HOTEL CHECK-IN & CHECK-OUT | LPU-Batangas | SydneyVB_

[Music] [Music] [Music] mabuhay i am sydney vibaletba the tourism student from the lyceum of the philippines university batangas [Music] so in my previous video i've already executed the handling and process of the reservation call in the front office so for today's video i will demonstrate to you the process of the hotel guest check in and check out as well as how to handle or warmly welcome the guest just a disclaimer i'm not yet a professional in this field i'm just a studio student who seeks knowledge and experience that can be very useful in my future career so i hope you will enjoy this video as much as we enjoyed the making of this [Music] good morning mom welcome to escala tagaita hotel how may i help you yes i'd like to chat in place certainly mom do you have any reservation yes it's under the name of shiny hernani a queen sized bed for three days and two nights too do you have your booking confirmation man yes here it is all right it will be just one moment okay may i request for any identification card please sure here's my driver's license thank you very much thank you for patiently waiting this is your identification part upon checking in our system there is a confirmed bookie under the name miss shiny with hernani 43 days into night stay and the reservation is for mr and mrs luwas in a deluxe non-smoking room with a view of the alley your bills will be settled by a visa card amounting to twelve thousand eight hundred ten pesos making it a six thousand four hundred five pesos per room per night are these all informations correct mr nani yes that's all correct all right maybe just borrow your card please [Music] get it thank you very much maybe ask for your signature here man thank you very much here's your research ma'am okay thank you what's eagles in there of course anyway a continental meal plan every morning between 8 am to 10 am an airport shuttle service and the use of the hotel safe are all included so what's not included in the price well as for your room in zernani you will see a mini bar and the use of it will be charged to your personal account as well as the hotel provides room services at an additional charge of course so what about the wireless implement oh that's pretty easy this is your access code and the instructions and how to use it as well as this is the list of all the hotel amenities like the pool and the trail okay thank you all right mom this is your car and i've got you all checked into your room this is your key card thank you very much just take the elevator up to the sixth floor and when you get up from the elevator just turn right your room is located at the end of the corridor on the left hand side do you need any assistance here luggages man yes that would be a great thing okay mom just leave your luggages here mr individual assist you to your room great thank you should you have any questions or concerns please dial zero from your room oh and what time is the checkout happy day man okay thanks my pleasure moon enjoy your moment at the skeletal hotel [Music] good morning ma'am welcome to the scale at the guide hotel how may i help you we're checking out of room 653 certainly mom just for a moment good morning room 653 for checkout please thank you so i'm just printing out your bill now by the way how was your stay oh everything was perfect the view is amazing superb i enjoyed the sunset oh the sunset was my favorite part and the champagne in our room is perfect it's very good to hear man here is your bill your room is already paid upon check-in and this is your remaining incidentals upon availing our room services restaurant and mini bar kindly check your guests follow you before listening to any checkout processes everything in this folder is correct all right ma'am how would you like to settle your account please buy a piece of me maybe just borrow your card ma'am thank you very much here is your card and maybe just ask for a signature here man okay thank you very much mom maybe ask for their keycards oh thank you very much by the way were you able to enter your safety deposit box then yes i have this is very good will you be needing a tax assistance or do you have a car park here uh yes i'll be needing a tax assistance my flight leaves within three hours do you think it would get there on time of course now the next shuttle service will arrive by around 30 minutes and it only takes an hour and a half to get you to the airport okay thank you okay mom would you like to sign to the hotel guestbook while you're waiting mom oh sure here it is oh by the way do you have a hotel membership or something of course mel here is the prestige club membership it entitles you 15 discount on your total food bill 15 discount on laundry for in-house guests and 10 discount on beverage orders year-round it also gives you and walls carthage fee for five bottles for battery events lastly it provides a very special room rates exclusively for members that can be available for a one full year so it's just a total of six thousand five hundred classes do you mind if i get a copy of this of course ma'am this is the list of all you need to know while this is the application form [Music] if you have any questions or concerns please don't hesitate to call the front desk and we will be so delighted to assist you okay thank you i enjoyed my studio that's good to hear mom thank you for staying at escalator hotel hope to see you again and have a safe day thank you [Music] [Music] you

Channel: Sydney Balatbat

Views: 202,954

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Id: QvVOEdfEKvE

Length: 9min 3sec (543 seconds)

Published: Fri Aug 07 2020