IELTS Band 9 Computer-based Speaking Japan with Subtitles

[Music] welcome to aehelp.com ielts test preparation videos you will now see yumi from japan score a band 9 on this computer-based video chat speaking interview after the interview i will give you pointers and strategies on what you can do to increase your band scores when you're doing this kind of computer-based video chat again for this interview and lesson we have partnered with cambly a world-class app that lets you connect with a native english speaking tutor 24 hours a day seven days a week also cambly has given us this discount code to save on 1 3 and 12 month plans the code is also in the video description and with this discount you will get four months of free english practice when you sign up for a 12-month plan and don't worry for any cancelled three-month and 12 month minutes cambly will refund your payment as well cambly has given us this lesson challenge the fifth person to tell us who yumi thinks is responsible for customer satisfaction will get 60 minutes of free english practice with a cambly professional download cambly today and begin improving for your next ielts exam now watch and learn welcome to the speaking portion of the ielts exam my name is adrian i will be your examiner for this part of the test and we are recording this for marking purposes i will give you instructions for each part what is your full name my given name is yamiko and my family name is nakamura but please just call me yumi okay you mean for part one i will ask you a couple of questions to get to know you better and some questions on a general topic where do you live i live in sakai's district of osaka in one bedroom apartment with my cat owie on the 10th floor of the high rise apartment complex and what do you like about your home i like that uh it is nicely decorated according to my taste and it's very close to the train station so i can get around osaka quickly and conveniently for part one let's talk a little bit more about toys how often do you buy a toy i seldom purchase toys these days because i don't have children on my own so maybe just a couple times a year when i visit my niece i go where is a good place to buy toys i think that uh buying toys online or in big toy stores like kiddie land are good because of the y selection and competitive pricing a couple months ago i bought a stock dremel for my niece from kitty land and she loved it what was your favorite childhood toy and why that's a tough question because i had so many if i had to choose i'd say that my halo kirito house was my favorite i played with it for a few years for sure do you still have this toy and if not what happened to it sadly i don't have this dollhouse anymore when i was around 13 years old i gifted it to one of my friends younger sister if you could make any toy what would you create and why given the chance i'd make some kind of educational toys that could help children to learn english from the very early age maybe like a tiny rebel that kids can sing songs with that could be fun how have toys changed in the last 20 years definitely they have with the rapid advancement of technology the toys have become way cooler than a couple decades prior there's so much mechanics and software that goes into some toys also video game consoles are just unreal these days i mean that new ps5 has incredible graphics and gameplay that's the end of part one now we will continue with part two for part two i will present you with a card on your screen you will have one minute to read the questions there is note paper and a pencil in front of you you can use that to take notes in the one minute if you wish and then you will have two minutes to speak i will tell you when to start and when to stop okay your one minute preparation time begins now you me you can now see the card you can begin planning yumi your one minute preparation time is up please begin speaking i really had a great shopping experience with sakura a sales woman at takashimaya in number downtown osaka i had set out to buy a new handbag as my previous one was worn and out of style i really didn't know what i wanted to buy i just wanted a bag that would be in fashion affordable and practical of course there are so many kind of different brands and styles of the handbag at takashimaya which is a large shopping mall and department store so i didn't know where to start i was getting dizzy looking at all the options when sakura approached me and asked me if i needed some assistance she's a typical japanese woman with long dark hair short figure and of course she was very smiley i was really astonished by her professionalism and knowledge of the products she asked me if i needed some tea or water before helping me to choose right back a cup of green tea helped me to calm down a bit and enjoy the experience more then she asked me a few questions such as color of my wardrobe the size of the bag i needed as well as my prize french we had a really good conversation and she made me feel confident about my decision in the end she helped me to choose pick out a beautiful beige chanel bag that i'm very happy till this day i feel like sakura was such an excellent staff at takashimaya who had the best interest in my mind looking back she could have taken one more step to offer me a matching purse with the handbag but only know i was very pleased and i'll definitely go back to get her help to choose other accessories your time is up yumi so please stop there now we will continue with part three for part three i will ask you a question related to your response and some questions connected to the topic of part two how often do you meet with customer sales agents that are as professional as sakura fortunately i often meet with sales rep that are as professional as sakra was in japan customer care is held in the highest regard and it is not only shameful to give less than amazing customer help but also employees will certainly lose their job if they are rude let's talk about customer service what are important points to pay attention to for salespeople when dealing with customers as i mentioned in the previous port the customer needs are really important to consider so the sales rep should ask questions like sakura did to find this out also it is important to be polite with the customers their money keeps the business alive what behaviors should be avoided by professional customer agents definitely being rude to the customer should be avoided at all costs a dissatisfied customer usually tells a lot of people about their bad experiences and this can ruin their business also any kind of scam like asking for an unreasonable price is a bad policy because it leads to reputation loss which products and services may require an extra high level of customer service i think that services and the products that are either expensive or deal with people's health need an extra level of attention because simply there's more at stake i mean a person wants the absolute best treatment when buying expensive tv or car and they are definitely sensitive when treated by doctors and nurses in hospital what can happen to businesses in these industries that do not provide a positive buyer experience i think that our health clinics or car dealership may not only go bankrupt if they mistreat their clients but they may even end up with losses on their hands how has customer service changed in the past 20 years there have been some changes in customer care over the last few decades namely most of the customer agents now have to speak english and be tech savvy so they can adequately assist their customers a lot of services and products demand these skills how has technology affected customer service well people can price match products just about anywhere and anytime and also they can give a bad review very quickly can you give some examples of this sure when i bought my channel back i quickly checked online to make sure that i was getting a good price also when i bought it i gave the store five star rating on google reviews who is most responsible for making sure that customers have a positive shopping experience with that question the store manager have the greatest responsibility to make sure their customers are happy with the services and the products as they are in charge of the smooth business operation and the growth it is their responsibility to train and supervise their staff to make sure that customers are always happy what is the best way to deal with difficult customers i think when there's that half customer the on-site manager should be called to help as best as possible the manager should be empathetic to the customer and keep the business interest in mind if the customer feels cheated given 20 percent discount an apology can solve the situation that is the end of part three that concludes the speaking section of the ielts exam you mean you will have your mark uh in a couple days online and you'll have the official certificate with the other sections in a couple of weeks have a great rest of your day thank you thanks bye bye for this performance on a bad day yumi would get a band 8-5 on a good day she would get a band 9. this is because she is clearly between a very good and expert user of the english language yumi's fluency and coherence are top level she doesn't pause much at all to think about ideas she expresses herself clearly and with lots of details giving explanations and examples furthermore yumi uses a wide range of grammar and she has excellent lexical resource including phrasal verbs and idioms yumi has a slight japanese pronunciation however her diction and her pronunciation are very clear and it's easy to understand her for these reasons yumi could very well get a perfect score now here are some points to remember when you are doing the computer-based video chat version of the ielts exam follow these tips and you will get a higher score when doing the computer-based video chat version of the out speaking interview firstly it's important to position yourself comfortably in your chair and make sure that your headset and microphone are also comfortable now when you're speaking through a computer camera and microphone these act as filters so you need to be melodramatic this means that you want to emphasize about 10 more than usual in this way you will seem natural to the examiner also don't forget to use facial gestures smile smiling gives you confidence nod when the examiner asks you a question this shows acknowledgement of course in the video chat you can't really use hand gestures too much because only the upper torso and head are visible so facial features become more important next blame the equipment if you miss a question or if you don't catch a question the first time you can get away with blaming the equipment once maybe twice don't do it often you can say i'm sorry i couldn't quite hear you there can you please repeat that or you can say i'm sorry that wasn't too clear maybe something's up with my headset can you please repeat that again once or twice you can do this and the examiner will repeat the questions however it might get suspicious if you do it more as well when you're doing the computer-based exam pay attention to looking into the camera rather than just at the screen this will give the feeling of eye contact for the examiner it's a good idea to train your eyes to look into the camera while also looking at the face of the examiner through your periphery in addition visualize and pretend that the examiner is there in the room with you this will make your speech feel more personable it will be more real these details will certainly add to the quality of your communication and finally this is very important pay attention to fluency and giving complete answers often when people are talking through a video camera they tend to keep their answers brief however in the ielts you must show your maximum english level in the given time this means that you should always pay attention to giving an answer and explanation and often including examples don't let the camera trap you into giving very short answers because that will restrict your band score speak fluently follow these points and you will certainly improve on your next ielts exam and remember to practice this at home with your friends or speaking partners online you can do this on our website at aehelp.com through the student partner speaking chat option good luck the next time you sit your ielts exam remember to download and use cambly to see many more lessons like this one including original practice exams and a fully interactive course visit and join our premium package at aehelp.com also download and link our app academic ielts help begin learning for success today subscribe to our channel click over here watch another video click right up here and click our ielts hero to join our premium package and get access to all of our videos practice exams and a fully 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Channel: AcademicEnglishHelp

Views: 43,911

Keywords: IELTS, computer-based, speaking, mask, face mask, interview, test, Japan, practice, subtitle, cue card, part 2, band 7, band 8, band 9, grammar, tricks tips, phrases, word, 2020, 2021, sentence, high score, IELTS speaking, British, accent, part 1, pass, words, part 3, fluency, vocabulary, sample, example, explanation, questions, types, tip, trick, strategy, dialogue, conversation, marking, descriptors, understand, lesson, teacher, learn, student, free, intro, tutorial, easy

Id: O9jYpAogPmE

Length: 17min 30sec (1050 seconds)

Published: Tue Feb 02 2021