r/TalesFromTechSupport | HER LAPTOP WOULDN'T CHARGE....

this video was brought to you by - Lane welcome back guys - voic-- here and another are slash tales from tech support tech support live such wonderful and mysterious lives sometimes they can sit around and not much it all happens other days they're flying you to another state while you were pregnant to help someone charge their laptop yeah users can be painful don't forget voice' veterans - like subscribe and hit that bell to never miss an episode this story was called I flew to a higher because someone couldn't figure out how to charge their laptop this happened last week well the trip did this situation has been going on for over three months I work for a large company and we have sales reps all over the country I'm the product owner systems owner for a lot of the tools and technology that our salespeople use I'm not technically in technology but I have a development background so end up getting involved in protecting a lot of our IT staff from stupidity anyway one of our long-term sales reps who is based in the middle of nowhere in Ohio a two-hour drive from Columbus Airport called in to tech support about three months ago stating that her laptop wasn't working we had our annual sales meeting in June so he told her to bring the laptop with her as we always bring some of the IT firk for stuff like this she brings the laptop an IT lead notices battery is dead so charges it up and turns on fine we tell sales rep she confirms it's working now and we thought it was a fluke or maybe a bad charger so he gave her a spare charger the week after the sales meeting she emails and calls us to say that the issue is back her laptop won't turn on and she charged it all night with the new charger we start thinking something could be wrong so we order her a replacement send it out and sent her a box to send her laptop back in she confirms replacement is working and we received her laptop charged it up and it worked fine so we ended up testing and reissuing it to someone else who didn't have any issues a few days go by and sales rep calls in again and tells us the same issue with her laptop it's not turning on we ran through troubleshooting and our IT lead did a FaceTime call with her and she was completely belligerent at this point yelling at our IT staff and my manager who is the CIO of division we ended up sending her multiple replacements and they would consistently stop working after about three days she sent an email to our c-level executives complaining about me and the IT staff that we keep sending her broken computers and don't understand laptops and that she wants one of us to come to her home town as soon as possible otherwise she's entertaining offers from competitors well Head of Sales told us we needed to fix this she refused to come in to us even though part of her territory is only two hours from us and since she made a big stink so am i pregnant but yep I'm pregnant had to fly to her last week she wouldn't even meet me in Columbus at a hotel I had to drive two hours to her home office so I get to her home office and she shows me her laptop and the charger and what's going on the plug for the charger has a square back instead of a round one it's almost the same shape as where the ethernet cord goes guess where she was putting the charger so that is why her eight also laptops we sent her stopped working after two or three days the battery would die because she wasn't charging it properly I taped a sticky to the top of her laptop with an arrow pointing to the left where the charger goes so she doesn't get confused she barely thanked me and told me it was my fault for changing our laptops from HP to Dell but there are too many square holes so how is she supposed to know where the charger goes I didn't make that call by the way our parent company did because they had a better lease agreement and to make matters worse when I got there she said to me Oh you look puffy have you gained weight know who I'm pregnant but I'm not pregnant enough to really tell anyone yet and that's why I'm puffy you jerk I obviously didn't say that but I told her it was from the flight and the two-hour drive from the airport she is a jerk I feel like the tech support majority of their time is not spent on the most complex problems it's solving all the simple problems that stupid people don't know how to fix themselves like maybe putting the power cable in the right place in the laptop this story was called old dear can't find her PC there was a fresh-faced 22 year old newbie to the world of IT support I was one month into my new job supporting post offices up and down the UK in Fujitsu and yet to experience any downright stupidity when an old girl from the West Country we will call Doris called through complaining that her only till wasn't working after trying to diagnose what it isn't working means for around 10 to 15 minutes I gather that the PC unit wasn't powered on I was frustrated that such a trivial problem took so long to diagnose but it ought to be plain sailing from here 19 minutes of trying to describe what the base unit looked like where it was positioned and so on began to suggest that the freaking thing wasn't there Doris was absolutely insistent that nothing that was about six inches wide 18 inches tall and made of black metal or plastic with several small LED lights next to a gold power button existed under her counter and more so that she never had one and that her till was just the monitor and the keyboard were all she'd ever had just as I was about to give up on life this exchanged happened you know I think I can see the small black finger you're talking about my love fantastic can you just see if there's any lights on or if not see what happens when you press the power button please oh I'm sorry you were definitely no lights on this box just his silver button in the middle I wasn't aware of any units with silver power buttons but perhaps this was an older unit it could be difficult to see the lights under the counter if the unit is off are you able to press the button no dear it doesn't question it doesn't press in is it stuck does it look like it should press in it doesn't put you in it's sticking out it's sticking out does it look physically damaged no no no it looks like it's supposed to be like that at this point I'm completely stumped there's no tech they're matching Doris's description of this box near Anyang B's sorry numbers where are they on D still waiting penny drops okay it sounds like you're describing your safe yes it's where we put my money this safe has a computer yes safe has a computer yes DJ ferdi computer is it on it doesn't appear to be my love could you turn it on for me please yeah okay one moment phone goes down I hear some mumbling and the unmistakable were then triple beep of the old dell crap box booting well now be gates Janet my monitor is coming on through fits of laughter and tears yes madam that's the base unit four till one om every Joe Joey I feel like a right Wally yep Doris that's because you are for those who had to transition from tills that were just mechanical to ones that were run by a computer it's actually a little bit scary if you think about it he used to just be you know putting the key or whatever and it opened up and you have access to the money you can process all the sales if you were older and you didn't really understand how computers worked and now all the sudden to actually run your business and exchange money with your customers you have to have a computer running it'd be pretty daunting however most of the time it seems like if you just know how to turn on the device then you're probably good to go this story was called hero to the people or the case of the confidential password here's a short tale on how my school's administration manager declared me a hero to the people a little bit of background my school has three distinct networks a semi-public one which all teachers and pupils can connect to and which is obviously ranked to lowest in the routers list of priorities a private one for all the schools PCs and a seriously locked down one for the administrative and privilege stuff the latter one also isn't supervised by our school's own IT staff but by a dedicated company which solely does this kind of work for our state there are also a bit weird you'll see so our administrator let's call him Felix has this really powerful laser printer colored prints duplex really fast stapler everything you might need to print lots of documents be that certificates or disciplinary records costs a considerable four figures some he recently had to replace the fuser that one was easily done open the lid pop out the old one push new one in close lid reset the fuser counter it was the last step where we hit a small snag aggghhhhh the menu in which to reset the counter was password-protected the company in its undecipherable wisdom had decided that because the printer was connected to the administrative network that all its features needed to be locked down hence the password I'm not precisely sure what havoc the maintenance menu could wreak on the network but hey and yes maintenance menu this printer also had a separate configuration menu protected by a different password off to the support hotline he went to answer the riddles three promptly to be thrown into the abyss you'll see I kind of need these patch wood you cannot handle that password for some reason this then resulted in a 3-month standoff after which the company could finally be persuaded to dispatch a technician come the day of his arrival good morning can you help me with this patch what is you you cannot handle the password yeah I kind of figured that out by now that's why you were here after all right I am not allowed to know the password either Felix twitches yeah the rest of the meeting went equally well the proposed solution was thus buy a new printer remember the four figure cost that would come out of our budget and scrapped the old one because it had been contaminated by secrets needless to say Felix didn't think much of that solution and that's when he approached me and the rest of the story is somewhat anticlimactic I had a look at the printer and it definitely had a bit more computing power in there than your usual thirty dollar printer from Walmart in a flash of inspiration I also remember that most devices have some hardware capability of resetting stuff to factory settings how quick google search yielded a video on youtube how to do just that for this exact model of printer you can find tutorial videos for the most insanely off-track devices on there now if those guys could just reduce their waffling for ten minutes down to the actual 30 seconds of relevant stuff one minute with a screwdriver and a change of position for a jumper and presto no more password and yes the default configuration works just fine - it was then that I received my title of hero to the people for about one day after which had to talk to my principal who for some weird reason is not that cane on new and exciting blotches of color on the ceiling I'm also a chemistry teacher passwords are usually supposed to be a good thing like it helps protect your valuables not stops you from getting access to them now if this school had dashlane that wouldn't have been a problem - Lane makes the internet way faster and more fun how often are you ready to buy something but you don't have your credit card handy - Lane means you never have to have your credit card on you how often do you forget or reset your password you'll never forget or reset a password again with - Lane for anything that requires filling out forms online from checkouts to taxes from buying airline tickets to applying for a job - Lane has you covered with one click autofill it also works across all devices and browsers so wherever you go your passwords go with you click on the link in the description below to get your 30 day free trial of - Lane premium and use the coupon code Boise here at - Lane comm / Boise here to get 10% off - Lane premium but only for the first 200 people this story was called users what are they good for my job technically has nothing to do with tech support we do have an IT person at work who is responsible for that sort of thing but my office is over the road from the main building and is the only person in our building who even approximates to technical competence I am often the we can't be bothered to phone over the road to talk to the real tech support person or the how tech support person is on holiday person and end up doing the first level of troubleshooting which leads to a lot of stupid questions especially on Wednesdays because I work in archive and Wednesdays are when our most technically inept volunteers are here and so every wednesday i brace myself for a slew of exceedingly stupid problems which turn out in fact not to be the computer misbehaving at all but how volunteers being unable to follow the most basic of instructions which brings me to yesterday for context some of our volunteers are working on a digitization project with a scan archive items on a flatbed scanner and add metadata to the resulting file so they can be searched for so yesterday my favorite volunteer came into my office to tell me that there was a problem with one of the photographs that had been scanned okay I said what's the problem the problem is that it had been saved with the wrong file name okay that's easy enough to fix so I changed the file name next step asked volunteer to make sure that the label for the physical photograph records the correct file name rather than the file name that it was incorrectly originally saved as will or didn't scared it okay but who's meant to be in the box that you were working on so we look through the box and sure enough it's not there okay wonderful brilliant so volunteer leaves the box that they were working on with me and leaves as they need to go I double checked the box photo definitely still not there I check volunteers other box photo not there either okay fine great so I checked the digital version of the photo for clues it was scanned last week on the day that our problem volunteer was in in the folder that they work in and it was scanned with a filename suggesting that it was in the box that they were working on last week that we'll check that box still not there go back to the file metadata owner volunteer so much for I didn't scan it go into the office that volunteer was working in to see if it had been left around somewhere they're not on the desk opened up the flatbed scanner turns out that I've just wasted 20 minutes searching for the photo which the volunteer had left in the flatbed scanner and somehow had failed to notice in five hours working at that workstation goodness only knows what they were doing in that time I don't understand the philosophy of volunteering to help when you actually just make things worse for everybody else is it just so that they make themselves feel good that they're doing something maybe they're bored don't get me wrong I think it's great when people volunteer for staff is just volunteer for stuff that you're good at this story was called and if I keep today is turbot the a quivering voice asked from outside the work room recognizing the call to action I took a final sip of my tech fuel coffee to Yunnan Tech's and turned my face to the latest user in distress sure what's the problem I asked not realizing that I was about to test my tech knowledge to the limit the thing is broken the small unsuspecting students replied I my victim my many years of experience told me that the lack of computer upon their person inevitably meant that the offending device was in their classroom and the child had been sent to escort me to the location lead the way I replied off we went stalking through the quiet halls of a school during lessons heading to the room that held my adversary here it is my teacher presented me a laptop with symbols on the screen the class was unable to decipher one glance and I was able to recognize the symbols formed a language that was descended from several ancient forms or what was more commonly known as English lucky for me I'm semi fluent so I said to work deciphering the three word message that had a class of educators and educators stumped continued to boot instantly my years of IT support came into effect mental flowcharts started processing incoming data results were compared to my vast internal database of problems and fixes until finally a solution presented itself with no flourish or fanfare I leant forward the whole room holding its breath to watch the wonder of a magical fix my eyes found their target sending commands to my finger to reach out and stab once at the keyboard in front of me years of experience guiding my digit as it descended to one key in particular an arrow point to the left with a little upwards tail my Herculean task complete the laptop continued to boot and the logon screen soon appeared my job done I wandered back to my lair safe in the knowledge that I had more than earned my pay for the day success and that just about sums it up doesn't it I think if they worked really hard they would have been able to work out how to fix the problem themselves but it's almost like it because there's IT well let's just get IT involved so they can press the Enter key wonderful post your stories memes and fair non @ r slash boise here don't forget to Like subscribe and hit that bell to never miss an episode alright voice you veterans I'll see you in the next one [Music]

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Views: 88,917

Rating: 4.9006305 out of 5

Keywords: reddit, reddit top posts, VoiceyHere, VoiceyHere Stories, reddit cringe, reddit stories, r/entitledparents, r/entitled parents giofilms, r/entitled parents stories, entitled parents, entitled parents fresh, entitled parents reddit, entitled parents stories, entitled parents video, r/entitled, top posts of all time, rSlash, r/entitledparents rSlash, funny, funny reddit posts, r/TalesFromTechSupport, r/TalesFromTechSupport 8

Id: epL_YClN0hk

Length: 17min 35sec (1055 seconds)

Published: Tue Sep 10 2019