AIRLINE MEGA MARATHON - Fan Favorite Full Episodes of ALL TIME - Part 2 | A&E

[Music] you gotta accept the rules on airlines some passengers don't understand them you're not gonna let me talk I'm trying to why I want to know others are more accepting so I have no problem with your rules I just want to know what you want me to do and one passenger gears up for a lifetime of obeying them [Music] [Music] at Baltimore Washington International Gina's got a tough situation on her hands there's deadheads meaning that Southwest Airlines flight attendants that need to go to Norfolk she needs to find two extra seats on a full flight that's already boarding we're the last two people to check in and I can't get any volunteers and I'm gonna have to pull you off the aircraft sir that will work that's unsatisfactory compensate you for it a military under orders and I need to get back you're on orders yes I am I am they're on orders I can't pull them over the last two before that tour please come up to the podium here at B15 your name yeah okay um right now like I made an announcement I couldn't get any volunteers I'm going to Florida tomorrow I got my son waiting for me right now I can't do it um I'm gonna explain what we have to do to get these flight attendants on the aircraft I don't know why you picked me the last I'm doing it by the history that you guys checked in on the flight I got tickets here are non-refundable I have to be there I understand I don't know why you picked me my son and I'm waiting for me right now I can't do it can I explain first please I understand but I'm from Elizabeth City North Carolina they're coming from Elizabeth City North Carolina to Norfolk to get me it's my first time flying I don't know nothing please let me get on there yeah I honestly I keep um Colton Carlton give him his boarding pass back I meet him at the podium please which one the guy in the green shirt in Palmdale California Michael Lindsay is preparing to leave home for the first time he's been accepted into the Naval Academy near Baltimore has always been in my mind a prestigious college to go to and I've always wanted to become a pilot I know that they're building me up as a person trying to build me up as a person not tear me down like the saying goes whatever doesn't kill you makes you stronger I think about it and I've practiced it over and over in my head that last kiss um I know he's going to be in wonderful company and I know he's like I said he's just gonna grow to be an awesome young man so my tears are probably very selfish tears and Mom isn't the only one who's going to miss Michael his sister Jennifer and his dad will are also sad to see him go we've talked about this over and over and over again this is uh you know 15 20 years I can be calling you Admiral he says well 15 20 years that could be piling in the first ship to Mars it's all Pride [Music] back at BWI Todd Toray has been denied boarding if he misses this flight he may lose out on a two thousand dollar holiday I'm not trying to I paid for this I understand that if you could just can I talk about I got a plan to make I got a family we're not getting on that aircraft sir why you pick me the order you guys checked in on is number one I'm not look this is you cannot just pick people up you're gonna call somebody I promise you I cannot do this I cannot do it that's wrong I'm denying you boarding sir and I apologize for it's from the history you guys what history man man can I get on the plane please can I see your boarding passes is what you go by Sir can I see you man this is not right man I don't care I paid over two grand look I have to get on this plane I understand that's her but they're not understanding nothing there's it's not an option you're not getting on that area why you're not gonna let me talk I'm trying to explain why I want to know why you need to learn two thousand dollars and I explained to me why okay everyone is nobody else has to hear this sir I don't care about anybody else for you sir I'm asking you to lower your voice you're going to have to make me call the police please tell them explain it on why the hell you pulling me off the damn plane hey I need the authorities to be 15 please [Music] at Chicago Midway Andrew Appleton is traveling with his son to Indianapolis Marcus they turned 6 September 13th and he has cerebral palsy and so it's a neurological disease of the brain pretty much travels with me everywhere I go so part of his life Andrew wants to hold Marcus during the flight but Southwest flight attendants are sticking to the letter of the law and have taken them off the flight Colleen explains why any child over the age of two must be in a seat so it's a safe for takeoff and landing and it's a safety issue it's not Southwest Airlines it's a Federal Regulation so the flight crew was questioning him for safety issues nothing more is there any way Marcus can be in his seat for takeoff and Landing I mean I mean don't think it's safe but no I I want Marcus to be comfortable and safe as well as you with his condition he has no control so all a seat belt is going to do is get it you know wrench into his gut so I have no problem with your rules I just want to know what you want me to do right now what we're gonna have to do is talk to the crew when they get here for this next flight they have to advise you the regulation just like the last flight attendant did and if you choose to I choose to that too so well so if I don't put the seat belt on what are you saying I can't fly they just need to come up with a solution because I don't want to stop Flying and I'm sure there are hundreds of other kids out there that don't fly because of this so you know I don't know what to do [Music] the Lindsay family say their goodbyes at LAX Michael and his mom start the 2500 mile Trek to the Naval Academy [Music] getting to the airport was fun but it went it started getting off on the plane it started getting tougher and tougher as you progress Michael may be nervous about his new life but he's happy to talk about it it could happen it's really nice to have you guys with us and good luck to you good luck to you thank you foreign somewhere tomorrow I understand that and I'm sorry that I had to do this feel you're sorry feel you I don't believe you what you're doing to me is you not only my family everybody what you're doing you don't understand what you're doing here man what is this this is not customer service I know that back at Midway Andrew is giving the full story on why he and Marcus who has cerebral palsy were taken off their flight so when we got ready to take off on the runway they stopped the plane and said you got to put him in this seat belt and I said I can't do it take us back to the gate if you want to and the pilot said we'll go ahead and go so we left the next flight to Indianapolis has arrived and Colleen decides to talk to the flight crew I have a regular car seat that I'm having baggage service bring up right and I'm I'm you know he can gladly use that to complete his trip right but he's clearly handicapped I don't know you know so do we stop in mid-trip or do we give him the car seat and offer some assistance I don't if we use a car seat then he'll be completely strapped in he will be strapped in but he has no support I'm going to offer the car seat to Dad yes and um I told him we it was just after five we couldn't get a hold of Dallas but I told him that you know we had advocacy advocacy specialist that we can contact but I'm going to go head down and talk with Andrew again then okay and hopefully the car seat's here thanks you guys now I have car seats in the baggage service office that will offer some support and I'll be glad to give you one of those to use on the flight okay it'll offer some support at least for takeoff and landing and then if you need to hold Marcus during the flight that that's not a problem that's what you want to do well that's what we have to do it's a federal regulator you want to get our car seat I mean do you have a it's in there do you have a different car seat that we can use I don't think it'll work too BWI Todd's flight has left and the police have calmed him down I spent over two grand to take my son to Disney World if I don't go it's over I lose my money I work hard for my money and I promised my son I don't want to let him down if I don't make it I'm I'm mug solo it's a time frame and everything is so crucial and I'm sorry sir this is because they're not refundable I blow it it's over I know and I never had to do this ever sir it just it never it doesn't happen a lot and I've been with the company three years and I never physically had to deny somebody boarding history you only know what you're having Gina has managed to get him a seat on the next flight in an hour's time Gina compensates Todd the cost of his flight for the delay if I was a passenger I would have been very upset and I totally understand the way he was acting he just wouldn't calm down and I understand that they were upset totally totally understand that and I felt horrible it's 6 a.m Michael and his mom have arrived at the Naval Academy in Annapolis it's definitely sinking in and uh I don't know I guess I just can't wait to get it going I feel like you know all the years he's grown up to be such a wonderful young man that it's time it's it's okay for to for me to let him go it's not long before the new recruits are taken for induction um he's just going into a place where he's going to be well taken care of so it's exciting Julie will get one last chance to see Michael at the end of his first day at the Academy [Music] go ahead Andrew you can go ahead back in Chicago and everyone is chipping in to help Marcus with his car seat thanks Anita for bringing that up okay we're gonna need ours this one's not FAA approved we're gonna have to retail it meanwhile in Annapolis Michael's New Life takes shape at the Naval Academy I think he's gonna find that all that anticipation and all that apprehensiveness is really not probably not as bad as he thought it was going to be [Music] foreign [Music] some of them look so frantic and I think God if I saw that frantic look on my kid's face you know I would just it would melt you will face right file off squad one two three single file off the yellow line there's going to be stress and there's going to be Challenge and there's going to be development and we don't want it to be easy okay my name is Junior great Reeves I will be issuing you your first period of instruction he's probably going to hear my voice and a lot of their words sir yes sir yep this is why mom told me to do this okay [Music] one of the things that we want to do is to reassure the parents we're going to take care of their sons and daughters and they will become better people through the process [Music] all right [Music] at LAX Thomas lubbering is carrying a torch lighter since 9 11 this type of lighter is not permitted on flights he wants Southwest to hold it until his return you know they're not expensive it's just I've had it for 20 15 years so why can't we make arrangements that this would be we have a place and if you don't pick it up within 60 days but unfortunately if we kept everybody's liners right hundreds of thousands a day I don't think so so is your suggestion to hire somebody just to take care of things the little incidentals with these people that used to never be a problem now is a problem but unfortunately with all the changes after 9 11 and everything and these couldn't but these terrorists are affecting everybody and it's not right that little stuff like this because I could have matches so where's the locker don't they have lockers that are a quarter and you put a locker since 9 11. not mailbox es there are no mailboxes here people used to just mail things back to themselves they can't do that anymore those are seals the lockers are sealed and those are all things that are beyond our control as a carrier using this airport this is really a catastrophe and how many people are upset every day because of this [Music] at Midway Anita's found an FAA approved car seat for Marcus ah together and you know the best way it fits and Marcus is cleared for takeoff I think it was resolved well I I think that um obviously we have to follow Federal Regulations I mean there's a reason for them and we wanted everything we can to assist people with disabilities now can I get up and leave him here and go to the bathroom [Music] back in Annapolis it's time for the Navy's oath of Allegiance ceremony [Music] candidates rise raise your right hand at the end of the oath I will give you the order to respond at that point I want you to say I do so loud they can hear you back in your hometown you solemnly swear that you will support end of and defend the Constitution of the United States against all enemies so help you God respond welcome to the Naval Academy foreign [Applause] Waits anxiously to have a few last moments together with Michael back at LAX Thomas has a theory as to what happens to confiscated torchlighters let me ask you something don't you sell everybody's lighter and everybody's pocket knife you got him up there by the ton and then you have a big auction at the end that's TSA I say what I'm saying so somebody's making money that they sell those items and then they sell them about a pound or whatever until somebody's making money you might want to ask them what they do with them but I know they confiscate them I don't know what they do after that okay so that's my memory in history and it's now yours right and that's no options there's no here's here's our receipt you don't get it you can't claim it it's not even an option anymore the TSA upstairs if you would like has a bin that people put stuff in and you're more than welcome to put it up there so that you don't have to give it to Southwest Airlines well it's not that we also don't want the items because then it's our responsibility to dispose of them all right well that's just exasperated but I know that only voicing it's not you you didn't make the rule I feel like I'm in a foreign country now and that really is annoying and and it's not something that I've created it's something that someone else has created and really pushed me to where I went what is going wrong he hasn't flown that much since 9 11 and a lot of the rules have changed and he was unaware so we just wanted to try to educate him keep these at home unless you pack it in your luggage but you probably should just leave it at home [Music] Minneapolis Julia Waits her last moments together with Michael Michael [Music] you doing okay he looks so handsome it's the last time she'll see him for several months cool this is a good thing obviously good all right finish up the top do your best and keep smiling all right that's what's going to get you through this remember all right I did very well I just you know looking at his face and looking how confident he felt and he didn't break down because I think if I had if he had broken down I would have broke him down [Applause] [Music] [Applause] [Music] all right that was hard that was hard and I held back [Music] [Music] it's all about control on airlines [Music] a passenger goes Haywire at Midway screw you guys tell me your whole family screw you steppers are on cruise control [Music] one Airline employee loses it in Baltimore thirty seven thousand years [Music] [Music] at Chicago Midway Thomas wire was pulled off an earlier flight to Tampa for being intoxicated and told to come back once he'd sobered up hey I waited I've been here from 6 30 in the morning I know until now what time is it what time is it right now it's a quarter to seven really so it was almost 11 hours right now I talked to you I talked to you I talked to your brother 12 o'clock I don't care who you talking to you're telling me now okay well he's asking for me to refund your ticket and you not travel or go on the cruise they told me they get rid of me different than what it was when he took me out in the plane well you're not staggering you're standing straight right now I wasn't saying before I was sleeping in a plane with my shirt off I had took my shirt off I know that's why you took me out the place get off the plane because you couldn't walk straight okay I know I want my flight refunded the ticket sir I don't care so if he's refunded the ticket there's no way for you to travel there [Music] it's not good this ain't good at all okay let's go make a phone call okay several thousand feet above the terminal the pilot of flight 1004 is forced to make a dramatic U-turn and return to the airport just minutes after takeoff [Music] just haven't remain on board for the immediate moment I do apologize once again for the inconvenience our maintenance Personnel should be arriving here shortly we hope to get you on your way in here just as soon as they give it to be okay so uh once again folks give us a few moments and we're going to get you on your way I'm not sure how far did we get before we turned around it was on takeoff and then he circled around and came back well the stick Shaker I'm sure came on because this angle attack's broken and it sound like I said without seeing it it sounded like you said it's broken and I don't know if that means it's ripped off or what but I'll give you a call back in just a couple minutes okay for some the delay could be costly so we got married and our families in Ohio they're trying to celebrate they're waiting for us just got married we have about 20 minutes to get there they're going to hold the celebration you're cutting your losses they're already good I love you guys gotta get out of here now Ohio today I understand if the maintenance team can't fix the Fault In Time the flight will have to be canceled back inside the terminal Thomas pleads his case to Anita it's very bad for you my brother screw him no hey screw them all use the bylabs I'm the same way it was four hours ago I haven't played I'll have to play I'm not changing I feel like I'm a criminal in the airport I'm the same person but I don't want you to be the same person that you were before you got your phone list for your brother's phone number actually I really didn't want to go to my family industry because maybe this is a sunk or something I don't care what happens but y'all doing but right now I really don't want to go and now she's helping me out real good she's been a mediator of people's life don't want me to be there anyway hello yes do you not want me with you or what do you want to do Jim Jim what do you want to do well I'm telling you Jim what do you want me to do you want me to go home and like screw you guys because if that's the case screw you guys hear me your whole family screw you trust me wash your hands with me right now and tell me that right now because I walk I'll walk right now I'll wait for a stupid bus or whatever I gotta do go back home but don't ever ever ever ask me to go somewhere with you again or be part of your life again hear me Jim I'm not kidding Jim you know what I'm not okay and Midway sucks because you know what little is the worst place in the whole world worst I've never been dealt with this my family lost me you guys lost me and I lost you you lost my family with me my family sucks you guys suck sorry I took my shirt off sorry yes he didn't walk away okay bye-bye he basically just said it was hard but the best thing for the family to do is to cut them off so the brother just wanted me to get his bag he would pay for his bag to get to the to his home Thomas is running out of options [Music] at Midway a mechanical problem forced Captain Eric lindstrand to abort a flight to Columbus and circle back to the airport well what happened is right after we uh lifted off in the field at Chicago the uh we get what's called a stick Shaker and it's the control yolks just start shaking just it's a warning indication normally Associated if the airplane is at a stalled position which is not a good position to be in we just felt it would be best safest action would be to turn around and come back here into Chicago let them fix the issue and continue on to Columbus which is exactly what's going to happen hey ladies and gentlemen here's what's going on the uh the component that uh that broke we've got two of them on board with the one busted it generated an error between the two which caused the indication up in the cockpit so what they're going to do is they're going to go ahead and take the bad one off the airplane and we're gonna crush on so we're gonna go ahead and get our paperwork filed and hopefully get out of here just as quick as we possibly can if I was the black cloud I'm out of here to work because this is for those days yeah hey thanks for all the help all right see you later okay ladies and gentlemen if we get everybody take their seats we're going to be out of here [Music] that's good I want to have the party over here [Music] for those on the front line life can be difficult Southwest distressing and downright demanding swapping the high drama for the high seas and taking a relaxing cruise to Mexico [Music] oh yes after spring break and how busy it was and after the past year I think we all deserve this break I'm the king of the world [Music] [Music] [Music] [Applause] I'm sorry you can go all the way song thank you [Applause] we want you back it's not fair I also have a prize for the last place dance about the worst limbo dancer [Music] bye bye in Chicago Anita's attempts to reunite Thomas with his family hadn't gone unnoticed that's stupid over there she should have never got in the middle of my business she should have never got in the middle of my family and me never maybe between me and them She Don't Know Me am I drunk no am I in Texas maybe not wrong again but you know what I'm pissed they ain't my family no more no from this point on Midway airport has cut me off from my whole family they can kiss my ass for the rest of my life I can die without him and I can die without me I will never go to their graves I'll never go to their funerals nothing Midway everybody here I'm going home I don't care how I get home I don't care how I eat screw them and screw the rest of my life because you know what they're not family I hope to God okay the boat goes down somehow it didn't work out anyway I love it I love it I can't get enough of it I swear to God this is so funny it's pathetic [Music] at Baltimore Washington International passengers and staff are suffering the after effects of weather delays get you guys sitting down because we gotta deal with people that are trying to get out of here now and the pressure is starting to show on Jennifer Tony spitler Mr connection to Jacksonville we just flew in from Providence our plane was delayed our flight was delayed until 9 20. so they put us on another flight here and they I asked about the connecting flight and I said oh don't worry that flight's delayed as well you'll have 20 minutes to get to it and then my connecting flight leaves two minutes before my plane lands they still haven't brought the supervisor over here yet so earliest I can get you out would be Sunday night at 8 10. I mean unfortunately there's been so much going on I mean I I apologize for the situation I did I wasn't I wasn't my apps agent didn't tell me that yeah okay everybody on canceled Flight 230 listen up listen up listen up I have been advised by my station manager for everybody to use our confirmation numbers call the 800 number to rebook that's what I was informed by my manager and she's as high as up as the station you can get here looks like Tony could be stranded for two days [Music] left behind by his family Thomas seeks assistance from Colleen I like I don't have nowhere to go right now so he like helped me out with that so I can't stressed passenger rate for a hotel but I I won't provide that for you sir are you gonna give me a ride home I am not so how can I get home I'm not sure sir you can go down and you can check the shuttle services downstairs no no I'm asking you what can I do right now I'm sorry sir I I'm your trip home is not our responsibility please I can help you okay I have no money is it my turn is it my turn okay I can help you look at a shuttle service I can help you get the information but I will not you can't help me at all I can't I will not pay for so I gotta walk home anyway I'm not sure walk to Rockford Tom I'm not sure how you're getting back to Rockford so you don't care Tom you're asking me to pay for your way home I'm asking for some help here I have no help here okay what am I supposed to do I have no help here something anything to help me the police will call social services for you Tom if you think you need something I need a ride home I'm sorry but I need a way home you know if you need to call a friend get I don't know okay Tom I don't know what I can do for you then if you want the police to call social services we can do that but I'm sorry it's not I need to help I have some kind of helping hand I'm sorry um I'm sorry I can't I'm sorry [Music] in Mexico Nicholas and Friends make their first Port of coal and check out the local tourist attractions [Music] for the winery we're really excited because they said they have 40 different wines 40 different types of wines to taste so yeah I'm tasting all these see I should get some more um don't you just want to lick the inside [Laughter] but it's quite tasty it smells good um it has a nice nice smoothness in the on the palette I don't drink wine while it's High Spirits in Mexico back at BWI Jennifer has lost touch with Tony spitler I'm trying to get people to oval trying to get people to Buffalo trying to get taken care of the Tampa people and prayer still have hair left on my head when I leave here tonight or this morning comes first Tony's request for a supervisor has fallen on deaf ears [Music] so to be honest with you I don't know I apologize for not knowing all I know at this point is that I work here you know I've been standing here for an hour now I know that I mean I I apologize but Tony puts in a call herself for my my flight no they're like overall booked and I've been staying here for an hour when she said she was gonna go get a supervisor and then she was like oh well the supervisor came over here but I guess she left I've been staying right here the whole time [Music] at Midway Thomas is still trying to convince Colleen to help him get home right now I'm here stuck here 90 miles from home I have no way home so how many are you home Tom that's your responsibility I'm sorry yes it is but she's got the middle of it in the first place not Anita's fault that you did not get on the aircraft she welcomes it can't talk to you took your shirt off took your shoes off the Christmas fish okay the crew had slippers that shoes my turn my turn Tom I know I'm talking about you you asked when you were denied boarding and I'm explaining it to you and Anita gives you the opportunity to come back and try to get on another flight tonight I came back she told me that she already worked out with my brother he said forget it right because you're still drinking and you're still impaired and so Anita makes a decision that you cannot get on the aircraft that is not Anita's fault Tom the second time I came back she you you just said I'm too drunk still Tom we can't be involved in this situation you are involved because I need a way home I'm sorry Tom I'm on your way home please I'm sorry I'm I'm not responsible for that way home I'm sorry you you're going to have to contact a friend or somebody to help friends [Music] Paradise things are a little less hectic for the vacationing employees we were having a good time didn't have to go to work and just hanging out with everybody we don't get to see each other you're in Baltimore Houston LA and Chicago and we don't get to hang out together we see each other on television we don't get to hang out together it was really nice we had a good time we missed work but we don't want to go back and tonight's a really special night it is Denise's birthday and we have a special surprise for her she does not know her birthday is actually tomorrow so so we've been really avoiding it yeah we've been totally avoiding it we haven't even been talking about it yeah she's gonna be taken aback I can guarantee that we've been a good little secret keeper I'll do it happy birthday [Music] [Applause] [Music] [Applause] and I don't know if I want to thank you for reminding me I am 50 years old I'm burning the 29th anniversary of your 21st birthday I love you Nicholas I love you but then you can also think of it you're a half of 100. you know what Nick videos to many more to you [Applause] [Music] in Baltimore Tony finally tracks down a supervisor we ran off our plane we were sitting up front ran over here and our plane was gone there is no way we could have done that any faster and I cannot go over here and look at the computer okay I can put you on the first flight in the morning because they were telling us there wasn't any flights until Sunday night at eight well they're all booked off right I'll over book it for you have a flight for tomorrow morning at eight o'clock finally baggage service copy but it took way too long that took way too long I'm still mad because I wanted to go home tonight which is an inconvenience you know to my family so at least I'm going [Music] over in Chicago Thomas's persistence continues can I borrow 20 bucks from you I I don't have because it might be like sixteen dollars it's gonna be a little more than that to get back to Rockford borrow some money no help me get home okay I'm not pleased Tom I am not please his brother's on the phone now please help me on yes while you're on the phone with them I'll try to call downstairs and see if they can get some information if there's even a shuttle bus available to Rockford I'm not even sure if there is but while you're on the phone with them I'll try to do that okay do you want to speak with them I'm a family member no more because you guys created this problem with me no no longer a family member to me Tom we didn't create this problem she did she got in the middle of us you've already no you had one at one time she took me at the place she took me off the plane I can't wait to try to do it all right seven o'clock you want to hang out downstairs so we can try to sleep I got seven meals Colleen I'm done hang on a second okay [Music] I'll sell them home if I have to I don't care really Anita gave him every effort to still make another flight today she gave him several hours and he had that opportunity to take advantage of it and kind of stop drinking and clearly he chose not to do that so Anita was forced to make the same decision but that that was based on Tom's choices today not ours [Music] with a long road ahead of him Thomas will have plenty of time to reflect on the day's events [Music] [Music] thank you coming up on airline a race against the clock proves time waits for no one one woman's sense of time is another man's problem it's a blast time runs out on the play clock for some football fans how long do you give a person to get here and time is of the essence in Chicago no no no no no no no no no she won't be alive [Music] most people's lives run like clockwork but the minute you set foot inside an airport all sense of real time seems to go out the window [Music] you've already missed it sweetie at LAX Elise Wolff has missed her flight [Music] from Southwest yeah Southwest well why can't I get on this flight because the flight's kids flight no it's not 10 till it's five o'clock yeah well let's go ahead and get you gone yes it leaves at five o'clock do you know that it's gone yes let's go over here to check on the computer [Music] are you getting all that I don't know how much I hate this Airline my reservation was out of Burbank I wasn't able to make that flight so they said just come over here as long as you get here 10 minutes before I got here 20 minutes before listen to me I'm trying to get I'm trying to understand what's going on you were in Burbank or you missed her I wasn't gonna make that flight so I called Southwest and I said can I go is there another flight they said get to LAX if you get there 10 minutes before five you can take that flight at five o'clock I go upstairs and I can't check my I can't bring my bag in because I have gifts in there that they're saying I can't but they're not allowed are they telling me I had to come all the way back to you and now you're telling me that I'm missing the flight yes we missed that flight unfortunately that plane is gone it's gone you know that person yes I'm looking it's gone that's beautiful so what we can do is put you on the six o'clock flight yeah and you guys stop every time I fly with you every time [Music] [Applause] Messengers are missing in Chicago the flight to Oakland is about to depart but overtime in the bar could result in defeat for these football fans we have some customers holding boarding cards that have not come to the gate to board so we have to make a decision now whether or not to to remove those people from the flight so that we can push on time little does Colleen know but the missing fans are drinking just 50 yards away Nick if they're not here and we're ready to push we're going to pull them and you guys might still make it okay okay Nick do one more overhead do one more we're doing an overhead [Music] all right we're three minutes of departure remove the people that are not here to board and get these guys on it's your lucky day guys okay I think this this is a group and I think they're in the bar is that them the passengers are five Denver Broncos fans they think they're heading for the End Zone but they're unaware there's been a fumble and it seems the other team has the ball we already checked we checked over [Music] I'm just going to see if we have any other way around you at the other end of the terminal Nancy marks has missed her flight my mother is dying oh they gave her a couple hands but we never traveled from here before okay we went from O'Hara she ran we went down the wrong thing nobody told us we just took it for granted that was way she was here with they closed the door already I wasn't obviously it's gone now in Los Angeles Mike Carr passes along some useful advice to late passenger Elise wolf really that part is irrelevant because if he said that I could get there and take the flight at 10 minutes I got here 20 minutes yeah but you had something that was not allowed to go through security and obviously that's going to be something the airport has nothing to do with if you're trying to get through with gifts that that contributed to this exacerbated already difficult situation whatever don't let this one experience ruin your day ma'am Southwest ruins my day hi yeah I'm not gonna make this flight because it's Southwest in Chicago Nancy marks still searches for a solution my mother okay you have a couple of hours I want to get there you have a last flight is at seven o'clock I don't want to be on that because she'll be dead when I get there okay I don't need to pack nothing I just ran see what's the next one please can one of you guys call me at Bravo 15 Elaine or field [Music] 's gone now the only thing we have is the one the next one that leaves and let me see what um 4 45 changing planes in Baltimore it gets you there at 10 10. other one that leaves at 7 30 get you there at 10 25.00 she won't be alive no [Music] in Chicago V is trying to track down a group of Performing Cossacks excuse me sir yes who are you flying on you are yeah cool that'll work okay so what's the name of your group uh it's machine code for Russian food group oh cool so you you play no I dance you know okay do the real thing come on now get let me let me hold your coat right hold oh ready okay it's hard in those kind of dudes all right that's cool thank you very much all right all right I thought you were gonna sing a song or something for us no if I sing everybody oh there's my where's my finger Nikolai is head of the Mason call folk group and it's principal singer [Applause] the group is flying to LA but have plenty of time before their flight to show V just what they can do all oh that was really nice back in Chicago Colleen's last minute technical maneuver isn't going down well with the Broncos fans we waited until the line cleared and we came up when Elaine cleared and because we didn't care where we sit so we said to equity who cares but no you're too late the planes right there still connected go figure we made a final announcement and we made an announcement calling you paper from our Airline our tickets does it matter no no but it doesn't stay on here if you go show me on my paperwork where it says come here 10 minutes early that'd be great you know what we made several announcements to call you guys back to the gate we made every attempt to get you here um how long do you give a person a good here at 10 minutes of departure you were subject to cancellation you were not in the gate you had three minutes left three minutes you gave another announcement I am a manager okay and I'm the one who's telling you you missed your flight okay then it don't make sense it may not make sense to Joey but that's the game plan myself I'm living right now [Music] in Los Angeles Elise Wolf's outbursts are over and she's rebooked on the next flight as you return tomorrow at 9 30 in the morning here at 9 50. all right all right all right about this to here I didn't charge you the difference it was going to be 20 difference but I weighed then and she just can't hide her gratitude there was nothing I could say that was going to make her feel good about Southwest about the situation she just she's like a volcano she spews before [Music] at Midway Nikolai is serenading V on their way to gate 12. [Music] [Applause] [Music] we live in L.A originally from Russia my accent's from Russia you like the U.S yeah cool that's the guy right there he's our choreographer all right [Music] now either give me my refund I'll get another airline give me my refund I paid cash okay what is your name Nancy Marx give me a refund see if ATA has the airline you can do that much for me to get me out now 18 what is that last name is I'm smart they are they going to LaGuardia that's fine that's fine I'll have them as closer to the hospital this is all I'm seeing on the computer seven o'clock it leaves here at 3 45. get to LaGuardia at seven o'clock yeah instead of ice supervisor Denise finds a flight on another airline leaving in 45 minutes but Nancy is still upset about missing her original flight there [Music] lady doesn't need to work here let's go he doesn't have a mother does she is time for Denise to hear the other side of the story the plane was um yeah they already pushed it back it was it was on its way out they don't always understand when they see the planes this way they don't make the connection between the jet way not being there that station was out here the plane was already pushed back and she just didn't understand we got her on another flight she's got to get there hopefully before anything happens to her mouth that's about all we did as much as we can do [Music] so no one's higher than you no one is hiring no Joe no one's higher than me today just a few hundred yards away Joey's offenses gained him no yards so brother Dave steps up the defense it might have thrown in the towel but Joey throws a Hail Mary and goes straight to customer services the plane is still sitting here they said they call their names which we did not hear so we came here at 114 our flight's at 1 15 they said you have to check in 10 minutes beforehand the plane's already gone I'm still looking at the plane right now the plane's still sitting here once the doors are closed on the aircraft and the jetway's full weekend we can't do anything else right now we've rebooked them on the next flight so plane is just now backing up I've been on the phone with you for two to three minutes and I've been standing here for five I'm having a crisis right now on the airfare and I paid money four months ahead of time it just don't make sense I mean I mean sorry I don't know what to say my brother made peace with her whatever the case is I'm not doing it right here you guys are on the next flight you're on this flight at 2 45 you're confirmed pick a ticket any ticket go and try to have a good time and just say that oh whatever he goes that's what you do I am aggravated because we should be on our way but you know what the lady on the phone agrees with me and said they were wrong and we will be reinfunded our 200 150 so you know what I'll never fly Southwest again I guarantee it never Grandma's flight we have booked to Vegas I'm canceling it [Music] in Los Angeles an emergency nose job threatens to strand 130 Oakland bound passengers [Music] plane's gonna go somewhere pick up more people it keeps going down the line you get a delay here you try to minimize it because to not get delays on the next leg as passengers board the plane little do they know that trouble lurks just outside the cockpit [Music] s for me to fly on their Airline I'm standing right here with the guy that said I guess they must be discriminating against uh big people Charles Walton is heading home from Los Angeles he's been stopped and asked to buy a second seat I mean he makes me feel pretty bad that uh you know something like this will happen and then he's probably going to try to get me on the same flight but I'm not going to get get a seat where I was in pre-boarding to be able to give me a comfortable seat on the plane we finally got a flight AS news of Charles's problem spreads his colleagues offer their support Big Papa has big papa he wouldn't stop eating eating 24 hours a day we walked around Slim Fast for a long time he should have stole about three cases next time I see you I want to see at least 40 gone 40 is gone well his employer is trying to pay for the second ticket so we're trying to get that all set before the flight push then it's getting really close to push times as his friends get on board Charles waits for his company to buy him a second seat [Music] Chicago the only for boarding don't hold your breath don't read the Bible don't do nothing 45 actually means 235 I'll never fly Southwest again so Southwest Airlines flight 269 coming in from Jackson we are running 10 minutes behind schedule to due to an aircraft swap oh so now it's your fault okay but when it's our fall [Music] oh hunky dory go Denver [Music] I like that shirt very patriotic very nice very nice I was on my right flight too often this is Southwest Airlines at LAX Charles Walton stands by while Mike tries to get his second seat paid for I'm trying to speak to Henry about one of your employees is trying to get on a plane at Southwest Airlines it's required to buy an additional seat with the plane's ready to leave so I need to speak to Henry I should be here are you Henry okay we got yourself one of your employees Charles Walton here okay you we haven't gotten the second ticket paid for you if you haven't gotten the second ticket paid for yet okay so this plane is ready to leave though so we're gonna he's not gonna make his flight if you just get taken care of he's saying that he he's somebody in Minneapolis is when it does your reservations and he's following them and it's supposed to take five minutes but I don't see anything else in him here for a while we're gonna find out Jay did this one come in late let me see [Music] all Charles can do is wait and hope that the reservation comes through in time back at Midway and there's still time to kill and Bella like us to play better [Music] close open all right everybody [Applause] [Music] [Applause] back in Los Angeles Engineers raced to fix a faulty radar antenna in time for takeoff [Music] how long it takes and you're just trying to do it as fast as you can but just as the aircraft is about to lose its flight slot the nose is back on and the passengers are heading for Oakland none the wiser [Music] oh is somebody on the phone there hold on sweetie who's on the phone back inside the terminal Charles's flight is ready for takeoff ready to go home it looks like I may not make to get it paid for by the time the flight leaves so we're going to have to try to make other arrangements for him because he's not going to be able to get on this fight unfortunately [Music] he's going sir go ahead you're fine [Music] here's your receipt let's bling bling them on and there should be two seats thanks Lord thank God yes I gave that form to him go ahead sir happy holidays sorry about that all right okay good holiday [Music] another flight another dollar [Music] [Applause] back in Chicago the entire airport has turned into a Russian Dance Festival [Applause] thank you very much thank you thank you thank you so much thank you one more song from him to me I want him to sing to me like he loves me no I'm just kidding [Music] [Music] foreign [Applause] ER on Airline and now we're in Mexico getting dizzy with a group of do-good dentists she was watching the extraction and felt light-headed and fainted taking charge at check-ins and acting plain Loco at BWI tell me I had a behavioral problem before that now you have my behavior problems [Music] my mind at Baltimore Washington International Darlene Tessier has been pulled from the last flight to Fort Lauderdale and I will say that right to your face just pull me off the flexion I've been drinking when every nosy little mother in the world looking at me and let me guess one might be a lawyer maybe a doctor I don't know I don't care I want to fly oh you're a doctor well doctor this guess what I'm not leaving Baltimore because I'm stuck here I've been flying for over 15 years never been asked to get off a plane in the middle of my flight if I had one drink I'm 33 years old I was asked to leave the plane in the middle of eating my Easter egg a chocolate Easter egg that any of us here could buy where everyone is looking yes that's me and I'm not afraid I now want to do what I do best but you get the out of here and get them home where I belong at Midway the 440 flight to Vegas is leaving on time but Denise is two people short of a full load it's getting ready to leave in about one minute and we're missing two people which is not good but they won't be going on the flight I guess they actually checked in about two 30 so they actually should be somewhere in the airport and they're not so they'll probably be showing up later a little upset that they didn't get on they might not even get out tonight the clock hits 4 40 but there's no sign of the missing passengers so they already they got their boarding cards at eight o'clock this morning where they are I don't have a clue [Music] I think the checkpoint now she didn't want to talk to me at BWI Nicholas hopes to discover what Darlene's doing next apparently she was pretty intoxicated and she is not very happy and she just didn't give him the opportunity to talk to her to try and help resolve the situation no I'm outside I had one drink stewardess is the one that served me I'm going down to see my two onset die they're like sisters to meet I've been crying all the way and that's what your people talk from my eyes I'm eating an Easter egg that you sold for 50 off now you tell that to my dead aunt you Southwest get the out of my face I've never ever been treated the way I've been with Southwest and will never fly your flight again I understand you're upset upset my ads and one was murdered no you have no clue they're not your sisters you were not raised with them are you gonna have me on the next flight are you gonna have me on the next flight if you want to come upstairs you know what I wanted that all out of my blood but can Nicholas find a plan to please Darlene it's early morning in Dallas and a group of young students await the arrival of their head honcho he is um heart he uh he makes the trip definitely interesting you ready oh we've got a camp already here how about that boy the early risers huh y'all think he's gonna get the front seat Dr T Bob Davis and Compadres are heading South of the Border to give free dental care to Mexican orphans at check-in Ray manages a quick checkup from Dr T-Bob looks like you've got a good dentist he's been taking good care of you he won't make us any money would you eat some candy today and maybe some more peanuts okay I only have a Snickers bar just for you appreciate it okay okay we have three minutes to get to the gate I think I didn't see which one we go to north three okay three minutes back at Midway the missing Vegas passengers have finally shown up but they're too late we were looking for you what happened we just paced you we just called you we was getting up we was getting this yeah it leaves at 4 40. it's 4 43. it just pushed away are you serious yeah we leave at 4 40. that's 442. right we leave at 4 40. and we was getting um salad and stuff everything is stand everything is sold out the rest of the night unfortunately to Vegas what we're going to do is put you on the standby list let me get the list for Paul Anderson and girlfriend Angie it's all a question of timing it's about two minutes because we have to leave on time on time that you guys are leaving on time that's very good that's very good I'm very proud of you Southwest leaving on time out of all of the air prices just going bankruptcy and so that's why we're not good exactly why we're not good job okay I'm very proud of you they don't give you nothing but peanuts on the plane so we stopped to get something that was edible and we were like two minutes late and Southwest was on time two minutes when they showed up the aircraft was actually pushing back it was past departure time so now they're on standby I'm going to be honest about it now and she's telling me to go they took it pretty well I don't know how if when the night goes on and they can't get on how they're going to take it I don't want to go but she's telling me to go because if we don't get a flight to Las Vegas I'm going to be very upset [Music] at BWI hold passenger Darlene directs her disappointment at Nicholas now you want to call me drunk and now you want to say whatever you I don't care you just still didn't explain to me what happened I'm still trying to understand Easter egg you want to see if the Easter egg I was eating here I don't need to see the Easter eggs here's my Easter egg I was eating my Easter egg that you sold for 50 off you know what you need the money more than me we don't sell Easter eggs that's a specialty store that sells cookies yeah it's right downstairs it's in the sample okay so what did that thank you not actually not being on board the fight that's what I was eating when I was kicked off the flight you jerk well apparently that that was not the case it appeared to our flight crew that you were under the influence of alcohol um Andre why because I'm eating an Easter egg I'm not too sure about the Easter egg part all I know we got to call it up here that you were under the influence of alcohol if you eat an Easter egg on Southwest Airlines mind you you will be removed from the flight we can address your ticket we can address your tickets okay yeah how are you gonna it's a one ticket get it right all right one round trip one person that's one ticket not tickets get it right I'm supposed to be the drunk one you're supposed to be sober right okay thank you thank you for the correction in the English vocabulary Dr T Bob and his posse of dentists are on their way to Harlingen Texas this will be my 29th year to go down there to the orphans take care of the orphans and Mata Morris the Baptist uh Casa El refrigio El hogar whatever the name of the orphanage is we started taking Dental students and we had a hundred and five one year and 107 last year this year we have around 80 of us they're having some drug cartel War down there and a lot of people backed out at the last minute because they're scared to go down there they're afraid we might get hijacked or something or shot at maybe Jonathan is a lowly lowly freshman downstairs I'm just the first year it's a first year they keep us in the basement he doesn't know what's going to happen he has no idea what's going on do I get to put my hands in anyone's mouth well you might okay but you be careful they might bite it okay there's a little problem with Communications at times and so we open their mouth and point you and me and and smile real big and they know what we're about to do back in Chicago Paul is still perplexed by the uncertainty of his situation she just said over there that there will be no more flights okay no am I going to be on a flight don't tell me no and I can't beat somewhere else okay I mean that's always your choice but don't show up like you you booked you didn't show up so that means that we have the chance of getting a standby on this one we can confirm you on is at 8 20 tonight okay you can always go standby up to that point you may get on the 5 30. that's also full thank you I had no Behavior problem until I was pulled off the plane and the plane left and they made me watch the plane leave Darlene is still at BWI so don't tell me I had a behavior problem before that now you have my behavior problem okay but we're not gonna continue is what do you have a flight you're gonna put me on right now that pushed me to my sister's grave yard she just got married two weeks ago her Stone was just put on there do you have a good flight okay but you need to help me to help you I will never ever again ever fly Southwest Airlines I rescheduled her for tomorrow morning first flight at seven a.m and I explained to her that you know her behavior that she displayed tonight cannot continue until tomorrow morning and once she is calm and her behavior doesn't reflect her behavior tonight then she'll be okay with with getting to Fort Lauderdale tomorrow morning at Midway Paul is not taking perhaps for an answer but he gets a surprise call continue with our boarding process B17 no I don't yeah he told me to stay on this side he said stay on this side yeah you going over there and they confirmed that flight for right now I need to get him on the next flight right across the hall flight 12 48. so they're on their way to Vegas and I guess they're happy I'm totally proud of you especially you need a promotion she needs a promotion and she needs a promotion I'm very happy that my luggage is not playing slot tonight we're very happy bye-bye [Music] at BWI Carol thanks two Hispanic passengers have gotten off in Baltimore thinking they're in Raleigh North Carolina we're looking for passengers from flight 721 going to Raleigh Durham well we're getting ready to board the throughs right now because the aircraft that we're using is here so we probably have 15-20 minutes tops it's all through the concourses with no luck yet I have supervisors looking for him down a bag of okay you know I've walked all along when they got off here they think they're in Raleigh so go ahead Gina [Applause] they're boarding now Gina thinks that she might have an episode Carol never mind lost in over half a million square feet of airport will they make the last flight to Raleigh Dr T Bob and Company make their way across the border into Mexico and now we're in Mexico here we are we've entered Matamoras it's just a whole different world changes really quickly just as you cross over it's really kind of dirty and poor looking it is a high military presence right now because of the drug cartel problems in the area the United States government issued a warning a couple months ago about travel into Matamoras there even been abductions haven't they there have been abductions there have been kidnappings there have been murders they they actually ride out here somewhere nearby uh they killed six of the guards at the prison six of them were in a car wow and were all murdered at one time by the drug people [Music] north of the Border Carol fears the missing Amigos are still lost and bewildered at BWI I think they might believe they're in Raleigh but they actually are in Baltimore we've probably got five or six more minutes they've already left security then they're kind of wandering what's the name of those passengers we're looking for so we made four pages and about a 25 minute period all right well unless they've already left well you just look one more time out bag of service I'm just wondering if they're down there as well that arrivals yeah let's just give it one minute they made the announcement but then let's go last name Chavez and Gonzalez yeah we're leaving it looks like we're leaving we haven't found them um no one's responded to any of the pages no one's locating anybody so we're going it's already 20 minutes delayed unfortunately my guess is left on the night in the airport but have the missing Men passed Carol by in the night down Mexico away Dr T Bob's team make it safely to the orphanage and find a long line of eager customers well they have nice Smiles we'll just see what it looks like once they open their mouth as you can see they're not hesitant at all about getting their dental care I think they enjoy coming we need to get going we need to get doctors working we need to get patients in chairs Dr Smith from Dallas she's going to be seeing our first patient of the day I asked where what is hurting and she pointed to the specific sites now they've listed six teeth here that need attention Jonathan your job's going to be to keep her from drowning okay my job is to get them out of pain so that we can get their trust and teach them that that limited experience but Christ is a permanent experience touching loving hugging all of those things expressed why we're here then when the Americans come back they're not afraid for some it's a shock to the system she was watching the extraction and felt lightheaded and fainted the word oh you'd be ashamed of that we wanted to have a show and tell we wanted to show reality in the dental office and we did it today thank you next in the hot seat will be seven-year-old Jesus are we having fun huh isn't it neat he's such a super kid laughs inside at BWI there's good news and bad news Well we found uh Mr Gonzalez and Mr Chavez they were going through security Bob actually saw him so uh I'm telling them now their plane is gone but do you speak English Okay um yeah the plane has left so we need to get you on a flight tomorrow now Carol must find a way to get her message across are you able to assist me in Translation I don't know that we have any Spanish-speaking employees here right now I'm trying to find Veda is she in there did she oh she left like for the night we want to kind of communicate with him that we can rebook them for tomorrow and give them that information and see if that's what they want to do why not Carolina [Music] all right bye-bye they say they want to find their own transportation so I'm assuming they have someone in the area they're going to try to work something else out she explained to them their options so they do know there's a flight tomorrow morning that could take wow which probably is going to get them there quicker it's like a six hour drive it's a long journey into the night for Erasmo and margarito [Music] South of the Border there may be complications for Jesus I don't think he will be very long the Decay is so deep a specialist has to be called in we're in the process of getting the child anesthesize it can be a little scary if you deal with kids you deal with it every day he doesn't understand the numb feeling it's not hurting him now he just does an understanding we don't have that capability here it's really not hurting almost done trying to get that on the top okay that's just a rotten too he did great that's a lot of work for a little guy the only human mouth that I've been there before was our cadaver and gross anatomy so this is the first live human mouth that I've been around so it's a it's a different experience um you know you can make someone bleed if you poke them so you got to be real careful while you're poking but there are big problems in there that you can fix so it's kind of cool we've accomplished more this year than ever before the whole trip is a spectacular demonstration of what American young people can do they came they did it that's what we're about making the impact in our world [Music] Airline today and 45 minutes now so it should be right about here hi a mother needs a helping hand oh man I got Drew all over my shirt and a passenger's bag gets the glove treatment don't bend over [Music] every second counts when you get to the airport if you miss your flight you could be stranded for hours I can get home in Detroit less than four hours and in the rush to catch your plane sometimes the most important things can get left behind [Music] thank you at LAX abandoned bags outside the terminal could create a security alert for the whole airport I was called out to the curb because there are some unattended bags here and usually when they're unattended bags we 've checked the tags Southwest tag will page and overhead usually they're within a couple of couple of steps away from the bag we can reprimand them and then they're there with their bags well in this case they don't have Southwest Airlines tags at all they have Greyhound bus tags which is a little bit perplexing Yolanda has already alerted the airport police [Music] he's going to get the dog to sniff and determine if there are any explosives in the bags and um and clear them that way [Music] with the bags declared safe the police begin trawling through their contents to find clues about their owner over at Midway Colleen is closing the flight to Providence passenger Scott Johnson is ready to board but his elderly parents have disappeared my mother is elderly she's got incontinence problems today and they're changing her and we're trying to get her on the plane she's got on in a wheelchair that's what's going on but I don't know if they're going to make it foreign [Music] [Music] all right let me go see if I can find out where they are they don't know who's helping her they've been doing it for 45 minutes now so it should be right about here she may be having a problem in the in the restroom and maybe I can give her all sorts of attendance and everything they did yeah so [Music] back in La Yolanda's mystery takes an unusual turn Airport Manager Danielle has come across a man who she thinks owns the unattended bags before you lose it I was walking over and I saw this gentleman in the corner and he was kind of leaning over and acting suspicious and I asked him if he was okay he leaned up and said he's fine I asked if he was traveling today he said no he then stated that he was going to Salt Lake City tonight at 7 30. asked him if he had any luggage he said he didn't know so then we kind of put two and two together and think that it was possibly his luggage outside um he's unable to stand and we're just trying to check his ID right now what did you drink you drink here or you drive back on the plate okay you've been drinking [Music] with little information to go on the police decide to detain the man for his own safety back in Chicago there's still no sign of Scott's parents and the flight is ready to leave we're close the door do you know how long till well we're at departure now and we can Lisa can give you another minute or two but if we don't if we're if they're not here I think we're going to look at maybe if that's okay with you okay but I really appreciate it yeah not a problem I'm gonna walk to there and don't but I don't want my stuff on the pick I walk right to that escalator and just look back with you okay but I only Scott I can only give you another minute or two okay I don't feel good about it at all because she's not well right now and it's you know I mean it's a crisis because she's in a wheelchair I want to make it easier to get around the plane let's go we gotta go we want to grab your gear and then look and get me on the next one okay I don't see anybody I'm getting my ear off the plane because I went and reserved some seats [Music] at the ticket counter 18 huge boxes destined for La mean a stressful Race Against Time for Morrow there's uh six passengers they're traveling obviously but uh I guess they're moving so now we've got 16 or 18 boxes of something all these boxes have to be checked technically they can't travel they can go even though you know we're not no moving company but each person is checking three boxes these are all fine it seems like they're all under 70 pounds too but the the one thing though is that every single one of these boxes have to be signed for okay we got a problem there are flight leaves in 25 minutes none of these are checked in but there's no sign of the six passengers over in departure with no sign of his parents Scott removes his bags from the plane so are you guys taking the other one you got it thank you sorry about that that's okay [Music] tell her not to pull it yet suddenly good news here hey you guys are good you should know her face they said somebody just said she's here you sure [Music] no not them I'm sorry I thought I saw the Wheelchairs and I ran down but it wasn't them good try I'm sorry it was the wrong one I tried with no flight and no parents will Scott Johnson ever make it home thank you at LAX Larry giavelli has missed his flight to Seattle but hopes to get on the last flight leaving at 7. you checked in your bags it's four o'clock you checked your bags at 10 30 this morning right so where where were you from 10 30 to I've been wandering here all around it nobody just told me where to go have you been in the airport wandering for five and a half hours looking for a flight yes okay now one of the things is that I can smell alcohol have you been drinking yes I have okay one of the things that we do is if we use silver to fly you're clear on that right yes sir okay so in between now and in the time your flight is you're gonna sit and wait I like it before that fight leaves we're gonna have to come back and just make sure that you're you're not smelling like alcohol you might want to get some food you get 2 hours and 45 minutes before you fight these and we're gonna have to assess the situation as that goes on yeah sir thank you sir okay your eyes are closed is there is there something reasonable I wear glasses I'm just like me okay all right maybe it was I was ugly or something oh no trust me you are but do you need to call somebody or let them know what's going on no they know they all yelled at me they all yell to you yeah okay I know you're stupid but you ain't that stupid all right did you ever missed a flight before no I've never flown before in my life really is that why you were drinking or yeah because um big old 10 thing go down real fast so you're nervous yes nothing to be nervous about we're a very safe Airline and I'll check back on you in a bit okay yes sir thank you sir thank you Lawrence I guess we're just gonna have to wait and see you know what happens I mean he's got three hours almost before his next flight so he seems very Cooperative get some food in him we'll take him there I don't think we should have any problems with him as long as if he doesn't go to the bar between now and then [Music] thank you over in Chicago the six passengers arrive a mom and her five kids including an eight-month-old infant 18 boxes mean a lot of paperwork and they are running out of time Morrow is left holding the baby [Music] flight but we gotta call down there I gotta call uh can you do me a favor grab the radio see if you can call the soup hey this is Mario for the ticket Connor we've got a party of six and a lab child that are going to be going on your flight the last name is uh Milson m-i-l-l-i-s-o-n they're gonna be uh traveling on your flight we're just checking them in right now can you call B5 for me and let them know that we got a party coming down [Music] oh man I got true all over my shirt I'll trade you the millison family should safely make their flight but it's going to be down to the wire for their luggage so I already called t-point where the bags go down and told them that they have 18 boxes that are late check and hopefully they make them you know they make them winter bags because if not it's just a lot harder to travel [Applause] [Music] if you think about it you're gonna have to get a U-Haul you're gonna have to run she had five kids or whatever situation may be Stroud you know what we could we Southwest takes three bags or three items per person some people know the ins and outs of it foreign [Music] checks up on Larry giavelli we're just checking out to see how you're doing uh loss you lost you're at the right gate so we still get a little time did you get some food no I haven't because I don't want to leave the gate because then I'll be lost and you can't leave your bags behind because there's criminals around here and you're at the right gate Angela's over here the gate's not going to change for now so I did walk around and uh your eyes a little bit more open which is a good thing so right on and how you feeling uh hungry you hungry hell yeah so you might want to get some food McDonald's yes sir thank you sir for all your pleasureness he's not drinking he's very lucid so I think he's gonna be okay Mike's confident he will make the flight but Larry has other plans uh away from my flight uh find a bar and have some alcohol that's all he does get inebriated and hopefully not miss a flight again in Chicago there's only one more direct flight to Providence and Scott Johnson's parents are still missing we're going to make sure that you guys make that last flight we're not going to put you in a standby situation just because I mean is dad in a wheelchair also it should be he's pushing the wheelchair now it's weird when your parents start losing it yeah I know I well the diarrhea I mean something you couldn't predict we were all loaded and then she had to go to the bathroom and then we got out and then she got to go again and you know it's like that kind of thing get three or four 20 minutes before 30 minutes stops on the way and it's like a problem what do you do if it happened to you you deal with it Colleen and Nikki continue their search I don't think they I think I think her the accident she had was before they came through security I'm going to check with baggage service to see if she's down there in La there are still questions surrounding the owner of the unattended bags Yolanda is determined to find some answers those bags that we were looking at and he seems to be under the influence of something we haven't determined what but the police are going to take take care of them now from this point on before they take him away the police want to know if the mystery man is booked on any flight leaving LAX tonight know sort of what's going on with them I'm not saying that he has any reservation on Southwest Airlines today tell the police that at Midway baggage services are dealing with an unusual problem a bag has been damaged in transit and it seems to be buzzing last time we we had a bag that was humming and we thought it was a toothbrush and we went inside to turn it off it wasn't a toothbrush so they're not too anxious to go in there and turn it off this time a little Gadget your enjoyment in there I want to see what it wants Benjamin pattis please report to the Southwest Airlines baggage service office but we pay the customer and we're just going to see what's going to happen so when he comes in we'll find out [Music] back at Midway the search for Scott's parents is finally over okay come on Edith we'll go back to the gate Scots at okay okay it's got I can't bring it back mom's still not feeling well she'll have a few hours to just kind of rest and see how things go the sun was really hopeful they would be able to make that flight but he couldn't tell what restroom they'd gone into so they'll be fine it actually worked out well in the end gets things settled down you know three hours later they are finally on the way home to Providence I take your own picture when you get run over in L.A Larry has remained in the gate area but hasn't gone unnoticed the same thing he comes up to me every five minutes and he'll ask me if he's on the flight I've already told him he's on the flight I told him go ahead take a seat you know and I'll get you in a few minutes he just came up to me again I didn't even say anything I just said go sit down because every five minutes it's like and he doesn't remember the thing so it's like I know he's still drunk the eyes outside Yolanda has discovered the mystery man's name but there's still no answer as to why he's at LAX she's found a contact number to call Southwest Airlines yeah seeing as his last name yeah so uh but they're taking him um he's been detained the police officers are taking him in the police car I think to the station foreign oh who are we talking to we were talking to yeah he had just had been working for a restaurant for one month the guy that I spoke to fired him and took him to put him on the bus to Provo he said he got on the bus I said yeah but then he apparently got off the bus it sounded like he's having a very good day he's not having a good day no and I really wanted to try to get a hold of somebody just so that someone knew he doesn't know where he is so I was hoping to be able to tell someone else take care of yourself bye-bye thank you [Music] back at Midway backup has arrived Angel is preparing to get to the bottom of the buzzing bag mystery something first name of Benjamin by the way that's a toothbrush we heard something vibrating in your bag we didn't know what it was it was your toothbrush it looks like it must have got caught in the conveyor belt or something we're going to reimburse them for the damage items which we're giving him a new bag he's going to tell me how much he paid for this pajama outfit is that it's the pajama outfit yeah if he was happy he got a new bag and plus he got a travel voucher back at LAX Bronwyn finds some interesting information about Larry we've just pulled up his reservation again and apparently his brother has called into a reservation center saying that his brother does have a mental impairment including motor skill problems and you know pleased to assist him in any way which would to me would could explain why he is passive yet his eyes seem you know a little they're not bloodshot they just don't seem to be opening all the way I'm lost okay well you're going to Seattle right yes ma'am you missed your earlier flight yes ma'am yeah because I got lost like I've never flown before how are we doing now um still lost still yes ma'am now now change planes in Sacramento are you gonna be okay doing that uh if there's like a help for retards and stuff yeah I could do it Bronwyn phones ahead to ensure Larry's journey is Problem free we're gonna go ahead and um get them on this flight and then he's gonna change planes in Sacramento and he'll get to Seattle tonight at 10 30 about uh on point one three four finally Larry's on his way

Channel: A&E

Views: 875,138

Keywords: a&e, aetv, a&e tv, ae, a&e television, a&e shows, a and e, a+e, a&e full episodes, airport, airports, southwest airlines, passenger, passengers, flight, flights, flying, fly, flight attendant, air hostess, pilot, plane, travel, traveling, trip, trips, vacation, vacations, season 2, episode 4, airline, airlines, airline scenes, airline full episode, airline episode clips, airline clips, airline episode scenes, pilots, flight attendants, airport employees, AIRLINE MEGA MARATHON

Id: EMuNIB0QvgI

Length: 107min 15sec (6435 seconds)

Published: Sun May 14 2023