LUFTHANSA: STOP MISLEADING PASSENGERS!

so I'm a land better Airport in Gothenburg and I try and get home back to the UK things ridiculously quiet at the minute one thing that is worth pointing out as well is that love tonnes are until yesterday we're stopping anybody from the EU or the Schengen area from entering Germany and I've got an overnight connection there that restriction theoretically has stopped now and they're now letting people back into Germany as things start to open up again so it's gonna be interesting definitely seeing how Lufthansa of doing their international services I know yes I am a fighter and what I do but I'm connecting overnight so I don't know if I can get it back in Frank better what I have - yeah overnight yes I'll have a hotel that's an idea but yes I tell you would that be a problem I should go just reading this is that okay okay all right thank you thank you very much cheers thank you now remember what she said here I could take my cases hand baggage and it would cause absolutely no problems at Frankfort time to head to security then okay once it actually figured out where I have to go I found myself alone airside in one of the best airports in Europe time to head to the lounge then or not as I soon found out so lounges should like pretty much everything here at the moment there's not even a shop open through the departure brought two flights going in the next 24 hours mine today and another one tomorrow I might only flight today and details also in a Lafayette you pesky Swedes your boob sense of humor so like a bit of concern and essentially my flights and I connects in to Frankfurt and then a tomorrow morning to London and they've just said that Germany are not letting people in at the moment even if they are connecting so I don't know what that means for me I'm on mine Airport Hotel when she said that might be alright but as every Chancellor could be sleeping in the lounge or on the airport floor tonight so interestingly Sweden have no requirements to wear face masks or anything in fact if you put one on then people look at you go now I've not seen a single one outside of the airforce here but Lufthansa do require that you wear them when you're on board when you're boarding as well and they are a requirement in Germany as well so on those masks [Music] a couple more passengers soon turned up and my right down to Frankfort pulled on to the stand it's a ten year old Embraer 190 delivered me to Lufthansa in 2010 before we boarded them it was time to receive the next piece of conflicting information of the trip outside Germany for more than 48 hours thank you [Music] so then on board and but I think anybody has a clue what's going on had to be honest I'm going to check in nobody's allowed to enter Germany for stop according to the woman at the gate that I made the announcements about a quarantine even though voting is happy did what I've read you don't have to it's I think anybody telephone owners have let's cuddle Z gamma in in hidden behind 1000 C don't advertise [ __ ] if there's a human desire to the civilizations of you in case of an education leave all personal belongings on board [Music] I really took herself out of Gothenburg and over Denmark before crossing into Germany at a cruising altitude of 40,000 feet for a time today was 1 hour and 22 minutes Lufthansa is still serving snacks on board all be just a soggy sandwich and a bottle of water I did feel sorry for those up front in business class because they come pretty much exactly the same as I did with nothing else to show for it other than a slightly up to your wallet now a lot of people ask me what app I use to track the flight in flight personally I usually use a sky demon that's it's the one that I use when I fly myself but on this flight I was trying out for flight they both worked really well in flight on the iPad using the built-in GPS we started our descent into Frankfurt and it was time to receive the third piece of conflicting information of the day it was this rather scary looking document from the German Ministry of something or other [Music] as I stepped off the aircraft that was actually feeling pretty nervous I've so far been told that I wouldn't be allowed to leave the airport as well as that I'd be forced into quarantine for two weeks and the German government advice was that travel was allowed just what would happen in the terminal at Frankfurt what I've been marched off by the pallets I to some holding cell in deepest Bavaria or what I'd be spending a night in the company of an angry German with a gun as I walk through the terminal and outs of the street the answer became in fact neither of the above pretty easy but so much for the scare stories they were telling us on the plane in an airport about porin seeing a ban from entry and all the rest of it and just walk straight through crazy feeling pretty frustrated at the situation I headed to my hotel where I was able to unwind for a few hours rant in come in I was told three separate pieces of information on that trip by three different people or completely different pieces of information and before I took this trip obviously I did my research and found out that the German government of course let people back in and I people from the UK and Schengen are allowed to re-enter the state of Germany at the moment and yeah that's pretty much it you're allowed to transit as normal now things have changed completely from a few weeks ago when Germany was in full on lockdown now in Gothenburg they were telling people at check-in those letters and everything all nice official letters from the German government saying that nobody is allowed to enter the state of Germany at all nobody's allowed to enter Germany okay transit passengers only which of course for me it's been an issue because I've got all overnight connection but I could have coped in the terminal anyway that's beside the point because there was a lady who was on the fly who was in utter utter fits of tears in the gate area because she'd just been told that she was going to get here she was traveling home to see her Paulie mum who was in a really bad state and hasn't got left long left and she was going to be supposed to be coming home and traveling to go and see her she was told that when she got to the German border she was likely going to be turned around and sent straight back to Sweden again so she's in fits of tears on the phone to her partner like seriously this is a serious stuff girl if you know then you get on the plane and they are making an announcements that when you arrive in Germany now you're gonna have to quarantine for two weeks regardless of whether your transit in and that's the message that was sent over the PA and of course that also brings alarm bells for lots of people as well on the plane we handed this letter here from the Federal Ministry of Health in Germany important thing here dated April which is like over a month ago this is why travelers are no longer allowed to enter Germany we have valid reason by reason of provisions persons entering the Federal Republic of Germany by land sea or air from another country are currently required to isolate themselves and must proceed directly to their own home or other suitable accommodation immediately after their arrival and remain there exclusively for a period of 14 days after their entry into the country they are also required to contact the public health office without delay and inform the latter of their entry into the country that is what we were given on the plane again complete and utter [ __ ] we got to Germany and as you know as I read online and as I've read the press releases and I've been reading the German government's website you are allowed to enter Germany now British citizens Schengen citizens are allowed to enter German if you're coming from a Schengen place and you get off the plane and walk straight through just as you did before why is there all this misinformation out there guys this is just craziness and I'm sorry I know I'm on a rant and I know it's something a lot of people are passionate about point here is that this misinformation is affecting people's lives that poor lady ended up is such a terrible state before she got on the plane and there was no need for that because as it was when we got here she just brought straight through was there any need for that Lufthansa you've got a responsibility cause you are the German airline you have a responsibility to talk to these people the blondest ministerium vergas all types bless you and they you've got a responsibility Lufthansa to be getting the latest information and providing that to your passengers seriously and the fact that you aren't doing now is really really disappointing I know these are tough times for everybody and then know that the stuff at the airlines are really having it tough at the minute but you can still get your facts right guys so it's over I'm gonna have some claustrophobic lager and I'm gonna get some room service and I'm gonna have a drink and I'm going to try and just decompress a little bit sin B so it was the next morning and I woke up early from a flight home I realized I perhaps been a little bit unfair to the staff who were after all only doing their jobs but despite this the misinformation from Lufthansa had really upset me and it wasn't over yet after I've received my release papers or rather a cursory look by a border guard thing and walked into a massive argument unfolding in a security where it turned out that I soon be having the same problem you see remember the lady at Gothenburg who said I couldn't bring my Troy case and it wouldn't cause any issues well I was about to find out that it caused some issues so surprise surprise misinformation upon the road under today awful sorry I just got to the interrogation checkpoint and there any one of the guys in Gothenburg yesterday said yeah it's fine take this back electronic case on the plane it's also got my connection overnight and apparently according to the interrogation cry they change the rules three days ago or something and now you're only allowed one piece of fun package and it wasn't having any of their end but it came to me making it ever or stopping off the moment and saying I'm not gonna accept this and they basically let me through so stanza you suck still at least I was just one stop away from home now and about to board this shiny new Airbus a321 neo back to London delivered less than a year ago it's painted in lufthansa's shiny new livery I'm oh no thank you on board and surprise surprise far from the only person with more than one hand baggage daft absolutely madness sour stuff must know stack of indica tell me about the nose with the mouse 10 6 mm [Music] [Music] as we climb out of Frankfurt just look at all the Lufthansa planes parked up they've got two runways closed and stored full of loft hands appliance awaiting their next trip into the sky through for my ride home today then took me west out of Frankfurt overhead looks in Bergen Belgium crossing into France before crossing the channel and back into the UK flight time today was one hour and 12 minutes cruising at 38,000 feet once again it was soggy sandwich time today's a little bit sunnier than yesterday's presumably because he hasn't had time to dry out yet as we cross the channel we were able to see both the French and English coast at the same time and pretty soon the White Cliffs of Dover were poking out of the blue to welcome me home our approach today was right over the City of London giving us the usual Cini approach down to runway two-seven right [Music] the landing was pretty bumpy and I arrived in the middle of big jet TV Saturday show live from Heathrow if you've not seen big jet TV before even the father they do a couple of live shows every week packed with live aviation action [Music] I think owner would have been a bit of a white-knuckle ride on it hey I have to admit that when I'm not traveling one of my guilty pleasures is sitting in the living room watching the planes on TV my ride back from gothenburg was coming up at over 400 quid one-way but I was able to pick up a return flight with the same flies for under 170 pounds making these flights cost just 84 pounds 94 with most flights being fully flexible at the moment I can move the return leg around to suit me for later in the year overall I was pretty disappointed with Lufthansa on this flight yes their service was relatively acceptable and ultimately other than the back I had no real issues but the amount of misinformation being banded around made for a really stressful journey I realized that flying around Europe has its risks right now and that's fine but it's up to airlines like Lufthansa to make this process easier and make flying as stress-free as possible throwing around outdated and incorrect information is just not helpful to anyone particularly those who might not fly as much as me hey hey all right I'm sorry Lufthansa but you really dropped the ball on this one and you've really disappointed me on this trip as always thanks so much for watching this week's video you support through the comment has been incredible in particular over the last few weeks and I really do appreciate you all thanks so much for watching take care and I'll see you next time

Channel: Noel Philips

Views: 133,379

Rating: 3.9474545 out of 5

Keywords: noel philips, inflight video, lufthansa, lufthansa covid

Id: r7bdOhvgN8E

Length: 19min 28sec (1168 seconds)

Published: Sat Jun 27 2020