Hi everybody. It's Richard McMunn here from the interview
guidance company how2become.com. And in this this video, I'm going to give
you the 8 top behavioral interview questions and answers. Make sure you stick around and watch the video
from beginning to end because I promise you, if you have an interview coming up, this tutorial
will literally triple your chances of success. I promise you that. So, welcome to this tutorial. My name is Richard McMunn. That's me there, on the right-hand side. I've been helping people pass interviews for
over 20 years now and the methods that I use are guaranteed to bring you success. So in this particular video, I will teach
you the top 8 behavioral interview questions and answers. I'm gonna give you some tips on getting the
highest scores possible. And please do subscribe to the channel because
I'm making videos like this every week. They're free of charge. All you need to do is subscribe and you'll
get an email alert as soon as one is uploaded onto YouTube. If you do like the interview questions and
answers, please do give the video a thumbs up. That's all it takes to motivate me to do more. And also, I enjoy helping people like you
to pass your interviews. So if you tell me the name of your interview,
in the comment section below this video, I will give you five behavioral interview questions
to prepare for your particular interview. So if you have an admin assistant interview
coming up or a project manager interview, whatever it is, tell me the name of the interview
and I will give you five behavioral questions to prepare for. Okay. Let's get into the tutorial and my sample
answers to the top 8 interview questions. So my biggest tip, first of all, when answering
behavioral interview questions is to use the STAR technique. What do I mean by that? Well, it's really simple. All you need to do when you structure your
answers to these kind of interview questions is format them in this order. You tell the interview panel what the situation
was that you were in. So say, "The situation that I was in was X,
Y, and Z." Then you move on and you tell them the task
that needed to be done. "So I was in this situation and this is what
I needed to do." Then you tell them what you actually did,
so what action you took. And then you tell them the results following
your actions, so it's situation, task, action, result. And if you follow this process when answering
these situational/behavioral-type interview questions, it will make sure that you give
them a specific answer. And this is important. When you are responding to these kind of interview
questions, you have to tell them what you did do in a previous situation, not what you
would do if this situation happened. And all of these responses that I'm going
to come onto in a couple of seconds use the situation, task, action, and result process. There is also a link in the description below
this video where I go into real detail about the STAR technique. So once you've finished watching this video,
I recommend you have a look at that one because it's a top-rated interview video here on YouTube. Okay, so question number 1, and by the way,
you're gonna get these slides to download as well, so do stick around. So you can take notes, but I'm actually gonna
give you these slides for free so you can use them during your preparation. Interview question 1: Give an example of a
goal you reached and tell me how you achieved it. Okay, so tip 1, make the achievement relevant
to the goals or targets of a company. Don't say, "Oh, it was a personal goal. I wanted to improve my fitness." That's no good. You need to give them a company-specific goal. Tip number 2, demonstrate how you deliberately
planned to achieve the goal. I'll explain in a second what I mean by that. But if you say, "Well, you know, I planned
to achieve this goal," then you're more likely to achieve it. And as an employer myself and an interviewer,
I love it when people say, "Well, this is how it went about, the process, so I knew
I wouldn't fail." Tip number 3, show your ability to use your
initiative. Having your initiative or using initiative
as an employee is one of the greatest skills you can have. Here's my answer to the interview question:
Give an example of a goal you reached and tell me how you achieved it. "One particular time comes to mind when I
achieved something I am proud of. The business I was working for had set difficult
customer service satisfaction targets for all members of staff to achieve. Most people in the team seemed unoptimistic
about being able to achieve the targets, but I set out to surpass them in the fastest time
possible. To achieve my goal, I created a plan of action. After I had dealt with every customer, I asked
them three simple questions about the service I had just provided them with, and in their
opinion, how it could be improved. I then used the information the customers
provided me with to continually improve the service I was offering. After four weeks, I had surpassed my targets
and my manager was very happy with my performance." So don't forget, you could be able to download
these slides very soon so do stick around. I'm going to give you another 7 of these sample
interview questions and answers. Question number 2: Describe a stressful work
situation you were in and how you handled it. Okay, couple of tips, always remain calm whilst
under pressure and focus on the job in hand. So you have to demonstrate in this response
that you're able to remain calm whilst under pressure. Tip number 2, have some kind of time factor
to the situation or some other form of external pressure when answering the question. And tip 3, show how you worked hard to overcome
the stressful situation. Here's a great answer to this interview question. "Recently, an important member of staff was
unfortunately taken ill when we were halfway through trying to complete a difficult and
stressful project for a client. This was particularly stressful because the
person who was off work sick had the knowledge and expertise to help us finish the project
on time. I decided to volunteer to take on his responsibilities. And so I set about learning his role in the
fastest time possible. Now although it was stressful, I remained
calm, worked longer hours, and didn't stop working until I managed to replicate his responsibilities
and role. I am pleased to say we all managed to complete
the project on time for our client. I believe I am a highly effective worker when
put under pressure and will do all I can to help out my organization and the team I am
working for." Now that kind of situation can be applied
to any kind of work-related role where you are under pressure, and like I say, you'll
get these slides soon and you can use these to structure your own responses. Question number 3: Describe a time when you
delivered excellent customer care or customer service. Now, when responding to this question, show
you can deliver outstanding customer service. And to do that, show how you went above and
beyond what is the norm. Tip number 3, explain how the customer was
satisfied with the service you offered, so you tell the interview panel how you delivered
this outstanding customer service, and I'll give you an example in a second, explain how
you went above and beyond the norm, and then explain how the customer was happy. So here's my response to this interview question. "A customer recently telephoned the office
to ask if we have a specific product in stock, which we did. They needed the product in super-fast time
because their Grandma's birthday was in two days' time. Now, unfortunately, the courier we usually
used to deliver priority packages was unavailable. However, because I felt it was important to
try and meet the needs of the customer, I informed them that I would spend some time
seeking an alternative courier company to get the package to their Grandma in time for
their birthday. I spent 30 minutes calling around various
courier companies until I found one who would do the job for me. I then called the customer back and informed
them we would pay for the extra delivery costs as a gesture of goodwill to save time and
inconvenience. The customer was overjoyed and they ended
up leaving our business a positive review on Trustpilot following their experience with
us." Great response to that interview question. Let's move on to number 4, question number
4: Give an example of when you have worked with other people to complete a difficult
task. Now this question is very common, is based
around teamworking. So in your response, demonstrate you are a
team-worker who actually likes to work with other people. Tip number 2, add pressure to the situation
you were in, some kind of time element would be good. Tip number 3, demonstrate that you volunteered
to do something that helps out the team. So you were the one who said, "I will go and
do X, Y, and Z to help out the team." So here's my answer to question number 4. "I love working as part of a team and I can
recall a recent situation when we all came together in the office to complete a difficult
task. One day, the internet went down and we were
unable to access the computers to deal with customer queries and also complete and fulfill
the customer orders from the previous day. I volunteered to go home in my car to access
the internet so I could print off the customer orders and then bring them back to the office. We could all then work together as a team
to make them up and get them dispatched in time for when the postal van arrived at the
end of the day. Another member of the team used his smartphone
to access and answer the customer emails to make sure they didn't get missed and our customers
didn't experience a drop in service. Now, despite the difficulties of the internet
going down, we all worked together as part of a team to maintain a smooth operation for
our company." Another great answer. So like I say, you're gonna get these slides
very soon. Don't forget, make sure you give the video
a thumbs up and subscribe to the channel and tell me what interview you've got coming up
because I will give you sample interview questions like these to prepare for. Number 5, here we go: Give an example when
you disagreed with a decision your manager made and how you handled it. Oh, this is a tough one. Here's some tips. This is your opportunity to show your maturity
and your respect for your manager. Give an example where you disagreed and you
constructively explained to the manager why you disagreed. Tip number 3, tell them you would never be
disrespectful to a manager and you would always go along with their decision. Okay? But what they're looking for here is that
you have the confidence to say that you don't agree with something because we don't want
someone working for us who's just someone who goes, "Yes, I'll do that. Yes, I'll do that. Yes, I'll do that." You know, it's important to disagree constructively
but also have respect. So here's my sample answer to help you prepare
for your interview. "To be honest, I have a great manager and
it is rare that I disagree with him. However, during a recent meeting, my manager
put forward a new proposal and a change to our working practices. Now after careful consideration, I did not
agree with the proposals and so I approached my manager in private to explain my views
constructively on why I felt they might not work. He didn't agree with my thoughts but I thanked
him anyway for listening to them, and I then got on positively with the new way of working. Now what actually transpired that my manager
was right, and I was the one in the wrong. His new way of working was positive and things
are much improved now that we have all had time to adapt. Now although I was wrong, I feel it is important
to say if you disagree with something as the organization can only benefit from diverse
opinions and experiences. Now even though I didn't agree at the time
with my manager, I would always respect his decisions and work hard to achieve the company
mission and goals." Question number 6: Give an example of when
you've met a tight deadline. A real common behavioral interview question. Tip number 1, give a situation where the deadline
is very tight. Now within your answer to this question, show
you can work fast but also accurately and explain how you actually enjoy working under
pressure because as employers, we all want people, staff, who can enjoy working under
pressure and they don't mind it. Okay, here's my answer for you. "It was only last week I met a very tight
deadline for my employer. It was late on a Tuesday afternoon and an
important customer order came through that needed to be fulfilled before close at 5:00
p.m. I volunteered to complete the order and told my manager I would stay behind late if
needed. I quickly printed up the order sheet which
consisted of 18 items and meticulously packaged them up as fast as possible. I double-checked my work as I progressed with
the task as I knew it was important not to make any mistakes. Thankfully, through accurate and fast working,
I managed to get the job done before the 5:00 p.m. deadline. I actually enjoy working to tight deadlines
and enjoy the feeling of satisfaction I get when the job is completed on time and to a
high standard." Question number 7: Have you ever gone above
and beyond the call of duty? If so, what happened? Now, in this response, tip number 1, be the
one to volunteer in this type of situation. Stick your hand up and you say, "Yeah, I will
go above and beyond duty." Help someone out in the organization to make
their life better. And tip number 3, show you are a caring and
conscientious person because all employers want employees who are caring and conscientious. Here's my answer for you. "A disabled member of staff started working
for us and I noticed they were given a desk which was located quite a distance from the
toilet and the kitchen facilities. Now whilst I am sure they were happy with
the desk they'd been allocated with, I felt I could improve their working day by offering
to swap my desk with theirs. My desk was situated adjacent to the kitchen
and bathroom facilities so it made sense to switch locations. I introduced myself to the new member of the
team and offered to swap desks. They immediately accepted my offer and thanked
me for being considerate. Now although it was only a small gesture,
I felt I was improving their working day and it also gave me the opportunity to introduce
myself to them and make them feel welcomed within the office and organization." A great answer. Question number 8, you're going to get the
slides very soon, guys. Give an example of when you didn't meet a
goal and how you handled it. Okay, tip number 1, make sure you do actually
give an example of where you didn't meet a goal. Explain what you learned from the situation
and the experience, that's really important. And then tell the interview panel what is
now different for you following this experience. Here's my answer. "When I first started working for my previous
employer, I set myself a difficult task that was based around learning a new skill. I promised my manager that I would be able
to apply the new skill at work within eight weeks. Now, however, it soon became apparent that
I wasn't going to be able to do the work needed within the timeframe. I had underestimated the time needed to complete
the training to a high standard and I felt bad that I had let down my manager. I apologized for the misinformation and assured
him it wouldn't happen again. I learned a lot from this experience and now
I always meticulously plan any goal to make sure I meet the deadline for achievement. Whilst I rarely make mistakes, if I do, I
would always look to learn from them and improve for next time to the benefit of my employer." A great answer to that question. So, do you want some more help from me? Make sure you put the interview you got coming
up, like I say, in the comments section below the video, and I'll give you five questions
to prepare for. You can click the link below the video to
get these slides. You will see the link below the video in the
description to the SlideShare website where you can download these and use them in your
preparation. Also, if you'd like free interview training
online right now, you can access this within two seconds, go to the website passmyinterview.com. Again, the link's in the comments section
below the video, the first comment, you'll see that. And like I say, don't forget to subscribe
and I hope you've enjoyed the video. Please do give it a thumbs up. Thank you for watching and I wish you all
the very best in your pursuit to passing your interview.
