CCNA Voice - Introduction to the CUCM GUI

you welcome we are in the GUI you have finally made it I know this has been a long time coming but we have made it to the Cisco Unified Communications Manager web-based administration interface also known as the GUI or you know for those of you who've been around call manager while CCM admin it's really where we're going to start the tour here you know Cisco Unified Communications Manager call manager whatever you want to call it you know is the core you know the foundation of all of the cisco unified communications solutions you know it's kind of the head of the snake if you will and getting familiar with the interface is very important you're going to spend a lot of time in this application as part of your unified communications career and then doing your certification and it's kind of interesting you know when I first got started with call manager and as I mentioned before I had a bit of an aversion to voice and you know the whole concept of a web GUI you know kind of turned me off I was a router guy I'm used to you know doing a router switch config and Here I am having to play around on a web page but I promise you the CCM admin page the whole interface you know really is you know quite nice things are organized well and a lot of capabilities here in front of you so let's take you on a quick tour and introduce to you some of the basic you know areas in the GUI that you may want to go to and just kind of give you you know the thousand foot view of things we're not going to get into doing any actual configuration in this video this is really just a get your feet wet kind of tour so without further ado let's introduce you to Cole manager admin so first off if you take a look on my web browser here there's a lot of stuff in here we don't need cisco likes to you know redirect you a lot so i'm going to put in just HTTP to the IP address of my server and i'm going to be graded greeted with the installed applications page now depending on what version of call manager you're on this behavior might vary slightly this is an eight six I want to say it's eight six two server that I'm on now nine is out 10 is in beta right now so you're going to be seeing a lot newer things in the field but eight six has been around a while and it's kind one of the staple versions so I thought I would take you through it on eight six and keep in mind you know again depending what version you're on this may vary slightly so on this machine I've simply got unified communications manager installed so I'll click it and I'm taken to the login screen now you'll notice it's done a bunch of redirecting up here to me but just keep in mind slash CCM admin you can certainly get there by typing that in as well but this is the CCM admin interface I'm going to log in as the platform administrator or what I'll call the application administrator really is what I should say the platform administrator is something something different so I'll avoid that term but the application administrator this is a local account on the box and depending on whether or not your LDAP integrated or whether you're just running local accounts you know this might also be an Active Directory account but in my case actually I don't know whether I've got held up on or off at the moment there's a mock various things that that changes but we'll go ahead and assume it's a local account for now administrators what I'm going to use and Cisco Systems I love using the default passwords or the easy to remember passwords you do get to choose that as part of the installation some alright so unified communications manager administration basically when we log in it takes us to the help about page and that's that's what you're looking at here and it shows us that we're on 8 6 to 20000 to so that is 8 6 to a and you can see this this particular machine this is a lab environment although this is production ok as well these days we're running on VMware and you know ignore all the specs here because they may or may not you know match what you're going to see on your production environments so you know basic help about nothing fancy here let me take you through the menus and show you kind of what's here and then we'll jump into the OS administration particle manager and show you that as well so under the system tab you know you've got your system level settings you know server unified communications managers cm groups which is just a group of call managers you know when we start talking about registration and fall a canned primary and secondary servers etc that's all cm group stuff we've got phone NTP references for when we're using sip phones date/time groups presence groups regions device pools device mobility which there's some sub menus under their DHCP if we want to be using call manager as our DHCP server which you can do it's not real common but you can do it we've got all of our LDAP configuration stuff locations and physical locations survivable remote site telephony we've got our multi-layer precedence stuff for your call prioritization Enterprise parameters and phone configuration we've got our service parameters you've got your security options which we'll get into when we start talking about things like SIP trunks you've got application server definitions licensing related items and this will change if you're on line because we're using something called elm the enterprise license manager in nine so you can see that this is an eight machine as well as our geolocation stuff now under the call routing menu we've got our call routing fundamentals our alternate access routing our aar groups all of our dial rules route filters route lists cruise patterns etc now you're going to spend a lot of time in here when you're building dial plan we've got intercom route partition configurations call of our class of control which includes things like our calling search spaces client matter codes and forced off codes translation patterns call Park directed call Park picked up group so we're getting into a lot of the features and functionality here we can look up directory numbers MeetMe numbers for conferencing you know dial plane installers are out playing reports transformation patterns and profiles a bunch of mobility settings you know call control discovery you know kinda your your call routing how do I get where I'm going kind of stuff is right there in that menu media resources this is where we're going to configure things like conference bridges and transcoders and annunciators and all of those voice you know media related services and I'm not going to read them all to you but they're all kind of grouped together here if we get under advanced features this is where we do our voicemail integration we do things like SAP and we'll talk more about staff just you know at a high level it's not a big CCNA Boise topic but we will get into staff just at a high level so you know what it is EMC C and cluster views and fallback and VPN and you know some called party tracings so some pretty cool bells and whistles there in advanced features the menu you'll probably use the most is device so this is where I'm going to look for gateways and configure gateways and configure phones and you know remote destinations and you know you know all that kind of stuff you know firmware for the device settings and all that kind of stuff the application menu there's not a whole lot here but the key piece here I want you to know about is plugins in fact I'm gonna click plugins and show you here we can hit the find button and this is going to show us all the plugins that are available for us to download from the server to the workstation that we're running on you know we're going to have things like you know the real time monitor tool and then I apologize my servers taking its time tonight but we'll have the real time monitor tool you know CTL clients for certificate trust lists you know the axle toolkit the J tapi stuff you know a tenant console which is you know something you may or may not cross paths with taps so anyway those are plugins that we hide under applications user management this is where we get into user based configuration your application users and your end users and all the role based access control that we're going to talk about and then we've got bulk administration and this is only going to show up if you're on the publisher by the way because bulk administration doesn't run on the subscriber this is where we can do a bunch of different you know like it sounds bulk admin so I can bulk import you know tens of thousands of phones or make modifications to large groups of users and and really you know anything you do you know in large quantity it's going to happen as part of a part of that and the bulk administration toolkit and then you've got the help menu and I want to show you something cool about the help menu there's something called this page so let me go somewhere I'm just going to randomly go into Amen you here's a phone so I'm in the configuration for a phone I'm going to say help this page and what's going to happen is the cisco online help is going to load and it's going to give me information about things i can do you know in the area I'm in so tips about resetting a phone tips about deleting phones it's going to talk to me about each of the configuration settings and give me a description of what these settings actually mean and you know tell me about some of the default values you know so device name and renamed to define the device it can contain you know this number of characters and etc so you know really cool the help this page menu it's very very valuable so this is the basic CCM admin interface page now I'm going to show you a couple of other places here Cisco Unified serviceability is the next section that I'm going to show you serviceability is used for system based services so when you think of you know things like activating services or restarting services you know application layer stuff not so much you know moves adds changes type of stuff you're going to do in serviceability so let's give you a quick tour serviceability we can do alarm configurations for various alarm scenarios we can configure our trace levels for the system so when we're capturing logs we can get into that we've got service activation and feature services for you know network services and then we can control and stop and start and restart and all that good stuff you know service activation will activate and deactivate them you know we can get into call detail reporting and then dialed number analyzer we can do our SNMP based configuration for setting your network management platform up to interface with the cisco call manager we've got call home configuration and then again we've got the famous help with the this page we like the this page option so that's unified serviceability you'll be in there you know every once in a while but not near as often as you'll be inside of CCM admin which was the first place that we went the OS administration in fact this is going to ask me for a different username and password because this is the platform administrator account which I'm using the same thing for administrator Cisco Systems and this is where we do things like show yo show platform you know type stuff so hardware and network settings and software and you know tell me about my cluster we can go to the settings menu you know this is where you configure IP addresses and your NTP servers and you know time and under version it sounds really confusing but this is where you go to actually tell the server that you want to reboot or shut down you know I know they've had that quite well you've got your security menu which is where all your certificate stuff happens you can do software upgrades or minor releases through this you know will do it via TFTP I'm sorry not TFTP will do it through you know SFTP and you know we can can do management of our T FTP files so you know maybe there's phone loads that are out in the TFTP server and we want to look at what's there and do some stuff with it we can do that from OS administration we've got a couple of things here remote support this can be used for TAC if they want to get into your system you can grant them some access so you do that from OS administration and once again a help about this page is you know very very useful information so let's take a peek of that one real quick for this page you know switch versions and restart so how to do a reboot or a shutdown etc you know restart current version shut down the server etc so good stuff good stuff and one more thing I want to show you actually two more things I want to show you there's DRS which is the disaster recovery system and DRS is what it sounds like this is where I go to configure and run my backups so I can configure my backup devices and my schedule and look at the backup history and then the same thing for the restore you know run through the restore wizard so DRS is all about backups and one more place to take here as unified reporting and this is I believe is going to want the application administrator again so administrate or a Cisco system all right they're very system reports you can run and to be honest I don't use this very often not because it's not useful but because I come from you know older versus a call manager you know and this came later so it's one of those tools that's there that I don't leverage probably as much as I should but you know you can go in here and run various reports you know and to generate some you know on demand so I just said run a system report and this will probably take way too long to run because I'm not on the fastest Hardware here but you know there's all kinds of device summaries and you know phone and feature lists and extension lists and you know you know phone load type reports and you can just get all kinds of really good data out of things here so anyway these are the main interfaces that you're going to use as part of your unified communications manager experience so I wanted to give you a quick little tour in videos coming up we're going to start going through the Cisco Unified Communications Manager application mainly CCM admin and we'll start talking about how to do basic provisioning so how do I create a phone how do I add a user how do I do the normal moves ads changes type of activities that you are going to be expected to be able to do as part of the CCNA voice and we'll get into more you know more in-depth call manager knowledge keep in mind this is not specifically a call manager class you know we're teaching you the general high-level stuff as part of the CCNA voice there are you know separate training sessions dedicated to just the common interest raishin you know the application call manager there are classes dedicated to gist unity connection and dedicated to all the other pieces and parts so you're not going to get everything you need to build a system out of this but we do want to give you the high level day-to-day type of admin exposure so with that I'm going to say thanks for watching and I hope to see you guys soon in the next video and a happy studying it we'll talk to you soon

Channel: Paul Browning

Views: 85,808

Keywords: CCNA (Field Of Study), Voice Over IP (Industry)

Id: RbiZFt__e7I

Length: 15min 34sec (934 seconds)

Published: Sun Nov 10 2013