Accomodation Knowledge - Handling Guest Check in

[Music] hello ibb international student welcome to ipb international virtual educational creative tutorial room factor this is our learning field to a classroom which provides you with an encouraging virtual learning experience and accessible anytime anywhere in few minutes onwards we will learn about profile accommodation reception services this unit deals with competency required to provide on arrival stay and on departure accommodation reception services to the gas and also provide information to management and other departments today we will show you about the element of perform checking functions in this video we will share about number one welcome guests on arrival number two determine if gas has reservation and confirm and explain reservation details number three determine if gas is a walk-in and identify if room is available number four decline a guest if appropriate number five complete the guest check-in process number six issue keys and fortunes as required number seven follow internal accounting protocols number eight explain room and hotel facilities and services to the guests and the last one is arrange for border services all right student you might still wondering how to perform checking functions let's check this video hello this is our lobby and if you wish to go to the restaurant or as soon as and if you are ready for the registration our reception takes you over there please take your time thank you good morning welcome to the aero robotic resort how may i see you good morning we would like to check in well may i have your passport and also the booking information please yes just a moment i'll make a copy of the password please wait a moment and check it first thank you so much if you need your luggage okay thank you so much well mr miss paulie thank you so much for waiting well you reserve one double deluxe room for five nights start from today until 5th of august to 2020. your room will be facing to the beach as you requested and also your own already included with daily american breakfast paid by practitioner and travel and for the other expenses will be on your personal account is that correct yes yeah well since your room and breakfast are already guaranteed by travel agents we need the deposit to guarantee your stay for the other expenses it will be 3.5 million rupiah or around 170 usd would you play by cash or credit card uh we'll pay by cash but we have only the dollars so it's okay yeah no worries it's only 170 years okay just a second [Music] 170 right well let me prepare this recipe okay if you don't mind could you complete these services from the phone please i need your address here email phone number and also the signature here thank you thank you this is yours well mr miss paulie here's your room key your guest card and the breakfast coupon what time is the breakfast uh the breakfast uh starts from 6 30 a.m until 10 30 a.m at our giant restaurant at the first floor you have to show this coupon to our weather on waitress in the red restaurant and also this is the rookie your room number is 303 located on the third floor facing to the beach and also this is the guest car this car identified that your guests staying at our hotel please show this card each time you use our hotel facilities and also it should be shown it's time you collect your room key okay and the last one here's the guest receipt for the deposit please show this cash receipt you open the picture to refund the remaining of the guaranteed expenses okay well let me put all of this in there thank you [Music] well miss paul and musa we'd like to inform you that tonight we have a special event it is barbecue dinner with ramayana dance performance it will be started from 8 p.m until 10 p.m at our open stage in the first floor uh the ticket will be 100 us dollar per person would you like to join us tonight anyone yeah it sounds good well i'll book a seat for you okay thank you so much thank you now we need to pay an hour later it's okay letters okay [Music] well miss sarah and miss volley uh is there anything else that i can help you with i think for now for now now well if you need any further assistance do not worry to contact us by pressing number two for the reception dance we will be happy to help you okay perfect thank you well are you ready to go to your room now yes yeah please wait a moment okay thank you [Music] he is our billboard his name is satya satya will escort you to your group satya please escort miss paulie and miss sarah to the room number is 303 here's the guest detail miss miss pauli thank you so much for choosing our hotel i wish you have a wonderful day with us have a nice day thank you checking process for individual guests is all done perfectly do you still remember things that we need to take a note while handling check-in guest reservation the first is booking confirmation and guest identity card we have to ask booking the confirmation and the guest identity card this is the first thing that we have to know that the guest is the correct guest who made the reservation number two registration form the registration form must be completed with all the guest information and also their signature please ensure that guests fill all the information in the form number three deposit asking the deposit is necessary to guarantee their stay in the hotel since the guests paid all the transactions to the travel agent we have to ensure other transactions will be paid by a personal account it's also to avoid the skipper well student we have learned about how to perform check in function thank you for watching and see you on the next video have a nice day [Music] you

Channel: IPB INTERNASIONAL

Views: 203,813

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Id: CP6RJctCYO4

Length: 9min 5sec (545 seconds)

Published: Tue Nov 03 2020