PLAYSTATION 5 STUCK in Safe Mode | Did Sony Fix my PS5 for Not?

what's up guys welcome back to another video today i'm super excited we just got back our playstation 5 from repair that's right we had to get serviced we uh sent off our ps5 about two and a half weeks ago for repair i'll tell you the story really quick last june we had an issue with a software update it would download but would not install we got the file corruption error so i called playstation they sent a fedex box out for us to ship it back out to texas to fix it but while waiting for the fedex box i said decide hey you know i'm going to try to fix it i was able to fix it and get to upload and to install the software update but i knew in the back of my mind that probably we're putting a band-aid on this something's wrong with the system so in july when an update came out same thing happened spa corruption error so i went in did the exact same thing went into safe mode cleared the cache rebuilt the database and it worked however in september is when we got another update tried the same thing no good it's got stuck in safe mode it wouldn't even boot into playstation home screen at all stay in safe mode couldn't get it out so i just bundle everything up back into the fedex box all you put in the xbox by the way is the playstation 5 console no cords no disc in the in the drive if you have the console version also the stand take your stand off the bottom you just send the console in i sent it about two half weeks later i got an email saying hey it's ready to go they shipped it out by fedex and they just delivered it like you know today so we're good to go and i did talk to the thanks delivery guy about the process whether they would leave the box at the door if i wasn't here so watch this clip really quick and you'll find out what's going on good got signed for it nice it wasn't here then what would happen wouldn't you drop it off uh no i would leave a door tag yeah and you could sign that door attack fantastic yeah and then tomorrow people if he wasn't here all right let's get to know this simply occasionally it got repaired though yeah okay but i was worried that you might drop it off and then i'm putting here or no they're not allowed to drop it off if you're not here it's good to know man yeah thank you so much i appreciate that all right have a great day thanks [Music] all right so it's good news that fedex would not leave this box at the front door that's great news for people so if you get the same system issue and you send it out to get repaired at least you'll know that fedex will not leave this system on your doorstep or someone the porch pirate to take that's great to know so we're going to open this box up i have not opened it up yet so i'm going to open in front of you guys i've got a couple questions in my thought process here about what's in here i'm wondering if they're going to have a paper towel what was wrong with it and will they tell me what they did to repair it or did they replace any parts i'm curious about that i also know the condition what's it look like when i put it in it was pretty much pristine and clean no scratches so i'm hoping there's no scratches on it also is it my system because they could just give me a different system and i don't know but i know this when i check the system we will do that when i open it i do have the original box with everything here with all the serial numbers so i'm going to match them just to make sure and then we're going to plug it in and we're going to start it up and see what happens let's give it a go all right let's go ahead and open this box up [Music] [Music] all right give a paper inside see what that's all about nothing else in the box some nice packaging star from there okay okay here we go it does look pretty good don't see any visible scratches on this at all and the serial number on the bottom will match that up let's see what's in here this is please retain for your records and for warranty purposes enclosed is your factory identified replacement or your repaired unit thank you for your patronage all right well that's it i mean it's not really that they didn't tell me what's wrong with it so that's kind of a bummer but i do want to check the numbers here and see make sure everything lines up it looks like it probably does it's just appeared to be my system but i do want to check it and make sure things do line up and i'll do that right now all right guys i checked the serial numbers they do match so this is my ps5 i knew it was i mean i do know i have some fingerprints on here so i'm i'm pretty sure this was my ps5 anyways but you got to make sure so i did now it's time for the uh all important tests we're going to put the stand back on and plug everything in and turn it on and play some games and make sure everything is up to date and if it needs to be updated we'll do that right away to test it and see if we get that file corruption there again i hope not hopefully this is uh the last time we have to get this thing repaired first and last all right let's give it a go [Music] [Applause] [Music] [Applause] [Music] all right first things first let's go ahead and put the stand on everything is here how i left it two and a half weeks ago didn't move a thing so let's go ahead and put the stand on i always need a flathead screwdriver for that all right good tights beautiful all right now let's plug everything in see where my cords are at in the back everything is still here everything has changed with that so [Music] i think i'll plug in the power cord first um next hdmi is kind of short so we'll plug that in there and the network plug that in so we're good to go all plugged in let's push it back like we're not going to have to do this ever again hopefully i'll plug in my external maybe afterwards i think i'll do it afterwards i'm gonna plug these in sim because i may be maybe dead these batteries may not even work so i'll plug the external in a little bit here just make sure everything fires up first yeah it looks like we got something here okay oh sounds like we have to start back over here there we go this is going to be tricky here let's hope this happens man [Music] wash your fingers i'm not gonna lie i'm pretty nervous about this looks like we'll have to sign back into my account upload the games back on there all of my games that i had installed it'll take for a long time i've got call of duty gran turismo skyrim there's some games on here shh you're kidding me didn't work wow [Music] they didn't fix it i had a feeling man i had a feeling this is not good man all right well what are you gonna do all right it looks like we're gonna have to call playstation again can't complete the update well i'm gonna post this video anyways i'm gonna post it about this i gotta send it back into fedex i'm really pissed that playstation didn't maybe update the system or check it make sure everything's going to work fine but obviously we've got an issue here i don't get it man so the saga continues with my playstation 5. all right now it's in safe mode the dreaded safe mode and i'm updating via internet and i've got a bad feeling it's going to say thought corruption what do you bet i'm just going to say right here now i'm not even signing it done yet but i'm pretty sure it's going to say thought corruption and i pissed i sent the box in they knew it was wrong with it they didn't even test it and update it see if it would update you know that's what they should have done you update the system it's almost like they just reset it but didn't fix anything what a waste of time but they're gonna this is gonna go back to fedex they'll pay for it again in this video i'm going to post it's not good for playstation it's not good for sony you know i don't want to be like that but i want my game system to work 500 on a console that's not working that's it's not acceptable you know you know i wonder if you had this problem with your playstation if you have you had this problem i'm sure it's happened to other people it's not the only one that's got this error it won't update but i'll be calling playstation i'll call them again i today you guys to not let you know how it goes i'll keep you updated on the posts but i'm gonna post this video and uh it's not gonna be good but this i still shouldn't have to do this in safe mode it shouldn't without safe mode there's still something in there underlying issue in there something underlying is within it and we'll see what happened call corruption there i'm betting put you a thousand bucks to install and it's a thought corruption there watch by the way i got a haircut there's a lot better see what happens here this is the problem here this is where it's gonna probably go bad 100 i don't know i still don't trust this so see the starts up now if i can get into the console home screen ridiculous stuff we got that logo all right guys well let's sign in i'll come back in a minute and show you the screen works and all that all right we are in all right guys it's up and running i don't know how good this is going to be when it goes to update again for the software update if it's going to crash like this again i'm going to call playstation sony i'm going to call them today anyways and tell them what's going on i might have them ship me out of fedex box just in case so i do want to play some games and get back on here and stuff but i also know this is probably not a good sign when uh had to go in safe mode which is weird why would i have to do that to update it you shouldn't have to do that there's something wrong with this so i'm gonna call them get it fixed but right now i'm gonna upload some games astros playroom um call of duty it's gonna take forever that's a good two or three hours just to get that going and all the updates there's a ton of updates the season the new season uh grand trees most same way i got a plug-in external into there so i have all that data and sync everything up so all right well guys thank you so much for watching i'll keep you updated on this and uh thank you again make sure hit like subscribe share all the good stuff love you guys thanks [Music] so [Music] [Music] you

Channel: Ultimate Tech Hub

Views: 5,208

Keywords: did sony fix my ps5 or not?, playstation 5 stuck in safe mode, ps5 problems, ps5 fedex delivery, ps5 stuck in safe mode, playstation 5 repair service, playstation 5 repair tracking, ps5 fedex signature, ps5 fedex tracking, playstation 5 repair sony, Sony repair ps5, playstation 5 repair shop, playstation 5 repair time, ps5 repair service, ps5 issues, sony playstation 5 freezing, ps5 freezing, Broken PS5 Repair Problem, playstation5 repair, Playstation 5 repair status

Id: 7Vw1f_jWuYY

Length: 13min 14sec (794 seconds)

Published: Sat Oct 09 2021