I didn’t stay there long enough to see that.

They had a few products, some natural viagra type stuff, a vape pen, and a “free” pearl necklace. They would run radio ads saying you can get your risk free trial of whatever product, then when you call in they try to get you to pay for the product, then they try to make you shame them I to giving you their credit card number. The pearl necklace was “free” if you paid an insane amount of processing fees and shipping, and signed up for a recurring jewelry subscription.

[u/Cashforcrickets]

Not all heros wear capes! Thank you for helping. Fk these guys.

[u/ObiWanNowitzki]

I've gotten this call numerous times. I want to say I've gotten it as Microsoft and just "Computer Refund Department." I do not have a computer.

[u/MrSpaceChicken]

The FBI should have a center of people like this and replicate what this man has done.

[u/[deleted]]

[removed]

[u/Volunteer-Magic]

I had these guys on the line for 45 minutes trying to sell me health insurance.

I got into telling them that I was in a car accident and I now can’t keep an erection for longer than 12 seconds. Everything will be good to go before that, but afterwards, I’m pushing rope. Tried Viagra, splint, popsicle sticks. EVERYTHING! I’m so glad you guys called and can help me out with this.

I kept getting passed around from supervisor to supervisor doing the Schpeel a few times. The last guy, I got frustrated and started yelling at him, “I’m going to cut my fucking dick off if you fuckers don’t quit jerking me around with this health insurance claim!”

Guy hung up

[u/blastborn]

How did he get in?