Scamming a Scam Call Center from the Inside!

so here's a wild story for you a few weeks back i got an email from a guy named kabir okay that's actually not his real name but that's what we're going to call him for the sake of this video you'll find out why a little later on and his email said i am an indian scammer and i scam people saying i work for amazon last night i talked to a lady whose son passed away a week ago i didn't want to scammer so i refused but my boss said he would not let me go if i don't scam her i tried leaving the office forcefully but he stopped me when i tried calling the cops he broke my phone and i scammed the lady for 600 but i feel bad i can do anything to repay her the money i need your help and you thought you had a bad day at the office anyway i had no idea if this was legit or if this was just some 14 year old kid in georgia pulling my leg so i said click this link to prove you're in india and this was a link that i created that would grab his ip address if he clicked on it and to my surprise he did and it put him right in the heart of india [Music] i thought okay this is interesting i said maybe we can raise some money to help that lady you scammed who is she and he said her name was carol or something like that and i said well let's see what we could do to help her i thought if kabir and i could work together then maybe we could raise some money and help this poor lady out but the way that i make money is by exposing scams he said do you want my whatsapp number so then we started chatting we got to know each other a little bit and how he got into this line of work he talked about how he wanted to be in the air force but the system is corrupted he talked about how they pay the cops to look the other way he said i want to tell you why i am helping you i wanna make my parents proud and that's when it struck me that all these scammers deep down inside have some good in them i know there is good in you we just gotta pry it out of them you were right about me so kabir starts telling me how the scam works scammers will buy email lists and blast out a fake email to thousands of people and the email is designed to look like it's from amazon it says the customer ordered a really expensive item that's going to be shipped to a random address in florida the recipients of the email will think that somebody has hacked their amazon account and the email gives instructions to cancel the order by calling them up thank you for getting connected to amazon customer service decide john mayer how may i help you and most people will just think that the email is spam and deleted but there's one demographic that falls for it nearly every time the elderly hi my name is sharon and i got an email stating that i had placed an order and that it was being shipped to florida the scammers will go on to tell the victim that somebody is hacked into their amazon account and they need to apply a refund to their bank account and if something got charged to you we would be refunding you the money back as well and the way they tell the victim that they're going to apply the refund is by connecting to their computer and having them run screen control software like any desk click support from the search bar and type in any desk any any desk they then walk them through the process which allows the scammer to see and control their screen yeah right just click on accept yeah click on accept allow once they have access to the computer they instruct the victim to log into their bank account go to your browser and log into your online banking for the centros bank and this may seem weird but the scammers will groom and flirt with their victims to keep them at ease i literally tell you one thing i really like i really are like your voice how old are you thank you i am almost 74. apparently seriously and they will make the victim think that they've issued a refund by making an edit to the site's html and they make the victim think that they accidentally issued them too much and that they need to zeld the scammers back the difference or pay them in gift cards so what you need to do mom you just need to go and get three ebay cards just write down i have to buy three ebay cards right and this happens every day it was a remote access heist costing them about twenty five thousand dollars so we thought maybe we could intercept some of these calls before people lose it all so kabir began to send me the names of victims who were in the process of being scammed but either we couldn't get their number or we couldn't get them to pick up the phone while they were being scammed and sometimes they would pick it up without knowing that we could hear them on the phone with their banks [Music] we were too late and we realized that what we were doing wasn't working we weren't saving anybody and it was taking up way too much time so that's when i decided we needed to play some offense and we needed to enlist the help of an expert someone who knows a thing or two about taking it to indian scam centers someone with some real technical expertise i'm talking about jim browning if you don't know jim browning he exposes scamming on his youtube channel and he has over 3 million subscribers he's a technical genius he knows how to get inside the scammers computers and really shake things up and scammers fear him they look under their beds at night for jim browning i thought maybe just maybe he'd be able to help us out and to my surprise jim said yes so jim asked if there was any way that kabir could plant a file on one of the computers in the call center the file would run quietly in the background of the computer and give jim total access and allow us to see what they were doing this way we could possibly collect customer information more quickly and warn the victims but only if kabir was comfortable with this it was a crazy plan but kabir agreed so we had to think of a cleanest way to install this file a flash drive would draw too much attention and so we needed to provide kabir a link where he could simply download the file kabir could then find an opportunity when an agent was away sit at his computer click the link run the software and then get the heck out of there before he got caught this is jason bourne type of stuff so kabir waited for the perfect opportunity to strike we just left it up to him for when he felt comfortable and within a few days he sent me this text come online fast i said what two minutes will be installed and i thought holy crap it's really happening oh my god okay it's happening but then he sent me another text tell him to accept then he sent me a picture of the screen and kabir didn't have permission to download the file jim had forgotten to grant him access kabir said send with permission bro i don't want them to suspect crap i said i gotta get a hold of jim please make it fast i thought this can't be happening so i start messaging jim but he's away from his computer i said i'm trying i don't know where he is tell him to make it fast i said how much longer can you hold i don't know how long will it take i don't know he isn't responding bro call him please [Music] i said if we need to abort we can i don't want to abort i need to get out of this and just when we were about to abort the mission jim appears online jim finally grants permission and the file downloads and kabir gets the heck out of there soon enough jim then tells me he's got a connection he can see everything they're seeing he has their ip address he can see the contents of their hard drive the operation was a success you're crazy she did kabir said don't tell them to type anything just watch they are live and getting calls it's an agent's computer tell them to watch them scam for now so we said okay and for several hours jim and i just watched to understand how the scam worked calls would come in and scammers would attempt to remote into their computers to give them a refund luckily today most of the callers would just get suspicious and hang out i thought well what if we called them up and put some fear into them we were now in their system but we didn't know the phone number for the computer that people were calling into but we did know the phone numbers of the victims calling in so i just decided to call one of them up and ask them for it you happen to have that number just so i can i can take it we do yeah it's a 1-800 number okay 1-800-920-3333 okay that's helpful thanks so much okay now we could call up the agent using this computer but i thought that's not really my specialty i don't do that i should get someone who actually does this for a living and i thought of pierogi from scammer payback hi um i'm calling regards to you all reaching out about a 400 order pierogi is an amazing scam baiter and he does it all day every day on twitch and youtube so jim and i reached out to him and he agreed to come on board we thought let's just call them up and test the waters a bit sir on your computer do you have a browser called google chrome i do how did you know that every windows computer has google chrome sir oh okay i always heard that google chrome's had more viruses on it but i i might be wrong okay it depends it depends on the kind of websites you visit on that browser oh well i don't i don't visit those types of websites if you know what i mean i know you might son but not me i might get plenty of action yes i'm on my googles so we eventually just hung up we didn't want to do anything too crazy we thought things need to calm down a little bit over there we would try again later but later never came when the day ended the computer shut down and they never came back on and we wondered what happened so i checked in with kabir i said do you have any information on what's going on in that center he said yes nothing big will be solved tonight and i said what do you mean are they having technical problems yes but nothing big so no scamming tonight yes give me an hour so apparently they're having some technical issues an hour came and went and we still saw no connection in fact nearly a week came and went and we still saw no connection what was going on and then i got this text bro they know they think i was the one who has the remote what they found the software that's impossible i said i'm confused you in trouble and i didn't hear from him for like a few hours until later that day when i decided to check in on him again he said con hey too okay why is he talking in hindi to me i take this over to google translate and it reads who are you that's when it hit me this wasn't kabir then he starts calling me but i don't dare answer he texts me again in hindi if you do not get the call then find your friend in the yamuna river holy crap they've kidnapped him and stole his phone and they start calling me again and again more texts come in are you from the crime branch morehindi then he starts speaking english your spy is with me what is the software in my computer my technical team said it is not good that you are watching my computer oh my gosh they have found the software what is the software what information do you have my center is closed for six days well now we know why they went quiet for a week they were restoring all of their computers and removing the software you spoil my business for six days and finally i said good then you couldn't rob little old ladies he said now who will pay your friend so this taunting just went on and on and eventually i just had to block him i mean i wasn't going to negotiate with a criminal and i couldn't stick around to watch what was going to happen next i was really scared i thought i had finally gone too far i knew this was risky and i shouldn't have let kabir do this and this bothered me for several days i even reached out to a friend in india who is a lawyer to see if law enforcement might want to get involved but he didn't think that the police would take something like this seriously and it certainly doesn't help that the cops are in the pockets of these scammers and they're literally paid to look the other way and so i just kind of told jim that the story was over and i really didn't know what to do next then a couple of days later i get a text on whatsapp from an unknown number send me the link now [Music] i thought is this kabir nobody else knew about the link but i tried to play dumb i said what link shut up and send me the link they are all out of town only some are here all the foolish ones send me the link okay it was kabir turns out that they roughed him up and left him somewhere away from the call center but somehow kabir managed to get remote access to his boss's laptop and now he wanted to give me access so i said okay whatever and i sent him jim's link and i said this is dangerous shut up i ain't going nowhere without this job done holy crap this guy wants to go down in a blaze of glory so i checked in with jim and sure enough there was a connection jim traced the coordinates and it was the same call center that we had already bugged and he could see the screen and indeed it was the boss's computer we had access to all his files and we found call lists his id cards recordings of all their scams my husband just noticed an email yeah we could see him routing the calls to the different agents and more importantly we could see him converting the gift cards that they were stealing to bitcoin through a website called paxful and he had a whatsapp window open where the agents would send him the gift cards and kabir said you can steal the cards and make that yours steal the card numbers and take all don't let this [ __ ] earn this is insane i said why are you doing this he said when you start to see the end everyone wants to go to heaven okay so we thought if we could grab these gift card numbers and redeem them before the scammers did we could possibly get them refunded and returned to the victims but the scammers were too quick at redeeming them jim then suggested that we show this evidence to paxful's team they don't tolerate scamming or money laundering and they would surely shut down the account if we provided enough evidence so jim hit the record button capturing everything they were doing in perfect detail but we had to hold them off in the meantime they were robbing people in front of our very eyes so when they got bitcoin in their account from a gift card exchange we quickly added a different wallet id so when they went to transfer the funds they sent it to us instead and that got them spooked but they started scratching their heads over what had just happened and soon they realized that their call center had been bugged again and they immediately began to shut down their operation and of course reset all of their computers for the second time in a month soon our connection was lost and just as kabir predicted all eyes were now on him i need to go i am sorry then he sent me a screenshot of his boss freaking out asking where he was but khabir just ignored him and i said go where before they come i am gonna set myself free and yes tell my friend i am sorry for all the troubles he faced his name is tell him i love him and all i did was to prove that i am not a sinner once he asked me what in life are we gonna do by scamming tell him he still has time to quit [Music] what are you gonna do i'm gonna quit i'm done where are you going don't know [Music] this is my story [Music] soon enough jim did get word from paxwell that the account was suspended and the user was now under investigation you can learn more about what jim uncovered by checking out his channel i will link to it in the description of this video i want to thank him for the chance to team up on this he is as kind as he is brilliant and i also want to thank pierogi from scammer payback for the laughs check out his channel where he's making big steps to stop scammers and help victims and most importantly i want to thank kabir who is still around and still in touch with me him and i have a lot of things planned to make more people aware of these types of scams i really hope that you look for the good in people because everybody has some in them and it's not too late to change who you are or fix what you've done kabir story is proof of that and i also hope that you warn the elderly people in your life to hang up when they get phone calls telling them their amazon account has been hacked awareness is how we're going to put scammers like this out of business so how about sharing this video with a friend i want to thank you all for watching and for all of your support be sure to subscribe for more exciting adventures like this and i will see you on the next one

Channel: Pleasant Green

Views: 380,948

Rating: 4.9687066 out of 5

Keywords: jim browning, scam baiting, scammer payback, pleasant green

Id: Un6sYuYTZyI

Length: 18min 26sec (1106 seconds)

Published: Thu Jun 03 2021