Managers, What Is Your Best "I AM The Manager" Story? (r/AskReddit)

managers have read it past or present what is your favorite I am the manager story we had this insane and rude as hello old woman screaming and ranting she couldn't use a coupon for something the coupon was not even for we stood there arguing a good five minute holding the line up her grown granddaughters were with her trying to cool her down and embarrassed as hell usually I would have just given in and let her used the damn thing but she was being so rude I was not about to helped her she asked me to speak to my manager and I said I was the manager and she didn't like that at all and said well I'll just go to the other location in town they will take my coupon and I said not if you don't buy what it is for she left few minutes later we run out of a product we need and I call other location and they have some we can borrow so I head over to get it I walk in the store and who do I say about to get in line for some food the old coupon lady so I wash my hands glove on up and jump on the food line the lady walks up to the counter and I smile huge and say hello how can I help you her granddaughters both gasp and go oh god here we go and the look on the grandma's face was priceless she did not try the coupon again law working night shifts at a gas station my co-workers sister came into the store trying to buy cigarettes without an ID I didn't say anything about it he rejected the sale just cause he could using the excuse the manager may chew my ass out she responded with something along the lines of how would he know i chime in coolly with I'm the manager along the same lines I was at my first trade show for a product I invented it hit the market in February and the trade show was the 26th of February a guy came to our booth and kaki told us that he'd seen our products before and he didn't like [ __ ] made in China I literally laughed in his face I said I invented it I make it in the US and it's only been available for two weeks he just looked at me suspiciously and walked giving an interview for a restaurant job the guy has a ton of experience and seems likely is more than capable of it only thing is he's a job hopper worked at something like 10 other restaurants in town in the last year and a half I asked him about it why he was in and out of all these places and he says oh I keep getting into conflicts with people I really just am not good with rules I prefer to do things my own way I never get along with management so up in case the fact that I'm interviewing you didn't give it away I am the manager here he lost all color in his face and thanked me for my time I'd rather do things my way than have a job not really a good way to go through life if his way is genuinely better then he should be able to persuade his manager to at least consider it automotive industry here quick lube style place franchise where owner only owns two locations I'm the service center manager of one location and area manager over both customer roles up and asks for an oil change she drives her vannin pops out and walks around the side of the building once we finished the service she walks back around and gets in the van she starts to pull the van out and starts yelling about her window saying we broke it and that it wouldn't roll up now I immediately pulled up the camera footage clearly showing the window was down when she pulled in and she didn't want to hear it she promptly asked for the manager I explained that I was the manager she demanded to speak to my regional manager I explained that I was the only person she'd speak to as the owner is fairly absent and doesn't handle petty store level complaints she called the corporate 1-800 number on the back of our invoices because we're a franchise that complaint gets typed out and sent right back to my email inbox with a phone number to contact the customer she wasn't pleased to hear my voice calling her to shut her down again I work in a retail outlet store we receive all the older merchandise from the main stores in the district so they can make room for newer collections and we sell the old stock at a reduced price there's nothing wrong with the clothing it's just from an older collection however because of the reduced price everything is final sale we won't take returns or exchanges before every transaction at the cache we remind the custom about their purchase will be final sale no exchange no return and then once the transaction is completed we stand there a seat with final sale of course sometimes exceptions can be made if the item is defective or the customer is really nice we will make an exception anyways one day a lady comes in and I can tell she's one of those customers cuts me off as I'm greeting her to tell me that she wants to return an item because it didn't fit her or something like that I explained to her that look I'm sorry madam but there is nothing that I can do everything is final sale she replies that she was never told this I take a look at her a seat and I see that it's been stamped final sale so I tell her look madam somebody must have told you because your receipt is even stamped immediately she goes off on me yelling screaming swearing saying how incompetent I am and that's why I'm working in retail because I can't find another job and blah blah blah the whole time I'm just staring at her she finally finishes her tirade by saying that she shouldn't listen to lowly employee like me and then she asks for the manager I cleared my throat I looked her dead in the eye with a grin on my face I'm very sorry for you right now but I am the manager she just deflated all the gusto goes out of her swears under her breath and leaves the store the part that really gets me though is that the shut she was trying to return it cost five dollars but it was the best moment of my entire part-time retail career when I was in high school I worked at a candle store in the mall for the most part everything was returnable for store credit unless it was a sale item or holiday specific stuff I had a woman giving me the hardest time about not being able to return something that had obviously been used for an event and she no longer needed she asked for the manager who was there but wasn't satisfied with her answer she went on to ask that we contact someone else about it and it just happened that we had a visitor from head office at the store that day still not happy with getting the same response from all of us she went on that general disgruntled customer rant of this place is terrible and I'm going to tell everyone how terrible it is and no one is going to shop here and in the best move I've ever seen the woman from head office dragged a ladder out into the middle of the mall walkway and insisted that the woman start telling people about her experience right then and there the woman quickly shut up and left it was beautiful not the manager but was in charge working in a kitchen and whoever was on the close ran the shift Iran closes two or three times a week depending I rocked into work one day started doing my [ __ ] in doling out tasks as and when they needed doing one of the newer staff members decided they weren't following my orders because I wasn't any higher up the food chain than they were in their rise doot why should I do that you are not a manager I'm gonna carry on doing my job which at the time consisted of standing around waiting because it was about 10:00 p.m. on a Monday evening and nobody was ordering food nah man I'm on the close so it's my kitchen we need to get this place cleaned and I'm allowed to delegate roles you're lucky I've given you an easy job really you could be doing what Gary's gotta do where you're guaranteed to get first degree burns if you are not careful duck you I've told you I'm not listening to you I'm done in two hours and you've got no power over me actual manager walks by at this point kit this is s G Dave's kitchen for the night if he tells you to do something you do it he can run a kitchen better than I can and if I have to come in here to make you do some actual work I'll make sure he gets you cleaning behind the grills it's always fun to see a lazy worker get reamed for being a donk 21/22 years old low rung manager of movie theater guy tearing tickets took a lunch break so I am tearing tickets lady comes in like an hour before her show is supposed to start the end of the film is still going on and she is holding what I can only guess is an ice cream sundae made for four people I tell her we aren't letting in for that film yet and she can't bring in outside food into the theater she gets into a tizzy and tells me that she always I say always brings food into the theater and no one has ever stopped her I'm n impetuous 21 / 22 year old making 20 cents over minimum wage so I tell her it's been a rule since before World War 2 you should get out more she says I want to talk to the manager I say sure thing I'll go up to the office and he will come down and then I walked up to the office check my hotmail I'm old and came down and told her I'm the manager and she can't come in with the outside food ended up giving her a refund for her ticket after she said I know the owner of this theater and he will fire you it would have been nice if I had been fired I would have gotten unemployment got a phone call from one of my sales people guy wanted an item for the same price as Best Buy except Best Buy didn't have them in stock on their website or in store I checked plus we don't have a price match guarantee so I denied the price match got another phone call about 20 minutes later from the same salesperson sounding frazzled to the same price match I tell him to hold on and decide to take a walk so I show up and the guy is still there and three of my guys are standing around with that I just got yelled out for 20 minutes look live my own face far too often I walk over and ask the customer what was the matter I then make a big show of scanning the item and checking best by his website and checking our internal post system before sadly declaring that gee I sure would like to price-match the item but unfortunately I cannot sorry how would you like to pay today sir guy freaks the duck out yelling about how ridiculous it all is and how we're violating our price match guarantee and how he's going to email corporate unfortunately sir we do not have a price match guarantee and I'm afraid we are unable to match that price in this particular instance now would you like to pay for this item now sir I saw a price match guarantee on your website I'm gonna email corporate sir I'm afraid we have no price guarantee on our website you may be confusing us with another company sir if you'd like to think about your purchase we can always give you a price quote you do have a price guarantee I saw it on your website you're being very unreasonable sir perhaps you'd like to think about your purchase and complete this transaction at a different time this is ducking ridiculous and he took out his phone snapped a picture of my face and a picture of my nametag and stalked out over a $12 price difference so I told the salesperson he could take an unlock break and I went back to my office I looked up the guy's account and then googled his name a VP at some tech company in California I put a note in his account good luck getting a return authorization now [ __ ] I informed the Director of Sales as soon as possible because see ya he giggled when I got to the picture taking part of the story not exactly the same but I saw an argument in my university once an undergrad was so sure of his position that he referenced a book he had to prove his point the person he was arguing with wrote the book it was above efficient airfoils in an aerodynamics class on the other spectrum my boss a few years ago would ask the secretary to do something and one time she was like nah we won't be doing that and he was all like but I thought I was the boss and walked away with his head down I used to run a bar I'd usually be in the office or supervising but I got bored one night and covered the bar whilst the bartender's went out for a smoke break this woman comes up with her friends and quickly becomes an annoying customer takes forever to decide on drinks keeps trying to get free shots trying to haggle on drinks prices all while being rather rude I start to get irate as the bar starts to get busy more and more customers are trying to get drinks but this woman will not decide what she wants eventually I tell her that there are other people waiting to be served and I'll come back to her once she's ready to order that should did not go down well the woman starts shouting at me saying how she could take as long as she wanted she was there first bla bla bla she ended her anting saying that she didn't want to speak to [ __ ] bartender anymore and demanded to see my manager I obliged went into the office a door right next to the bar waited for 30 seconds before coming out went back to the woman and said I hear you've been having an issue with a member of my staff how is this a ducking joke I said to go and get your manager me you're looking at him laughs and seeing as you've wasted my time and all the good folks time you can wait till everyone is served before you the look on her face was priceless she began swearing at me profusely even tried to throw someone else's drink over me by that point I had more than enough reason to throw her out of the bar which I did to the delight of the other patrons I was tipped well after that but I put that [ __ ] in the tip jar cause managers don't get tips at least the bar staff got some money and a laugh out of it I used to work for a particularly large ISP doing tech support one day the guy working next to me was dealing with a particularly rude business customer the business customers were usually treated like kings but this guy was having a particularly hard time even getting a word in eventually he put up his hand to motion the supervisor come talk to the customer right then the owner of the company happened to be walking by with another one of the executives I've met the guy a few times at the company social events and he is a rarely down-to-earth employee friendly boss he asked what the issue was with his customer and after red was explained he took the headset and picked up the line after listening for about four to five minutes he said very flatly that's never going to happen especially not when you have an attitude like a 13 year old girl again listening for a minute before he said I don't have manager I own this company and I don't have to listen to this [ __ ] from an [ __ ] like you and neither do my employees I'm terminating your account with us he hung up and I watched him disable this guy's account and add an ode to the file customer is an [ __ ] do not reinstate account boss then he just handed back the headset and carried on about his day [Music]

Channel: Best Posts & Comments

Views: 167,513

Rating: 4.93855 out of 5

Keywords: r/ask reddit, r/ askreddit, best posts and comments, askreddit top posts, reddit top posts, r/talesfromretail

Id: abzMlOZcyMw

Length: 16min 26sec (986 seconds)

Published: Mon Mar 02 2020