[Music] very fond Department this is Brandon how may I help I received your notification and I just litter say that I would like to cancel the $499 yes member would cancel today and the reason actually why we are calling you today ma'am our company is shutting down and we are running out of it so that's the reason we are calling our customer who are in the volunteered in time to be send money back our job to just give it a leaf back okay ma'am the refund just be handy with a pen and a paper so you can just give me some information I can write it down I want to make sure I'm getting this right you're you're going out of business because the you know the company wasn't really doing so well and in order to if you kind of felt like the best way really go out with a bang is to take take their little money you do have and it was lovely all right now as I'm - as I told you ma'am our company's shutting down and our meeting says it has been put off calling our customers to refund back their money okay okay all right why don't we refund amount it will be three hundred and nine 499 dollars per portion and I don't my name after that my name's Brandon oh okay I'm sitting in front of my computer right now I actually wrote it down yep no I thought I actually wrote down your your information and it's kind of like a pretty my thought right now isn't very how do I say good I I wrote down on my notepad $4.99 Brandon Wilson Geek Squad so what else do I need to write down actually memorize it actually writing things I feel like something that I've been considering for a while now is just like being a writer like I feel like I would okay I guess that would look really good on me you know like being published I feel like because then I could have like my Instagram account wouldn't just be like me weird like Nevaeh dog walker poeira public public offer or you know like really going places doctor nothing model whatever hello okay just minimize yes ma'am just minimize your deck day notepad I just heard myself talking it was really weird okay just open Google Chrome ma'am no yes okay can you see in the middle of the screen it's written Google over there can you see the search bar over the search panel yes I think it's clear everything entered for remote control and remote support access and online meetings right in the middle of screen ma'am do you see a green colored box right it should say download free for personal use let me ask you that ma'am can you hear me yes Brandon or ma'am this is Michael the supervisor here your call has been transferred over to me like I thought maybe Brandon all of a sudden like his boys'll change like he got really happy I'm kind of sad now he's like so happy okay how are you today I'm fine thank you I'm sorry to hear about your company going out of business that must be really hard for you uh-huh but it is ma'am unfortunately what is it will be like that okay so what do you see did you give a click on download link for personal user map yeah no it says your viewer download will start momentarily if geeks what's their business by also just the Geek Squad / no no ma'am that's by the different company and Geek Squad is a different company Alex what is related to computers but that's why is you know like all another platform I'm pretty sure their own I thought are you sure the exporters running out of business man oh gosh people just don't really want help with their computers any I actually have been lecturing my grandma it's telling me about like there's all these different like scams going around we're like people like gosh there's this one where I guess they like put up a message in her computer and say like you have a virus or something I wonder if no no actually that happens when somebody's providing your services on the computer you're not calling you to provide you any services or you know trying to sell you something clear I wasn't saying that you're doing that I was saying I wonder if that's why people aren't going into Geek Squad as much because right yeah right that is right because a lot of things are going on for the computers anyway all right so I'm looking around you I really wish you well you seem like a really nice guy I hope I hope you can find a another job or whatever I appreciate you helping me today thank you so much hello oh yes ma'am yes ma'am I can hear you oh it's ask you just like between us go ahead I said you like the manager or whatever I know you guys like your business and everything you know if it would be possible and again you can say no you can say you can just I actually have been thinking of starting my own business and was wondering if maybe I could have like a little bit it's like a little doesn't have to be a lot really maybe instead of like the $4.99 you can give me like I don't like 807 no that's that's not weird at all all right I would I would I would not consider that weird but I would have to think about let me first refund the $4.99 to you okay and if the energy that I would have to add on I will do the addition after I send you the first amount okay now just go ahead ma'am all right just log in please go ahead okay stop have you ever like I don't know if like a pet like a cat I have a dog I have a scene going on oh he's a saint oh that's so cute I've never heard someone for a dog a saint before that's so cute okay so imagine this imagine your dog or or your pet gets sick right like maybe maybe they're just like mopey or maybe they're like they just they don't feel good thinking up for a while now that I think could relate not just like dogs and cats but like Turtles I mean like ferrets and horses so you like I believe you like a lot of wildlife is that right all right well first of all you don't seem to over by the sound of your voice no I'm actually I'm actually 25:9 yourself oh okay I'm uh I'm really I guess I don't know maybe you've heard like my my parents actually I was just talking to them and I was like you know telling my dad about the business and stuff and it was like it was like wow are they uh you're really going places and that mental that meant so much to me like I've always wanted to travel I mean I just felt like that I don't know I just felt like really meant a lot to me so anyway with the business idea I'll keep it really really short basically and I can tell you more later I just if you're interested basically I thought right now what do you do if your pet is sick I take it to the veteran one of the veteran might take it to the vet doctor yeah I've heard of doctors for people basically my invention the idea is like a doctor for maybe it would be like I imagine it would have a couple little like rooms where like you could bring them in there and there would be people who like know a lot about animals like gonna be maybe like a grandma who knows a lot about cats and like a farmer who knows a lot about okay so that's a lovely idea all right and I do believe you're trying to help for the good cause and all of the money raised would go to creating a sustainable marine makeup line that does not harm animals would be the model the model for the makeup okay yeah so I'm gonna go ahead with a refund then okay okay just minimize whatever you have on your computer screen just minimize it okay remember do you work or do you run a business or what do you do at night I work part-time and full-time okay I don't really see any money coming in from my debit I don't actually see any money coming this is my favorite part when I send the money I bet does it give you like a really good feeling when people get their money back that they deserve absolutely yeah that's so cool all right so you won the money very proud of you okay ma'am like did you write down the balance that you found your checking account did you write it down so you would see a deposit all right and it should come in to a checking account now I hope this is the bank that you might have paid us alright so when you see any college I parted and you're checking all the problems go up well ma'am actually I do not know your personal information here all I can do is reverse the payment from my side okay can you tell me the card that I paid you I don't have the information ma'am because we're not allowed to ask or give out any information over the phone okay okay like whatever would be your present balance and it will automatically go up it'll automatically unfreeze okay okay you might see a screen go black computer screen okay once your screen goes black ma'am that is when we can actually make the transfer all right because when your screen goes black our screen goes black - all right it's like when Stanford and one yes right now and once the screen comes back you would see that transaction is complete I can't see I literally can't see anything okay so like I just heard of truth comes back up please let me know okay ma'am I there's a thing that popped up to install a driver software that makes it so you can't see the screen and I cancelled it screen back map you can you can see a screen I'm just trying to guess its ticketing yes I can like what do you see on the screen right now ma'am what am I supposed to see I don't I don't get it you would be seeing a black screen okay yes it should be like that is it completely black or do you still see the normal page yeah it's I can't see anything okay it's black so mentioned dupatta that's completed and did you write down the balance that you had in your account you just log back in and check manually a deposit what happened I'm saying I'm saying what happened oh nothing happened ma'am we did not send the money yet all right we will just send it right now did you log in what is four plus five minus two is that five is a 9mm is that what you want - seven that's to know it says ma'am it says ma'am that I'm ready to transfer the money so just write down the balance that you have in your checking account and you would see a deposit being made in a moment your screen will go black again all right once your screen goes black you know did it turn off just go black yeah why why do you do that I don't okay ma'am first of all it's an online transaction so when an online transaction takes place all right all right so he thinks we can't see anything automatically go obviously we can that's right just about what's happening okay scam is now he's transferring money in between our accounts is transferred $1 I don't understand why he did that Matt let me know that he was just testing to see if it were but the whole scam is that he's going to transfer money in between come up in between the accounts oh I say we all do is going to edit the HTML of that transfer from well yeah I'm playing a game called I don't know if you've heard of it it's called it's um it's this game I'm playing on my iPad okay take two minutes once the screen comes up please let me know okay ma'am okay all right you got it you should tell that you're actually looking at the background noise also right so what he's trying to do is edit the code right to say that there's more money in the account I felt like things weren't working really really well until the screen was turning on and off but that's just me video screen come back do you want to see it now thousand dollars please let me know like a did your screen come up now yep all right do you see a departed okay so my savings account used to have no names no no not the saving them it went in the checking hello wait why am I missing one dollar in my savings account and then I remember that why don't you four thousand and one dollars extra is the balance okay or is it because what I can see your mom the deposit amount is four thousand dollars in your checking account do you see that it was four thousand four hundred and one dollars but now now there's eight thousand I mean just like refresh it to me sorry so that's it it's refreshment no the weird thing is there's an extra adult I'm missing a dollar in my savings and I have an extra dollar and my my personal I don't understand for a second I said $8,000 I don't understand what's going on black ma'am I don't I get it now why is it turning okay why is it turning awesome or they don't understand okay it will come up ma'am just give it some time all right just don't touch anything just give it some time it will come up all right okay welcome transfer wasn't completed okay didn't work last time if I wait long enough and since he's just editing the HTML it won't actually ever be there no okay I'm actually in the kitchen right now and I need to get some food please come to the complete come to the computer man okay did you get some money to go through her not really what happened is by mistake I departed at 4000 dollars in your account instead of 400 all right let's check your balance what are you kidding me I'm just checking balance them in your checking account you had a balance of four thousand four hundred and one dollar you were supposed to receive four hundred dollars and unfortunately I might have pressed an extra digit ID four thousand no it's really is giving me extra my business thank you so much for doing my store money for my business it really means a lot oh I thought I was like yelling I was pretending to be shocked for the recording I didn't realize they were gonna give me so much extra money that's three thousand five hundred and one dollars more than you needed to give me I was like oh my god that is so nice thank god you're literally changing my life oh my god never use anything this nice to me before oh okay so ma'am can you hear me are you listening ma'am yes yes I can hear you unfortunately my gosh okay ma'am unfortunately a mistake was made all right now you receive $3,500 extra in your account is that right he's such a good actor Wow I'm not really a mistake was made I accidentally said to 35-minute really get in trouble and of course if I don't wait sorry my my I can't see anything on my screen again okay it will come back up okay because you have logged in are you logged in back I didn't really I didn't see that coming I wasn't expecting for not be able to see my bank how did your screen come back let's check it you're right I think ma'am unfortunately what happened is when I was transferring the money and fortunately I might have pressed an extra digit and you received $4,000 back okay now what I would suggest ma'am is the best really quick I know you want to tell your story and I like I'm super super interested in hearing about it but why can't I move my mouth so I'll look at the transaction history figuring oh wait the screen go black and what's going on it was Club ma'am all right so just hang on once this back up please inform you why does my why does it keep disappearing I'm actually you're connected over to us all right and there's a reason why like whenever you're trying to access your account online all right the screen will go back and then come back up again okay so once the screen comes back please let me know thank you okay I want to test her we added a dispute button so he's editing that one dollar transfer right now and if you're not totally following along the general concept this is a fake bank account it's not real and what they're doing is temporarily editing the HTML you can do this on any web site so technically if you're watching and like the twitch desktop you could click on something like the number of viewers and you could type nine nine and a nine a nine and it would look like there's 9999 whatever viewers right now and then it's just temporary though and so if i refresh the page this goes away that's why I has to keep hiding the screen refund hello balance transfer of $4,000 you have to be kidding okay how do you how do you do that so you can give that 500 emini meal let me just dispute it with my being hey why can't I move my mouse I have to keep like control the leaning over and over are you sure that I want to open a new support ticket yeah so this could work right like I could basically just to speed the charge right you don't need if you dispute the charge now the money has gone over online - you do not dispute the charger Kay ma'am oops I guess we both made mistakes today bodily purity all right ma'am can you hear me yes you would have to send me back the $3,200 from the 4,000 that you received from me why did you just like speak up a little bit louder okay can you hear me ma'am yeah now do you know what is an apple gift card at the Apple Store that usually I think I've heard of them if you could get the Apple gift card for me a radio GU you need to purchase two gift cards one for 2001 for 12 months what if we do that maybe we could do this so the money I did dispute the charge I assumed my bank and said that they would be calling me if we dispute the charge the bank will give you your money back now they would not give the money back they would put some money on hold because the funds that you receive who cares they're going on a business that's your money back eventually it's not even your money like it's your company's money it's not a big deal right right but if I don't get it back if I don't get it to be the person who would have to fix updation but you're gonna get it back because the bangle the bank I'll give it back all right said you owe me this try just call my bank really quick then cuz I don't have like a lot of time today but that'd be better remember what I did it I reversed the payment that I sent you so you can check your account the PO you reversed it just log into your account and check it that's what I'm saying okay yeah I guess were saved right optimal you videos can go off yeah why does that always happen it's not larger than my bank account good all right now when your screen comes up or I just you know whatever is about what now he's gonna go the other route and like take all of my money and hold me hostage come on dude also why did you come up zero zero point zero zero do you see any balance in your account i no actually I don't oddly enough zero balances in your account right because in my and bam I see a deposit of almost $9,000 in my account I see the deposit your accounts have been zeroed out is that right okay now I refreshed it it looks like there must be some kind of weird glitch going on that's fine my screen why does my screen keep going blank I don't understand ma'am because you are connected with us with your account online and that is how we can make the default now what happened can you send me $500 I'm please ma'am what happened is when I try to reverse the money yes you can see your balance turned out and directly we came to zero yeah but you can't do that CS father than my account of $8,000 ceremony that's impossible okay well that was a direct deposit payment that you made or write your account if connected with our account all right well when you undo that you're sorry right now please undo that now if I undo that your account would be credited with $8,000 all right and if it's clearly there with the $8,000 you can keep an extra 300 but you would have to send me back the $3,200 okay this time you undo it I'm gonna redo it and instead of typing 8,000 sorry 9,000 something just type in the amount you're supposed to it's not that hard like how about stop making so many mistakes and actually do your job how about that like sorry sorry I don't want to be rude but like maybe actually do it correctly can we try that well that cannot you can give it a try ma'am alright I can try and reverse the payment back to you if you see the reverse payment tell me for your account fees let me know all right okay so is this one so complicated and you can just like give me my money back if I reverse the payment you would see a deposit of eight thousand four hundred and one dollars in your checking account okay now we see the departed math and once we see that the project ma'am your savings account would be credited at nine hundred and twenty also all right all right now as I have reversed the payment map okay now this is a month at this time let me send you the difference back let me send the money to your bank how could you send it to my bank now it is a reverse account that we are using you cannot send any money back because our company is out of this but you just hook money back literally five seconds ago what are you talking about okay how about this take all of the money out and then do another transaction for the correct amount mom I cannot do that yes you can yes you can it's a one-time refund that right a mistake obviously no I get either yes I can either to the entire funds back or you're gonna have zero balance in you reckon I give me alright three years yeah give me all the funds back alright and if I give you all the funds back you would have to send me my $3,000 okay this is literally the most confusing thing believe Claudia that amarcord good oh I am sorry I don't I don't speak French are you speaking German or French hello yes hello yes heart my name is Patrick I'm the senior financial officer how are you today no this is Patrick like what's going on I can hear my parsley juris huben is speaking to my agent furlong yeah he just made like a stupid mistake getting punished for that he made a mistake you use your or any I'm sorry were we talking at the same time yes I can hear you go ahead okay no no it's fine I did I didn't mean to like interrupt you or whatever I was trying to say sorry okay come out visit me when I was trying to say is like I was thinking that hello yeah um I'm listening go ahead okay I was thinking since you guys have the ability to withdraw or basically cancel the 4,000 I'll have him it's weird so he has the ability to cancel the 4000 and apparently also has the ability to entirely drain my bank account instead of entirely draining my bank account could you subtract 3,500 mm-hmm all right you all right if I'll be at your place I would have said the same thing with your telling me okay but let me tell you one thing I can do excited yes we are out of business okay so the bank account we had those have been traced by the government we don't have those bank accounts working anymore we don't have the facility to receive funds in reverse account that's why when we are trying to revert back our four thousand dollars in our account your entire money is coming along with Carmen that's the problem so either we can give you your entire money or we can take your entire body yeah corporate horribly confusing okay so basically you can either take all of my money or I can take all of your money it's basically what you're saying exactly I would like all of your memories well that's what happens because we can use our $3,500 okay actually my I think my bank is actually calling me right now I disputed the charge so we should be fine let me take the phone call if you want I can put you on the phone like one second let me just take this let me just take the call so you're right okay I added that one can you hear it um hello ma'am Who am I speaking with oh yes hi this is the day I will 'then i was the one who disputed the charge i hear someone else on the line for a second was that your husband or sorry your friend or something oh yeah no he's not my husband not sure he's my friend either are you still there Michael I'm sorry I didn't introduce me I should they normally hang up because I didn't want to talk to the bank hey Michael it's me hey the phone I think the phone lines are disconnected from your side man oh no oh heavens okay yeah cuz he hung up and then I hung up on the bank so I was gonna call the bank back with him on the phone so we can get this straight now is that okay ma'am let me tell you one thing at this point of time your accounts have been zeroed out okay now if you call up the bank ma'am all right what what's gonna happen is unfortunately we would not be able to send any money back into your mother's keep it going for a little bit all right the bank would actually file this as a fraud you said that you've transferred the money back to me and then I had extra money you had extra money ma'am but we have taken it out because you know like the connection has been lost or something maybe my money back of course I will give you your money back now all right if you would have listened to me in the first place we would have sorted this out in a very different manner are you still on the computer right now ma'am yes I am okay do you see the TeamViewer icon come up on the screen yes I do all right what is the password please just confirm the password I didn't say ma'am I will not give you your money but you automatically filed it as a dispute alright and you automatically call it the bank you can continue Apple Store I need attorney greenback okay deal you give me three grand back you go to the Apple Store yes deal you purchased two gift cards one for two thousand dollars Apple gift card let me write it down for for you in the North Terrace to be clear I don't deposit the money sorry why would I buy you an Apple gift card just wondering okay mom you have an Apple account alright and with the Apple Gift Card we can transfer that money into our Apple account and then get it cashed out we don't have a bank account to receive the refund looks like I have to spell checks like we redeem the current all of your money out at this point of time your account is in a negative balance in a zero balance give me my money back doubling my bank and the police I am ready to give you your money back but you would have to send me my gift concert you promised to send me the money back after I get you the cards though I promise ma'am I just won't have any money to buy the cards right like theoretically if you took all the money I won't have any money to buy that did you login yeah well I can't I just was thinking I don't need to because there's no money in there I'm sorry right okay this was the balance that you should have right oh great okay he's tell me my money back ma'am that was not the money back that was just a late that he was being shown all right that was what you should have had in the first place no I saw the $4,000 in there everything's fine no do you see the balance put back I put all the money back man okay okay time let me tell you man all right if the banking team wants they can zero out your account all right I don't want that personally but I would just suggest math that as we promised we came to a deal you can keep an extra five hundred you just need to send me back right thousand dollars okay okay I answer you basically like you're basically saying you want me to leave though in the store and didn't see that they got one person an apple gift card is $2,000 okay so the amount that you need to get is 3,000 so you need to purchase two gift cards one for 2001 for a thousand yep you gotta go to the Apple store yeah we go and you got a purchase so the best thing would be mom you make away to the Apple store I'm on the line what you're out of your house once you're in the car just let me know okay how much extra did you send me again 500 is your refund and you are using you said you want another 500 obey ceccolini 608 includes what you're saying I'm 30 that's like pretty close to 4,600 then the amount that you sent me back yep yeah yeah okay I won't be needing any help anymore thank you I'm sorry I said I don't need any help anymore thank you [Music]
