Airport Staff Deal With Angry Customers At Check-In | Holiday Airport E3 | Our Stories

lanzarote airport where temperatures soar don't you swear at me i will i'll sweat i know that passengers would be a lot better i think tricky passengers are pounced on [Music] [Music] getting back now until about half past seven it's quite crazy we have two thousand people arriving in that period of time it's not only passengers that go missing holiday nightmare we're after losing our luggage our luggage has lost us well life can hang by a thread [Music] until we continued [Music] [Music] the sun-drenched spanish island of lanzarote an atlantic paradise just a stone's throw from africa we brits have taken it to our hearts creating a little piece of england with guaranteed sun over a million of us arrive every year with chilling out on our minds but it's inside the airport terminal that temperatures can really soar and today is no exception i am not having people laughing at me i've seen better faces on top i've seen bigger men on wedding camps and you might don't even come into them when you're laughing that love try looking in a flippy mirror oh no i forgot you can't you'll break it with your scratchy neck because you picked on the wrong one there because i'll let you flat out this woman got stuck between two cues and couldn't get to talbot is running the check-in it's their job to calm things down i will you're very ignorant and you're very wrong would have to tell the captain on board what's happened at check-in yeah because you asked that man and lady i didn't do nothing i was just getting there and the big one went knocked me flying and told me to rest off and then call me a what tends to happen around the chickens is a lot of people so the only thing i can do is get in the middle which is a little bit dodgy because if something happened i could have taken a punch but which because she was really angry the woman but i think it's the way she speaks she's from the south they split the pattern she's out make sure that they're at the front of the aircraft and he's at the rear of the aircraft all over what all over because she didn't want to wait an extra two minutes or she didn't get in the right queue i mean we haven't had any queues today tempers have cooled and the plane takes off without further trouble arisife airport has been designed with one thing in mind the holiday maker and over 5 million of them come and go every year it's the job of the ace handling team to put bombs on seats and they will go to any length to do it a passenger on the 12 45 to gatwick has gone missing at check-in theresa baker the head of ace is on a manhunt i'm looking for a man who was overbooked on one of the first flights we've got a seat for him i've got his ticket his reps down there she sent him up here and we don't know where he is and kim's the only one who knows what he looks like there was two of them one of the men sat down there where i asked him to sit and stayed there and i said i'd come and find him as soon as i know what's going on with the monarch flight he sat there as soon as i knew that i had a seat on this went over and got him he's checking you gone 10 minutes ago the other one i just can't find anywhere anyway he's got a really shiny ball dead normally you can see it you know what does he look like bald head with dozens of people waiting on standby mr vine's seat is in great demand if they can't find him it'll be sold to someone else try and find mr ryan for a few hombre cowboys [Applause] [Music] the flight so i don't know he's disappeared off the face of the earth with the flight about to board kim gives his flight to someone else he has no air and now he has no seat what had happened is the rat it booked him onto another flight but hadn't told us and normally if that happens they'll come and tell us straight away so we're not running around like luna's trying to find him i didn't want to let a standby go if he was still left on the ground so if they'd have told us it would be much easier back in the ace office getting passengers without tickets onto flights is a big part of the job it's an extremely busy day for standby people come out with one-way tickets and then because they were cheap and they were easily available and they think that the way back's going to be the same but the reason they couldn't get a return was there weren't any andrea and lisa have just landed in lanzarote they're on a radio competition to get as far away from manchester and back as possible in 24 hours on just 300 pounds we've got no funds this is the only honestly we've been at manchester airport seven o'clock yesterday morning they arrived on one-way tickets and need to get off the island if they want to stay in the race to win a ten thousand pound car i was just saying that we used our money getting over here we've only just got in we need to get back now either that or if we can get to america back in the night this will be the winner you need to see ibiri if you want tickets to america but if you don't have any funds you won't be going anywhere i'm afraid they won't give you free tickets is there any way that you could help us so people put your stamp on a manchester card right okay thank you all right as far away from manchester as they can before tomorrow morning but they didn't leave until this morning somebody's got the dominican republic well i don't think they'll be getting back before tomorrow morning so but they they've got to do it apparently that money i did ask them did i get a chance to win it apparently i just get fame and fortune in stockport where i already have it for the amount i spend on shopping at christmas curtis clements has had fame he's a 60s soul sensation the lead singer with the foundations he has a sellout gig in milton keynes tonight but a long delay means he's on the brink of losing five grand and disappointing thousands of fans this is serious because you know like me you know i don't mind an hour late but you know like uh due to leaving five so it's actually going to be four hours yeah it's going to be three and a half hours later i'm too late to go and work yeah you know my band is waiting on me yeah company's waiting on me it's not appreciation because you ain't helping me don't you have somebody higher than you yeah so you're the boss and you can't do nothing i can't do anything about taking people off a flight to put you on it the flight is booked full if there are seats on the 20 past three people don't turn up i'll put you on but there is no guarantee how is was delayed we got to the departure desk twice tomorrow i'm at skegness right the day after my head 35 hours 35 hours well not tonight they if they have to if they have to find a way to get me out of here because they can't afford to pay me the money i'm losing well i know but i've been you know i had my business to open and i didn't get that right so let me go have a look [Music] curtis could wait for a standby but there's no guarantee he'll get on he's due on stage in six hours and is desperate not to let down his fans coming up we meet ace handling's only male member he's very good with all us women very very good little amy is split from her family what are these and it seems there's no way home for andrea and lisa i just can't see light at the end of the tunnel [Music] a long delay is stopping curtis from getting back to milton keynes for a big gig tonight he's on his way to ace handling and this time he's brought his manager unfortunately as english people we don't complain we don't complain about things you know we just take it for granted and there's all those people sitting out there waiting until five o'clock and there's no guarantee there's going to be a plane of fire did they tell you what caused them no that's what i'm saying you know explanation of you know leaves on the runway there's leaves on the wrong way okay that's what it was wetlands is that what it is curtis is set to lose thousands of pounds if he doesn't make it back to milton keynes tonight i mean it's time we start you know saying like you like the american french everybody it ain't right you're good it should be there happy to take the money though spending hundreds buying tickets on an earlier flight is the only option curtis's manager flashes the plastic to save the gig anybody else go get the whole queue over yeah yeah yeah we're ready we're ready and then you need to go to check in number 29 [Music] okay thank you thank you very much [Music] andrea and lisa have been trying to get out of lanzarote for hours they're still chasing the dream prize of a car but are having no luck getting free seats with no money and getting desperate the girls call the radio station running the competition and are put live on air hello it's me i'm okay very very tired very very tired we're here at lanzarote airport um yes it's a one-way ticket and we need to get back their sob story doesn't get them much sympathy back in stockport the station is sticking to the rules and they're on their own that was graham's present i had a bit of a chat with him and just to tell him what the situation is then went live on her obviously so everybody can have a good laugh bottles once again [Music] ace handling at the eyes ears and legs of arasipe airport they're a formidable team and in an office full of women handling planes and passengers 21 year old irkin is the only man [Music] see what god parked with [Applause] he's very good with all us women very very good things because he lives in a house full of women he's very used to women having three sisters only as well no brothers i've had a bit of training how to cope with women but sometimes i seem to forget on there and they cut they talk about things that i don't really need to know it may be surrounded by women but erkin's real passion is planes i don't sit outside looking for planes i do that on the internet a lot though but um not on actual physical side sitting outside on the beach looking at planes but i do know my planes so i do like them it's like south where he lives he sits on the roof [Applause] a big telescope like that oh that's a five just coming in there comedian about time things are comedian as well planes didn't have passengers would be a lot better i think but um but no it's all right i don't mind them because i don't my job doesn't entail facing passengers that often but today erkin is on the front line at check-in and he's got a tricky suite to contend with sorry about it [Music] the gentleman wanted to sit in an extra leg from the uk when he traveled out here but it's only one way and he wanted one going back but there isn't any available on this flight i'm traveling herkin has to explain there are no seats with extra leg room but the swede isn't happy sorry [Music] everything was sold out so i will sit cramped and probably have to stand half of the trip over there he checks with the crew if there's anything they can do then he knows that but he's really kidding no he won't so they're gonna stay where they are yeah but they've kicked off the right fuss about it just to let you know the swede is about to board and erkin has to face him again okay the cabin crew can't do anything i'm afraid because the passengers that are in the exit rows they already sat there i'm afraid sorry they paid for them to see so we can't ask anyone to move andre and lisa have been waiting for six hours there are dozens of flights but no seat for them no ticket no money and no food got a bar of chocolate it's got alaska's that is it until tomorrow morning trees is trying to get them on a flight but she's confused where all their money's gone just trying to get my head around this to see what we can do on here it says that you had 300 pounds right you paid how much for the taxi um the taxi to the airport was about 10 quid yeah then we had to get a coach from manchester to birmingham and then from birmingham to gatwick right and then you paid 35 pound each for the two well it was so you still do you still must have some money left we've got 20 quids couple of euros so i mean on here it says that you like you are responsible for getting back does not think to bring any spare money we wasn't allowed you weren't allowed to bring anything other than that you're only allowed to use um what you've been given you're not allowed to have any other credit source of any sort of really they don't think of the consequences until they're actually they have them in their face and they go i'm in lanzarote i'm two thousand miles away from home i've got two children waiting for me and i have no way of getting back yeah i just wanna go home [Music] i just can't see light at the end of the tunnel i really want to go we've not got no credit cards no nothing they've been to birmingham on a bus they've been all over the place i'm sorry i don't know i think it's really i'm really irresponsible isn't it seeing the car gonna win a car that was all she was thinking about she's gonna win a new car by doing this we didn't even know what we were doing until yesterday morning so we got down to the radio station that's when they told us so then it was just a case of just go so that's what we've done and this is where we've ended up [Music] in trouble they've got a bar of chocolate for their provisions i think they presume cutting it up into blocks to sort of ace only can help you lanzarote may be a spanish island but for the british it's a home from home [Music] with a backdrop of volcanoes its black sand beaches are packed with holidaymakers indulging in sun sea and cedvessa but for these new arrivals lanzarote is not going to be a holiday they are the first choice rookie reps and for the next seven months their lives will revolve around keeping the brits abroad happy round the clock debbie hallmark is one of their supervisors and will help them settle in for the summer season they get an apartment shared cars and a hundred pounds a week wages selling the island excursions will earn them commission extra beer money but for some like leanne bosley landing on a volcano has been a bit of a shock there's nothing here where where's the i can't see anything and i'm distinctly worried by it gonna be kicking off if i don't find a hotel soon while leanne may not be happy roommates stephen and nathan get on with the job of finding their apartment number two number two we're about 16 fair enough i think i'm going to cry when i'm going tonight nathan's a bit preoccupied too about the sleeping arrangements and i've enjoyed the virtual show it's been fantastic but i am just coming in here now and i'm like oh my god there's nothing here to be nice for you in the morning yeah i think so yeah i'll be good at home for next seven months in it so you'll be good getting home can sometimes prove the most difficult part of the holiday amy and lisa have been stopped at the boarding gate and are now split from the rest of their family we just got onto board and she just said what are these and i just said i don't know and she just pulled us aside and told us to wait there and then we've just been to see the doctor and he said we can't fly so my husband took the other two children back here amy's broken out in chickenpox first choice is debbie hallmark is on hand to help out the doctors just informed our hospital in fresdell carmen that she's pleased to have a doctor's supervisor so in our first years office are now looking in for you so they'll have meanwhile kim rushes to get the rest of the family onto the flight the insurance that's the reason why we've put your husband and the two other children on the aircraft because your insurance will cover the person that's involved and the parent that won't cover the two parents of any cover one while the others head back to lancashire lisa and amy are left to fend for themselves in lanzarote it's the first time in 10 years of marriage the couple have been apart if you want to follow me we'll go up to arrivals and we'll get your suitcases and then we'll get you a taxi to get yourself sorted out but it's only just starting to come out it's really horrible but it's just so dangerous the whole aircraft went down with it that would be in big trouble it could take another week for amy to be fit to fly it's going to be a long lonely weight having sorted them out somewhere to stay debbie's backing arrivals for another pressing engagement her boyfriend richard has landed from gatwick she hasn't seen it for months i know it's been a long time for the last three years debbie and richard have been working together on the cruise ships and they haven't been on dry land for a long time but this season they'll be the first choice supervisors in lanzarote andrea and lisa have been trapped in the airport for 12 hours with just a bar of chocolate between them there's only one more flight to manchester today lisa has given up hope of winning the car all they want now are tickets home we're not probably excited we should start looking at renting houses really they can't send us away forever we'll come back in the morning it's the 11th hour did you fax it through and the radio station has been forced to bail them out you need to check in straight at 35 and if you need to make a call make a call after you've checked in okay flight will be leaving in about half an hour's time all right thank you very much for your help you're not getting the keys to the car but you can have your ticket home i don't care about the car after spending 12 hours in lanzarote without leaving the airport they're finally on their way home coming up there's an emergency at gate six it's quite elderly richard is keeping a secret from debbie hidden in a crevice that hopefully debbie will never clean behind and it's a baptism of fire for the new reps what do you mean they've gone and they've had a major round about it all and they've gone gate six lanzarote airport a flight to manchester is on an hour turnaround but an emergency on board has grounded it in the ambulance right there right he's told everyone everyone's talking with us okay all right darling all right charlotte and jill from the ace team are helping the crew deal with it an elderly man has collapsed on board and they need to get all the passengers off and the emergency service is on one of our passengers needs some assistance with an ambulance all right it's quite elderly but it could be his heart i really don't know the doctor isn't saying anything this moment extra help is on its way from the red cross right it's not a technical problem it's one of the passengers needs the assistance of an ambulance if you'd like to make your way up when we're ready the man collapsed as he was taking his seat towards the back his size and the confined space makes it difficult to move in [Music] [Music] what will happen is obviously they just need to get the gentleman off now his wife's with the crew being comforted but we need to obviously talk about getting the bags off so that we can carry on boarding and then just um you know the flight will go but we've told operations in the uk that usually takes about half an hour but obviously depends if they manage to move the gentleman into the amber lift so let's wait and see really they decided to bring the gentleman out and obviously bring him to the front of the aircraft in the galley which you know is very tight and they have to take him round into the amber lift he went blue and it was blue the sky literally the number one was trying to ask him you know blink if you can hear me he seemed to come round then he went again having suffered a suspected heart seizure the man is rushed to hospital where doctors are on standby [Music] ian chapman is head of first choice across the canary islands he's responsible for 45 million pounds worth of business a year his reps are on the front line selling the dream the great british public they're a funny old animal um they love a great time they love nothing more than a drink and they live for their holiday people just want to go home with a great suntan and a head full of brilliant memories and and for a rep the important thing is making sure that you're part of those holiday memories and chapman's new reps on airport training are realising just how tough it is to impress those holidaymakers okay good morning everybody [Music] my name is leanne and our driver today is can i ask that you'll secure your seatbelt and that your seat is fitted with one i can tell from tell from looking around the coach though that's completely wrong on behalf of everybody at first choice group and sister companies welcome to the island of lanzarote everybody wants to get older the first customers get on the first coach pick up the first mic do the first cabaret do the first welcome get together that's probably the big one um nervous probably a little bit of self-doubt can i really do this job i've never talked in a microphone before in my life so i've never heard my own voice and i want to first talk about oh it's me you're supposed to include in your speech and you're all trying to get everything in yeah but once you you're up there i don't know if you if you make a little bit of a blur then i don't know how are they gonna know because you know you're giving them all the information and you're doing it it's more practice it's you know this makes perfect it's decision day for amy steele a week ago chickenpox stopped her from flying home her mum lisa took it badly it's the first time she's ever been separated from her husband today they're hoping for the all clear i think it was just the shock of it because you know you've had your two weeks and you get ready for home and i was ready for home and then just to be pulled off at the last minute like that i think it just shocks you know and then them having to go and you know being left here on your own not knowing anybody not knowing anything it's been an agonizing week stuck in a hotel room desperate to be back home in charlie fine [Music] so the five days close to two days means that now she's able to fly and you're able to go okay when you see it's healing up that's the moment when it can't catch it okay amy even though amy's still covered in spots they're not contagious and they're free to fly home whether i need help she's absolutely fine now she's not contagious anymore so we're trying to fly as of today really just want to go home dawn thursday the busiest day of the week at aracife airport the brits and the irish are coming up to 40 000 of us come and go on 250 planes it's known as mad thursday in arrivals nerves are on a knife edge what better time for the new reps to get their first taste of the job for leanne it's starting to sink in what it's all about the reality is you've got to get up early in the morning you've got to do transfers you've got to have to deal with the general public and the problems that that brings with you and i think it's hitting home to a lot of people now what it's really about the first one's always the worst so just get it out of the way right yeah now until about half past seven it's quite crazy we have two thousand people arriving in that period of time and that's when you see all the reps down here and it's really busy at the busiest time of day things are made worse when high onshore winds bring five flights down early dozens of bags on the irish flights go missing this is the dreaded holiday night where we're after losing our luggage our luggage has lost us no clothes no luggage nothing we've got all his clothes but not close to me we're just missing one bag we're not too bad we have one bag the suitcases could have landed anywhere between cork and the canary islands for stephen it's in at the deep end taking control he sends noreen and dennis back to the luggage carousel sometimes we just picked it up so we'll be swapped over when we get to resorts shut it back within half an hour so this will be good so much if you've noticed it's gone right i'm gonna get my coach leaving noreen and dennis to fend for themselves well back at the desk confusion reigns if that's the case the bike should be here then shouldn't they if they were down there on the footprint it should be i mean as soon as you feel less than they start tracing straight away so it can take a couple of hours to get to find out where exactly where it's going to our courses don't know is once i mean how are we going to get to our pyramids yeah we've got those fights coming in i've got a bus every half an hour going on half an hour later noreen's bag still hasn't turned up having no clothes is a bit of a worry what happens if my case doesn't arrive in the next few days we'll have to deal with that when it comes but don't worry about it too much don't worry it's easy that's easy i understand i understand that you're obviously sure of one suitcase but it may be something yeah it may be that someone else is taking it so if we get you checked into your accommodation then we'll try and get it sorted out for rookie rep leanne things have started to unravel just just lost six people that's all it's not even funny isn't it right right uh you know when you think about needle and haystack that's how i'm gonna look for them with no sign of them in arrivals she heads out to the coach park hello yes yes what do you mean they've gone um they've had a major vow about it all and they've gone no no they're little kids in dublin yes where are they they've gone basically he wanted to go on a coach and he was not he gets closer and there were six of them and it was that size he wants so and he was getting very close and he wanted to get a caloric attack yeah so all right that's not good okay having lost six passengers in arrivals leanne goes back to meet the next plane lord after an hour of searching noreen still hasn't found her suitcase but no clothes is not going to stop her making the most of her holiday well after 22 years of hours it'd be nice to go to a nudist beach as noreen and dennis head for the nudist beach a bag is found in tenerife [Music] for us britons forming oddly queues is a national pastime we do it better than anyone else reluctantly accepting the need to wait our turn not that we take any pleasure from it if there's a spanish chicken they'd all be checked in and the brits said let him queue simon and suzanne mitchell have been delayed in a check-in queue and don't take it lying down putting kim under pressure right well unfortunately if we have passengers in wheelchairs and reservations and nervous passengers and they have to be set in different seats that that's booked for them it will do because the problems we've had are in this queue with big groups of people we were here at 10 past 10 it's now 20 past 11 we've got three small children waiting to get on this plane i think it's absolutely terrible this uh delay that's taking place we haven't been given an explanation of why the secret of beating the cues is the speed of the check-in staff people are complaining because this cue's taking a long while this boy is very new a rookie can easily throw a spanner in the works the queue on the other side has just been shooting forward i wish we'd known about this and we could have got into another queue the mitchells eventually make it to check-in but simon can't resist one last dig just to test kim's cool there's got to be some all-time record isn't it aaron 20 minutes no not till sir are you you have people waiting longer do you sorry well it depends on what type of checking you've got but you is at the end of the queue of all the people to check in we weren't at the end of the queue when we started well we were at the wrong queue we were in the queue that was there okay there was a movement checked in now sir we've seats together thank you an hour and 20 minutes i can't believe that well he says he was in the queue for over an hour and ten minutes but he was at the end of the queue so whether that queue had adam had a problem or not he was still at the end of it so that's unfortunate if he gets here after everybody else queueing there's not a lot we can do excuse me sir excuse me is this this little boy with you thank you [Music] for richard and debbie it's their first season back on dry land as supervisors the busy airport days are the most demanding today two of the new reps overslept missing their transfer richard will have to deal with it hello there i'm sorry to hear i'm richard by the way i'm sorry to hear the problem that you've had this morning and what i'm going to try and do is speak to the people that have fun to the checking desk to organize firstly the seats for you then we'll talk about what happened regards the transfer afterwards i think the most important thing right now is to try and get these seats that you need on the aircraft you should have pre-built receipts no pre-booked seats no taxi turned out so bad they weren't collected in resort so they start the problems started there and on arrival they've had a problem because their pre-booked seats aren't there either so we're trying to organize that for them in view of the fact they've got an infant child whilst trying to apologize to the guests that we're holding up in the queue as well there's been a breakdown somewhere and i'm not sure that these reps actually know what the problem is he said it was a breakdown with probably computer information like once you say that you just think he craig know what's happened then well like is he got two seats up here he's got he's got more than one seat yeah yeah yeah he's ready to do it the guests get their flight home but richard and debbie have to sort out the new reps who overslept and missed their transfer the best way for the new reps to learn is through experience in these sort of different situations and they'll make the mistakes but they'll learn from them and they've got the support of everyone around them anyway i'll get over it they do really care about their job so you know it won't happen again because they care too much a week ago mcdougall was boarding a flight to manchester when he collapsed and his heart stopped swift action by the air 2000 crew saved his life today he's been discharged and given the all-clear to fly home his daughter bernadette who lives in lanzarote has brought him to the airport first they told us it's a heart attack but a heart attack involves cramps to the heart um which wasn't the case with ian his complaint wasn't a heart attack as everyone knows it but it's still he still died for two minutes didn't particularly feel anything any different like than bingo the next minute i'm out apparently it wasn't for the promptness of the crabbing curve resuscitating him and he wouldn't be here now i thank them people you know did obviously saved my life and not have you so very grateful but as i can't remember well once you get out of hospital [Music] i'll probably help me use your pump and treat myself to a paint i think that'll make me paint for the day i might make a double whiskey instead and that's something it's just gifting him a bit getting back on a plane must be very difficult for him again it's brave man but that initial just getting on board finally fit to fly ian heads home to be fitted with a pacemaker the town of puerto del carmen is where first choice supervisors richard and debbie live richard arrived on the island having made the biggest decision of his life but keeping it a secret from debbie has been difficult i met debbie kind of after my first three kind of wild years and then we went to menorca and calmed down a lot and over the course of the last the last three four years you know we've kind of built up this really close relationship and i was ready last year and it's just taken now kind of like six eight months to get round to actually getting it organized well i actually came away with the ring when i arrived at the airport that day and i had hidden in my bag so when i got here i have not seen this apartment before i had to find a hidey play straight away i've hidden it in a crevice that hopefully debbie will never clean behind she's quite a big cleaner and uh i'm pretty sure i'm i'm definitely sure that she hasn't found it or seen it because it's hidden upwards out of the way here i'll show you if you like basically the little beauty is is up here and i can just feel it now in fact i can take it down it's got it's got like masking tape holding god what it there it is so have you carrying that round i've had this for four days in my pocket got it in the uk i'm not actually seeing it for a couple of this is there coming up jill has to sniff out a drunken passenger he was lying on the floor over there so it's obvious there was something wrong with him i wasn't drunk it wasn't causing a nuisance or anything where i'll just probably smell to be at that and has richard got the bottle to pop the question [Music] saturday evening in lanzarote and life at the airport rolls on it's a rare night off for richard and debbie he's been planning this for months booking a table at one of the most romantic restaurants on the island everything is in place all that needs to hold now is his nerve debbie has no idea what's on the cards or that she's being secretly filmed there have been a number of false alarms over there four years together it's all going well until debbie gets onto the c word now you don't like making commitments richard but there's something honestly you just got to wise up to the fact that i'm getting old i need to do things what do you need to do i need to get myself sorted out a couple years if we start planning it in like cheers the toast goes nowhere could the nerves mean he's having second thoughts the pressure of commitment and finding the right moment may be proving a bit much for richard back at the airport a long delay on the last flight to birmingham is causing a cocktail of problems for the ace handling team more time in the bar has pushed one man over the edge jill is on the prowl he was supposed to check him and they put his back on standby which is a great help for his back he was lying on the floor over there so it's obvious there was something wrong with him so i wouldn't have made him stand up in his you know all over the place stinks drink so we're not going to take him she tracks him down dazed and confused at the gate we're not going to let you go today so no i'm not saying it's just the rules are that you can't go on board an aircraft if you've had a lot to drink it's so obvious to me and i'm not happy so not oh no you won't be able to fly any time doesn't make any difference to me you know you're making me feel ill with the fumes from your breath you told me you had to have no nothing to drink yesterday which obviously was not so just follow me with this much alcohol inside him he won't be leaving the island tonight after a week on the lash with the lads he's now stranded in lanzarote and it's up to him to find his luggage [Music] [Music] [Music] eventually he finds his bag but now he's got to get himself out of the airport and find somewhere to stay without getting himself into any more trouble not a police car police car and trying to jump the taxi cue just gets him turned away again this time by the airport police as jill boards the flight to birmingham david is left at the end of the line in lanzarote all right and the flights are overbooked during that much light work because it weren't that i was when i wasn't drunk or weren't causing a nuisance or anything where i would probably smell to be that wrong the rest of the pastors have noticed him you know he was lying on the floor it's not a nice situation not very pleasant and unfortunately that man can't fly it's all part of the last rich championship i'll get a flight tomorrow one bad applause as far as the barrel anyone could do another day it was brilliant [Music] back at the restaurant debbie and richard have got through three courses and he still hasn't popped the questions fantastic gracias nope not yet not yet not yet not yet not yet put a spoon um what's we make i don't know rich to a long future and it's a long future and a fantastic life i think must be getting drunk and um and ah this is a ring [Music] this is me asking you to be my wife say something yes [Music] nan is rich [Music] [Music] take care bye for now bye never cried so much with happiness i got no idea at all

Channel: Our Stories

Views: 2,301,722

Keywords: Our Stories, Documentary, Observational Documentary, Real Stories, Full Episode, Full Length Episodes, Full Documentary, Fly On The Wall, Yearbook, Real Life, Documentaries, Real Lives, Behind The Scenes, airport, airline, airport documentary, airline documentary, angry passengers, airline passengers, airport staff, airline staff, check in, airport passengers, airport behind the scenes, holiday airport, holiday airline, airline tv show, airport tv show, lanzarote airport

Id: BC3tB_ThtSk

Length: 48min 27sec (2907 seconds)

Published: Sun Mar 20 2022