Faking GMail support

at the start of 2019 if you did a search on Google for Gmail customer support toll-free UK number this is the top result this website and phone number are owned by scammers in India if you were unfortunate enough to call this number you would be ripped off I have access to the pcs owned by these scammers and I can see exactly how their scam works you're going to see what the scanner sees as I make a call to their number critical alert for a mortgage I should be able to I'm using a spoof mobile number for this part it is your call is very important to us please stay on the line and you'll be transferred to the next available agent hello yes I've got a problem with my email my email and I'm wondering if you can help with it Natalie I can help with that problem what's exactly problem you're facing with your Gmail so I've got an iPad here I make up a very typical configuration problem on an iPad something which a competent technician should be able to diagnose in minutes so I already have Lee in the iPad if you can help definitely I can help you so here I would like to know do you have a computer as well apart from the fact that he asks if I have the computer purely because he can only get remote access to computers not iPads with like that remote access he can't run the usual tech support scam where he runs up event fear and looks at stop services and so on I have a laptop as well yes but I don't need to mail on it and you you don't use your emails on your laptop no no just there's no one okay without any laptop access he now has to think in his feet but how is going to get money out of me I'll guess I saw I'm connecting a call to the Senior Technician and even dead that okay yes okay that's fine thank you okay thank you because I've got direct access to their PC I can see that they don't actually transfer any calls they obviously just hand a pair of headphones over to the next agent on the floor the next guy is called Sam hello so thank you for staying on call and my name is my name is Pham and and the technician is going to help you so to whom I'm talking sir what's the name okay my name is David O'Reilly mm-hmm and can you eliminate it David yeah so it's David d-a-v-i-d dot O'Reilly Oh ar e I ll why he doesn't record my email address correctly but this doesn't matter he has no access to Gmail systems anyway David O'Reilly na9 at gmail.com and uh in order to verify this email account on the server so please happening with your date of birth yeah it's the 23rd of the fist 53 thank you let me go ahead and pull up the account here on the star watch just give me one quick minute at all yeah okay let's have a look in real-time at the account he pulls up on his system and as you can guess all he does is sit there twiddle his thumbs and make it look as if he's actually looking things up this is all in real-time and he spent at least 20 seconds before he gets back to me all right exactly what is the problem you're getting film on your email right so on every time I try to put in I mean I know my password okay but on this iPad every time I try just I want the email on this iPad and if he was in any way competent he would be able to diagnose the problem without needing remote access I will check that so and in which device you're using that I packed yes right yeah I will check that so first of all we need lecounte here on the server so what we see here there is a and there is a flag on you account there's a red flag on your account which is blocking your email account to communicate with the server since we can see exactly what he's looking at it's pretty obvious there's no red flag here he's just making all this off red flag means either your account is compromised or either any suspicious activities detected on your account that is generated by the server and that is the reason you're getting that problem so I just want to know you are did you share your email parcel to someone else or you device to someone else someone else which is through with your emails connect in Chino no way I've never shared my password with any well no no but I can yeah but I can see here mr. Ali you have pull up the account here on the server and he find out that there is a max acun IP addresses connected with you email account now he can means is someone from Mexico someone handed and I éxito character so that is the reason I ask this question from you is someone safe did you share the password to someone else or did you receive any type of junk email or spam email recently which look like a suspicious to you all you have accidentally click on that they use this line about a remote connection from Mexico to almost everyone that calls them if you're a pet friend of mine you can see another version of this video where they use the same lines on a female victim no no well no no I don't think so definitely not no for a night you do someone trying to access your email account in Dell computer they'll tell computer correct they'll come through so you are using a Dell computer no it's just like Lenovo something other it's not at all right so I will go ahead and do one thing so I will go ahead and connect your device with our server with our Gmail server so that we can go ahead move that foreign ideas and after that we'll go ahead and set up again with your iPad and make it secure okay so I just want you do your computer and follow the instructions which I'm going to change okay can I not use my I mean I took need I don't need the email address on my laptop I just need it on this iPad iPad okay no problem but in order to in order to make it fixer we need to connect you idea this will your actual IP edges to the our server so that we can go ahead and remove that for an IP address okay right but can I not just use my iPad No [Music] well it doesn't work really so I have only got this iPad it gives you something which is very good like it is very easy to work on that computer instead of iPad so if you can do that that will be more easier to you as well as nice to fix your email account and then we will go ahead and set up that on your company on your iPad at all I still don't understand why I need a laptop though can i I can't just fix it on the iPad here that's where I need it no problem no problem if you want me to fix all the - there's no problem so I will go ahead and help you let me first of all check on the star war okay and how we can go ahead and remove that flag okay okay okay thank you so once again he's going to check on this mythical server to see if he can remove the red flag on my account this again is all in real time and we can see that he's doing absolutely nothing he just wants to make it look as if he's a real tech support guy really trying to do something in the background or in fact all he really wants to do is take money off me yes good thing is that it can be fixable right now it is not too late and the person who's connected with the Mexican I theaters we can remove that of who permanently closed in order to do I will go ahead and assign this keys to my sword technician and server technicians going to work on your server for store is going to remove that IP address that he's going to help you to set up that email account again on the iPad because until unless you are not going to remove that flag red flag which are getting on the server it is not going to be walk on your iPad either on the other device so you have to do that and in order to fix that though as you can understand that it is something which is like your online security Beach online compromised so we have to use our tools here in order to fix that we have to work on the server and we have to remove that foreign I theaters from the server then we will go ahead and setup it again on your iPad so we have to work on some paid tools in the software they will be a one-time fee one-time charge will be there and that is going to cause for the security tools in the salsa which is going to protect your email protects your iPhone in which you are using that email and this is going to make sure that this is not really happen at keynote who writes and okay and you can write it on my number as in say in case you get any problem so this is the essence of the scam every single person that calls them they will get the same sort of stock answer there's going to be a reason why their email account doesn't work and that's because there's some hackers from Mexico preventing or blocking their email but it's not just email they'll attempt to support they have also set themselves up a search engine optimized for the likes of Telstra and Australia the Netherlands uneven ISPs in the UK okay and my name is Mike Jones and Mike Johnson is my name and I will assign Mike jr. whose need to work on the server was going to fix that email first of all he's going to work on the server to remove the flag then he's going to set up your email account on your iPad so that it is not going to make some like a big issue okay alphabetical because it can be fixed right now right so as I told you before it will it will be costing one-time fee okay one-time charges with you that will be you for removing the flag and installing the security and like securing your email account okay though right I don't know I mean I didn't expect it to cost anything you know I know one but you're getting a problem in your iPad when I open that of course it is something which is compromised right now someone's using your identity it is something which is not good okay so it it can mean it need to be fixed it need to be removed from the server so that your email will be secure of oh I don't know but the cost of this thing I not sure how much sorry that was 299 pounds for the lifetime security of your email and believe me after that your email will be saved instead of it so creating issue if you're putting a new email address on that icon that is also going to be safe and secure because these type of infection can affect your iPad as well so even though he's just told me that there's a red flag on my account he's nice saying that even if I registered a new email address the problem would still be there on my iPad all designed to get me to pay money I didn't think there would be a charge I don't really understand why you can't just I did you the moment that I took your call on hold for one minute to check that I try to remove that in section from my and okay we have some free tool as well I try to run off free too but it is something which is critical right now it is not allowing me so we have to work on some advanced tool that is going to be remove the flag then only it can be box oh and it is something which is compromising your identity maybe someone can misuse that or someone can miss it the identity of you email so it is something which is need to be done at all that's my recommendation let's stop the user right well okay and how do I get this fixed then I will go ahead and assign my engineer right now right away it will be going to be fixed within 20 minutes or maybe half an hour half an hour right okay let me go ahead and generate a ticket for you your first name is David d-a-v-i-d and your last name is our a and our o posteriori I ll y ou Riley okay and you have my number you only written down right my number my name is Mike Jones you O two O eight six three eight five eight four three oh yeah okay if you get any problem in this future okay you don't need to pay any single penny for them we will go ahead and provide you support whether you are using this email on the iPad or computer or iPhone or Android phone if you get any problem your registered here for the lifetime support right now you email is not alike basic email it is going to be covered with the advanced security okay yeah okay all right I'm going to find my ingenious sir tell me how we like to make a payment store is it a Visa or MasterCard oh okay I've got a pay right away so invoice is going to send to you and the payment will be processed after the work is done once the work is done my supervisor is going to call you and he's going to verify that the problem which you facing is taking care or not then after that we will take a PM anything then we process for the ride generally I don't think I will you know it's not worth 400 pine so I'll just register another email address so let me tell you one thing sir let's sing our new email you can do that there's no problem but right now maybe your devices what in fact your soothing section which you have foreign ideas that can affect your other email address again may be the application so we will go ahead and fix life I'd like we will remove all kind of Casas cookies from your iPad as well so that day it is going to be secure he's hinted at the type of work he would actually try and do if he really did get access to my iPad he said he would remove caches and cookies these will have absolutely zero effect if there really was some sort of hacker involved he's hoping that the technobabble will convince me that there's a problem and I should be paying for it sadly for him I'm not going to go ahead with this right you know what I'll maybe phone you back to it alright I'm not sure why I would have to pay alright thank you anyway bye so it's pretty obvious that they used these websites and phone numbers just degenerate calls the webpage shows that it's not just Gmail but also various computer brands antivirus and printer support that is targeted by these scammers from the contact details on their own website they claim to be based in 268 Chyzyk high street in london when you examine this in google maps it seems to be the location of a bookshop they've obviously picked a random spot in London for their headquarters but unfortunately Google Maps has caught the might so who exactly is it that runs a website and pretends to be Google well the real name is d3 BK web services under based and Noida and india d 3bk described themselves as digital marketing and website developers and it's the digital marketing bit that they seem to do pretty well after all their search results do you appear high up on Google search engine they specialize in search engine optimization pay-per-click social media marketing and web analytics but it's this search engine optimization which seems to be their strength but sadly they seem to use this for illegal purposes if you misrepresent yourself as being able to support Gmail and other brands then you're committing fraud so how exactly do these guys get their results top on Google's search engine here's an example that I got from their own documentation they were set up some key phrases here they want to be samsung pay of course they're not but that's what they want to look like and they'll use certain key phrases that they want to be targeted with in search engines phrases like samsung pay support australia or contact pay support will all be targeted with that list of keywords and phrases decided they will then start using those within popular blogging tools like blogspot WordPress Joomla and so on popular search engines will use these results to rank their pages higher equally they will create PowerPoint presentations and upload them to various websites shown here and also PDF files which again will be indexed by search engines they will also create video postings to Lex YouTube Dailymotion and Flickr and will do what they term bookmarking on various websites again showing some of the key phrases that they agreed in the very first part they will register a very English sounding name like William Thomas and make William Thomas post to various approved URLs and you can see some of these here on screen they will use again the key phrases of Samsung pay support help line or Samsung pay technical support they will also use something called social media optimization whereby they will post again under William Thomas to various social media sites like Google+ Twitter Pinterest and Tumblr again ensuring samsung pay support line appears they will also post classified adverts here they put plenty of these under Australian websites because this is the market they want to target I once have updated these classified ads they will also post images to various image sites here you can see the free phone [phone] now know these are legitimate and so long as there is no regulation on adverts on the internet this will continue to be a problem and it will be exploited by the likes of d3 BK I bring scammer awareness videos to YouTube and if you'd like to support my efforts I have a patreon channel and the details are shown on screen using patreon gives you access to more content but if you'd like to support me as a one-off I've got a PayPal link here you can find me on twitter at jim browning 11 and again thank you for your support and for continuing to watch my channel

Channel: Jim Browning

Views: 810,441

Rating: 4.9548268 out of 5

Keywords: d3bk, d3bk web services, gmail scam, gmail support scam, email support scam, microsoft scam

Id: a_RaQZHfYvU

Length: 21min 46sec (1306 seconds)

Published: Tue Mar 19 2019