his funeral home on Saturday.
Deven Clarke, KPRC, 2 news. >> Well, millions of people the >> Well, millions of people the money transfer service to send money electronically instead of using cash or checks. And many of us have Zell accounts to major banks like Chase or Bank of America. >> But what would you do if your Zelle account was hacked and suddenly thousands of dollars to started disappearing from your bank account? You’re about to meet a single mom from spring Branch is already lost almost $8,000 and she says she’s getting no help in getting that money back. Even though she reported this fraud was occurring. Way back in December. Bill Spencer
investigates. >> Cindi little of Spring >> Cindi little of Spring Branch is a lot more than a little furious over the way. Almost $8,000 was stolen from a Chase bank account through a series of money transactions through Zelle appeared appear money transfer service. It all started the day after Christmas. I got an alert on my phone that I added a recipient. >> On cell that I did not add questions. Call this number. >> Call that number was chase. I said, I don’t know who this person is, but they’ve already
taken $1000 out of my count. And they said, yes, this is And they said, yes, this is fried will give you the money back. >> Cindy says the money was returned within days by chase. But one month later, it happened again. She got a text telling her again, she approved sending money to someone she never even heard of. I went on my chase account that already taken out $1000. Again. >> Same thing. Same routine called case. I don’t know who this person is. Please lock my account. Make sure this doesn’t happen again. No problem. Your account. Secure everything is good. >> But it wasn’t good at all. Over the next 3 days. Scam artists hacks and Ezell for $1500. Then another 5400 bucks. Then another $1000 for a grand total of 7900 bucks. >> So within 3 days there were 7 transactions, 6 of which were after I had already reported. It has fraud. >> And how much to the table together for you. >> $7,900. >> It has chase return that money here. >> No. Since then, Cindy’s filed a criminal case with the Houston Police Department complaints to the FBI and the Federal Trade Commission. But Chase Bank has refused to return any money to her account saying that Cindy yourself orchestrated all of this herself and declaring they find no fraud whatsoever. >> Finally, at one point, they said you probably should just go ahead and admit that this was you that did this. >> Coleman Ryan is a cyber detective with K Griff investigations who specializes in cyber crimes and he has the number one way all of us can protect ourselves from ripoffs like this one was the best thing we can do to protect ourselves from the past. >> city. >> A 2 step verification. Multi-factor authentication is kind of the same thing. It’s one more factor. The changes that’s never the same. What that means is if someone gets your username password, the show I can be able to get in and and the victims in know about it. Yeah, no doubt 2 step verification is the way to go. Make sure you get it. If you have a zealot count. >> I’m not just reporting what happened to send here. I’m trying to fix this for trying to get Chase Bank to return that close to $8,000 that was taken from her account. So she doesn’t lose all that money. I’ve already talked to chase officials today explaining what has happened. And they’re telling me simply right now we’re looking into this case. I hope you have good news for Cindy in the next few days. I’m Bill Spencer KPRC. 2 investigates. >> Remember if you have a story for KPRC. 2 investigates called
