GINA'S GOT A TOUGH SITUATION
ON HER HANDS. THERE'S DEADHEADS, MEANING THAT SOUTHWEST AIRLINES
FLIGHT ATTENDANTS THAT NEED TO GO TO NORFOLK TO
WORK A FLIGHT OUT OF NORFOLK -- I HAVE NO SEATS LEFT
ON THE AIRCRAFT. Narrator: SHE NEEDS
TO FIND TWO EXTRA SEATS ON A FULL FLIGHT
THAT'S ALREADY BOARDING. YOU'RE THE LAST TWO PEOPLE
TO CHECK IN, AND I CAN'T GET
ANY VOLUNTEERS, AND I'M GONNA HAVE TO PULL YOU
OFF THE AIRCRAFT, SIR. THAT WON'T WORK.
THAT'S UNSATISFACTORY. AND COMPENSATE YOU
FOR IT. I'M MILITARY UNDER ORDERS,
AND I NEED TO GET BACK. YOU'RE ON ORDERS? YES, I AM. THEY'RE ON ORDERS.
I CAN'T PULL THEM. GREAT. WHO WERE
THE LAST TWO BEFORE THAT? MARCIA JANE AND TODD TORRE, PLEASE COME UP TO THE PODIUM
HERE AT B15. HI, DID I CALL YOUR NAME? YEAH. RIGHT NOW,
I MADE AN ANNOUNCEMENT, AND I COULDN'T GET
ANY VOLUNTEERS. I CAN'T DO IT.
I'M GOING TO FLORIDA TOMORROW. I GOT MY SON WAITING FOR ME
RIGHT NOW. I CAN'T DO IT. I'M GONNA EXPLAIN
WHAT WE HAVE TO DO TO GET THESE FLIGHT ATTENDANTS
ON THE AIRCRAFT. WELL, I DON'T KNOW
WHY YOU PICKED ME. I'M DOING IT
BY THE HISTORY THAT YOU GUYS CHECKED IN
ON THE FLIGHT. I GOT TICKETS HERE
THAT ARE NONREFUNDABLE. I HAVE TO BE THERE.
I DON'T KNOW WHY YOU PICKED ME. MY SON AND THEM ARE WAITING
FOR ME RIGHT NOW. CAN I EXPLAIN FIRST,
PLEASE? I UNDERSTAND, BUT I'M FROM
ELIZABETH CITY, NORTH CAROLINA. THEY'RE COMING
FROM ELIZABETH CITY TO NORFOLK TO GET ME. THIS IS MY FIRST TIME FLYING.
I DON'T KNOW NOTHING. PLEASE LET ME
GET ON THERE. YEAH, I HONESTLY, I C-- CARLTON, CARLTON, GIVE HIM
HIS BOARDING PASS BACK. I NEED HIM AT THE PODIUM,
PLEASE. WHICH ONE? THE GUY IN THE GREEN SHIRT. Narrator:
IN PALMDALE, CALIFORNIA, MICHAEL LINDSEY IS PREPARING TO LEAVE HOME
FOR THE FIRST TIME. HE'S BEEN ACCEPTED INTO THE
NAVAL ACADEMY NEAR BALTIMORE. THE NAVAL ACADEMY
HAS ALWAYS BEEN, IN MY MIND, A PRESTIGIOUS COLLEGE
TO GO TO, AND I'VE ALWAYS WANTED
TO BECOME A PILOT. I KNOW THAT THEY'RE BUILDING ME
UP AS A PERSON, TRYING TO BUILD ME UP
AS A PERSON, NOT TEAR ME DOWN. LIKE THE SAYING GOES, "WHATEVER DOESN'T KILL YOU
MAKES YOU STRONGER." I THINK ABOUT IT,
AND I'VE PRACTICED IT OVER AND OVER IN MY HEAD --
THAT LAST KISS. I KNOW HE'S GONNA BE
IN WONDERFUL COMPANY, AND I KNOW
HE'S JUST GONNA GROW TO BE AN AWESOME YOUNG MAN. SO MY TEARS ARE PROBABLY
VERY SELFISH TEARS. AND MOM ISN'T THE ONLY ONE
WHO'S GOING TO MISS MICHAEL. HIS SISTER, JENNIFER,
AND HIS DAD, WILL, ARE ALSO SAD TO SEE HIM GO. Will:
WE'VE TALKED ABOUT THIS OVER AND OVER AND OVER AGAIN. I SAYS, "15, 20 YEARS,
I CAN BE CALLING YOU 'ADMIRAL.'" HE SAYS, "WELL, 15, 20 YEARS, I COULD BE PILOTING
THE FIRST SHIP TO MARS." IT'S ALL PRIDE. Narrator: BACK AT BWI, TODD TORRE HAS BEEN
DENIED BOARDING. IF HE MISSES THIS FLIGHT, HE MAY LOSE OUT
ON A $2,000 HOLIDAY. I GOT CHILDREN
WAITING FOR ME. SIR, SIR, SIR... I PAID FOR THIS.
THIS IS NONREFUNDABLE. SIR, I UNDERSTAND THAT.
CAN I TALK, PLEASE? THERE'S NOTHING TO TALK ABOUT.
I GOT A PLANE TO MAKE. YOU'RE NOT GETTING
ON THAT AIRCRAFT, SIR. WHY DID YOU PICK ME? THE ORDER YOU GUYS
CHECKED IN ON IS... WHAT DOES THIS
GOT TO DO WITH ME? LOOK, YOU CANNOT JUST PICK
PEOPLE LIKE THAT. WE'RE GONNA CALL SOMEBODY.
I PROMISE WE'LL CALL SOMEBODY. THAT'S WRONG. I'M DENYING YOU BOARDING, SIR,
AND I APOLOGIZE. YOU CAN'T APOL--
WHAT DID YOU PICK ME FOR? IT'S FROM THE HISTORY
YOU GUYS CHECKED IN ON. MA'AM, CAN I
GET ON THE PLANE, PLEASE? CAN I SEE
YOUR BOARDING PASS? MA'AM, THIS IS NOT RIGHT.
I DON'T CARE. I PAID OVER TWO GRAND. LOOK, I HAVE TO GET
ON THIS PLANE, MA'AM. I UNDERSTAND THAT,
SIR, BUT... NO, YOU'RE NOT
UNDERSTANDING NOTHING! YOU'RE NOT GETTING ON
THAT AIRCRAFT. WHY?! YOU'RE NOT GONNA LET ME TALK.
I'M TRYING TO EXPLAIN WHY. WHY?!
I WANT TO KNOW WHY! YOU NEED
TO LOWER YOUR VOICE. I JUST SPENT $2,000.
NOW, EXPLAIN TO ME WHY! NOBODY ELSE
HAS TO HEAR THIS, SIR. I DON'T CARE
ABOUT EVERYBODY ELSE! THEY DON'T CARE ABOUT ME! YOU NEED TO LOWER
YOUR VOICE, SIR. I DON'T HAVE TO DO
NOTHING FOR YOU! SIR, I'M ASKING YOU
TO LOWER YOUR VOICE. YOU'RE GONNA MAKE ME
CALL THE POLICE. YOU CALL THE POLICE! TELL THEM TO EXPLAIN WHY YOU'RE PULLING ME OFF
THE DAMN PLANE. I NEED THE AUTHORITIES
TO B15, PLEASE. Narrator: AT CHICAGO MIDWAY, ANDREW APPLETON IS TRAVELING
WITH HIS SON TO INDIANAPOLIS. THIS IS MARCUS, AND HE TURNS 6
SEPTEMBER 13th. HE HAS CEREBRAL PALSY, WHICH IS A NEUROLOGICAL DISEASE
OF THE BRAIN. HE PRETTY MUCH TRAVELS
WITH ME EVERYWHERE I GO, SO IT'S PART OF HIS LIFE. ANDREW WANTS TO HOLD MARCUS
DURING THE FLIGHT, BUT SOUTHWEST FLIGHT ATTENDANTS ARE STICKING
TO THE LETTER OF THE LAW AND HAVE TAKEN THEM
OFF THE FLIGHT. COLLEEN EXPLAINS WHY. ANY CHILD OVER THE AGE OF 2
MUST BE IN A SEAT. SO IT'S A SAFETY --
FOR TAKEOFF AND LANDING. AND IT'S A SAFETY ISSUE.
IT'S NOT SOUTHWEST AIRLINES. IT'S A FEDERAL REGULATION. THE FLIGHT CREW WAS QUESTIONING
HIM FOR SAFETY ISSUES, NOTHING MORE. IS THERE ANY WAY
MARCUS CAN BE IN HIS SEAT FOR TAKEOFF AND LANDING? IF THAT'S
WHAT YOU WANT ME TO DO. I DON'T THINK IT'S SAFE,
BUT...YEAH. NO, I WANT MARCUS TO BE
COMFORTABLE AND SAFE, AS WELL AS YOU. WITH HIS CONDITION,
HE HAS NO CONTROL, SO ALL A SEAT BELT
IS GONNA DO IS WRENCH INTO HIS GUT. SO I HAVE NO PROBLEM
WITH YOUR RULES. I JUST WANT TO KNOW
WHAT YOU WANT ME TO DO. RIGHT NOW, WE'RE GONNA
HAVE TO TALK TO THE CREW WHEN THEY GET HERE
FOR THIS NEXT FLIGHT. THEY HAVE TO ADVISE YOU
OF THE REGULATIONS JUST LIKE THE LAST
FLIGHT ATTENDANT DID. AND IF YOU CHOOSE TO,
YOU KNOW... I CHOOSE TO. SO, IF I DON'T PUT
THE SEAT BELT ON HIM, WHAT ARE YOU SAYING --
I CAN'T FLY? THEY JUST NEED
TO COME UP WITH A SOLUTION BECAUSE I DON'T WANT
TO STOP FLYING, AND I'M SURE THERE ARE HUNDREDS
OF OTHER KIDS OUT THERE THAT DON'T FLY BECAUSE OF THIS. I DON'T KNOW WHAT TO DO. Narrator: THE LINDSEY FAMILY
SAY THEIR GOODBYES AT L.A.X. MICHAEL AND HIS MOM
START THE 2,500-MILE TREK TO THE NAVAL ACADEMY. GETTING TO THE AIRPORT
WAS FINE. BUT WHEN WE STARTED
GETTING ON THE PLANE, IT STARTED GETTING
TOUGHER AND TOUGHER AS YOU PROGRESS. MICHAEL MAY BE NERVOUS
ABOUT HIS NEW LIFE, BUT HE'S HAPPY TO TALK ABOUT IT. ARE YOU JUST
VISITING, OR RELATIVES? I'M GOING INTO
THE NAVAL ACADEMY, ACTUALLY. WELL, MAYBE YOU'LL BE FLYING
FOR US ONE DAY. Julie: THERE WE GO. YOU KNOW?
HEY, IT COULD HAPPEN. IT'S REALLY NICE
TO HAVE YOU GUYS WITH US, AND GOOD LUCK TO YOU. THANK YOU. MA'AM, THIS IS NOT RIGHT.
THIS IS TOTALLY [BLEEP] UP. Narrator: AT BWI,
GINA'S CALLED IN REINFORCEMENTS TO HELP CALM TODD DOWN. Todd: CALL WHOEVER.
I DON'T GIVE A DAMN. YOU CAN CALL BUSH.
I DON'T CARE. Gina:
I GOT TO REBOOK YOU, SIR. YOU'RE GONNA
REBOOK ME FOR WHAT? I CAN'T STAY HERE
TOMORROW, MA'AM. CAN I SEE
YOUR BOARDING PASS, PLEASE? SEE, THIS IS CRAZY! MA'AM, I AIN'T
GOT NOTHING TO DO -- LOOK, I CANNOT
BE HERE TOMORROW. I HAVE TO BE SOMEWHERE
TOMORROW. I UNDERSTAND THAT, AND I'M SORRY
THAT I HAD TO DO THIS, SIR. I DON'T FEEL YOU'RE SORRY. I DON'T FEEL YOU.
I DON'T BELIEVE YOU. WHAT YOU'RE DOING TO ME IS --
NOT ONLY MY FAMILY, EVERYBODY. YOU DON'T UNDERSTAND
WHAT YOU'RE DOING HERE, MA'AM. WHAT KIND OF
[BLEEP] IS THIS? THIS IS NOT CUSTOMER SERVICE,
I KNOW THAT [BLEEP] Narrator: BACK AT MIDWAY,
ANDREW IS GIVING THE FULL STORY ON WHY HE AND MARCUS,
WHO HAS CEREBRAL PALSY, WERE TAKEN OFF THEIR FLIGHT. Andrew: SO WHEN WE GOT READY
TO TAKE OFF ON THE RUNWAY, THEY STOPPED THE PLANE AND SAID, "YOU GOT TO PUT HIM
IN A SEAT BELT." AND I SAID, "I CAN'T DO IT.
TAKE US BACK TO THE GATE IF YOU WANT TO." AND THE PILOT SAID,
"WELL, GO AHEAD AND GO." SO WE LEFT. Narrator: THE NEXT FLIGHT
TO INDIANAPOLIS HAS ARRIVED, AND COLLEEN DECIDES
TO TALK TO THE FLIGHT CREW. Colleen:
I HAVE A CAR SEAT THAT I'M
HAVING BAGGAGE SERVICE BRING UP. Woman: RIGHT. AND HE CAN GLADLY USE THAT
TO COMPLETE HIS TRIP. RIGHT. BUT HE'S CLEARLY HANDICAPPED. I DON'T KNOW --
SO DO WE STOP HIM MID-TRIP, OR DO WE GIVE HIM THE CAR SEAT
AND OFFER SOME ASSISTANCE? Man: IF WE USE
THE CAR SEAT, HE'LL BE
COMPLETELY STRAPPED IN. HE WILL BE STRAPPED IN,
BUT HE HAS NO SUPPORT. I'M GONNA OFFER
THE CAR SEAT TO DAD. IT WAS JUST AFTER 5:00, WE COULDN'T GET
AHOLD OF DALLAS, BUT I TOLD HIM THAT WE HAD
ADVOCACY SPECIALISTS THAT WE CAN CONTACT. I'M GONNA GO AHEAD DOWN AND
TALK WITH ANDREW AGAIN, OKAY? AND HOPEFULLY
THE CAR SEAT'S HERE. THANKS, YOU GUYS. I HAVE CAR SEATS
IN THE BAGGAGE SERVICE OFFICE THAT WILL OFFER SOME SUPPORT, AND I'LL BE GLAD TO GIVE YOU
ONE OF THOSE TO USE
ON THE FLIGHT, OKAY? IT'LL OFFER SOME SUPPORT AT LEAST FOR TAKEOFF
AND LANDING. AND THEN IF YOU NEED
TO HOLD MARCUS DURING THE FLIGHT,
THAT'S NOT A PROBLEM. IF THAT'S
WHAT YOU WANT TO DO. WELL, THAT'S WHAT WE HAVE TO DO.
IT'S A FEDERAL REGULATION. NOW, DO YOU WANT TO GET
OUR CAR SEAT? DO YOU HAVE
A DIFFERENT CAR SEAT THAT WE CAN USE --
HIS CAR SEAT? I DON'T THINK IT WILL WORK
TOO WELL, BUT, YEAH. Narrator: AT BWI,
TODD'S FLIGHT HAS LEFT, AND THE POLICE
HAVE CALMED HIM DOWN. I SPENT OVER TWO GRAND TO TAKE
MY SON TO DISNEY WORLD. IF I DON'T GO, IT'S OVER. I LOSE MY MONEY.
I WORK HARD FOR MY MONEY. I PROMISED MY SON.
I DON'T WANT TO LET HIM DOWN. IF I DON'T MAKE IT, I'M MUD. IT'S ALL OVER. THE TIMEFRAME AND EVERYTHING
IS SO CRUCIAL. AND I'M SORRY, SIR. THEY'RE NONREFUNDABLE.
I BLOW IT, IT'S OVER. I KNOW. I'VE NEVER
HAD TO DO THIS EVER, SIR. IT DOESN'T HAPPEN
A LOT. AND I'VE BEEN
WITH THE COMPANY THREE YEARS, AND I'VE NEVER PHYSICALLY
HAD TO DENY SOMEBODY BOARDING. YOU'RE ONLY DOING
WHAT YOU HAVE TO DO. Narrator:
GINA HAS MANAGED TO GET HIM
A SEAT ON THE NEXT FLIGHT IN AN HOUR'S TIME. I'M SORRY I YELLED AT YOU. NO, I KNOW.
I DIDN'T WANT TO CALL POLICE. I HATE CALLING YOU GUYS.
I'M LIKE, "CALM DOWN, PLEASE!" NO DISRESPECT.
I'M FROM NEW YORK. I'M USED TO COPS,
ALL RIGHT? Narrator:
GINA COMPENSATES TODD THE COST
OF HIS FLIGHT FOR THE DELAY. IF I WAS A PASSENGER,
I WOULD HAVE BEEN VERY UPSET, AND I TOTALLY UNDERSTAND
THE WAY HE WAS ACTING. HE JUST WOULDN'T CALM DOWN. AND I UNDERSTAND
THAT THEY WERE UPSET -- TOTALLY, TOTALLY
UNDERSTAND THAT -- AND I FELT HORRIBLE. Narrator: IT'S 6:00 A.M. MICHAEL AND HIS MOM
HAVE ARRIVED AT THE NAVAL ACADEMY
IN ANNAPOLIS. GOOD MORNING. HI.
YOUR NAME? MIKE LINDSEY. WELCOME ABOARD. IT'S DEFINITELY
SINKING IN, AND -- I DON'T KNOW -- I GUESS I JUST CAN'T WAIT
TO GET IT GOING. I FEEL LIKE HE'S GROWN UP
TO BE SUCH A WONDERFUL YOUNG MAN THAT IT'S TIME. IT'S OKAY FOR ME
TO LET HIM GO. IT'S NOT LONG
BEFORE THE NEW RECRUITS ARE TAKEN FOR INDUCTION. Julie: HE'S JUST GOING
INTO A PLACE WHERE [SNIFFLES] HE'S GONNA BE
WELL TAKEN CARE OF. SO, IT'S EXCITING. Narrator: JULIE WILL GET
ONE LAST CHANCE TO SEE MICHAEL AT THE END OF HIS FIRST DAY
AT THE ACADEMY. GO AHEAD, ANDREW.
YOU CAN GO AHEAD. BACK IN CHICAGO, AND EVERYONE IS CHIPPING IN TO
HELP MARCUS WITH HIS CAR SEAT. THANKS, ANITA,
FOR BRINGING THAT UP. SIT BACK AND RELAX. THIS IS HIS BAG HERE. IT'S NOT CERTIFIED. NO, WE GOT TO HAVE
THE OTHER ONE. YES, YOU NEED
THE OTHER ONE. SO WE'RE GONNA HAVE
TO GO GET THE OTHER ONE. IT'S NOT FAA APPROVED?
OKAY. WE'RE GONNA NEED OURS.
THIS ONE'S NOT FAA APPROVED. WE'RE GONNA
HAVE TO RETAG IT. Narrator:
MEANWHILE, IN ANNAPOLIS, MICHAEL'S NEW LIFE TAKES SHAPE
AT THE NAVAL ACADEMY. I THINK HE'S GONNA FIND
THAT ALL THAT ANTICIPATION AND ALL THAT APPREHENSIVENESS
IS REALLY... PROBABLY NOT AS BAD
AS HE THOUGHT IT WAS GONNA BE. GO. HURRY UP, COME ON. THERE'S A LINE OUTSIDE
WAITING ON YOU GUYS. SOME OF THEM LOOK SO FRANTIC.
AND I THINK, "GOD, "IF I SAW THAT FRANTIC LOOK
ON MY KID'S FACE, I WOULD JUST -- IT WOULD MELT." YOU WILL FACE RIGHT,
FILE OFF SQUAD. ONE, TWO, THREE.
SINGLE FILE UP THE YELLOW LINE. THERE'S GOING TO BE STRESS
AND THERE'S GONNA BE CHALLENGE AND THERE'S
GONNA BE DEVELOPMENT AND WE DON'T WANT IT TO BE EASY. ATTEN-HUT! MY NAME IS MIDSHIPMAN
LIEUTENANT JUNIOR GRADE REEVES. I WILL BE ISSUING YOU
YOUR FIRST INSTRUCTION. HE'S PROBABLY GONNA HEAR MY
VOICE IN A LOT OF THEIR WORDS. SIR, YES, SIR. "YEP, THIS IS WHY MOM
TOLD ME TO DO THIS." RIGHT FOOT. GO! GET ON THE BUS!
COME ON! Man: ONE OF THE THINGS
THAT WE WANT TO DO IS TO REASSURE THE PARENTS WE'RE GONNA TAKE CARE
OF THEIR SONS AND DAUGHTERS, AND THEY WILL BECOME BETTER
PEOPLE THROUGH THE PROCESS. GET ON THE BUS!
HURRY UP, HURRY UP! LET'S GO!
ON THE BUS! ON THE BUS.
LET'S GO, LET'S GO! GET ON THE BUS! Narrator: AT L.A.X., THOMAS LOVERING
IS CARRYING A TORCH LIGHTER. SINCE 9/11, THIS TYPE OF LIGHTER
IS NOT PERMITTED ON FLIGHTS. HE WANTS SOUTHWEST TO HOLD IT
UNTIL HIS RETURN. NO, THEY'RE NOT EXPENSIVE, IT'S JUST I'VE HAD IT
FOR 20, 15 YEARS. WHY CAN'T WE MAKE ARRANGEMENTS
THAT THIS WOULD BE -- TO HAVE A PLACE, AND IF YOU DON'T PICK IT UP
WITHIN 60 DAYS -- UNFORTUNATELY, IF WE KEPT
EVERYBODY'S LIGHTERS -- RIGHT, HUNDREDS OF THOUSANDS
A DAY, I DON'T THINK SO. SO IS YOUR SUGGESTION
TO HIRE SOMEBODY JUST TO TAKE CARE OF... THE LITTLE INCIDENTALS
THAT USED TO NEVER BE A PROBLEM, NOW IT'S A PROBLEM. BUT UNFORTUNATELY,
WITH ALL THE CHANGES AFTER 9/11 AND EVERYTHING,
THESE COULDN'T -- BUT THESE TERRORISTS
ARE AFFECTING EVERYBODY, AND IT'S NOT RIGHT THAT
THE LITTLE STUFF LIKE THIS -- 'CAUSE I COULD HAVE
MATCHES. DON'T THEY HAVE LOCKERS
THAT ARE A QUARTER? NOT SINCE 9/11. THE MAILBOXES ARE SEALED.
THERE ARE NO MAILBOXES HERE. PEOPLE USED TO JUST MAIL THINGS
BACK TO THEMSELVES. THEY CAN'T DO THAT ANYMORE.
THOSE ARE SEALED. THE LOCKERS ARE SEALED. AND THOSE ARE ALL THINGS
THAT ARE BEYOND OUR CONTROL AS A CARRIER
USING THIS AIRPORT. THIS IS REALLY A CATASTROPHE. AND HOW MANY PEOPLE ARE UPSET
EVERY DAY BECAUSE OF THIS? Narrator:
AT MIDWAY, ANITA'S FOUND AN FAA-APPROVED CAR SEAT
FOR MARCUS. I'M JUST TRYING
TO ADJUST THE BACK. YEAH. GOT TO PUT THIS
THROUGH HERE. I GREW UP IN INDIANA,
SO I'M A HOOSIER GIRL. [ LAUGHS ] [ GRUNTS ] HE'S GOT
A LITTLE MORE ROOM. DAD, YOU KNOW THE BEST WAY.
THERE YOU GO. Narrator: IT FITS, AND MARCUS
IS CLEARED FOR TAKEOFF. Colleen:
I THINK IT WAS RESOLVED WELL. I THINK THAT... OBVIOUSLY, WE HAVE TO FOLLOW
FEDERAL REGULATIONS. THERE'S A REASON FOR THEM, AND WE WANT TO DO
EVERYTHING WE CAN TO ASSIST PEOPLE
WITH DISABILITIES. NOW, CAN I GET UP AND LEAVE HIM
HERE AND GO TO THE BATHROOM? Woman:
YES, I'LL SIT WITH HIM. OKAY. [ "STARS AND STRIPES FOREVER"
PLAYS ] Narrator:
BACK IN ANNAPOLIS, IT'S TIME FOR THE NAVY'S
OATH OF ALLEGIANCE CEREMONY. Man: CANDIDATES, RISE. RAISE YOUR RIGHT HAND. AT THE END OF THE OATH, I WILL
GIVE YOU THE ORDER TO RESPOND. AT THAT POINT, I WANT YOU
TO SAY, "I DO," SO LOUD, THEY CAN HEAR YOU
BACK IN YOUR HOMETOWN. DO YOU SOLEMNLY SWEAR
THAT YOU WILL SUPPORT AND DEFEND THE CONSTITUTION
OF THE UNITED STATES AGAINST ALL ENEMIES,
SO HELP YOU GOD? RESPOND! Together: I DO! Man:
WELCOME TO THE NAVAL ACADEMY. [ CHEERS AND APPLAUSE ] Narrator:
JULIE WAITS ANXIOUSLY TO HAVE A FEW LAST MOMENTS
TOGETHER WITH MICHAEL. BACK AT L.A.X., THOMAS HAS A THEORY
AS TO WHAT HAPPENS TO CONFISCATED TORCH LIGHTERS. DON'T YOU SELL EVERYBODY'S
LIGHTER AND POCKETKNIFE? YOU GOT THEM UP THERE
BY THE TON, AND THEN YOU HAVE
A BIG AUCTION AT THE -- Yolanda:
NO, THAT'S TSA. I DON'T KNOW THAT THEY SELL
THOSE ITEMS. I DON'T KNOW WHAT THEY DO. THEY CONFISCATE THEM,
I KNOW THAT MUCH. AND THEN THEY SELL THEM
BY THE POUND, AND SO SOMEBODY'S
MAKING MONEY. YOU MIGHT WANT TO ASK THEM
WHAT THEY DO WITH THEM, BUT I KNOW
THEY CONFISCATE THEM. I DON'T KNOW
WHAT THEY DO AFTER THAT. OKAY, SO THAT'S
MY MEMORY IN HISTORY, AND IT'S NOW YOURS,
AND THAT'S NO OPTIONS. THERE'S NO,
"HERE'S OUR RECEIPT." YOU DON'T GET IT.
YOU CAN'T CLAIM IT. IT'S NOT EVEN
AN OPTION ANYMORE. THE TSA UPSTAIRS,
IF YOU WOULD LIKE, HAS A BIN THAT PEOPLE
PUT STUFF IN, AND YOU'RE MORE THAN
WELCOME TO PUT IT UP THERE SO THAT YOU DON'T HAVE TO GIVE
IT TO SOUTHWEST AIRLINES. WELL, IT'S NOT THAT. WE ALSO
DON'T WANT THE ITEMS. THEN IT'S OUR RESPONSIBILITY
TO DISPOSE OF THEM. ALL RIGHT,
WELL, THAT'S JUST EXASPERATING. I APOLOGIZE. IT'S NOT YOU.
YOU DIDN'T MAKE THE RULES. I FEEL LIKE
I'M IN A FOREIGN COUNTRY NOW, AND THAT REALLY IS ANNOYING. AND IT'S NOT SOMETHING
THAT I'VE CREATED. IT'S SOMETHING
THAT SOMEONE ELSE HAS CREATED AND REALLY PUSHED ME
TO WHERE I WENT, "WHAT IS GOING WRONG?" HE HASN'T FLOWN
THAT MUCH SINCE 9/11, AND A LOT OF THE RULES
HAVE CHANGED. HE WAS UNAWARE, SO WE JUST
WANTED TO TRY TO EDUCATE HIM. SO LEAVE THESE AT HOME, UNLESS
YOU PACK IT IN YOUR LUGGAGE. BUT YOU PROBABLY SHOULD JUST
LEAVE IT AT HOME. Narrator: IN ANNAPOLIS, JULIE AWAITS HER LAST MOMENTS
TOGETHER WITH MICHAEL. MICHAEL! [ LAUGHS ] ARE YOU DOING OKAY? YEAH. [ Laughing ]
YOU LOOK SO HANDSOME! IT'S THE LAST TIME SHE'LL SEE
HIM FOR SEVERAL MONTHS. SO YOU HAVEN'T
BEEN PICKED ON YET? COOL.
THIS IS A GOOD THING. I LOVE YOU, SWEETIE. I LOVE YOU, TOO. BE GOOD, ALL RIGHT? FINISH AT THE TOP.
DO YOUR BEST. KEEP SMILING, ALL RIGHT? ALL RIGHT. THAT'S WHAT'S
GONNA GET YOU THROUGH THIS. REMEMBER --
YOUR SENSE OF HUMOR. ALL RIGHT. I LOVE YOU, SWEETIE. SEE YOU IN AUGUST. YEAH. ALL RIGHT. Julie: I DID VERY WELL. LOOKING AT HIS FACE AND LOOKING
HOW CONFIDENT HE FELT, AND...HE DIDN'T BREAK DOWN. BECAUSE I THINK
IF HE HAD BROKEN DOWN, I WOULD HAVE BROKEN DOWN. [ CHEERS AND APPLAUSE ] COMPANY,
FORWARD MARCH! [ SIGHS DEEPLY ] THAT WAS HARD.
THAT WAS HARD... BUT I HELD BACK.
