Fake Geek Squad Tech Support Scammers Exposed [Full Call]

okay gang squad mm-hmm we're fairly certain that the scammer cannot actually see the large mouths so it was still fun to make happen okay so you can scroll down a little bit and you'll see getting help is easy on the right hand side and below that he will see an option but I'm all to login you need to hit on that it's just like the best buy page okay remote access to your computer all right just sit there trying to look legit put an access code we've contacted Best Buy it looks like they're gonna try to do something but check this out I'm not gonna use it here I'm gonna go to support dot me which is what they're using and Best Buy also uses it so that's why they're able to do this it's just tricking people to thinking that they're actually Geek Squad but I'm going to type the code into this website and it's gonna work just the same is it asking you for an access code that's right that's right it's asking me for a code yes each I would like to perform all these different things my son he keeps trying to watch these movies he says that it's not illegal but I'm not too sure you know my husband asked him to stop neither her name I don't know if he if he did but things have been strange lately no problem if let me find out what is going on and give me fifteen twenty minutes and I'm scanning I'm walking on it so once I'm done I'll give you a call back okay okay I mean I'd prefer the heavy on the phone I don't know if I feel comfortable having some another computer without like walking me through I guess what's going on camera some time and now let me check for viruses okay let me check for virus this is gonna be the trip we just had to check virus okay that is no malicious software it has been detected ah so that's a good thing what about really funny like but why does it say there's no matter let me let's wait for this can i what is there you have something called foods in our volunteer network we have something called Trojan horse onto your network do you know anything about it yes I've heard of the I've heard of the Trojan horse before but was it the late late 1900s they were trying to sneak tea and the what was it like the Boston Tea Party and they they were able to smuggle tea into Boston and like a large wooden horse is that right and that's and then they dumped it all they dumped it all out into the bay all right mr. right so what it does is it is a kind of here in terms of computing language okay it's the kind of a malicious computer program which the same way as in the nine in that time it was helping these peoples maintenant bouncing on the wooden part as in the 1900s as the same the frozen Mars here in this engine it's helping some attackers some hackers to get into your computer without your authorization and somebody has compromised here IPA I'm looking under my laptop yeah I don't say no wooden horses or anything what it's not what in Harlan what do you mean here in the computing okay wait you will understand what I mean just allow me a moment let me open what I'm trying to tell you okay well anyway charges are generally spread from some form of social engineering okay okay yeah I don't understand I don't understand most of this but is it is it bad it's very bad messy it is loving some attackers to access your personal information your banking information your passwords or personal identity and it can affect other devices connected to the network so it is here not only your computer is infected the other device could also get infected with the same thing like your cell phones your ÿÿÿ ÿÿÿ and in a router they can it's gonna spread how many horses are there I thought it was just one little maybe ton of horse no miss it it is a kind of a bad file that can replicate from one device to another oh I can't believe it I can't believe - movies online I think it's starting to make sense now know whatever you okay they're just like just like an ancient Greece when they hit a bunch of soldiers inside a big old wooden horse and they got into the city of Troy and then in the 1903 Native American a little a bunch of tea to the Boston Harbor and dimmed it out there now there are modern-day cyber criminals what's that guy's name 4chan right yet so 4chan the hacker I'm sorry he hides inside of like a little virtual maybe wooden horse on computers and now he's inside my computer exactly Wow is there a way to get rid of it I mean it's wood and virtually wooden can we virtually set it on fire or virtually get rid of it see first of all we have to get these foreign addresses removed because they are connected with the help of a Trojan okay if they are not removed they can in fact they can bring the Trojan back in back and forth again and again okay so first of all they have to be removed once they are removed then the Trojan horse needs to be removed so that it cannot replicate back there at en and again okay all right what happened what happened back there I thought you were out you're supposed to be doing your essay now Lord hah I'll be right back I'll be right back sorry hold on a second no I was thinking I think my son Lord Almighty heaven help me heaven help me [Music] [Music] okay it's fine go to your room and do your 200 word essay I've told you I understand why you put so much mayonnaise in here anyway okay I'm sorry about that my son looks like they set off a smoke alarm in the kitchen what were you saying here about the established horses first of all they needs to be removed and then what's the network the Trojan horse needs your home network make makes like your router see let's suppose this is your house okay and okay like in physical world we do have a name or billing addresses of a unique identity like for example if I need to send you a gift what I need is I need your name I need your address so that the product can be delivered exactly at your doorstep right right economist okay s has the same in the world of internet if you your house is receiving the Internet signals it's because your house has the IP address assigned by the federal government okay where you are receiving the signals from your service provider okay so it's coming to your house IP first then it's coming to your router then through the router it's going to the computer cell phone other devices which you have there in the I don't mean to interrupt is there anybody to draw this in Microsoft Paint or something so I can see it a little bit better I'm a little bit colorblind this is my laptop right uh-huh okay what were you what were you saying so your laptop is connected to a router okay and your router you have it in the house okay that's right so your house has an IP address okay and you're getting the services into that IP address from a service provider like your aid like AT&T Verizon Cox who server is your service provider okay so they are providing the services into this IP so this IP they have had been - that's why them they are able to get into your router laptop okay the other cell phones our tablets if you have all the other computers which you have you can get into each and every device which you have there in the house [Music] okay so get this problem resolved we need to get the foreign addresses removed I'm sorry about my kids hold on a second hey leave him alone okay I think I'm starting to understand where's the now which where's the Trojan horse and all this which one of these is the horse where would that be [Music] so it could miss it could be here on this IP it could be here it could be here it could be here it could be here it could be anywhere why do you hear that yes I can hear them I must let him play me think okay it's not too distracting for you no no okay yeah I wanted to be too loud so this is the problem is okay yeah where's the where's the Trojan horse that's the product I'm still I mean is it is it right here anywhere it would be on the laptop it could it could be here it could be here it could be anywhere okay how many how many different horses Oliver no I am see true it's not a horse it's the name it's just called Trojan horse because it comes without the authorization okay from the back door it's usually kind of a file which is bad which is harmful to tell I please get back to doing your essay honey it it sounds great maybe play something else like maybe play something else like your record or something okay or do your homework okay so it's not a literal horse I understand that it's like a virtual like a movie a hologram horse like in Star Wars so it could be it could be anywhere I'll just draw like it a little little horse so the horse there's the horse the horse could be anywhere and and happening we're not sure how it got there in the first place we're still working on it mr. check that out how it came up okay and how do we get rid of it how do we you know how do we take the horse and just kind of I don't want to hurt it I don't know you know I don't want to take it out back so to speak can we can we move can we move the horse too you know a nice farm you know or virtually virtually there's no okay I wish I understood all of this well how do you get rid of the foreign oh that's right we're the foreign houses how did the foreign people people get on here the foreign addresses how do we get related this is not a force which can be we need some technicians who can work on this case and they can help us all right so we need some special technicians we'll take care of these kind of hiking cases and we ever find them so it it is it cannot be done today because they will require at least three days they have to continuously work on to your devices to find an origin in every single day okay at least my computer for three days you will be able to use a computer but this for the security reasons you can avoid like shopping things online in the firewall firewall as well as the wood and the horse is then it is a literal horse not a not a figurative virtual horse alright alright it won't allow any Trojan horse from getting into your machine I've Artie a router from now and then ok so that's what I called a firewall that stops the wooden Trojan horses yes from penetrating into your computer yeah and they said we have to do fix it today tomorrow day after tomorrow three days ok and then we have to keep you the firewall as activation codes and one season send you the activation codes then we have to activate it if we take the three years security then we can protect your computer and your network for three years ok this is just how long this is just how long the firewall is gonna be burning exactly ok yes if my husband were to purchase a horse a physical non-virtual 100% real authentic horse like cowboy horse is that if it got too close to the house to the firewall would it be effective at all ma'am you're not asking a sensible question are you trying to waste my time or your time I was honey oh good lord why would I I wouldn't want to waste your time so you can you can use your brain mate selfness that is a virtual firewall for your computer program how would it affect a real horse it's not for that ok but you said it was gonna that question doesn't make sense doesn't make sense miss ok but I assumed the firewall is something I attached to my computer like it's a cool I'm sorry I died I just didn't understand these things you know my husband he says you know he'll say honey the porch lights on but nobody's home I do apologize about that well does this help at all in terms of the speed how does this help the speed of my computer that's that's what I did want to focus on because miss there are multiple people who are accessing it right now and I will be disconnected and when the Trojans will be removed it will automatically speed up now in terms of the firewall again I apologize I don't understand a lot of this stuff do we need to is it cold propane electric I mean what does it run all of us kinda kind of wake up it's holding according miss it's cold like computer language coding coding it's a cold wall it's a cold Oh coding no you said cold for a second say that don't make no sense no no it's it's Cody okay now I do have one other problem you know I'll talk to my husband about the $1,600 price pulling it for the lifetime I do have one other problem I've made it to the computer let me see if I can show it to you here if I try to like pull up a document let's say my husband wants to pull this up this is one of the songs that he he likes I've noticed recently the if I try to print we don't know that our printer is no longer here did the Hat there used to be a Epson printer do you know if this if the hackers may be doing something with that printer exactly yes most because they are corrupting into ours okay so that's for ease and it's been walking on no problem on security will be installed the printer will be working fine again okay can you just really quickly explain to my husband what's going on his name I guess I don't matter Oh could you could you explain what's going on and how to fix the problem we have y'all speakerphone sure it's kind of good evening deserved good to meet you good evening sir how about you well I've been better I've been better that's for sure okay you know what I say Jimmy crack corn and I don't care my corn cracked and I do carry sound every bit of a problem you know sir everything is under control see first of all Mary called us for a computer that it's running slow but when I was working on the computer Mary we have detected that there is some we're losing horse which has been found on the network so the problem was not as well as it is running slow it was running it was running low because you can see now currently there are some foreign address established and you see a local address foreign dress is connected to your local and it is active maintenance right now they are still connected to it so these foreign addresses which you see so they can establish the connection with any of the device which you have there in the house it could be here in the first place sorry me sir I had my hand up but you didn't see it how do they get here in the first place there called trope Trojan horses they got it because of the soldiers Roger Trojans no way don't be any file what's a trip what would mean Trojan I thought that was a what do you call it I remember I remember learning some about those aren't those aren't those extinct by now they were like prehistoric creatures no they're like computing term I'm talking about a computing term here we are talking about computers who is long talk about the computing to try a Trojan horse do you do you remember honey do you remember the Boston Tea Party yeah that the Mitchells they put that on what was that like a year ago no I'm talking about like a real Boston Tea Party what one do you mean I mean we dressed up and everything I don't know I don't know what you're telling me yeah I'm talking about nineteen hundreds you know they got the they got the whole gang together they put a bunch of tea inside on a horse and they dumped it into the Boston debate okay I do I do kind of member I do kind of remember that well there's another horse another Trojan horse from what was it there Michael it was in the Greek the Greece horse yeah yeah they had a wooden horse and they put it and they put a people in it like hackers oh this sounds like a movie I think I've seen that movie epic try right boy yeah okay yeah they were they would yell this is sparta or whatever right I don't know about that one all right yeah I remember I remember this part the Spartans were pretty fierce how much does it cost to fix it see either you can take allah is asking for a lifetime plan like if you and one time for the entire life you don't have to spend anything because we have to set up a firewall that will cause for 1604 you're all devices cutters device for your son device for your wife's device and it will protect okay each and every device from Trojan one RS everything and most importantly hacking and identity theft what was she all about yeah yeah I'm sorry we got my mom my mom's here I don't know okay I'm sorry I'm sorry about this okay sorry my mom my mom was talking uh what were you saying $1,600 how long is that okay yeah I think he said it was for the rest of our lives that'll be for life okay now what do you say life time how long how long are we talking I mean I'm hoping to live a long and prosperous life unless you will be residing at this location so until unless you want in your house location I mean right your site lacking one we're not gonna move one we have to live here for the rest of our lives I mean I don't want to live here forever yeah I mean this house is proving man you know what I think right now I told you that you can move but if you're going from one state to another it depends that it will be working on that state or not but if you may move to a different location on the same state it finicky work I didn't catch that we can move her or we can move you can move miss you can move definitely they don't know interruption on your life but that you can live wherever you would like to okay if we remove if we're moving to the country to you know eat me a lot of peaches so you're saying it don't matter rural areas or city centers I can I can move wherever I want it doesn't matter okay now do you have a couple questions let me just get checkbook everything this kind of investment you know I mean I don't mind work with you all best buys a pretty rapid looking up at a and all that work with Geek Squad for a while a couple questions here there's some hypotheticals I like to make sure I know I know what I'm getting myself into so we can move well we are allowed to move hypothetically speaking you know I want to understand what lifetime really means because I you know the Devils in the details or was it the devil has the devil has a tail whatever I mean no yeah what does lifetime really mean the devil's got a code tail like they mean so if you would listen to me then only I can tell you sir could I put this in my son's name I assume he's gonna live longer than myself cuz it cost more money if he's I mean he's 12 years old I'm 47 percent no no it's not like that but he is he is not a still a minor so we cannot do it under his name you can transfer these things under his name once he's 18 okay what about my my daughter this is illness and I mean he's he's practically I mean I'll let him play maturer video games I mean he's practically a grown boy what if I put into my daughter's name she's 22 she's 22 again you can put it under her name okay and then if you know that way if something were to happen to me you know if I were to pass away the family would still have the coverage correct okay let's move forward with it then let's move forward with it and and then when my when my my daughter my son when he turns 18 can I transfer transfer the plan to him how can you know it can you know I hear me anymore okay what what what happened there Michaels that I don't know sir it happens when we talk more than an hour suddenly the voice gets trumped that could be a net focus you on to your end I wonder yeah I wonder if your boss don't want you to take too long on the phone calls or something like that yeah it happens so we have you have some limitations on acting over the phone yeah I mean it could be those those the truck the truck just make sure I know of Trojans Trojan horses getting in your your that their network may be so I'm trying to make a joke no a lot in the mood oh no sounds sad okay it's my it's my office settings like our of all quality and gets decreased if we talk too long with the phone because they think that we're talking personal things over the phone submit to move forward with all this you know I had said I had said then if you heard that last part about the movement the radiator and everything but let's yeah let's move forward let's go ahead with it do you have any kind of discounts I'm sorry there are no discounts there only discounts the senior citizens which are applicable okay what's the agent get their daughter on it what's the age limit for the scene I mean here's what I'm thinking I mean don't don't report me your boss or nothing but what if I do this okay how about that we speak in it my mom is here she's 87 years old what if we sign up through her and then transfer the plan treasurer the plan of my daughter afterwards yeah you can do that but for the senior citizens yes you can get $100 discount so instead of six three hundred it will be 1500 oh that's it yep that's happy yeah well I expect it to be more I mean 87 years old mother okay yeah why don't we okay yeah deal let's move forward with it when do you guys come out of the house there when you when you put in here and when the cording will be delivered to you because it will send you the cards the activation cards activation what or that you have activation cards send you the activation codes and the technician I'll draw the American is wrong the second is along with the device when you receive the card so you can type these information so that I can go ahead and get the codes feel okay I don't understand what you're talking about with activation codes I'll tell you sir activation codes I'll tell you if you can type these informations I'll tell you I'll show you what you will get it is I'm not I'm not familiar with that process as you're making me a little bit nervous activation cord I'll tell you the process okay yeah I can feel rockin velocity for example if you buy a web root okay let's say you buy an anti-virus or a program let's say you buy a Microsoft Office you drive your office you get a CD but to activate that office what do you need you need an activation hold right okay and how do I get there this is for Google Play car but ship it to you and you will get it for email yeah yeah I got a couple codes on floppy disks too if that helps I don't know enough that matters let me go get my let me go get my mom okay she's gonna have to fill this out for you I'll be right give me like a minute okay and no I move forward with it can you just wait one moment okay thank you you seemed a little sad no God please no miss I am NOT here I hello sigh don't think you want to do it and I'm getting late so I'm really sorry I can give you my number you can call Marcus tomorrow I just put my mom she was she was gonna fill out the information for you we're gonna need her on the phone no we don't need that on the phone you can type your informations if you want to do it or else let it be okay you don't want to talk to my mom no I don't want to that's a little bit rude so why should I talk to her because I have to I have to put it in a her name and I mean it she's the one getting the discount so I thought you gonna talk to her no that doesn't matter so you're saying that I just lied I coulda just lied and said that my my my dad's here and he's a hundred and twenty years old and you'd give me like a two hundred or discount and you never would have had to meet him you would have been okay with me a lot about it so I can see I'm in this business I'm working here since last six years okay and I can understand which person is lying to me okay and I know what you're okay telling me what your wife told me from afar what you are telling me from the past huh I understand everything but just yes I have to sit so I'm talking to you I understand everything you don't think like that okay I'm in this business from the last six years and I'm doing the same thing okay so I know what I'm doing okay what is I guess I may you could make that more clear more of a clear sentence are you saying that you don't want to talk to my mom because nothing anything if you want good I'm saying if you want to do in it if you want to do this you can just type the information so I can ask the technicians to work on this matter okay okay great okay great yeah I got confused for a second you asked me my mom's phone number no sir type your phone number because the technician will if the technician is to reach it will reach you not your mom what do you say about my mom I'm saying that if the technician has to call you they have to call they have to reach you so type your phone number they don't have to talk to her because every time she cannot come in front of the computer she's old she's a whole person okay if you let her rest and let her live her day peacefully so do not type a number okay you will receive it from the best hi first fall okay and you will receive three weeks court cards for 500 and the reason to send you these cards is because these cards can be redeemed on wounds your mother's account on to Gloria's account and once they are redeemed on to her account once then they cannot be misused okay once they are redeemed onto her account they cannot be used twice by the hackers or anything oh he's having me by the men do these cards for the app and after with that when they will come the technician with a long come with that or named a whenever it comes then we have to go ahead and activate and set up the firewall for you okay oh my gosh all that you have to give us a call but you don't have to worry about because I that's why he said call tomorrow first of all that's why he said they have to continue the work a couple of days because he wants me to physically get the cards we have to make sure going fine and we have to keep checking so that your informations don't get leaked out yeah he's please go ahead and after okay yeah it says a sea bass per gig squad gift card whenever I've purchased gift cards in the past there used to like purchase things not redeem things alright can you explain that squad decided to you know go against the flow and do something completely different no no it's not about against the flow because these things these cards are only used in case of hacking and I believe as you have used the gift card before so you know that if they are used one they cannot be used twice I mean you use gift cards you use gift cards for things other than a hacking I my son just use the Google Play gift card well then a Google Play gift card that's like a different kind of card he but he used a subway gift card I told her meet long football sandwich I mean last week Oh week ago huh and now what they had nothing to do with hacking no no that's see yeah that those cards are meant for this like iTunes is meant for like Apple devices okay oops and what's really blame mother's arm and for like steam cards are meant for gaming things right okay yeah yeah yeah you're definitely been there Oh cards are different this right and this is a key scored things so here okay so you're saying you're saying that all cards are created equally basic sound like like a trip like a trap card if that if you were to activate one of my trap cards hypothetically exactly not all cards are same exactly and once it will be a catch like activated on to your mother's name on to your mother's account then they cannot be get used by the hackers that's the only main reason to be safe here with all their you've been you said you've been working on you've been working for Best Buy for the better part of six years do you know what the term jebaited means and all I just want just wondering no I don't okay yeah I figured you did now I just wanted to just double check but all right there okay so I gotta call my bank and what do I tell them I just say some fake guy from Best Buy who's actually a tech support scammer is trying to con me into buying three Best Buy gift card so he can take all my money or what you're not much not tell them you can tell them to better this camera who want to take $1,500 from me and get it authorized so that I can make in the payment okay thank you did you think I was a fool there Michael I mean come on you should be ashamed of yourself he did pretty quick there [Music]

Channel: Kitboga

Views: 369,661

Keywords: best buy scam, scammer, scambait, fake tech support, tech support scammers, call scammer, prank, scammer owned, virus support, printer support scam

Id: j2KC1voakJk

Length: 44min 49sec (2689 seconds)

Published: Thu Mar 14 2019