Hello there, my name is Richard McMunn from
the interview training company PassMyInterview.com, and in this tutorial, I'm going to teach you
how to answer behavioral interview questions that are based on dealing with conflict. Now, how you deal with conflict is really
important. And these kind of questions are becoming commonplace
during interviews. They are not easy to answer. However, if you watch his tutorial from beginning
to end, I will give you the type of conflict interview questions you are likely to get
asked. And more importantly, I'll give you, as usual,
some top scoring answers! Now, before I do that, a very warm welcome
to this tutorial. My name is Richard McMunn, that's me there,
the bald chap in the center! I've been helping people for about 20 years
now to pass their interviews by giving you top scoring answers. Please do SUBSCRIBE by clicking the red button
below the video and then you won't miss out on any of the weekly training videos I'm uploading. And I'd also very much appreciate it if you
gave the video a LIKE. That always motivates me to do more. Thank you very much. Also, if you have any kind of interview questions
you want me to answer for you, please put them in the comments section below this video
and I will create a video for you. So, dealing with conflict interview questions. These are the kind of questions you could
get asked. “Tell me about a time when you had conflict
at work?” or, another kind of conflict interview question: “Describe a time when you didn't
get on with someone in your team?” and how you answer these questions is absolutely crucial
to your success at your interview. So, how do you answer conflict interview questions? You need to make sure you focus on the following
three important things. These are very, very important. Number one. Make sure you show an understanding that any
form of conflict is not beneficial to the team or the organization. So, you could start off when responding to
conflict related interview questions by saying: “First and foremost, any form of conflict
is not beneficial to both the team and your organization, and therefore, I would want
to stop it straightaway.” That demonstrates that you are a smart and
intelligent employee and any hiring manager or employer would be impressed if you started
off by saying that. Tip number two: make sure you assess your
own actions to see if it is you who might be causing the conflict. Now, I know that is unlikely. It will be the other person perhaps who's
causing the conflict. But again, it shows a high level of intelligence. If you say: “first of all, I would assess
my own performance and actions to see if it was me who might be doing anything to cause
the conflict.” That's a good thing to say! And it shows a high level of maturity. Now, number three, this is the most important
thing. Show that you are the person who steps up,
you take the lead and then you try to resolve the conflict as soon as possible. That's really important. So how do we answer the interview question
“Tell me about a time when you had conflict at work?” Here's my sample answer, and you will notice
that I have constructed it using the STAR technique of situation, task, action and result. And that's the best way to answer any form
of behavioral interview question. Here's my sample answer for you. “When I first started working for my previous
employer, I was assigned to an experienced team of eight people. It quickly became apparent that one senior
member of the team took a dislike to me and, during team meetings, he would exclude me
from the conversation and dismiss my contributions. I am naturally a positive team worker who
wants to get on with everyone. I wanted to stop the conflict as soon as possible
so we could all move forward together positively as a team. I started out by assessing my own actions
to see if I was doing anything to potentially cause the conflict. I then decided to speak to the other team
member in private and ask him why he was excluding me from team conversations. As soon as I raised my concerns, he immediately
apologized and said he felt that, because I was new to the team, I wouldn’t want to
get too involved with team conversations. I told him that this wasn’t the case, and
that I wanted to work alongside him and the other members of the team to help successfully
achieve our tasks and projects. From that day forward, everything was fine
and we worked closely together on all team tasks and goals. So, this is a clever answer because it utilizes
the STAR technique of situation, task and then action and then result. And it's a great way to show that you are
providing evidence-based answers to the behavioral type interview questions. And it’s also a great answer because you
are the person who is stepping up to your taking responsibility. You are challenging it in a positive way. And at the end of it, the end result is you
are moving forward, and you have achieved your end goal. You, in this situation, are the smart employee,
and that's very, very important! Now, if you want to download my full set of
21 Great Answers To Interview Questions, there is a link that’s appeared right there in
the top right hand corner of that video. If you click that, it will take you through
to my website PassMyInterview.com. Don't forget to SUBSCRIBE. Please do LIKE the video. And if you want me to answer any kind of interview
questions, tell me what that interview question is in the comments section below the video
and I will create a video for you. Thank you very much for watching and I wish
you all the best for passing your interview. Have a brilliant day!
