absolutely unhinged episodes p4 | Kitchen Nightmares

good evening and welcome to a very special edition of Kitchen Nightmares last year something happened that shocked me and millions of you when I tried to help a restaurant in Scottsdale Arizona I was forced to do something I've never done walk away I went to Amy's Baking Company to help but the owners were incapable of listening there was such a strong reaction to the episode that we decided to give you an update on what's happened since we'll also show you some footage that has never been seen before and we'll hear from Amy and Sammy themselves but first a brief reminder of my wild Journey at Amy's Baking Company time is Scottsdale Arizona and I was really looking forward to helping the husband and wife team of Sammy and Amy with their restaurants Amy's Baking Company just give me the personal darling if you can all right all right since 2007 Amy had run the kitchen institution thing and Sami was in charge of the front of house 4C the owners felt that their food wasn't even an issue if anyone tell me that my wife's food is not good I just tell him to leave the restaurant they were looking for validation from me that everything they were doing was right Chef Ramsay is coming to tell the people how the food is good here in the past they had an ongoing war with online bloggers and customers who were writing negative reviews these reviewers and these bloggers decided to make up lies and say that they ate the food and it was disgusting Amy and Sammy felt that they were under attack and that was the main reason why their business was in trouble the customer is not always right before I arrived the cameras were there to document dinner service at Amy's Baking Company can you make me per salad instead of that scissor seriously many of the diners were so frustrated because of the long wait times never waited while the ones that did have food it's really just isn't good were truly disappointed with what they were getting I'll take it but during the course of the evening Sammy and Amy had a really hard time I'm dealing with any negativity from customers is not cooked enough put it again in the uh it became clear that this restaurant what is the problem with it the customer isn't always right okay if you came to eat to enjoy then you should know what you like to eat so and the one particular situation that my crew has never witnessed in the seven years of doing Kitchen Nightmares it's coming now it's coming now now I keep saying that you've been saying that for an hour look at him he's like where's my pizza really send him home you want to wait to wait you don't want to pay word to do it then you [ __ ] off from me do you understand Sammy are they for real yeah [ __ ] you [ __ ] you kidding me right now I'm kidding God [ __ ] you no kidding yes [ __ ] you take the money no I want the money from him [Music] [ __ ] you give me a break my team gave me little detail but told me that it was a rough night at the restaurant this is ridiculous I've never seen anything like this before but as always I wanted to form my own opinions when I arrived I was pleasantly surprised at the nice decor how clean the kitchen was and how well organized everything seemed to be this is a joke I mean look dates labels and sectioned off I even sampled a pretty good dessert little did I know at that time this wasn't going to be a piece of cake if all your food is as good as this dessert trust me there's something not quite right here during my lunch things started to unravel what first I was shocked to learn my waitress Miranda didn't make any tips so where do the tips go the owner okay I can't believe that I know I try to tell him thank you you're welcome I'm sorry [Music] you spoke earlier about the problem with staff yeah I just found out something pretty major Miranda the young girl yeah you go you go give her her tips no Sammy you cannot take service tips then bring me the people who's going to do their job and I don't have to interfere they can take the whole tips for them if you see I already took three orders by myself and send them already today you're the owner I'm doing the most of the job I was totally appalled then I waited forever for my food I'm gonna start eating my ticket I know you've been waiting when it finally arrived it's just a mess it was a major disappointment can we take that please because it is like eating dry cat food and even though I let Sammy know the major problems with the food I feel like it's raw it's doughy he chose not to pass anything on to Amy what's wrong nothing according to Sammy his wife had an issue with criticism I know my wife she's she's getting nervous do you want the teller come with me anyway I am 75 minutes in and so far I've had a undercooked Pizza okay I'm going to tell her you're starving I'm going to tell her you are starving okay she'll move okay she'll move but hours later at the start of dinner service Amy was complaining that she had not received any feedback from what I experienced at lunch so I decided to tell her the brutal truth these are store-bought craft Frozen raviolis they're not crab and they're delicious and I the first time I've ever [ __ ] did you taste it you didn't taste that one again because you didn't get the three back I said they were disgusting but right from the start she didn't consider anything I was saying as constructive I've never had a problem oh my God I tried again and again to point out the issues the fun for the beef burger was soggy as anything I have never had a problem with that hamburger ever but everything was either deflected that was driving or ignored there's no point in me saying anything to you because you just don't where it's good like that whatever I felt so frustrated at this point I went into the dining room and hit another wall when I tried to confront Sammy about the tips I think the girls deserve some tips tonight no they get hourly sir the tip that you left the young lady server the owner takes the tips [ __ ] with me yeah I will [ __ ] with you what the [ __ ] thing you are so inflatable [ __ ] that night once again there were a number of issues with the food and there were long wait times as well are we used to waiting on something yeah yeah is that coming then towards the end of service a food Runner named Katie asked Amy a question and Amy lost it you don't need to question me Katie you can go home right listen to me when I'm speaking to you do not walk away from me you don't work here anymore okay don't don't know come on [Music] after a really bizarre dinner service I tried again to have a meaningful conversation with Amy it's become evidence that you can't take criticism but Amy remained in denial what I do normally is good refusing to listen to anything I had to say then you'll freezer is still bought [ __ ] raviolis the sauce is delicious the raviolis we think that they're very good even after a frustrating day I remained committed to helping the restaurant so the next morning I came in with a plan to turn Amy's Baking Company around oh come on but they weren't there so I spent the morning talking with disgruntled past employees in the year and a half I was there I saw at least 50 people come and go it's 50. they were in and out so fast wow what happens when customers complain about their Foods they get told that they're wrong that you know no we have the best food in the country you're wrong when Amy and Sammy finally arrives I want you to confront them with the information I had learned have you not had a turnover of more than 50 people 50 staff can you prove that to me okay she was wrong 100 or even more than 100 and after a very tense conversation in which we were going around in circles what I have a problem with were the comments you were saying to me last night I'm here to show you what's right and you can't take that I realize that Sammy and Amy were not open even in the slightest to making any changes all that's happened is we have been attacked attacked attacked a restaurant that was in the crisis with a delusional owner they can't take criticism so for the very first time I did something I never thought I would do I can't help people can't help themselves the right thing for me is to get out of here good luck yeah participate in this [ __ ] wow coming up the story just went viral they became the number one trending story in America there were threats nasty online messages find out how it happened everyone was under the consensus that these people were not particularly normal and show you some never before seen footage of Amy and Sammy with Chef Ramsay that you have to see to believe you can pull the wool over your husband's eyes you can't do it to me I want you to just a full update on what has happened to Amy's Baking Company Sammy's call that I had taken a five dollar tip and told me that I'm a thief and get out of his restaurant and later it's wild are we being pumped it's loud yes these generals of my fault it's an exclusive interview with Amy and Sammy it's like Disneyland for the crazies as we track them down in Scottsdale Arizona we have to show the world what we really have to offer here at Amy's big company since the Airing of Amy's Baking Company people were very anxious to express their views in a variety of ways on the internet one of the things that got a lot of attention was this cartoon made by the Jackson Moto company he is my soulmate and we're in this business together we are always and haters and bloggers they're dirty they're lazy I have issues with customers that are online beliefs and they bullying me bullying my husband that's a joke online they're used to eating processed wood chips or used to getting things for free it's disgusting but when did they start this guy came in that started this entire online bullying I told them I thought he was a loser he was a [ __ ] well we have three little boys but they're trapped inside cat buddies you look disappointed these are still for crap frozen ravioli crap and they're delicious and I the first time I've ever okay did you taste it you didn't taste that one this is you guys I make excellent food you all think that you can come in here and say these things are you kidding me this is ridiculous [Music] I speak feline [Music] that cartoon was just one example of a media explosion that occurred after the Airing of Amy's Baking Company but there was a lot more as this 50-seater restaurant went from obscurity to a national phenomenon and became the number one trending story on the internet so there's this restaurant called Amy's Baking house this is your first time in the history of the show he decided this place was beyond health and Ramsay even is like I know you just could not believe how this couple treated their customers hundreds of people are turning to social media to voice their answers they're on Facebook now just trashing everybody I got uglier and uglier for their there were threats nasty online messages this is what you don't ever do I'm actually not a lot of action on social media memes and jokes photoshops gifts worldwide unbelievable to see all of it bubble up online wow it was so crazy the episode of kitchen nightmares about Amy's Baking Company was a pretty special one because it was the first time Gordon Ramsay walked away from a restaurant wow which is something he never does and it definitely sparked a curiosity people were incredibly interested in this story there were thousands of comments directed at Amy and Sammy basically calling them batshit crazy everyone was under the consensus that these people were not particularly normal the problem was Amy and Sammy started responding to these comments as the comments started pouring in Amy and Sammy just kept posting and posting and posting they just attacked everybody in this posted status after status just swearing calling people out on everything and just continuing their cyber bullying what they do best I guess we just sort of kept watching them in a mixture of shock and horror you just want to tell these people oh don't don't do that that's a bad idea and the story just went viral people were sharing all different types of content from satirical cartoons think that you can come in here and say these things to YouTube videos clips gifts just type in Amy's and everything would come up related to Amy's Baking Company just pages and pages my write-up of Amy's Baking companies meltdown in about three days it had reached 3 million views which is the highest traffic post I've ever done at BuzzFeed it became the 21st century version of a water cooler conversation everyone thought it was just the craziest thing it was like covering a breaking news story except instead of politics we were following this little Eatery in Arizona honestly I've never seen something like this before they were just that crazy after the dust cleared Amy and Sammy took to their Facebook and said that it was hacked and that all of the statements that came previously weren't them and it was met with this really hilarious are you kidding me collectively from the internet no clearly you weren't hacked at all I saw the way that they treated people and what they said on Facebook is exactly how they acted in real life there is the phrase no publicity is bad publicity but at the same time if you're not careful the internet can turn you into a sideshow and I think that's exactly what happened here [Music] the aftermath of the episode certainly took on a life of its own I remember when I first walked in to Amy's Baking Company thinking Hmm why am I here the dining room is gorgeous the kitchen is spotless something I'm definitely not used to on Kitchen Nightmares but when Amy gave me a tour of a kitchen things started getting a little strange now this footage has never been seen before take a look so are you the sushi chef yeah yes you can see I'll take you through our line um do we have any uh male chefs no no all females not only girls one boys yes because it's too tiny and my wife you want only me to be near her she has no one man nice so we're comfortable working with girls because my kitchen is so tiny wow we bend over we bump into each other the male chefs their ego is too big and there's it's too little my kitchen so they leave I show them the door and they don't have my standards they can't seem like I do there it's like they're doing me a favor this is how we work I mean I work meticulously because my customers deserve it wow we have three little boys but they're trapped inside kitty cats bodies meow Zeta does it like this yeah and sometimes he sticks his tongue out if he wants treats Jade if you and if you ask him a question you say Jade he'll actually respond meow he responds like that and Leo he actually talks Leo will sing to you [Music] later we'll be heading out to Arizona where our reporter Anna Garcia catches up with Sammy and Amy but first let me tell you about some more never before seen footage during my lunch at Amy's Baking Company I kept telling Sammy what was wrong with the food but he refused to tell Amy I remember thinking how strange was that they wouldn't relay anything to his wife but when I came back for dinner service I learned why Sammy never shares any negative comments with Amy because she's completely incapable of taking criticism when was the last time you choked criticism from a customer about one of your dishes um what was it it was a Caesar salad the lady didn't like the prosciutto in her Caesar salad but it's on the menu and if they don't like it they can have it without it simple I mean I I've taken criticism do you know what criticism is healthy unfortunately not enough people told you the truth oh God you're crazy store-bought frozen ravioli yeah you still don't get it if I could make everything from scratch I would just pulls it all over your husband's eyes but you can't do it to me oh my God you're not even prepared to listen to anything because you're not giving me any advice active criticism I'm not in denial about anything I've never had an issue before because your husband doesn't tell you because I because I scared okay no that isn't scared of you he's not scared of anybody my husband if there ever is a problem immediately he'll bring it back and let Christine and I know and it's very rare that it happened today you knew I was coming today well I was trying to make sure every [ __ ] play that you finish is in front of me I was trying to get for give it to me why not I don't want to change there is something I want to clear up they asked me to come and help them right now I want to show you something that's only ever been seen by myself and the producers of the show it's their submission video oh boy check it out so this is where all the magic happens here we have the Walkman oh my God it's a mess the biggest problems with this restaurant would be my husband is too nervous in the front of the house doesn't really have a customer service background in any way shape or form I'm chicken leg no head you go I go I don't know what to start Sammy needs to be removed from this situation a lot of times I think their customers will probably not come back because of something that Sammy may have said to them like first reaction is just to kind of yells yes there have been a few occasional times that he has had an incident and that I myself have had in a few incidents with customers we're not perfect but when people come in and they're not nice to us we're not going to be nice back to them on Yelp horrible things were written about it so we're not true I retaliated and I told them what I thought about him I told him that he was a loser he was a [ __ ] he was a [ __ ] and he wasn't welcome in my restaurant and he's not I have no problem standing up for myself are you can you film him do you see him okay we can we had to stop because you were talking that's okay this is the first kitchen I've ever worked in where we're not really allowed to talk to each other stop talking everyone Stop Get out no talking I'm out here all by myself screaming screaming the smallest thing to happen it's like the end of the world and then they just kind of each other in order for my restaurant to be open we both have to be here 100 this is our babies hold on a second hold on I'm getting extremely nervous right now because I have so many things going on back here and I can't remember the questions you're asking because as soon as you ask me I'm losing it if you don't come in and spend a hundred dollars at least it's like spectacular my food is the best I'm telling you I love you nothing he's crazy coming up I don't want you to kiss my ass I want you to just shut up the madness continues I'm not afraid of you you're afraid of the truth not me the truth you'll get a full update on what has happened to Amy's Baking Company they're trying to cash in on their notoriety you'll hear from former employees Amy and Sammy thought everyone was out to get them and what's recent diners have to say he just said you have to go you have to go you have to go then it's time for an out of control sit down with Sammy and Amy he has numbers he's jealous of my phone but first some never before seen footage as Chef Ramsay questions Amy about her pizza and what's the base of the uh the recipe for my pizza dough it's a secret okay why and people love it I have people tell me it's the best pizza that they've ever had in their life my husband will tell me he's [ __ ] naughty because my pizza today was undercooked so it was raw and I said we take that back he said I can't daughter in service why is that uh maybe he knew that it would make me nervous if you didn't enjoy the pizza your husband and wife yeah yeah it's not as if you're sort of manager and assistant manager okay the quicker you go back to the kitchen with criticism yeah that's the problem you don't have criticism not usually why can't you go and tell your wife of course [ __ ] wake up it's undercooked I don't think your pizza was undercooked I checked it and I send pizzas that's my number one selling so you did bring it back no no I didn't find out and I asked you what was it no I touched it when I took it out of the hold on let me I checked it when I took it out of the oven just like can I do every other pizza and to me it was crispy on the bottom when I cut it it was crunchy so to me it wasn't wrong but yeah just draw a line in that that's your version because you didn't see it come back my version was the dough was wet undercooked in the center okay okay and around the outside there was insufficient garnish so it's just dry I showed it to you come on I did yeah okay but I didn't want to tell them no I said touch that it's not no [Music] how can you attract good staff when you don't give them their tips they deserve my husband pays those girls nine dollars or ten dollars an hour you know seriously nothing okay they don't deserve those tips if they could work like my husband worked if they could work like my husband works yeah they would get their tips he stole them things I run and work like I work have your tips I am deluded you're right there were so many moments at this restaurant but truthfully there's only so much you can put into a one-hour show here's an unbelievable exchange that I had with Amy over a package of gnocchi Cindy's knocking here no Refrigeration required wow wow wow wow there must be a few chemicals in there we sell these nurses I'm sorry you sell these yes those are the New York here that we have and no Refrigeration required what's in them look at the back and I'll tell you I don't say that they're organic I never did what's in there he said look on the back like some [ __ ] smart ass answer oh okay yeah he's prepared to charge customers money for that [Music] this is you know it's not pre-made we don't have pre-made food we're trying to make everything yes yes they are it's fresh of course we have to freeze it when we drop it in the fryer so the breading doesn't come off we do it like that because I do use those gnocchi yes hi yes I care a lot Chef MZ I would like you to understand just something yeah I'm finding it right now it's difficult to understand you one little bit I've got nowhere to go every time I say something to you you just say my customers love it I'm not going to talk to you right now because I have to accomplish I will you're the one who just said you want to talk to me yeah I wanted to explain to you that I'm not accuracy you don't even let me speak so there's no point in talking to you try just like my husband's even though my visit to Amy's bacon company was a complete disaster from day one I came back on day two with a plan to turn it around unfortunately I never got to implement it because it became clear that it would be a waste of time I'm sure you're wondering what's happened to the restaurant since I left here with an update is our reporter Anna Garcia thanks Gordon I'm here in Scottsdale Arizona talking to local people to get their perspective on everything that's happened since the show aired everything from the social media phenomenon to how it has affected local businesses and I'm going to try and talk to Amy and Sammy but first here's an update on how the restaurant is doing after Chef Ramsay left it was just a dramatic mess Amy and Sammy thought everyone was out to get them attitude I've never seen in my life they fired everyone told everyone who can do everything on their own the next day I was called and Amy and Sammy begged for me to come back so I did thank you you're welcome Sammy and Amy saw that I had taken five dollar tip from my customer and had a huge fit over it and told me that I'm a thief and get out of his restaurant and I threw the money at them and I walked out and told them don't ever talk to me again I'm done with this place a lot of my friends have actually gone there just to check it out because now it's like a tourist site everybody wants to see if Amy was actually that crazy we honestly went in with let's see if the food is really as people say one of our friends ordered a drink got it noticed that there was something floating in the drink it had three fruit flies in it we called Sammy over and he got really upset and he said there are no flies he never even acknowledged that there was anything wrong I said to him we didn't bring flies in our pockets with us and he just said you have to go you have to go you have to go we thought they would kind of wanting to be you know pleasing everybody and wanting to have the customers and you know but they were exactly like we thought they were they're trying to cash in on their notoriety if you go to their website they're selling T-shirts that are printed with lines from the show it's not a classy move but becoming a tourist attraction where they basically make fun of themselves I think it's the only way for them to survive it's definitely turned into a spectacle that if you're in the area you just have to see what it's all about coming up it's like Disneyland for the crazies it's loud you can't keep his menu it's intense we don't go down without a fight it's surprising are we being punked it's our exclusive interview with Sammy and Amy I see all the crazy you will hear it all my worst food is excellent raw and uncensored he was a pale-faced pansy-ass willow when our reporter Anna Garcia have you changed your policy on the tips he's a visit to Amy's Baking Company I'm not going to stop how then I will be a pansy and I'm not a pansy thank you [Music] she doesn't like to take the criticize she like to take the compliment she can't take criticism have you noticed when she's talked she can't stop because she won't listen so she'll continue pounding her own voice rather than actually listen to criticism but when it's a compliment oh my God it's amazing my disaster but then with his criticism so what I'm asking why is that ask her that question ask her I have the same problem for that she cannot listen criticism but she's okay but she's not listening just a blank there you know she's not listening yeah no I know okay okay can you make a change make a change so far we've shown you some incredible unseen footage and brought you up to date on what's happened since this episode aired but now it's time to hear from the owners themselves here is our reporter Anna Garcia with Amy and Sammy foreign Garcia from Kitchen Nightmares how are you it's your nightmare yes oh good can we can can we come in and talk thank you so much thank you I appreciate it yeah may I introduce myself hi Anna Garcia from Kitchen Nightmares very nice to meet you we want to catch up with you and Sammy do you have a few minutes for us to talk to me I'd love to talk with you now you talk to me and I want money because this time from Kitchen Nightmare I want money you want you guys did make so much money because of us and Gordon Ramsay tried to bury me alive or he wants I will bury him first I will bury in person bury your kitchen nightmare also because you did it on purpose you set me up and this is what you did you try to bury us a life alive and you didn't do it and I wouldn't let nobody to do it well will you sit down and talk with us Sammy about what happened and everything that's happened to [ __ ] himself because he was not fair he was not fair how was he not fair Sammy not fair because he shouldn't because it shouldn't represent us that way I'm going to go against Fox against Gordon Ramsay kitchen nightmare let me show you something no it's disgusting so I posted I took the screen Sammy who is he he has no balls he's jealous of my balls this is what he is we were made to look like the most psychotic lunatic people in the universe and after watching Kitchen Nightmares I see all the crazy but I don't see any of the good I know the people that came here were yelpers because I have proof of it they were on Yelp talking about it after they were filming and before they were coming here this is not stuff that I've invented I'm not delusional I'm not crazy yes we are passionate yes we are wild if I came after you you would probably stand up too if I came after anybody else you would defend yourself wouldn't you if you have a family wouldn't you defend it has it been stressful stressful yes it's been very stressful we've had people walk through my doors come casually over here like this walk over look at the display case keep going like this and then leave and then my waitress comes up to me now we have waitresses because we had to change our whole procedure because the whole universe thought my husband was stealing the tips so we tried something new I took all of the negative things that Gordon Ramsay said and I tried to improve on it that's why I had him come here people come here to try to set us up because they think it's funny because they have a hard on for Gordon Ramsay there was one person he left on this plate and I have it in my office and I have the surveillance camera proof of it he puts a giant rubber cockroach on the plate and left it there left without buying a cake and thought that that was funny we are dealing with that daily it's not going to work here we stood up to Gordon Ramsay we're going to stand up to the world because we don't go down without a fight we have to show the world and every single business owner out there that you have to stand up you cannot let anyone Shake You Down we have a voice he has a voice and it's up to us to stay strong and to show our true product and what we really have to offer here at Amy's big company coming up I'm not going to stop just when you thought it couldn't get more intense that to me shows me there are more shocking moments from Amy and Sammy now you have lit the fire inside of us foreign were to be successful in my opinion you need to clone me three times clone Sammy three times clone me three times and I'll be perfect all the Amy clones would just started like killing off each other they just get so sick of each other like one thing another Amy said like you can't mix two Amy's this doesn't go together in a moment I'll share with you my final thoughts on Amy's Baking Company but first let's head back to Scottsdale and a reporter Anna Garcia who's with Sammy and Amy how was your business affected by what happened in the episode we are completely bombarded by the media by customers by haters by trolls we've become the number one tourist attraction for for the summer only it's like Disneyland for the crazies they stand outside and take pictures just because they want to see us when they come in they look at us like they are real and they almost pass out and then they sit down and they try our food and they see who we are as people and they say I can't believe it it's amazing your food's incredible how did this ever happen what's going on here are we being punked but have you been busy because we really didn't find anyone who ever said this place was packed well I'm in for business right now look at how how can I have any normal business when I have this all day long what happened with Facebook with the allegations that you had been hacked every single post that was written calling people [ __ ] and making fun of them for not making money did not come from us we didn't say those things now we are because now you have lit the fire inside of us now when we're calling people little trolls and telling them that they have no balls yes that's us because I think it takes a very special kind of person it's called a eunuch to be able to call someone and Bully them over the phone or through the internet when you don't know who they are nobody make money because those trolls because Gordon Ramsay told them I'm stealing tips to the people can we talk about that can we talk about the tips I was pretty surprised that the waitresses didn't keep their tips why Sammy because they give him hourly very high I don't know how high between eight dollar to fourteen dollar an hour if he's empty like this they still go with money if they wait for the tip they wait like this have you changed your policy on the kitchens I give him tips so is that something good that came out of the Kitchen Nightmares is that you know it's not good because they work with the tip and there is nobody here then of course they're not going to make money then they're on the way all of this that's happened and you know have you made any changes to the menu you can keep his menus right his menu to keep it for his own results are the raviolis still frozen it's still frozen yes and they're excellent yes and they're excellent Gordon Ramsay also during the filming I asked him I said would you let anybody come into your kitchen and give you the kind of attitude that Katie gave gave me and not fire them he said yeah that to me shows me that he's a pansy if so I'm I stand upward Amy the reason I said he was a pansy is because the same reason I call these yelpers and these people that hide behind the computer screen the camel toe mafia they are [ __ ] they are Penzeys they have no balls because if they had balls they would come to my face my husband's face and tell us exactly all the stuff that the lies the slanderous stuff that they say online instead of just hiding behind their computer screen I have said a lot of offensive things but when a person is completely under attack I'm sorry I would love to be nothing but a lady and control my language and not have a severe case of Tourette's Syndrome but this is what's happened to me because of the pressure I called that guy a pansy because he was a pale face pansy ass Willow that's exactly what I call him yes I'm going to say things if someone attacks me I'm not going to stop how then I will be a Penzey and I'm not a pansy there was a part in the episode where it showed that Sammy tries to Shield you from criticism and when Gordon sent back some food Sammy you didn't really want to tell Amy because he's not true because my wife's food is excellent everybody love my waste food the reason that he didn't tell me each plate was getting sent back is because he knew that it would Gordon Ramsay was full of [ __ ] Sammy tells everything to me as I tell everything to Sammy we share we don't keep secrets from each other he protects me I protect him people love us because we stand together and we are united yes he and I will fight to the death for each other no doubt you come and you try to attack us I'm going to be like a fierce lion I'm going to attack anybody that's coming to try to hurt my husband or my business it has affected your business are you seeing the customers come back they come they are very happy surprise surprise what Gordon Ramsay said I have enough money to keep my business as long till the stupid people become smart and then they come again to us and they will we are not the ones Gordon Ramsey represent us we are not at all we are not I will say it myself I would like people to understand that first and foremost my husband and I we are united and that's the most wonderful thing in my life we are not psychotic lunatic people that will make you wait an hour and a half for your food and then call the place on you if you don't get it we're not going to scream at you and throw you out unless you come to attack us if you do come and attack us we will scream at you and we will throw you out I think like 95 of the things that are being said about us we sit and we laugh our butts off about it because it's hysterical do you have a message for Gordon Ramsay Mr Ramsey for all the respect that I had for you I ask you now to really put the truth and really give us a chance really give us a chance cause he tried to destroy us yeah come on I need them to give me a chance well obviously he thinks that were psychics we think he's going to commission or the food is good I was joking yeah I think you should do that if he won't do this in me do you ask him too much you can't he said he's like he's going to say that and he's going to close his store that's it it's finished it's finished he didn't even do that he will never say the truth of course you will keep it okay true for himself [Music] saving restaurants and helping families on Kitchen Nightmares is an incredibly gratifying experience I look forward to every challenge that I take each Mission very seriously what happened in Scottsdale was actually quite disappointing my team and I had a fantastic plan to help Amy's Baking Company unfortunately the owners had no interest in hearing it good night [Music] Denver Colorado known as the mile high city is home to almost 2500 restaurants located just seven miles from the city center is pantaleones opened in 1985 by Pete and his wife Paulette I'm from an island in Greece when I first got to the US I was a chef in another place but I wanted to buy a place of my own because my pizza is the best in the whole world keep an eye on this and we're married when we first opened we did have wonderful reviews we just got award after award after award my signature on the pizza is my crops back in the 90s it was busy but my grandfather thinks he's still in the 90s I think my pizza is awesome Pete is stuck in a car more I've done 200 people man come on but myself that's a long time ago slow latch we used to be packed now we have no customers I cannot pinpoint the reason I've been telling people for years we need to change things but he doesn't listen I'm getting some bad feedback on your pizza what are you going to do my food is not the problem my table saying that it's too soggy too soft on the dough there's got to be something else look at that it's nasty it's all grease and crust pod Leone's has the worst Pizza Endeavor my Grandpa's Pizza is like a white wall tire it's machine it's just disgusting God forbid if you said anything about this pizza forget it he'll be like yeah you don't know what you're talking about that's pretty bad just shut up your veggie pizzas they're a little soggy okay quick quick win I want to change things about the place but my father shoots down every one of my ideas it's ridiculous man this is your system really yeah really just shut up I feel frustrated because I want to help my parents but there's only so much that I can do to help them the restaurant does put a tremendous amount of stress on our family we are just making ends meet if it keeps up like this I could see us shutting down in a year or so if we don't get this restaurant going we're going to sell our home we're going to have to find jobs and at our age that is not going to be easy we got to make it work or we got to get out of it that's it this wrestler has been my life for the last 28 years I put everything in this place that I ever had if the restaurant fails it will feel like my life was nothing thank you [Music] pantalionis wow Denver's best pizza that is a bowl statement hello how are you hello nice to see you hey Chef I'm excited I'm excited uh Denver's best pizza that's a big statement first name is you are the owner co-owner co-owner with one thing about Pete that I struggle with is his inability to change it is absolutely hindered things um so do you have the best pizza in Denver congratulations when did you receive that David five so you had the best pizza in town since 1985. that's incredible I think I do well actually I don't think I do I I know I do where did you train in New York and there is a city with great pizzas yes yeah my mind is better okay okay great and you opened in 1985. March 10th of 85 it was Monday we opened up you know your day is well for an old boy an old boy you know an old boy is it like a Charming old man laughs that's right [Music] how Hands-On is this one completely completely still seven days a week uh no we're closed two days you close two days a week Sunday Monday are close uh why are you close on Sunday Sunday because I want to watch football are you nuts do you have any idea how many pizzas get ordered on a Sunday just in football season we did open that Sunday in 86. congratulations so how has that affected the business clothes two days a week Sunday Monday nobody knows who are open I mean we're closed in the afternoon the Russian closes seriously because he has to have his naps that's kind of a European thing that you know the Siesta deal Russian closes because P wants a nap yeah like they do in Greece in England too no no we don't close no you do any delivery um no wow yes plus there's another problem the other things you don't listen to anyone I mean you don't listen to me it's like if he starts doing something one way you can't get him off of it this is a princess and control it how old is Josh 33. he must be geared up now to take over the business when you take a back seat somewhere well in terms of what's the plan is he the head chef now no no as long as I'm in here I am okay we're talking about pizzas right Denver's best pizza what the heck you laughing about well I'd expect Josh by now yes literally five or six years at the helm why can't you let go I don't know where do you think you're gonna let go who knows for the last two years I've seen it on a downhill slide and now like a Tuesday night I might have two tables two tables I've seen it with no tables wow nearly 30 years of business have you put money away no no you can't retire no we got into trouble we refinanced our home two or three times crazy that's what I feel like wow so I'm gonna get up to speed with the food I'm dying to taste that pizza I know it's late in the afternoon but are you uh are you going for a nap or are you with us yeah he's staying oh he's staying okay just stay here today okay good I don't know who's oh no time well that always knows me she thinks she knows everything but she doesn't how do you go she didn't let me show it won't work Josh come around but let's catch up because I've done it for 37 years I think I know what I'm doing I didn't realize things were that tough for Mom and Dad it's actually gotten to a point where I'm I'm embarrassed of the place right all right change is the biggest problem you're happy with the pizzas um no wow so the bad oh absolutely it sounds like a very stubborn man yeah I have a lot more ideas has he started to pass the Reigns everyone no seriously no no absolutely why is that I don't know what's going to make him if ever it's always been three more years three more years crazy yeah it is it's been really crazy coming up that ridiculous Chef Ramsay begins his research it's like the pizza that ate Denver and discovers the biggest portions he has seen in a long time that means like a giant diaper you won't believe how stubborn Pete really is it was the worst Pizza in Denver I disagree with you so stubborn I may even believe that he may push his family out of the restaurant for good I'm out of here clearly this family is divided wife Paulette and Son Josh feel that the restaurant is stuck in the past while Pete feels there is absolutely nothing wrong with his food it's time for Chef Ramsay to find out for himself celestina Celestia that's a beautiful name and what do you think the problems are with the restrooms there's a few different problems when it comes to Pete and Paulette they butt heads a lot on how things should be run she wants changes and Pete wants things his way anyway let me have a quick look at the menu and um oh there's another letter here everything is homemade we cook for you just like Mama did that's nice to know um okay um I want to go for a sausage pizza please okay a toasted meatball hero and Pete's own calzone and then I'll go for the linguine clam as well alrighty thank you my dying no problem my God look at the dining room and he's got as much atmosphere in here as it is in a hospital room I mean it is sad here's this peep okie dokie okay I'm not nervous for Surfer energy to taste my food well let's put it this way he's gonna go to heaven today oh [ __ ] ready yeah I want to know where the [ __ ] you were eating cat food long story holy [ __ ] Paulette yes what is that behind your head that's a hologram freaking me out you know what a lot of people are afraid of that that's a clown oh gosh how long has that been up there oh probably about 15 years so whose idea was that that's sweet that's mine oh my God how's the cousin really blood's done get it up no it's not I just checked it it's done like two seconds ago get it out that's pretty bad that's disgusting shut up all of you yeah perfect let's go Chef's calzone okay okay repeats calzone do I look like one of the Denver Broncos that I can eat this thing it looks huge thank you Don [Music] what he's doing this Porsches I mean they're hideous how much filling does he put in there Jesus raw onion Paulette yes how is she putting in there look all that pepperoni I mean the slices of sauce Jam together yeah I've never seen a calzone so full I mean the feeling's cold that is hideous I don't like that either I've been wanting to take that calzone and fling it like a frisbee for about 20 years Pete I got some critiques for you are you kidding me listen to me damn it the complaint is it's so full it's cold just shut up it's gonna be a wake-up call for Pete see you perfect I put my pizza up against anybody in the country night Denver Colorado in a country that's how confident I am about my pizza let's go come on okay here we go here's your sausage pizza is that ridiculous it's like the pizza there's eight Denver yeah [ __ ] okay I'll let you take that here thank you [Music] oh my God the oil the grease can be out of there the oil in there the grease he said it's too greasy just exactly what I I feel I don't want to hear honestly the best pizza in Denver I mean does that look like the best pizza trust me I can tell you it doesn't taste good Celestia the dough is so thick white I mean it's just like a loaf of bread it's like a baguette in there that's our thin crust that's the thin crust stop seriously a lot of people get upset with me for that when they ask for the thin crust and I bring them with them wow did you touch that those raw oh wow it is a raw pastry oh my God what a mess darling I'm done alrighty I dressed it okay I'll let him know messy that is definitely not the best pizza in Denver let's get that right I hope he he wanted me to show you the dough he said that Lisa was doughy on the inside and greasy it is dirty look really I agree with him too are you kidding me I don't know what the chef is talking about and a lot of people love it I do I eat it don't you guys throw this away leave it um are you kidding me what that's disgusting I'm hungry I think chevron's problem is that he hasn't tasted a classic Pizza before damn is good he's tasted all this fancy stuff you know okay here we go the meatball hero wow and how do you how would you um I guess you approached that however you feel wow thank you my darling no problem just visually there's nothing hero looking about that that's not anywhere near a hero sandwich that looks more like a sloppy joe it's bad it's all soggy there it's like eating a patch of soaking wet grass after a cow shuttle over it if you're all done with that that's definitely not a hero yeah disgusting there's a type of air on the menu it's not hero it's zero I'll let him know please do you want to hear Chef's response yes yes he said it's a zero not a hero I don't believe this I have plenty of people that they love my meatballs I am very proud of my meatballs and for Sarah Ramsey to say it was a zero it's very insulting [Music] foreign started sampling the menu at panteleones and while Pete claims his food is the best in Denver Chef Ramsay has discovered it's anything but with gigantic portions greasy pizza and tasteless dishes it's not hero in zero Josh what are you doing Josh let the garlic roast roast you really I'm gonna walk you over the hill with this damn thing it'll get really hot before you put them in is this the first time I've done this I don't agree at all with serving anything out of a can it's embarrassing it's like tasted [ __ ] [Music] wow wow thank you no problem damn I mean that is absolutely Dreadful seasoning Bland like a plate of hospital food and it's just so unappetizing excess water I mean that is disgusting man how's it going it looks like Pete's pissed in my pasta that's bad [Music] oh you can see what he was doing right now [Music] are you all done with that yeah thank you no problem and that's not one of the worst urine samples you could ever give oh Christ thank you horrible [Music] what do you say he was very very not happy with that there were a lot of comments it's ridiculous that was bad you gotta take it man you gotta have to take it there's a reason this place isn't doing good right now let's come around okay 37 years since I came in this country I've been working in the kitchens and I know what I'm doing uh I don't know what to say my first time in Denver and quite possibly one of the worst experiences I've ever had first of all the clams were Dreadful I disagree with you seriously yes have you any idea how bad that tasted it's how he's made it for years and years well they can't yeah what why are you lying to me I'm not lying you mentioned on the menu that everything's fresh and homemade like Mama did it's always first made I don't think the ingredients are quite as as fresh anymore and then the big disaster my sausage pizza it was Dripping in Greece the dough was so thick parts of it were undercooked I disagree with you about my dog I think I have a grade though really yes this was a thin crust yes sir I mean you need to go and get your eyes tested because that was not a thin crust I am disagreeing with you I have we are not in 1985 Pete do you think that your father is serving the best pizza in Denver not anymore and do you think your husband is selling the best pizza in Denver no I don't you know there's a huge mistake on the awning because I think you just cooked me the worst Pizza in Denver I disagree with you can I have two minutes on my own would you mind not at all Peter's extremely set in his ways but he's got to listen to somebody or we're not gonna make it you know what he needs us he's right on everything Pete you're in denial that's the problem you cannot just continue going through this system of failure that you're just you're not getting anywhere you're just going further and further backwards and it's not making anybody happy it's not giving your wife and your your family a bit of freedom it's just feeding your ego I don't know what to say you're sinking you've taken everybody else on the boat with you no I'm not [Music] the pizza is not good I'm still going to disagree with you I really will I'm sorry but I am I need some fresh air professor me I don't think I'm doing anything wrong I've been doing this for 37 years Chef Ramsey was a kid when I first started cooking I should know a little bit more than he does good he's right on everything he's had every [ __ ] thing he said he's right the pizza even I've been telling you everything that he told you I've been saying the same [ __ ] though I said pipe the crust down it's too [ __ ] much [ __ ] does it take him to tell you that to actually listen or what ridiculous the food is [ __ ] it really is what are you crying why are you crying [ __ ] frustrating I did the best I could over the years let's not get enough anymore for many many years and I've been nagging and screaming and carrying on this place either changes or you lock the [ __ ] doors if you don't change I do what he says you'll never see me in this place again and I don't give two flying you know what's what happens to everything I own you'll be here by yourself everybody comes yeah calm down right I don't think that I need to change and I know what I'm doing Joshua and Paulette do not understand about running this place I got more experience than they both have been put together so there you have it foreign how stubborn Pete was about his food the pizza is not good I'm still going to disagree with you and his claimed that he has the best pizza in the city Chef Ramsay knew he had to do something to finally get through to him we're going to be tasting three Margarita pizzas so we headed downtown it was kind of a little mushy too much cheese to do a little organized research thank you guys I appreciate it now armed with the findings from the taste test Chef Ramsay returns to panto Leones to confront Pete with the results one thing that is very clear I think Pete's view have overestimated how good your pizza is I don't think you've ever compared it to what's happening in Denver right now so after my disappointing lunch yesterday I did a little research in Denver how about all of you stand up and come and stand over here please yep and here it comes is now time to really find out how good your pizzas are three pizzas in front of me a b c a is from one of the best restaurants in town B is your pizzas and C is a store-bought local frozen pizza time to put your pizza to the test that's right your pizza's beef which was your favorite I'd say a I like the E because it was thin and your least favorite way too much cheese it overwhelmed everything else it's not my heart stopped it was too much too much the grass was soggy it's just not very good okay Pete his results in a nutshell 75 of our taste testers preferred Pizzeria from the top locally Italian second place with 15 of the votes was a store-bought frozen pizza and in thirds and last position was yours with 10 only of the votes was like was the least favorite you're actually beaten by a store-bought [ __ ] frozen pizza get the message wow yeah wow how does that make you feel pull it bad but I'm not surprised because I've been saying the same thing too much cheers too much press too much everything I've talked and talked and talked about the same things and I don't see it changing it's really bad it needs to change I think that um in his mind it's always more is better I do put a lot of ingredients on yeah I do I do your pizzas are dated I am very surprised that the results of the video I never thought of my wildest dreams that the people of Denver who pick a frozen pizza over my pizza you have got to understand you are miles away from serving Denver's best pizza that 1991 review behind me is no longer valid we're in a different era you've taken the praise of a local critic it's gone to your head and you have locked in what they said was good and you've kept doing it for nearly 30 [ __ ] years can you three just give me two minutes get some fresh air outside because this is important I've got one very important question for you am I willing to change that's the one no you realize like how embarrassing it's been the last three years to work for other people well we have a restaurant that's all because of yes that's [ __ ] I've been in here waiting tables and my knees are shot I'm not going to do it anymore and I'm scarce with you I mean I may even leave I am out of here ready to head to Texas because I'm done I've pulled with you I've been your partner you haven't always been mine but I have been yours and I want you now to step up because I don't want to lose my home and the few little things that I have I don't want you to Pete are you committed [Music] I am you are I am 100 yes sir I am ready to change I am can you yes I hope so Pete is a creature of habit and it's going to be hard for him to change it and break habits I want to see it the combination of Chef Ramsay's taste test yours was the least favorite you're actually beaten by a store-bought [ __ ] frozen pizza and ultimatums from his family I may even leave has resulted in a commitment from Pete I am ready to change to accept change but before any physical changes are made to the restaurant or to the food Chef Ramsay wants to bridge the gap between a father and a son here we are with one two three generations working in this business how important is that for you very very so let me tell you something about a unique Italian restaurant it's in New York called Rayos they have been serving quality food since 1896. right and every single night it is packed you cannot get in there Josh how does that sound it's my dream do you know what I'd love to take you to Rayos unfortunately it's a little far from here but in 2006 they opened up in Vegas and I can take you both to Vegas oh are you saving yourself that is exactly what all three of us are doing tonight Rayos is at Caesars and my good friends at Caesars have sent their private plane wheels up in half an hour what the [ __ ] is going on what are you doing to me I want to take you for dinner it's unbelievable I can't even think right now but this is gonna be a blast are you kidding me I'm ready to go to Vegas with Chef Ramsey and my son of course [Music] how nice is that to get out of that restaurant great to be out of that restaurant tonight is about you too yeah catch up with each other and spend a bit of quality time together yeah here's to you both yeah cheers father and son [Music] Frankie how are you sir thank you so much thank you come on let's go into our dining room let's go [Music] four generations in your family I'm the fourth generation can you give it all Insight in terms of how this has happened I grew up under the tutelage of my father and you had to learn how to really become open-minded and willing to communicate in a constructive way and if you have that strong relationship and care for one another that will only reflect in your business and who's really going to pick up on that are your guests if it was a strong key message to Josh stepping up to the plate what would it be truthfully the most important thing is the relationship you have with your dad I agree with Frank that the most important relationship is with my father and I hope my father can see with working together how successful we can become are you ready to try some stunning food yes we are I am so thankful to Chef Ramsey to bring me over here and open my eyes and my mind I can see why they've been in business for over 100 years absolutely they know what they're doing let's take a lesson from it I'm going to remember this night for the rest of my life [Music] one night together in Vegas has clearly brought Josh and Pete together again and while they have been away Chef Ramsay gave the green light to his team to overhaul the decor of this outdated restaurant so are you all ready to see the next chapter panteleone yes chef yes chef okay great remove your blindfolds [Music] wow this is gorgeous it is amazing gold is that depressing tacky look at the 80s we have completely transformed this gorgeous little room it's a ration of today it's got that fresh contemporary feel wow you're okay look is it amazing it is amazing we tore down that dated paneling which was hideous and we added fresh coats of paint black and white to give that really nice contemporary Vibe oh my Lord we've had these new cool signs to create that nice fun modern hip Vibe got one of those 25 year old reviews and that scary clown everybody hated we have pictures of Italy amen stunning family pictures on the wall oh I I love this it lets everybody know that this is a family-run restaurant this is just my very favorite thank you our new restaurant looks amazing to have a hip New York Vibe here in Denver is really cool and it's new but the history still here come here to you man hey you okay no I'm ecstatic about my new restaurant I'm overwhelmed this is awesome I was sweet it's the best day in history of pathillions hands down please take a menu and pass them along to go along with the drastic changes that have been made to the interior to dive in Chef Ramsay has reduced the menu and the portion sizes look at that Caesar how cool it's just an easy he's designed a fun contemporary menu that has a modern take on Italian Classics I think Denver is going to love this place it's awesome [Music] I just want a quick word with all four of you outside let's go it has been a day of surprises for the family and Chef Ramsay has one more just stay there two seconds okay okay let ashore to increase profits okay okay [Music] we're at Cabela and we're in Camilla that is your new delivery van donated by my friends at 1 800 charity cars it's gonna let everybody know not just in the neighborhood but in the city that you have the best pizza I knew deliver I have a beautiful restaurant now I have a beautiful menu and I have a delivery I'm out of here [Music] coming up I want to give up it's relaunch night and everything is on the line what the hell are you guys doing will Pete and Josh get their act together we are going so far backwards or will all of Chef Ramsay's hard work be for naught stop with everyone anxious to reveal the completely new restaurant that they cut the same they cook the same okay Chef Ramsay gives some last minute pointers to Pete and Josh one delicious portion of lasagna and one delicious portion of eggplant parm this is awesome [Music] good evening welcome to pantaleone's how are you Josh you follow sync for tonight Chef Ramsay has divided up the work for the Father and Son team you ready yes ready Josh we'll be working the saute line all right let's do this well Pete in addition to making the pizzas will be Expediting here's our new menu please wonderful all right ladies did I give you enough time to decide please Pete let's go eggplant parm Melissa come on Josh get him ready to fire shut up let me do I got my thing stop what else is on that ticket I'm just trying to throw pizzas in now you don't think I know what I'm doing do you hey Pete how long for 16. what's 16. 16 is already gone Josh is this done or what I don't know I don't know what what happened although dinner service has just begun Pete is already overwhelmed with orders where's the 16th damn it Bobby you're not talking to me man and we're missing times here and it's not communicating effectively with Josh I don't even know where the [ __ ] we are listen I want some Harmony in here a little bit Yeah the Father and Son team are confusing each other and almost no food has left the kitchen where's this going I need a table number on this okay right I don't have that where's the liquid not even started really what the hell are you guys doing what the [ __ ] the thing out whatever man stop you you come here urgently now I I [ __ ] I want to give up we are now just going so far backwards and we come this far now to give up no table 16 this hasn't gone when a ticket's gone it gets [ __ ] spiked yeah Chef let's regroup and then we focus on 16. okay let's go in save is absolutely right I have to take a breath and start doing a ticket at a time table 16 lasagna Linguini vodka Josh coming up right now nice take your time let's go next then I need a Netflix parmesan and a small meat lovers okay get your systems going come on you can do it it appears as though Chef Ramsay's pep talk has done the trick both Pete and Josh are clearly more focused level 16 they are now able to control the orders and get delicious quality food out in a more organized manner I think he's more open to listening and working with his family I'm very proud of him very much though high five the book ass tonight uh 61 I can still do it baby tonight we had a rocky time in the kitchen but we dealt with it you now have a plan pick up the reins and run with it right look after yourself yeah absolutely dig in there my darling I love your shirt thank you so much Chef Ramsey really inspired us look after you boys I will and hopefully Pete and Josh can do even better and take it to the next level I've got to go Sam Ramsey is a remarkable remarkable man I am grateful and thankful to him for coming here and opening my eyes I love you you old bread in all my years of doing Kitchen Nightmares I don't think I've ever met a more lovable character than Pete unfortunately when I first arrived his heart may have been in the right place but his head certainly wasn't it's almost 30 years the guy was doing the same thing every day despite his business going downhill but I am truly honored to have helped this wonderful appreciative man to finally see the light for Pete's sake I sincerely hope that the pantiones continues to be successful for generations to come [Music] in the weeks that followed Pete remained committed to the standards set by Chef Ramsay Josh coming up yes I'm ready whenever you are okay and the new menu has already received positive reviews from not only customers inside the restaurant but outside as well thank you have a nice day [Music] Woodland Park Colorado 30 minutes from Colorado Springs it's known as the city above the clouds and it's home to Manja Manja an Italian restaurant owned by former realtor Julie Watson hi I'm on demander this is Julie can I help you we bought the building it was a fast food restaurant and I didn't know what concept I wanted to do would anyone like some Cracked Pepper my mom decided to open up an Italian restaurant because there aren't any other Italian restaurants there's three Mexican and two Chinese you guys need tables this is the only Italian restaurant in Woodland Park and we've blown it come on people because Julie is a poor manager just do whatever you guys want to do how's that she doesn't know what she's doing I said to use plates how are we supposed to Plate up spaghetti this restaurant runs like a Jerry Springer Show get rid of this [ __ ] what's in the walk-in we fight a lot my mom has a tendency to yell lasagna for tonight instead of solving the problem the next [ __ ] lasagna I bring back is going up your ass it's Maggie you stay out of her way just not in the mood part are you say anything and you're gonna get it is someone hiding [ __ ] because I just ordered three dozen Bowls the king of the world attitude that Julie has causes a lot of problems Trevor that's burned to a crush we have to start that over again my biggest problem in the restaurant is my head chef Trevor who thinks he's a God I want it done and I better be done by two o'clock Trevor I hate Trevor he's disrespectful he's just not a very nice person he throws fits what's going in thrown stuff at me he's messed food up on purpose it's always a good way to check he's walked out before yeah get on like this how about this foreign fast food and not just casual fine dining restaurant the food isn't cooked with much love it's cooked with stress and then microwave where is my other lasagna it's in the microwave there's like no taste to it that one table [ __ ] so much I don't know what to do with them I have had more people tell me what is wrong with me that than ever in my whole life it's like open field day on Julie I've reached my breaking point I'm stressed and cannot take any more deep breaths if this restaurant goes out of business I will lose everything I have put all my money into this restaurant having Chef Ramsay here is the last resort thank you [Music] wow here we are wait hold on a minute go to the window this looks like a fast food restaurant this has to be a first he's here I see him Janelle just chill all of them tables inside hi hello how are you good how are you yeah very well I think you're nice to see you what was your first name Janelle Janelle okay great let's get one thing right you do have tables inside right yeah okay great um and the drive-through why is that here normally people call in their order and then they pick it up so on average uh how many guests drive by a day maybe like one or two so I'm the one of the day yes wow well let's make this quick um assuming the day is what uh it's chicken and wild rice this is a chicken and wild rice please okay thanks though wow wow why are you making me do this mom Janelle stop what's should I just do soup how we normally do in the yep just do like we normally do it let's see how quick they are very nerve-wracking she's gonna need a spoon I know Nelly don't forget to take the top I'm going to tape the top [Music] this is super frustrating I want this to be over [Music] you go oh that's my save thank you you're welcome I'll teach you my best first it smells really good a drive-through Italian restaurant is hilarious he is an adorable accent yes he does from the doorbell accent wow that's it that is it wow it doesn't look very um appetizing and uh uh knife and fork nice food to eat my soup mind you it is actually thick enough to eat the soup before you forgot to give him a spoon how's he supposed to eat his food you didn't give me I gave you oh you're gonna hand it to me trust me if you're going to be in the drive through business first of all you can give me a spoon and secondly you could at least fill my cup but this is pretty horrific wow hello Hi how are you Julie Watson Julie nice to see you nice to meet you and you are the I'm the owner the owner well let me tell you something that's the first for me a drive-through pickup in an Italian restaurant and I agree the suit wasn't oh the soup wasn't no thick and Bland and um so let's catch up okay what's all these little frilly cans people didn't like the fact that the booths were down and so they asked me to raise the Boost and that's how we raise them oh my kittens right hi I'm good excellent so what was the plan opening this place because it looks like a chain restaurant it was a chain restaurant no it looks like it now still it doesn't resemble a fast food restaurant for you well kind of but not that bad right I don't see anything Italian in here whatsoever really yeah I think it's cute okay well when was last time in Italy never okay I'm Irish okay is that all fake are they Christmas tree lights as well at the top yes it is um we're in August no but it's light it gives light into the duck I think it's beautiful which part is beautiful for you the fake flowers or the curtains you're just not gonna let that go oh yeah oh [ __ ] I'm just curious that's always uh oh [ __ ] you're making me laugh why Italian cuisine then I opened an Italian restaurant because people in Woodland Park said there's no Italian open an Italian restaurant and so I opened an Italian restaurant rice you must have some good stuff surely I do so who are the highlights uh Andrea has a great waitress my daughter Janelle oh Janelle who want to forgot to give me a spoon for the soup yeah I forgot to give you the spoon um I have Kevin's great one of my Cooks right um problems what are they I think our food's great but I have a cook that has worked with me since a day I opened and he has an attitude right but I haven't fired him because it's hard to get help up here in Woodland Park it is yes it is who maintains the standards here me the phone stops here right but you just confirmed you've kept the wrong Chef for four years but he shows up ninety percent of the time he does what he's supposed to do yes okay but ten percent of the time he's an [ __ ] and which question did he come from he's never worked in a restaurant so he had no background in training exactly so how did he start he was not washing dishes okay does he get on with the rest of the team the final staff he doesn't no he makes him crazy and what are the service think of him they think he's an [ __ ] if he gets pissed off he'll walk out the back door and sit and smoke in the middle of service yeah what yes what does that come from the attitude because he thinks he's a god he's seen the parade of people that I've had through this restaurant so he's yeah he knows that I can't find how old is he 22. he's 22. yes I mean 23 years of age he shouldn't be running the kitchen but somehow the food turns out good it does turn out good how is that possible because we haven't changed anything for four years okay well we'll see producing the eating right that's right show me around okay please Excellence um The Great Wall of Woodland Park yes my wall don't make fun of my wall good no no it's uh this hideous ladies Andrea okay great uh young man come over Trevor Peterson nice to meet you Trevor Peterson okay and what'd you do I'm the head chef so you're the young 22 year old that 90 is good and 10 is an [ __ ] Yeah okay or the other way around whichever way you are okay no I'm just going over the owner said uh how do you eat the food out of ten five oh it's your own food Trevor wow and I would give it a 50 50 on Trevor's Behavior and where does this stem from did we fall out we were dating back in the day I guess you could say right it might even be a 40 60. seriously you make me that mad you think Janelle Janelle come over here my darling please this young man tried to punch you yeah he pushed me into the walk and tried to punch me when I told him I was gonna call the cops we're back about a month ago Is that real I didn't it's some not real yeah so you grab her threaten the punch her and push her into the walk-in after she tells me no one cares if I get fired no one cares about my well-being no one cares about me no one gives a [ __ ] about it no one likes you [Music] coming up we got a [ __ ] problem Julie is on the warpath as Chef Ramsay tries the food why doesn't he just leave it alone then enough pasta for close to 400 portions Discovery unlike any other what fruitcake's operating this and Jeff Ramsay may be ready to throw in the towel I know there's a drive straight back to the [ __ ] airport and he's not the only one I'm not taking any more [ __ ] tables what you're walking out Chef Ramsay has already witnessed some minor problems like the decor and some major problems like the serious tension between the owner's daughter and the head chef he's hoping that he can find some positivity in the food how are you doing good thank you how are you Andy rice yes I hit the soup I feel like going straight back to the airport I'll give it then let's order shall we okay um right let's go for the wild mushroom ravioli please Phil picata what did I say the fresh Pacific salmon okay Mama's own little sunny as well and uh I've got to go for meatballs I think we're done my darling wow thank you of course hair's disorders got a good mix except for Gordon Julia you're in the way like always you know what Trevor that's [ __ ] Trevor and you know kiss my ass although I'm not a fan of Trevor's Antics I think our food is still very good Mr raviolates mushroom raviolis and what's the sauce is that alfredo sauce and can you ask the chef when he made the raviolis please yeah thank you wow that looks like a pile of defrosted snow with bear [ __ ] sprinkled all over it just now yeah wow do they look homemade I don't think so they're frozen and they were just made yes can the chef make a ravioli I don't think they ever have no can you ask him if he can make it thank you wow that is bad [Music] Trevor have you ever made ravioli before fresh ravioli I have not do you know how no he does not know how he's never made him and he doesn't know how he doesn't know how you know making Masters like making bread right so 550 grams of the flour six egg yolks what's done he's having Andy write down how to make how to make raviolis lovely you mold it together that's cool pasta they need it like bread okay yeah they were disgusting wow did he throw that away yes what the [ __ ] is wrong with it whichever he would like you to get together 550 grams of flour six eggs oil a pinch of salt everything you need to make 550 grams of I don't know what that is to get the stuff to make I know but what is 550 grams yeah he's British mom I know but what does that mean we got to do the conversion we have to figure out how many cups that is figure it out I don't know okay he wants him to get everything to make raviolis he wants him to just get everything together start making pasta oh this is going to be [ __ ] bright a chef that doesn't know how to make pasta and you're the head chef of an Italian restaurant even if you can't make ravioli Linguini spaghetti lasagna wow it's too oily Dryland air I've never done it before Julie thank you yeah that's way too highly yeah that is too much oil in there yes it's supposed to be dough not paste that was my first try bear with me Trevor is way out of his league right now he has absolutely no idea what he's doing that guy's an idiot I should meet lasagna thank you for dying and um there's a big disgusting thumbprint with meat sauce can you ask him just to take his paws off my side do you see that thumb print I do it's like dubbed in the sauce and yeah it's right on the side of the plane not appetizing can you ask me just quickly wipe that off absolutely I tell him to clean these fingers please Chef's thumb print all over my plate covered in tomato sauce no thank you that's disgusting now what he hasn't tried it yet he just wants he goes to clean the edges and plate there's fingerprints there's a really bad one bad one right there and there's somewhere here and he said to make sure you guys clean your hands okay stressing out Mama's made lasagna um why is it so watery there um that would be from the marinara wow thank you you're welcome damn that is Stone Cold I mean [Music] well Andy so we've just touched that there through the finger eggs it's cold yeah it's ice cold Rose ice cold right here yeah show Julie Julie please thank you Chef would like you guys to feel right here it's cold that [ __ ] lasagna just called truly it's the microwave I told you not to use that microwave use the one in the back I said it's not gonna make a difference again I said to use the one in the back because I don't want this [ __ ] happen again it's not gonna make it yes it is [ __ ] years that's [ __ ] I said don't use it okay Julie's in denial about everything and I don't understand why she won't acknowledge that make sure there's no fingerprints thank you spaghetti with meatballs thank you my darling and are the meatballs homemade no they're frozen oh come on serious does he know how to make a meatball he does know how to make meatballs oh okay great so why is he doing that um I believe that they used to do them and they fell apart too much before that means he doesn't know how to make them doesn't know how to make them right wow I asked the chef why I can't make a meatball okay please thank you though wow the meatballs taste like warm foam Trevor Chef would like to know why our meatballs would fall apart why would you not be able to make a meatball that's when the reason we stopped serving them is because they fell apart that was our original Chef I didn't say that that was putting words in my mouth thank you I would love to go back making handmade meatballs okay that's [ __ ] Trevor I get you to do [ __ ] prep and you want to make meatballs that's gonna work kiss my ass you don't want to pay anybody to do anything I have to beg you to come to work in the day I can't even put you on days because you don't show up do you think I want to come back here and trying to handle a whole goddamn kitchen you don't handle this kitchen I handle this [ __ ] kitchen because you refuse to do anything I don't know what to do you asked for this job you always walk around saying I'm the head chest you now do you see why no one likes you can shut your mouth oh I'm scared Trevor says it was the original Chef's meatballs that fell apart he's never made the meatballs here okay so he knows how yeah that's uh Dreadful texture meatballs taste Frozen and marinara if you just tip the plate to the side I'll show you just full of water I didn't expect a watery marinara and the spaghetti's not even glaze it's just blood clean thank you now what the spaghetti is not glazed it's bland the marinara is watery the meatballs you can taste are frozen what's wrong with it good spot I don't I don't know what the spaghetti is Bland the marinara is watery and you can tell the meatballs are frozen I don't think it was that bad I don't I think it's fine thank you oh veal piccata thank you you're welcome man that's bad I'm still scraping it it's that raw that's not even hot I don't mind it being pain but it's raw yes okay Phil was raw I mean I know it just needs to be kissed in the pan but it was that thick raw in the middle the veal is still raw it's raw raw I mean I can't say anything about that it's [ __ ] wrong or I'm starting to get like [ __ ] pissed excess and could you ask the chapters to show me his bowl of pasta yeah okay you're welcome Jeff wants to see the Bowl past that you started oh how do you threw it away he threw it away he threw it away he did why I have no idea either earlier I guess [Music] that better be right this is something fresh I believe it's Frozen as well you're kidding me it says fresh in the menu it says fresh on the menu you're absolutely right fresh Pacific salmon Frozen yes it's frozen the mash tastes weird it tastes weird just when were they made I'll go find out would you mind please don't thank you when were the potatoes made and by whom are you [ __ ] kidding me what's wrong with it the mashed potatoes tastes old they just made them last [ __ ] night okay they were made last night okay that's [ __ ] this this is [ __ ] stressing me out man Chef Ramsay liked nothing today and I don't know what the hell happened and I'm completely shocked that's [ __ ] there's nothing wrong with that salmon and those potatoes were made last [ __ ] night so that's [ __ ] I love my food why doesn't he just leave it alone we got a [ __ ] problem lunch was a complete disaster as Chef Ramsay discovered issue after issue wow it's now apparent to him why this the only Italian restaurant in town is struggling so much uh let's get the team out let's have a chat okay everybody come uh so I'm I don't know where to start has anyone got an ounce of training I personally don't first question I asked Andy was does the chef make pasta how bad does that sound when we're standing inside the Italian restaurant that you're the head cooker you can't even make a [ __ ] meatball that scares the [ __ ] out of me if my interest has dwindled you don't have the interest you should be putting the jacket on I mean is anything fresh I don't have fresh food everything that we come in except for our produce okay but I mean you don't have fresh food Oliver we make all of our sauces oh come on we do come on what you expect me to give you a round of applause because you make your sauce Brian mushroom raviolis The Filling was hideous land sauce lasagna Stone [ __ ] cold in the middle the worst thing about you defrosting it a you can't operate a [ __ ] microwave B the bits that you were cooking still black at the veal the veal is old I'll tell you that what do you mean old I mean I don't order veal very often it was raw that's what I was trying to say oh fresh Pacific salmon 18.50 yeah Frozen Frozen very weird taste look Dreadful overcooked no one complains about that Salmon well people like it so you don't think that customers you know it's frozen if they knew it was frozen do you think they'd order it does it say fresh on the menu yes yeah oh big bold letters okay then that's a mistake you don't know no it was changed it was changed when was it changed how long ago was it fresh two and a half three years two and a half three years ago so uh oh wow when did the salmon arrive I couldn't tell you honestly you couldn't tell me I couldn't tell you oh my gosh I've seen that salmon in there for a while I don't believe that either I'm just saying I don't believe that either that's okay okay why did you go in denial when they're telling you the truth and they're they're in the engine because I'm the one that orders I don't cook it but I order it so when was the last time you ordered salmon probably two weeks ago why are you shaking your head because it's been in there longer than a month Trevor that is [ __ ] [ __ ] do you think customers locally think they should leave their home to come into your restaurant and pay for frozen food that they could cook better at home I think our food's good I'm standing by my food I think our food's good so what part of store-bought frozen food do you think is good I think our food's good help me to understand what part you think is good I think it's good I mean I don't understand what you're asking me okay so out of all the dishes that I had the veal picardo that's all that you agree to I do the the lasagna that's microwave that's Stone Cold not even microwave properly and there's salmon with the paint I'm asking you very politely what part of your menu do you think is good I think our food's good but you're not stupid I'm not stupid so meatballs Frozen sauce watery lasagna they can't even [ __ ] reheat it properly and then why are you blowing smoke up your own ass telling yourself in a deluded way that your food's good or if I missed the trick and I have ordered something that you said I should be eating I think our food's good who's telling you it's good the customer they're not coming that's why you're in Denton you're putting your funds into this place no but come on then man up I will say this we have never had a customer Andy will but I have very had very few customers ever actually complain to my face okay do you know I'm not interested about the customers that blow smoke that we asked currently I'm interested customers that aren't coming any longer and truthfully most customers don't like to complain to your face they just don't come back they vote with a fee you've got any idea how this business is functioning I do understand how the business looks actually you don't know what's on your menu you don't know how it's written your chefs disagree with you I mean I I've never seen so many people so far apart and the proofing the tasting because it felt just all over the shop you are way out your depth the food Bland boring dated and when a head cook can't even operate a [ __ ] microwave that scares the [ __ ] out of me but the owner said your food's good so continue kissing their ass wow my food's good my food's good yeah my food's good well that wasn't pleasant surprise I didn't walk out of this place two years ago [Music] Travis being a little [ __ ] prick don't cry it hurts my feelings you know you cry I'll cry that was brutal that was a little too rough let's go outside [Music] that was very unpleasant [Music] I don't even ever ever felt like this before ever in my life this is horrible [Music] after a frustrating conversation with a defiant owner about the many problems with the food hi there how y'all doing Chef Ramsay returns to see how the dishes are prepared by this band of young Cooks at Manja Manja so told you the other line how does that how does this roll too so too yeah all of our rods our veggies our produce the yada yada what's in here meatballs and sausage and marinara it's like an oil stick in there wow that's terrible is that normally like that he said that the spinach was tart didn't taste fresh I think it looks just fine but we haven't met have we yes sir how long have you been here but a couple months a couple of months what's wrong with the place in your mind we have a leadership problem these guys haven't been trained properly yeah you're not wrong honestly I don't feel that Julie has the leadership qualities we have a very young staff and inexperienced staff and unfortunately she's the biggest reason that they're not where they need to be oh no what's wrong's enough so they're too salty so they're ordering something else just so you know she's salty are you not interested in tasting this when it comes back or you just the bucket comes back I have to say [ __ ] it I don't taste it you just say [ __ ] it yeah wow [Music] wow this yellow is limp truly that's the spinach from behind the line you can't look like this it's behind the line they're cooking with it why does it finish the spinach look like this that's what we've been getting in no [ __ ] way we've had to wash it because someone last night had a piece of sand in it seriously what the [ __ ] is this finish that you ordered this is milk like this he's trying to impress Chef Ramsay but that is not Trevor Trevor is a spoiled little bastard that refuses to do his job I have never seen our spinach look like this in four years they've cooked with it they've sent it you've charged for it you need to see it I see it and you're just gonna let them cook with it no I'm gonna have we're gonna have to figure something out uh-huh throw that [ __ ] out it's hard not to laugh I know listen here in the walking he goes on the floor look at that this is an absolute horror please just use like a trash can even buying peeled onions how much pasta they cooking is he expecting a pasta rush and more pasta who's obsessed with spaghetti containers are pasta cooked always worked for once what's he doing okay Julie you got two seconds sure how often do the Western cookbook every day every other day so like twice a day fresh for lunch fresh for dinner no once a day they'll just cook it in them like midday yeah okay do you have any idea what's going on behind here this will be used today can you stop dreaming do you have any idea how many portions are in here you've got no idea how many portions of capellini pasta are in there no I don't okay how many do you think that roughly 20 20. now that is a lot of capellini that's just one container it's pasta Mania one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen enough pasta for close to 400 portions on this table here and we've got how many customers tonight 53 47 47. I don't know why there's this much pasta I'm only asking you because I don't know either I'm looking at it thinking what fruitcake's operating this we don't have this much pasta I didn't reproduce itself let's get that right I absolutely agree with you there's usually three one two three not all this other these two I don't know why these are here just told me this is all going to be used in a day no because here's the thing I'm gonna get changed okay and I'm gonna drive straight back to the [ __ ] airport because you are just bullshittedly okay let me ask you this please how can they cook this the pasta for every order that fat doesn't it take it would these people will be waiting these people be waiting so this is capellini I know it is which Cooks in how long about three minutes 90 seconds I have never seen anything as bad as this okay well I'm just trying to explain to you is common sense maybe you are a fast food restaurant it's dinner service at maja maja I have never seen anything as bad as this and Chef Ramsay has discovered over 400 portions of pre-cooked pasta and Julie refuses to take any responsibility maybe you are a fast food restaurant I [ __ ] agree with you oh no no more pasta where did that come from absolutely gluten-free gluten-free and there's the angel here somebody needs to go wait on my table you guys need to pick up tables you continue running your business I don't want to stop you any more pasta in the house not that I know of Chef [ __ ] me they weigh overcooked past like you wouldn't believe they're trying to bury me yeah I think they are too how's that that's looking not the prettiest but getting down I don't know why Julie doesn't want to fire Trevor he half-asses stuff and he's lazy so what is that so meat lasagna we nuke it for four minutes put cheese on a nuke it for two minutes so it's a double nuke wow that looks like a science experiment and now you're going to put it back in there with cheese on it my God oh [ __ ] me I don't know where's that going now into the lizard microwave marinara and send it out can I use any of the microwave I don't know microwaves are full right now oh for [ __ ] sakes once again we're working that microwave one two ovens one two three microwaves more microwaves than others I have to agree with that oh my God it's hot and what is this uh they're supposed to be veggie lasagnas but the microwave like Goose it out the final result is a hard piece I can't even cut it it's because it's been microwaved too long yeah Dr genius couple I think the patient is dead truly yes time of death 7 44. touch that for two seconds it won't hurt but when you just say okay it's like I'm not saying okay I'm saying something's [ __ ] up something's [ __ ] up why does it look like that Trevor because it's microwave we have been cooking these for four years this way all of a sudden they're [ __ ] up it's been [ __ ] up for a while no they haven't did you use the microwave that I said don't [ __ ] use yeah why'd you use this put all the microwaves do the same time you use it again me and you are gonna have a [ __ ] problem all right huh deal Kevin has never talked to me that way and I can see that Trevor is rubbing off on that guy Chris hurry up I need to put something in which what do you want me to do I can't go any faster than the computer's going no I you're Philly [ __ ] around I'm not I'm not doing anything you want to play it up these raviolis and get them out wasn't there supposed to be no socks to kiss my ass while Julie and Trevor continue to point the finger at each other it's so salty Chef Ramsay observes the majority of tables in the dining room are disappointed with the food and that's overcooked medium well should be a thin pink line gentlemen thin pink line well that's that's just it's fun it's way over tastes Frozen cafeteria yeah so very sorry about that um they are working on another one for you now just a second what happened they weren't happy with the breading on the eggplant because that was too thick and didn't taste fresh truthfully now was the last time that was changed your breadcrumbs yesterday so you don't do it daily no wow she complains about the price who complains about the price what else you better know chicken and eggplant you red yeah eggplant yeah and chicken in the same container yes but look at that in there yeah so what happens for a vegetarian cross-contamination I honestly never even thought about it yes they changed the breadcrumbs once every two days you laughed I'm not laughing at you I'm laughing because you can say is that I asked about the breadcrumbs the kitchen said they changed them every two days so when in your mind when do they change them every day you're saying one thing they're saying the other all I want is the truth okay that's all I want I understand that is this from yesterday yeah and how did you change it every other day every other day because Julie make sure that you don't throw them away that's [ __ ] okay it's worse than that do you know what they put in there egg chicken an egg an eggplant I know what they put in there what I'm concerned about is in there there's bits of chicken I understand that if I was sat here with my wife or my children they wanted vegetarian dish yeah and they got bits of chicken [ __ ] okay I'm not taking any more [ __ ] tables what I'm stressed out I'm not taking any more tables you're closing down I just cannot do this and that during dinner service at Manja Mangia look is pasta Chef Ramsay has discovered over 400 portions of pre-cooked pasta that looks like a science experiment and almost every dish being cooked in the microwave owner Julie still maintains that her food is good and that all of tonight's problems are caused by the cooks I'm not taking any more [ __ ] tables you're closing down I just cannot do this and that I'm waiting on tables can you pass on to the waiters or not I mean it's just going from bad to worse you seem to be happy with it mom you just got like four tables what the hell do you want me to do Janelle I don't know you need to check on your tables though what's the soup today Italian wedding who made that soup it's store-bought wedding soup Frozen what else what else is frozen yeah everything I'll show you yeah we've got a full freezer full same we got our tuna got our salmon we got our beef we got our chicken we got our Seafood so everything's frozen everything so there's nothing fresh nothing go two seconds tonight's the wedding soup yes yeah popular yes chef made it right Beijing frosted they defrosted it that's it and the customers love it yes they do like it how many of them know that it's frozen I have not had that conversation all right but you take their money yes I do shame on you what do you want me to say you've given up haven't you no I haven't given up at all you don't think you can do better no you think it's fine to microwave frozen food I'm not microwaving frozen food it is okay to serve frozen meatballs you think it's okay meatballs aren't Frozen they start out frozen wouldn't that be frozen no no no no no no no you worked at three restaurants you can't be that stupid and I know you're not I would respect you more if you're just be honest with yourself aren't you you're not fit to run this restaurant yes I am what qualifies you yeah I was just about to ask that you go away get out go away from my face right now wow if it's not fake then what is it it's a restaurant where is there restaurants here you don't make anything you buy everything if I got those tables out of that dining room to watch you reheat egg Palm lasagna meatballs those [ __ ] themselves I thought it was normal when you go to restaurants what do you expect fresh or reheated Frozen via a microwave twice do you expect that as a customer no I don't so why do you do it because that's how I thought it was supposed to be dinner because you don't give a [ __ ] I do give a [ __ ] where do you give a [ __ ] 45 covers in tonight if I ask 45 customers what percentage do you think of your Foods was fresh what do you think they would say to me I no you tell me what do you think they'd say but you think they think it's normal [Music] excuse me ladies and gentlemen oh Julie Julie you running away no I thought well can we ask the customers a question I thought we were done oh no no I'm not done yet shortly I'll be done first of all I'm sorry to disturb your dinner just out of interest when you decided to come here this evening you look at the menu what percentage of that menu would you expect to be fresh let's start from table to table ladies 9200 9200 1900s 9200 9200 1900. sir 100 all the way well I am deeply sorry but let me tell you something it's not even five percent fresh was obvious it was obvious and 95 of everything you've eaten this evening is frozen and you can cook better at home yes yes so why do you think it's fine now I'm leaving you're running away I'm not taking anymore Julie parking out you're walking out wow it's not in the mood for it I'm not gonna be screamed out like that I can't do it Julie I cannot do that walking out foreign just out of interest when you decided to come here this evening you look at the menu what percentage of that menu would you expect to be fresh let's start from table to table ladies 9200 9200 9200 9200 9200. sir 100 all the way 100 all the way well I am deeply sorry but let me tell you something it's not even five percent fresh it's obvious it was obvious and 95 of everything you've eaten this evening is frozen and you can cook better at home yes yes so why do you think it's fine now I'm leaving you're running away I'm not taking anymore Julie knocking out you're walking out wow it's not in the mood for it I'm not gonna be screamed out like that can't do it Julie I cannot do that knocking out I'm done you don't care looking at me in front of customers because you don't [ __ ] listen I do listen you do not listen I was proving a point I wasn't screaming you what do you want me to say you're I want you to wake up you're littering me I am being listening apart so you think it's right to take their money I don't know you don't know I I am a guy okay 90 to 95 fresh that's what they came to your restaurant for and everything I've showed you tonight you're blaming your chefs I am not blaming myself you can ask I I take responsibility for a lot of the [ __ ] that goes on in this restaurant honestly I feel like it's a free-for-all here you run and do what you can as much as possible until your shift's over and that's it have never said this kind of stuff to me ever ever I say stuff all the time for the back area to keep [ __ ] clean how long ago was this three weeks ago where is it you know like common stuff to clean seven let's talk about all the times you haven't showed up to work if you're high two times she doesn't want to listen to anything we have to [ __ ] say she tries to but you guys don't even give her a chance I have talked to you a hundred times stop I have talked to you over and over and over you know I have Trevor you're [ __ ] lion you are I have sat him down and talked to you so many times and said what can we do to make this better and you've never [ __ ] say anything so that's a [ __ ] lie to say something get shut down you are [ __ ] lying whatever she's giving you so many chances Trevor and you know it let's talk about your habits for a second and all the times you come in so high that you throw [ __ ] at the walls so high that you want to [ __ ] punch who interrogates it you gotta get the [ __ ] out of this restaurant who's on drugs come here Janelle come here come here come here come here oh [ __ ] [Music] [ __ ] hit me again got your [ __ ] [ __ ] so just respectful okay stay away from here now darling go inside the restaurant please and get a glass of water please [Applause] that is not right how long has this been building up a long time the way you're running this place is incorrect how in the hell are these doors still open because I fight and battle to keep the restaurant together for what you wanted to succeed because it's my restaurant my restaurant you know what sometimes it's good to stop completely and start again continuing I'm not trying to rub your face in it but when you tell me what it feels like because you're in denial because you're telling me that's what the customers want you can't take the criticism no you can't yes I can you're going to stand there and argue that the [ __ ] that you're defrosting and cooking the microwave is what the locals want lunch time you kept on telling me my food's good my food's good my food's good and then all night every 15 minutes something else cropped up or that's been defrosted or that's frozen or that's the crazy cooking vegetarian dishes in the same breadcrumbs that you wear with chicken palm and you have a occasion company that provides frozen food you defrost it Pete reheats it and throws it out there Customs on that stupid I'm sorry but the truth hurts and I've clothed the Russian before I've failed in my hometown but I don't stand there with the arrogance thinking it's perfect I never said it was perfect so why are you taking the money because I'm trying how about trying to make their experience a bit better well you're not up for that I I am up for that are you yes I am so where's that passion then I have passion where I want what dish I don't know I'm just exhausted I'm struggling to find anything positive I'm struggling to taste something that should be served in a restaurant and this is not how restaurants run trust me this is not normal I thought it was normal I thought I was doing it right I don't think they even enjoy serving that [ __ ] apparently I'm doing it all [ __ ] wrong what are you waiting for [Music] what I'm waiting for get a grip fast [Music] finish cigarette and clear down [Music] my head is just spinning I thought I was doing it right I did I did and when Chef Ramsay said that I didn't care about this place I do otherwise I wouldn't be here doing this right now [Music] it's been a long time since Chef Ramsay has seen so much tension between an owner and a kitchen staff let's go in the dining room of a quick uh catch up before he can even begin to push forward with improvements to the restaurant he knows he needs to have a hearts of heart with the people who work in it okay I want to talk to you all as a group yesterday was a bad day the atmosphere in here is Dreadful the relationships are bad and this was ugly I have to say that some of the things that happened yesterday I was stunned I have never been talked to by my staff ever last night when Kevin talked to me the way he did I was shocked Kevin has never raced his voice to me ever everything was at a boiling point there's a fear around here everybody's walking on eggshells they're so afraid that they think she's gonna jump off the handle because she's so frantic that that we're all on edge that isn't true that's not true I am very forgiving that's a blatant lie you were so rude and so disrespectful to me last night how did you expect us to act I never said a word to you are you kidding me I was at the computer you're gonna tell me to hurry up get out the way Julie why did you go after Chris I've had customers in this last week told me that Chris is in the restaurant talking [ __ ] saying what a [ __ ] I am is this legit this is legit all right I mean if she's going to say that then she's forcing me to defend myself she has people calling her [ __ ] on a daily basis out loud in front of her face and I have defended her I've heard people saying that you're talking about everything that you think is wrong with the rest I've been talking about what I think the problems is what I think that could help this place out absolutely that I ever once bad mouth her absolutely not yes you did I did not once say anything if I've said anything is that the people that around her incompetent and she has a right to be pissed off that's what I've said I've never said anything about her in a disrespectful way that's BS so don't tell me that I don't come here and do what I'm supposed to do don't tell me that I don't I've had more people tell me this is the best service I've had and I've come in here since this place was open I'm not talking about last time I'm talking about since I've been here I'm talking about I'm talking about some tables that tell me that you and I'll tell you what to tell you Chris I'm not gonna I'm not gonna argue with them I know what I said and I know and I know what the customers have said I don't I I can't deal with what people are telling you I'm telling you what I know all the stuff that's wrong in this place I could have went on for days about the stuff that's going on but I didn't I'm trying to be helpful I'm trying to help you out I'm trying to put you in a place where all of us can make a little bit more money and if somebody took that as me being rude to Julie hey man that's just the way it is you're crazy you want to know what the problem is around here it's it's bland it's got stars all around it actually it seems to be a matter of discomfort with you around the customers and the staff why are you so agitated I have to be in the back and helping the staff and it's too stressful trying to do both I just think you should focus more on managing I mean you have a hard time focusing on what you need to do yeah you're too scattered organizations no no but I think what you haven't done is you haven't prioritized the list of importance in terms of what you need to accomplish right because you seem far too agitated and way too on edge I agree but some of the blame is my staff the whole staff no the major issues in the restaurant are Trevor Trevor is creating a lot of stress in the restaurant because he has a bad attitude he doesn't want to work he wants to stand behind that line and only cook his food I cannot schedule him in the day or he just won't show up okay he just doesn't show up how long has this been going on for it's gotten really bad in the last six eight months really bad so he's checked out yes he's absolutely taking advantage of me because my hands are tied because I don't have anybody else in the restaurant and the days that he doesn't appear what are the excuses he doesn't have an excuse he just doesn't show up uh Trevor your side what's going on have you given up I had those days yes some days are better than others not only are you in way over your head but you're you're at your depth yeah sure one mistake happens and you get angry with everybody how long have you felt so angry behind that line it's grown and built over this past year why did you come in with attitude I was in over my head at the time I was in my own personal problems and it brought it into the restaurant and this is part of the problem Trevor gets angry and has one of his fits it happens in the restaurant while we're full Andy calls me quite a bit and says Trevor's refusing to cook he's out back smoking there's tickets on the line you need to come to the restaurant because he's acting like an ass and saying I won't cook and none of this is brought to my attention at the time how am I supposed to fix something if it's because we're scared of you Trevor [Music] when you went for Janelle personally why does the job take you that far in the unknown you get that angry that you want to punch her that day uh we had a new cook kind of left off to me and I've seen stuff under my breath and then out of nowhere she comes to the back and yells no one cares about you no one cares about your life that's because you were throwing things at the wall it doesn't involve you I had tables Trevor I had tables saying that guy is high that guy I'm scared to be in here right now you were yelling about my mom about how she was a [ __ ] she is my mother I don't think you realize that she is my mother how would you like it if someone talked about your mother like that how would you like it if someone called your mom a [ __ ] and stupid and worthless how would you like that I don't work with my mom well but how would you like it she is my mom I know she's my mom and I have respect for her no you do not you have no respect for her I don't have respect for you I don't have respect for you either [Music] there is no question that majamaja has major problems with the food but the interpersonal problems of this restaurant is Chef Ramsay's biggest hurdle to overcome we're scared of you Trevor I'm scared of you and the relationship between Julie's daughter Janelle and Chef Trevor may be impossible to fix you were throwing things at the wall it doesn't involve you I had tables saying that guy is high that guy I'm scared to be in here right now so Janelle could the customers hear him throwing things he was yelling yelling slamming pods yeah yeah I'm scared too here we are with a business losing thousands of dollars a week and you start shouting and screaming in the kitchen petrifying the customers petrifying the owner's daughter were you high that hour was yesterday truly I didn't know that what did you say I didn't know that he was high that day you know I thought it was maybe once every six months and I talked to him about his drug use on several occasions and he said I'm done I'll never do it again he promised for me obviously I didn't know enough about drugs and how long has this been like this a good time 12 months longer than that and what's the substance I didn't know uh so it's serious stuff are you attending meetings I'm not sure you know this is not about a chef and the owner's daughter falling out this is this is toxic what are we waiting for someone to get hurt it's it's time to make some changes in this restaurant and I'm I'm ready Trevor this is not working for me anymore I've had this conversation with you about your drug use for too many times it's become poison in the restaurant and I can't do that and you're fired I'm not I'm not doing it anymore I'm sorry I can't have this going on I respect you honestly but you cannot walk in here under the influence I understand on your downward spiral stop turning this place upside down you certainly can't cook whilst on that you need to help and listen everybody in this room has made mistakes and you've made one of them um Trevor let's have a word outside together I talked to him he said I'm not doing that I believed him obviously I didn't know she'd help her I know and you've got to get into treatment quickly I always get yourself home and get yourself treatment oh well okay but take care I really appreciate it 'll be better for him I didn't know he was doing drugs and I'd I would have yeah I didn't know I'm embarrassed I can't believe any of this went on but I think having Trevor being so young and inexperienced on my line and me expecting him to know how to move this restaurant forward it was a big mistake I'm very nervous to go forward I don't know what's going to happen for me now I just don't know after learning that Maja manja's head chef Trevor has been abusing drugs Julie has decided to let him go now Chef Ramsay wants to make sure that Julie is committed to making big changes to putting her restaurant on a path to success the atmosphere here is Dreadful everybody is at such a high stress level okay but with regards to Trevor I didn't know I I understand I have a lot of experience with Alex and he is in a bad place right now he is not fit to be a head cook or a senior Coco a personal responsibility I knew that I needed to let Trevor go I knew that he was the cancer in the restaurant that was causing a lot of bad attitude okay I respect your decision but I would seriously like you to consider down the road if he gets his act together just keeping that door open I will he needs to step up and get clean okay understand but here's the thing I need to know now that you deep down inside are seriously committed to change I am absolutely committed to change absolutely 100 she's have a better Vision because she was so fragmented I agree and you're not focused on anything it's not the way to run a business I'm too spread out you weren't even cooking your food no we've got to change the food the food has got to be changed what other things did you think about that you want to change I need to quit waiting tables and I need to have better communication with my staff that's a huge commitment it is so we've just said you just said I can do this it's true it's true I agree I need to take care of this we've got a gap to fill in the kitchen yes we do and I'm terrified and this place needs a chef that can help run this business from the engine room and to get the business afloat and up and running and making more money no I I agree absolutely agree with you make some calls and probably get help okay I appreciate it thank you it's time to make some serious changes in this restaurant I know I've been part of the problem but I'm ready to go forward and make this restaurant successful now that Julie understands the necessity of traumatic changes to the restaurant Chef Ramsay wants to show Julie the impact and importance of fresh ingredients I'm going to cook you're going to watch okay so two dishes we're gonna make a simple lasagna and a simple roast salad have you ever functioned this restaurant without microwaves no wow and how many restaurants do you think functions more with their microwaves than they do with their Ovens that I don't know not many at all that's all changing as well okay I can't wait for Chef Ramsay to show me how a real true kitchen is supposed to be run he's going to teach me how to cook because we're doing it all wrong so the exciting thing about lasagna is in the layers tomato meat sauce mozzarella pasta how difficult was that looks pretty easy five minutes pretty easy okay what do you dislike about being in the kitchen the most the stress of being behind the line when you've got a great prep and you've got yourself organized it becomes the most pleasurable and the most de-stressful thing you can ever do with salt little pepper no into the microwave for four minutes [ __ ] off are you serious you're good at taking orders but you've got a brain to use it okay open the fridge and take that out please what is that salmon yeah what do you mean salmon fresh salmon how do you know it's fresh because I can tell by the look of it it's got that dark pink color right how did you cook salmon they cook it on the flat top no cooking salmon this way it's a lot easier than it is on that solid top once you've got a good color in Salmon turn it over once so it's so much better the practice you're doing beforehand was so much more difficult you can do all these beautiful dishes so easy in a short amount of time and make them fresh we are done with microwaves we are done with frozen food I am buying everything fresh this is just a small sample of how exciting your Italian fare could be and when you're the only restaurant within a 15 to 20 mile radius serving food like this trust me there should be a cure outside the door and we are relaunching this fashion tomorrow and we all have to work as hard as we've ever have to reposition this restaurants yes I know you've gone through a lot and there's a lot happening I know I'm distressed what are you stressed about just the this all of it it's stressful having that anxiety is normal bottling it up is not yeah I filled it in for a long time I can see that we have your back I know got you now you're sounding like a team now you're sounding like the way you should be supporting owner good now that Trevor's gone I did make some calls and I have found a chef okay someone to leave your kitchen I'd like to meet Dunn wolf however you're good I'm great first of all look at that smile on that face Colorado boy local boy oh yeah in Denver oh cool yeah let me tell you something he ran as an executive suit chef at a very reputable Italian restaurant in Denver he has an encyclopedia of knowledge in conjunction with Italian cuisine I've arranged for him to stay for the next two weeks and secure a new chefs coming in okay listen to this guy I plan on it he's going to teach you everything he knows absorb it like a sponge that's my pleasure I'm ready get to know your new team I will how's it going I'm doing good Kevin nice to meet you good to meet you cooking is a whole different story for me now we used to cook with microwaves now we cook with ovens I'm gonna grasp as much as I can right now and learn from Chef Don we're going to learn everything and it's it's simple and it's delicious it is so amazing that Chef Ramsey got this [Music] good [Music] confidence in the dramatic changes that are coming from Anja Mangia Chef Ramsay has surprised Julie and the staff let's go let's go let's go with a community event to encourage people to return to the restaurant [Applause] foreign welcome I am so grateful for you all to be here we are making dramatic changes to your local Italian restaurants and I know that you're going to love them hi my name's Julie I own mind your mind you I am so excited to see you all here thank you so much for coming The Whole Town's here it's a great feeling that they're here to support us [Music] to the activities and the sampling of some menu items very good Chef Ramsey has invited local dignitaries are we ready to participate in a pasta eating contest [Applause] it was amazing the crowd was all happy for us [Applause] now they're actually realizing that we're trying to change things and they're supporting it [Applause] and try the new menu it looks much better than it was before this is wonderful oh thank you oh please stop everybody is saying they love the food I am so excited this is our chance to prove to everybody that manjabanja is back [Music] well a big part of yesterday was spent spreading the word about the new maja maja last night Chef Ramsay's team worked around the clock and made a massive transformation to the dining room [Music] are you ready to see the new mojimon yes yes welcome all right [Music] Jump On In wow stunning it is all right wow welcome to your new restaurant wow I'm stunned gone is that bland beige color and in his place a spruce vibrant green wow cool it's beautiful gone are those Dreadful dreary boots we've replaced all the seating with these beautiful wooden chairs which dramatically opens up this beautiful room wow I love the chairs oh my gosh they're gorgeous that's awesome this is awesome and you know what with those boots gone the flow of service should function so much better wow I'm overwhelmed it's a warm comfort feeling in here look at the wall before now that we have beautifully made it blend right in this is great breathtaking is it breathtaking it really is it's gorgeous look at the windows full length wooden blinds draped with wonderful taupe curtains it is absolutely beautiful it's so beautiful and let's be honest it does not look anything like fast food restroom right not at all I can't thank you enough did you still like the old Decor that you said you was beautiful no this is so much better sure yeah sure I thought my old restaurant really looked good but after seeing this I must have been crazy I'm excited I'm really excited the place looks absolutely amazing it's inviting it feels like Woodland Park people are going to want to come in here and enjoy themselves the patience is really cool okay I like this this is probably the best present my mom's ever gotten in her entire life I've never seen her that happy before to go along with a completely revamped dining room please take a copy of the menu and hand it down wow Chef Ramsay has done his magic to the menu as well with fresh Italian cuisine that is sure to be a hit with this tight-knit community visually what do you think gorgeous absolutely it's beautiful it screens eat me yeah absolutely let's start off with the bruschetta great little board for sharing so whilst the guests are undeciding what they're going to be having hit the table with a bruschetta likewise with the chef's antipasto mixture of Salamis Meats cheeses and some pickled vegetables those two should hit the table immediately these spaghetti and meatballs done with a rich tomato sauce fresh basil and spicy delicious meatballs lasagna look at those layers and guess what breaking news is coming from the oven not the microwave not the microwave yes next to that one of my favorites pansied salmon big hit so with a nice fragrant lemon risotto simple a chocolate molten another cake delicious creamy Rich Sumptuous in the middle cut through it just oozes that's perfect let me ask you this what percentage of this small menu is frozen well I'm sure nothing not a frozen ingredient anywhere not a microwave bin in size you have to embrace change everything here is fresh now to go along with your stunning food we have a complete new range of flatware and dinnerware provided by Oneida right get up to speed dig in that's good isn't it it's that sauce I'm extremely excited to cook this new food like it feels like I left Manja and went into a completely different kitchen wow it's really good so so good tasting this new food compared to my old food it's daylight and dark this food has great flavor I now realize that my other food that was Bland this is delightful I can't even put a plate in the microwave they don't even fit [Music] it's minutes before the doors open come over guys please let's go to the dining room shall we and the morale in the restaurant is completely different than when Chef Ramsay first arrived the important thing tonight is what getting the food out making sure it all runs smooth Communications yes you don't send mistakes out the kitchen We're Not Gonna even attempt to send anything out substandard and hey guess what you don't be pushing numbers tonight for almost two minutes cocktail sticks you'll be cooking with Saran Wrap yeah and just watch your sleeves is a real oven so it's hot in there yeah I'll be ready yes yes sir let's go guys yeah all right let's make it a night to remember excited here's our new Fresh menu I'm sure you'll enjoy it while Chef John will be working with Kevin behind the line you're the expediter Chef Ramsay wants Julie to be working in the kitchen as well and he has a critical tip for her before the start of service you've got this Dreadful habit of rushing things you need to slow down okay rushing takes place in fast food restaurants you have something unique now you need to understand that and nurse it anyone turns around four we waited no they're not really waiting that long because it's cooked to order okay gotta get that through in there yeah it's new it's new first tickets coming in or we're working on nine calamari and antipasto fantastic thank you calamari is going down can you fire table four please you got it boss you have a fried artichoke going right and then the next app is right up meatballs working hard yeah Kevin I need two fried artichokes and one calamari their first one's going down right now don't start the calamari he's got four season salads on there do you have an antipasto salad made you're doing two and eight right now oh my God Kevin you heard me give him time understand one thing we're cooking food now okay not reheating it so you have to cut these guys some slack all right but understand the difference how we're cooking right yes I do thank you although it is very early in service Chef Don is pushing orders out in a timely manner spaghetti meatballs right here and customers are thrilled with what they are receiving but about 40 minutes into service Julie's fast food mentality is returning can I take this nope she has lost a grip on what has been sent how we doing on the calamari and the artist already gone and it's fired too many orders too quickly appetizing the window Julie were they for you got two calamari we have a ticket for these that's what I'm I'm a little confused creating confusion in the kitchen the chocolate cake going down don't hurry on them because they'll only like halfway through the food hey who had the cakes I gotta go out or Swim they sell their food but they're ready this is crazy get get your mother this is stupid mom Chef needs you come on Julie yes you're firing come here you're fine desserts on seven they're still eating so now just completely screwed as I'll show you one okay look they're ready a they deserve a gap in between entrees appetizers and desserts this is table seven yeah okay eating their entree and we're not gonna Ram them and stuff them like like pigs it is so important for my mom to follow through with what Chef Ramsay told her or this place sponsored by that's the transition understanding the weight that's an experience that with his food so you need to understand just to Pace those down a bit okay remember we're a different restaurant here at the beginning of the week I'll be very careful I absolutely got the point I have to remember this isn't a fast food restaurant anymore we are cooking everything fresh to order and it takes time to get there it's different service we're used to slamming food out so yeah what about two can you fire it absolutely 19. are you ready for it Andy yeah okay can you run that side please Chef Ramsay's words have now clearly registered with Julie so you're working on a right she is now managing the kitchen properly artichoke hearts thank you thanks I need a runner and understands that the operation of the new Maja Manja is completely different than what it was before and so is the appreciation for the food this looks really fresh I guess we'll have to make this part of our date night it's been a really long time since I've seen this restaurant with so much energy and would be customers is definitely back Chris Howard everybody out there everything is very smooth so far Chef good they love it great good to hear they're thrilled they just think it's so delicious good job you guys no good job you I saw a huge change in Julie she was actually standing on the line not screaming just keeping everybody communicating it's just like you know she was reborn it was perfect very nice job nice job up top it means the world to me that I finally have a successful restaurant no more messing around in this restaurant I'm the boss never thought of a standing here with a huge smile on my face me either honestly well done oh thank you all of you I incredibly successful relaunch how'd you feel great cheers [Applause] good job as dramatic as the change this restaurant has gone through there was something else that was even more dramatic and that was Julie uh my darling tonight you took the reins and you were in charge you sounded and you looked like a boss good job really good job yeah you did thank you I'm tremendous help back there yeah it was it really was uh yep she didn't swear either yeah I did slow down and you're gonna nail it there is a really big change in my mom tonight before all of this started you could tell my mom didn't really want to be here she would curse and she would not care if things went wrong or she would just get frustrated my mom really stepped up and really acted like the owner I need you all to make a promise to me we cannot go back there'll be no shortcuts no no freezing no microwave no microwaves thank you you're absolutely right yes yes hands up swear I swear thank you please maintain these standards I will I promise make it happen guys yeah good job make sure you look after mum all right I will thank you so much seriously well done thank you good job thank you so much I'm rooting for you I hope so it's going to be great you can do it okay good night guys thank you good night well done Chef Ramsay did everything there are just simply no words that can describe my thanks to him I'm going to have good food the word's going to get out and I can come into my restaurant and be proud when I first got here manjimonji may have been the only restaurant in America that didn't use an oven that's how bad it got and on top of that there was so much animosity between the staff members Julie was completely lost this has to be one of the biggest Transformations ever on Kitchen Nightmares but the good news is the town of Woodland Park may only have one Italian restaurant but right now they've got a great one wow a drive through Italian Jesus that's the first for me he smells really good he really does one more thing I have to do somebody's at the window one microwave to go please okay thank you you manage we'll see that's it it doesn't fit that way thank you close your window there hold on close your window [Music] Janelle Janelle Janelle okay that's it and I've got the weight I've got the load okay just shove it in there okay thank you though you're welcome bye oh that was funny [Music] after Chef Ramsay left the positive mood and the positive feedback continued at Maja Manja Julie ended up extending Chef Don's stay firing table 10 I need a lasagna and a short rib lasagna's got five minutes and with his leadership the kitchen is much better organized and Julie is even now spending time behind the line we have a b to Caesar and a calamari calamari is coming up you guys are doing a great job thank you Julia's a changed woman and she finally has what she always wanted a quaint Premier Italian restaurant in the picturesque town of Woodland Park Colorado really good thanks for coming in thank you thanks for coming all the criticism that I got from Chef Ramsay was in the long run very good I have a better restaurant business is great it's going to be a wonderful year I know it [Music] Redondo Beach California just blocks from the ocean is Zania Flaming Grill opened in 2009 by the ants and these team Faye and Brenda for table five I'm Egyptian I came to United States at 18. my first six Siberians with a catering truck for 16 years and it was really successful but I always wanted to buy my own restaurant it was always my dream to have my own business and when the door opened about opening a restaurant with Faye I decided to give her a calling since she had kitchen experience and I had management experience when I bought a meat somewhere in the grill do not move it I just checked them it's done the reason why this place is going downhill is because of the drama between Faye and Brendan actually awesome like these were almost done restaurant with arguing and stress it's embarrassing oh my God it is definitely the scary boss here she's the one who pushes people screams at people you guys need to take the meat when the order comes out she'll tell the staff shut up be quiet get out of the kitchen then move from here stop arguing with me I don't want to hear it zip it don't worry about that right now do not move the tickets they need help but she doesn't want to accept it from anybody I know like I'm talking about you guys fate doesn't trust me to run this place I'm standing here doing nothing she sees me as her niece and not her partner it's a complete joke I'm obviously doing stuff Brenda doesn't seem to care anymore I'm gonna go sit down in my booth I just want to sleep she's be on the phone how are you talk to friend where is Brenda right now with Brenda's just laziness stronger person but that's your personality it's not that I'm not just because I'm not yelling at them he's not yelling I'm not one two three essay Brenda and my mom have a bad relationship I'll fix it fix what it's correct it's not correct all the problems come from the restaurant you become like so frustrated you like to help with it I don't care anymore it's so upsetting this restaurant has put a strain on my entire family I really have to go I'm done nobody understands how much stress I'm under I've borrowed from my parents a little over 60 Grand if the restaurant feels I feel like I would have failed my family but you know what we really need help so I don't smile I'm gonna explode they're gonna cry the restaurant is my life but it became my burden seems like it's slipping away and I feel like if this is go I won't have anything left [Music] they would be like this both Faye and Brenda have requested meetings with Chef Ramsay prior to him arriving at the restaurant how are you Brenda right yes he realizes that this is a perfect opportunity to get both sides of the story it's Faye rice hello good to see you I was good to see you too it's an honor to meet you wow it's a it's a pleasure seeing you and obviously you wanted to reach out and have a word before I went inside the restaurant yes I want to tell you some issues that I have with my business partner my niece Brenda tell me about the restaurants how did it start they had this idea and saw a location that she really liked and approached my mom and she said that I would possibly be interested it kind of just took off from there you know and it seemed like it was the right thing to do and are you 50 50 yes we're 50 50 partners so explain the roles of the restaurant I I cook I clean the chef as well yes wow you're busy so if you cook Shop clean what the hell does Brenda do um basically there's different days where I am serving and there's days where I'm on the line with Faye and it can get a little overbearing back there because Faith she's definitely a control freak she doesn't have confidence in me stepping into the kitchen and being able to help her out and she was just like no you're not doing it right and I sometimes feel like I'm an employee not an eagle I have to be repaired everything for Wednesday when I take off every literally why can't Brenda prepped for her one day running that business independently um she doesn't know she stays out with friends and she's very tired the kids tell me when I'm not there we sit in a computer watch TV or watch how does the business run on those nights when your Auntie's not there very smoothly customers are happy with the food definitely things flow easy I feel like it's a disaster how do you know this is a disaster customer come to me and tell me what happens Brenda's cooking in your absence how would you give that out of ten six six I give myself ten oh wow if she wasn't your niece would you fire her yes if this wasn't your auntie you fire her death how long can the business continue I'm giving myself about a year ready wow our numbers are horrible I'm put into the business we put about 60 Grand each wow I'm afraid and scared that I will lose this in this time of my life I don't see myself going to work for someone and even get tired I really need Chef Ramsay to change your Brenda but I have doubt that anything will change a brand that's not gonna change okay I'll see you back in the restaurant thank you so much [Music] after hearing two completely different stories from the owners about why zaina is failing Chef Ramsay arrives at the restaurant anxious to see where the problems lie the fresh flavorful food seven days a week and blood is fresh hello hello nice to see you and this is Mark okay this is my son what'd you do help around with everything from cooking to busing serving okay sitting right well good to meet you let me sit down have a goodbye to eat get up to speed and I'll catch up after thank you excellent get that pet I feel like I'm back at my grandma's couch why we got such high couches since it's a small restaurant I'm not I'm not for sure I wow okay um now how long have you been here I've been here for four and a half years so you've been here since the beginning yes the two owners do they run the business together how does that work Pfizer works here more uh more days than Brenda does I [Music] I would say it'll probably be a 75-25 difference oh wow five is definitely the 75 or more and what does the other part is more laid back she prefers more talking to the customers instead of being in the back with the kitchen oh so who's the boss the scary boss would be advisor Pfizer fails usually I call her faiza or sometimes when it's busy I'll call her failures people who call her Fufu [Music] Hell on Wheels if it gets busy no matter what it is you will heal yelling in the dining room everything that happens back there our customers see our customers hear everything wow seriously yeah Faye has an extremely short temper if something goes wrong all hell will break loose it must be hard when you're working with the youngest son yes if you see something that's dirty he will leave it for somebody else to take care of when it comes to cleaning he doesn't do it full heartedly if that makes any sense so these are nice for you when you come in the next day yeah yeah because everything and wait a minute Mediterranean Bistro an Exquisite dining Adventure where's Mom thank you he wants to talk to you yes sir I'm out they come with him a little quiz Are you ready for this how do you spell Bistro how do you spell Bistro b-i-s-t-r-o good and how do you spell dining so you wrote this menu dining is d-i-n okay has anyone else mentioned it we have a lot of customers who have pointed it out to us all right thank you Mom okay man what would you recommend we do four different dips we'll do hummus yeah okay let's go for the father beans the Kiwi roll okay and then let's go for the designer combo Place definitely thank you yeah First Impressions please solos I just keep on coming down why is that oh Jesus are you ready three could be covered beans and Xena combo I am very proud of my food and I stand to buy it it's fresh it's made to order Chef Ramsay is no way he would dislike my food The Advertiser is ready just take it out I'm confident everything's good damn while the owners continue to blame each other for the restaurant's problems Chef Ramsay is anxious to taste the food this is our combination appetizer okay we usually drizzle the top of our appetizers with olive oil or flood um usually be drizzle but it looks like there's a little extra put on grab a teaspoon please darling of course drizzle sparingly with a touch of oil but look at it I've got little swimming pools they'll mentioned bathtubs full of oil floating on the side it's gross foreign [Music] [Music] oh yeah hey Mark he said stop staring at him put your creep in the mouth it's a little dish oh teaspoon of oil let me put the oil on um I'm not quite sure it wasn't back there wow oh my gosh it's so thin it's just liquid is that normally that runny that the hummus I've been told it depends on the garbanzo beans ready we're gonna stop blaming your [ __ ] Bean to the honest there's times where the hummus will be extremely thin or there's times where the hummus will be overly thick yeah I feel like I'm always apologizing for the food no we're doing I'm done with that okay but I'm not a chef it's out of my control we'll put the oil on top of the appetizer I didn't do the appetizer I did it you said it a lot of oil it's tradition to put a good amount of oil on hummus so for Chef Ramsay not to like it is a shocker to me I should have made it for him a disgusting busing station that looks Dreadful it has to be a much better place to put dirty dishes in there that's bad a milk it's weird how you just drop all those dirties there yeah yeah that's where our dishes go why not just walk five feet and put the dirty place inside the plate wash I don't know how difficult would it be to walk straight into the kitchen and put them in there not hard at all Chef Ramsay is right but every time I try to open my mouth and I have a suggestion I basically get told to shut up it means and who put the Zed on and what's what's the z the zoo for Xena kind of a design looks like someone's puked up on my plate oh come on does that look appetizing to you yeah it doesn't look too advertising it doesn't look appetizing at all no okay thank you no problem that looks like the inside of a diaper I mean it's so bad jeez I said she's a father means look like someone threw up okay let him enjoy your meal and um I'm done there darling one mouthful too much one thing I can confirm it tastes the way it looked Dreadful nope not a winner okay whatever you guys this is crazy I don't agree with Chef Ramsay about some of the items that's a first I will defend my food to Chef Ramsay because I know how healthy and delicious it is Chef Ramsay has only sampled a few dishes but is already questioning the food and looks like the inside of a diaper and owners saying Brenda are questioning the feedback food Never Comes by that's the first people always Rave about our food whatever you're telling me my food's not good I'd love to see what's good it could be back I did they're gonna be dry that's why I moved the one that's cooked already keep it wrong Mark I don't want a certainly why not it's so [ __ ] rude you should be confident in what you do so these are creepy rolls behind the dish it's a bulgar reshell with a sirloin ground beef and pine nuts in the middle thank you Mr Sunshine fresh uh kind of wow what does that mean she'll have in my prep for the week like one week ahead because it takes so much time and prepping they taste are they frozen okay they're frozen yes sir do you know what it says on the front of the restaurant on the banners outside I bought the catering no to go outside have a quick look okay read it and come back in whatever Town damn I know we can't spell let's hope he can [ __ ] read [Music] Jesus what'd he say care about quality and taste okay great what else did it say again with f begin with F I didn't realize quality and taste I was just a shame there's three F's there now read it properly come back and tell me what it says no problem [Music] have a look whatever you say oh man right three years three years fresh flavorful food right and you're telling me now my appetizer is frozen because we make a bulk at the beginning of the week yeah I just read that literally entering the building so I don't expect anything Frozen thank you wow so your first time outside this fresh flavorful food yeah this is Frozen if you're new by the taste maybe you cannot do it fresh you're not gonna like what he has to say I stand by the kibi because we really use good ingredients I don't see in any Arabic home anyone can make them differently the chicken's almost ready kind of not cooking on that side I didn't want to burn it it's not burning I need to mark it and it's done if it's done it needs to be up the grill well it still needs to get worse it's done it's not overdone it's not maybe you should read the one all the cooking then drama for nothing Bae is over my shoulder micromanaging and just constantly bossing Us in the kitchen there's no time for burning meat I'm just over it all did you take this place it's one item I could stand behind this is in a combo place no thank you guys wow instantly you can see it's dry slicing in there wow this one is the that's a just a regular uh meat is just like it's boiled it's just tasteless everything so overcooked we try to make our meat medium but that looks uh medium well well done it's drier than last personality and the kofta sadly is overcooked and dry that's dry than the sand surrounding the pyramids of Egypt Dreadful and the chicken is bland is the chicken fresh or is that Frozen the chicken is frozen shame who cooked my lunch today that would be a mixture of Fame bread and I'm pretty I think they've tag teamed on my dishes smoothly tag team you'd expect it to be twice as good but this bad darling I'm done well I'm disappointed thank you wow trust me this has been a huge huge disappointment there's not been one thing that in exactly like not even one of them huh Let's uh let's come over please wow I don't know where to start ready um let's say Brenda I'm so disappointed the atmos is flat the decals drab and I'm sat on the corner of a ridiculous cushion opposite a large container of dirty [ __ ] they've never done that before that's what's bothering me today excuse me um we do that every week I believe you and Vanessa use buckets don't you but don't put the buckets on the floor well it doesn't matter if it's on the floor I don't think that's the issue I think the fact of the buckets and viewers they walk inside the kitchen we're done but we have been told to use a bucket I always asked you guys to use a bucket so stuff doesn't spill all over the place but we've never said to put it on the floor yeah you use a table or one of the chairs and you take them back inside when they're almost tall but they're still in front of the customers used do we leave them on the floor never yes wow but settle that aside I've just had a bad experience and I felt the food was below standard the hummus was running very liquidy why so much oil on there I have Arabic customers that like when customers want more oil don't assume that everyone wants more oil I don't even think it was olive oil what was that oil in there it was olive oil wow that must be cheap um what's funny our product is not cheap your product's not cheap okay so what's so funny well you said it was cheap it tasted cheap it's not expensive I'm not gonna argue with it but you sit there on your ass laughing your head off thinking it's funny I'm not going to get upset because of what you say no I'm just gonna smile about it it's your opinion how old are you 26 there I'd expect that if you're 16. because right now Mark is very far from funny can I continue about my lunch for me at kofta when you bite into it just burst the flavor this thing was dry beyond belief but this is number one seller this is what my customer eats every time they walk in but say chicken was dry and the beef was dry is that protein Frozen We Buy it fresh we marinate it prep freeze and cook I don't know why you think customers would leave their homes to come and eat frozen food I don't have a walk-in freezer and I don't have a walk-in cooler okay so my option is to freeze it then cook it how long have you been functioning like this 18 months two years yeah it's been like this since day one I'm just wanted to let you know that I don't have the help to to be prepared when I need help right I cannot cut myself in half have my half here behind the counter and the other Happy song but say have you given up no do you want to give up no [Music] I have nothing else what I need help from your family yes so who's not pulling away none of them [Music] King was dry but this is number one seller Faye not only believes that her food is impeccable I need help she also believes that she is the only one in this restaurant who is putting in a real effort so who's not pulling their weight none of them you don't let anybody help you what's going on is your auntie on her own she's not on her own she's not she's has to have her hand in everything she has to marinate she has to cut that's not true that is true when is the last time you cut the chicken or lamb or beef and you marinate it many many times when many times no that's a lie many times I am always stand with you in the back and ask you show me how to do this no you don't no you don't you don't say hey come here let me show you how to do this so if I'm ever off you could do it not being shown the recipes no um she never asked so she see me that's not true she seen me when I always go in what can I help you almost every time I'm here many times I brought in my laptop and I said let's go through the recipes if she came and tell me I wanted to learn this I would never tell her no [Music] that's not true when was last time you were shown I had to cook something never minor stuff in the kitchen seriously like advisors but that's pretty much ready yes yes you two don't sound like a Nissan an auntie when's the last time you asked to give you a compliment about something I don't get compliments cheers just the last week on Wednesday I was off on Thursday a customer walks in just to complain about how horrible the food was when I'm not here I've never and I'm not saying because you don't take it anymore I told you so many times you don't take it well when did you tell me when no when the Falafel is dry and I got so many feedback that's not true I'm very picky how everything's cooked on the grill not believe me ask the servers the server Cooks the food when you're here most of the time no they don't you don't cook all the time when she's here no no I want her to answer so I said on my ass when everybody else is working yes and I tell you find something to do I've offered to cut chicken multiple times for free and I was told that I wasn't allowed to do it but I'm confused you want them to do it but then they say you don't let them do it no they don't want to that is true that's not true no no I offered I wasn't allowed to do it I offered you for it to learn I've offered to work for free to learn how to cut the chicken and help her during the week I don't want you to be with me in the kitchen no I'm saying you don't want you to be with me in the kitchen and that's why I would never tell you anything I'm afraid that she gets hurt when she's working her regular shift and not even cooking she's hurting her thoughts I don't usually hurt myself I need a bandage every day Emma needs a Band-Aid I've never poked myself with a knife here and then you ask for bandage all the time no I really don't wow in the end it's not my job to cook I don't get paid to cook I don't get paid to do inventory I don't get paid any extra to do anything but as a family we do it just because I've done the takeout inventory I do the bread inventory maybe a few times but not all the time not all the time because I have my own job to do and when I come in and the dining room's dirty my first thing to do is where's the dining room Jersey because the stuff um from the night before don't clean ready when it comes to cleaning Mark does not do it there's a little bit more lenience because that [ __ ] happens I've came right after you swept and I've swept I'm trying to tell you something by far she does way more of her duties no he's not he's not lazy work is the busiest tonight he works the busiest nights but when it comes to busting and cleaning and pulling his rope he doesn't pull it Mark does not pull his rope when it comes to his duties if you want to start pointing fingers Brenda no I was gonna keep my mouth shut and not say [ __ ] about anyone when you just sit on your [ __ ] phone we're cooking serving and you're sitting negative so I'm not gonna say anything I'm gonna sit down in my mouth when you're here for five hours like you always do when you're here for five hours yeah no I'm not here for five hours oh [Music] this impromptu staff meeting has gone from Brendan Fay pointing fingers at each other was perfect so the blame game with the entire staff there's a little bit more lenience including face on Mark your fingers Brenda when you sit on your [ __ ] phone we're cooking serving and you're sitting negative go ahead walk out like you always do when you're here for five hours yeah no I'm not here for five hours you are I wasn't gonna talk [ __ ] about anybody but okay I'll be yelled at taking food to the third table over there she will scream at me as I'm walking because for the customers I ask you the TV to be off no and she walks over TV these are different issues I have to scream at you turn off the TV because it have some bumping and grinding and whatever is going on on TV and it pissed me off because I walked from inside American winter channel the solution Brenda have to change and shift because I voice my opinion I changed the shift because you guys constantly bump heads and you constantly get into these great arguments in this open Kitchen in the dining room it's it's in front of customers in front of customers wow um I need to see this place working tonight just do what you normally do so I can have a chance of getting up to speed to see how this place functions I'm gonna get some fresh air what a lunch I'll be back later so thank you sir wow I thought the problems with just the food [Music] I can't handle this nobody here is perfect nobody hears me you just make it seem like when Mark and Vanessa are here it happens when all of us are here you guys don't pull your weight nobody pulls their weight and that's what the problem is I wish that we have a camera wrote when ml is working here she works like the way she works her mouth yes I agree but when it comes to her work she goes the extra mile her mouth is what gets her in trouble she's an awesome worker and she needs to know that too she's to work better I always tell her you know nobody gets compliments here Faye nobody I tell her thank you we have a great night thank you have a good night of course she doesn't tell you or I tell her that but she comes back and cry about things Amal is not my problem what my problem is is what he said about the food anybody hungry I'm eating my frozen food anybody want to eat frozen food I'm glad you're laughing about it it's not funny ironically the only thing that Faye and Brenda agree on is the food I don't want this they're better because I don't have time to make money it's not gonna burn unfortunately aside from their issues with each other that is the restaurant's biggest problem okay are we ready we're doing luck I have to be ready definitely hummus yeah I'll be right back again just explain to me how the line works okay the tickets come out and we start to pull whatever meets and we start cooking wow hi guys don't let me stop it okay table one spicy hummus and beef Shawarma with Zena I got it Brenda when you do that it's spicy hummus put more chili that's why I cut these jalapenos use them please we're giving them spicy hummus face it's always made the same spicy whatever hummus full of very watery though is this it here yes how often is that made every few days number one seller So within disgusting that hummus is awful and why is it so ready the consistency could be better sorry for judging how are we ladies welcome hummus how's that yeah um my apologies [Music] thank you fresh food seven days a week my ass he's leaving I don't think Gordy Ramsay likes us mom you're complaining about this place I can't believe this Brenda when people ask you for the spicy almonds they want the spicy hummus enough I don't something explained to me three times with Chef Ramsay seeing so many customers unsatisfied with the same watery hummus that he had at lunch he has returned from a trip to a nearby supermarket not sure how good the hummus is with a plan's the worst yes all right ladies there we are gents the same for you my apologies sorry way too much that's for you to share that's good he keeps taking stuff and moving it I don't know what's going on man it's working creating a buzz here they're loving it holy crap I'm running out would be high in demand [Music] how was that very good this is better yeah Brenda all the chicken is done just give me a second I'm making the damn salad the chicken was just that was nasty sorry about that oh no um no no no no you're ordering complete new entry she said she didn't like it at all what happened to her she said the chicken didn't taste good at all oh really it's dry is it supposed to be minced like that this is exactly the way it served everywhere I know I never ever have someone returns I never have a complain of dry or overcooked Shawarma I tasted most of the Shawarma I know how delicious it is them why they didn't like anything or like what their opinion is because that's just what you think it's good because that's just this is really what happens before hello ladies how are you today you've sent back everything so I just wanted to come in what did you not like about the items the chicken shawarma tasted like rubbery okay and this is like vinegary and mushy was the flavor it just wasn't it wasn't for you yeah okay or you guys are done we're good whatever all of a sudden people are food critics what do they say they thought the Shawarma was rubbery our Dolmas taste like vinegar whatever they don't like it they don't like it God help me Kebab is it ready ready this is the medium no it's raw beef is still cooking for that plate I'll fix it leave it leave it seriously do what you always do I'm fed up with Faye dominating in the kitchen it's really hard to deal with this one's like part of the Rock and I got medium rare that one's Raw [Music] half of this beef as well half of this beef is wrong but these are medium if I cook them more they will not be medium anymore but one of them was raw that's what I'm trying to stop commenting on everything please I don't know why you're acting like I'm the one who's doing it I can't handle this I'm gonna want to see quick to jump down your throat why is that I don't know if you haven't noticed it happens to everybody wow bloody hell ah yeah yeah it's really rare you know just go ahead and you can just take it I'm good I'm cheers this is supposed to be medium and it's rare let me see Mike okay that's cooked that is wrong I wasn't talking to you right now oh man [Music] for this okay making me lose it oh my gosh flaming from your mess oh you wanna Screech that's disgusting we're done how are we how's the food it is Stone Cold yes I had that for lunch and it wasn't pleasant my apologies thank you the customers have given a very clear verdict on the food at tonight's dinner service so Chef Ramsay decides to move on to an inspection of the rest of the kitchen including the food storage freezers are busy man wow there must be three to four weeks worth of prep in there what's that does that look appetizing Mediterranean it's not this one kiwi mix leftovers in a home kitchen you know date my god oh disgusting God what a mess this stuff has been in there so long it's all freezer burnt any chance of any flavor has gone a bit like a flame on the grill for me Captain bulk they say fresh flavorful food my ass I say Frozen Frozen Frozen that's gross it's dinner service at Zena [Music] Faye and Brenda continue to argue in the open kitchen Bowl Jeff Ramsay is uncovering some alarming practices in the back kitchen my gosh which include a massive amount of frozen food fresh salmon oh [ __ ] frozen salmon what is that welcome to my Mediterranean Flaming Grill that's a bird bag there's no lamb in there oh the frosting frozen meat in warm water what a mess oh is this lady really know how to wear a restaurant I don't think so the logic has left the building this is too many orders and none of them on the ground I thought you took off lamps okay it's not on the grill well it disappeared can I can I show you something talk to you in private sure yes I just want to show you something very quickly sink in a bowl of water running hot water on it what does that do it's not hot water I don't call the water it's warm on the outside and solid in the middle so when it's different colors like that do you know what that means the meat is cooked even before you start turning this into a doctor you're screwed one more thing what's this here what are you doing here I'm doing frosting summer chicken and why are you defrosting that oh he marinated yesterday and I didn't have enough space in the fridge so I put inside the freezer I disagree about the meat freezing the food it doesn't make it go bad I really don't get what he's saying a hundred percent some of those customers tonight the food that came back were the customers right or they're wrong I never since I opened they had that Mitch that came back never I don't think you understand how far you've slept get real I am now you're not why aren't your customers coming back to your restaurants like I don't know they loved my food they loved my smile you're not being honest you're not being honest with yourself and you're not being honest with your customers no I think your customers were complaining about the hummus the dips they weren't very excited so I went and made some stay there [Music] where's that it's delicious can you taste the difference yes the texture now I have a confession to make I actually walked to a store you need to be 10 times better than store-bought homicide otherwise what's the point of running a restaurants like wow why everything is coming back there is certain blades I I'm very proud of and it came back but it's not good enough what you're doing is so wrong and unfortunately because you're surrounded by family members you've convinced yourself and them that what you're doing is right well I'm sorry Flaming Grill it's not extinguished Grill it is and the problems say are inside do you want this business to continue I feel like I'm hanging by a threat in this [Music] thing tomorrow would be a better day the ability is not coming [Music] [Music] I definitely you understand how far you slept get real I am now you know why aren't your customers coming back to your restaurants okay I don't know tonight was a shock to me like wow why everything is coming back there is certain blades I I'm very proud of when it came back but it's not good enough what you're doing is so wrong Flaming Grill it's not extinguished Grill it is and the problems fate are inside do you want this business to continue I feel like I'm hanging by a strap [Music] in praying and saying tomorrow would be a better day that better thing is not coming oh nothing else I remember that will be such failure I never seen nothing ever I can see the sadness I'm so sorry [Music] no no please don't be overwhelmed but just answer this for me do you want to continue I do all right but are you 100 sure that you want to continue in this business [Music] didn't show because I really didn't love the way things were going okay um I'm getting out of here I want you to change your attitude because you can't change what you're doing we have no chance in trying to change this restaurant yes I hope to see you tomorrow thank you sir I honestly have nothing left if I lose here this is it this is my life and if it doesn't work [Music] I don't know what to do you have two seconds uh yeah that was rough rough and I'm gonna call it as I said you guys are just go through the motions and when something goes wrong you float with your auntie she falls out with you and all of a sudden you then just go back into your own corners and many people suffering the customers all night long the problems are on the outside the problems are the customers it's never inside and we never ever look objectively and understand how bad we are everyone's walking around in denial it was hard to hear I'm not upset because I'm in denial I'm just upset because this is the first time we've I'm we've encountered this not trying to rub your face in it but tonight three tables started complaining about the hummus I ran 100 meters up the road I still bought it came back through the kitchen presented it they loved it I want to get that message through to your art but when customers think that a store-bought hummus is better than what you've just served them and charging three times the money that's how far we've slipped and you know what is sad in there it is so sad hi I've got a question for you deep down inside from the bottom of your heart do you want to seriously continue running this business do you it's 100 I've seen him one good night you're okay everything for the best way we need to make it better you know he's right when it comes to certain points that's just I need you to help me here instead of pointing the finger can we come up with a list of things that you could do to improve I think I'm really tired I'm frustrated in Faye's mind she thinks that we're the problem and that we make mistakes and that we're the issue but she's a chef she's the prep she does everything and I believe 100 that she won't change and there's no question about it okay everybody clock out and go home I'd love to fix all these problems about my hands are tied Fame has to trust me as a business partner in order for things to change [Music] thank you Chef Ramsay knows the only way he can move forward with fixing the restaurant over here is that he first must find a way to get Brenda and Faye on the same page he begins the day with a staff meeting with the goal of clearing the air last night I saw you Faye burnt house feeling alone isolated and you saw no light at the end of the tunnel I understand after you telling me how hard it is and you're on your own and get all that I got that yesterday but last night I watched everything and you work talk and perform like someone has given up last night I went into the kitchen and just took a few notes there must be three to four weeks worth of prep frozen solid in there all freezer Birds they're supposed to be beef do you know in that freezer as containers stacked this High full of prep you've prepped so far in advance it's freezer burns then I look at the refrigeration unit in there and it is bedlam the fresh stuff is at the front and the old stuff is at the back I honestly don't have all the stuff up there this is so difficult I'm not going to embarrass you and bring out the yellow and the rotten parsley okay so you know what's in the back of the fridge what I want to talk about this morning is why is it like that lack of help lack of freezing it for the lack of help yes say if I can go any further forward let me ask you this do you think that you're the only one that's actually working and prepping in this restaurant yes they can call me a liar if they want to they come here do their shaft I feel like they're here to make their tips and leave right that's that's my honest truth that's how I feel about them so who's the first person that literally gave up your son and your niece Brenda [Music] is that true [Music] you sit there in silence I sit here in silence because I know the truth I know that I've stepped up so many times I do but she has other people who offer to do it I try to help but I don't like Amal to be in the kitchen because she cries about everything and little thing and she all day with a knife she's denying this right now because she doesn't let me finish I feel responsible for her asking for bandage all the time and I don't want blood on the food I don't want the drama itself Amal complains about being here after nine o'clock she give me an attitude face it was time they had time to go out with her boyfriend waiting for her outside she's this only talk not not do right and when I say that to her she take it as a mean and my biggest bee that she ever seen do you trust her I I do she's amazing how she's actually a good worker I'm confused I trust her but I don't trust her does she not welcome help oh not for me whatsoever I think when she's drained she accepts the help but she has to reach that level can I say why why I do that go ahead I hear complain from Brenda all the time because she wants off she needs her time that's not what Brenda's saying look at Brenda they I tell you when I have a family event to go to and I slip out of here for an extra day I feel guilty and I've expressed that to you so many times I feel guilty I don't like taking time off and it's because I tell you why and I wanted you to have fun and enjoy family when you're out exactly so you don't come with that burden and that look again like you don't want to be and I don't want you to have that same look either face I didn't have that look to the reason how many do you know how many times I am the one who have to carry everything hey wait a minute how many times have I asked you please take an extra time off you can do things when I'm not here and I do I do anything that you ask many do you tell me to roast me eggplant and peel it I do because unless I ask you to please let me do something let me help you out unless I do you don't tell me hey come back ninety percent of the time I end up that's the only time stuff doesn't get done I've many times walked in the back she's like I have a lot of preparation what can I help with I'll put freaking gloves on and I'll pull out a cutting board and a knife tell me how to do it show me how to do it until we get a phone call and we leave the kitchen never come back I'm so confused I go through the same stuff you do I mean I'm not sitting here freaking leg over leg doing nothing so why does fey have to prep for you when it's her day off because she feels that she needs to season things that she needs to cut things and it has to be done you're cooking them he's like you can't trust your family who can you trust it's not a point of trust it's a point of everyone they want their time off so they don't want to be here as much as you do even your 50 partner yes wow that's not wow that is so not true that's true maybe everybody's assuming assuming that I don't want to be here or she doesn't want to be here nobody wants to be here it's not voiced right nothing's voiced there's poor communication I can say that it's crazy any of you any of you showed up an hour earlier just to get your even your own thing going I show up early a lot actually I never time card okay you have my time card then you know I'm least 10 to 20 minutes 20 30 40 one hour earlier because I don't need to be here an hour early because I need to take care of my dining room that is the job that you have given me so I didn't care which it looks like this all the time why do you feel so uncomfortable that the night before you take your day off you have to control them with everything that you do why has it got that bad nobody's stepped in yeah three days ago are you [ __ ] kidding me don't ever use that word with me ever I mean it do not ever use this language with me it's all about my language but you're not listening to what I'm trying to say behind me for the last four five seven years you were here did you ever ask me to come and write things down no but I've come back when you ask I told you to come and bring a piece of paper and Ben and write exactly what I'm doing you told me that three I've ever seen it time and I told you do not use that language with me for the second time whatever I've offered so many times you've been here for years if you were so smart why you didn't come next to me one day and said you know what I did it tell me to shut up and get out no that that's not true what started out as a staff meeting to clear the air I go through the same stuff you do has erupted into a screaming match between Faye and the staff I even thought you bring a damn piece of paper and abandoned write down what I did one time two days ago are you [ __ ] kidding me with Faye holding on to her belief that no one is committed so they don't want to be here as much as you do yes wow and the staff holding on to their belief nobody help her because she's so critical of the way you do help her that Faye is actually unwilling to accept help from anyone okay stop stop stop stop stop stop stop didn't you want to be consistent yeah of course yeah naturally but what is it that you struggle with to teach them I tried oh no I don't think you're trying enough she doesn't have the patience to train somebody if she does she'll show you and then she'll say do it and then if you do it and it's not perfect the way she wants she'll get so frustrated and she'll yell at you to the point where it's just okay you feel overwhelmed yourself and I ever do that with you yes that's not true mom is that true she has a hard time trusting people Faye told me yesterday if you were not family one two three four of you would be [ __ ] fired now yes why can't you trust them to run this business I can prove it prove it no you need to prove that you have to I'm gonna leave everything not done the night before and you walk here and you ask to be serve food and see what you're gonna get stop there do you know what [ __ ] it we're gonna open for lunch I'd like to see you and you behind the line I'd like to see you and you in the dining room and you are going home okay okay and I will give you feedback on how it went you've got 15 minutes let's go 15 minutes you happy with that yes let's go I know I could do this without Faye and I would love for her to see that I am capable of doing this and I can run the show you okay I'm okay you sure yes this is hard for you Mary yeah today is gonna be disaster I don't feel like it goes the way it's supposed to go when I'm not here no always jump in here yeah depend on a struggle without me I have a confession for you you're not going home really I'd like you just sit in here and watch carefully because I don't think you really know what goes on in your restaurant when you're not there listen careful hey close attention to everything you see okay good thank you sir I'll see you later thank you so much right all right Amel or Vanessa did someone know how to put the rice cooker on coke no oh my God oh [ __ ] this is cooking right I'm holding my breath for them you got customers coming in guys hello hi oh welcome to Zayna Flaming Grill go ahead and have a seat and what can I get pizza I'm going to try Shawarma sandwich [Music] if you can get the size for me Mark you got it the first orders are in how are we doing on the meat smoke this is done Costa's done one piece of lamb should be coming out any minute and without face micromanagement ready all right Brenda working alongside Mark seems to have the kitchen under control this is ready table two here we go we have your falafels off to a solid start I need chicken shawarma started turning around on a chick Brenda because it is sitting there for a while Mark let me know what's ready so we can start dishing chicken's almost ready beef shawarma's almost ready the beef maybe two more minutes before the beef Shawarma you have a whole pan that's cooked already come on you guys use the cooked one this chicken is done make sure that Shawarma have no oil in it when you dish it a little bit more oh my God go table five sorry no it just seems like everything in here is over oil do you want me to just take it please okay sure uh it's a bit hole it just seemed a little bit over oily table five does want the kebabs but they don't want to wait 20 minutes for it it's gonna be a 10 minute wait okay I'll tell them as the busy lunch service continues without Faye okay we're getting backed up pressure in the kitchen is clearly mounting make sure your customers are happy guys no more you don't have to say things like that face on Mark an outspoken server a male potatoes move that I are beginning to butt heads go do something else thank you we hear you thank you no you have a [ __ ] mouth on you that's unbelievable hey you might watch your mouse relax I know so I can't shut up Mark go watch out don't talk don't like that come on you guys go without the staff's knowledge Chef Ramsay is attempting to show Faye that the restaurant can run without her I don't think you really know what goes on in your restaurant when you're not there he has set up a stakehold vehicle for her to observe now you have a [ __ ] mouth on you that's unbelievable oh my God and although Brenda seems to have a firm grip on running the kitchen are those potatoes ready it needs to go out with this order Mark and a Mel have started to bicker at each other I swear to God I'm gonna shove my foot straight up his goddamn ass mark well I can't call communication Brendan was getting straight to the point with him now he's not yelling at you he's kidding parsley in my hand I was crazy Amal gets very frustrated when someone trying to correct her look at the way Brenda's patronum situation when something sits on the counter it needs to go out quickly see Brenda can do it look how tough he asked you what table so we can go out hot and fresh that's Brenda showing that she's capable of being a boss [Music] all right I'm gonna start dishing Mark let me know what's ready so we can start dishing because it's almost ready table five it's ready [Music] it's a heavier order all set good job good job guys we'll have a little fun with them now okay sure then you can tell them how proud they are last table gone yeah yeah good come over guys please so why don't you just give Faye a little insight to how it went I thought the heat was on for quite a few minutes just because we got slammed with orders but with the communication with me and Mark uh tag teaming on the grill and just communicating across the board one or two plates come back but when we put it back out not one complaint I have a confession to make Faye did not go home she was with you because she was sat behind the restaurant in the car park watching everything you did listening to everything you said on a monitor and I think she has something she'd like to say to you all I'm really proud of you are there is a few mistakes that we can work on and what do you think of Brenda's performance amazing you're amazing and I feel like I don't tell you enough it's an eye-opener for me what I saw today to see how hard you work and I command you for taking a charge and I did this little exercise for fighter watch to understand how good you are and let me tell you something you clearly passed the test you did yeah I was proud We do have to improve the food right granted yes but for me the relationship was far more important than the food first today is a new beginning okay give me 15 minutes and I'd like to get into the kitchen and start cooking something exciting with the two owners well done all of you I'm really excited that Faye got to watch how we run the place I really do hope Faye starts treating me as a partner and not her niece it's gone on definitely too long and we're ready to move forward I really hope in the future we can agree about the staff meeting and we have to address what's bothering us I know now we have to work as a team and I hope that we could move from my obsession with everything being perfect we need to act like a team and we need to strive as a team and I realize it's about time to treat Brenda as my business partner and not only my niece you know I know that we need to fix a lot of things we definitely proved it to Faye that we can do our jobs we are capable of helping her out when she needs and she just needs to allow us to do it so we'll see what happens you did a good job I'm proud Let's Go YouTube what's that fresh fish always definitely fresh fish how does it feel yeah awesome here's the thing Fine Fresh sending that message out to your customers is the only message you go ahead some of the two very simple dishes we do a nice yellow towel do a nice little shrimp Kebab it's out of this word experience to be that by Chef Ramsay find the grill start to Market I am learning that when you said fresh it means really fresh it doesn't mean it's frozen fresh some juice in rice make you smell the herbs okay from there my herbs go in and then I've got a little touch of vegetable stock Just a Touch it's a vegetable stuff I've poured my heart and soul into this place the last five years and this is the first time I feel like an equal partnering with Faye I'm just going to show you how we play this up if we cook just delicious and fresh and if Brenda will continue to change her work ethics be a business owner I think will make us very strong team amazing something very important you should both know yesterday after my lunch I went around town but I asked just people walking towards me tell me about Zayna's Flaming Grill xenia's Flaming Grill ever heard of it no damn pass through had seen it never really started have you been I have not nobody's heard of this place man over three quarters of the people I spoke to they have never heard of zaina's Flaming Grill so I've arranged for a small exclusive spot at the Redondo Pier we're gonna tell Redondo that you're here to stay and we're here to relaunch okay and we're going to take little samples get the word out there most importantly I want them leaving with Zayna's Flaming grills flavor okay awesome um get all the team together and we're gonna head to the Redondo Pier okay yeah [Music] come over guys feeling good so we're relaunching tomorrow night all right yeah zana's flaming girl is now flaming hot uh why don't you and I work behind all right we have a new three can mark the hell out of the new Zayna's Flaming Grill yeah got it yes okay let's go let's go let's go let's go you guys hungry come on in yeah enjoy enjoy guys here we go enjoy a delicious shrimp Kebab with a tzatziki sauce this is definitely what we need right now people that actually live really closer just a few minutes away I've never heard about us we're doing a new launch we'd love to have you in we're by the beach we should let the community know that we are here and we're serving the best of the best enjoy how's the taste good excellent It's really good delicious would you like some I love the sauce excellent we've never done anything like this so I think this is really big to come out here and come together and be a team we'd love to see you guys it's a new beginning you guys gotta come check us out zainus Flaming Grill is going to be flaming awesome it's gonna be awesome what's going on now it's just it's a whole new Zana everything is just finally falling in place the way it should be your motivation the drive that was locking his back [Music] is back with the word out to the community about the changes at Zena Chef Ramsay and his team have just 12 hours to turn a Mediterranean restaurant into a Beachside Hangout good morning good morning how are we feeling very excited girl I need to go crazy are you ready for the new zaynor yes we all are no fainting allowed on the counter three one two three welcome to the new zayners [Music] it looks stunning wow oh my God oh my God oh it's so beautiful gone is that dreary cream color we have given it a fun beachy Vibe it's as beautiful as they are the booze were hideous we have completely opened this face up which has given you another 12 seats this is a completely different restaurant and then we've got stalls we're going to take advantage of that bar amazing at the tables you have these stunning shooter chairs wow beautiful dinner and flatware donated by Oneida plates bowls knife and forks you name it you've got it you can't imagine how thankful I am for this amazing cool pop art I love it quirky colorful and cool amazing this is our dream come true it is definitely is it couldn't be more perfect it's very hip very beachy and we're ready to unite and get this party going thank you so much you okay I'm very happy okay I honestly never dreamed about owning a place like this my restaurant was really old-fashioned before now it's a beautiful place for people to come in after a day at the beach and enjoy a beautiful Beach restaurants now the Chef Ramsay has brought the beach vibe to zaina come online over there he reveals the new tasty Fresh menu to the staff first off the dips roasted red pepper hummus not liquid but a nice textured hummus delicious tabouli parsley scallions Tomatoes lemon juice and classic bulgur wheat beautiful and then the lamb meatball Joe seven the pitter scallions and Tahini as well wow shrimp Kebab finish with lemon and beautifully served with a pita bread last night we cooked together that wonderful yellow towel again soda potatoes red onions and we serve Grill the fish and scent exciting to taste definitely yeah yeah have a really good taste because tonight we're going to relaunch this stunning Mediterranean Grill with a big bag jump in the hardest part is figuring out where to start this is a party in my mouth right now wow you're gonna love this if I start liking that we might run low before the customers get here the dish is good recipe this new menu is a dream a little bit of a changes makes a big difference we should put these two together watch this I am ready to launch my restaurant tonight I have everything I need now to really serve Redondo Beach and it will be just a wonderful feeling to happen then I work in together as a team [Music] having spread the word in Redondo Beach about the new look and menu at Zana Flaming Grill this looks so good the restaurant is fully booked for relaunch just like the beach were you guys ready to order the yellow top and this is fritters let me show you ladies will enjoy everything right you ready we're fired up and I have to show you that so now okay have you warned your husband the Flames back I told him earlier today then he thought I was talking about something else I'm sorry keep it clean it's a family restaurant for goodness sake [Music] okay zucchini fritters I'll start that good so starting the two calamaris in the zucchini okay okay that's it tall the more talking the better okay okay for relaunch Chef Ramsay has set up a new system in the kitchen that has Faye and Brendan working side by side firing up fries rice on grill so far the plan is working that's yummy so good every single season perfectly but as the order start to fly in two calamaris and a zucchini fruit are coming up okay Faye has stopped communicating are we good on rice do we need rice Faith hey talk to Brenda and that's slowing down the delivery of the food you don't even look at me you just stop talking I'm doing it I never talk about the same time for me okay here we are can I please know the status on table nine um did you hear me are you so used to having her mindset where she has to do everything funny come on she just needs to understand that it's not just her in the kitchen anymore that it's her and Brenda how far out is table nine what's going next week Brenda because face turned off we got a lamb kebab medium rare and the Yellow Tail let me know if you need something Faye she's not even saying anything she just turned off phase is not communicating and I just truly hope that we can make it through this dinner without totally falling apart how are we doing Faye five five five it's relaunch night at Xena Flaming Grill and Chef Ramsay is implemented a two shaft system in the kitchen how are we doing down there Faith where communication is the key Ray did you get that but shortly after dinner started feya shut down and is no longer communicating with Brenda Brenda Wi-Fi has shut down she still used to work on the road she refused to talk to get out get out get somebody just completely flat silent yeah your partner don't forget okay Jordan's driver's seat now yeah gotta go please please talk to me baby doesn't know how to work with the team Come on talk together yeah let's go she's used to doing everything by herself tell Brenda what you're doing though right behind you talk to Brenda but I am an owner and I am a boss and I need to take control and bring this place back to life okay we just need you to respond just because we had a few minutes of downfall we all we do is get right back up and keep going yes right we don't dwell on it we pick up and move on yes table three and grilled yellowtail and what else and shrimps what I need for table nine face meatballs are in the oven good news is you're talking with Brenda taking control and encouraging Faye she is responsive again Duo are now pushing out orders at a much faster rate I like that zucchini Fritter it's good yeah so we got each other's back we're a team I am very proud of Brenda tonight she was my backbone and it was really nice working as a team I hope you enjoyed everything ladies thank you so much thank you the count of three zenas one two three [Music] first of all night one you've achieved a lot it wasn't gonna be perfect but let me tell you it's pretty good feedback from the customers what was it I didn't get one bad complaint right I talked to a few of the tables and they were really happy they loved the new decor and they said this is what a beach restaurant should look like the look of this restaurant is completely different do you know what else it's completely different the way you treat each other I am very proud very proud of all of you Brenda you are a natural-born leader tonight you confirmed you're a partner thank you today to build their weight and she holds my back up she's amazing Chef Ramsay gave me my family back and my restaurant back I finally have the partner I always wish for thank you internet mission so much best of luck Chef Ramsay has changed our lives and I am worried about faith going back to our old ways well done my darling good job but we'll see what happens when I first arrived I didn't think a relaunch at this restaurant was even possible Brenda and Faye were completely at odds in the staff behind them they had no Direction but unbelievably tonight Brenda and Faye were working side by side in their kitchen my only hope now is that Faye really understands that she's not in this alone beaten by a store-bought hummus unbelievable after Chef Ramsay left I'm gonna come cross out what I just took out okay baby Cena became a popular spot in Redondo Beach but unfortunately that chicken is not done Faye has taken a step back it's burning that's why and her stubbornness has resulted in Vanessa and Amel leaving the restaurant whatever meatballs are heating up for table six on the positive side Brenda has taken on a more active role two owners continue to work on the relationship keep it up you're doing good thank you as well as maintain their Newfound success we're glad to have you here hope to see you again thank you [Music] on the first second I leave a restaurant on Kitchen Nightmares I'm always wondering hello Fair tonight we will see how the Russians I visited last year are doing and trust me you won't believe what I found first up the Galleria 33 in Boston Boston's North End home to the Galleria 33 and these two Crazy Sisters Rita go talk to the customers go entertain them while they're waiting for the [ __ ] food I'm Lisa Rosa do something that's my spot from the very beginning they were trouble I'm pretty sure this is what a nervous breakdown feels like they didn't have a clue on how to run a restaurant I mean you should have seen how the staff behaved what was that could you not do that thanks though don't sleep on my skin I hate you on submit these two sisters I could tell they were going to be a handful of water honey never too early it is Lisa loves wine she likes to join I smoke and she drinks I mean since we're airing my dirty laundry oh I'll let her ever won't cut that out don't say that she drinks Lisa is great they told me that parents aren't a restaurant as well oh you remember to have a restaurant in Boston yes right across the street diagonally you're kidding me same menu I didn't get it and read his ex-husband it's the chef say that again I was married to him sounds like a soap opera house yes oh boy okay it was time to try the food good Sarah please Sarah nice to see you guys very nice to meet you my server she didn't hold back and she certainly wasn't a fan of Rita and Lisa there is no organization at all wow not here not in the kitchen nowhere wow that's not good why is it she said that because she's an imbecile skank Frozen Yorkie Frozen meatball veal Paradiso ah come on wow it's like someone's throwing up on my plate gross they call this Italian food and they wonder why business is down there's a Michelin Chef in here ripping our food apart and you guys are giggling away and I'm about to throw up Rita was freaking out oh God but she had every reason to let's just I just want somebody to kill me at this point too much when it came time for dinner I couldn't believe what I was seeing when I walked through the door Rita was arguing with customers this is a plate I took the bread for the waiter yeah and I stuck my fingers the one that she handed to me to eat was cold they're all hot are you kidding me they weren't hot to us so they were cold when they go out here and they got hot when they came back I was in absolute disbelief she was really arguing with them they're all hot so I'm just wondering oh my God just when I thought it couldn't get any worse I saw Chef Doug drop a piece of chicken on the floor then pick it up and cooked it you just dropped that on the floor yeah you can't cook it you just dropped it on the floor I know but when I brought it to their attention uh Rita Lisa hello what he just dropped the chicken on the floor I put it back in the pan this one here these sisters just wanted to make excuses try to stop him from doing it [ __ ] me next thing on you Lisa didn't want to be bothered with any of the problems that I was pointing out I gotta get the [ __ ] out of here ridiculous he doesn't care I'm out of here [Music] you go I'm going to sign up for this time let me tell you something you walk out I'm out none of you give a [ __ ] here that's [ __ ] then you turn that off I'm going as well you go I go Lisa finally came to a census and realized she needed my help I do give a [ __ ] so if you give a [ __ ] then you'd stay and actually show some willing I came to help okay I'm just gonna have a glass of wine [Music] is not going to keep this business open no it won't no the next day I decided the first order of business was a staff meeting first time ever for this restaurant today it's all about moving forward and changing boy were Lisa and Rita ready they weren't holding back Rosa you are well sloth Joe when I ask you to do something like wash a window you know mcgilly you scratch your balls in the dining room that doesn't make me a better scratch my balls come on wow they had a lot to say this is what I see when I walk in you're sitting there Sarah Chit Chat and drinking coffee and looking miserable after all yours no it's yours this business number one is not under my name is under both of your name that's why you need to listen to what I say finally Rita and Lisa were standing up to their staff I'm taking control back today these two sisters were now committed to moving forward next I have to tackle the food just have a little gather over there oh my God I introduced small plates did you say amazing isn't it and modernized their dining room I feel like we have our own identity as a restaurant now I feel like it's us I'm excited to work here and be here and it's beautiful it was time for the relaunch and Lisa hello how are you grab your name Mendoza and Rita really stepped up fire two specials a large Yorkie and a villa so Google they showed such great enthusiasm by taking control of their staff whenever you're ready send it out you ready take this one thank you making sure customers were happy wow this is amazing and their food was executed properly I think that's everything okay beautiful thank you very much thank you for coming these sisters are truly and I mean truly unique we have two arms oh Jesus I had such a hard time saying goodbye Gordon Chef Ramsey Chef Ramsey you can't go I cannot stay you can see just like just I can't where is he oh where is he fantastic thank you you sweat like a pig I can't wait to see Gordon I'm so excited I I'm not going to be able to contain myself I'm gonna try but we'll see Rita Lisa [Music] since being on the show most of the response has been positive there's been a little backlash because I called Chef Ramsay a douchebag has he been promoted well he's human himself the other day was telling people he was the owner why are you here everything I'm like manager slash I'll see you the manager Risa yes it's Pat serious general manager he is the bus boy I just assumed they're wrong he's the owner now honestly you never know what you're going to get with Pat you need like seven scientists to figure him out are you well good to see you you're good yeah you guys back together no it's amazing okay let's bend down together just in case any chicken on the floor wow you can't cook it you just dropped it on the floor no no no no no no oh gee what is that that's me on the floor Douglas caused that whole [ __ ] Fiasco when he did that whole Spiel with the chicken I was really mad so I put a picture up on the wall of me dressed as a chicken thrown on the floor so we never forgets what he did I think it's nice that Rita can make light of a shitty situation I'm not you know I don't I wouldn't I don't dress up as things I'll leave the dressing up to Rita I couldn't see her excellent let's catch him with the two girls things have been really good since Chef Ramsay left I think everybody's attitude has changed Douglas is being much more creative I'm more motivated Rita's still Rita but that's okay all right first of all who's in charge we are yeah I have a better relationship with the staff because it's more like before they really respect us or what we said and now I feel like we're leaders yeah tell me how you got rid of the river how did the firemen things that you do when they're not good rotten fish from the head cut it off and pull them out that's normal in the business you cannot carry dead wood no okay people like more than Deadwood they were like a burnt down forest kind of okay don't forget me huh yep [Music] he's fine he's fine yeah he's awesome no I don't I don't drink in service anymore if you don't drink in service anymore I'm just gonna have a glass of wine unbelievable [Music] she said I was gonna stop smoking I don't want to do it better two or three of the last 10 months has it been business-wise it's been up to about 15 yeah all the bad bills paid when you greet customers are you chewing gum no [Music] you're watching gum I was chewing gum and now you just swallowed it [Music] yeah I probably saw my cavities how are you two working together are you on the same page yes all these juices yeah and I cried I sob like a baby I missed the cameras I missed you so I got in trouble because I installed a surveillance system [Music] she said I spent money foolishly but I needed cameras I needed cameras important she doesn't understand I needed the camera so now I have this little Justice and I have four cameras I wanted eight right I settled for four because I wanted to share I had the surveillance thing on my phone I could I could flip on my phone and look to see what was going on but I used to do it while I was driving that's why you know you can't text and I'm pretty sure you can't watch the surveillance cameras either so you've got the cameras in so when you're not here you can maintain well sometimes I walk around and then I go downstairs and I play it back and I watch myself or if somebody Falls I don't look at it I think the surveillance cameras are useless she goes and replays stupid [ __ ] like I fell one time in the kitchen she'll go downstairs and like watch me fall over and over again in London you know where else they love us from prison prison you're a huge imprison did you know that in prison Reed has a stalker I've seen her like eight letters yeah I've gotten a guy who wants to buy my shoes because he has a foot fetish marriage proposals but I'm already married so I mean unfortunately I have to say no sorry would you season a pretty good in the bathroom I'll come by have a quick bite to eat I'll go downstairs should I come with no don't come into your bathroom gotta check something out first before I go to the bathroom I'm dying to find out what they've got wow Lisa Lisa yes yes three seconds please yes sweetie oh my God seriously are you kidding me what is this it's ice cream so this one's just packed with froze and pasta what the [ __ ] are they those are porcini ravioli oh my God just gelato that's it that's it you're allowed to have sorbet in the freezer yeah we have to freeze them is that your little machine I love it I'm so excited that you're into sorbase it's fantastic your moonshine yeah where is it over here oh we're gonna make an ice cream at this squad and it's gonna be so good watching those hairs [Music] Jesus Christ how long has that been brewing in there well it's got a date on there like date label everything because you taught me yeah are you drinking that name hell no I don't drink I don't even drink that and I drink oh Jesus are you gonna put that into the Justice yeah so one Switzer yeah it's gonna be so good it's gonna be so good bloody hell this is how we're gonna do it when my moonshine is done I'm gonna give a shot to Pat and we're gonna wait two days if nothing happens to him like death or serious illness Lisa will then take it and work it into a gelato because I don't think I can legally give anybody moonshine I don't want to go to jail now I was gonna say again oh Jesus oh my God I'm dying for you to taste that wow it's like someone's turning for my plate wow this is delicious miles apart that's really good name in terms of glasses how many different flavors what are you working on well we can let you taste I'd love to taste I'd only eat 80 of Lisa's flavored gelato I don't like that one with the flowers in it it's another one with honey don't like that although her gelato is really good the texture is perfect but those flavors just the anus and a seed why would somebody order something called agency we can't show anus saw by anybody I'm humiliated because she says anus to Chef Ramsay it's disgusting to think of an ass in reference to ice cream that's gross that's Blackberry lavender she sometimes gives them to me to eat but then my mouth goes on fire because she comes up with all these flavors instead of chocolate she's a very immature palette she smokes oh my God what is this beat up this one that's it um andness [Music] is that it andness andness it still sounds like anus um that is delicious great job seriously I'm so impressed you're not leaving these I get so sad we need him here in Boston because let me tell you there's a lot of nightmares here I am certainly not the only one bye my darling come on it's that time of day amazing lunch I know I know I know I know you can't just walk into our lives and leave like it's just right keep up the good work yes I have to admit that both Lisa and Rita are two of my favorite owners I've ever had the pleasure of working with on Kitchen Nightmares and now due to all their efforts the gallery of 33 is a strong independent brilliant restaurant in the North End and finally something worthy of their parents Legacy foreign man honestly he's gonna check up on us again you can't leave us for too long without checking up on us because then things he'll be back Hanson Massachusetts home to one of the most stubborn owners I've ever met Tom caceres the Beast service people don't love them don't tell me that this man purchased the restaurant called the old Hitching Post for his daughter Andrea good afternoon North hitching posts but had no intention of ever giving it to her [Music] the beginning I could already tell that Tom and Andrea were on two completely different pages what I'm saying to you Andrea you're not ready to take kova that's not true definitely not a nice situation and sitting in that drab dying room didn't make it any better when they were in the area of cranberry but when I gone from napkins to the walls is cranberry OD'd then I met my server Carla oh Carla when was this one made this was made today she lied to me she told me the food was fresh try horrible taste are you sure that was me today Danny it was night chef Frozen it's frozen frozen God why are you doing this to me sorry about that but I wasn't gonna get mad at her I mean look at it it was Tom who was living in a fantasy world he thought there was nothing wrong and on top of that he thought I was gonna love his food I thought you're gonna love my midloth but regardless if it was Trojan you thought I'd like that I really did it's an insult to America in this area that's what they love Tom was refusing to see the problems even though they were staring him in the face and on top of that he wouldn't listen to me or his staff he talk I'll attend that the food's not that good did you tell him to change you don't let him change things I never allowed him I never allowed him when do they tell you not to change I've tried to say things so a new dinner service would be a challenge but I didn't expect Tom to tell me that he's frozen scallops smelled ocean fresh this smell inside there is I've never heard or seen that advertised before rule number one number one starting to be a chef it wasn't just me Tom's daughter Andrea couldn't believe what she was seen either oh my God and she knew her dad needed to change I want this business but I wanted I wanted to function correctly and my fear is that by the time it comes to me what am I going to do with it there's nothing to happen after Tom realized they shouldn't serve frozen food he then came to me open with the idea of changing your girl might support 100 I want to be right next we have to change immediately and I trust you I need your help let's get together it was a shocking turnaround from such a stubborn man you know what I was blind all this time now that Tom had realized what he was doing wrong it was time to get to work remember those Dreadful cranberry walls I got rid of them immediately wow oh my God are we in the eyes stay with me stay here finally Tom and Andrea were on the same page about something it was time to relaunch the restaurant I put Andrea in charge table 23 two clam chowders Caesar and a wedge salad and there was an absolute success um got it Carlo pickup 29. Andrea so what you can do honey Tom could see how Andrea was ready to run the old Hitching Post on her own or something you win I'm leaving and what you do take care of it I want you to be successful and you know I'm always speed next to you whatever you need I know so blow out there girl and get them okay all right I love you dad I love you too to be honest I never thought we would get here getting the okay for my dad to step up and be in charge it's amazing well done too old thanks Dad [Music] I'm back at the old Hitching Post where I met a very stubborn owner Tom who bought a restaurant for his daughter even after seven years he wasn't ready to hand her control but I was able to convince him that she was more incapable and definitely ready to run the restaurant on her own I'm just hoping he's stuck to his word last year when I came to the old Hitching Post Tom the owner was running his restaurant like a tyrant and running the business and his daughter into the ground after much convincing he finally handed over the control to his daughter Andrea I'm hoping that is still the case beautiful [Music] hello how are you I am so happy to be back thank you the color of this building is so inviting it's called showstopper red who said he was that my idea and where is Tom you're not gonna find him in here Tom has never left the building he's not here anywhere wow that is great news my dad has left he's definitely out of the building took a long time but my father finally trusts that I know what I'm doing and dad is officially gone that pivotal moment when that transition took place when was that it took him a long time to realize that it's been we're on month four tied just he's having a hard time backing down are you running the business we run everything wow financials everything everything got turned over into my name so when I first arrived the business was losing money and where are we now we pay all of our bills everything is taken care of that's fantastic yeah where is Tom Tom is actually next door with my daughter he's next door yeah babysitting yeah why don't you bring that over yeah accident since Gordon left my dad has moved about an hour and a half away now when I see my dad once a week it's family time instead of like kill each other time sir Ramsay come here good to see you it's been a year good to see you too have you missed me very much um this young lady has finally got the reins I was a little bit nervous on the way in I was thinking that you were gonna pull back control I would never do that thank you for standing true to your word why don't we go and have a catch up maybe a bite to eat absolutely thought I was very stubborn person he didn't believe me I was going to give the restaurant to my daughter but I live in Andrea she loves every bit of it I thought I'd walk in the door you'd be running around screaming and shouting it doesn't matter if it's frozen or not it doesn't matter if it's frozen or not no but your daughter has the reins so he has 100 Cortana before he said that Andrea wouldn't last any longer than three months on her own but what I'm saying to you Andrea you're not ready to take cover that's not true how are you feeling now I think it's going to last for a very long time yeah and she loves the business yeah when you love what you do absolutely you cannot go wrong you in general I mean you look less stressed than you did last time I'm looking forward to go back to business very very soon you know yeah I'm gonna do the cookie this time so are you going to be opening a new restaurant yeah you're going to be in the kitchen I know what are you going to do will you be using fresh scallops or Frozen freeze and now here you are lecturing me that that [ __ ] thing is fresh 100 fresh as always I know you're gonna get upset with this I'll say it quietly if you still think frozen scallops taste better than fresh absolutely challenges welcome good to see you Tom let's catch up later okay first of all it is good to see you good to see you um Tom has left the building Tom has gone great news it really is yeah fantastic um Andrea tell me about her performance I'm so proud of her she is stacked up seriously wow big difference that I see is she's in the energy in the business yes in the past the whole business was in Tom's head Tom runs a business his way and he's not open to alternative ideas we look forward to coming to work and the meatloaf is flying out the window it's fresh it's fresh delicious I'm not lying to my customers oh meatloaf when was this one made this was made today are you sure that was me today Danny it was night chef Frozen it's frozen frozen God why are you doing this to me sorry about that no flips today what's fresh promise me hi Carla swear the food here at the old kitchen Post Restaurant is fresh fresh the feedback is excellent food everything great it's so nice to see you both you know honestly thank you very much I lie a lot to my customers everything was fresh I was told to say now we can be honest the meatloaf here is fresh it's not like those Greek Maracas I want you to love my meat loaf yeah hear the little maracas right Chef are you most favorite fresh meatloaf that was beautiful um so meatloaf wow I mean presentation looks beautiful so how ironic is that dad's gone to change the diaper you're wearing the business that is absolutely delicious I mean something that definitely makes you want to get out of your house how was that uh meatloaf it tastes like the TV dinner then I get three year olds yeah that's been polite food is amazing my biggest thing is just give people a really good flu so that they want to come back all the time well you brought great food we do in a great building with a great owner thank you having Chef Ramsay come in here again and give us his approval was like a breath of fresh air and it it just gave me the power and the will to want to do more first of all congratulations yeah well done um keep it up [Music] good luck with the new restaurants and it was my pleasure meeting you again yes thank you thank you [Music] I always knew that Andrea hadina to run the old Hitching Post but I'm more thrilled that Tom actually let her take over and run the business now she's proven she's a great owner by making a big success of this amazing restaurant and she's even made a father so proud to her so good on her [Music] foreign [Music] Everett Washington home to the prohibition Grill and belly dancer Rishi Brown who was very keen to show us all her moves unfortunately not in a good way um have you just been to a party or no I just got all dressed up just for you today obviously you just you don't dress like that normally no I do dress like this no you do dress yeah normally yeah wow I was hoping she paid as much attention to her food as she did her outfit what's the soup of the day the sip of the day is jalapeno corn chowder what was it yesterday jalapeno corn chowder oh so soup every two days and last week so super the week it's super the week I quickly learned that she didn't know the definition of soup of the day so for the day these are daily changing suit I thought that just meant what soup we were serving that day [Music] yeah that was lame soup of the day a new soup every day okay I'm going to talk to him about that wow at that point I could have left there and then I didn't realize how clueless she was I'm not that stupid it's just that's what I understood that meant a frightening thing was that Rishi didn't think there was anything wrong I liked it I thought it looked nice and kind of unique and different then again she didn't even know what soup of the day was I don't know what to say I like the food I think the food is great here I didn't know why she wasn't listening to me I wanted to see dinner service in action I knew I was in for a show but trust me not that kind of show you are killing me are you [ __ ] serious I'm not joking you close the doors put him off my dinner it wasn't just a belly flop in the dining room oh my God it was in the kitchen as well look at that dries anything the meat's cooked and Raw on the same shelf rule number one cross contamination explain to Rishi never shrub cooked frog next to a raw product what is this guys oh my gosh that's true what is neutral all trails and that there there's the fresh one underneath right oh my gosh I couldn't let it go on any longer ladies and gentlemen I'm sorry and I'm so disappointed but whatever you're eating now just stop [Music] stop Rishi finally started to see that this place was in serious trouble I actually feel sorry for you do you know why you're being used step up yeah get a grip yeah because time right now is not your friend so the next day Rishi stepped up and decided to make some big changes I don't want to beat around the bush about it unfortunately I'm letting you go I'm sorry after seeing that Rishi was serious about being an owner I was ready to turn prohibition Grill into Everett's first ever Gastropub so I transformed the decor [Music] ation Grill is no longer a grill welcome to your new gastro sauce designed a stunning menu oh my god oh wow that was amazing and gave Rishi a new look wow you look amazing I love it at the relaunch recently proved that she could take charge of a restaurant Fire okay thank you [Music] I'm here in Everett Washington to check in on the prohibition Gastropub and its ownerishi now last time I was here gastro fairly new to this part of town so it would be interesting to find out how the locals took to the new prohibition but more importantly did Rishi stick to a promise with no more belly dancing time to check in [Music] last year prohibition Grillo narishi had to be one of the most clueless wrestling tours I've ever met and it took a lot of convincing to get her to step out at that belly dancing costume and into the role of running her restaurant but we did it and I'm back I'm very anxious to see how she's doing fingers crossed how are you good how are you welcome back to the prohibition I'm so happy to be back here look at this place yeah it's been great it looks gorgeous uh where's Rishi oh no it's not the music you're kidding me oh no she promised me no more [Music] just kidding Chef Ramsay she was so bad I was so excited and then I got really nervous I know I'm sorry Gordon thank you very much I'm sorry you know Grace the Russian's busy and you look like an owner in general how's business little by little it's uh catching on fire let's go and catch up shall we someone else I'm really so excited today because I really want to show Chef Ramsay what I've done I'm not this clueless you know belly dancer turned restaurant tour first of all congratulations this place looks amazing yeah no more belly dancing right no more belly dancing excess yes how are you doing personally oh my gosh well I'm to tell you I've been working around the clock here since you left now I'm totally an owner here I'm involved in what's going on in my kitchen I'm involved in the ordering I mean my Consulting Chef marketta Shrek she's spectacular it's changed my life it's awesome I'm so pleased to hear because you're so distant and you had no idea what's going on there it was almost like yeah and yeah closer to the business than ever before oh wow wow comparison yeah right I'm going to quiz you oh gosh okay first question what's the soup of the day didn't even know what the speak of the day meant it's a soup made fresh daily and what does the word fresh mean fresh means Frozen of its life that's what it means to me food that is beautiful vibrant how do you grow oysters oh my goodness you don't make an oyster and just open it up huh yes in the shower we grow them in the shell in the in the ocean and what's the secret of good belly dance to have a great shimmy annulation that work well together where does belly dancing belong yeah you're keeping your belly separate from your business absolutely absolutely Chef Ramsay before I may have been that naive owner not So Much Anymore he inquised me how he wants I got the answers [Music] good to see you how's it going is this lady been demanding on enforcing higher standards with her team she's a force in the kitchen close the doors turn off my dinner belly dance that was a belly flop so Chef Ramsay we're gonna have you here right here I'm gonna go to the kitchen and prepare a meal for you would that be okay I have something special that I'm cooking myself for you last time Chef Ramsey was here he didn't like anything on our menu and today I'm a little nervous but I feel confident he's going to love his lunch this is our IPA barbecue shrimp with spicy sausage on creamy yellow grit that looks amazing and a sample of the braised pork shoulder with this bath salt and the wild mushrooms take a seat down please yeah the creamy grits is one of my specialties I make them every day what do you think grits are amazing [Music] thank you that is delicious I think of this and it really does stand out as a true Gastropub dish thank you but then I have that little nightmare and that little flashback to the salmon oh my God real salmon that is [ __ ] disgusting I will never forget that dish I'll never forget when you rolled it out and I was like bloodlines on there as well nasty you'll really embraced the change haven't you oh my Oh My Chef Ramsay I love it and to see that you've got one foot in the kitchen and you're running the business from the engine room yeah and in control I'm so encouraged to hear you say that come with me I've got a little surprise for you Chef Ramsay really helped me to quickly understand that change needed to occur it's my makeup boss mirror no are you sure yeah I'm sure looks amazing ladies and gentlemen I'm so sorry for interrupting but I'm so excited to be back here because this place is amazing thanks to this lady here great job um I would like to just introduce you to a very special guest please give a warm welcome for the mayor of Everett Ray Stevenson so thank you thank you I know Ray has a few uh words to say to you and your team sir to everyone who is here hi Ray Stevenson mayor of the city of Everett who hereby Proclaim July 31st 2013 as prohibition Gastropub Appreciation Day [Music] [Applause] guys thank you so much oh my God it's the most amazing moment of my life good job I love you and thank you very much he's so handsome wow what a success Rishi has really impressed me and it is so nice to see her go from a completely oblivious owner to someone who's now in control of a restaurant big time and it's so nice to see the town I've ever embracing a true Gastropub long may continue [Music] thank God no more dancing

Channel: Kitchen Nightmares

Views: 908,852

Keywords: Gordon Ramsay, Kitchen Nightmares, Gordon Ramsay Kitchen Nightmares, Kitchen Nightmares USA, Kitchen Nightmares UK, Kitchen Nightmares Officia, Kitchen Nightmares Full Episodes, Kitchen Nightmares Best Moments, Kitchen Nightmares Worst Fridges, Kitchen Nightmares Funniest Moments, Kitchen Nightmares Worst Food, Kitchen Nightmares Argument, Gordon Ramsay Insults, Gordon Ramsay Argument

Id: Nldpjyqk2z0

Length: 279min 9sec (16749 seconds)

Published: Mon Mar 27 2023