Sebastian's Menu Concept Leaves Gordon Flabbergasted | Kitchen Nightmares

[Music] burbank california home to major hollywood studios whose employees enjoy dining and making deals at the local restaurants but there's one restaurant that is not benefiting from this location and it's in financial hell it's a neighborhood pizzeria called sebastian's named after its owner who is also a part-time actor and who's about to receive much-needed help from gordon ramsay how's everything going i've owned the restaurant a little over two years i can cook anything hi that's a sandwich and my mother's been teaching me since i could walk so i guess that's my formal training my ability is endless put it in front of me and i'll make the dish for you i'll eat it myself i think i'm very polite to my staff this is unbelievable treat him great whoa very understanding i think this is filthy this is ridiculous when he's get upset you might see pants flying across the kitchen better duck that's all i have to say ask them to do one damn thing one thing this is why we're losing money sebastian's you know he's kind of abrasive at times sometimes the things he says are like what i think's a big joke to everybody right big joke they're not paying the bills people are scared of sebastian this is ridiculous i just don't deal with crap i don't do you make something wrong i've told you how to make it six times i have no problem with firing you i have no problem at all i fired 49 people in the last year so i'm trying as hard as i can i'm still getting used to the to the menu have you ever been here before no it gets exhausting explain the menu i know it's overwhelming i've created a unique menu that nobody else has we have 23 gourmet flavor combinations there's 21 gourmet flavor combinations there's 20 gourmet flavor combinations wait pick a flavor combination and then you add to beef chicken portobello mushroom or steak shrimp wait can i start over so the meat is in the combination if i saw it i can do it i mean cause no no it's chicken let me start over let me look at it real quick that's seriously the menu [Music] the majority of the servers are actors we all know it's really expensive to live in la so we need to make money but sebastian doesn't do a good job at running sebastian's something going over there i'd say 90 of the time we are losing money call him daddy hey mama hey my wife originally invested probably about 300 000 i'm very fortunate she does make good money uh this is a check yeah i wish we need checks i basically control all of the cash the investment gets to be resentful because it's so daunting they did 490 dollars all day it's hard sometimes to look at my wife and let her know that i i don't have the money if things don't change here at sebastian's hey guys i don't see us open longer than six more months i really don't it's eight o'clock and uh there's nobody here so so we're gonna go let's go good get out of here it would be very sad for this place to close because i love this place coming in day to day and trying to deal with that it takes every bit of strength i have sometimes to really hold on [Music] live music wood fire breakfast plasma tvs sebastian's finally found it and it's here right amongst all these studios and on the front out there very tacky thank god yes yeah gordon how are you yes chef gordon how are you sir welcome to yourself pleasure to meet you my wife working here with chef gordon ramsay it's like as an actor having uh robert de niro say you know what i'm gonna help you with this role man let me take a seat please we won't go this one here actually okay thank you [Music] do you also do i only serve no but i do greet and meet every customer that walks in the door jesus every single customer whether i come over and just say hello or i spend 10 minutes sit down and have a glass of wine with you you sit down with the customers and drink wine why not there's uh photographs on the menu there's pictures are these real these photographs yes they are sir i took those myself it looks ghastly i've always had one simple room yes sir maybe come across a menu with photographs get the [ __ ] out of there our menu concept is very unusual and unique i love the variety would you like a walkthrough of our main concept of the of the menu concept we have a concept please over here is our main concept of the restaurant what we have is 20 different combinations of marinades toppings and seasonings what you do is you choose one and then you add it to either chicken portobello mushroom new york strip or shrimp angus ribeye prime cut that's cut for sebastians you can have one of these combinations with an entree with chips and gravy on the side if you'd like with one of our side salads instead they're explaining the menu and chef gordon looks like his head's gonna explode available at any point in time we have a half pound angus pine burger i had actually 20 more are you serious yes sir oh god i've never heard such a complex minion in my entire life probably not okay um okay i'm gonna start with some um calamari calamari yes um they're fresh yes it is small portion of calamari okay um chef gordon questioned the the quality of the calamari uh my calamari is fresh and then for a month i'd like to have a new york strip okay you make me a little uh fresh pizza what type of feature would you like i'll decide yeah perfect thank you lou set me up a small dough please [Music] and what's your name sonia sonia christie nice to meet you um i'm an actor you're an actress yes i am what a wrap do you play with sebastian because he's an actor oh no okay and the calamari are they fresh or they they are frozen [Music] he told me they're fresh and they're not fresh they're frozen that confirms two things [ __ ] chef and a dishonest one can i get you anything nope a sick bike he asked me for a sick bag which i didn't know what to say so i was like okay oh god he said that he wanted a puke bag excellent fantastic i didn't know what to say though you're not saying it okay you say yes sir and walk away okay no problem okay sebastian just you could tell in his face that he wasn't very happy with the comment i understand the guy's a professional but to say something like that a sick bag come on this is the house speciality i mean yes okay so what kind of pizza is it what flavor popeye pizza oh yes hey so i got the chef here chef gordon ramsay oh yeah yeah he's in the dining room eating oh hey yeah he uh he thinks my food is terrible he thinks your food is terrible yep the waitress asks can i get you anything else he said yeah a sick bag yeah i don't agree with his opinion i throw him out ah throw him out yeah yeah with two wood-burning ovens there i thought at least they would value to be in a position to do a stunning pizza but the base is soggy it's all watery surely to christ i make a fresh pizza dough here sonia i want you to plate it to him and i want you to say as sebastian's mother would say manger [Music] [Music] it's very difficult to monitor without my knife and four of course i'm sorry i said about you cleon you've got the part relax okay it looks like a can of dog food or an embarrassment to new york strip steak [Music] just chopped and cooked to hell everything's under seasoned enough canned pet food for today right now okay in my mind i'm hoping that you can act because you clearly can't cook the food was shocking the calamari weren't even fresh why do you need to lie to me on a professional front calamari they're fresh yes it is they are frozen frozen i'm not gonna buy top calamari to mix in the seafood medley we're not a four-star restaurant everything is cooked to order even our hamburgers that we just started making we make fresh pizza dough pizza don't know that comes in flash frozen for us i thought pizza was your specialty i thought that's what this place was famed for no sir our men our menu that concept that baffles you that's what we're famous for that's why they're queuing up at the door and you're packing them in right now um i don't know why my business isn't there so you're telling me now that those 20 combinations is something that's blown your customers away unbelievably yeah blowing them the other end of the [ __ ] world i was basically kicked in the face to me that shows ignorance and a lack of respect i truly have no respect for the man and his awards they mean nothing to me at this point okay my pizzas soon will be in supermarkets what i would love to franchise this and have a sebastians all over the world oh my god just think how that sounds sebastian's all over the world that makes me excited you haven't got [ __ ] one right so far how the [ __ ] can you think about two i need some fresh air the guy's gone this guy is seriously off his [ __ ] trolley i just won that one i won that one what on earth is going on in his [ __ ] up delusional mind i won that one i want that one just give me [ __ ] and give it back to me and it was like uh whatever sebastian yeah hello chef um big boy right now you've won jack [ __ ] [ __ ] you've got the audacity to stand there talking to me about franchise when we can't even get our pizza right it took everything in me not to just freak out i've been here two years you mean what have you got to show what i ever got the show yeah i'll tell you what i have to show tell them pride pride you're delusional you know your opinion sir a lot of people feel that way about you what's successful about out there and it's still here that's what makes it successful you just answered my question i'll see you later yeah oh ready [Music] i think i won that one yes after a lunch that was not only disappointing but confusing gordon returns to observe a dinner service [Music] what's up good to see you i'm gonna come on and have a beer with you guys nice yes we got a lot of directors producers you know industry people coming in yeah yeah man holy [ __ ] i'm like how do i know this guy the majority of the servers are actors rappers models i'm a model myself i've gotten a couple gigs off working at sebastian's how you doing brother good to see you sebastian's is the young who's who of hollywood but for these young actors their biggest performance happens nightly when they have to sell sebastian's over complicated menu okay let me explain the menu to you it's a little bit different there's 20 gourmet flavor combinations you decide if you want chicken portobello mushroom new york strip it can take up to like 20 minutes because there's so many different combinations and so many different options you have on our menu then you decide if you would like it in a roll as a sandwich on a bed of lettuce as a salad or just as an entree while the waitresses struggle with the menu gordon hopes to observe sebastian leading the kitchen but that is not the case kill i'm selling a table uh 100 i got the siciliano give me the shrimp cake fern with the caprese salad it's coming in 20 seconds i love to cook that's my passion i love to cook so it's crazy but my strong point is when we busy it's frozen and then you deep fry and that goes in a burger bud is there anything that's ever cooked homemade very rare luke and what you put in there this is just the potatoes we're just piping through and you make fresh sweet potatoes i believe it comes in frozen here so what do you do to it we just heat it up we just heat it up so it's not even powdered match it's already made in the factory and it comes in processed mashed potato noticing the lack of fresh food gordon heads to the fridge to confirm his suspicions and what he finds is a key reason as to why the restaurant is failing well it's definitely processed a fridge stocked with pre-packaged frozen food nothing's fresh made it's all bought in sauces yes sir this one's a buy-in yes yes fine yes i don't think we should be serving as much of the stuff that we do out of cans and i think that most of us that we serve out of cans we could probably make that in-house where's your uh you've bought in though and to gordon's amazement even the pizza dough is frozen at this pizzeria and you get them in frozen yes yams are frozen i think it's one of the best frozen doughs i've seen and uh it's the only way we can right now to save a dollar i got to be in there with the presence of a world-class chef in the house sebastian decides it's time to take over in an attempt to impress chef ramsay vasily blue pizza how do we work here good okay thank you very much i got it lou i can do it i can do it if i just moved louis through another station where i thought she'd be uh more useful at that point and i could kind of just regain things i have no idea why he asked me to come over here next pizza you guys have i want to make i was really wanting to show gordon that my ability is endless there's nothing i can't cook put it in front of me and i'll make it how's it going man that's history but they taste better than they look and to make matters worse this pizzeria's most important cooking device is not the pizza ovens but a microwave water upon now sebastian's carelessness is affecting the customers [Music] i had a salad go out and it had a hair in it is it yours it's not my hair because it's not done how are we going no i don't want to see you eat it the waitress came over to me and told me that there was a hair in her salad what happened i just took a piece of hair out of my mouth i was eating the salad a piece of here it was going down my throat and they my friend saw me pull it out of my mouth i'm gonna make you a fresh new salad in just a few moments i don't think i want another salad the salad's gone and so is your pizza pizza's on us tonight thank you you're welcome food that was comp there was uh 300 worth of food comp tonight it we got that one coming out we [ __ ] up this one this one's on the house [ __ ] make some friends make some friends come on pay attention with dinner service coming to an end gordon has many concerns are you okay hey i need somebody over here to get some of these plates going not the least of them being that the owner seems to be unconcerned you'll come back tomorrow i'll be sitting on the same couch curled up with a bottle of vodka talking to myself how are you chef fine thank you are you i'm doing okay chilling out with your buddies uh yes i am he didn't think that that was uh professional did you need me chef i need two minutes with you on your own okay i'm gonna get inside and uh work you guys gonna hang out for a little bit yeah i was kind of upset at chef gordon at that point um i felt like he was being a little unreasonable let's just have a little taste together [Music] what does that taste for you it's not great it's a little dry it's cut the [ __ ] end off squeeze it into the container and send it a lot of stuff isn't homemade 95 of the stuff is brought in uh okay i i was gonna go with 80 this [ __ ] is the most disgusting [ __ ] sporting crap i've ever tasted my entire life it's almost more important for me to let this go out at half its quality and go out and make sure that the guests are happy and meet the guests and talk to them you're happy to be a fake chef hunter no because i don't believe it on a fake show it's a franchisable concept why are you so [ __ ] obsessed with becoming famous with a franchise why can't you just have a restaurant and cook your ass off and get customers in here for the love of what you're doing i was hoping that this would be my launching pad for my name how that's not crooked if you are convinced in your mind right that what you're doing is gonna work you're beyond reach you know that really [Music] in a town known for its movies tonight's dinner service is a major flop the nominees for the most confused restaurant in hollywood is sebastian's [Music] sebastians and sebastians and your most famous words tonight was not any form of delegation organizing insight it's on me comp that one i'll take care of that bill serve that to there you're running a business not a freebie drive by pick up and go home you shouldn't be saying that at 10 to 9 in the middle of a bloody busy night what do we comp in terms of dollars probably close to 300. 300 bucks yeah [ __ ] i don't know what to say working with gordon is going to be a challenge i felt like he was being a little unreasonable here's the thing what needs to happen here big change we will have a new menu are you all right it's day two and after yesterday's eye-opening observations it's time for gordon to get through to this stubborn chef with pre-packaged and frozen food turning customers off gordon gets the staff headed in a new direction to take advantage of the pizza ovens which up until now have been used just for show and not for cooking sebastian's yes yes needs to become known for one thing and one thing only fresh pizzas what are those two things there pizza ovens this place can become so popular for homemade fresh wood-burning pizza i'm not making the money and it's quite expensive to really start using fresh dough again guys come here have you or you or you ever tossed a pizza dough no no not here all of you yeah are now gonna become great tossers i've got two phenomenal expert tossers here now gentlemen come in please come and say hello gordon brought in a couple of guests to show us how to be pizza tossers and everything it is just like going to benihana's and watching them chop your food and cook it right at the table i think this looks wonderful in front of customers if i was sat here in my family watching you do this now yeah i want you to become the perfect tosser lou you have a go yes cue let's go guys uh all of us yeah i'm up for a challenge and willing to try something new the only thing i hate about that whole thing is i have to get rid of my nails but other than that i love the fresh pizza dough okay guys let's go at this point in the game one of two things has to happen i have to accept what he says and go with it or ask him to leave coming up when the kitchen heats up sebastian starts to crack it's day three while gordon took the day to get the staff focused on fresh food and using the brick pizza ovens his design team worked overnight to transform the restaurant good morning guys ladies i'm excited to see the changes such as decor you guys ready yes yes okay don't drop the baby yeah i'm gonna take it go go go go go go go right [Music] [Applause] first minute i walked in this space it was ridiculous it feels new and fresh yes it's just overwhelming the way the place looks [Music] new chairs new couches new linen little bar there to serve your cocktails from this is great this is so gorgeous you start to see just a nice vibrant clean look wow it looks new sebastian the first time i've heard you lost the words yes he's speechless ah it's absolutely beautiful lou happy very yes good this is huge it's bigger than big i just cannot describe how happy and overwhelmed i am now one more thing okay we got rid of the frozen pizza dough because from this day off you're now going to be making your own dough [Music] that is the best of the best it is an extraordinary piece of equipment lose come over my danny you wanted fresh dough in here is that right rumor has it yeah now you can make fresh dough to your heart yeah i was overwhelmed i was looking at that mixer it was phenomenal now you've really got your work cut out my darling you know that okay good this is the start yeah of sebastian's turning around there's no excuse anywhere from decor to wood-burning oven to vibrant attitude from the staff the real work starts tonight there's no excuse although sebastian craves success he has been resistant to change and now he's about to face his biggest fear first thing we'll do is play to our strengths okay kind of noticed that he was holding two menus one being mine and one being the change that i think i was most afraid of and uh that really made me nervous what i'm gonna confirm now is that the confusion has gone gone yeah is a confusion gone is sebastian's 20-ingredient mix-and-match flavor menu with pre-processed frozen food it looks like a can of dog food and in its place are made to order items using fresh and homemade ingredients just have a look let me read you through the menu first okay pizzas all cooked to order on our very own wood burning oven a margarita a salami a vegetarian and then the entrees grilled new york steak and a wood burning oven cooked chicken there's nothing quite like this currently going on in this neighborhood you have got an amazing chance to succeed here if you keep it simple i like the new menu it's simple the fresh product and the fresh dough that's a big thing for me take away the intimidation sebastian play to your strengths use what you've got when gordon showed us the new menu i think it was a bit overwhelming for sebastian's head are you upset there's no photos on there there's photographs on the menu there's pictures of the food i took those myself no no the photos uh isn't the thing that i'm concerned of it's just uh it's it's it's the change i was scared of are you worried about the size of the menu now the size isn't the concern it's uh i don't see any uniqueness you're not gonna now ask me to turn around and say what you gave me in terms of pizza was unique i've created a unique menu that nobody else has and chef gordon said i quote him i've never seen a menu like this before so i'm assuming that it's quite unique to him also stop trying to be too clever don't try to be too smart if you are you know anxious about 20 combinations it's 20 times confusing i thought that to be more compromised with my menu i didn't expect it to be just completely gone i love that menu you tried for two and a half years and it hasn't worked that's the end of that chapter with the academy awards falling on the same night as the relaunch gordon decides that this coincidence should be taken advantage of and is rolling out the red carpet for an oscar night party and sebastian's is fully booked we're gonna kick ass and everything's gonna be a whole lot better tonight i like to see this place rock [Music] tonight expect a lot of chaos but it should be fun here i'm fighting right now still inside about that menu it's driving me crazy right now in my head hey we're serving yeah we're serving you know 100 people in 20 minutes with the kitchen hard at work with last minute preparations sebastian is still brooding over gordon's overhaul of his menu it means a big joke to everybody right this place is a mess nobody wants to clean okay why uh sebastian where is he send everybody home and do the [ __ ] myself [Music] where's sebastian science office and he's office hello this place is a mess and the waiters they can't even clean i got to come in and vacuum the rugs what is that about one minute he can be the happy-go-lucky sebastian who put this chair on the floor this is what i'm talking about and then we wonder why we're losing business [Music] it's oscar night and more importantly relaunch night at sebastian's i'm very excited and we're just going to have so much fun with the new everything [Music] i'm really excited to prove to chef gordon that we can actually do something right and although there's excitement in the air sebastian is feeling one thing more than anything else where's sebastian pressure this is ridiculous sebastian excuse me okay two seconds um control it whether you're running the pizza side or whether on the grill as those orders come in push them out get on top of it and make sure that everyone is not shouting across each other one person patrolling it yes okay any questions no sir no good thank you let's go already the restaurant is buzzing about the new menu [Music] you're gonna try the shrimp mickey you're gonna love it so far everybody really likes the new menu it's really nice and the first wave of orders is now hitting the kitchen i got some margaritas in okay good tonight the pizzas are selling great these shrimp nickies are going like crazy light crates you know what the margaritas are salmon they're small sell it an hour into service and the new simplified menu is enabling the kitchen to run smoothly and the orders are getting out in good time it's so good you guys can keep it in mind all of the dough is all homemade enjoy i hope you like it and gordon's new made-to-order entrees are impressing the customers the shrimp tastes good the night is going very well a lot of people are enjoying the new food because they think it's really fresh [Music] much better much much but instead of being happy sebastian is still disturbed over the menu change that's good hey look at that yeah and think frozen mashed potatoes no comparison i want to try to go back to all of those 20 flavor combinations there's a lot of uniqueness with the menu i was using whether he thought it was good food or bad food it was unique sebastian still doesn't fully support gordon's mandate for freshness this is gone this is gone we gotta pull them tickets and before the night is over the microwave is back in action [Music] make me a primavera off the new menu now the old menu all right a primavera an empty pasty and another pittsburgh okay i need to know what sebastian did here because this is a mess unfortunately sebastian's reversion to his old menu has caused confusion in the kitchen i need this for 35. was that 35 what you just sent out right there no this is table three and this no i think the one that's the same erica i need that sandwich [Music] i just got it i can only tell you from a server standpoint it was almost like a domino effect once one thing started happening then another than another sebastian i can tell you right now we're gonna need help over here [Applause] scampi is gone for table nine i handed it right there we started using old menu and there was so much confusion in the kitchen so seven old men you know yeah i love the new menu but i the original concept of sebastian's with the 20 flavor combinations i'll never lose that no [ __ ] why are we serving the old menu but me looks like something for [ __ ] dog's dinner no [ __ ] way no no no no i just wanted to know what happened if i wasn't here are you serious you think no i'm asking yeah i've been asking don't start this go [ __ ] cold here we go cue action drama [ __ ] me welcome guys i hope you enjoy your pizza oh yeah it appears as though sebastian's ego is getting in the way of his potential success and gordon's had enough sebastian i knew i ended word with you first right my man he can talk to me any way he wants but when it comes down to it i don't know what i'm doing okay when i first arrived here we got off to a shaky start sure think about it oh yeah and then we kept our heads down and we got through it together yesterday and we made some really exciting changes the menu's changed the staff have changed yes mate there's one thing that hasn't changed in this establishment and that's you sebastian i'm 40 years of age and i've gone to a lot of restaurants but i've never ever ever ever met someone i believe in as little as you i think that you will go back to your sloppy shortcut five out of ten frozen weights good luck [Music] unbelievable and [ __ ] believable [ __ ] useless you [ __ ] kidding me you [ __ ] kidding me right now [Music] oh my god honestly i haven't seen sebastian this emotional sebastian just got real loud he just changed like dr jekyll has to hide that's pissed on his bonfire [ __ ] arrogant [ __ ] that [ __ ] we're done get the [ __ ] camera out of here jeff gordon [Music] chef gordon where the [ __ ] are you where are you okay you come into my restaurant yes i'm just so [ __ ] disappointed you're gonna calm down stop pointing your finger at me are we gonna speak like men you're gonna speak to me like a man didn't listen you're not listening to what i'm saying did you just hear what i've just told i'm stepping away from you because i don't want to be too close you aren't grateful you have no idea you have no i [ __ ] idea joker [ __ ] [ __ ] you that's it is it yeah it is it you're very disappointed i can [ __ ] [ __ ] performers tonight are you [ __ ] kidding me your whole act is a [ __ ] joke anything else your whole act is a [ __ ] joke you're a phony you shouldn't run like that run like what yeah am i supposed to be scared now sebastian come on give me a break i busted my ass in there you tell me are you kidding me are you kidding me let me just tell you something you're telling me nothing i'm done you get your bit yes loser i'm telling you one last time you're a [ __ ] [ __ ] while sebastian lets off steam outside inside the kitchen has come to a halt gordon has put an enormous amount of effort into sebastian's he has also been impressed by the staff's willingness to change they don't love you don't they huh are they going out now [Music] wow it's hard to hear that what you've done is a failure come on guys salmon and chicken away yeah roasted vegetables let's go it's uh it's true some of the stuff he says maybe i was a little twisted with my ideas and my goals if you look at the numbers then i guess it looks like i'm feeling okay ready happy little slice of lemon knife please it's a slap of reality i know he's right it's not easy to accept but i guess before you grow you got to accept it keep them in there get them nicer yeah it's my family my my kids makes you want to work harder let's go what's next can you talk to me big boy shrimp yeah good i don't have the degree they go to school i know i've got talent i'm a damn good cook i'm not giving up i'll get there i'll get there everyone's just kind of looking around and we didn't know what was going to happen i was speechless i couldn't even tell you how worried i was because i'm supposed to be this big bad guy right i could feel him watching me i felt like he would say what are you going to do about your kitchen it's falling apart i'm like you're right i got i got i got to fix this how are we looking are we are we back on top now where are you found on top yeah not confused no no [Music] sebastian just came in and he was ready to go give me uh a large crostini i got you absolutely perfect perfect once things started going smoothly sebastian seemed to be a lot more optimistic get a little excited in here i appreciate the enthusiasm the fact i've got a one in a million opportunity here i'd be a fool not to accept it send it out let's go seaman's gone yes so we love him let's go point around i need us out on the fly with sebastian back in the saddle the staff rallies together and turns the kitchen around service has stepped up food is going out on time and most importantly the customers are happy [Music] bloody well done you took on the changes well you all adapted change is a challenge it's hard but i think it'll be worth it in the long run it's everything that we've worked for lou your enthusiasm is infectious you know that coming from chef gordon made me feel really good to know that that he saw that in me so that was cool andre happy very yes yes yeah we started off slow but hey we didn't crumble did we we got more adjusted to the menu and things started working a lot more smoothly for us tomorrow it starts again yes well done yes good a respected chef when he came in my opinion changed of him when i met him and he's reiterated to me i don't have to agree with his methods the result is what it is as i leave sebastians i have a lot of mixed feelings i really know this restaurant can be a big success but i also feel sebastian has very little interest in sticking to the new plan

Channel: Kitchen Nightmares

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Id: hfljaniMuHU

Length: 40min 24sec (2424 seconds)

Published: Fri Nov 20 2020