FIXED: Moonraker timeout error on Elegoo Neptune 4 Max

just a quick update on the elu Neptune 4 that was having the moon raker timeout error it is back to working well and that's really nice because it's a big printer and I wanted to use it over here I actually kept the Box because I was planning to ship it back because it sucked and it was broken but I was able to fix it and of course that was without any help from eligo support they said that there actually wasn't a way to fix it um without replacing or making uh replacing the firmware on the emmc what is this a CER chip I don't know um and they did send me a new one but I didn't go that route as you can see this is still in the package so after a bit of alcohol and uh some messing with it I was able to SSH into it upgrade the version of java reinstall a Clipper main sale instead of fluid as well as um as well as Moon raker and actually make a few changes there and uh it seemed to with um I think there was the permission scrip fix and some other changes I was able to get it working again I also put this iPad up here because it helps me do some things that you can't do on the screen of course like view the wonky bed which is not quite perfect see there's some variance there but at least you can do this on it and you can calibrate that as well as doing like the probe calibration and the screws tilt calculate where it tells you like how far you need to screw these so that you can have as flat a bed as it's going to give you but yeah it does work now and that is pretty dang nice ni so basically this is quickly what I did to fix it I just like turned it on and off again until I could finally get to the WLAN uh page so that I could connect to the Wi-Fi once I connected to the Wi-Fi then I can SSH into it from the computer which is basically remotely accessing it so I can work on it all right so I'm going to show you uh what I did or close to what I did anyway um to fix this issue for me um again this is only something you should do if your machine completely isn't working if it's giving you that Moon raker timeout error and you can't can't do anything like don't try this cuz I don't 100% know exactly what the problem was but um this is what I did so again if something happens to your machine and it's a result of this don't blame it on me right you got to contact eligo support if you want full support this is a suggestion of what I what to do um based on what I did and these are the steps that I took to resolve the issue for myself um so uh beyond that let's let's jump into it and I can show you what I did so taking the IP address that you got off the machine you should be able to SSH from a computer um over to that device as long as it's on your Wi-Fi over to that machine um so uh if if you're in uh Windows you can use putty and just put it in there and um you know put the IP address in there and hit connect and it's going to give you a prompt uh for the username uh actually it's going to ask you if you accept the SSH keys and you're going to say yeah um and then enter the username which is MKS and then it's going to prompt you for a password password which is maker base and that should be the Sim the same for any um any of those Neptune 4 machines uh if you're on a Mac you can do uh you can open up terminal and then do SSH MKS at the machine so 192 you know whatever it is right um and then hit enter and it's going to prompt you for the password actually it's going to ask you if you accept SSH Keys hit yes um and then or enter yes and then enter the password make your base and then you should be put into the home/ MKS directory and this is a uh a Linux uh system so if you're familiar with Linux working Linux this should be familiar to you um you are logged in again as MKS um from here basically there's a tool called Kaya it's k i a and it's pre-installed on the these machines if not there's a separate way to download it and install it but um it is installed on these machines and that's what you can use to um to uninstall and reinstall Clipper uh Moon ranker and fluid if those are if fluid came on your machine which it should have that's the web uh goey for your machine that you can access via that same IP address um I installed main sale because I think it uses fewer resources and I like it better um but you can reinstall fluid if you want um but I would say uninstall them all and then reinstall them all so to do that um you just click you kick it off with a do slash and then it's in the uh Kaya directory slay. sh and hit enter and then from there it's going to give you options on update um it's going to give the options to install update remove things so you're going to hit three to remove and then you're going to select the thing H one two three right and then you can go back and just remove um Clipper Moon raker and fluid and then I'm not going to do it because everything's working for me I don't want to break anything um then you're going to go back and reinstall everything so just do one and then uh it's going to ask me the password right and then you're going to install Clipper moonbreaker and Main cell or fluid it's going to take longer than it did to uninstall that's okay um but everything should work there um the other thing that I would have you do as well um is to install um we're going to go to Fort and install the G-Code shell command that's option eight so if if you're on that main screen again you're going to hit uh four to go to the advanced menu and then um perform action8 in install the gcode shell command that's just going to give access to a few things that are in the config file that I'm going to share with you um that'll make things just work for you so um after that you can hit Q for quit and get out of that and then uh after that um we're going to create a new file um in the printer data/ systemd directory so we're going to go to CD printer and you can just hit tab to go to printer data systemd and we're going to create a file I like to use VI um you can use Nano as well so you do Nano and then file name which is going to be Clipper EnV uh it shouldn't be already there it wasn't there for me um but it might be there for you if it is you might want to modify it um if if if it wasn't there then you can just create it same thing with VI um it's just a different you know tool set I guess um vi. Clipper I already have one so I'm going to call M env1 um but basically what it's going to look like is uh actually I can just show you mine um it's going to look like this it's going to have these arguments and one of them is basically to point the right uh directory for this clippy py which is a a a python script I don't know um that is going to point uh to clippy which basically is the thing that connects moon rer to Clipper I believe and that's what makes your um machine work and so when you're starting it up and it says Moon raker timeout that means it can't connect to Moon raker Clipper can't connect to moon raker and I think that's part of the problem um there's probably some other stuff missing too but that's why we reinstalled everything um it's also going to point to this printer. CFG file which is all your configurations settings for your printer that's like when you go to settings and make changes that updates the printer. CFG file and then um some other stuff here as well and it's going to point to the right uh path for that clippy also so I'm going to put this in the description just just paste this in here and then um to get out of um to get out of VI you can do shift and then enter a colon right and then hit q and then hit enter and if you made any changes it's going to ask you if you want to right you just say yeah um and and if it's nano um I think it's like command X or control X to get to exit and then it's going to say if ask if you want to overwrite it or write it and you just hit Y and then you have your file created and you can actually look to see if you have your file created by doing LS Clipper and then you can do you can do like less uh Clipper EnV and see what's in there and hit Q to exit that that's fine or you can do clip cat Clipper EnV and show it that way too so um that should be there and then the other thing that we're going to do is we're going to replace uh the moon. CFG or moon.com uh printer. CFG and um and uh plr CFG but we can do that actually from the uh main s interface um I'm going to put those files that I have uh up there um for you to to access as well those are the settings that I used and that seem to be working for me um it just gives um everything that you need and it should be pointed in the right direction basically for everything so um you can either do that you know you can if you're in here and you want to do that it's in the printer data SLC config directory and those files are here Moon rerc pl. CFG and PR that CFG um you can certainly you know VI those files or Nano them or whatever edit them here if you'd like um again uh after this though you're going to just restart so I would do like pseudo reboot now or um I think you can even do pseudo restart and it'll do the same thing and that'll restart your printer and it should come up it shouldn't give you that Moon record um timeout error hopefully that works for you um because again it did work for me um and then you can go uh just in a browser go to that same IP address it should load main sale or fluid and then in main sale you go to machine and edit that you can see that file you can click into it and edit it paste the values in there um if it's uh fluid I think it's under configuration and go to that file and edit it there so um I hope that's helpful let me know if you have any questions hope that worked for you um if not I would contact eligo support and they should send you a new emmc so that you can just replace that it's a little piece of Hardware it's a little little chip you can replace righted in the machine so hope that helped

Channel: SuperheroDIY

Views: 2,308

Keywords: 3dprinting, elegoo neptune 4, moonraker timeout, elegoo firmware upgrade, elegoo neptune 4 max, klipper moonraker, how to fix moonraker timeout

Id: ObpsiQzPk_U

Length: 10min 4sec (604 seconds)

Published: Mon Dec 25 2023