TO SOMEONE. A COUPLE AND GOLDEN SCAMMED OUT OF NEARLY $140,000 THROUGH A SOPHISTICATE. PHISHING SCAM. THE QUESTION NOW CAN CHASE BANK HELP THEM RECOVER THEIR MONEY. BY THE TIME, A JEFFERSON COUNTY MAN REALIZED THE CHASE BANK FRAUD TEAM THAT HE WAS TALKING TO WAS ACTUALLY THE SCAMMERS THEMSELVES. HE WAS OUT MORE THAN $137,000. YOU HAVE PROBLEM SOLVER. INVESTIGATIVE REPORTER ROB LOWE SPOKE TO THE FBI. THE COUPLE SCAMMED AND CHASE BANK ABOUT A FRAUD. SO CLEVER THAT IT COULD HAPPEN TO ANY OF US. >> YEAH. $137,000 AS A LAST. NOBODY CAN ABSORB. CHASE BANK IS STILL INVESTIGATING TO SEE IF IT CAN RECOVER ANY OF THE FUNDS, BUT MONEY IS LIKELY OVERSEAS. SCOTT AND KINGS ALL WANT YOU TO KNOW WHAT HAPPENED TO THEM SO THAT IT DOESN'T HAPPEN TO YOU. >> SO THERE WERE 11 WIRE TRANSFERS AND TOTAL TO OUR PERSONAL ACCOUNTS. 9 ON OUR BUSINESS ACCOUNTS, WE LOST CLOSE TO $140,000. HOW DEVASTATING IS THAT? IF YOU >> EVERY DAY WE WAKE UP SHE LIKED. WE'RE LIVING KIND WHAT HAPPENED SCOTT AND KIDS OLD BEGAN WITH THE TAX TO SCOTT'S PHONE, SUPPOSEDLY FROM CHASE ALERT, ASKING. >> DID YOU ATTEMPT TO SEND A WIRE TRANSFER FOR THE AMOUNT OF $4500 AT THAT POINT BEFORE I DID ANYTHING ELSE. I REACHED OUT TO MY BUSINESS PARTNERS AND ASKED THE DAYTON ISSUE TO THE WIRE. >> THEY HAVE NOT SO I DIDN'T CALL THE BANK BRANCH TO SEE IF THEY COULD SEE ANY ACTIVITY ON MY ACCOUNT. THAT WAS SMART. CHASE BANK IMMEDIATELY GAVE HIM THE NUMBER 2. IT'S FRAUD DEPARTMENTS. WHAT HAPPENED NEXT WAS HIS BIG MISTAKE AT THAT POINT? I KNOWLEDGE THE TAX THAT CAME THROUGH SAID NO, WE DID NOT INITIATE THIS WIRE. GOT A TEXT IMMEDIATELY SAYING SOMEBODY FROM THE CHASE FRAUD TEAM WILL BE IN CONTACT WITH PROBABLY WITHIN 30 SECONDS. I RECEIVED A PHONE CALL FROM THE EXACT NUMBER THAT THE BRANCH AND JUST GIVEN WHAT SCOTT NEVER GUESSED IS THE COLD FROM CHASE ALERTS SAYING A REPRESENTATIVE WILL BE CONTACTING YOU SHORTLY WAS ACTUALLY THE SCAMMERS WHO IT SPOOKED. THE CHASE FRAUD NUMBER. >> WEAVING SCOTT TO THINK HE WAS TALKING WITH CHASE BANK AND 1.8 AND CALLED THE CHASE LINE BECAUSE THE PHONE NUMBERS DROPPED AND I CALLED THE CHASE FOR ONLINE. AND I WAS FRUSTRATED WITH ACTUAL CHASE BECAUSE THEY COULDN'T SEE THE CONVERSATIONS THAT ARE HAPPENING. AND WITHIN A MINUTE, YOU KNOW THAT THAT THE PEOPLE THAT ARE STANDING A SECTION CALLED BACK INTO GREAT THESE PEOPLE KNOW WHAT THEY'RE TALKING ABOUT. GOING BACK TO THIS CALL. SCOTT ISN'T SURE HOW BUT SAYS THE SCAMMERS ALREADY HAD HIS BANK ACCOUNT NUMBER AND KNEW HOW MUCH MONEY HE ALL THEY NEEDED FROM SCOTT WAS A ONE-TIME PASSCODE THAT HE DID IN FACT RECEIVED VIA TEXT, WILL CHASE TO UNWITTINGLY SHARE WITH THE SCAMMER WAS PRETENDING TO BE CHASE BANK. THAT PHONE CALL COST THEM $137,130. JUST WAKE UP AND START. >> ALL OVER AGAIN TRY TO ACCEPT THAT OUR MONEY'S GONE I'M NOT HOPEFUL AT THIS POINT IN THE JOURNEY THAT WE'RE GOING TO SEE ANY OF THAT AGAIN, THE MOST RECENT FBI STATS SHOW IN 2022. >> 405, COLORADO FISHING VICTIMS LOST NEARLY HALF A MILLION DOLLARS AND 467 SPOOFING VICTIMS LOST 2 MILLION DOLLARS. THE TECHNOLOGY DOES EXIST THAT THEY CAN SPOOF. >> PHONE NUMBERS FROM ANYWHERE IN THE WORLD AND MAKE IT LOOK LIKE IT'S A, YOU KNOW, CHASE FROM DEPARTMENT. BRIAN BLOSSER IS A SPECIAL AGENT WITH THE FBI. >> IS PHISHING AND SPOOFING SCAMS ARE GETTING MORE SOPHISTICATED BY THE DAY. >> THE VERY >> LEERY OF UNSOLICITED TEXT MESSAGES, PHONE CALLS OR A POP-UP OR AN EMAIL THAT YOU'VE GOT A FRAUDULENT CHARGE, YOUR ACCOUNT SPECIAL AGENT BLOSSER SAYS ONCE A PERSON REALIZE THEY'VE BEEN SCAMMED DO EXACTLY WHAT PUZZLES DID. CONTACT YOUR BANK WITH THE NUMBER YOU TRUST EITHER. FROM YOUR BANK STATEMENT, WE'RE THE BACK OF YOUR CREDIT CARD TO INITIATE WHY RECALL AND FILE A REPORT WITH THE FBI AND IC 3 DOT GOV. THE BEST ADVICE THAT WOULD RELAY WOULD BE PAID. TAKE A SECOND BECAUSE A LOT OF THE TIME SCAMMERS ARE GOING TO TRY TO CREATE A PERSONA THAT THERE'S URGENT NEED ACT NOW THAT I WOULD HAVE TO SLOW DOWN AND LOOKED AT SOME OF THE OTHER INDICATORS THAT >> WE'RE TALKING, YOU KNOW, OVER $100,000 LIKE YOU WANT TO ACT FASTER. YOU THINK YOU NEED TO? IN A STATEMENT, CHASE BANK TOLD THE PROBLEM SOLVERS THESE TYPES OF SCAMS ARE HEARTBREAKING. THE WEAR OF NEW CONTACTS ASKING YOU FOR CODES, ACCESS TO YOUR DEVICE TO SEND THEM YOURSELF OR ANYONE ELSE MONEY TO PREVENT FRAUD, CHASE OTHER BANKS, LAW ENFORCEMENT AND TECHNOLOGY COMPANIES WON'T ASK YOU TO DO THIS, BUT SCAMMERS WILL LIKE CASH WIRES ARE FINAL PAYMENTS AND ARE RARELY SUCCESSFULLY RECALLED. ONE BETTER WORKED. >> 10 TIMES HARDER THAN I WAS WORKING. YOU KNOW, TO GET TO BACK TO BACK TO WHERE IT WAS NOT EVEN AHEAD. STICK IT BACK TO WHERE WE WERE. >> THERE'S A SPECIAL PLACE IN FOR THE PEOPLE. THEY CAN DO THIS TO SOMEONE. FOR THOSE OF YOU WONDERING ABOUT FDIC INSURANCE UP TO $250,000. THAT DOESN'T APPLY TO SCAMS. THAT ONLY HELPS IF YOUR BANK IS GOING OUT OF BUSINESS. >> THERE'S ALL SAY THEY'RE FRUSTRATED. CHASE BANK. IT TOOK 11 DAYS FOR THEM TO GET A CASE MANAGER. AND THAT WAS ONLY AFTER THE PROBLEM SOLVERS CALLED CHASE. WE HAVE M
