Front office handling complaint ums

hello thank you for calling for some hotel policies here yes I will write the book but deluxe room for 29 June here first you lie is it available it is available middle may I have your name please my name is kamala Carruth with double onc on both of the initials and please address me madam Carew yes meaningful may I know how you're going to settle your bill and for how many percent less yes I will pay it using my credit card for a person and one more things please prepare me a room that has a savior okay I don't have it I would like to confirm again no information better communal table in front of the Sun with a CV sorry but can you advise again the type of food candlenuts room with a ceiling every luxury okay madam your room will be at number three through six and the question will change from your credit card thank you thank you for reservation and have a good day you good afternoon I want to check in under my name come on occur good afternoon Madame Curie for moving this I will check your necklace before your process Oh thank you Thank You Megan however okay madam is coming this will be your oh thank you this is not a deluxe room and there's no Silvia from here hello excuse me I will just get me the wrong room the room you get me the suspended one I need a deluxe room we deceive you you're is number one yes I just got a deluxe room because baby not a spender groom there I got just now that is not developed at all plus there is no Steve you know maybe can you excuse me a minute I with my own body no need to check how's your manager to calm down right now calm down madam : I will call the manager and who are you I am a manager of this hotel I believe you have a problem I know good grief I am Adam Carruth and I booked a deluxe from the CBO but the room I got just now is a standard room with no Silvio I needed to change my room unless you want me to show you I don't want to act remove it your button trouble me can you please fix them please apologize as Madame I feel there is a piece that we have freedom colored you supposed to have a deluxe room but they give you a standard room yes and with a save you okay and with the CD that week like your problem such as the last room but the saffron which gave us in the problem yes please change madam madam color we will check back your reservation but clear Dell we would like to offer you a free dinner so you can wait while arranging your near away perceive you I like that idea that would make up my day for one more thing we would like to help you to move the luggage after the room changing process done so the bellboy will arrange your luggage in the new room after we have done with the room changing process is - any problem with that or not thank you for helping me the bellboy nip and exercise anyway you're a star and I'm just a nobody not just a girl you are somebody and I wanna be that's

Channel: Ivy Loduni

Views: 761,504

Keywords: Ums 2015, he08

Id: KlGodrW9Kj4

Length: 7min 35sec (455 seconds)

Published: Sat May 23 2015