Kitchen Nightmares - Season 1 Episode 7 - Full Episode

tonight on Kitchen Nightmares Gordon hits for an Italian restaurant that's headed for disaster why did you decide to become a chef owner if you haven't got a clue how to run a business but you couldn't tell that by watching the staff is Campania a business good afternoon Campania or a high school cooking class the owner is the big man on campus people love my food no seriously in denial and the employees you seem to be here for the party couponing is like high school it's everybody like really gets a lot II feel like I'm in the middle of a real trend it takes forever for the food to get out of the kitchen on top of that there's not only fighting in the restaurant there's fighting in the parking lot and because the enormous portions are ensuring no one leaves without a party favor even those go selling there as a bone trim as well the food costs are out of control I can go in there and just give you five hundred dollars of waste but now the party's over have to cut these portions down if Gordon can't get this cast of friends to grow up take it serious this restaurants gonna be grounded for life tonight on Kitchen Nightmares is the time this is serious time we're doing it but there are a stir [Music] Fair Lawn New Jersey a predominantly Italian community about 20 minutes from New York City for years Campania was a successful business but since Joe surnicc Lea took ownership 18 months ago the business has dramatically declined and it's only a few months away from closing good afternoon Campania I didn't go to culinary school what's this chicken for we don't have recipes we don't use measuring cups or spoons because I'm the best we have a lot of fun here sometimes I guess a bad thing because we don't take everything too seriously sometimes no job that job the kitchens always playing practical jokes on each other [Music] it's like a big romper room back there yeah we're all like little kids we're all very silly I'm still a kid I still have a tongue ring I still have a tattoo you know I don't really plan on changing the way I think in time soon I am serious but I'm gonna have fun with it while I'm you know in the process compani definitely has its it's its share of problems big problems our oven is broken completely broken these are not working ovens so they've now become storage for us we have two walk-ins the handles a broke first this latch broke so this door just kind of swings open it doesn't lock shut the men back there they should be able to fix it I think I'm a pretty democratic boss open your freezer get me some punch at that Joe gets very easily flustered and frustrated which a lot of times winds up making everybody break down it's frustrating yeah because who needs come out quicker for know last night I worry about Joe I worry about stress level I worry about Melissa I worry about the boys it's not easy I'm financially in trouble the debt of the restaurant alone is overwhelming my personal debt wife kids mortgage that's a lot of debt you put everything into one venture but it takes a lot of courage you know I owe my purveyors about $80,000 right now in cold hard cash I get something out to you on a Monday some of the purveyors will show up and ask for a check but I don't know if it's the economy or what I can't see us going out another year and and that's a really scary thought and I'm gonna do everything in my power to avoid that [Music] I'm looking for a restaurant an Italian restaurant on the main strip here Hanyu Thank You Campania hardly a perfect location for a restaurant on a strip mall but let's be honest is the food accounts and I've heard they've got problems yesterday I'm on my own yes follow me those times I'm always on my own how are you today good are you doing here well thank you thank you you're welcome mr. Ramsey how are you man I'm Joe sandy glia good to see welcome to New Jersey is this uh you always pointing or is that just I don't wanna use my hands you know I'm southern Italian so there's a lot of that that's the way I am it's the way I operate I don't know what he was looking at okay what would you like today may I start please try the bulgur tortellini yes and then I'll try the came finish with four there with pistachio cranberry crusted Bryce a chicken thank you thank you ready to go Joseph lamb white tortellini suit I mean I was smiling but my heart was racing back and put up in a tortellini soup I got tortellini soup work and I got my half wrap work and they had it all you my friend sounds like a very very busy kitchen back there is reading food I hope Gore didn't satisfied if he's not gonna let us know I just bland and tasteless that one was definitely worth the wait how is everything they made here these are they brought him it filled with deal oh no I know it's that wasn't a question I asked him they'll hold me yes they bought in from a place that makes them home it thank you is it popular um somewhat I love the way you skip over it Darley popular not so many people order it as much you know so no thank you you're welcome I think Gordon's gonna drive me crazy by the end of it all it's gonna drive us all crazy how made me made on site in the story cut [Music] alright let's take them out thank you so this is a grilled sausage in there yes garlic everywhere big big big chunks of everywhere hey yeah yeah you won't want to go back to the office with that breath would you Gordon found that we eat too much garlic in our sauce I tend to like garlic so I never really noticed that okay thank you thank you much I would like a toothbrush now please what - no - Mitch bollocks I think it was just fine personally for me if I was eating that I wouldn't [Music] there you go access show chicken what is that on top okay looks like your Bisons tongue it's dry it's sweet and it's oh dear do you didn't like the chicken wouldn't like the sauce didn't like the crust thought it was well done eating it one thing I'm fascinated me throughout the whole lunch all I could hear is laughing a joking and lots of screaming coming out the kitchen I was pissed off waiting you don't expect to hear all that laughing giggling when you stand there waiting on all your food the tortellini of veal was just bland and watery then my grilled sausage I've never seen so much garlic in additional my life Gordon called me out on my food and the happy Italian food is about Russ Ignace phenomenal ingredients and something that's relaxed and casual but in a delicious way and I just found it you know somewhat boring to be honest you'll see us backing it out y'all my food I think is is pure and honest and good I think it was a mistake that I did this up next why did you decide to become a chef owner if you haven't got a clue how to run a business Gordon serves up the truth I've never seen such humongous courses he would need that which can Joe swallow it no all right you know what while we make it a public issue with this now this customers here this customers here I'd rather have this conversation down about that which was fine and when the staff monkeys around you know Gordon goes bananas that's coming up on Kitchen Nightmares day two and with this restaurant in financial hell Gordon knows that he needs to increase business but he also needs to find ways to cut costs I mean thinking about this overnight and what's bugging me now is what's he wasting in these fridges that's my concern now this must be a pain in the ass the minute and muscle opens then along with fresh they're gone that's dangerous that's his death muscles dead this menu is far too big for his own good I'd understand what's going through his mind to have this fridge stocked with all these ingredients and no customers to cook for look bag after bag after bag there's nearly two months worth of chopped garlic there this is where is $80,000 delis in all this ingredients this fridge is stopped now like a restaurant that would be fully booked for three four weeks in advance and we haven't got those customers so why don't we call this ingredient it stupid absolutely crazy with a young head chef and an inexperienced owner gordon decides it's time for restaurant management 101 you're in charge of the purchasing yeah those fridges are stopped up for a busy restaurant we haven't got money to waste is endless ingredients in there they're not being used properly everything we buy is costing money I can point fingers in every direction for the the walkins being crowded and it's a catch-22 because we run out of something Joel throws a fit or his last time you had a budget for a weakest $4,200 - I don't think with scrutinizing what we're purchasing I can go in there and just give you five hundred dollars a waste I sorta walk in a completely different light I went holy hopefully Gordon's economics lesson has sunk in now it's time to see how this jovial Bunch handles a dinner service which given the lack of customers shouldn't be that difficult you're gonna get in trouble even so Gordon has to make sure these kids stay focused okay right you you know someone's going on it's not party time this is serious time nothing new with friends take it serious like a boss let's go but old habits die hard Campania is like high school because it's like really closed in social environments everybody like really gets along I'm kinda like the biggest flirt here we just all feel very comfortable around each other while Campania restaurant is really more like Campania high Gordon wants Joe to start treating it more like a business and less like a party everybody yes here we go right 1 2 3 4 5 6 7 8 9 10 11 11 members of staff stop right that was it was pretty blatant in a big move real big move Gordon definite means business business sorry guys thanks for coming but thanks but no thanks clueless Gary when Gordon all of a sudden eyeballs [Music] trucks see you buddy play guitar Chris take care buddy get to have a haircut next I need three on the floor three waiters on the floor let's go who's next Katie Casey thanks thanks any questions I cut a few people they were clearly upset you know Katie was definitely upset I had a you know I had to make a tough call tonight and I really wanted to have people tonight that were you know on their game I'm good enough when he needs me when his ass is on the line but not for that I came in tonight and canceled dinner plans all my friends good luck let's go with the staff now trimmed-down playtime is over good evening madam how are you good to say and it's time to focus on the customers okay as orders hit the kitchen the staff is quickly overwhelmed and everything is moving at a snail's pace [Music] [Music] that's what Campania is known for is waiting three hours for your food [Music] start and not surprisingly problems in the kitchen have customers totally frustrated [Music] [Music] before anybody 30 minutes for salad I have people pointing at me and they're going like this and I don't understand I can't tell them you know how hard it is to put lettuce in a bowl with some dressing come on guys come on we're getting backed up now I'll wait on a cold one and when the food finally arrives at the tables it's met with mediocre reviews I'm sorry but I'm not serving that so we please stop we're doing and do something about it guys another observation by Gordon of this restaurants inefficiency is its portion size almost every customer leaves with a doggie bag unbelievable right and huge portions mean unnecessary inflated food costs I've made the decision bite the bowl on the portion sizes I think that's what the people like they're taking it away oh don't even that was God serving there's the bone frame as well this big time as companies' customers leave with their massive leftovers Gordon knows it's not just the food they're taking but Joe's profits as well sit down sit down did you want all this food now of your friends with you yeah and right now you're my guest okay yeah let me just point to three things out this is two appetizers two entrees mix salad and your preset oh I'm trying to show you what you give your customers every day lunch and dinner I've never seen such humongous portions every customer left in this evening Chuck food together it's what the customers are used if the customers love this they like the big portions from Anna's financially and throw money literally down the drain for every dish you put in here and then on top of that you can t grill a piece of bruschetta there see that be there you would hear that would you No talk to me now you're getting upset now yeah get real upset I think that hopefully I'll get through to you now you're thrown thousands of dollars down the drain why did you decide to go into business if you haven't got a clue how to run a business all right you know what why are we making a public issue with this now this customers here this customers here I'd rather have this conversation downstairs how about that are you scared again am I scared yeah you're embarrassing me in front of my customers [Music] [Music] behind every Russian is a family and when the restaurants in trouble is the family that suffer so I want to get to Joe's wife Melissa and just actually find out what's really going on in Joe mine ever nice to see you girlfriends name there's a nice house oh thank you four years four wheels loudly so um three boys three ways big responsibility yeah yeah a lot of pressure on Joe's shoulders um how do you think he's doing he's very positive and you know it's his dream and I know he's giving it his all to you know try and succeed but you know it's not just all about being passionate in the kitchen that's what I'm trying to tell him and whilst I love is in few dozen I ran the food it's a business it's not just the food I agree with you I do and I don't know I mean I'm glad you're here I mean I think he needs to see the black-and-white more hardest thing for me is that people like us put everything on the line for a dream and it just want to seem that the time you know to succeed please don't give said I don't you go upset please these things that you told me before he needs to know the Jeopardy like I can't be literally Joey's months behind on us being paid I mean it's as bad as it probably kept you know Phil would lose everything I mean I'll lose my house mice business can be turned around and I pointed out toasty things yes it can yes it definitely can even out yes now having a given Melissa his word Gordon now knows that to turn this business around he must spend time in the kitchen retraining the chefs from food prep to presentation I've watched the way we serve food here no one really gives any care and attention to a little bit of presentation I know it's rustic but at least make sure that we got a little bit of pride in what we're doing that looks like you can do better having Gordon Ramsay in the kitchen that was pretty cool he's on top of his game and that's why he is where he is let's keep it flat yeah it's just it's raking apart yeah but you'll salt it like you don't like your granddad or like a more you salty so gets nice and fun he's one sharp cookie I can tell you that much basically he's teaching us that we had to step up okay chicken cough the drum and the thymus sitting on top of one other so just looks looming now that Gordon has given Joe and the chef several pointers it's time for Gordon to introduce a signature dish they can handle meatballs become famous for meatball I go to my restaurant is this Lee for me goals as well one just give you meatballs Gordon showed us need for us I think it's a great idea that's good he'll be a cheese on that good I think us being no further meatballs isn't so bad because I'm usually known for raw food never really coming out ever with the aid of Gordon's recipe Joe and his staff are now armed without standing meatballs now it's time to conquer New Jersey [Music] meatballs give a latisha out came the meatballs and the flashy t-shirts and the hats and we pretty much shot of the message loud and clear combined he's got the best meatballs in New Jersey give these meatballs away and get the reputation out there on the street yes step on in have some dinner one of these days if we can start getting people into our restaurant for our meatballs it's just a great step in the right direction so something that's wonderful we got some meatball fans your darling no yes everyone loved the knee Falls those like meatballs I think he does look good I mean he loves it come pon your restaurant confine your restaurant he gave us some food we square the word about the restaurant we had some fun [Music] now that the meatball marketing has spread the word about Campania it's time for Gordon to have a serious one-on-one talk with Joe eighteen months ago over a period of 18 months how much you've lost yeah that's about 120,000 I'm in trouble how serious is this restaurant for you it's everything to me you think you could continue like this for what six more months about then yeah I think I was pushing it your business is about swim down the Hudson I heard Gordon's point loud and clear I mean this is it this is this is mrs. crunch time it's done strong don't take it personally just take you seriously tomorrow is the biggest day coming up it's companies' reopening and everyone is feeling the pressure steak was too tough Gordon has some quiet time with an unruly customer token area and while some people welcome the changes to the menu filet unbelievable others aren't so sure sunlight filled with emotion a dinner service you don't want to miss on Kitchen Nightmares it's day 4 and time for companies' relaunch Gordon's design team has come up with a contemporary new look to match the new direction of the restaurant I've traced the new look for the new companion I was just absolutely blown away absolutely blown away and there was just high time for it to be changed all the canapes lit this looks really innovating now it's awesome we definitely needed this it looks like a yes lauren has created so many great new things here like the sign and everything shows that if he's making it better [Music] the one thing you notice ma'am when we get in here is garlic I open those doors and it was just alive the restaurant was alive the whole place just metamorphosize with some great simple little changes but it's unbelievable those candles are gonna be awesome tonight yes I am a little overwhelmed right now I had really no words to say he knows a little shock nice plug for them this place is lovely you guys have transitioned my restaurant always treated the kitchen let's go Joe stressed out a lot so when you see him smile like that it makes you feel good [Music] I'm overwhelmed with this big beautiful stove you know boys with toys this is my new toy right here baby Gino must have tears in his eyes big green Jean I don't have to like the pilots every time I turn it on which it's just phenomenal happy good I'm just so happy to see him getting a little help he deserves to succeed and it just I know he's gonna Gordon also provided smaller plates to coincide with the smaller portions weights were just way too big and therefore we had to use a lot more food to fill them up and that's also losing money right there you guys have done so much for us in one day next step in getting ready for the big night Gordon sits down with the young chefs to introduce a brand new menu on the menu is to keep it tight we have to start making money I had some initial concern about what my customers to think about coming in and not seeing my big diverse menu this menu includes the new pasta and risotto station the fettuccine and something expect to see in any you know nice Russian but do it with a little bit more various you know pesto tomato or forever I like the new menu a lot Goren's that's he's one shot of you I can tell you they're much the braised pork has a great dish the creamy polenta coats the pork the flavors lovely and then the bistecca you know a real nice grilled New York strip steak with roast potatoes and spinach beautifully done the meatballs we've done in both appetizer an entree as well we've now focused on our meatball has becoming a bit of a hallmark if people start bitching the meatballs are gonna come out of the kitchen and hopefully that'll appease and while they're waiting I really like the new menu and the way we're doing it in the concept of having a smaller menu everything was good an hour before the opening Gordon comes up with a clever way to motivate the young waitstaff I've devised a plan the same plan I have with my waiters and waitresses that every item on this menu will be sold every item here we go come with me let's go here is the menu okay and on these boards are your names each and every one of you yeah I've got to sell every item on this list the first person finishes a complete menu you shout bingo and then you've got the whole idea of having a contest to motivate servers I think it's a great idea the whole menu I have a six o'clock booking 4005 prepare ready we got to talk together tonight we had to work as a team I'm gonna step up as much as I can and hopefully it worked you're expediting you're delegating everybody off the kitchen right I'm excited for tonight's dinner service I think everyone's gonna be on a good positive little time I look at that of it it's do or die for us failure is not an option I'm not gonna let Gordon down I have to show that we can do this it's got to happen tonight is the reopening of Campania La Cage open the doors please and Gordon Ramsay's new menu has packed the restaurant this is the night Joe has been waiting for but if it doesn't go well it could destroy his dream this is a big night for us the pressures on I want Gordon to leave on a high note I want to be able to pull this off I'll be right back in just a moment take your orders listen everything sells together tonight if somebody says their foods ready in two minutes two minutes the first orders are in and gordon's winter competition is underway you're off me Bulls gone what else chicken chicken chicken the first customers of the night are responding well to the new menu but even good food can't impress everybody [Music] doesn't like any of the food here I am now in this pinnacle moment and I start hearing the complaints it was almost too bad to be true I need you need to get feedback from me okay mistake was to talk after Gordon sees nothing is wrong with the food he decides it's time to stick up for his young Chefs take a seat and just sit down and try to enjoy a cup of coffee okay good Oh Madame unfortunately you're talking out your rear why don't you just sit down stop trying to cause trouble [Music] an hour into dinner service and menu bingo is achieving its goal of customers ordering a wide variety of items on the menu just as one two three four five six seven eight nine now the pressure of the big night is taking its toll on Joe it's too much saffron that it's too much when anything goes wrong Joe gets in that really stressed out panicky mode I worry about Joe I worry about stress level because those chickens are you serious I'm very reactionary I get stressed out for like five minutes but you know I just try to find that comfort zone I can tune things out if I want to gene I'm leaving you guys be now looking for a little relief from the intensity of the kitchen Joe takes a stroll into the dining room how's it going we got a like to talk that's going guys a horrible habit of dropping every table on the restaurant the same time guys he's like Houdini he's not around and you have to pick up the slack with gene left alone in the kitchen orders are backed up and customers are now experiencing used to be known for slow service just had to do a lot of things differently tonight everything would just took a while to come out right now I can't even breathe right out everyone's waiting for two hours for their food [Music] they don't understand what's taking so long [Music] guys what's going on I don't I was out at the table they had a complaint they waited a long time they weren't happy with the food I'm sorry let me I gotta run I gotta run back there I'm sorry no I do at that point you know I really didn't want to be in that position and I was really just trying to back away from the table boss is going in while gene puts out fires in the kitchen the angry customer is making her way to the front of the restaurant and is now complaining in front of Joe's mom [Music] well somebody else had the fish and it tasted like pond water melissa's which I want to go strangle I was so aggravated I was so upset you know that somebody would do that to my son well Joe could not defuse the situation with the unhappy customer shockingly on less than sober but satisfied customer comes to the defense of Campania [Music] [Music] Italian a police car on neighborhood Patrol extinguishes the fiery argument outside the restaurant just two seconds please let's go back in the kitchen Gordon asks to talk to Joe privately to get him focused and back on track when you're pissed straight to the point over and done with and move on you understand don't hide behind there step out into the dining room two or three times in with the customers thirty Seconds back out if anyone's disgruntled put an end to it immediately don't stand there bargaining with them yeah just and back in but wait I want to see you run it yeah yeah I have to get series it takes me a long time to get something through my thick skull but when it when it does happen I'm steadfast I was gonna do it I believed in it and when I believe in something do it here we go come on let's tell these let's tell these you guys finish I want to make sure they were nice and vibrant yes right now two steaks two Veals and a chicken okay every state that comes in now right skirt so we can tell the difference and now that Joe has taken his mission seriously it rubs off on his staff who are now working professionally and efficiently it's something special now I think Joe it has motivation to do what he can to make it better and he has just inspired us all so I think just work work as a team communicate be a little more serious one hundred dollars I won tonight just a plain bingo but you know I busted my butt and I sold everything I needed to sell I knew I was gonna win I knew it so rooming that was definitely fun the whole idea of having a contest to motivate servers I think it's a great idea Ariana I just one server bingo was a really novel idea and it worked we were all talking about afterwards hey we want to keep doing that we like the contest that was fun really nothing was gonna stop me bored really forced the issue on me and I really believed at that point that these changes were good [Music] okay Joe was I definitely more focused especially behind the line there was no practical jokes going on I was making sure that everybody was on top of their game and if they weren't I would be there to help them out [Music] now that the last tables have been served Gordon gathers the team together the difference in tonight's service as opposed to last night's service was night and day and we don't double the amount of people tonight that we did last night 203 we're in for dinner we were consistent the food was good the service was good and everybody had an appetizer an entree and dessert what would be the take come one midnight say we took in about $7,500 we made three times we made last night I think I've ever made the money that that I made tonight tonight was a really successful night really was hey there's no words no words to tell you how I feel about what Borden's does Joey I am thrilled to death for him let me tell you I saw you tonight showed me that yes you were a head chef don't stop don't stop I think there's good things in our future I mean we're gonna dig our heels in it we got a good groundwork now after Gordon came in here in the days that followed customers were thrilled with the new menu with sensible portions less waste in the fridge and more customers profits increase dramatically you know I'm happy I like the food that's going out the window happy customers great food good bottom-line Joe finally started behaving like a boss and not everyone's friend gonna sell to chickens for me okay successfully taking control of both the front of the house pleasure to meet you guys and the kitchen okay good we're gonna sell two steaks chicken somebody called that door foods going cold and now Campania is known for its quality rather than its quantity with the staff now ready to run a restaurant properly there was one more thing Gordon wanted to take care of before he said goodbye the food looked great on there yes but I'll go back to stupid big steering wheels that's what we're serving [Music] that's how you break in this place it's just like you know the weight you know coming off my shoulders [Music] when Gordon broke the plates we were like rock on that's awesome goodbye to this big place hello profits one two three the breaking of the plates how symbolic was that wasn't it awesome out with the old and you know into the new yes you know you hate to see him go it was a good time we got to break all the plates he uh he's proud of us I think I think that Campania is going to be everything that jelly wants it to be guys first day I met cord and I couldn't wait until that guy said goodbye but once I got beyond my pride being hurt my ego being hurt and started listening to what he had to say he was like a true mentor to me just was have to come back to the good food no sighs remember that yes good luck thanks meatball Joey kept under gang were a fun group to hang out with but the lack of discipline was killing the business it feels like they've changed I only hope it continues [Music] you [Music]

Channel: Kitchen Nightmares - Full Episodes

Views: 562,843

Rating: 4.8572454 out of 5

Keywords: Kitchen Nightmares, Hell's Kitchen, Gordon Ramsay, Cooking, Food, Food Competition, Restaurants, Fine Dining, Dining, Chef, Reality TV, Classic TV, Television, Reality, FilmRise, Free, Free TV

Id: ptSIkJ8Z88s

Length: 43min 42sec (2622 seconds)

Published: Wed Apr 17 2019