how was this restaurant allowed to exist lmao | Kitchen Nightmares

tonight on Kitchen Nightmares Chef Ramsay heads to the North End of Boston to an Italian restaurant he's coming owned by two sisters who couldn't be more different shut your face Lisa hides from the problems while emotional Rita is a nervous wreck I'm starting to tremble but together this Duo managed to shatter a number of basic rules I'm not listening to any more rules they drink are you drunk they smoke and they even fight with their customers stick your finger in the ravioli and Tommy it's cold now and to make matters worse they are in complete denial it is not my fault the owners blame the staff for the restaurant's failures staff means the owners this business it's a vicious cycle of the blame game I was working working that has the restaurant spinning out of control I can't deal with this [ __ ] stupidity on top of all of that the food is disgusting really bad that's almost sign up for my plate and the kitchen has no standards you've just dropped it on the floor now can Chef Ramsay save this volatile restaurant don't shout at her don't you stop I'll drag you outside and what what are you gonna do what will the sisters refuses help you disgusts me and show him the door you will help I'm out I wanted to leave he's in my space get out of here [Music] thank you Boston's North End also known as Little Italy it's home to Cobblestone Straits over 80 Italian eateries including the Galleria 33 a family restaurant opened in 2006 by sisters Rita and Lisa in 1965 my dad moved here from Italy worked in a few restaurants and in 1985 he was able to open his own it's called Lost Aria there was immediate success in Lost area my sister and I grew up there and worked there are we going to call my mama following the success of their parents restaurant and with their parents financial help Lisa and Rita branched out and opened a Galleria 33 just under a hundred feet away when we opened we expected Gallery at 33 and we'd have immediate success because that is what my father found let it be a reservation we figured at some point we would get busy but it just it never took off everybody's abandoned it where are they all going I don't know not only do we look at each other and try to figure out what's wrong with it I'm not sure I know what to do we start doing crazy things like I'll stop blaming it on the weather well it's too hot they're coming today it's snowing it's raining they can't park and walk and it's beginning of the month nobody has money they have to pay their rent these are not clients all they got shorts on there's a game we've taken the tablecloths off we put them back on we lowered the prices we put the curtains up we took the curtains down put 95 at the end of the prices my mother's thought of why this place didn't work was because the [ __ ] are you ready for this the font on the menu was too small my head is killing me where's that coffee you want Tylenol I don't know how to fix it I don't because I don't know what's wrong with it I'm pretty sure this is what a nervous breakdown feels like I know what the problem is it's the owners they want to get slapped tonight huh slap left and right get the [ __ ] out of here they treat people really bad go talk to the customers go entertain them while they're waiting for the [ __ ] food these are very unprofessional shut up don't enter my [ __ ] stress today Lisa drinks and Rita smokes everywhere am I like the only smoker left in America everyone makes such a big deal about me smoking that's my spot we're like staffed by a bunch of nuts could you not do that thanks don't sweep it on my sisters I hate you we need help we really do I think after so many years of this being unsuccessful we're slowly not caring not I shouldn't say not caring like we're we're used to it these are a lot of bills for real getting very nervous right now there's so much invested and if it if it doesn't at some point start to make money this could be the cause of my mother and father like losing everything they built so much and I don't want to be the the reason why you know God forbid they would have lost everything [Music] that's why it's very sad [Music] thank you wow there's a lot of Italian restaurants [Music] Rita I Gotta Throw my gum and I can't swallow just spit it over there no way hold on I did it that was difficult I'm not swallowing mine I'm Gonna Keep My Breath minty fresh [Music] [Music] [Applause] do you normally sit out there I didn't know he was coming he just came with a bat out of hell and went inside he didn't even stop first of all I'm happy to be here you guys are Partners right yes uh give me a little bit of background our parents open lost Aria in 85 I was four oh you remember that I have a restaurant in Boston yes Five Doors Down yeah correct right across this street diagonally you're kidding me I just walked past it yes you did so we decided let's try and open another one we know what we're doing we thought Galleria 33 what does that mean 33 comes from where I'm going to explain I was 33 when we opened up until the fabulous things start happening when you're 33. the gallery was like art gallery gallery the wall to be replicas of like famous artwork and we hired this painter if you can call him that we started to paint naked cherubs and we had to fire him naked cherubs all right they're on the ceiling they were on the ceiling they were on the wall there was a woman with her breasts out like eating dead who eats dinner like that who eats dinner in the nude I swallowed it so you've stopped Junior I don't normally it should be solving it either I was afraid of what you want to say if I said yes I was chewing gum and now you just swallowed it yes I went to Catholic school we used to have to take the gum and put it on our nose and spend the whole day like that so I mean I don't know why Chef Ramsay would have told me to put gum on my nose I haven't lost water please sure yes thank you so tell me how's business Getting By by the skin of our teeth it's like really no we're actually not getting by we're like in depth money every single month we're not getting high wow I think you said water sour honey oh [ __ ] never too early it is Lisa loves wine she likes to drink okay she loves worrying she dies while she's working have a couple of glasses she drinks I smoke and she drinks I mean since we're airing my dirty laundry oh I let her hair around cut that out don't say that she drank so this is great I didn't think Rita needed to tell Chef Ramsay that I drink I think he would have probably seen that tonight anyway [Music] how's the service [Music] no happiness well the servers here are very temperamental and I sit down for hours at that table or behind sit down they don't bother checking their tables cleaning anything the customers would have to get up with their credit card things so they could pay are you kidding me I swear to god wow I get really nice customers here and they should be getting good service thank you for the update is there anything else I need to know before I get going uh well um the chef is my ex-husband say that again I was married to him the chef is your ex-husband sounds like a soap opera yes so the ex-husband what's it like working together on a daily basis is it brunch he's difficult doesn't he criticism well but he was the cook he can't cook it's because these are my parents recipes that he's cooking he has no recipes of his own oh no no no my dad trained him he wasn't a trained chef [Music] no no my head's spinning my thing after an informative meeting with owners Lisa and Rita Chef Ramsay is anxious to try the food enjoy thank you you're welcome to me made by head chef Doug who happens to be Rita's ex-husband he's so nice he's gonna eat now he's here you know something I'm starting to tremble did I see you tremble I'm trembling inside oh inside how are you I'm very good I'm Sarah please Sarah nice to see you very nice to meet you so how long have you been here about two years two years you know you need to take those heels off because I can't see they're too big but don't stand in front of me no they don't see me I arrived this outside is that normal it's very normal here Rita mentioned about Lisa drinking on service does she drink at the end of the night yes she drinks to our customers are still here oh dear we owners they don't know how to run the restaurants and they don't want to improve themselves to improve the restaurant there is no organization at all not here not in the kitchen nowhere wow that's not good they have no responsibility they have no concern it feels like this place for them is just oh I'm working you're not really working they're treating like like their bar as opposed to their business yeah why did she say that because she's an imbecile that's not even true she's a Trader Benedict Arnold skank I've got to go for the homemade Yorkie thank you Maiden gnocchi yes please and then a chicken marsala please yeah I'll go for the veal Paradiso okay sure what else I'm really hoping he doesn't get the seafood ravioli they're not they're not good we have seafood ravioli special oh my God uh I'll I'll take it why not okay Lisa this [ __ ] is selling them very special [Music] needs it for the raviolis they've been complaining about the ravioli special ceremony all weekend why did you even tell them go ahead let's look at that who will know about it no Sarah it isn't no that's actually not the case of it you're a [ __ ] freak and that was a crazy thing to do I'm gonna I'm gonna kill her [Music] what did you order another food oh my God [Music] wow he must be very hungry sir we got two seconds I'm so afraid right now why because I know what's coming next are we supposed to stay yeah this for me is a New Journey in life because I've always been a shoe salesman seriously not a men's shoes [Music] I was gonna say [Music] right it's together I don't really I don't even want to deal with that how would you rate the food um the only issue is that I cannot eat Italian food because I'm gluten intolerant so what are you here I'm a combination of everything I'm like manager slash I see you're the manager everything else oh [ __ ] it's a slash everything I didn't know that see the manager of Galleria general manager slash uh shoe salesman you're a host you know the first person I do it all wow Rita yes yes it is Pat series general manager he is the bus boy you're not the general manager I just assumed their role just assign that role to yourself [Laughter] I'm sweating you're sweating yes I'm [ __ ] myself he's the he's the boss man and I fired him and let me explain to you you fired it I fired him what are you fighting for because he told me that he was more important than me and he got me on a bad day and I got upset and I fired him sir so you know what he did he got an umbrella because it was raining that day and he got an umbrella yes and he would walk by and look in like a very sad puppy I'm like this poor guy so I I took him back I took him back and now I just let him tell himself he's the manager everything that Pat does right he does five things wrong go now go oh thank you God he's so [ __ ] crazy that it's like is it really worth even having him here he's but it is I love Pat's good he don't feed him because he's gluten-free right he's so full of [ __ ] he eats all he's like withering it away well he's got that great metabolism I wish I had it but we do feed him please don't think we don't feed the staff no I'm stopping okay okay enjoy I mean honestly I haven't even tasted the food yet oh my god wow why did you do it to me she's just out of my sight nope have a homemade gnocchis excellent and it's all homemade uh yes I know yes or no frozen what's Frozen no come on but they're homemade that's why they're homemade from Frozen yeah thank you [Music] please a little smile a little smile anything at all please eat it stop broken it said [ __ ] my life and just pretty pretty solid almost like a golf ball not nice Rita yes two seconds then at least you can come as well still hiding behind the coffee machine what are you drinking no no no no no no no no so the meatballs are like firm solid and just like dry Bland but they're made here well we make them and then we freeze them because we don't want to run out of Meatballs yeah but they last up to two to three days in the fridge and the difference in having them seared and cooked in the sauce rather than defrost it differences night and day okay uh yeah oh my God this is the beginning of the end about 20 minutes ago I was wondering what I you know what I got myself into this is not good I'm scared I'm scared [Music] with Chef Ramsay beginning to question the food people are rubbery if I can go for sisters Rita and Lisa are looking to Chef Doug for some answers I'm not going so well eat the meatballs the meatballs are frozen fresh every few days oh yeah we make them fresh every two days he freezing they're not fresh they're frozen foreign [Music] [Music] please God make them like that at least really bad they're just gnarly overcooked Bland gross what the hell does that mean it means he didn't like it in a nutshell how is it that is definitely not Paradise let me tell you I feel way overcooked fake chewy salty inside salt is a mess was it tomato and vodka disgustingly bad wow wow thank you you're welcome well let's just pray that he says I just want somebody to kill me at this point what is he going to be eating next oh yeah Seafood raviolation that was the one thing I was hoping he wasn't gonna get like the one thing they have the seafood ravioli and when were they are these fresh or oh no Frozen do you think customers come to the North End to come and eat in a restaurant with frozen raviolis definitely not I won't myself what the [ __ ] serves fresh ravioli and then nobody serves fresh ravioli anywhere homemade ravioli in this neighborhood these people don't even know how to make homemade ravioli that's a god honest truth I bet you if you go to the restaurant across the street and ask her do you want to make a homemade ravioli she look at you and make your matzo ball she doesn't know wow disgusting just layers of Gunk so this is special actually it's so special that we have 12 months a year it's a special of the year yeah wow do I feel special thank you um and in two years has he ever changed it oh [ __ ] so it's a special every two years we have that we never really it's even worse I want Sarah to strangled you know she's having a good time because it's not her business on the line but I got something for her [Music] special every 700 days I'm so sorry I don't know what else to say oh man pretty much this is too much I wanna go die in a corner somewhere wow chicken masala yes and it's fresh and it's fresh accent this is the size it looks more like chicken and mushroom soup he stopped in his whisper and it can't be good if it's a whisper it can't be good uh wow wow wow I'm hoping it tastes better than it looks [Music] if you're ripping our food apart you guys are giggling away and I'm about to throw up shut up [ __ ] salt salty salt and everything we're busy [Music] way too sweet and just land no salt Doug allergic to salt I don't think so I didn't realize Chef Ramsay would be so unhappy been kind of mean like I said it was nice I was uh dessert we only have Tiramisu and we are even out of it for real she ran out of desserts yes I didn't even know I really didn't Pat two seconds but quick I need the manager the restaurant Austria yeah can you run over there and get me one portion of tiramisu I am [ __ ] starving one fortunate okay quick as you can where are you going get a piece of tiramisu he's on his way there he goes whose idea [Music] bring him a fork he doesn't like anything so he's not gonna like that either hello Lena nice to see you I can't wait to taste that glass Emily [Music] right [Music] excuse me can I can I just squeeze hello to mum again come on man I'm glad you're gonna get yelled at yesterday oh God mama first I need to do something [Music] whose recipe is that your recipe really good really good indeed we got a winner from Lost area [Music] God with Chef Ramsay horrified by the food what the hell Lisa and Rita's day is not exactly heading in a positive direction oh the fridge broke and it's unlikely to get any better as Chef Ramsay meets head chef Doug how are you good boy first name douglas douglas let's have a chat with the owners just stand next to your wife X yeah sorry it's okay um first of all how long have you been cooking since 94 94. and you're the head chef if we can call it that you're leading the kitchen let's get it yeah yeah okay when they let me anyway who's they yeah yeah to know I know you're not looking at me like some things that I want to do in my way you know it's always like she wants full you're gonna be in the kitchen and I want to have full control listen I want to go back to the food this man is taking time out of a schedule to be here I want to talk about frozen meatballs okay okay who's running the kitchen I do okay okay let's talk about lunch yeah the food was dated Bland boring and way below par in one of the most competitive streets anywhere in this country whereas last time you went out for dinner in the neighborhood I don't know he doesn't eat Italian I just got to Chinese food sometimes Chinese food okay what about the meatball meatball we make it and then freeze them freeze them yeah and the real paradisa way overcooked just drowned in sauce Doug customers cook better at home the food was shock him you can just no seasoning no care honestly you're not giving your best the homemade gnocchi it's not homemade right well I know how to make it I used to make it every day ravioli I used to make those too bad you know there's a pain in the neck I need somebody with extra time to help me I would be willing to help you make I like to make pot which of me doesn't respond you know we're running a business I know wow and what is it between you two why is there such animosity there he's just that's just him that's just him are you lazy no I'm not what I'm trying to say is you've just gone through the motions no I'm not you are you're not making anything fresh you have turned the restaurants into something dysfunctional just for convenience you knew I was coming today right yeah you know so why couldn't you cook for me from the heart because you're special then I gotta treat everybody special so you feel better serving me Frozen [ __ ] than you cooking your best I just being honest let me ask you this how can a seafood ravioli be special if it's frozen and has been on the menu as a special for two years we get it frozen what's so [ __ ] special about that you've only got one dessert on and even that ran out a week ago we do have where is it then um no don't you don't you don't know did you guys communicate I mean help me no I know I know but there's really not much that I mean you can't even get through to him so how am I supposed to you're the owner I know you think this restaurant has a future serving frozen meatballs Not only was my lunch Bland disappointing but whatever little customers you've got now I'm amazed they're in here tonight I want to see this place function I want to see how you operate what you do I want to see how you run the line I'll see you later oh my God his love to the building that was really really hard stop looking at me Pat because this is your fault [Music] it would have been easier to have been hung by the roof by my toenails oh god well guys don't have any respect you could make some pasta no I can't and get rid of those Seafood ravioli I want them out of here okay I hate you this is your idea no this was definitely your life no this was definitely it wasn't giora no it wasn't I'm gonna go smoke [Music] listen tonight if anybody does anything crazy you are fired Rita tell them to chill out cause I'm leaving tonight if you [ __ ] with me I'm really leaving Ramsay I don't call them Chef I'm calling him Ramsay and that's what I'm calling Mr Ramsey at least call them Mr Williams listen respect you deserves he's coming in my life he's already [ __ ] on the food like I'm waiting for him to see us we're on the front of the house and yell at us about that Doug a Tiramisu on no can't be bothered nope no can't we bothered wow anyway uh so take me through the uh line who's running what station well we usually don't work in stations you don't work with stations either holy [ __ ] it's getting worse every Saturday night Boston's North End is packed hi how are you good how are you honey and as a result it's the one night that La Galleria 33 is filled with customers my name is Sarah and I'm gonna be your server oh my God my nerves [Music] sir whenever it's ready we can take table one who uh who talks to who who communicates there [Music] anybody done who communicates her I don't I will I do but I can't hear anything who's who's uh when things are ready we just put them over there so there's no there's no there's no timing when that's ready we I said yes chicken alfredo chicken Galleria yeah coming [Music] well you just you just dropped that on the floor look at me you just dropped on the floor yeah you can't cook him no uh Rita Lisa are both you just two seconds so this is sending me crazy hello what we just dropped the chicken on the floor and put it back in the pan this one here come on guys serious stuff wait a minute he dropped it on the floor and cooked it what would you mean I'm on my own hair or what no you're not that's crazy could you start that again or not what can you start that again right here it's there I say this is not that's the one that dropped on the floor it's okay good enough to eat it I'm not here to make you look stupid but wait I stopped my chef from serving [ __ ] chicken and dropping the floor I mean honestly you guys look like a bunch of [ __ ] idiots this is [ __ ] crazy [Music] it's only minutes into a busy Saturday night dinner service and Chef Ramsay has already observed just how low the standards are at Galleria 33. they just dropped the chicken on the floor and put it back in the pan honestly you guys look like a bunch of [ __ ] idiots wait a minute this one here why would you cook a [ __ ] piece of chicken that you dropped on the floor like you know it makes me question his not as intelligence but I mean yeah I guess yeah there's intelligence normally you wouldn't ever cook something that fell on the floor why would I would crazy throw it out yeah I don't think he's serving that I mean I don't know it's disgusting but yeah wiping his ass I'm not but I don't want to be betrayed as a restaurant who serves chicken I tried to stop him from doing it I don't know he's nuts fell on the floor I'm not looking for this stuff I walked right into it I'm standing beside watching the line work but he started a new one [ __ ] me [Music] I would like to know when Douglas has ever picked something off the floor never ever ever ever why would he have done that did he purposely do that while Doug continues to work in silence food still manages to get out to the diners it looks that's disgusting but the customers are anything but reserved when expressing how they feel about his dishes it's not fresh I can try to send one of the owners over this way if you would like yes please absolutely Lisa they wanted to speak to someone who uh the four top over there the one at the time I don't want to hear a complaint I don't want to hear it I don't want to hear it like dealing with angry I rate people usually just for them to read it uh the four top over there they'd like to speak to one of the owners oh yeah send Lisa I tried she said no I'm not going anywhere Lisa should deal with complaints because I don't handle that well I would rather just not deal the owners may have decided not to deal with disgruntled customers it's all Burns but that doesn't stop the complaints from coming how is it going yeah not really good really very complaining about the food Lisa aurita will not talk to the customers then they get so pissed about it but it's very usual for me it's not like this is the first time I see it this is supposed to be medium rare it's well done oh no no no it's like a bonfire Rita when you see a phone that is thicker than the actual iron of the meat it's like a dump shoe my food is good I still think it's good how are you gonna get it to be medium rare that's the question I mean why is it such a defense mechanism well because even the customers complaining when they're right I'll take it what I can't take is the garbage wow how's everything again it was a little cold he was complaining about this cool no this one's actually hot in the middle what's wrong they said it's cold in the middle I stuck my finger in it it's hot in the middle it's still hot he tells me it's not but it is that's cold no it's not the way I am like I I'm gonna go over there and tell the lady like stick your finger in the ravioli and Tommy it's cold now I'm like ready to stab somebody who's ravioli was this it's a table of five the four top hi who had this ravioli I'm so sorry hello what is yours all of these ravioli they weren't cold so I was just wondering I don't know plate I took it right through the waiter the one that she handed to me to eat was cold they're all hot so I'm just curious they weren't hot to us so they were cold when they go out here and they got hot when they came back just trying to figure out what's going on and I and they're all hot so I'm just wondering oh my God read it to me I was very very unprofessional the customers is always right so when he complains they want to give the best to them my apologies we've got every right to complain I think somebody's forgotten the customer's a king right uh thank you for being patience thank you [Music] I mean as owners uh can anything bounces off you and get on with it or I'm still here I feel like I'm in like a sea of devils I feel like he brought this upon us like everybody's complaining what do we do I mean you're asking me to stop the complaints you sound like a petulant teenager so [ __ ] is just on the defense we love the food here and we think it's good I'm gonna disagree because the food's not good I don't think my food's bad in denial I don't think I am but I keep saying that my food is good so that's like a sign of somebody being in denial ladies welcome how's that my darling today fishing especially the muscle yeah it's not very fresh no let me just check [Music] what has happened to the chef he's in the kitchen do you want to see what he's doing wow it gets worse it's still open Dead dirty muscles Douglas reason I'm sorry they're all they're all open they're all open and they're not cleaned they're dead Lisa mussels are dirty more importantly they're all open what does an open muscle mean it's dead it's dead yeah but why are they in here then we don't use the ones are open so what are the dead ones going in the trash yeah I know they're going but when Chef Ramsay's really negative and critical and it's pissing me off I want him to get the [ __ ] out let me tell you something get rid of the Dead muscles before you kill somebody my God [Music] it's two hours into dinner service and Chef Ramsay has now confirmed the main problem here at La Galleria 33 owners Rita and Lisa are in denial we love the food yeah and we think it's good the food's not good and to make matters worse head chef Doug's practices in the kitchen are completely careless dead dirty muscles you'll [ __ ] kill somebody so Chef Ramsay wants to take a closer look at what is lurking below at La Galleria 33. the rotten curious [ __ ] when the fresh onions come in you seem to get rid of the old ones so he's downstairs I have no idea the rotten I'll show more rotten [ __ ] I will show you something quickly you always know a chef inside out when you look at his fridge okay what's happened over here over the last three months is they've been using onions peel them in here and leaving all the bits of [ __ ] in there 90 of them soft as [ __ ] yeah hello have you any idea how long it takes for an onion to go that rotten you know about two months I said you earlier I sense that there's a lazy stream running through this restaurant I'm questioning Doug I feel like I've trusted too much that he would do the right thing without watching oh Jesus wow this one's just packed with froze and pasta what the [ __ ] are they who's there porcini ravioli oh my God porcini wow a frozen ravioli is not horrendous it's not like I've I've eaten Frozen it's not it's not that bad what are those those are cannellonis you are kidding me and who puts them together Douglas and where's it from I don't know I can't know flat as a crate is this what your father was teaching him oh my God what though the frozen meatballs oh yeah the frozen meatballs yeah you're the faster wow I don't think you two should be running a restaurant why because I don't think you give a [ __ ] no we do I swear if you're cooking at home tomorrow for your family I can guarantee you'll be cooking better food at home they'd be serving your restaurant and what shocked me so far since I've been here no one has any pride in what they're doing what they're saying and you should not be running a business he's trying to point out all our flaws and he's being Ultra critical about everything we did don't call them anymore I'm not coming in I'm sick of hearing it I gotta get the [ __ ] out of here no I can't I've had enough just over the whole thing I just want to run away I'm out I can't do this this is humility all right I'll have them just do the yelling tonight no it's not that Rita Douglas is dropping Chicken on the floor people complain it's a bunch of [ __ ] I didn't sign up for this ridiculous who doesn't care his eyes are honest his eyes are honest I don't know what you're talking about Rita's ride in this wave of like yeah Chef Ramsay's right I mean I'm happy that she thinks this was all worth it I'm out of here yeah I'll do it by myself whereas she left she's leaving Lisa you go I'm going I don't give a [ __ ] with you let me tell you something you walk out I'm out straight up okay I've had enough I want him to get the [ __ ] out of here I want him to leave he's in my space none of you give a [ __ ] here that's [ __ ] that's [ __ ] I care I care yeah I do what by wiping the ass of the chef like that he dropped a chicken on the floor he picked it back up and started cooking it I get that we're just making excuses I'm going as well you go I go okay [Music] previously on Kitchen Nightmares my head's spinning the Galleria 33 was the dream of sisters Rita oh my God and Lisa she certainly doesn't mean me the daughters of Italian immigrants they may have grown up in the restaurant business yes Five Doors Down right across the street diagonally but right from the very beginning this Italian Eatery was a financial disaster we lose money every single month Rita and Lisa claimed they had no idea why I don't know how to fix it because I don't know what's wrong with it but it didn't take Chef Ramsay long to discover you have turned the restaurants into something dysfunctional that this restaurant was fraught with a number of issues whatever little customers you've got now I'm amazed they're in here the owners treated the restaurant like their own personal hangout where are they all going Rita constantly smoking and Lisa drinking on the job are you drunk also they had lost the respect of their staff they have no responsibility they have no concerns as for the food well it was pretty horrific it's like someone's turning for my plate Frozen Bland and made without passion what the [ __ ] are they oh my God by head chef Doug who happens to be Rita's ex-husband I don't think you two should be running a restaurant at dinner service there were a number of customer complaints decided to challenge the customers you seem like you're kind of not happy with me instead of trying to please them oh my God and then the unbelievable happened Chef Doug in full view of Chef Ramsay did the unthinkable you just dropped it on the floor no you can't cook it Chef Ramsay confronted the owners no one has any prize and while Rita listened unhappily he's gonna think you're crazy Lisa remains in denial douchebag he doesn't want to help us I've had enough I can't do this leaving Gordon no choice but to give her a firm ultimatum you walk out I'm out who is that you serve me rotten food we could possibly kill them then wake up you wake up shut the price down get out of here that is amazing thank you [Music] and now the dramatic conclusion of the Galleria 33. you go I go let me tell you I'm sorry let me tell you something you walk out I'm out straight up okay I've had enough I mean I'll stay today I'm out of it yeah get your sister out here I'm gonna tell her now straight and you know what's too much is none of you give a [ __ ] here that's [ __ ] that's [ __ ] I care I care yeah I do what by wiping the ass on the chef like that he dropped the chicken on the floor he picked it back up and started cooking it I get that we just making excuses if I didn't see it wouldn't [ __ ] serve in it no he would not have are you deluded no I'm not deluded how did you know you would have served it well I know we wouldn't so why was he cooking it then what do I know he's nuts he's nuts there's like a lot of people out here and we like talk somewhere else let's go inside this is ridiculous in here I really want to go home I need a cooler like I can't do this you get one going I'm out of it I'm not gonna stay here and pick up the pieces for your business but someone doesn't give a [ __ ] let me tell you I do give a [ __ ] so if you give a [ __ ] then you'd stay and actually show some willing I Came To Hell okay I'm just gonna have a glass of wine [Music] oh I was driving me to drink unbelievable What's Happening Here he's not trying she's making excuses let me tell you something just just subscribe for two minutes she's gonna get slapped tonight I'm not here to fight you I can see the pain I can feel it but this is beyond out of control you know what to say I honestly I I I I don't know what to say if you know it you must be don't get upset I'm sorry I know it is darling I I can see that [Music] was your idea no it wasn't don't blame me for this [ __ ] it's not embarrassing this this is embarrassing I'm bringing it your attention urgently I want you to be successful I want to be successful I do I want that you have to strive for excellence average restaurants fail listen Lisa we have to fix this okay just leave me alone unreal [Music] as dinner service winds down at the gallery of 33 what he's saying is true sisters Rita and Lisa have just had a rude awakening from Chef Ramsay we have to fix this but Lisa still needs a little convincing what did he says I don't think our food sucks I believe some of the things I think some of them could be better could be way better frozen lasagna there's got to be a better way and a frozen meatball like he's ridiculous he's right I feel angry and embarrassed and I'm I just don't want to deal with it I'm struggling to see your hunger your passion it's there it's there I'm just I'm upset why are you upset it's just like so up here that we don't know what to do anymore look it's just they don't respond to me that's what I'm saying we're going to straighten that out that's one big you're the owners what you say goes I see two girls in front of me that won this business to work but you've got to stop tiptoeing over the issues you can't just say I give up I'm sorry I haven't given up entirely good I'm glad to hear okay good job thank you the final orders are now leaving the kitchen tell me you didn't put the raccoon back on the grill where is it it's almost ready no no it's ready please it's already medium rare but just like everything else this evening it too is painful for owners Rita and Lisa you're gonna overcook it and not surprisingly many of the customers leave unhappy I could be patients tough day let me tell you I've seen it so many times before we can fix it it's not I'm here to help I know and at times you think I'm not I'm here but I'm not going to put a Band-Aid on it a Band-Aid is not going to keep this business open no it won't no I want you to make a list things that bother you the most that you want to change okay all those things that you feel that you've been ignored you've had the sort of crap kicked out of you okay get some rest all right and we start again tomorrow a new day good night laughs Chef Ramsay knows there is a complete disconnect between the owners and the staff Peter should we be doing something so he doesn't come home and so he has asked the sisters to share their list of issues with the staff today it's all about moving forward and changing so we're going to host a staff meeting at least Narita I would like you to address the staff it's open forum first one the first one is um I would like for the staff to stop treating the Galleria as if it were a competition to see who could do less what everyone comes in sits eats laughs talks nobody checks if the tables have been set properly nobody ever does this to the chair to see if there's breadcrumbs from the night before to wipe them off why would you come into work to sit down before work and tell me you're tired don't forget that I disagree totally disagree number one we sit after everything is done I personally I'm sitting when there is no customer in here there's never customers in here till seven o'clock does that give you the right yes that's not true sorry that's not true you guys are all in denial you guys need to own what you do Rosa how many days do you come in late say every day I guess maybe five times you came in on time you're will sloth Joe when I ask you to do something like wash a window you know mcgilly you scratch your balls in the dining room but doesn't make me a bad word I scratch my balls come on it's inappropriate listen don't be convenient I'm picking on everybody you hate some people when they didn't do nothing don't give me the [ __ ] if you guys cared the way everybody thinks they care we would be really successful and he wouldn't be standing here like nobody gives a [ __ ] is that true I guess we're lazy at all why are you lazy because what I saw everybody not doing this cleaning this and that I sit with them I enjoy their parents and I don't care because nobody does wow and honestly I guess the culture of what I've seen has made me lazy as well I'm not doing anything differently than the rest of these people sorry I disagree I'm not lazy I'm sorry can I interject please please this is what I see when I walk in you are sitting there Sarah Chit Chat and drinking coffee and looking miserable no that's not true Lisa and just waiting for the bus people to come and pick up the dirty tables I disagree too you need to clean as well you guys never ever asked us can you please just finish the work with the bus boy because for me you guys don't like that you have to tell us Sarah Sarah no sorry sorry for real yeah listen to me listen to me I only mentioned that because people think that after all yours no it's yours this business number one is not under my name is under both of your names that's why you need to listen to what I say I'm not disagreeing with that I'm just saying there are no rules Rita so don't blame us for that because there are no rules there are no rules because nobody respects what I say like what let me just go down my list and you'll see where I'm going with this number two nobody's sitting here can take criticism actually rose again she does like 5 000 things wrong a night but when you tell her she says she's sorry but doesn't really do anything about it Doug why can't you take criticism I do you don't you definitely don't you don't you don't take the way I see I do so you think different how about seeing it the way the owners see it Doug when I say this dish sucks you need to own it what can I do if I don't agree I don't care you make another one that's your job you cook as if you don't want to be here watching the way you perform it's a man who is just turning up for the check I've been working here for no for the check then why don't you say to me and Lisa you know what I want to make a special today I did it I did a deficially the other stuff just don't sell it don't sell because they suck those are not specials the vibe in here is oozing negativity beyond belief no one gives a [ __ ] from the chefs to the waiters no one gives a [ __ ] I'm sorry I disagree well don't take this like a personal attack I'm just saying Point people out just don't say you're taking everything personal okay just one more thing I don't want to be the target whenever guys you mentioned something I know you're a good waitress you're efficient you're fast well I've had servers actually tell me they don't want to work with you what's that supposed to mean it's supposed to mean that you are a MoneyGram and you hog all the tables I say the people your guys the ones who see the people when I try to rotate them did you not were you not the first one to complain be honest without asking just do it because she's not willing to make less money shall I give an example when I hired you you were told you need to pay him 20 of your tips I tips when you put more than 20 percent this fast boy has never seen 15 from you and that's not seeing it no he's not no oh sorry sorry have you seen more than 15 from Sarah yes or no I'm not gonna tip I'm not gonna tip myself listen to me nobody's talking about when you make 15 of the charges you know what I'm talking about when you made 400 and you gave him 40. that's what I'm talking about that's right you absolutely did it when someone's breaking their balls like this yeah and they leave with 40 dollars if I'm here I need to make some money this is my job you make me pick and choose Sarah comes in gets the best station Sarah gets sat first gets at last Sarah's making all the money it has to stop like it's ridiculous sorry I'm going home thank God this is a wasteful next time for you to [ __ ] hit the road Sarah comes in gets the best station Sarah gets sat first gets at last Sarah's making all the money it has to stop Chef Ramsay has forced Lisa and Rita to finally confront their staff I'm sorry I'm going home thank God and server Sarah doesn't exactly like what they have to say praise the Lord [Music] what do we do about sound the problem with Sarah is that you've left yourselves open because of the lack of Direction that's been shown to the team and the fact that she's a good waitress she's got over a barrel she's got the right you've got to take control how you can't be beholden to one member of Staff one Chef in the kitchen the staff are dictating for convenience and that is so wrong I'm to blame for that that this is my fault I'm not single-handed you are you're absolutely right you both are I am how can you expect them to right take an example because it it starts from the top correct and a fish rots from the head downwards as owners you set the rules and anyone that doesn't coincide with your rules they're out I feel like this has really set a fire in me no more drinking for me no more smoking for you all right I want to lead by example and really start working to make this place better set the rules you raise the bar and you all follow it okay okay I want control back I'm taking it today I'm taking control back today there's only one voice and that's the voice of the owner so what they say gets done period I I realized I was wrong and I'm wrong I'll do my best to don't Village anymore because it's wrong and I want to improve myself on these little things that I wasn't doing good I want to do much better time to change yes got it yes absolutely okay um I appreciate the meeting yeah well done good points thanks well that wasn't something so bad that was [ __ ] great I love him [Music] I love him I hope he stays God please make him stay for life are you [ __ ] out of your mind Chef is back hello okay I have a surprise for you a surprise for me yes really it's very kind you want to see it uh where is it oh right here okay I'm hoping that you like it I I figured you got so upset about that Tiramisu and nobody cared enough to make it for you you made a team receipt I did I made you a Tiramisu this morning did you make it with Doug no no I made it myself I'm gonna take you uh less than an hour less than an hour [Music] you made this this morning seriously yes seriously yeah I'm impressed hmm it's nice it is really I like it yeah it's very nice he likes the tiramisu a winner that's delicious good job right I need all of you I've just been uh guys come over please all of you please let's go God no one moves faster do they it's like [ __ ] camels getting off the desert let's go [Music] now I've done a lot of research around the city of Boston and this is a highly competitive area right yes how do you stand out from that competition we don't I don't know that's obvious we are like almost like everybody not bad and no worse I think we are good that's why you're wrong young man last night throughout service I snapped off a few photos just to show you what your food looks like wow what is that oh dear oh dear I don't want to see it you don't want to see it that's not a good sign I do I do I'm scared these are from my phone oh my gosh uh Doug what is that raviolis it could be eggplant no it's Seafood ravioli ravioli yeah it's eggplant the fact that you do is instantly [ __ ] out of me crazy Seafood ravioli let's put up there yeah do you have to hang them oh God yeah it's a gallery isn't it next what is it how do you do so Paradiso does that look like paradise to anyone it looks like vomit vomit it's such a pie hole you're not the manager anymore we're inside of a colostomy bag yeah what is this Hindi pasta with balsamic vinegar spewed all over it do you think they do that in Italy no it's always something ready yeah well if someone needs to get to [ __ ] LensCrafter urgently next oh please no more oh the rack of lamb the rack of lamb our rack of lamb looks like a sick animal I mean I don't know a lot of sick animals but like a sick the sick animal that is currently leaving your dining room on a daily basis that looks like [ __ ] it doesn't look like food it wasn't appetizing at all oh my God it's embarrassing that's your food Doug there yes yeah yep let me show you some other photos of what Boston's best Italian restaurants are putting out tortellini of seafood well that's just beautiful it's nice look at this oh that's nice shrimp and linguine it's like a piece of art that does not good Glam serves in a local Italian restaurant looks nice little antipasto oh that's cute oh that's nice for sure look at the comparisons it's just a better version stop talking in my ear what's wrong I don't know what he's saying that's ridiculous come on this food looks better because those were taken as close-ups and these were far away okay no no if I had to pull out that one and show you this one with the bits of crap listen your food is dated and there is no comparison no there isn't it doesn't look good have a little bit of prize Doug are you willing to learn and raise your game I don't like to follow like people you know I like to do things different my way a world-renowned chef is in here telling you like you're [ __ ] up and you have no passion and he's still resisting I gotta look for somebody else Jeff Ramsey has made it clear to the staff the strength of the competition in Boston the message here is that we want to deliver something better but the real question is has the message gotten through to the stubborn head chef Doug are you willing to learn and raise your game yeah I think that we can make it look better we have to make it look better yep yes I know that the footage shows it looks better and I want to be like that I want to know more so I'm open to any ideas I am not interested in going backwards that's not up for compromise raise the bar I'm hopeful for Douglas I'm hoping he can Embrace change like it has to work it has to work [Music] with more than 80 Italian restaurants in the north and alone Chef Ramsay knows that La Galleria 33 needs to not only have a major upgrade in its food just have a little gather over there but it needs something extra to help it stand out from the competition oh my God here's the thing as a new added feature to the Galleria 33s menu we'll be offering small plates of classic Italian cuisine something different something that nobody is doing it gives it that diversity giving your customers the option to enjoy many flavors that is a great idea it's beautiful starting off with homemade meatballs beautiful roasted chicken livers blended with butter nice and then truffle and lemon asparagus risotto oh my God I'm give it Tilly down with beautiful sun-dried tomatoes it's awesome small plates are great because despite my size I actually eat very small portions so now I can have like several different things dig in WoW very good the manager approves but I didn't imagine I'd be this pleased I'm really really very happy because good stuff I'm sorry scream it's like night and day you can't compare the new dishes to the old dishes did you taste amazing isn't it it's like comparing you know an apple to a banana both fruit but not the same thing Doug don't look so nervous actually can make that absolutely you can do it do it or be killed you know that's his response to everything Doug what I need is your attitude to change that you want to learn I do last time we said that you got divorced because you need to be trained it's a very good point that's why I'm asking because I'm smart I know that what you need is a chef in here that can help you are you staying no but I have found a very Italian individual that is going to be with you to help execute these amazing dishes here he is get them in here Michael come on in young man Michael server he's trained in some of the best Italian restaurants in the country he's gonna be here for the next month training working closely on a day-to-day basis Doug oh nice I'm taking care of the check in order that he spends that time in here and implements that standard and okay if I'm here day and night I just want to learn good that's the attitude I want to hear excited with the challenge yes definitely yeah good I'm so excited that we have a new Chef I just hope we don't scare him off to be honest I mean we're really we're very dysfunctional I expect us not just to be another restaurant but I expected to be the restaurant in the North End I'm very excited I'm very I'm excited to run this restaurant with a different spirit I don't think we're a horror show anymore I think it's a new beginning it's like New Dawn we're going to be fine I'm gonna be good it's gonna be good I might still be a horror show I don't know I'm going to Autumn Ramsay's house I'll be his Nanny I watch his kids no I don't really like kids but I will definitely clean I'll be his dog walker I'll snuggle up on the bottom of his bed and keep his feet warm up with everyone committed to change put a little sauce on the bottom just to caramelize it a little bit on top too gives it that nice color chef Mike goes right to work teaching Doug how to execute the new menu looks great and later that night Chef Ramsay and his team turned their attention to transforming the decor up the Galleria 33. good morning good morning ladies good morning the next morning Sarah returned to the Galleria 33 with a new attitude today is a absolutely humongous day and owners Lisa and Rita are happy to have her back at least for now today is where we put the gallery 33 on the map we cement the future of this restaurant I'm excited I'm excited I want to get in there right guys you ready to see your new restaurant yeah yeah let's go okay you're gonna love it it really is beautiful right this is so nice welcome to your new restaurant I love it no more dark red walls it's very chic fresh modern and clean the oozes that romantic feel wow gone are those hideous plastic clouds on the wall we have a new contemporary look oh quite sexy this is awesome very excited to see those shits on the wall gone those were awful so nice to see exposed work it looks great modern Lighting in order to sort of lift our lighting side and then of course the Blackboard this amazing North End map highlighting two of the most important restaurants the Galleria 33 right next to mum and dad look at this I didn't see the breadboard that's right so when you come in we have this huge chopping board with the Galleria 33 stand on there I love that cutting board I I'm going to hit somebody with it probably Sarah and mcgaily and Doug and Lisa it's really lovely yeah I think it looks amazing I think you have a very contemporary modern Chic Italian dining room beautiful I love it I decided to work here and be here and it's beautiful this is the way it should have been done so now instead of sitting down for 10 hours we're going to keep it clean it's the biggest night in the history of the Galleria 33. guys some words of encouragement before the very busy evening begins and read on Lisa want to make sure that everyone is focused on the job at hand all right this is our big relaunch time for us to work as a team please don't spill anything on the customers no ball scratching rolls a smile Sarah do not argue tonight yeah no just do your best everything will be fine who's the boss in here read in Lisa run this dining room with conviction what's the special tonight the brands you know sell that yeah describe the pochetta what's this serve with uh no you should know describe the poquette is a roasted pork see served on served on you Muppet can I suggest just for five minutes you take the menus and you talk to the chefs and you start logging that in there what's all about lamb lamb what I need some vodka while the staff brushes up quickly on the menus is that uh the doors open for the relaunch of the Galleria 33. hello can I have your name Mendoza you're pissing over the floor oh good evening ladies how are you how are you very good and I just want to let you know that we have a beautiful fish tonight it's called Branzino smile he's a design very good and the risotto is unbelievable today okay explain the small plates small plates we also have like a small plate cheese [Music] bring some orders here so they don't come all at once you okay people coming in and I don't see orders how long for the first order please we need some orders in here please guys yeah Rita this thing is not working uh Chef yes this doesn't work it really doesn't work it's not going through it's not going through can we use the other one around the corner the one over here Sarah try it over here honey why is that not going through we had them on this afternoon didn't we you okay this has to be shut down it's not working [ __ ] this one's not working either [ __ ] it's really stressful is it okay is it on not yet I think this place is thirsty [ __ ] you [ __ ] let's just use checks yeah we need to regroup and you know and just keep moving paper checks paper checks yeah thank you that was great from Lisa to step up that moment and bring out the regular checks paper checks it feels really good that we have a boss okay Michael now there's no more computer the PRS system's gone down and we do handwritten tickets uh Chef Autumn let's do it with Lisa having a quick solution to the ticket problem can I give you an order yes Michael there's one here as well thank you Chef dog and chef Mike work together to get the kitchen back into gear you ready to play Daniel you got your small plate ready whenever you're ready send it out that's for you we're going on that first second you ready take this one thank you and as a result the much anticipated small plate I have the lamb Pigs and the meatballs are now heading out to the diners working okay I need a manchini okay let's start off no no no look come here why are you doing that I'm sorry I'm just used to putting them I know you're used to it's simple but you make it so difficult who's Expediting tonight Rita I'm sorry the staff they're just like a bunch of Misfits they don't listen to me do you want to go backwards want to go forward right get used to change young lady or go home I really hope this [ __ ] [ __ ] doesn't mess this up for me check table two anytime you can fight yeah you got it right now no marsala he does not have that no marsala Masala Jesus Christ it's right over here shut your face you know I can't I can't I can't Rita can I I need one long time ago get out of here Miguel what is wrong with you [ __ ] you yeah that's huge stinks get a grip and start listening I'm listening to you okay so you just leave me alone I'm working this way if you're not happy with me tell me to get the [ __ ] out of here hey look at me I don't care don't start I don't care don't you start okay in front of these customers don't you start I'll drag you outside and what are you gonna do yeah do what I'll do [Music] it's relaunch night at the Galleria 33. shut your face and we're Michaela's lack of communication with Rita if you're not happy with me tell me to get the [ __ ] out here I will live here he's putting the service in Jeopardy in front of these customers don't you start I'll drag you outside and what what are you gonna do I'll make you respect the [ __ ] owners don't start this is like my big open to me this is what you do tonight it's like the lunatics leading the Asylum you're Expedition we just shoot ourselves in the foot there we're just destroying ourselves I don't know why we're doing it don't take [ __ ] from them no there's no [ __ ] way lift it up now yeah okay now Lisa the restaurant's full now you raise your game and follow the wages every time own it now yeah just lift it up a little bit Yeah gotta drive them regroup them get them together and finish strong what makes this [ __ ] up is the staff do not respect me they're not understanding it's a new system I have to beat them into that I need you I want you to listen to me this is really important when you call something who's the one person you come to me because I need to cry all right so I will tell you when they're done for the entry yes yes just take a deep breath and relax you're just nervous we can't revert back to you know the old way of doing things reader and I we need to take the reins and get back on top of things fire two specials a large Yorkie and a villa so Google we got this we got this guy Hey listen you're doing a great job Rita yes these branzinos go with one large risotto yes start to take these okay right now and we have the lasagna ladies I really apologize for the wins [Music] delicious enjoy everyone sorry about the delay that's okay customers seem to really love the food it's nice to see people actually finish a dish they're not giving them oversized portions of orange [ __ ] it feels good knowing that it's good that we're serving delicious food and that people are enjoying it that's gone right yep so I'm just waiting on this and then all my tables have eaten no key marsala thank you chefs very nice thank you I think that's everything okay beautiful I'm a champ I am it just rolls my head is so busy isn't that great it's wonderful to see teamwork it really is I took control of the Galleria 33. Doug good job well done we did good it was hard thank you for coming [Music] wow what a night well done it wasn't perfect yes there were bumps but we didn't give up you know people love the food and Rita and Lisa that says a lot about your Chef tonight Doug really stepped up really delivered and you maintained your standards from the first dish to the last so well done very nice day really well done in the end the most important thing is every member of Staff here tonight listened to the owners and it wasn't the owners listening to the staff it was reversed that's the way it's gonna be get used to it that's the way it is well done give yourselves a round of applause come on yes I'd like two minutes with the owners please [Music] come over here come over how do you feel I feel wonderful I think that once they run this few more times and that POS system isn't broken I think that I think it's going to be fabulous here's what I saw two owners running their restaurants not the restaurant running them yeah that's important it is you've got it you've got to stay on it but you never ever ever become beholden to your staff again right all right well done to both of you thank you okay look after yourselves all right yeah well I wish you would stay just yeah I want to keep him I feel like I'm holding a pistol when he's around I just feel like so empowered by him I'll time up to a boiler downstairs stand thank you thank you so much wow I wish it was that easy there are other nightmares out there bigger than me you think Austin that question in six months time I'll tell you all right look after yourselves okay and good luck all right thank you all right good night thank you Chef good night good night good night good night soul and I thought I would say that I hate hang on he's just he's great I really love him he really lifted us up believe me well wow this has been one of the most unusual yet one of the most enjoyable Kitchen Nightmares I've ever done and I'm so proud of how far these two sisters have come and only a matter of days there may be one of eight Italian restaurants in the north end but to me personally they're always going to be very special let me tell you wow Aussie Buco lamb [Music] Seafood ravioli Court Ramsey you can't go I cannot stay you can see just like just 20 more minutes I can't [Music] in the weeks that followed Rita and Lisa took Chef Ramsay's advice and took charge of the restaurant I want you to take the old Galleria out of your head so they not only set new rules but were diligent in enforcing them this is definitely going back this wasn't the way the lasagna looked there was one casualty however and that was Sarah who preferred her own set of rules now just like their parents Lisa and Rita have a successful restaurant in Boston's North End I just want to say that I was like a koala boy even though Lisa like expressed all her bitchiness I was ready I was a soft cuddly koala bear but I had my claws ready to go just in case but I love it didn't look like you had your classroom I was ready up his ass no matter where well I wanted to hear what he had to say everything I loved it I want him back where is he I'm going to go find him I love him now yeah [Music]

Channel: Kitchen Nightmares

Views: 1,034,445

Keywords: Gordon Ramsay, Kitchen Nightmares, Gordon Ramsay Kitchen Nightmares, Kitchen Nightmares USA, Kitchen Nightmares UK, Kitchen Nightmares Officia, Kitchen Nightmares Full Episodes, Kitchen Nightmares Best Moments, Kitchen Nightmares Worst Fridges, Kitchen Nightmares Funniest Moments, Kitchen Nightmares Worst Food, Kitchen Nightmares Argument, Gordon Ramsay Insults, Gordon Ramsay Argument

Id: R6ZzIC9xsFk

Length: 84min 51sec (5091 seconds)

Published: Fri Sep 08 2023