Tabatha Coffey Interview #MSCTV

hello hello Michael Sean Corby here so excited to be with you tonight and to share our extra special guest and I know I say that often and I do mean it but tonight our guest is really special so glad to see you all signing on we're gonna start here in just about a minute to introduce our guest tonight this guest only needs to be called by one name I consider her like the Madonna of our industry of the professional industry she has five seasons of of starring in her own show Tabitha's take over she was the fan favorite on sheer genius voted the most addictive reality star by now knew next I mean she's done a couple other things like you know red carpet expert for the Grammys and the Oscars I mean but the real thing that gets me is that she's also an author I think many of us have been educated by this woman and that's what we hope happens tonight and of course she is a two-time host of the Naha Awards and we'll talk more about Nahant pba and the live events that we're doing there so without further ado the queen of our industry tabatha coffee thank you for joining us today and I'm waiting for Tabitha she's coming and one thing we're doing is we are we are having each of our guests let me know what beverage they would like so can you guess can you write in what you think Tabitha's favorite beverage might be for tonight tab right tab as I've already invited you so hopefully you'll see that made she's here it says waiting for Tabitha hmm let me see let me try again - over the grind added reading connecting yes technology sometimes it's very rare thank you for being here Tabitha this is such an honor it's so good to have you you know one thing I remember what was it two years ago you hosted no ha yes time flies right for those of you who are not in the professional industry this is like the Oscars of hair and you got up there and I was like oh she's she's she's a real person because you were like a little nervous I was a little nervous I was I was freaked we'll see I'm a little nervous today so I wasn't on you cuz you're on like I don't know all day long I feel like you've just got a full time you're live Tabitha and so do you have any tips or tricks for how to like harness those butterflies so they kind of all go in one direction instead of I don't know just make you sick breeze I really I believe I get terrible stage fright and always always have hopefully I always will I view my stage fright as if I didn't care I wouldn't get scared so it's me wanting to do a really good job and wanting to show up for everyone and make it a you know great night do my best and all of those kind of things so my fear of speaking is always an intention to do a really good job so honestly I have to breathe sometimes when I first walk out if you watch me enough you see I walk out and I say hello and I always stand really still and they take this really breath big everyone watch now this really big breath in yeah and then I just kind of ground myself start and normally it takes like two minutes and then I'm in the you know momentum or teaching the class or doing whatever it is I'm doing and I'm like god help me if it's like a if it's a quick hit cuz then I'm like what happened what happened you know I I agree to advise someone who's watching Marnie I got advice years ago she said it's just as easy to walk out onto a stage and assume everybody in the room loves you as it is that they hate you or they're judging you and so I I consciously think of feel the love feel the love look for the love in the room it's usually their thought of it that way I get the pressure I put on I think for me the pressure is always on myself so it's never that's actually great advice because I never think Oh someone doesn't like me or someone likes me I always just put that pressure on myself yeah like I want I want to serve and do it in really a real way so it's more of an internal pressure I guess but I but I'll take that that was good thank you you feel the love at all times by the way if you guessed right tabatha coffee what is your beverage iced coffee it is actually um decaf though with almond milk and I'm having my cold brew hot with some oat milk so we've got a good the ice looks really good though so it's almost your birthday and we're the same age did you know that we're babies you're 69 right no no you didn't did you get that from your young girl no no I really feel I'm older Oh 67 67 so okay well we're about the same age you have a birthday though I do in May well congratulations so can we go to like when so you you started in Australia you were in like in a certain community you started what age 12 14:14 so young what got you into the business of hairdressing uh i used to go to the salon it was the weekly blowout right so i'd go to the salon with my mom every week she would go and get her blow-dry and i was a really overweight strange child that didn't quite fit in with other kids in school and yeah like a lot of us yeah i used to love to go to the salon because i could just watch everyone and i would sit there honestly for hours and just watch everything that happened and the sense of community was amazing and you would see and i still look for it and it's still my favorite thing you see women come in one way and walk out another and it's not the hair it's not the hair transformation it is this recognition that women look at themselves in the mirror in this way and there's a glint in their eye and a little smile on their lips and they sit out a little straighter and a little wiggle because they feel really good about themselves yeah and that's a hairdresser that does that and it was really as a kid it was really really powerful to see that I would look for those moments and it really had nothing to do about the hair actually it was just his transformation in the people that were coming in and out and I just felt such a strong sense of community in in salons and hairdressers were rock stars man's head Russell was a rock star and he was out there for the time yeah and everyone loved him and accepted him and appreciated him and I just I fell in love with it I just wonder Dean I love it it is very now that you say it that way it is a very human thing right like they come in they connect with their stylists they might be feeling down but they leave feeling so good and and they think about going there for days if not weeks if not a month and they save up it really is something so special yes it's just amazing connection that we have and I things sometimes we we don't mean to forget it I just think we get busy right we just get ready and we're working and we actually forget the impact we have on our clients and our community yeah and how important we really are and how much we impact the moment we're there for pretty much every big special event in their lives we're there for ya you know they come to us to get married or to go to a birthday party or to go on a first date or a job interview or sometimes I mean I've done you know funeral here as well we're kind of there for that me too right we're there for these big vacations even though that one I'd prefer to skip it's like it's yeah what a big deal yeah no and I think thank you for mentioning that because I think a lot of people are really feeling disconnected the immediate is from the finances and and the camaraderie of the salon but I think you've really pointed out a deeper connection and probably what we're really missing right now yeah I wrote something I write it's just oh it's cathartic for me it's a way for me to get things out and I've wanted to do something for a while just while everyone's going through this and I've been trying to work out the best way to actually do it and put it in a process yeah so I was writing the other day and I think the word non-essential really messes with everyone it makes us feel devalued and not valuable and I understand the word and I understand the meaning and I agree at the moment it's probably not the best thing to maybe come in to us until everything is safe and we can be safe and our clients can be safe and all of those kind of things but I think that word and hearing over and over again when you compound it with not being in the business not seeing our clients missing that connection it makes us feel like we're not essential in a big picture and I really are right essential in this moment in time but in a big picture we're really essential and our clients really missus and I know they can't wait to come back to us because so many of them write to me and talk about how much they miss their hairdresser it's just I think that word has played on a lot of people's psyche yeah and I think aren't we kind of blessed that we are in these times when you could FaceTime with your hairdresser just to see their face or or that client I mean imagine if this was 20 30 years ago what you'd be writing them a letter and hoping they'd even ten years right ten years ago we didn't have the technology to to FaceTime or to connect through social media even just for us we can we can still keep our hand going and our mind in the game from all the great education that we're seeing online and from conversations like we're having and reaching out to other industry people so we still feel connected we didn't have the technology it would just be disastrous in every level okay and the last thing you want is a disastrous from Tabitha that is that is the kiss of johar oh oh I actually have a friend that you did a takeover but I won't mention them you can later so I think a big part of where you got the the skill about advising and you know it started and hairdressers and salons and then it went to restaurants and anywhere really or any situation but I think it started with the way you were trained so you you moved to London to be trained or I did so in Australia when I did my apprenticeship a million years ago it was a four-year training so we actually it took four years to become behind the chair hairdresser so it was really different to how it is now we weren't actually allowed to clients like paying clients on our own until we were senior until our fourth year so we already like three full years of our apprenticeship before we're allowed to touch a client and I worked for two exes oon hairdressers one was English and the other Australian and incredibly I'm still actually really good friends really strict and you know training was essential all the time the way you showed up the way you worked and I loved it I loved that structure and I loved how important they made it feel especially when you were young it wasn't just playing with hair and for me I just wanted to keep that education going so the thing that I did like every Australian does is I finished my apprenticeship I worked for a while and I went to London to take a class okay and I went to Sassoon and did a week at Sassoon and just fell in love yeah with everything and went home to Australia and saved work for a year worked my butt off for a year saved my money and moved to London I love it so you were in London for quite a while then I lived in London for nearly 10 years yeah yeah I mean I'm always I'm always so impressed a lot of us because we have a lot watching from the US here didn't realize that in the UK you actually have to go to art school as well and since our our theme today is creativity I think we could all we could have used that instead of quaternary ammonium compound parts-per-million stay sanitary quat's like it was you know it wasn't exactly what we bargained for either throwing on that white smock and yeah talking about sanitation although you need it now we now we need even with my apprenticeship we talked about business and psychology and communication and we talked about the science behind it which I actually liked but we talked about the business aspect of it in the communication part and the psychology of communication and all the different things that went into it yeah and I know it's something that everyone seems to struggle with at the moment a lot of people are talking about is keeping that creativity or trying to find it because they don't feel necessarily creative at the moment right yeah well I think part of it is so many people are just buried in their Netflix right now and it's like okay maybe break it up maybe grab a book I forgot to mention producer so I would like to you know I went I went to your website and I looked at your course how to be bold resilient and better than ever and I was immediately hooked so I'll be I'll be signing up but and check it out at Tabitha coffee calm but you say something that no at first I was like but then it made me realize like you said what does it mean to be a right in this in this segment and I mean you've heard it before but I would love for everyone to hear your answer if a man is the well he's strong and if a woman's a she's just a right he's he's a boss she's a what I did a TED talk on this because they were so passionate about it and where it came from is when I first was on TV so sheer genius yeah I honestly don't remember it was a few episodes in and I was at the mall hearing New Jersey yeah and a lady yelled across Nordstrom oh my god you're that from TV didn't go over words but I just kind of kept going and it happened it kept happening and it didn't it honestly happened a lot it wasn't just a one-off where someone went oh my god real that from TV it can't it was a regular thing that kept happening and I kept thinking you could say so many things about me I'm blonde I'm Australian there was so many to address there's so many different things you could pull out but everyone just kept going you're that from TV and it was really I know everyone thinks I'm really stone-cold hard and I am some things but I'm also a feeling breathing human being it was really devastating to me that people just kept calling me a and they didn't know me so I sat down and really thought about what it was that I was showing ya and what I think I stand for so I came up with an acronym for and it's brave intelligent tenacious creative and honest and they're the tenants that I live my life by yeah and they're the things that people were responding to so people are responding to my honesty and calling me a or they're responding to me you know standing up for myself or or being tenacious or whatever they were seeing on TV and they were interpreting it as but not really it's such a demeaning word to women yeah and you're right if a man is a go-getter and strong and you know powerful and even aggressive sometimes he's called a great businessman and a go-getter and successful and all of those kind of things if a woman has those traits she's typically called a yeah and it's such a double standard and we do it to ourselves sometimes which bothers as well so and I know it's kind of cute now to say all you look good and yeah those shoes are we've made it a cute thing but I also think that it demeans us as women and I talked about in my talk that we need to put gained over gossip and use different words to each other because the more we keep going oh she's such a then the more reflects back onto us you know and and yet some people can be mean but is she a no she's mean or she's you know she's aggressive well she's unwavering or unbending or whatever yeah but I but it is a double-edged and it bothers me and also bothers me when we do it to each other as women yeah because I and I've seen a lot of that muscle on culture where it's like I would hire someone new and then someone would say she just looks like a to me and you're like well you haven't even spoken to her yet look on her face yep maybe it's the way she did her eye makeup that day like what do you mean she had that look on her and I I mean I get that all I get that as well that's why I talk about it a lot because I know I'm not the only one and a lot of women get it and yeah since I wrote about it since I wrote about it and I've done a couple of different talks around that area people who come up and say you know I get called a all the time thank you for changing that meaning thank you for giving me something that feels more empowering then the demeaning way it was said to me because I can get on board with your acronyms yes I feel like I'm those things so now when people say you're a I just smile and say thank you yes I am it it's kind of like your version of nasty woman right like it's like a beer nasty woman so also and I'm not trying to give away your entire course because again I will take it but you also mentioned figuring out who you are and and learning how to present yourself to the world is that all is that all part of it like don't let them decide by calling you names or yeah I think we we have these narratives that we live based on what we're told right so sometimes they're imposed on us by family or even well-intentioned right this is what you should be this is what you should do this is how a girl acts this is how what boys do right we we get all of that stuff that is imposed onto us and then it becomes our narrative or we think we have to worked a certain way because if we do stand up for ourselves we get called a so then we start to water ourselves down and run change our values and what we believe in the problem is that it then changes ourselves and we don't feel authentic and we don't feel who we are yeah so I talk about looking at that narrative and finding out who are you and to me it has nothing to do with I'm a hairdresser and I'm a woman and I'm you know this and I'm Matt it has to do with what makes me me in the in the qualities and the traits of a human being that's how we should be judged right not that we're 110 pound or we're wearing this or we do that we should be judged on our qualities as a human and how you show up yeah and that's what I get people to look at so that they can drop all that superfluous crap and really look at you know who are they and what have they been told about themselves that just doesn't feel correct and authentic for them and how can they change that narrative and start to live in a more authentic way in a value system that is actually their value not self-imposed and it's all it sounds so honest I love it so I'm gonna I have a few questions here and if you have questions for Chavez I'll put them in the question mark box because I am blind and I will not see it otherwise so you mind if we take a couple questions yeah of course okay so Adam oh hey Adam speaking of great work hairdressers do Tabitha can you talk about your experiences with hair aid oh my god it's amazing so harried is a charity started in Australia it's ten years ten years young selena is the CEO and founder of hair aid and Harry takes groups of hairdressers and goes into critical poverty countries and teaches the skill of cutting hair it's not to make them a hairdresser it's literally going in I have worked in rubbish dumps I've worked on railroad tracks I've worked and we all have so it's typically working with rescued sex trade girls and boys critical poverty Street dwellers people that live in the dumps rubbish pickers and it teaches them the skill of how to cut hair and then at the end of it they're gifted a kit so they can actually go out and start their own business and as crazy as it sounds that you're teaching how to cut hair to people that are incredibly poor for a rubbish picker they have to get however many pounds of rubbish a day right so that means collecting the plastic bottles or sometimes it's just the screw caps or whatever it is that they have to collect and it's pounds of it and they get like a dollar for 2/3 pound of trash if they cut hair they can actually do a haircut and people will pay for it and they will pay two dollars for a haircut so they can feed their family for a month so over there everything is you know you buy a bag of rice right and then you buy a little bit of meat if you can afford it and it's typically in your hands and some vegetables and you make food if you cut hair and you can earn enough money you can feed your family quite well for a month without having to pick trash so it's also different because you have that skill that if you were to go and work in a house or if you were to take care of kids or something you also have that skill that you can do a haircut that means that you can earn more money in your paycheck for rescued sex trade girls it shows them that they can do something else besides being told that their body is the only thing of value that they have and in certain countries like the Philippines even if you are poor little boys aren't allowed go to school if their hair touches their collar so they have to have short back insides to go to school and if they can't afford to go to a hairdresser yeah then someone's just like literally hacking off hair with a whatever right a knife or which I've seen whatever so when you teach communities how they can make this money and how they can do a haircut they can go into their community and take care of people and cut hair and earn earn money and make a really good honorable living so that's what Harry does so we go in to these communities it depends on the country because anywhere from 20 hairdressers to 50 hairdressers go on a project and it's five days and we go through five basic haircuts essentially we teach them everything from how to hold their scissors correctly how to take care of their scissors there's no because again critical poverty so there's no running water off and there's no load raised there's none of those things yeah so you're literally just you know bought a spray bottle and showing them how to cut hair and then they've got their kit so it's really for me it was life-changing the first project that I went on it was honestly life-changing it's just such an amazing organization I can't wait to go back if you if you want to check it out go to hair it's hair h AI r aid a ID dot org dot au here eight and a lot of people were asking how they can get involved call me maybe you can type that in the comments so others can see at you as well adam someone from my creative team actually went and i i i knew it was something special maybe it was in the philippines i believe he went so he came back just a new man with a new tattoo it's a spiritual journey it's right and it's not for everyone and that's okay there are many other ways that you can help it it's really not everyone's cup of tea and that it doesn't have to be everyone's cup of tea but it really is a spiritual journey I mean the first time I went it profoundly changed me every time I've gone back it has been the same the same thing yeah sorry some of these questions are coming back so small there's some time we do need to they want to hear your acronym again and Abby yours is written really tiny if it's bigger I'll check it out again it's brave intelligent tenacious creative and honest honest so if anyone's quick at getting those write those down share them in the comments so we can get those up so I'm gonna I'm gonna move away from the their questions for just a minute and go back to mine will take a little more creativity I mean just if we didn't think you were an incredible woman before you know we know it more and more from this interview so Thank You tabatha but what what is the most creative thing you would say you've done you're now into writing and reduce television is there something you would say is the most creative thing you've ever done listen some days just getting up in the morning is the most creative thing I've ever done left foot right foot some days just like happy having the tenacity to get out of bed and just face another day is the most creative thing I've done chocolate almond milk today I yeah I don't I don't rest on my laurels so I feel like I've done I mean just like all of us right or the majority of people do listen I've done a bunch of creative hair shows that I thought that was really amazing I don't know where that idea came from but that was amazing or sitting down to write a book or even writing a class is you know is a creative idea or cooking dinner you know I can get yet if there's all these different things but I don't think one thing stands out because hey I wouldn't let it stand out yeah it's not a benchmark right it's creep being creative as a process you just keep going with it and it comes from all different different things yeah I think I saw that on a TED talk where it was like she talked the author of Eat Pray Love she talked about it creativity being an energy like a radio frequency that's always flowing and you can you can tap in or you can tap out I believe that always there yeah I believe that and I believe it comes from many different sources so it's not it isn't just doing hair if that's what you do creativity sometimes comes from doing nothing from resting from just really turning the world off and stopping all that noise and just doing nothing and listening to yourself you can become really creative when you just kind of fall into yourself and go deep I'm creative things start to come out because you allow them to I don't think creativity is one thing I think it's many things and also how you look at things and how you allow yourself to kind of take the rolls down a little bit and also for me creativity is allowing yourself to fail yeah is not that you will fail doesn't mean that it's necessary but it may happen if you're trying something new if you're creating something new doesn't matter if it's dinner writing a book or doing a haircut right you're creating something new there is a learning curve and there could be a different expectation from the one you have set for yourself and you have to allow that to evolve without judgment or without beating yourself up or saying oh I suck because I didn't nail it the first time yeah you have to let it evolve without any kind of judgment and see where it takes you because it's a process is there it's is there a point in that you know I where people are trying and they're being creative is there a point where you feel like you should move on it's just it's not happening with that craft maybe you should try another is there is there some point where you think it's just like oh just keep trying I think that's different to me I think if it's a profession that you feel like you're not breaking through yeah that that to me sounds more like a passion or something that's holding you back right and and not breaking through if it's trying to create something sometimes it's walking away from it right and walking away look we've all done it we've all been in a haircut and we've been so in it and I always say it's the last five minutes that kills you because you just keep going and going and going and sometimes you kill the line or overdo it or work it too much right yeah sometimes it's that step back walk away look at it from a distance readjust your eyes and walk back into it and go yeah that's really good I'm happy now Yeah right but when you're too close you not seeing the same vision to it so now in these times when we are all literally too close we're stuck in these four walls I've heard you say take deeper where'd you say you know just be present in your environment any other things we artists can do from our home with the you know there's the obvious sketch and so I think I think routine is really good mm-hmm right there's comfort in routine and none of this is routine for us so everything that's happening is outside the norm we're not going to work we're not going outside we're not doing our normal routine so I think setting a routine and making a routine through it whether that be whatever that looks like for someone right for me I get up in the morning and I meditate and that doesn't change and I do lives at one o'clock and that doesn't change so whatever that routine is to kind of set a couple of benchmarks in there yeah and I don't even mean be productive I just mean have some kind of formalized routine that you feel you can keep moving towards is important and I also think it's okay and I've talked to a lot of people about this it's okay to take permission to not really do anything I think a lot of us are so busy in our businesses you know maybe traveling for our job doing hair shows doing photo shoots we do do do all the time it's okay to actually take that step back and go let me recharge a little bit let me reevaluate a little bit you know I don't need to be productive and pound it all the time it's okay and I think that's really important as well so important I have a bunch of questions Abby I see you wrote in Grandpa font which I can see now thank you curious during this time how you Tabitha are engaging your clients and the community is there anything special you're doing for your clients do you even take clients I do take clients but okay so I have a couple of private hair clients that I take but I have coaching clients because I have a coaching business so I work with salon owners and individuals and work with them on scaling their business or working on their brand or whatever outcomes they're looking for yeah so I do take clients and I'm still talking to clients through all of this because they need support right and there are a lot of questions community wise I've been doing a live everyday so I call it coffee with coffee there is no education format to it it's really just a conversation it's a way that I can do this with other hairdressers or sometimes non hairdressers come on and that's really amazing as well we honestly just have a conversation and the only kind of prerequisite I had going into it was a positive distraction in everyone's day and a way to support and show up for each other so yeah if I have something educational to share or I want to put something on people's map about getting ready to go back to work with some business tips I will do that otherwise it's really just a way to kind of check in on each other and support each other and have a conversation and have a little bit of distraction and a laugh yeah and you're doing so great I'm addicted I've been watching what's the what's that and I forgot the name I apologize I'll try and read your name later but the best piece of advice because I think you gave us the best piece of advice was stop being so close to get out of it get away from it I think that's beautiful was there some advice you were given that you see is just the Nugget of it all advice when you were a young eliza yeah in life in hairdressing one of the best pieces of advice I got is someone told me to be like bamboo because bamboo bends but it never breaks so you know the interpretation tation is to stay flexible because things change right stuff happens in your business we have a pandemic and you have to stay flexible because if you're too rigid and too tight and structured that can start to chip away at you and you don't know so yeah it's always really stuck with me especially in business too flexible to me doesn't mean lazy it doesn't mean not having structural rules but it's also allowing for change and not being so rigid that you can be fluid and navigate where you need to navigate and shift and move where you need to shift and move instead of being so kind of structured and locked into one mindset or one way of doing things yeah I mean this is great advice I had I'd say the most member of the memorable advice was my grandpa many years ago I used to be a kid who thought well they didn't ask me to play they didn't ask if I wanted any and he said if you don't ask you don't get and I think about that often as the world is there if you're willing to step out and actually ask questions ask for it you know and I think too many people just keep it inside like although the answer will probably be no but it is no unless you ask and I think I mean to me to me that's getting out of your own way right like we need to get out or get out of our own way sometimes because we imagine people do it all the time we imagine a scenario and we build this fear we build this picture of what it looks like right and no people are gonna laugh at me and they're gonna judge me and the works gonna suck and this is gonna happen and that's gonna happen and don't I'll never be able to do it again right and we build this like picture yeah and it's so descriptive and we believe it so much because we've painted our own movie and most of the time the reality never comes to a picture we've painted in our head yeah oh no but it stops us from moving forward because we've painted this whole you know picture of all of these things that will happen that it paralyzes us instead of us thinking you know well if that does happen so what right try again or let me try anyway and we just stop ourselves in our tracks instead of getting out of our own way yeah such good advice um we have a lot of salon errors and we we've we've had a couple questions come through about getting back into business I'm not sure if you still have your salon in New Jersey but if if you do have a salon I wanted to think about it this way to you Tabitha what is what is the first day look like what is month one look like what does Quarter one look like I mean is is there a role out to how we should be thinking about how we get back into this yeah I believe so I believe the roll out is kind of like what they're talking you know the government's talking about a roll out looks like you know it sounds like and what I have talked to a lot of people about is we will need to wear masks right that something that we will need to do sanitization disinfection washing hands all of those kind of things are going to be really important they're not things that we can kind of just pretend we do it right and pull that dirty brush out with a little bit of hair and just call it a day anymore we also have to think about in that first rollout the mindset of our client and keeping them comfortable because even if we're busting to go back to work and get our hands in hair our clients we don't know what they've gone through we don't know what losses they have dude and we don't know how scared some people may be to come out right so we need to set it up so it does look different it looks like a mask it looks like asking clients to wash their hands when they first come in but we're doing the same let's go wash our hands together right so your clients know it's important for us I talked about the theater of it not to make light of it to let your clients know we often do things as hairdressers behind the scenes yeah like we mix up our color and we hide in the backroom when we do all of these things we don't bring it out we need to bring it out now we need to bring out here are the here are the disinfection practices that we're practicing in our business to keep our clients safe here's what it looks like I've encouraged everyone to reach out to their clients when you come back in here here are the things that we will be doing as a business or as an individual to make sure that we keep you safe and keep our team safe we're going to be asking you to wash your hands we're going to be wearing a mask right it's not because anyone's sick it's to make sure that we're keeping you safe if you tell clients those things in advance they're not going to be as nervous and scared when they first come in right there could be social distancing depending on the state you're in I mean I'm in New Jersey so it it's bad here like New York and they keep talking about even going into restaurants taking tables out and splitting half the restaurant right so it could mean that if we're tight in the salon we can't have people as close together you should look at scheduling right to make sure that we actually have we need to look also in our timeframe that when a client leaves we have time to sanitize from client to client right right so we need to leave enough time whether that's a 15-minute buffer or whatever it is that we can sanitize when Betty leaves before Judy comes in yeah and look at clients sitting around you know if we have a hard time with timing if we're not making appointments if we are a walk-in in business and I know a lot ah I have been talking about now might be the time to make appointments or now might be the time to call ahead and say you know can I come in ten minutes because you don't want a bunch of people sitting in the waiting room on top of each other you don't want that crowd and yeah so we need to look at that control and I think more automation as well yeah though you're not using our POS systems getting clients some clients not this won't work for everyone but for some clients prepaying right for some clients punish them while they're sitting in the chair and automating more again to cut down on that contact time and to just keep everything flowing through much more split shifts right if we did have to social distance in our business how what would that look like we'll split a shift yeah makes sense and open earlier and stay open later but just split the shift between stuff so everyone is working and servicing their clients but they're just doing it in different time so everything's not so crowded yeah and so many are saying hi and they're watching the show and hi Sonia yes you've got people watch it watching the old episodes so many are asking like very granular questions about sanitation and I'm not sure we're gonna be able to go there today folks but I think a lot of that will be coming what one thing that I think could maybe encompass it is like there's gonna be a I don't know what else what other we were to use sophisticated professional way of doing this and then there's going to be a way that isn't right with jugs of spray and making people feel dirty and any advice to that I mean it feel like you gave so many good ones okay I feel like honestly just hands down the information from PBA and barbicide has been amazing like seriously amazing if you're not certified from barbicide go on their website read through the disinfection practices that they have there find out what you should be doing because it has been amazing and you can print out the certificate and you can put it in a nice frame and you can show your clients because that right there is liquid gold because it's showing your clients that you have gone through the certification and you take it seriously so I would be doing the online class that barbicide have I'd be pre-ordering all my barbicide and all my cleaning supplies now and I would make sure that I went through the systems that they have in place pba have great ones as well print the certificate out from barbicide frame it and put it in the salon right it would be on my front desk on my station wherever it's visible to a client okay there is going to be a professional way to do this and a sloppy way to do it and I think the thing that we have to be mindful of is this is going to be on your normal and this is something that we need to maybe implement for the long haul not just a quick fix and you're right if we don't do it well clients will feel like you think I've got germs right like you think I've got cooties and you're trying to go it's not about that it's about all of us we need to look at the words we use it's about safety it's about health and safety not just for us as service providers for our clients yeah so we need to look at it in the ways that we talk about it that's why you know I'm going I want to wash my hands with my client or I want to make sure I say to them I'm going to ask you to go wash your hands for 20 so 20 seconds everything set up here's where you're going to do it and I'm going to go and do the same Yeah right making sure that they're seeing that you have wiped down that counter and it sanitized that you've wiped down you know any and they keep talking about hi touch so front-desk countertops our chairs any high touch that there's lots of touches on their surfaces need to be cleansed and just you know disinfection yeah and it's important to have those conversations with clients but you're right it it's the way we do it and for me it is about as much as we take our clients beauty and hair as an important factor Health and Safety is also an important factor for us and that's why we're doing all these things that's why we're wearing masks and you know what because my pet peeve in life is when I go out now and people have got their masks and it's pulled down here what's the voice there's freaking no point right go and get yourself a cute mask there if you want to make one I'm not that handy sewing but there's a lot of great ways you can do the bandana that everyone's doing you can do a bunch of things you but you need to put something underneath right so that it's not just a piece of fabric that you're breathing everything through it but people can still hear you they can still see you beautiful eyes you can still wear makeup you can still blow dry your hair you can still look super cute right you're just gonna look super cute with a mask on to keep yourself safe and keep your client safe yeah but it's not going to do you any good when it's pulled down to here and it's also going to send the wrong message to the client or your team because then a client's gonna go well how much do you really care about because the mask is down here yeah yeah right and unfortunately and then I know a lot of people don't want to hear this we're going to be judged by these things and I know it's really hard and no one means to judge us and we don't mean to judge people but I think we're all judging people at the moment based on what they're doing we're seeing people with the mask pulled down here we're seeing there was a celebrity today that was walking through the park in New York that has been tested positive for covert and he is a newscaster and he's walking through the park today after a couple of days ago talking being tested positive with his on his cell phone with his mouths pulled down under his chin was there anyone around him no but what people judge mean hell yes right so I don't want any of us to be judged and I know we're all so much better than that but I also know that in you have it is just a hard it's a hard thing to feel so we need to just kind of get that system in place make sure our team know make sure our clients will keep keep working through it I totally agree such good stuff tabatha I promise not to keep you too long but I thought we would have a little fun at the very end here folks keep those questions coming what I'm gonna do is I'm gonna do a wrap-up at the end of this I'll reach out to Tabitha via email we'll try and get some of those answered can do is send off reach out to PBA dot org reach out to Barbara side Khmers it ductwork as well Bob aside don't call my balloon I believe Bob siders don't come and we'll continue to get you those answers and I can't forget to mention that you will be doing an interview for us on May 22nd at 2 and the theme there is building your brand and God knows you know how to do that better than anyone so building your brand because whether you know it we're not you were a brand so here's a couple of this and that questions Tabitha in our last five or so minutes together before Instagram kicks us out if it does before I'm back in so dimples or freckles they're both so good I'm gonna go freckles because I grew up with freckles and I hated them when I was a kid so I'll give him some love they're so cute they tattoo them now new service for this one's heels or sneakers do you even need to ask totally heels but they better be closed toe in the salon right Netflix or theater oh I know really it's a really hard one Tabitha take over on that place you know what at the moment I'm going next legs but nothing beats live nothing at all beats live live is the best I'm with you are you phone calls or text messages depends on the person call me Vegemite or Nutella Vegemite always a hundred percent out of a jar I take a spoon and eat it out of a jar I'm hardcore I'm a hardcore Vegemite kid money or fame said you are both neither neither good somebody's kindness wouldn't that be nice use summer person or a winter person winter clothes the better I can cover my body up scarves do you cook it or burn it oh no I cook I'm a great cook I love it myself over for food then any time Hemingway or Margaret Atwood mmm a hard one too she wrote Handmaid's Tale for those of you who don't know I know you know although that is amazing and it's one of my favorite shows and it scares the commentaries are to be honest or I'm going Hemingway okay classic I think that's a good choice yeah Europe or Asia you got both mm-hmm for those watching back at the pearl of Asia I love I love both for totally different reasons I'll let you have both yeah long nails are short nails short I knew that was got me I could just see it in a Tabitha takeover what are those um penthouse or farmhouse farmhouse yeah me too stripes are plaid no no no thank you skinny-dip are never-nude oh I mean depends on who's around no one's around skinny tip someone's around let me take your clothes off are you eight is it is it gif or Jif frigging oh who cares the kind they do my head whatever it's that little video thing everyone sends instead of talking to you paparazzi or poison ivy poison ivy right Beyonce or Taylor Swift beauty yeah I gotta be Beyonce Emma Stone or Julianne Moore I love the reson Julianne Moore billion more I'll go for the classic she's closer to our age Tabitha they've given us about a minute left anything you'd like to share with our people watching here today before we end this chat just thank you to everyone for coming on this was really amazing so thank you for having me and remember what I said about being essential right just don't take that word we are all essential we're missed we are loved what we do is incredible for all our clients and I know they misses terribly and we'll be back at it really soon so don't think that we don't count we're just not needed at the moment but will be needed super soon and we will see you on probe ut Association page so add them at Michael shank or be now we'll see you in a month Tabitha sees thank you so much you're the best guest ever thank you so much bye

Channel: #MSCTV

Views: 3,115

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Id: dUSEUq2Zlvw

Length: 59min 53sec (3593 seconds)

Published: Fri Apr 24 2020