- Things have really been
a long journey for me. I'm 80 years old. I've really, really paid my dues. When I look back on in my life, I had some difficult times, but I think the thing that
did bother me the most was I, I just never felt special. It's not a haircut and
it's not just a makeover. It's a life change. I mean, it's a life fulfilling dream. I just want to thank you for picking me. I believe it's going to be life-changing. - Well, women around the
world understand that aging can be difficult. Often, how they've aged does not express who they really are. Meet Carol Bales. - Well, my name is Carol Bales, I'm from Silver Spring, Maryland, but I always have to add,
originally from California. - Beauty is far more than skin deep and often the desire for a makeover comes from the soul of the child within. - As a child, I grew up in a situation where my father was a very violent alcoholic. He would chase us down
the street with a shotgun, things like that. I was a kind of kid that
when a kid vomited in school, I would run over and clean it up so the nuns wouldn't have to do it. The only way I ever felt that I would be like saved from that situation would be, if somebody came to me and asked me, are you okay? And then I could say, no, I can't lie, right? I distinctly remember making a decision at five or six years old, not, to not ever play, because if I played people
would know how sad I was. And then all my chance
of rescue would be gone. It didn't work, obviously so. I went to school and
became a cytotechnologist, which means I studied
cells and stuff like that. And I actually became very,
very well known in my field and internationally known
for like 25 or 30 years. I had never married because you can't develop much of a relationship if you're afraid to be alone
in the room with a man. I couldn't understand why, at my age, I was still so obique
about being yelled at. By that time, I'd had some therapy and I didn't know there
were such things as PTSD. My whole life still centered
around trying to please people and trying to be perceived
as a wonderful person. 40 years ago, it was really
old to have a baby at 40. And I knew I wanted a child, so I went and had a son
by donor insemination. I had thought that after I had my son, then I might, now that I'm
all emotionally healthy, I might find somebody. But then when you're a single mom, there's not much more you can
do except raise your child, especially when it's a
specialty. (indistinct) We're always working with
dead people and body parts. So I decided to change careers. The last 25 years of working, I was a hospitalist for
full-blown AIDS patients and that was a very profound and, and moving experience in my life. I retired, my son moved to Maryland and I found that for the
first time in my life, I didn't have anybody
to like take care of, or I didn't have any
kind of responsibilities. So I found it really
hard to get out of bed. And then I had some medical issues that were actually life-threatening. I ended up on life support and I decided to move to
Maryland and be close to my son. I'm now at a point that
where I think I might, I may live a little longer. I'm trying to learn how to feel playful. I'm not quite sure how
to do it without being like a silly old lady. One of the things I want
my son to feel after I die, wow! At least she was really
fulfilled when she was here. Now where's the mimosa? (laughs) I don't even know what it is,
but it sounded good, right? But today I'm feeling wonderful. I'm feeling it's my day. And I'm really looking
forward to this experience. (upbeat music) - Ready for the big reveal? Here we go! (upbeat music) - Well, I have to say it was wonderful and I feel stunning, unique and playful. (upbeat music) It's me. Look at me. I'm 80 years old. (laughter) It's really hard to
describe this experience. You want to save some of
these for other people or is-- - [Man Behind Camera] No.
I went shopping for you. - Oh wow okay. I was connecting with everybody and connecting with people
that actually saw me. One of the reasons this
is so special for me is because I missed out
on some things in life. I never got married,
so I was never a bride. I never got to go to the prom. I never got to dress up with a corsage. My birthday's January 2nd. So everybody was either
broke or hung over or sick, or, oooh, they say party. And so it was never acknowledged. I'm fine with the shoes. - I know you're fine,
but just take the arm. - [Carol] It's not just
fulfilling that one dream though. I feel so good about myself and that, and I feel that I can really look good. I'm gung ho. I want to go home. And now I want to get out of my scrubs. I want to get my hair
obviously out of the ponytail. And the other thing is I
was not expecting this, but I didn't want to tell him anything. I wanted him to just take me as putty and do what he wanted to do. And it's totally different than what I, what I had thought he would do. And it was nothing I would
have ever even thought to ask him to do. And it's me. I mean, I can't believe it's me. He captured my personality and I don't think anybody
else could have done this, except this team here. From my heart, that's the truth. There's no way I know I'm going to be able to do this at home. I mean, if I could, we'd go out and I'd start
a makeover business. If it was that easy, right? (upbeat music) - [Carol] There's some things
you can do for yourself. Read his book, watch his videos. You'll learn a whole lot. If you ever are lucky enough to get in for a makeover, please just be a blank slate. Please don't tell him what to do, because you won't believe the outcome. (inspiring music) - [Carol] One of the things I want my son to feel after I die. I want him to feel, wow,
at least there was happy when she was here with us. It's really fulfilled when she was here. I'm sad it's over. (laughs) But the thing is, is that it's all about connection and we all connected. So thank you. Thank you all. Yeah. I love you guys. (inspiring music) - I hope you enjoyed this video. If you did, give it a
thumbs up or thumbs down. Also, please comment. I want to hear your comments
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