r/maliciouscompliance | Give the customer the wrong food? Okay...

hello everybody my name is Stephen and welcome back to the story time Channel without wasting any time let's get into our stories of the day give the customer the wrong food okay I was a server at a pretty popular restaurant in my city I had only been there for about seven eight months at this point but I was able to build good relationships with both front and back of house staff there was one day in particular where we were very busy and I remember there was one order where a customer had ordered a certain burger and customized it nothing too crazy but enough that it looked different from the normal version now usually the kitchen staff and I were able to communicate very easily and see what we needed and what needed to be done but everyone's tempers seemed to be high that night so everyone was on a short fuse I remember I asked about that customers burger which was not in the window and the chef says it's the burger in front of you I told them it's not and I'm still waiting for it they replied I have the ticket I cooked it I know what you're waiting on that's the burger in front of you so I smirk to myself and said ok and proceeded to take the customer the wrong burger place it in front of them and almost immediately the customer said that wasn't their burger I went back to the kitchen and had to request them to make me the burger again the chef was extremely upset about this and I just kind of smiled to myself and said we give our customers the correct food every time even if we're upset about it there was another instance where the customer ordered a medium-rare burger or maybe it was rare I can't remember exactly and it was still bleeding a little bit when they took it off the grill and the bottom bun ended up falling apart because it was soaked from the juices I asked the cook at the time if we could get a new bun because it was falling apart they said they ordered rare that's what they wanted but that one I wasn't going to let slide so I asked again to replace the bun getting a little frustrated at them this time we may not be a five-star restaurant but we can still give our customers a good product and good service here's a good theoretical question if you're a no peace position here and you know that's not the right burger yet the chef is adamant that it is the right burger what would you do let me know in the comments below sabotage by fixing bugs the story happened mid-90s in an Arabic country which did a lot of home improvements after two other countries had a violent party there this was a project for a ministry where I worked for a subcontractor of a subcontractor of the main contractor for a big project as a software developer my direct employer was chosen because they claimed to have successfully delivered a similar software in a country high up in the mountains where marching powder is popular the operative word here is claimed because the software was a dysfunctional disaster zone every single part of this software crashed more than it worked and it was always a competition between the various components which crashed first this software was basically a trading system with a trading back-end running on some UNIX version native windows 3.11 clients and serial communication between the clients in the server this was before there was a thern ette at every desk and WLAN was still a pipe dream we had the following players in the team the genius project lead and sole developer of the back end he probably was a genius had two PhD maths and something else but no computer science was member of the Mensa and very certain of his skills he was convinced only he can handle the complexities of the server code let's call him mr. genius his assistant manager an American business school dropout whose sole qualification was that he was the sole friend of mr. genius he was vertically challenged and therefore Michael J Fox was his hero he tried to look like him let's call him the gnome and then there was two guys responsible for the front end host guy and I trying to make stuff work that never worked before as the selling point of the software was that it worked fine in South America and only needs slight adaptations we were constantly under pressure to fix bugs and to provide localizations which can be a little hairy when dealing with arabic script and a system never designed for it the timetable allowed only for customizations so the days usually went this way that the gnome came with the latest bug reports and he announced when the next demo of the system will happen with the local management at the demo the system usually crashed and for obvious reasons the front end was blamed this was somewhat fair as the application was written in such a clever way that whenever the server or communication failed in any way the front end crash - and as mr. genius was responsible for this server the problem must have been with the front end the gnome was a firm believer of only giving positive news when I joined the project tension was already very high and the piles of software components were steaming very aromatically host guy already has given up waiting for his contact to end and was very frustrated being caught in a country full of desert and with no alcohol to be found I quickly got fed up being blamed for all problems as neither mr. genius nor the gnome were willing to allow us to fix the problems that would have meant telling the customers part of the truth as if they didn't already know so one early morning when the office was still empty host guy and I hatched a plan to occupy our time and so we could leave and have some fun don't forget in this country you couldn't just get out to have a drink and meet girls in the evening and internet happened only via dial-up first we decided under the guise of fixing some small bugs to rewrite the whole front end in a structure more fitting to a Windows program that it was a lot more pleasant than trying to fix the stinking mess the current code was this went quite well we gave the gnomes some computer resounding progress reports and mr. genius was happy he could go on blaming us this took about a month with Nova progress then we realized that the protocol used to communicate between server and front end was a textbook example how not to do it everything one could do wrong was in it no surprise this was mr. geniuses brainchild through careful cajoling and trickery we managed to present a more sane and robust solution to the customer in the main contractor during one of the endless meetings about the problems and they decided they want the enhancement mr. genius in the gnome had a smile through clenched teeth and laud us for the good improvement thus the new protocol became a requirement mr. genius had implemented on the server-side but he was so clever that he even didn't have to read or understand how it worked for him it seems good enough when it looked ok on simple cases so where is the sabotage well after the front end was rewritten and the communication part was changed the front end didn't crash anymore we specially made sure that it was extra resilient against server problems and clearly gave feedback how quickly the server replied or if it seemed to be down again this became a major disaster as mr. genius blamed everything on the hardware the cabling the front end or whatever else he could think of and asked the main contractor to provide an assistant or fix it they were at the point where they wanted to exchange 100 pcs 386 SX for the old guys amongst the readers against newer models because they weren't performant enough with our changes those excuses evaporated because the front end was quite solid even worse the front end was flooding the back end with requests so it crashed even more quickly we had an ongoing competition how quickly we could make the server crash during customer demonstrations the gnome realized something was going on but he was too clueless to pinpoint why during demos the server crashed so much more quickly when the front end became more stable to annoy the gnome and his constant dodging of News we added response time statistics to the front end nobody asked for them but we told the Noemi need them to judge our improvement and then forgot to disable it for the client unsurprisingly the client loved the feature it documented easily how much the total system failed it was like giving a child a shotgun when standing next to a barrel of fish the only solution would have been to rewrite the server code from scratch it turned out it was about as maintainable as an enormous four-dimensional bowl of spaghetti for the infallible mr. genius this would be accepting defeat and totally out of question he was a member of Mensa after all so when our contract ran out after many months the client in the main contractor were really happy with us we stopped all the blame slinging and replaced them with very unpleasant facts we happily left mr. genius and the gnome sitting on the pile of broken pieces the server was last I heard they were kicked out and had to pay damages for non-performance the system never went live if I had to work with somebody like mr. genius I think I would slowly start going crazy like I wouldn't be able to deal with somebody who blames everything else besides themselves when it's obviously a stubborn self problem it's hard to fudge production stats when production drops this happened in the late 1990s I was working afternoon shift at a fab shop and fab isn't short for a fabulous it's short for fabrication it was a machine shop that turned raw materials into various parts for clients the only reason I was there is because there was one other guy running a very high-tech 3d milling machine making some intricate stuff this machine was generating great value for the company which is why they had it running for 16 hours a day only problem was that you couldn't have one guy working in the shop alone as it was unsafe so they stuck me on afternoon shift working a surface grinder one of five of them in the shop this is a really simple machine to run you pretty much place a part on a big magnet then set the parameters for the grinding passes and let it do its thing it's designed to slowly grind a part to a specific thickness it was boring the other guy was way on the opposite side of the shop so there was nobody to talk with machine took 30 to 45 minutes to run apart and then I would remove it tap a couple of holes and bolt another two parts to it all told maybe an hour so I decided since this is so dang boring to run all the surface grinders at the same time I worked out a pretty good little assembly line and was cranking out somewhere around 35 to 40 parts per shift the day crew were lazy idiots and basically would put a part on and watch the machine run then they would remove that part tap and assemble then load another part into the machine and start over so the machine was empty for the tapping and assembly stage the way I did it I would remove the part load another into the grinder press go and then tap and assemble this way while I was tapping and assembling the first part the machine was grinding away at the second one save time one day I went to the lead hand at his desk and explained how my way would kick production up he basically shut me down told me I was just a rookie and that I didn't know what I was talking about told me you're a machine operator this is my job not yours here's the thing while I was talking he had his logbook open on his desk I saw the production numbers for each of us surface grinder operators and they were something like twelve to fourteen pieces per shift for each of us including me those day guys would be lucky if they could pump out one an hour or eight per shift so I am busting my butt and cranking out parts and these guys are getting credit for them fine no more I went back to operating one machine and I targeted for ten parts per shift that's it it only took a couple of days for production to notice a drop-off and when I arrived to my shift I was greeted by the lead hand and brought to a meeting with a few neckties working afternoons I had no idea who they were they demanded to know why production had dropped and it was apparent that lead hand tried to throw me under the bus I explained in great detail how I was running five machines at once and tightening up the process then I told them how many parts I was cranking out and how lead fudges the numbers so that it appeared that each operator was generating roughly equal numbers I also told them that I had got shut down by lead and told I was just a rookie machine operator I looked at lead across the table and said if I'm a machine operator then I'm a machine operator I'm not a machines operator you want more than one machine to run hire more than one operator I was excused from the meeting which went on for quite a while afterward lead came out with murder in his eyes and we got it to a heck of an argument which ended with me telling him to shove it and walking out the door I found out later from one of the day shift guys that they had contracted the production run with a very strict delivery window that was rapidly closing there wasn't enough time to bring in new guys and train them so they pushed day shift into working overtime and weekends so their margins went into the crapper and they still didn't make the delivery deadline lead hand used the same door I did a few weeks later but I used it because I chose to he didn't have a choice so as an employee you're proactive and find a great way to improve productivity and meanwhile the manager just screws you over specifically and shuts you down no wonder he got fired later on blazing sauce for Karen's brat please I used to work for a fairly well-known chain of buffalo-wing eateries you know the ones with the 27 huge screens and screaming fans of every sport we had a family dining area and this particular Saturday night in walks Karen with her slew of kids and adults all wanting to celebrate a birthday table for 20 no problem of course Karen isn't paying for everyone so they all line up to the cashier booth to order and birthday boy is first he appears to be around 10 to 12 years old then he peers over the counter at me and says he wants the 24 blazing wings if you know our store you know our sauces blazing was the spiciest sauce we had so spicy that you needed gloves if you were going to have prolonged contact I told the kid that those wings were very very hot and maybe he'd like to try our sweet barbecue or even our hot sauce the kid throws a fit my manager is behind me and Karen is berating me for not giving her precious birthday boy what he wanted my manager whispers for me to just give him what he wants so I put in his order and apologize to Karen then I place everyone else's orders by the time the last of the 20 were ordering the first was getting their food who do you think of Stu the counter with the tree of 24 blazing wings Karen of course she is irate and screaming over the din of cheering spectators how dare I give her poor precious child something so spicy that it burns his mouth she wants a refund not just for his wings but for their whole family's meal she's threatening lawyers and medical bills and sure enough she had to ask the age-old Karen adage let me speak to your manager so I go to tell him what's happened and I do feel bad because I have a soft spot for kids even the evil ones he comes out and tells Karen that he was present when I told her and the kid that they were too hot and he heard her insist that they be given to him he pointed to the cameras and mentioned the microphones and informed her she would not be getting any money back and the kid would not be getting a replacement if he wanted a different flavor she could buy it or he could eat what he ordered she gave us a terrible review but that kid coming back with his mommy crying after eating what I told them both was too hot was something special to me and I still remember it to this day finally a good manager Opie warned the kid the manager was there and witnessed it and stood up for Opie when it was important but with that being said that's all the stories we have for today so what I want to know is which of these stories is your personal favorite of the day and why let me know in the comments below and thank you all so much for watching and listening to the storytime channel if you haven't yet please consider subscribing and don't forget to turn notifications on so you'll never miss an upcoming video thank you all again for watching and listening to the storytime Channel

Channel: Storytime

Views: 54,182

Rating: 4.9091425 out of 5

Keywords: storytime, story time, life stories, r/maliciouscompliance, r/idontworkherelady, r/entitledparents, r/entitled parents, entitled parents, maliciouscompliance, malicious compliance, prorevenge, r/prorevenge, r/pro revenge, reddit stories, funny reddit stories

Id: kzmEhGPLHkU

Length: 18min 12sec (1092 seconds)

Published: Tue May 05 2020