>> A FAKE AMAZON PURCHASE AND BANK WIRE TRANSFERS. THAT'S HOW A LOCAL FAMILY SAID SCAMMERS WERE ABLE TO STEAL MORE THAN A HALF MILLION DOLLARS FROM THEM. TEAM 10 INVESTIGATOR MELISSA MISSY HA AND PHOTOJOURNALIST RAY HIGGINS. SHOW US WHY THE COUPLE FIELDS, FINANCIAL INSTITUTIONS SHOULD TAKE MORE RESPONSIBILITY TO AVOID THIS FROM HAPPENING TO >> WILLIAM AND ABE BOARDS HAVE BEEN MARRIED FOR MORE THAN 55 YEARS. I'M LOOKING FORWARD TO THE NEXT 55. THEY'RE RETIRED AND HOPE TO LIVE OUT THEIR GOLDEN YEARS ON MONEY. THEY SAVED AND MONEY FROM A RECENT HOME SALE. BUT GOLDEN, NO MORE BECAUSE OF SCAMMERS. I WAS NOT PROUD TO BELIEVE THE PEOPLE. >> LIVE WITH THAT LEVEL OF BAD FAITH. >> IT STARTED LAST YEAR IN JANUARY. THEY SAID THEY GOT THIS E-MAIL FROM WHAT THEY THOUGHT WAS AMAZON THAT THEY PURCHASED ABOUT $1500 WORTH OF PRODUCTS BEING SENT TO ANOTHER ADDRESS. THEY CALL THE NUMBER ON THE EMAIL TO FIX ISSUE. I TOOK OVER THE PHONE CALL THE PERSON ON THE OTHER AND CONVINCE WILLIAM TO ALLOW ACCESS TO THEIR COMPUTERS, SOMETHING THEIR DAUGHTER ALSO NAMED ABE EXPLAINED IT DIDN'T SEEM UNUSUAL TO HER PARENTS BECAUSE MY HUSBAND, ALWAYS FIXED IT FROM SAN DIEGO TO LA. SO HE WAS USED TO SEEING HIS COMPUTER REMOTE ACCESSED. >> SHE DETAILED HOW THE SCAM WORKED. ONE, SHE SAID THEY GOT CONTROL OF THE COMPUTER, THE FAKE AMAZON WEB SITE THAT SAID YOU HAVE SPENT $2000 TO SHIP THIS PRODUCT. >> ENTERING THE MONEY ENTER IN $2000. SO WE KNOW WHAT NEED TO CREDIT YOU BACK WITH. AND ALL OF A SUDDEN. THERE WAS $200,000 MY PARENTS HAD SENT TO AMAZON. KEEP IN MIND, THE SITE AGAIN WASN'T REAL. HACKER SAID WAS IN ORDER FOR YOU TO GET THIS MONEY BACK. WE NEED TO SYNCHRONIZE THE REFUND SERVER WITH AMAZON TO DO THAT. YOU NEED TO WIRE TRANSFER THAT AMOUNT TO THE AMAZON REFUND RECOVERY CENTER. >> THE FAKE AMAZON WORKER WAS PERSISTENT CALLING MY PARENTS MULTIPLE TIMES A DAY STARTING FROM 6 IN THE MORNING TO LATE IN THE EVENING. WILLIAM STILL NOT REALIZING THE WHOLE THING WAS A SCAM. WENT TO THIS CHASE BANK FOR THE FIRST WIRE TRANSFER. HE SAID THE SCAMMERS COACH THEM ON WHAT TO SAY. HE WENT TO 2 DIFFERENT BRANCHES IN THE NORTH COUNTY 4 TIMES IN 8 DAYS TO WIRE MONEY TO HONG KONG AND CHINA. >> HE'S NEVER WIRED MONEY TO A FOREIGN COUNTRY BEFORE THIS. THE TOTAL LOSS $690,500. I FELT VERY VIOLATED. >> VERY VIOLATED. WILLIAM FEELS CHASE COULD HAVE DONE MORE. >> I THOUGHT THE BANK SHOULD HAVE ASKED ME MORE QUESTIONS. THEY WISH CHASE WOULD HAVE SHOWN IN HIS BANK BALANCE AFTER THE TRANSACTIONS. INSTEAD, HE SAID THEY ASKED HIM SOMETHING ELSE. THEY ASKED ME IF I WOULD CONSIDER BEING A PLIANT THEIR PRIVATE BANKING. >> OPERATION BECAUSE I HAVE ACCESS TO INVEST THEIR LAWSUIT AGAINST CHASE ALLEGES FINANCIAL ELDER ABUSE AND UNFAIR BUSINESS PRACTICES. IT CITES THE WELFARE AND INSTITUTIONS CODE WHICH SAYS A PARTY KNEW OR SHOULD HAVE KNOWN THAT CONDUCT IS HARMFUL TO THE ELDER ADULT. IT WAS DISMISSED, BUT IT IS ACTIVE IN THE APPEALS PROCESS. >> THAT'S WHY ATTORNEYS STILL VOSSLER SAID THEIR STATEWIDE ATTENTION ON THIS LAWSUIT. HE'S NOT INVOLVED IN THIS CASE BUT PRACTICES ELDER ABUSE LAW. SOME COURTS ARE INTERPRETING. >> THE FINANCIAL, THE STATUTES DESCENT. OKAY. IF THE BANK SHOULD NOW ABOUT THE SCAM, THEY CAN BE HELD LIABLE AND OTHER COURTS ARE SAYING NO, THE BANK NEEDS TO HAVE ACTUAL KNOWLEDGE. THE BOARD SAY HACKERS WERE ABLE TO ACCESS THEIR RETIREMENT ACCOUNTS TO BUT THEIR INVESTMENT COMPANY WAS ABLE TO REIMBURSE THEIR MONEY. CHASE. THE REACTION IS NOT OUR FAULT. >> YOU WERE A WILLING PARTICIPANT IN ALL THING AND WE DON'T OWE YOU. >> A DIME. A CHASE SPOKESPERSON SAID THAT WHILE MISTER BORTZ IS ENTITLED TO MAKE A DISPUTE, THE FEDERAL COURT HAS ALREADY DISMISSED HIS CLAIM TWICE. HE ADDED CONSUMER SHOULD ALWAYS BE SUSPICIOUS WHEN SOMEONE THEY DON'T KNOW, ASK THEM TO URGENTLY SEND MONEY. HE THEN SENT ME VARIOUS LINKS ON THEIR WEBSITE WARNING ABOUT FRAUD OFFICE SAYS SHE HAS TALKED TO HER PARENTS IN THE PAST ABOUT SCAMS. BUT THIS ONE WAS SOPHISTICATED. THE HACKERS ARE GETTING AWAY WITH WIRE TRANSFERS BECAUSE THEY KNOW THE BANKS WILL SIT BACK AND DO NOTHING TO STOP THEM WHILE THEY'RE THANKFUL FAMILY SUPPORT HAS MADE THIS PAINFUL TIME A LITTLE EASIER. THE FACT IS THERE MONEY. THEY WORKED SO HARD FOR IS GONE THEIR TRUST SHATTERED THANKS. ARE THE GUARDIANS AT THE GATE? BUT THERE ARE THE CUSTODIANS THERE WHOM WE ENTRUST WITH OUR MONEY. MELISSA TEAM 10. >> THE FAMILY SAYS THEY HAVE FILED REPORTS WITH A NUMBER OF AGENCIES, INCLUDING THE SHERIFF'S DEPARTMENT AND THE FBI AND OUR
