Hotel Front Office role play - Guest registration

good afternoon mace welcome to Lupino hotel how may I help you hi my name is Allah and I have a reservation with you and now is it like a second may I have your passport please Passport okay may I know your confirmation ID yeah I think I have to receive a confirmation email but by the way do you have Wi-Fi oh here you are Thanks according to this email you have a booking from our hotel but as they can find your name so can you wait for me alright I both can you come to the front of me right now because I cannot find the guest name how long have you began soon okay and looking for in the world or single room for two nights okay let me check out for you so we still have all voicing a room for you and you can choose between to you which is on the second floor the price is $40 per night and the CW which is on the ninth floors no price is $50 per night and with the CW you can see the whole city at night so I'm going with that City Blue Room oh okay so can I have your husband okay peaceful theories thank you could you please sign here okay so have you paid by a dirty car it is Holi let me confirm you so you have obtained our room for a city view for tonight from the 27 through 29 and the total is $100 which is include Rickford instance a man and a bar break first be open from Saturday to 10 a.m. in the morning which is on the ground floor okay I got it this is your passport in your very country okay you remember 901 and this is Wi-Fi hotspot and it oh my god that just happened like what kind of service is this we've been waiting you know like for always 30 minutes already you need something I'm so jet-lagged but now let's go fancy no I don't want to have a seat like I want to my room right thank you for your coming and hope you enjoy your stay [Music] I'm sorry miss how long do we have to wait like everyone get their room this guy he just came and he got there his room already what about us like we've been waiting for 30 minutes already why that's why have to wait to get our noon good afternoon how may I help you what can you help me you can't just give me my room okay this girl has been telling me to wait witnessed a problem I don't want to hear your problems I want my room 30 minutes 30 minutes how long do you have to wait just you in a minute please Mike Bingham somewhere country let me confirm you you travel documents okay and so your name is Ella yes so you are checking on twenty sevens and you will be checking out on sorry first off occurs yep and you have to work with the landmarking room which is edify the luck night the total car is three hundred eighty two dollars after ten percent discount and your room is including with breakfast bar so nerves and swimming pores and the breakfast is on the ground floor I said it is open from 6:30 30 a.m. to 10:00 a.m. in the morning and he is your room key okay and your room is 4:03 which is located on the first floor you can take the elevator on the right hand side and your vultures feed in ER for three nights I see for other apologies and by the way could you please sign me yeah would you like to pay by credit card okay I think cat plays because I haven't made any change yet actually I think I have some trees well I think that's not enough we're gonna keep it for tomorrow okay please go to contract okay I hope you enjoy your stay

Channel: Vannsy Kuon

Views: 241,911

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Id: VhDdoyRu4cs

Length: 7min 22sec (442 seconds)

Published: Thu Sep 05 2019