MASTERING THE ART OF NEGOTIATION | CHRIS VOSS | One Percenter Podcast

i know that by articulating your reasons why i should give in if i articulate those reasons and i don't give in you now got no ammunition left what's up guys welcome back to the one percenter podcast we got a great guest for you today sam and i are excited um you've probably seen his ads from masterclass he's a stud he is chris voss he's the author of never split the difference he's the uh the ceo of the black swan group and he's a former fbi hostage negotiator so thank you so much chris for being on the show hey guys this is a lot of fun thanks for having me on chris like i said man i love never split the difference but a profound book i highly recommend everyone to get that book and read it i really like changing thank you for being here again yeah my pleasure so you know you add on masterclass every time it starts it's everything in life is a negotiation why do you think that's true yeah well uh you're only in a negotiation if you want something uh you need something if the words i want i need are either on your mind or coming across your lips or the person talking to you is god i want or i need coming across their lips so that's a negotiation most people only think of negotiation in terms of uh when money's involved you know the commodity that's always involved is time that's our most precious commodity and so when when are you not figuring out how to use your time how to spend your time how to interact with your time all the time so yeah i mean it's it's going on around us all the time uh-huh so now you you got training in the fbi as as a hostage negotiator is that right i was among the places i get trained my first my first training as a hostage negotiator was with the fbi i got to train some other places too but yes okay now what like what were some of the key the key things that they taught you you know like it's not a business deal you know you you're negotiating with with people who are violent with people who are committing crimes and a lot of us aren't going to have ever interact with people like that so what were some of those training pieces that got you through and to be competent able to do what you do well i mean i think the the first thing that they really tried to teach us is understanding what's really at stake and uh you know what's really at stake and what the other person is saying is probably not going to line up and so really hear it here on the other side and then looking back on it now human beings make decisions regardless of the circumstances pretty much the same way it's built around the other person's identity it's built around what they're worried about losing it's you know we make our decisions based around principally on negative thoughts you know what do we not want to have happen what are we afraid of what are we going to lose what does this mean to us as a human being you know that was what we were really learning in hostage negotiation and then now 20 plus years later we're finding out this is for everybody this is what we do all the time as a phrase how you do something is how you do everything so it uh that's what we learned way back then really understanding what was at stake what really understanding what the person was trying to express with what they said assuming that they were trying to express themselves just not doing a great job of it now i do i want to get into some some of the tactics and some of the you know what you can actually teach us because as the average person we don't know any of that stuff we're just kind of like hey i want this and you want this and see like how we can meet in the middle how we can split the difference so you know why why why do you call the book i'm curious like you never split the difference exactly so so explain that concept to us never splitting the difference well first of all splitting the difference sounds like compromise what's wrong with compromise yeah um you know the example we use all the time is i don't know whether or not to wear black shoes or brown shoes with this outfit so i'm gonna compromise i'm gonna wear one black and one brown you know point the fact the application of compromise is always horrible i've never ever had a business person under any circumstance say to me you know thank god we compromised we made such a great deal when we compromised nobody says that ever so true nobody ever cites a great deal being built around compromise and while theoretically it's complementary to to be willing to compromise um would you compromise your integrity would you are you willing to compromise your core values well compromise is either good idea it's not so if compromising your integrity is not a good idea then that should start to indicate to you the compromise is a bad idea if you think compromise is a great way to do things then you are thoroughly impressed with the american government's ability to get things done you think congress you admire the stuff that congress gets done [Laughter] it was a compromise yeah politicians compromise you know you don't nobody we admire great leaders we don't admire politicians so you know across the board compromise is bad and kind of one of my favorite examples which is really relevant today colin kaepernick taking a knee now nobody on either side of that is terribly happy with what he's expressing conlon camp from kaepernick taking a knee that was a compromise move he was originally sitting out the national anthem and he sat and you know and this is one of the reasons why i admire kaepernick because the special forces man came to him uh is uh i usually have his name on the tip of my tongue um and said you know in in the military we would kneel at a fallen comrades gravesite to show respect and kaepernick was touched by that and so he started taking a need to show more respect for the military more respect and how did the other side react to it they're more offensive people completely forget that colin kaepernick made the adjustment to show more respect that's what compromise compromise does everyone has misinterpreted what he was really doing when he agreed to take a knee so you know compromise just destroys what people are after to begin with it's just not a good idea i feel like on the surface level compromise is almost like a win-win it's like hey it's a little bit of what you want a little bit of what i want like that's okay and nobody's really happy though right yeah that's the ultimate that's the ultimate reaction nobody's nobody's really that happy when in fact you know you should be willing to collaborate i mean i think the idea behind the spirit of compromise is look i'm willing to collaborate with you so do the extra work let's talk about this let's find a better answer that neither one of us had in mind to begin with that's what collaboration is and compromise just a dangerous thing you need to stay away from it okay now let's talk to us about you know as you're in a negotiation process and how what are some of the phrases or what are some words that like you shouldn't use or if you hear they would be red flags to you you know well you know and a long lines of what we were just talking about a red flag for me is at the very beginning of a confirmation um uh negotiation or the the first con conversation sorry for stumbling over my words if somebody says right away hey i want to do a win-win deal let's do a win-win deal that's a red flag anybody that says that right off the bat they're trying to win they're trying to get me to do something for free i almost automatically reject somebody if in the first couple of moments they say you know we want to do a win-win deal with you guys i know all right you're trying to cut my throat you're trying to get me for nothing you have about three minutes to correct my impression to say anything else to me the unit not trying to kill me um but i'm probably going to reject your proposal and you've already got me in a negative frame of mind if you say that right away and i've had no shortage of cutthroat negotiators tell me that openly they say yeah you know you know i get somebody on the phone and i say let's do a win-win deal and then i asked for 10 times what i want so that i end up where i wanted all along well that was a lie that was a tremendous deception i've had that game attempted on me too many times to like okay you know i'm willing to learn if you say those words right off the bat what i've been taught is that you're probably coming at me from an angle that i'm not going to be happy with now i'm going to give you a chance but that you know that's a real strong indicator you're turning me off right away if that's what you're saying right off the bat why is that you know i because i feel like most people would hear that and be like yeah like let's let's see what we can do together you know but why is that such a turn off to you right away you know because it's it's come up as a consistent move from somebody who's trying to take advantage of me yeah okay um i'm i'm mostly when when you come across a bit of information piece of data some behavior you can look at the world as if it's tip of the iceberg or benefit of the debt either this is an anomaly or this is likely a pattern and a lot of people want to say well you know this is an anomaly you know this is this is the exception to the rule well pretty much people that get in that kind of thinking then everything is an anomaly well the that not everything can be an anomaly you know chances are the best indicator future behaviors past behavior the best indicator of a behavior it's going to happen again so over and over and over again i'm seeing constantly the people that say win-win right away want me for nothing now i will continue to explore the conversation i've got a couple of other tests that i'm going to check on early on um but you know this is follow-on confirmation usually once i get three pieces of in in three indicators pointing in the same direction three indicators are good enough for me that that's the way things are gonna be so you know i'll say sounds like you got a vision file this would work out or it's it sounds to me like you already have a plan or it sounds to me like sounds like to me like you guys got a budget for this well then the next pitch or somebody who's trying to get me for nothing they're gonna say well this is gonna do you so much good oh my god you're gonna have such opportunity if you just do this for free like okay all right there's my next indicator you got we you you're you've just taken two strikes now one more strike and you are out i'm willing to listen yeah how should you start something then so that the other person isn't on edge uh you know well the first thing too is you gotta hear the other side like out you if somebody says to you look i gotta win i want to do a win-win deal like you know i i i really want to win windy with you i'll say it sounds like you got something in mind now i'm hearing you out now i'm gonna get out of your head you're talking right now and really whoever's talking most is losing in a negotiation because if you're talking you're not gathering information and negotiation is first and foremost an information gathering process you look for the bits of information the evidence of pieces of data and you start to look for how they line up so the smart move is to hear the other side out you know one description of negotiation that i really like is negotiation is the art of letting the other side have your way how does that happen i can get you talking i get you talking i begin to find out what your vision is what your game plan is what you would like what works for you when you lay out stuff that works for you that i also like then i go like wow that's a great idea congratulations boy i love that now not only have we probably come to an agreement but you're gonna feel like you made that deal which means you're going to follow up you're going to implement i mean i already know i'm going to implement i need to know that you're going to hold up your end and if it comes out of your mouth you're going to hold it up okay it's funny because i was looking at google yesterday about like their negotiation uh tactic tips and they say you should always make your arguments first and i hear you're saying don't don't do that yeah a thousand percent and that you know that's one of the reasons why i pretty much you know me and my team the black swan method will disagree with the academics i have a daughter who's seven and another daughter who's eleven and they negotiate with me and i lose every time every time we go to the store they want something and i lose them negotiating with them how can i win right so what's your job as a parent my job as a parent is to raise functioning and contributing members of society not spoiled right yeah all right so first of all i'd i'd ask you to reframe the conversation your job is to teach your kids how to think so they can so you know you're you're you're with your daughters you're in a yes no conversation that's not teaching a kid how to think that's true so and and here's the one that a lot here's the one that a lot of uh people miss parents you know they often say kids are great at negotiating with parents so they don't take no for an answer and i would tell you i think the dynamic is different kids learn that human beings are much more open once they've said no now i'll bet the dynamic goes down that your daughters ask you for something and you say no and they keep in on you and eventually you give in but what happened you said no first that's me yeah now human beings have the tendency to be much more open to listening like i didn't really realize this myself until i was thinking back to when my son who's not a president of the company and a heck of a negotiator probably a better negotiator than me when he was 17 he used to say dead can i and before he'd even finished the sentence i'd say no and then once i said no since i felt protected and safe i'd go like all right so now what was it that you wanted and in hindsight i realized that having said no i was much more open open to listening much more open to the possibilities and i didn't really realize that that dynamic been going on for years until we started taking a hard look at what happens when people say no how do they react we started you know like i i had to look back and think what was my reaction having said no i feel more protected and more safe i'm more open to listening i'll bet that's what your daughters have learned about you know they don't know it consciously but they know once dad says no to something if i stay and if i just continue to to work on him he might end up changing his mind to me that's a sequencing issue that we don't really realize until somebody else helps us think our way around i love that i love that do you almost want someone to say no so they would be more resistant oh yeah we do it all the time i mean we don't even bother with the word yes anymore like i won't even say do you agree i'll say do you disagree uh if i want you to do something i'll say is this a ridiculous idea i mean one of my favorites was uh we're going back and forth on a negotiation with robert herzegovich from shark tank robert herzbeck is by the way is a great guy i mean generous decent human being and because you know he bought me lunch which makes him a great guy you know we sat down he paid and so trying to express generosity in return i said hey you know we'll give you how about i'll give you a free ticket to one of our training sessions at the time we were charging about two thousand dollars for somebody with ten for a day we're charging much more than that now but it's a two thousand dollar ticket to show you how generous he is he said how many can i buy instead of instead of he didn't say how many can i have for free he said how many more can i buy which is then another great indicator of a really decent human bank anyway we're going back and forth on the tickets i'm not getting you know i'm having trouble getting his commitment from him my son brandon emails me and said we're getting ready to sell out if you don't get a commitment from herservice not only is he not going to get to buy any but i'm going to sell the ticket we're supposed to give them for free because we're leaving money on the table and i don't care that it's robert herjavec it's still a two thousand dollars that we could use so five o'clock 503 in the afternoon actually i send robert herzevic a two-line email is it a ridiculous idea for you to commit to buying to three tickets now are you against paying for them before the business day starts tomorrow because we're going to sell out overnight and i i don't even got 12 hours for him to make up his mind i need it right now sent that email two no oriented questions in a row senator 503 pm the importance of that is when's the last time you try to get somebody to make a decision after three o'clock in the afternoon everybody's tired it's hard to get a decision after three let alone after five his email response comes back at 504 one minute later no we're happy to commit to three tickets now no we have no problem paying for them right away my assistant will be in touch with you within the hour and we will we will we will pay for the tickets the tickets were paid for at 5 23. why don't you bother with the word yes what do you mean it's important we intentionally get people to say no constantly we cut deals all day long every day around no not around yes i love that i love that that's interesting that's really interesting because i i never would have thought of that you know so next time she asked me something i'd be like yes i will consider it but what if you consider doing this you know and i will i will start you know i mean i would start you know i will start an open conversation he's so right not to say yes or no i'm not really teaching him anything thank you for that man you're going to make me a better parent for that now and that's what you wanted to do all along that was your answer to me a minute ago in different words was exactly that you want to raise good people yes you know that which is a core value you know that to raise your daughters so they can take care of themselves you teach them to think they're going to be fine yeah yeah so why don't you go over uh you know a couple of the lessons that you're going to be giving in your master class you know some of the things that people could learn directly from you and how they can actually apply that to whatever negotiating they're doing yeah well really is you know how do you how do you hear the other side out that where it goes very quickly and they don't feel rushed i mean really the our most valuable commodity is time now right now across the board only about one in three people see time as money you know if i would get a group of mba students together a group of ceos you know pick a group only in one i'm i'm a person that sees time as money except on your deathbed you know there's no shortage of articles that are out there about people's greatest regrets when people begin to talk about their regrets no matter how they express it every single human being on earth the regret will be built around how they spent their time so whether or not you personally believe time is money whether or not you believe that yet you will and so to me then that means the universal rule is time is our most valuable commodity what am i talking about now in a negotiation i need to hear you out quickly how do i hear you out as quickly as possible how do i get to the deal or the walk away faster because time is money time is our most valuable commodity the great thing about these proactive listening skills of tactical empathy are i make it happen a lot faster and you don't feel rushed you don't feel pushed you don't feel backed into the corner like i need to know right away what you're thinking about so i'm going to say sounds like you've given this a lot of thought you're going to start telling me what you're thinking about right away and you're not going to feel rushed because for us to make a great deal that you're going to want to repeat i need to know what's in your head as quickly as possible so that i know do we have a deal or do we have a walk away that's pretty much it okay okay so now what about when when the numbers come out and you guys are just seeing two different things my price is five thousand you wanna pay three thousand how does that process go with you well prices uh term and almost on any given price i can change the terms so that it's a phenomenal deal for me or i can change the terms i can give you your price and i can slaughter you in the terms absolutely destroy you with the terms and i learned a long time ago the prices uh term and what happens around prices people get real emotional around price so you know when we negotiate we don't we don't negotiate hard over price we negotiate over terms implementation what is going to make this deal a great deal for us you know what's really valuable here the master class deal the deal that we cut with master class we actually turn master masterclass down three times not over the price but over the terms and we turned them down in a really nice way and and in point the fact when when i turn you down it's not a tactic it's not a way of manipulating you i'm really turning you down and i'm doing it in a nice way so that you get the message this is a deal breaker i have to change this but you're not offended by how you receive that message because i'm going to say it really nicely and so then if you decide to come back to the table you don't feel forced back to the table which means now you're collaborating again you're trying and i've been kind enough to let you know what really doesn't work and i've been kind enough to let you know it in a nice way so now you're no longer wasting time on something that's never gonna happen you decide either i gotta change this or i gotta i gotta walk away and move on and you feel very voluntary in that decision which then is the key to a great ongoing relationship i'm not taking you hostage you're here in this deal with me because you wanna be in the deal one of the things you say is likability has a huge impact in making a deal now i'm curious what if well how does respect play into that you know yeah me demonstrating respect is an aspect of likability i don't have any control over whether or not you like me i get a tremendous amount of control over whether or not i'm like a bull and i know that if i'm respectful of you from the very beginning if i show respect first you're going to like that you're going to want to deal do business so you know i'm i'm taking a first move on respect and on a demonstration of understanding even even deference because you're going to like that you're going to want to continue in the interaction so you say there's three types of of the interactors there's the the fight flight and then there's make friends yeah if i'm if i'm a fighter you know you might not necessarily like me but you might respect maybe my what i can do or what i do in business so if there's that if maybe that i don't like him but i know like i respect him as a person i respect what he does because i know his capabilities how does that kind of play in would that help you would would that be even a bigger disadvantage than not being likable well being likeable is always an advantage never not an advantage okay now you being liked as an assertive that's not as important as being respected that doesn't mean the likability is a disadvantage it you know and and i'm gonna negotiate i'm gonna take every advantage i could get you know i i want to shade everything in my direction as much as possible so will i make more deals by being likable yeah and as a matter of fact there are enough people that will reject a deal purely over the fact that you disliked me why do i want why do i want that to happen to me it's a great deal which you should have taken but because of my demeanor my behavior i offended you now who's the idiot here well you know i'm as much an idiot for for acting in an offensive manner yeah i'm it's costing me money i don't like things that cost me money chris like i would love to you know be a fly on the wall when you're negotiating you know at the car dealership you know and i mean i mean i i mean i would love i thought you said didn't you say you read the book come on now read the book i didn't read the book but i want you to tell me what do you how do you negotiate in the car i know that by articulating your reasons why i should give in if i articulate those reasons and i don't give in you now got no ammunition left you got every one of your bullets have been shot and i haven't agreed the chances of you giving in now are significant and so i'm gonna do that just to see what happens i'm gonna i'm gonna and it's not just a car dealership it's it's in every negotiation articulate the other side's argument not your argument articulate their argument a great example real estate negotiation uh landlord tenant uh someone we're coaching recently she's telling us that her landlord's raising a rent on i think it's the apartment she's renting what's the landlord's reasons for raising a rent which it does that makes no sense in today's environment if you're raising a rent you're asking for one or two things for your attendant to move out or to just stop paying under under covered you know you you stop paying your rent even if they could take you to court the courts aren't in session it's going to be a while before they can get you out of there under normal circumstances it's hard to get attention now so she says well let me just express my landlord's reasons for raising a rent they sit down she says you know you feel like you need a rent increase because your bills are not going away your bills are going up you've got as many more problems than i do your taxes are going up your utilities are going up all your bills are going up and then she shut up just and that's the important time you don't say but i'm a good tenant but it's covered if you want to say the word but that's a perfect time to stop talking let the silence kick in this is a landlord's response a landlord says yeah but if not raising your rents what i gotta do to keep you as a tenant i'm not gonna raise your rent now how often does the deal make itself for you wow does it matter i'll take if it's two percent of the time i'm here to tell you that it's north of 50 of the time the deal will simply make itself if you articulate the other side's position and then shut up but if it's two percent of the time that's two percent of the time i just got back that i don't have to negotiate i got my deal without lifting a finger without saying a word i just got more efficient use of my time i can now put more effort into the deals that require my effort or i can go back and find another one that's easy to make still kind of into it though you know me so counterintuitive because you want to kind of argue and state your side you know and you know the better way is to state their side oh man this is this that's nuts and it works like magic you know you're you're you're uh the professor from uh from uh harry potter you just waved the magic wand that i mean it changed their mind wow so do you need to do that before they state their points or can you just restate them back to them like yeah what i'm trying to say you can't do it so without that right you know even if if i articulate them first or if i just summarize them after they're done the great thing is it's gonna have the same effect so you know you could yeah that's a really good question what's the order to summarize their perspective um is there a time when your summary is ineffective and the answer is your summary is never ineffective it always leaves you in a better position whether you went with their summary first or you summarize their position after they stated okay now i'm curious because if you try to maybe enter the conversation that's already in their head and you know they haven't they haven't stated it what what if you summarized wrong you know what if you anticipated and that's not what they were thinking you know the great thing the great thing there is then they get to correct you and when somebody corrects you you know there's a saying people don't remember what you said they remember how you made them feel when somebody corrects you they're helping you for you for us as human beings we get corrected we're embarrassed but then again it ain't about us what's the other person feel like when they're correcting us they feel like they're helping us they're giving us advice correction is eminently satisfying you know we think of it as one of the seven deadly sins and they feel that i mean why are there critics everywhere why do people criticize other insult others in social media in the media because for the person criticizing they're correcting it makes them feel good that's an advantage for me if by the interaction you felt wonderful in it you're going to want more you're going to want to continue to correct you're going to want to continue to help that puts me in a position to just keep you talking till you come up with the correction that works for me and then i go wow brilliant and then you do it because you thought it was your idea wow i love that man i love that now what are what are some of your favorite phrases to kind of use to to to move things along in some in a fashion that you want you know if it's starting out you know if it's segwaying to what's the price or if it's hey like how do you say no the right way you know well you know first of all i'm going to explore it a little bit like if you're telling me my price is too high i'm probably going to say something like sounds like the value's just not there for you now i gotta read your reaction to that but you're gonna tell me a lot you know that's a strategically placed statement to get you open up because one or two things is happening if you got an issue with my price either the value really isn't there for you which means i get i got to find out what the problem is because a product a service something that doesn't work at a lower price still doesn't work so lowering your price doesn't fix bad products so either either the value isn't there for you or you're just trying to beat me down well if the value is there for you and it's actually a reasonable price and i say it sounds like the value isn't there for you your reaction again is a correction and you can't help yourself but correct we get people to blurt out stuff all the time they should never say but they say it because they're correcting and then not only did they say it because they corrected us but the great thing about that is they don't regret saying it because they remember how it felt in the moment so it's a great way to get stuff out of people that they should never tell you and you don't want them regretting it because that's gonna cause you problems on down the line so i'm gonna i'm gonna find out what's going on here but a simple label sounds like the value's just not there for you this is going one or two directions i don't want to run down the wrong path i want to know which one it is okay that's great that's great now i would i would love to switch gears you know um we mentioned politics a little bit before and so i'm curious you know we have a president who who isn't a politician and he's a businessman and he's been negotiating deals his whole life basically you know a lot of people would have thought like hey we've been in war right now and you know when we're not how do you how do you see him as a negotiator and kind of on that on that foreign policy issue where we're him relating with other countries and and things like that well he's donald trump's natural born assertive which is my natural default type and understanding you know the pros and cons that i mean there has to be assertiveness in you to make a great deal because the other side's got to know what you need otherwise you're asking the other side to read your mind and that's not a great negotiation strategy so you need assertiveness it's critical but here's what disappears with the negotiator who's only assertive i would ask you where are we on the deal with north korea i don't know that's exactly it nobody knows why don't we know because north korea who was originally drawn into this process all the provocation that started the negotiation which by the way was a phenomenal thing to get started prior to the trump administration north korea was a festering problem that he did not create that nobody knew what to do what look like the great progress was going to be made which is what typically happens with an assertive negotiator they start out in a way that kicks things into gear but then it just all goes away in point the fact it's all gone away nobody knows where north korea is we stopped talking we lost track of it north korea got tired of the volatile process and they just withdrew and that's what happens with every assertive negotiator the other side gets tired of being in combat and eventually they just withdraw and they go away and either no deal gets made the other side goes to moving behind your back and not talking to you at all but while planning to subvert you and i i'm here to tell you that's exactly what's going on with north korea right now and unfortunately it's a typical journey of the aggressive negotiator you get things started until people get tired of being in an argument all the time and then they just stop doing business with you they go away okay that makes a lot of sense i'm curious now what would you say do you like him as a businessman kind of coming in versus just the traditional diplomat or politician do you think that's a good angle or is that something we needed well uh for a lot of reasons the answer is yes i mean um any breath of fresh air like the american public has been hungry for more business approach to our government and we've really wondered what would happen with a more business approach i mean you know when when bill clinton was first elected back in the 90s whenever that was an american businessman changed the face of that re uh election overall ross perot and wanted to see a businessman run the government to see what happened because we want to find out generally what business principles should government adopt because government is highly inefficient and nobody in the government ever gets fired and maybe that's not great for government so it's been a bit of an experiment because he has he has a power in intolerance for inefficiency if there's you know if there's anything the guy hates is nothing getting done which seems to be acceptable overall in the government so bringing that aspect to actual governance i think has been very good in finding out how much inefficiency in government can we just get rid of entirely now i think what we're also finding out is business people have trouble adapting to government government people have trouble adapting to business we're finding out what doesn't work we're finding out that constantly calling names just gets people tired of talking to you people get sick of it they get fed up they stop cooperating so i think i think all overall we've it's been a great learning experience we're going to end up at a much better place as a result okay yeah i would agree because like like you're saying i've been to the dmv i've been to all these places and just so inefficient yeah because everything is inefficient and when was the last time somebody at the dmv got fired for being inefficient yeah or rude man or rude exactly right exactly but now you know i'm i'm i'm so grateful that you were able to come on chris you know like you know even even what you were saying about him and his daughter stuff like that people are going to get a lot of golden nuggets thank you yeah so i'm extremely grateful for this guys if you were watching um you know check out his book never speak you know let's tell people how they could subscribe to the newsletter how about that exactly all right so the newsletter is free it's good price it's complimentary i used to have a friend of mine the government used to say free i'll take three but even more important than a free product it's concise you know some newsletters you get like i get the daily 10 point briefing from the wall street journal every morning sometimes i don't even look at it because i don't have the bandwidth to soak that whole thing in and if i do read the whole thing there's so much there i i got to go take a nap afterwards just to recover you know our newsletter is as one actionable article in it every week comes in on tuesday mornings you got your monday behind you you're ready to rock on tuesday morning tuesday morning we'll teach tea you up with actionable negotiation advice and it's concise and it's digestible and you can use it today so the best way to sign up for the newsletter we got this text to sign up function you're texting to the number 33777 that's 33 triple 7. you send the message black swan method plus spaces between words it's not cap sensitive send black swan message to 33 triple seven you'll get a response back that acting for your email newsletter is free the other advantage to it is it's the gateway to everything you can follow to our website which is blackswanltd.com you can search past newsletters we have written an article that you can use in whatever negotiation you're in today doesn't matter what it is job negotiation client negotiation salary negotiation we've got that stuff there for you a lot of people get a long way a long way on the book and the newsletter alone you'll make better deals with just those two tools that's awesome man it can be free yeah so we'll definitely include on the description we'll have something pop up on the screen here also you guys text that number um but go go follow chris on instagram go check out his youtube channel get the book get all this stuff guys you're gonna if you like this interview you're gonna like what else he has to offer guys so thank you so much for tuning in and we will see you guys next week hey guys if you liked today's episode do me a huge favor go and leave a comment below subscribe to the channel leave me a review and tag a few friends that you think can benefit from what we share today really appreciate it god bless

Channel: Sam Bakhtiar

Views: 23,761

Rating: 4.8682041 out of 5

Keywords: Chris Voss, chris voss london real, chris voss how to negotiate, chris voss black swan, london real chris voss, chris voss never split the difference, chris voss mastering the art of negotiating, londonrealtv, chris voss mirroring, chris voss interview, chris voss salary negotiation, chris voss negotiation, chris voss fbi, negotiation tips, how to negotiate chris voss, negotiating chris voss, londonreal, london real, sam Bakhtiar, podcast

Id: 5Kiw_cOwz_s

Length: 42min 15sec (2535 seconds)

Published: Tue Sep 01 2020