Hi there, everybody, my name is Richard McMunn
from the career guidance company, how2become.com. And, in this training video tutorial, I am
going to give you seven fantastic interview questions and answers for managers. So, if you have any kind of manager interview
coming up, or supervisory role, or leadership interview, then this video is for you. So, just a couple of bits before we get straight
into the questions and answers, a very warm welcome from me. That's me there on the right-hand side. My name is Richard McMunn. I spent 20 years as a manager in the fire
service. I've managed lots of people in my own business
as well, and I believe the sample questions and answers are really going to help you. In this video, I'm going to teach how to pass
your managers interview. Please do watch the video from beginning to
end, and I'm also going to give you the slides. So, you can take notes, but I'm also going
to give you the link so you can download these slides on slide SlideShare and start using
them during your preparation. Also, if you want to learn more as you go
along, I've put a link below the video where you can get access to my free interview course. Don't access it yet. Wait until I've finished this tutorial. Also, please subscribe to the channel. Just click the red button, the subscribe button
below, and then you'll get notified when I create more interview questions and answers
videos. And, guys, I'd really, really appreciate it;
if you do like the video and you gave it a thumbs up below the video, I'd really appreciate
that. It motivates me to do more for you. Okay, let's get straight into it through the
manager interview questions and answers. Question Number 1: what are the qualities
of a good manager? It's virtually a guaranteed question because
obviously the qualities required to be a manager are many and varied, but here's a few tips
before I give you a sample response. Don't forget to use positive words in your
response to this question. These should include words such as competent
or competency, you're professional, you're adaptable, you're decisive, you're a good
communicator and a good listener, you are firm, and you are fair. So, also make sure you mention that you're
a supportive member of your team, and you also are a visionary and you are strategic
in your thinking because every organization wants a manager who looks to work towards
achieving the goals and the strategic aims of the company. Okay, sample response to Question 1: what
are the qualities of a good manager? "The qualities of a good manager are many
and varied, and in particular, you have to be totally focused on the aims and strategic
goals of the organization you're working for. Now, in addition to this, you need to be competent
in your role, be willing to constantly evolve and develop, and also set a good example to
your team. You also need to be professional and adaptable,
decisive, a good communicator and listener, be firm when required, fair, supportive, a
visionary, and also be strategic in your thinking. I believe I possess all of these qualities
and feel I would be a great manager for your organization if I am successful at interview
today." So that's a great sort of short, sharp, and
punchy response that gives all the right qualities for being a successful manager. Don't forget I'm going to tell you where you
can download these slides so you can print them off and use them during your preparation. So, Question Number 2: describe your management
style. Now, everyone has a different kind of management
style. Here's a few tips based on my experience before
I give you the sample response. Perhaps the most effective management style
that works for all scenarios includes the following. Someone who's decisive, firm, and they expect
the highest standards, but they are also fair and approachable. They are supportive so they motivate the team
as well, but they're supportive in nature and they are always looking to continually
evolve. And they want their team to evolve as well. So here's my sample response to the manager
interview question: describe your management style. "My management style is a combination of different
key elements that are designed to achieve results. I am firm, and I am also a manager who sets
high standards. I'm also decisive in my decision-making and
somebody who expects their team to continually improve, evolve, and develop. I achieved this by being supportive of my
team, but at the same time, I expect nothing but hard work and commitment from my team
members. I always strive to get the best from my team
and will always deliver the best results for my employer. Again, another great response that you can
use." Question Number 3: give an example of a difficult
team you had to manage. So, we've got to give an example here. It needs to be specific in nature. Mention your most difficult team was some
time ago. Now, this demonstrates you now have the skills
and experience to manage teams effectively with minimal problems. So, if you say, "Yeah, it was some time ago. I don't tend to have that many problems now,
but if I do, I have the skills, qualities, and attributes to manage your team." Also, give an example where you learned a
tremendous amount from the situation, and this has served to make you a better manager. Now, obviously when I started managing, I'm
sure you are the same, you go into situations and you sometimes make mistakes. That's fine, but you have to learn from those
mistakes. That's the important thing, and that's what
makes a great manager, somebody who continually evolves, and they develop their skills. So, here's my sample response to: give an
example of a difficult team you had to manage. "Perhaps the toughest team I had to manage
was in the early days of being a manager. It was a fast and steep learning curve, and
I did make some mistakes that I have since learned from. Now, the team had just lost a long-serving
manager and there were some people within the team who was set in their ways. I went in with new and fresh ideas and changed
a number of things perhaps too quickly. The team made it difficult for me to implement
the changes I wanted to make, and the team meetings I held were a laborious and challenging
process. However, I persevered, I learned from my mistakes
and managed to eventually turn things around. I started to get the team onboard, listened
to their ideas and suggestions. And after six months hard work, we had the
best performing team within the organization, and it was a start of a very productive environment
where everybody felt valued and appreciated. I learned a tremendous amount from that experience. And whenever I go into a new team now, I have
a set approach that works really well." So that's the kind of response; it's open
and honest. You're being honest in the fact that, yeah,
you've made mistakes before but you managed a difficult team. You had problems but you turned it around. And the important bit is that it was a success
at the end and you had a very productive team. Question 4: what do you like about managing
people? Now, my tips here. Mention that the difficult and challenging
parts are the best elements as managing people. Managing people can be difficult, but if you
are a great manager, you will like the challenges that come along. Now, state how you love to see people develop
through your coaching and motivational skills. Obviously, your aim is to get the most out
of people regardless of their experience or age. So, here's my sample response to: what do
you like about managing people? "Now, the best thing about managing people
is that everybody is different and therefore, as a manager, you have to adapt your coaching
and motivational skills to suit each person within your team. I love the challenge of getting the most out
of people, supporting them through their work, and seeing them achieve great things. In particular, I enjoy carrying out regular
appraisals with my staff to ensure they have what they need to perform to the best of their
abilities but also holding them accountable for their work. to summarize, I enjoy taking on the challenges
managing people involves. I feel I work at my peak when I am motivating,
coaching, and developing my team." Now, it's not going to be long now before
I tell you where you can download these slides. Hopefully, you're getting a lot from these
that you can use during your interview. Question Number 5: as a manager, how would
you persuade people to do what you want? So, as managers, we have to be really good
at negotiating, getting people on board. So, state that you are a good negotiator and
that you feel you have the skills required to motivate and encourage your team to share
your vision. Give a specific example of how you persuaded
someone to follow your lead. So, if you can give examples, that's a great
response. Here's my sample response for you to use to
Question 5: as a manager, how would you persuade people to do what you want? "I believe I am a good negotiator and I have
the ability to motivate and persuade people to share and follow my vision. For example, whilst managing a team recently,
during a difficult project, a senior member of the team made it clear he did not believe
the path we were taking was the correct one. I took the time to listen to his concerns
and made him aware that I valued his seniority, experience, and his opinions. Once I had listened to his views, I then explained
why I felt his suggested route would not work. I provided evidence based on my experience
why his suggested route could fail. I then began to explain why I felt my plan
would work and that I actually needed him to be directly involved in order for it to
be a success. I asked him to take a proactive role in managing
part of the project and explained to him how his expertise would be integral to the successful
delivery of the project. By empowering him and by utilizing his experience
and skills, I managed to win him round and he helped to successfully deliver the project
on time and within budget." So you'll see there that I've given a sample
response that's specific in nature. I've given an actual situation to that question. Question 6: how would you monitor the performance
of your staff? Another great manager interview question. Let's take a look at some tips. Tell the interview panel you would conduct
regular appraisals to monitor performance and also hold your team accountable. This is integral to monitoring performance
is to speak to your team on a regular basis, on an individual basis one-to-one. Give examples of how you are able to motivate
your staff and make them feel valued by listening to them and providing support, training, and
guidance where appropriate. Let's now take a look at a sample response
to the manager interview question: how would you monitor the performance of your staff? "First and foremost, I would conduct regular
appraisals and meetings with my staff to find out their strengths, weaknesses, and also
what they needed to perform their duties to the standard required. I would also set deadlines and make my teams
stick to them religiously. I feel that, by applying deadlines for work
to be completed, staff are more likely to develop successful habits and complete work
on time. Finally, I also think it's very important
to reward and praise staff when they work well. Again, by simply praising your staff, they
are more likely to work hard for you and achieve the goals of the company." Question 7: who was the last person you had
to speak about regarding underperformance? So, as managers, we will get people from time
to time who underperform. We have to have a certain set of skills to
get to the bottom of it and to also put a plan in place to rectify it. So here's a couple of tips. If possible, tell the interview panel it was
someone you had just started working with. What I mean by that is you say you go into
your team, somebody was underperforming, this is then not as a direct result of your management
style. You got into a new team, someone's underperforming,
therefore you are able to turn it around and demonstrate your management skills. So, be firm with the individual but set goals
for the member of staff, provide support and empathy where appropriate, and also give training,
and get to the bottom of the problem really quickly. This is crucial. Let's take a look at a sample response for:
who is the last person you had to speak about regarding underperformance? "In a previous role, I just started managing
the team when I noticed a member of staff was missing deadlines and they appear to have
a lackadaisical attitude to their work. I immediately held a meeting with them to
raise my concerns but to also get to the root of the problem quickly. My aim was to resolve the issues as soon as
possible and also put a plan in place to get them back working to the required standard. After speaking to them for a few minutes,
it became apparent they were having serious problems at home in their personal life. I decided that the best approach here would
be demonstrate empathy, provide support and also to agree a plan with them to get them
back to full working capacity. I discussed with them some options for obtaining
counseling for which they were open to. I also agreed with them that we would hold
a weekly meeting to assess how they were feeling and to also assess the plan we had created
to get them back to full working capacity. Overall, it took four weeks for me to get
them back to where they were prior to their personal problems. I felt this was a success as we got to the
root of the problem quickly which enabled me to create a supportive plan that enabled
them to start feeling better as soon as possible." So, if you would like to download these slides,
please click the link below the video. You will notice it will say below the video
Show More in the description. If you click that, then it will give you a
link to SlideShare, which is linked in, and you can download the slides. I'll also put a LinkedIn link on there which
goes to my LinkedIn profile. Please look me up, connect with me, and put
some comments in the comments section below the video. If you want me to come up with some sample
interview questions for your specific managers interview, tell me what role you're being
interviewed for and I'll create some for you. Also, if you want to learn more, please go
to the website, passmyinterview.com, or click the link below the video, I've put it in there,
and then you can get access to my free training course which has about 50 sample interview
questions and answers. Guys, as I say, I hope you've enjoyed that. I love creating these videos for you. I'd really appreciate it if you gave the video
a thumbs up. Don't forget to subscribe to the channel and
say hi in the comments. Thank you very much for watching, and I wish
you all the very best in your pursuit to passing your managers interview.
