Owner Snaps At Waitress For Telling The Truth | Kitchen Nightmares FULL EPISODE

laverne california just 30 miles from los angeles this suburb is home to a neighborhood italian bistro called charlie's and in 2010 it was bought by the leyva family would you like a booth i started working here 10 years ago i was a waitress here and then i had the opportunity to take it over but i didn't have the money or the collateral so i had to go to my mom and my sister pat and val both full-time school teachers finance the restaurant and put their houses up as collateral to help tatiana to fill her dream my mom and i don't know about the restaurant business and so we put a lot of trust in my sister's experience to run the restaurant daddy are we gonna have enough bread for tonight of course when i took over the restaurant i didn't want to change the menu or the chef i just wanted to keep it as is because i love this restaurant how are we doing that's not good but it didn't pan out the way i wanted it to [Music] i mean i could sit here all day and have maybe four tables at the most how many tables did you have jen i only had one that doesn't even pay for the cost of just running electricity that's gonna bring the people in i don't know the problem with the restaurant is tatiana the fact that she feels like she doesn't have to change things it's ridiculous they don't like the terms they're crazy it's the best time the food um oh it's disgusting casemero is our head chef he's been here for 14 years and he's pretty awful basically the restaurant's suffering for it do we have any tables that are happy when tatiana manages the restaurant usually that consists of standing around with a glass of wine in her hand all right she's very disrespectful you're talking out of your ass rude stop it i told you most people end up crying don't you dare i need a drink tatiana doesn't know how to handle being an owner don't drink so much okay my mom and my sister already resent me for asking them to put their houses on the line i don't know how we're going to make it this month they played the blame game this is tatiana's fault we wouldn't be in this mess if it wasn't for tatiana but they didn't put a gun to their head what are we going to do now if we don't get more customers we would lose our houses it is very serious i really need chef ramsay's help oh i'm scared what's going to happen i just don't understand like what else i could do [Music] a rare rainy day in california what better way to pick you up than a nice lunch right charlie's italian [Music] food when chef walked in i just laughed because that's what i don't know what to do with this nervous energy and this anxiety how are you oh my gosh and this is tatiana is tatiana is charlie in no he's not okay the restaurant's called charlie who is he charlie was the original owner charlie owned it charlie owned it so there's no charlie no no i used to work here as a waitress when charlie owned it and then he sold it to another person named simon okay great and then when simon ran this into the ground he dumped it simon bought it off charlie and then dumped it on you just dumped it in general and then i took it over because i love this restaurant we took it over my mom and my sister who is this yeah chris cellar i'm belle nice to see you nice to meet you and this is i'm pat pat nice to see you my darling um why don't you come over val and mum it'd be nice to catch up and get up to speed what's happening where can we go somewhere else tatiana needs to learn effective ways of doing things around here so and first of all it's so important that i catch up with what's been happening whose idea was this to run a restaurant her dream i've loved this restaurant i've worked here since i was 20 years old whenever working in a business to running a business completely different oh yeah it's completely different okay how much money did you need to get on the table before you took over mom put all her retirement money into it rooney you know the house and her house my condo yeah so as the restaurant goes your houses go wow um and how much money did you put in um probably like a thousand bucks okay financially where are we the restaurant's in debt at this point that's not good and who makes the decisions here tatiana well they have other jobs as well so you have a full-time job and you come in here to run the restaurant right wow so what's gone wrong then i don't know you don't know wow so then what's the changes you made when you bought it nothing changed okay so simon ran it in a bad way didn't give a [ __ ] by the customers and it was appallingly led we haven't changed anything that's been a major issue help me understand because i'm confused the risk is little on your side yeah mama for you and yet you're not even in control of the business wow i just don't know what i've done so wrong like i don't know i think we've seen a much clearer uglier side of her this is the thing i don't think they trust me or what have you brought them into a mess what it comes down to is that she does not treat us as equal don't even start you talk down to me you bulldoze me you do not treat me like an equal you don't treat me like one third of this restaurant well i have the burden of the money and i'm making two dollars an hour she gets paid that much but she also gets a car she gets her cell phone paid for her gas wow okay so if you could get out of this would you do it looking back would it make a very you know risky and stupid decision my sister doesn't have that burden of losing her house so she's never been really responsible listen i'm time to eat nice to meet you all three of you and i'm gonna see what i've got to work with thank you it's emotionally draining and it's a scary situation surprise here we go [Music] here's some water for you thank you very much my name is genevieve and i'm going to be your server okay should you start with anything let's go um right let's start off with the toasted varioli okay the uh fruit of the mahogany okay uh the lasagna it's not your typical lasagna so be prepared for something different [Music] which means something different say it save it are you sure absolutely all right we're in california so why not um chicken pizza okay excellent and who makes the bread uh casimiro are a head chef yes ready thank you [Music] bread's dreadful adobo wet soggy horrible dough dab do it toasted ravioli chef ramsay i don't like any of the food so i really don't think that he will either here's the test ravioli thank you very much well which bits the toasted bit yeah i never have recommended the ravioli i mean they're raw yeah a lot of people don't like that they're either really raw or they're just like cardboard she doesn't know what song she's talking about i mean damn dangerous does she eat them tatiana does she better dish no no we'll ask him to taste one for me okay and then i think she'll 86 them all right toasted ravioli really yeah sounds like the owner's a toast he said taste it and agree with him in 86 minutes don't say anything to the chef just let them be calm i can't take food back there none of us can take food back there that's not how it's supposed to go you're supposed to go straight to the chef and say this is wrong this is the fruit of them wow it's bizarre looking for maori okay great thank you madani [Music] is that and then the pasta it's just mush it's almost like it's canned um the mussels taste uh like old stuff are they fresh mussels i don't think so and the shrimps these ones are way overcooked those are great strange yeah this has been going on for like a month or two now he's just been sitting on bad trip and we don't know why genevieve doesn't shut up and do not tell the chef well i can't take complaints to the shack seriously um tatiana doesn't really listen to any of us wow not good what the hell is that what still is on him the lasagna is vile it's embarrassing to serve that to chef ramsay what's in the sauce why is it that color it's pink sauce she doesn't know what's uh pink sauce or lasagna is it his own recipe yes it is [Music] the sauce tastes bizarre and the mouthful i had was um stone cold it's hot one side cold the other is that microwaved it might be don't don't answer a question you don't know oh wow right um is there a problem with this microwave no but i'm aware it feels like the microwave's on the blinker yes it is wow when a restaurant can't get food microwaved properly on an all-time low let me answer these questions still there's always hope for the pizza if you look another like that all right maybe we can win them over with the pizza it's crispy with that pizza [Music] oh god i hope he likes something sorry [Music] it's so pretty so doughy and got all this raw pastry underneath there oh no he doesn't like the pizza it resembles nothing homemade oh my god they've got a pizza that's come out of the oven that feels like something that's been frozen he hates our pizza he hates our pizza what a shame oh dude it is it that bad chef uh yeah it's not funny uh i don't know what the giggles and the laughing about but the dishes have been dreadful okay i'm trying not to cry but he's gonna come after me i can feel it oh my god we seriously have a kitchen after a lunch in which every dish had a failing grade it's hot one side called the other dreadful owner tatiana refused to pass on any of chef ramsay's criticism this is um chef casemero customer how are you the head chef excellent my first name daniella daniela good but the uninformed kitchen crew is about to be enlightened so just explain um who's the head chef please do you speak a little english cosmetic no no i uh i'm upset i mean you have a really bad depressing restaurant but this place is a mess and you know what it's not even mediocre the food is hideous you don't need me to tell you that or bread that's the kind of bread that you're serving touch it it's soaking wet it's bland and it's a thousand miles away from anything called for catcher let me tell you it's embarrassing pink lasagna stone cold in the center piping hot on the right-hand side disgusting i just i trust them so much i trust him i just trusted him to know what he was doing because he's been doing it for so long no the problem is he's got away with it for so long friday tomorrow with the overcooked linguini in a seafood dish no salt the shrimps solid like a bullet and mussels that didn't even taste fresh where are the mussels from the store show me i mean come on what a mess i mean wow what what else do you freeze i don't know you want to come see yeah yeah well if you don't know let's find out what is it that you freeze meatballs when were these made we buying you buying meatballs he can't make a meatball i'm gonna play this uh uh meatballs he said yeah he can't make a meatball he doesn't want to no cutest that's his meatballs oh wow can you make a meatball yeah my hands are tied in this kitchen i don't have any input on what goes on tatiana should step up to the plate and she should know what's going on in the kitchen that's her job what is that noodles noodles what's the chef expecting a russian pasta wow how much pasta does one chef need he's obsessed with it it's all all over cooked what's in this one pizza dough holy crap this is just for the pizza not the bread not the room and this dough here same thing small and large small and large look at this one then my god what the [ __ ] this is what goes on daily all that bread like this and all that pasta wow what's he doing with all this stuff there's not enough time to prepare everything with everything he has to prepare in the day so what happens when he doesn't sell this where does it go he throws it away how much do we throw away there are times where we've thrown away a lot of pasta because people aren't ordering it paddy and val this is your house this is you this is your life right here in the trash tatiana what i'm more concerned about is the fact that you're oblivious you're like an airhead that's got a head in the clouds this is business it was a unsuccessful business before you picked it up and maintained that unsuccessful menu in a unsuccessful business you come in change nothing you can't direct any form of criticism or standards to your chefs i don't know why you bought the place and i certainly wouldn't pull my sister down and bring my parents into it to facilitate your ego dream don't you understand like i look at my mother and i feel horrible i feel horrible don't start looking for sympathy now who wanted this place i'm sorry it wasn't your mother's dream it certainly wasn't val's dream or am i wrong no it was tatty's dreaming tatty's dream which is now come back to bite you on the ass what hurts me is not how you feel it's what's gonna happen to them if this doesn't work house gone house gone what are you gonna do i don't know gordon i don't know but why did you do it because i i thought i could make it successful because i believed in myself why not make changes what the hell were you thinking [Music] where you going wow what a joke i'd resent my sister for putting me in this position she needs to be knocked off her high horse and now chef ramsay's making her really see that she does not know it all [Music] like i just feel completely alone and worthless and i don't know what to do [Music] night one is usually an observation night for chef ramsay but things are so bad here at charlie's chef i'll be two seconds okay he decides to make one change right away casimiro daniella okay we're gonna make homemade meatballs i want you to make me a meatball and i want you to make me meatball i'd like to say shores i'd like to taste yours i'll be back later yeah [Music] casemero shouldn't have a problem since he's worked in an italian restaurant for 15 years i'm watching casemero in like i cringe because he doesn't know what he's doing how are you so what did you do you didn't fire them off he's not even frying them off he's just boiling them in sauce tatiana when you make a meatball you have a pan frying pan you soda the meat and you finish it off in sauce you don't know that no no no what season you put in there there's nothing in there just like boiled meatballs look at them that's like cat food how are you cooking yours i was attained okay good let me a little taste that bring out [Music] oh that's nice nothing soft yeah crumbly delicious i'm going to use them tonight they're going on the menu tonight you're the sous chef should be the [ __ ] head chef tatiana i get nervous when a chef connie make a meatball i mean honestly and this young lady's flavour of her meatball ten times greater casamaro couldn't make a meatball correctly but i don't think he is a bad cook this is as dinner service begins hi guys welcome to charlie's table for six our specialty tonight is spaghetti meatballs chef ramsay is giving a tutorial on meatballs in an italian restaurant they're gonna have a color on there that adds richness a nice thin flavor okay and are we ready to order or do we need a minute okay shrimp [Music] spaghetti bolognese [Music] he wants to work slowly why so focus on one ticket at a time i don't think customers want to hear the chefs say i want to work slowly if i try to say something casemero about ticket times he will just ignore me listing metal okay what tick is he working on now he's working on uh working on this one okay i haven't even gotten to those are you kidding me [Music] with casimiro working at his own pace the dining room's patience i'm so hungry it's being tested i can't wait as food finally makes its way into the dining room i am sorry guys spaghetti with meatballs customers find out i think the pasta is a little overcooked it was definitely not worth the wait tastes more like chinese food what the [ __ ] have you done stop no no no listen [ __ ] donkey daniel come here i want you to stop what are you doing [Music] oh come on plus you said he was working and he couldn't watch him oh come on i know get me tatiana please please darling is it not cooked they're all kind of burned on one side where's satiana she's feeling they're complaining about the meatballs no chef needs you now chef i'm having complaints about the media yeah listen listen but put that down i've got a [ __ ] figure no i didn't say throw it away come on sweetheart i showed him how to cook one off my back's turned to two minutes and that's what i've got burnt [ __ ] stuck to a pan he turned around to danielle hold on and said to danielle i've got uh i'm busy i can't watch my meatballs that's what i'm gonna work for what shaw can play on the meatballs they said it was like toasted on one side but not twisted on the other really how about telling your [ __ ] chef okay you're good here now he's getting upset with me because i've caught him out when a guy can't make a meatball or even season one i'm sorry i'm really sorry and then when i watch a chef that cooks and sticks food up there holds it and we're not even talking homemade food we're talking bought in store bought my god it hurts okay you're cooking look at that for a stinking attitude look at that a disgusting attitude ask him to put his house in the [ __ ] mix if his house was on the line he wouldn't be cooking like a [ __ ] idiot [Music] now he thinks it's funny you think it's funny yeah it's a joke what do you want to do he doesn't want to cook he doesn't want to cook get your head out of your ass do we have any more spaghetti and meatballs do we have any more meatballs any more spaghetti bowls i feel like i don't know what i'm doing here maybe i have no idea how to run a restaurant maybe i don't [Music] tatiana you're not just responsible for the driving responsibility you're responsible for the whole thing i'm sorry but the whole thing i guess i had him on a pedestal come outside [Music] what are you doing i don't know i just thought he was something better than what open your eyes i've never seen anything so ridiculous and to stand there with his arms folded and give me [ __ ] on the back of screwing up something that i went out and bought half an hour before we opened trying to install a little bit telling me like i just don't have enough time it cooks one dish at a time a six top and the other dish you just sit there and you're scared of that where the [ __ ] do we go i've been this friend for 10 years i know it's i'm sorry okay great he's got kids so does your sister it's your [ __ ] business come on honestly italian cafe wow after cosmero ruined the meatballs what the [ __ ] have you done and has now refused to cook chef ramsay is frustrated not only by the chef but also by tatiana's lack of management i've been his friend for 10 years i'm sorry okay great he's got kids so does your sister it's your [ __ ] business come on honestly italian cafe wow what a joke [Music] jeff don't leave please don't leave i don't know what to do i thought i just it's just insane no restaurant anywhere in this country functions like that just help us because i can't i can't have it fail what's it when a chef outlast two donors already trust me there's something not quite right because if the owner previously i.e charlie was that [ __ ] invested in his chef trust me he would have gone with him he would have gone with him it's not rocket science tatiana are you a smart girl how could i have noticed english but you're scared to upset somebody yet you're happy to see all three family members homeless but they rely on you to manage the restaurant they depend on you to give them that security i feel not some chef that won't even take on board what you're trying to say stand in there for five minutes just watch what they do that's if he's you know happy to cook again so i need to fire him i'm not asking to fire him i'm asking you to take responsibility i'm so embarrassed by the restaurant in general and it's all my fault and i'm the only one to blame because i'm the owner and i'm doing such a horrible job all your orders in we're closed put them in i want to close i guess i just have been walking around with like a sheet over my face and not seeing these little things that are so easy to see now mom i need to talk to you now can you go outside okay i'm mad at myself i need to be the owner of this restaurant [Music] we have to fire casper thank you all the mistakes that he's made tonight he doesn't take any direction he's giving chef attitude he's he's the problem he can't even make a meatball [Music] that's the only thing that i think is right it's hard okay and i need time to now then you need time i need to do it hi everyone have a good night amber get out of the kitchen [Music] is okay yes [Music] yes [Music] after finally understanding what her chef was really doing to her restaurant [Music] tatiana makes her first big change since becoming an owner [Music] i think she's crying in the bathroom tatiana let casamara go okay okay listen i know it's hard yeah but you know i'm here i'm here to support you okay okay goodbye okay we've got two seconds have a quick word okay please [Music] honestly i think the lie went on for you i think you sort of woke up and started making some tough decisions i don't you ever done that since you bought this place tomorrow's a new day and you know i've got ideas let me tell you okay goodnight [Music] after one of the most difficult days he has ever had on kitchen nightmares chef ramsay is now completely focused on rebuilding charlie's today's about moving forward what we haven't got is somebody at the helm we need a leader like any good kitchen i'd like to introduce you to someone who's pretty unique jonathan come through please oh my god good to see you bud chef thank you very much thank you now this man knows how to put restaurants on the map more importantly he's been working with me for the last three years he's opened four restaurants for the last five years you've got him for the month i am thrilled we have a chef it's like christmas morning i'm so excited jonathan also comes with a system to make sure that we get this going oh my god not only will he get this place consistent he'll help find a young chef train a young chef and tatiana if there's one person you need to get close to right now is this man i'm really happy get everything set up for you guys and get you guys off the races huh this is definitely the beginning of a new charlie's [Music] hair up grab an apron let's go now with the new chefs in place let's go tatiana okay gordon knows it's critical that tatiana is familiar with the inner workings of the kitchen so just go maybe right to the just to the right of it right in the middle there perfect when was the last time you made a lasagna i've never made a lizard i've never made lasagna ever that's crazy let's start off with mixing take your white sauce nice and clean with your recipe scraper good get close to it you've got nothing to be intimidated by absolutely i need to learn what needs to happen in a kitchen and how it functions that's it again take your time more faster there's nothing complicated i'm going to learn this restaurant from scratch i want to take the baby steps and get better pretty much neck and neck well done okay in the oven 25 minutes i don't know why i thought i couldn't do it it is not difficult i'm telling you so you guys just made pizzas doesn't that look amazing yeah i can't even feel like i can do anything dig in i just can't wait to get to work and prove to my mom and my sister that i can do this i think the message is clear nobody's scared to walk through that door and get their hands dirty in that kitchen no we're not tomorrow's a big day let me tell you i need everyone on their game good night guys get some sleep thank you so much chefs oh my god [Applause] last night tatyana and her team eagerly learned a few of the new recipes good morning now chef ramsay is ready to unveil an entirely revamped menu [Music] take a copy of the menu and pass it along please oh my god first of all we have a dynamic simple clean menu right now let's start off with homemade pockets of bread yeah seasoned with rosemary garlic drizzled in olive oil salads we have the chopped salad in there you got garbanzo beans provolone cheese salami finishes from fresh and melted lemon so it's got that really nice oomph to it as well entrees pancakes salmon served with a white bean ragu phenomenal absolutely delicious next to that we've got something that's a staple spaghetti meatballs absolutely delicious and then finally pizzas four of them margarita prosciutto zucchini done with the shrimp and the meat lovers and again we have a massive asset there in that pizza oven and we're going to take advantage of that all right right yeah dig in let's go gosh this is so beautiful oh my god i am thrilled this is amazing this is like the menu of my dream oh my god the pizzas are incredible oh my god i love that i know i'm excited for the new menu i mean it's beautiful it's delicious chef ramsay you're my boy dude [Music] it's relaunch night as charlie's opens its doors for dinner welcome to charlie and the town of laverne is anxious to give it another try we'll go to the zucchini pizza and i'm gonna have the panini i'll put that right in and with chef jonathan and chef peter running the kitchen you got shoe fried calamari coming right now it's up to tatiana to make sure the rest of the team are up to the task my name is tatiana i'm the owner if you need anything please let me know calamari go out on p1 calamari is in there right now this order's up it's a tomato soup the caesar salad order up fried calamari with the kitchen staff working together food quickly makes its way to the diners do you guys order some calamari yes but not all the customers are receiving their meals guys your food's not even here yet it's kind of conditional but at the same time i have a question yes that was my entree my dinner yes i know it tasted great that's the only thing that's out here i know i'm done eating and they don't have no food i'm gonna go ask the kitchen right now yes all right nice thank you pizza came out the entrees haven't come out did they come all in as entrepreneurs i'm trying not to cry but this is really bad why are you guys not talking to each other why are you not talking to the chef you guys it's a nightmare dania yes jeff how many pizzas we got on there two margaritas and a meatloaf chef so you've got two margaritas and meat lovers on there you're three pieces on you yeah i already did them yes yeah they're already gone and it soon becomes apparent that there's a detrimental lack of communication between the wait staff and the pizza station i don't know if the meal has come out for this yet before you send a pizza you gotta check in with jonathan you're sending your pizzas in your own little world we've got to stick together guys you have to talk to him yeah sure they need to communicate i'm telling himself i don't know what to do now it's relaunch night at charlie's and with some of the tables receiving incomplete orders a night that started off with so much promise is on the brink of disaster they need to communicate i'm telling themselves we need to communicate i don't know what to do now i feel overwhelmed i'm having a moment of like maybe i'm not cut out for this come here a minute come here we're gonna go down in history as the biggest [ __ ] [ __ ] on the verge you need to step up i am stepping up chef i'm only one person nobody listens to me tomorrow we're gonna be [ __ ] close at this rate get them together and wake them up come on please this is ultimately my restaurant i am the captain of the ship just come over here now and i'm not going to give up audrey over here now come here why are you guys not talking to each other why are you not talking to the chef you guys he talks he's not casamaro talk to him if you don't know what's going on talk to me if you need help ask somebody okay all right get it yes get back to your tables i can't do this alone okay the prosciutto pizza for audrey on pameo7 yes under cooking right now okay i'm leaving them here leaving them here with tatiana stepping up and organizing her staff talk to each other jen you're walking around everyone is now in sync is it almost ready for the prosciutto the prosciutto is ready yeah let's do this meat lovers and entrees are quickly making their way out to the tables together and here's pizza this is the best design i've ever had okay i love your precautions so good i know it's so good the customers are totally loving everything they're happy they're enjoying and i'm proud of this restaurant now i'm proud of it thank you so much thank you you're very welcome all tickets are gone tatiana has finally stepped up and i'm so proud to say that she's my boss give me five thank you for coming come back and see us oh gosh thank you [Music] listen tough night it wasn't expecting to be a perfect night let me tell you but trust me overall it was successful customers love the food and what you did get an insight tonight too was the the potential of this place we can't give up the foundation's here run with it yeah yes good well done to you all have a little word with you please goodnight ladies good job i definitely believe in my sister she's learned what it takes to run a restaurant and she's got the tools to bring this restaurant to greatness well done well done you're courageous you're bloody hard-working and you're young so you've got the energy now to take this place even further i know what needs to change i know what i have a lot of work to do but mark this as a significant day this is no longer charlie's restaurant no longer assignments it's yours this restaurant now is tatiana's restaurant continue it okay i'm gonna make you so proud i can't wait to come back here yeah you change lives you really do you date my life this has not just been about the restaurant this has been about everything in my life you are like an angel you have no idea i love him he's literally saved me it's like a dream come true [Music] wow when i first arrived here tatiana's priorities were all in the wrong order she was fighting with a family arguing with the staff and more importantly paid no attention to her kitchen we made a massive turnaround here and now tatiana has her priorities all in the right place but more importantly she's in control of a business i've got every confidence that this little bistro will be a huge success after gordon left i've got the two steaks going okay so i'm working this salad chef jonathan maintained the high standards in the kitchen is there anything you want me to have the girls push right now and immediately help touch anna launch the search for a new chef hi how are you and thanks to her transformation not only is her business back on track it's the first charlie's staff meeting but so is her relationship with her family i owe chef ramsay like everything he has molded me into the business owner i need to be when he comes back he's gonna be like you've got it tatiana yes [Music] you

Channel: Kitchen Nightmares

Views: 13,152,170

Keywords: Gordon Ramsay, Kitchen Nightmares, Gordon Ramsay Kitchen Nightmares, Kitchen Nightmares USA, Kitchen Nightmares UK, Kitchen Nightmares Officia, Kitchen Nightmares Full Episodes, Kitchen Nightmares Best Moments, Kitchen Nightmares Worst Fridges, Kitchen Nightmares Funniest Moments, Kitchen Nightmares Worst Food, Kitchen Nightmares Argument, Gordon Ramsay Insults, Gordon Ramsay Argument

Id: ozj4T5M5GTk

Length: 41min 31sec (2491 seconds)

Published: Mon Nov 29 2021