Scammer Goes "Undercover" To Expose Refund Scam

[Music] this is a refund Department of Microsoft and the reason you receive that call because you remember bad that you have paid an amount of two hundred and $99 for your computer security and services yes I remember that yes I do yeah and the company the company whom you paid they are no longer in service that they have ordered to shut down that is the reason you will getting the refund it's like a lot of iconic oh yeah yep hope you seal all of your icons right I do not put on speakerphone mommy needs talk with the phone man okay can you hear me better now yeah I can hear you better man Andy and you said you were going to be losing your job too but you're still helping me that's very kind I'm asking you about anything anything changes madam just let me know yeah welcome to supreme oh yes you need to see that in the bottom set except click on action like anything just click on accept like Oh what are you doing for living matter oh thank you for asking yeah I used to be a substitute teacher I still do from time to time oh my goodness and because number I think why I'm asking you that because you're like sound like my grandma can you tell me how will you a matter well I do I do not know what to say there Wow no no I'm asking because I see you that your laughs like my grandma yeah no that's that's extremely offensive Wow okay I didn't I didn't realize problem you said not giving me the information the problem I'm not 50 three years old 53 oh my goodness well I'm getting corrected you think a 53 year old is a grandma yes I mean to be fair yes no I'm saying I'm 53 that's what I'm saying you understand my Greco I can barely first like seven or eight years and different okay so you're saying once you once you hit sixty you're a grandma at 67 68 I guess what I'm trying to figure out is if he's basically saying like grandmother problem because we're sending you the form on the computer right now information one by one okay I mean to be honest I'm I'm looking forward to getting old okay I'm gonna giving you the large screen that he could be helpful for you that he can fill it up you can see the full full name you type the full name of your dad the full name you know I can't quite see it just take a look on the computer screen madam you can see that it's a refund form and it says name address email phone number telephone number one cell phone number and the refund amount I just can't see it behind all your professionalism sorry I said I can't see it behind all your professionalism on your computer screen do you see the form yeah hold on you know what give me one second let me go get my glasses okay hello okay put your gloves for your glasses what why am I feeling feeling this out I mean don't you you're you know who I am correct like that's why you called me because madam I told you that we need to verify all the information at first that you are the same person who made the purchase because my account department is verifying all the details that's why I'm telling you you have to fill up all the information one by one oh please fill up good form madam okay that doesn't make sense that's fine okay type your full name ma'am because we do not accept any money on our on this account because it's the federal government account how can I tell me what do you see on the computer right now what do you mean it's a JP Chase federal government account the federal government can send and receive money a business account it's a business account madam but we cannot receive a single penny on our account okay and this is the demo account it's a totally different account it's a commercial checking account we have the account that we can giving you the refund through the interact it's wrong yeah but it says demo sorry this site is for demonstration purposes only sorry it says this site is for demonstration purposes only because madam this is the error account okay we cannot do anything on this account nobody can do anything on this account this is totally or account so can you tell me what is the name of your bank that you do banking I'm sorry whatever you that doesn't make any sense you can't do anything with that account it means madam this is but we can do all this from this account okay so you can't do anything except for transfer money yes we can do on transfer all new account okay so I can transfer money to you you can transfer money to me no no no no I told you that madam we can transfer the money but we cannot receive a single penny on our account because we do not have any authority madam you should get a new bank account okay and I believe that you do online banking with them correct yeah and interestingly enough for free I can both send and receive money like every Beijing financial institution has been able to do four hi could I put you can talk with my manager Accounts Manager when you log in your account you can talk with them so what do you have to do marry me to log in your online banking by yourself put your username put your password by yourself why you need to put your username put your password I'll login your online bank account yeah I guess what I'm asking is let me think of another way to say it in layman's terms why sorry I didn't understand much do you know the word why it's a question wh why because madam giving to transfer the money to our account to your account I need to check it the money is an account or not so when we are transferring the money you have to log in your online banking access sorry yeah now you're saying after your federally your Federal Reserve Bank or whatever the point you need to log in your online bank account at first madam why then we are going to transfer the money to our account to your account and you can check the money in your account or not okay well after you send me the money I'll check at the first one we have to log in your account I told you that why because if you are not going to log in your own one banking we are not able to give you the refund madam so the interactive transfer basically you're saying the only way that your messed up government bank account is able to give me a refund is if I log into my online bank and then you can do osmosis like yo transporting the money to our account your account yeah okay it's through like some sort of weird government-approved as most this like functionality can you login your accountant Adam put your username put your password by yourself actually if something is trying to come up just wait okay hello I'm getting a phone call hello hello hi hi how are you doing today I'm okay yes madam my name is Brad and I'm calling you from the Microsoft 31 depart oh okay hold on let me put you on Calvin's Co okay Brad I've got another gentleman on the phone helping me with the refund with what's going on I'm logging into my bank right now you are logged into your bank right now yeah so Brad I'm on the phone with a gentleman what's your name sir like what is my he's not talking anymore sir yes I'm here yeah what was your name again yeah my name is Steve Steve Watson okay Steve this guy Brad just called he said he's with the refund apartment do you think is he trying to help because of the bank yeah can you just hung up the gold sir okay just hung up the phone so speaking of the line when I hung up the line sorry who are you computer okay okay I'm not calling regarding for the computer tell him this call is not about the computer you remember I had a word with you before and you asked me to call you back so don't let the daughter speak to that guy okay hang up the phone to him I'm Charlene here I'm 34 officer from the Microsoft Department you remember one of my curricular call to you and He is calling regarding for the refund and you I have to call you back no I'm sorry I don't know who you are my mom from her microphone for in Department okay yeah but so is Steve Watson and he's already he's helping me right now so I guess you can just hang up now alrighty harder before no he's helping me is this the guy that is gonna take your money from your account if you are going to log into your bank account in front of him this is going to take all the money out from your account no he's refunding me my money has a government approved bank account you wouldn't you will understand it's very complicated I also have a go over into account I have a teaser count the few things are game you there news economy and madam Braddock save you brand that guy's by moving this I assume that are you been going you're asking if he's a goalie like a soccer team been going on or II didn't know need to talk with anybody man guys guys say mr. gold that guy is from West Bengal robbing a yeah that's great that's great where are you from New York I have a sister who lives in New York you can I just realized okay I'm calling from I'm from where you are man how would you know he would do that why you you are living in u.s. you don't know there are lots of the scam is going on okay but don't you have a harder from dota have a harder use that don't even log into a for anybody calling from the Microsoft refund Department like you are so okay can you call up to the Microsoft directly and ask them that is there any Steve working is there anyone who spawned a different department from his piece yes I want to do that he already called me you don't understand I'm not saying that I'm saying why don't you call through the Microsoft directly and ask them is there any different department the name the name of the guy is people working in his department okay so maybe for certain Oh Microsoft and ask if there's a such thing as a refund Department I was me know he's a very nice man please don't call me back - very rude and unprofessional I'm not forcing you for that that's your money that's your account okay I don't think there's anyone named Brad that works at Microsoft either to give you my bat ID why don't you call up to the Microsoft and ask for a better idea I'm going to give you my badge there's no such thing I told you money it's your decision that's right never call me again no problem I have no problem that's your money you lose your money now no I use it when I want it no problem it's up to you ah sorry how how do you think he's gonna scan me that's what I'm trying to explain you that how is this going to wear until you talk with them I will tell you like when you are going to log into your bank account when you are going to log into your bank account that guy is going to make your computer screen black and when your computer screen is going to be black they are going to edit your amount whatever the balance you have they are going to edit amount all there is so amount and they will show you that - oh my god they have this led they have lots of points now you have to return the money back quick yeah that sounds like a scam he's not gonna do something like that you are going to cry at the end of the day you are going to cry are you threatening no why would I ma'am you are you are listening to that guy that guy's going to come to you get up yeah I'm just making you hung up on that man it's alright that number no man I'm absolutely not madam I told you in the beginning member asking me if your account number like your card number or anything can you believe that guy called me that's so that's so low I mean we're talking bottle the worst of the worst and before I'm planning ahead man beep you need to write down my number man I'm okay I'm going to provide you my number you need to write down your number all right now I'm gonna starting the processing the transfer okay now I'm gonna go to my bank account you please don't touch a computer don't move they're miles while we are logged into our bank account because we gonna transfer from our right okay no no not the demo upon our account our Microsoft account then we can do grad and directly transfer that money from our account to your account okay no just me one moment that's weird because the other guy said that you were gonna make my screen goes blank no because we are logged into our body you said you were gonna do everything right in front of my eyes definitely and that exactly I'm gonna do madam that exactly I'm gonna do all right you don't worry about that okay well I can't see anything right now because you made my screen go dark he clicked it twice did you see it turn black and uncurse Josh I can't see anything because your bank account is being logged out I don't know how why can't I say anything you cannot see anything now definitely madam II can see everything because I can see everything as well what do you see right now I'm gonna phone call hello hello you're speaking to me right now hi Haley this this is from Microsoft I just had a word with blood and you just explained you gotta you were someone whose name is T that's why yeah what do you see on the computer screen at the moment I think your boss is calling or something no no no no hang up the call hang up the call hang up the calls ma'am it's not me you hang up well hello yeah you hang okay yeah yes sir there was some confusion here for a minute thought there was you go and write up with that Ali I don't know madam whom you are talking to they are fraud people madam please okay so the weird part is I scream I scream for a while I don't understand why my screen went blank I told you I told you at the time he was in the language okay okay can you boys please I don't know who we work together you the guy who's escaped near the school run pretend to be from Microsoft kind of with him okay I hung up he tried to miss Lydia yes my name is Amy I don't understand what anyone in their right mind I'm like listen is not listen it was a little logic though right he's trying to tell me that you're pretending to be Microsoft so you can fake change my bank account and try to trick me into giving you money like that's gonna happen mom how can it possible because we already have the proof proof you already know how much you have sixteen oh one second it says that you have 60 seconds left the episode the call gonna be disconnected madam you have my number right okay I'm gonna call you back that I'm calling right back on this number what number [Music] Steve Watts I was making you Steve is that you know it's not a bomb Steve our phone call got disconnected can you hear me yes ma'am yes sir do you hear me ma'am yes Steve yes ma'am hi Steve hello yeah what happened our phone got this man shut down the computer Steve why would I shut down the computer shut down the computer now shut down the computer computer what shut down the computer melt down believe me I'm touching your computer you can see I'm gosh you know what he told me right when you said you are gonna call and he said his name was I hung up on it's the same phone I just I can conference call people you know it's a cell phone tell them to stop calling okay I think if he calls back I'm just gonna tell me to go suck on an egg my grandma used to say I can call you about what me a cell phone because I have a cell phone so you can switch off this one no it's not listen to me okay if what you say is true what you say is true I'm gonna have you a little ball okay I'm gonna put your other conference call if you have a confident thing you mute yourself and you know and if these guys start doing something with their leg or then you start yelling okay I can cover it up and it's strike right I understand I'm just trying to make you aware my Superman Angela claw and I need you to be a covert spy and don't say a word until they do something illegal wait until they do something bad okay I told that other guy I told that other guy you're the worst hung up on him thank you ma'am it did a great job all right now I'm gonna go ahead and dresses the refund murder okay I believe you already have the proof like how much balance you have on your checking on your credit card on your servings another accompied I think as the guy he told you that I'm gonna transfer your own money from your different account to your other account okay so after the completing the transfer madami can check it by use the money if any other account has been deducted apart and also you can check it on your checking account the money's over there only checking account or not okay okay yeah that's right okay so you're saying you're gonna give me the refund now yeah I'm gonna do that I'm gonna do that right away right now okay okay is there anyone mom and how long does it really take you can see that they're just trying am I in between accounts and your own accounts and they're hoping that you're not gonna notice that it came from your account what did they say they owed me was it like 13 I don't know why they did 10,000 that's a really weird amount man thank you for doing this today thank you for doing this hello ma'am ma'am again you received that call please did not receive that overseas account how did you how are you where you hack her are you a spy but but yeah my scroll is black right now I couldn't see anything that whole time now it's asking me to log back into my bank okay wait are you there Brad yes mom why do you keep asking about the screen being blank because he's going to make your screen blank once you login why he can change the amount he will transfer the money from one account to another account then he is going to edit that account why I need to edit a Maui he will show you that there is no money has been transferred from one account to another account and he will show you that by mistake he has send you the extra money now you have to return the money back with the help of a gift card of the help of credit ok did you ever hurt did you ever hurt any Microsoft any Microsoft employee will abuse him on the phone unfortunately I don't I don't speak Spanish or whatever so I couldn't tell what you guys what you guys were saying okay alright well thank you thank you good job you really did it you got him good job you got a water why would you ask me why would you ask me to get a gift card or something like that or a bank he said Sony money money I mean you're giving me money I mean did you hear what he said he goes they're gonna turn your screen off and they're gonna send you more money than they're supposed to from your own bank account and then I ask you who would do that that's ridiculous he literally just did it I'm just logging into the bank again I guess uh-huh that guy keeps calling me he won't stop okay the code just came in why do I have to keep logging into my bank over and over again no the transfer has been made matter of not just me one moment don't touch he'll compete and don't move your mouth one more all right the computer screen of the land okay why can't I see anything you can't see anything madam my internet connection so what they're doing this is a fake bank account by the way but what they're doing is then you can talk to anybody there will be no problem you can if you wanna talk to him you can go ahead and go problem and any page you're on and the twitch right now you can right click inspect element and you can edit the HTML temporarily when you refresh the page it'll be back to normal but he's he's trying to edit that negative amount but we put a overlay you see what he hovers over that the whole screen gets blue it's because I purposely put a transparent hover around the entire screen just to fool them because they don't know what they're doing oh I think I need to help him if I do this I please don't touch it I come on extraction now come contact support cuz it and that removes the other limited which will make it a little bit easier food I think that transfer has been made and now you can see your values what was your previous value and what is your thing about and you can check also all other balance all of your other balance your screen so he as it we only transfer that money on your checking okay so because I cannot anything from my end you can be able to buy your site why is there 19300 in there what are you talking about you're talking when I'm shaking I'll call me later I won't either here is bad acting hello yeah it is 19300 oh wait a moment wait a moment madam oh my goodness your previous balance was on that account 9001 penny right oh my goodness I beat up random mistake madam that that is the guy whom oh my goodness I was in a hurry I wa has differences he foretold sorry I said the prophecy foretold your previous balance was nine thousand one penny and well now you have 19 thousand hundred and one penny and on your credit card or whatever bouncier before is right now the same one-year savings whatever balance was before it's very on your order whatever balance was before it's M but only there is a change has been happen on your personal checking right there is extra ten thousand three hundred dollars been transfer right can see that Oh My heavens can I see God so you're basically what yours are you saying that you gave me $10,000 yes madam instead of 300 I have transfer you ten thousand three hundred dollars into your account we can see by yourself thank you I've been I've been really struggling with my medical bills lately thank you so much ma'am ma'am ma'am ma'am I'm gonna lose my job there is extra money which is not belongs to you because your refund like we was the refund was three hundred right right but by mistake who cares about that I have sent you 10300 right so that means if you keep your money which it belongs to you you're three hundred so that means the extra money which has been transferred that is ten thousand am I correct am I correct right right exactly ma'am you have to give me that money back otherwise I'm gonna face a big problem I'm gonna lose my job by helping you I'm gonna lose my job I understand you're saying it was a mistake no it was a mistake yes madam because that guy who's keep calling you is bothering me on the rush I was nervous I was I was not feeling good about that and you like insincere for you I'm gonna lose my job who don't give me that money back and I'm gonna lose my job man what do I do well what should I do are you yeah you tell me how far is your background maybe I don't know 20 30 minutes okay now you have to go to your bank madam and we you have to withdraw that $10,000 from your checking account by cash okay okay and then one have to then you have to send me that money by FedEx I'm gonna give you a name and address and you know sent that money by FedEx it's not like that I'm gonna asking you to go ahead and buy some gift card for me you have to send me that money by cash madam Lanta so that man wasn't lying no ma'am oh thank god that guy call him he said that you were gonna do this he said you were gonna turn my screen off you were gonna pretend to send me money and then you heard him he said he's gonna have you go to the bank and send cash why did he keep going with the script how foolish are you what's wrong with you the scammer literally said word for word exactly the other scammer said exactly what this guy was gonna do and then he changed nothing he literally changed nothing about his script at all and expected me to just fall for it [Music] disconnect the call just connect the call so disconnected call it all go slow we're not we aren't late okay disconnected call disconnected all disconnected [Music]

Channel: Kitboga

Views: 421,351

Keywords: scambait, scam, tech support, fraud, prank call, refund, geek squad cold call, apple support, cold call, refund department, cancel microsoft charge, $299 charge call, improv

Id: t4X5siNMZO8

Length: 31min 8sec (1868 seconds)

Published: Sat Sep 21 2019