Scamming the Scammers - How to Handle Fake Tech Support Calls

[Music] hey guys I'm really excited today because I'm expecting a call from a Microsoft Tech Support scammer what happened was one of my customers got the call I've never been called I don't know why I kind of feel left out but I've been wanting to record and demonstrate what these Microsoft Tech Support scams look like and if they're not really from Microsoft and so what I've done to give you an idea my setup I hope this guy call is supposed to call in like an hour this is my main video editing machine right here which I'm turning on and of course you're familiar with the the lovely HP machine that I reviewed recently we'll go ahead and turn that on and what I've done is I've used an external hard drive which you'll see up here on top of the HP machine and I've got a flash drive with a Cronus image 2013 and I image the hard drive to the way it was when I tested it with all the updates and since this computer doesn't have built-in Wi-Fi I just threw on a OH wireless n Wi-Fi USB adapter and Windows 8 was great because it didn't even ask me pretty driver disk it automatically installed it and I connected it to my guest network so if you don't know what a guest network is is that's what allows you to give access to somebody to your internet without giving them access to any of your computers or other devices on your network they call that a guest Network so like when you're in a hotel you use a guest network that way you don't see other people's computers and things like that so if this guy wants to log in remotely he can make whatever changes he wants onto this computer and I can always undo those changes by restoring the Acronis image there's nothing he can do to that permanently I'm gonna have I'm just I'm gonna have so much fun with this I can't wait so why are there two computers well if I put camtasia on this he'll see i'm recording so instead we take the video output of this of the HP computer and instead of running it into this monitor there's a card inside of my video editing machine it's called a video capture card and you can plug in you know an Xbox 360 Xbox one PlayStation PlayStation 4 3 whatever we you can take the output of that that you would plug into a monitor and this has a monitor style connection on the back of this video capture card and you plug it right into that and then you start some software up here which is called stream catcher this one I'm using is from company called Star Tech there's others out there I don't really know how much better or worse they are and you can see the HP screen now appears on the window here so if you're wondering how I get shots of installing windows or how I get shots of adjusting a BIOS this is how it's done it requires two computers and like I said the video output of one goes to the video input on a video capture card and then the video output of the video card on this one goes to the monitor see in this way when the guy connects remotely he can't access any of my other network resources he can't get on mine as device he can't you know in fact other machines on my network with a virus or start the leading files when when he and I start arguing and he wants to get nasty and started he can delete all he wants it doesn't matter to me I'll find it all quite humorous and and I'm going to start asking him a lot of questions and these are questions you should ask when when and if you ever get these types of phone calls now there's already been an article about a fine being assessed to one of these companies in India they're all based in India so far and I don't know if they're going to get if people are going to get their money back but it's an interesting article and I'll have a link to it so tell you what I don't want to burn out my batteries chatting about this too much a couple of other questions people ask what camera do I use I've got a canyon a Canon Vixia g10 I'd really like to get the G 30 and for my wireless microphone I'm using a Sony this is a utx 82 so that right there is about $2,000 just for the camera and then the memory card for the camera in the microphone microphone is about 500 bucks and then I've got a couple hundred twenty-eight gig class 10 SD cards that I record too and I'm recording in 1080 this is not a 4k camera I do render out in 4k when I can I'm finding that to be a bit of it you know this this machine here I designed it to render 1080 and it does it great it never occurred to me that I'd be rendering 4k it brings this machine to its knees rendering in 4k and you saw me build this machine on one of my previous videos it's a core i7 as well and I threw a Evo 212 cooler on it to keep the fan quieter I don't I don't necessarily have a problem with the fan noise on the i5 but on the i7 when I'm video rendering I like it to be as quiet as possible so here we go this is the setup that we're going to be using this is how I record and obviously we're not going to get any audio through this device because this is just recording the video it's possible to record the audio coming out of the computer as well but we're not going to do that because we're not interested in that we're interested in the audio on the phone call so what I'll do is I've got my phone yes I don't use a smart phone I have a flip phone because I use it to make and receive phone calls when I want to use the Internet I use a computer so that's the way I am old school when he calls me I want to put this on speaker and I'll use this microphone to pick up the audio of him and I talking and then in editing and put that together with this video here that you see and it should be a lot of fun so I'm expecting them to call here in about a little less than an hour max max can't wait all right you ready for this this is gonna be epic standby okay guys all right yes you called yesterday yeah yeah I'm sorry can I'm having a hard time hearing you you said your name is Steve Wilson okay you're calling from from where Windows like Microsoft Windows is that is that related to microsoft i okay but are you I guess I'm trying to figure out if you're calling me from Microsoft go ahead and give you any Microsoft can't call me know that all right that could give camp if somebody calls me from Microsoft that's a scam okay and why are you calling me yeah yeah we discussed yesterday about having you call me because I was I was busy yesterday when you called and I just got back so your timing you got you've got good you've got you've got good timing I just walked in the door so what can I do for you you're trying to sell me something or is there a problem Oh where's your alright your speed see it to eat enough here and I'm not here to sell you anything alright it's a checkup or for your computer in order to show you the hacking infusions which are going on inside your computer now and then okay oh so you don't so in other words this is like a check you don't know if I have hackers or not you want to check to see if I do computers all right inside your computer well I have like 20 computers how do I know which one is hacked because I'm speaking over your both online interactions okay all right so I'm sorry go ahead yeah yeah sure sure of course what can I do I am yeah it is it's at the desktop ctrl control yeah sure now like that did you see a full flag with no scheme yes I wouldn't we need to do is press and hold out the full flight with no scheme is one feature all right let's hold it down and there's another thing is you need to tap later are you alright okay it says to type the name of a program folder document or Internet resource and windows will open it for you okay yes you're drinking perfect now you may release those two keys I need the flagon all you may release those two and the news I've been able to program can you see an open white space where you get dry get something yeah now you need to drive over there come on which other providing it to you all right I'm sorry I couldn't understand you is there anything written in it no it's empty all right okay what's the command okay okay guys here's an Edward VIII is in Victoria I'm sorry say that again okay and isn't Nancy T is in Tennessee yeah okay and then what he is in Victoria yeah is that it w was in whiskey r is in Romeo yeah okay right okay I see viewer local a bunch of stuff yeah I guess it yeah that's exactly what I'm looking at double left click on windows logs okay yep did that application security setup system forwarded events all right and there's applications and services okay so what application okay and having a plan to get the logic block I mean at the visual of the page and you see some pew colors I find information coming up on your screen no it's completely empty okay I believe you have not clicked on application properly even double left-click on athletes elbow last year ok yeah it's there's there's nothing in there it's just there's no that says number of events zero okay system yeah I see system uh-huh double click on system okay there's one event it just says event log ID 104 that's all I can see it might the drivers and your computer might stop responding if I do what oh you want me to close I can't stay on this page or my computer might lock up what did you say if I stay on this page my computer might lock up alright I mean my computer's never locked up but ok alright it's closed well I'm a little confused so so you are Microsoft where you aren't you just said Microsoft certified Microsoft okay so what am i working with what's the name of your company the windows technical department of what of what company that's a department I'm sorry say that again support for your PC support to your PC okay well we I don't understand we supposed to see something and those other things is that a problem that we didn't see something is that why you think ever I thought you were going to show me any infection but I don't I'm trying to figure out like why why would a certified technician need to get into my computer can you tell me what's wrong getting inside your computer without your permission and some comments okay so that's the reason we are calling you up till you say infections which are residing inside your computer right but didn't but we just did that and nothing was I mean it was empty or was there some okay all right why apprec appreciate that yeah thank you okay it says event it says he done it it's got that it's got that event thing in there we just typed in okay it's empty I'm sorry type in what I he has an Edward man you must have a lot of patience hello this uh can you just tell me what the word is I I explore I can spell that okay that might speed things up a little bit right okay my internet explorer just started and Google is my home page and and that's come up now what would you like me to do like a red bar recognizing the web address do I see the wet bar like the search box oh yeah okay yeah I see what you're talking about alright okay that's done support wait a minute s you dpor t period it could be Demi okay it's taken me to log me and rescue yes yes now let me tell you to fixing it codifies the school of your computer all right now do not work with anyone and in future if you receive any call from any XYZ companies simply option one is the fix it oh alright and in the analytical why'd you get gold free engine or they can take that call okay well I mean now I'm worried how do I know you're not one of those people yep it is an app was in that right they would say - right wouldn't they just say the same thing I mean a vigorous camera that you lying right I mean I would you know how do I know that you're legit versus somebody else ooh isn't is there something that I don't know I mean how do I know that you're who you say you are telling you that I want to rob your house of tonight stay fresh forever lovely student any controls you up if my job and if my motive is to go ahead and do something wrong inside your computer I could have done that sitting over here it's just you over the phone like so so you're you can get into my computer without me doing anything no I understand but you just said that if somebody else called and gave me some six digit PIN that they would be scammers and I shouldn't listen to them and you just gave me a six digit PIN code and if they're not able to provide you this code which I am providing it to you do not indicate all right what if somebody already called me and gave me that six digit code and just told me to tell you not to give you that code who do I believe I just I don't know who to believe okay well all right well let's just go for it what's what's the code six four nine six two three yeah start download it says be cautious taking unsolicited calls for support only wait a minute let me let me just read it says only accept support from people you trust this technician is using a trial version why would you guys be using a trial version wouldn't you know wouldn't you have your own version well I'm a little worried about this caution note I've got on my screen here because it's it's it's basically telling me not to do what you're telling me to do it's telling me that that if somebody it says but it's it's telling me it's telling well I'm concerned you let me tell you what my concern is and then you can address my concern my concern is it says be cautious of taking unsolicited calls for support only accept support from those people you trust how do I trust you how do i how do I know you you're who you say you are okay but what does how does that mean I can trust you in my computer I mean I got all kinds of really important stuff in there well what wouldn't but wouldn't wouldn't wouldn't somebody who was trying to hurt me say they were trying to help me too you understand my dilemma I understand you've got to answer but once once you get connected to all difficult equipment and you will be able to fix that state of your computer okay okay all right well all right so what do you want me to hit continue then okay click on run okay it's downloading now you click on the home page you have to run okay yeah I'm still waiting okay now you will get to click on yes click on here I don't see that oh you're doing this I thought I thought you were I thought you were sending me to a support tech are you that are you the support tech oh I thought you were transferring me to somebody else to do this oh okay is Steve Wilson is that is that a common name in India no that's kind of weird only okay I get these warnings you know they keep telling me not to click okay you're sending me a thing that says not to click on okay unless it's somebody you know if my government if my motive is different do something wrong inside your computer I wouldn't that be sending you the morning reports all right just click on OK on TV and everything don't worry all right you sound like you're getting a little upset I'm just concerned I just don't want anybody getting in my computer you know there's you know there's there's family pictures in there and there's there's there's lots of data that's whoa whoa are you okay so you're my mouse is like moving on its own you mean I'm connected so so you're you you've got control of my computer right now okay so you're going to show me these I'm not touching anything I'm gonna you show me you can teach me are you going to teach me well that's great I'd love to learn this stuff I wish no these kids today you know they just get on this stuff and they I don't even know how they know what they know they just like do stuff and and there's like no instruction manuals for anything you know so I don't know how you're supposed to know it yeah you're circling it without okay please okay okay well I mean that says a logo there and I mean I anybody can put a sticker on something okay yeah I see the Nokia phone yeah yeah yeah you're on Microsoft's website yeah that's yeah okay we are fine we see Piazza the Microsoft community we are a Certified Partner of Microsoft it's only to allow our representatives an assistant mixing your computer so that you can get it down 15 all right well can we click on that so I can read it well no no no I just I just mean if we if we bring this page right right here well you just closed it it said something about a scam why did you do that why didn't you let me read it the page you just took me to said it said it was a scam it said to watch out for you guys okay okay it says I received a phone call from someone claiming now the virus FTC complaint named six businesses in u.s. and India that tricked consumers into I'm looking at what the people are saying cause um people this is coming from Microsoft this is coming from a Microsoft MVP On February 7 2013 well look you've closed my screen you closed my screen so I can't see it alright wait wait wait wait wait wait what are you doing right now what is this tell me what you're doing right now you just set up something with encryption what are you doing I'll be showing you just wait I mean I mean if I if I went to a doctor he was gonna pull out a knife and I said what are you doing with that knife he said I'll show you just wait that's not a good sign all right good good yeah you go ahead you go ahead you go ahead as you can see this Janus oddities of the hello of infected files entering inside a computer and on the BB mm plug which you have accidentally clicked on and from there a lot of registry fix we've history after mouth verse fibers have entered inside your computer ok well no these aren't these aren't links I can I I mean I know this well enough to know what an INF file is I mean your this looks like a directory scan of files on the computer these aren't links to websites these are your computer is I nines at risk that doesn't even make any sense that looks like something somebody just typed in all right so let's let's cut to the chase how do we fix it would be a one-time registration charge of $140 okay well I thought you said this was free the Windows operating system okay now however after the check up and see for quality all know that some palacios junk are entering inside your computer now it did well I didn't wait wait wait why didn't I didn't I didn't see any malicious you didn't show me anything you like open and close things so fast i I couldn't oh yeah I'm not touching anything you're doing it I'm letting you you have full control of my computer you have all my trust yeah I know all of these files yes yes that's it that's a part of a program that I install for uh it's a it's a program that I run yeah okay I'm sorry I can either on your computer degree oh yeah it says it says it says that the client server runtime is Microsoft Windows operating system utilizes the process for managing the majority of graphical instruction sense you've got to read the second one you see CRSs CRC SRS SDXC can be a virus or it or it can be that the process is closely dependent on power management schemes implemented by the system as defined under the control panel option so so well that's an error if it's related to CR it but we didn't show any errors in the Event Viewer I don't know I mean how do I know that I mean it doesn't that does not appear to be a virus to me I mean that say I'm Tommy I just so happened to work with that file if with my job with what I do for a living and that's why I know that that file is is a normal operating system file so I'm just asking you well I mean you just turned off my malwarebytes which would not be a good thing if you're turning off my protection that's not very nice of you why would you do that okay well all right so so so I don't understand what what you're trying to show me well I still haven't seen an infection can you show me where my computer's infected like you don't see any pop-ups coming up Deon I mean that's not happening okay oh yeah you didn't have me look at that one yeah okay yeah there's no there's a lot of them they're in there well these warning reports I guess it depends which one I mean a warning I'm not too worried about an error like if we take a look at what this error is secure boot is currently disabled I mean that's not a virus that's a BIOS setting let's see let's take another look there's a warning that a connection to Windows Update could not be established that's no big deal that's because it wasn't on the network and then there's a network list manager yeah that's again because I didn't have it plugged into the internet earlier so when I didn't have it plugged into the Internet it resulted in all these error messages that was anytime it tried to access the Internet and there was no internet connection it left a warning message in charge of hundred forty dollars you never ever have to spend a single penny on your computer and moveable for 360 going in efficiency faced with in computer having a different line with our technician all right so that's evil he was loading all the issues inside your computer for your call well let me ask you this the computer that you're working on right now cost $300 that's brand-new I just bought it so so why would I spend one hundred and fifty dollars on a $300 computer when I just go buy another computer maybe that's the best thing for all all 20 of my computers you're going to support all 20 of my computers for a hundred and fifty dollars a year okay but I have 20 well that's not it's not 20 computers is there's like you know tablets and laptops and in MacBooks and in PCs and in all kinds of stuff oh you don't what were you guys in India where are you no no this is coming in my phone shows it's from India yeah I actually shows it right on my phone you're calling me from India I was just wondering is they like New Delhi or the reason I ask is I was thinking about taking a trip to New Delhi because I'm a big I'm a Buddhist and I want to go to to New Delhi and learn more about Siddhartha and and I was just curious I mean you're from there right is there any sites you recommend I see when I go out there well I'm just curious where you are where you are in India though you are in New Delhi I had a concern because because when I'm I'm planning this trip to go to New Delhi but but I heard you guys the bathroom situation over there you guys don't you the left hand is dirty or something like that you're not supposed to shake hands with your left hand or something is that right that's not a joke it's not a joke I'm I'm planning a trip and I just I want to know what to expect I I you know it's a different place and I want to go there to study my Buddhism and I like who better to ask than somebody who lives there you said something that just don't talk about this right do you predict the computer or not oh well I was just being friendly so so what do we need to do you I was I was just hoping you would give me some some I just hope and you give me like a heads-up of what I can expect when I go to India and it's like it's like you're just all business you know you know oh no I just mean like what to expect you know before I go so what do we need to do one-time registration cost of $350 it would be only and only a one-time payment and obstacles you never ever have to spend a single penny on your computer all right well I thought I thought it was a hundred and fifty dollars why did you minimize that I was just looking at that okay um were you're gonna minimize it again all right go ahead do what you want to do it you know whatever you're not you know here's the thing you know when somebody calls me and offering me help and then you're kind of be in a little rude you're just being a you're you're calling me to help me but then you're being rude to me did I did I am I being am I being rude am I being rude to you you keep closing windows I want it to look and see and you keep closing it you've done that like three times why are you why are you doing that so the biggest that you are seeing what people are saying you're not seeing what is telling about god that's big thing is that everything will be from the fury of thought of your own organized right don't worry I am I am worried that's a lot of money do you know you know that's that's a lot of money how many rupees is that well three hundred and fifty dollars I mean we could Google three hundred fifty dollars in two rupees I'm sure it's it's probably let's see I'm just trying to figure out so 21 thousand rupees is what you're asking me to pay yes okay and now what do I get for that money okay that means whenever you are facing any problems with your computer give us a call back we will be ready we will be helping you are so why did you tell me your note you're in New York when you're in when you're in India but you're not in New York well okay but you're not physically located in New York bring your computer to you well I can I could box it up and ship it to New York I don't mind I taking it really cuz alright I thought you guys did that all right so so where do i what do I get for three hundred and fifty dollars very secure form up on your computer screen which will be directly guided by your bank of your card what uh what about what about the hundred and fifty dollar what was the difference I mean you said it was 150 then you said it was 350 what changed okay all right but you say I've never used your service before I don't know if I want to commit to all of my computers being you know what if I don't like your service then what okay so how do we do that I mean that's going to take care of this computer run right now right okay oh those the only two you don't take discover American Express or car car blush Oh what about Pay Pal you know I don't know if I have enough credit on my Visa card or I mean we can try it well it's the end of the month and that's when the the end of the credit billing cycle so I pay my credit cards off on the first of every month so because you're calling me at the end of the month my credit card is is going to be pretty close to maxed out so I don't know if it'll have enough credit but we can try it I mean I don't know what else to do unless you want to wait till you know after the first of the month when I pay it there may be there may be there may be enough credit on it I just don't know until we try it if it'll be declined or not I'm sorry I've got I've got my card I just don't know there's nothing on my screen to put the information in okay are you Buddhist are you Buddhist or Hindu or Sikh you're Hindu yeah so you believe in Vishnu and Ganesh yeah that's part of what I'm studying theology that's part of my reason of going up the reason I'm going to India I'm a big big big Buddhist I'm sorry siddharta Buddha oh yes Oh Buddhas is amazing I love Buddha you know what I love best about Buddha what I love best about Buddhas is just is how you know karma takes care of itself you know bad people bad things happen to bad people you know when when somebody does something bad that that karma will will return the badness to them that's one of the things I really really attracts me to Buddhism yeah do you believe it well I mean I know that like I say like like you know here in the US we have sit-down toilets and understand there you have these holes in the ground and and you're not supposed to like shake hands with your left hand Oh about Hindus I mean I know about I know there's some pretty amazing Swami's and-and-and the Hindu religion they know the the sacred cow and and yeah the one thing which you know don't know about Hindus is that they are expert in cooking all right expert in cooking really they are exporting studies they are exporting all the fuse alright but I thought everybody just seeds curry is that is that a stereotype so if I go to India I should expect to eat some curry organizing that for you all right don't worry I'll be inviting you to my house and I will no no no you don't have to do that no I was just you know I I'm looking to explore the country and and really mostly about the religion about Hinduism and in the end the sick in the end and and especially for you giving you a that's that's I've heard it's really nice i mean i've i've seen some documentaries on it I've seen the Taj Mahal I've seen the the bodies burning by the yeah I've seen they they like burn bodies by the Ganges I didn't quite understand I heard what now what does that mean that means in the world India is the best regarding culture regarding technology regarding everything Indy I professed now let me give you an example if you talk about any big companies alright if you talk about Microsoft if you talk about huge Packard if you talk about Dell all of them are having their shake departments in India all right uh-huh please it's a country which is just looking for imminent patent approval on the next generation of Technology and agriculture both okay yeah I mean India's well first of all he is huge its giant and and there's a lot of a lot of technology companies there in India all right yeah all right so they don't like like me being a white person walking around New Delhi I'm not gonna have to worry about like somebody mugging me or stealing all right so well I appreciate the information like I said I'm getting really excited about my trip because it's a you know I've never really been outside of the United States before and and it's really my study of Buddhism and quantum mechanics and quantum physics that that yeah oh I love it I love that stuff I I absolutely love the the power of attraction and the law of attraction and and karma and and and just the balance you know the balance you know like almost like Taoism like yin and yang which is Chinese but I I see a lot of similarity I see a lot of similarity between yes are you kidding me India is amazing with you you know what it is I mean every country's got its bad spots like like if you've seen pictures of ditch right you might think Detroit's really really bad but if you live in Michigan Michigan's a beautiful place and there's lots of people with money in Michigan so Detroit is not Michigan do you know what I mean and sometimes what they show us Americans they sometimes they show us like these really rundown places in India where there's a lot of poverty and they don't show us the beautiful places and the nice places and so here's the other thing here's the other thing though but but here's but here's here's the other thing like like on our news on our television news like they're warning us over there they're warning us but they will never show the progress which India has made in the field of education in the field of culture in the field of cricket it was the USBC novel you were thinking about cricket about Indian cricket cages right well I know that because well that's because Britain was there Bo cricket's a big thing in Britain and so you guys you guys got that from the British no I don't doesn't you know I don't know the players I don't I don't watch cricket I know the World Cup was just on it was it I didn't watch that though did India do well in that and also the Gateway of India as well as the Goodman are there are lovely places all right which you should be visiting okay yeah well there's I mean the Taj you know the thing is is anytime you go to visit somewhere they always have like a little tourist book that tell you where to see but I'd rather talk to somebody who lives there who who you know to see the way it really is you know to see the way to really appreciate the culture and the lifestyle you know like like happy Holi I would love to go on a unhappy Holi Holi day and you throw you throw the you throw the colors at each other oh that looks like so much fun yeah so well well that's why I say like like here on American television they like they have all these new spaces I mean they're constantly running on almost all the TV stations now that are saying you know to watch out for you guys if they call for tech support it's all over the news it's all over the newspapers and and that's why I'm saying not all you guys not all that you guys are bad so you know how do we know the good ones from the bad ones I just from talking to you you seem like a good guy all right for the life of your computer okay yeah I mean that's got to be tough for you though because you've got a somehow prove that you're not the bad guys cuz they're the bad guys are Indians too I mean we got don't get me wrong I mean don't get me wrong we got bad guys you know there's bad guys in every country we got bad guys in America you know but I mean it's like it's like how do you how do you convince somebody you're not the bad guy and you're the good guy you must be wherever you buy the market by any additional software it's costly but we will be providing that to you free of cost right so this proves that we are legit Department well but you're not you're not providing it free of cost I mean you want to charge me $150 yeah but I mean but I mean I can I can take my computer down the street to the repair shop and they'll look at it for free they'll do a free diagnostic that's kind of common here in the United States local technicians charge you on an hourly basis like seventy eighty dollars when you do the repair like normally at least I mean it varies from state to state that where I met they do free diagnostics and they only charge you if you do the repair all right so where's the where's the form we fill out yeah I said the Firefox setup okay we have to use Firefox I thought that's what the HTTPS was for was for a secure socket so isn't that the same security whether it's Firefox or Internet Explorer isn't that still the same HTTP that is that Internet Explorer the browser which comes through the Windows operating system all right after even we don't prompt it well I mean this one didn't come with Windows it was upgraded so so wait you're a certified wait so you're a certified Microsoft technician that doesn't trust Microsoft's own products but you're a Microsoft wait a minute you're a Microsoft you did say your Microsoft Certified and you're officially as a Microsoft certified technician officially recommending against using Microsoft's own browser and use Firefox installed but I'm just saying I mean I'm shocked to hear somebody that that's certified from Microsoft say that some other product is better than their own that's not pretty common I think that's the first time I've ever heard a Microsoft certified technician be that honest it's kind of freaky to have somebody in my computer it's like there's a ghost in there I know my mouse is moving I know you're doing it but it's like there's like a ghost in there it's like it's like it's doing it on its own like a robot she call me as often as you like I mean I work all the time but when I'm available I'm happy to talk to you sure I ask you a million I have a million questions about India and I'm just scared to death about the whole bathroom situation I heard a friend of mine like reached into like there was like a little snacks and he reached in with his left hand and they were like no no no no no don't do that and he was like he didn't understand why he couldn't touch the food with his left hand and they're like left hands dirty left hands dirty and and I was like what or was it the right hand I don't know if it's the left hand to the right end yeah I see I see where you're at yeah do you look like the girl cuz you don't sound like her yeah she doesn't look Indian either what are those flags I got an American flag a British flag what's another one is that an Indian flag how didn't India do in the World Cup in the football everything is on your computer screen all right okay India control okay planet reuse trillion security check is this what like so you get Commission for the sale or something registration form as we can see up on your computer screen you need to start filling this up all right so we start typing in your stress okay oh it's not something's not right here let me see just wait the password is the password of all the technicals across the duct okay all right now fluid you'll force me okay lastly okay all right just Rita dress okay yeah once you have done that you have to fill in the name of your city in your state all right now the street how we doing this there you go how many of the course is what you've done do not touch your mouth that you'll people all right okay yes we all right now it is everything okay just fine um okay doesn't seem to be doing anything all right now is everything okay now you have to as you can see everything is coming up on your screen all right okay Bank of Baroda what's Beretta well that says PayPal your computers all right now you said you will be using a Visa card right yes now while they are filling in your name it should be exactly as it appears on your guard like if that is enough okay that's not four gauges that is an orgy with that an orgy you know I'm a little nervous about putting my card in here and whatever you will be coming moving driving will be coming your can ask for a cover yeah but it doesn't appear to be a secure page like I'm used to like the whole bar going green when I'm on a secure page that I'm not getting that here so it that tells me that the page isn't secure maybe maybe you guys cut a virus is that is that possible or so so can I tell you a little little story before we do this yeah my name is Carrie Holzman and I worked for the Federal Trade Commission II the United States government and this phone call and everything you're doing is being recorded and will be used in accordance with the laws to pursue legal action against you rep misrepresenting yourself as a certified Microsoft representative and well it's been a pleasure talking to you as a Hindu I'm surprised that with your belief in karma that you would continue in this behavior knowing that the bad things you're doing are going to come back to you I will do my part to use the video and put it on YouTube you can search for my name Keri Holzman on youtube and you will find our conversation and everything you've done to this testbench computer available to the public it will also be on the local news station here in the United States and will be used to demonstrate to Americans and educate them on what to avoid are you still there hello hello all right well let's see if he's still connected what's he going to do see this is usually where they get nasty so we're going to see if he gets nasty or not I don't know how I was able to make this thing go fullscreen he still connected this is funny I don't remember how I how did I make this fullscreen now let's see what he does you can do whatever he wants I want to see what he does this is awesome I'm trying to see if you'll talk to me what I'm trying to get to is that [Music] you as you can see I'm having this conversation with this guy who admitted he was Hindu and the Hindu gods Vishnu and Ganesh wig you heard us talk about oh he ended the session love it I love it love it love it oh I've been waiting so long for something like this ah oh yes okay all right we got our recording we got it this is fantastic I just have to figure out let's go ahead and and let's close this window if I can close it oh my god that was awesome oh there's our log of our chats and we can see what he did but you can see you know I was very polite and respectful and and you know they kept asking him about the bathroom situation because in India my understanding is you know it's just a hole in the floor it's places in other third-world countries like that and as I understand there's no toilet paper so you wipe this is kind of crude but I mean it's the reality you wipe with your left hand and and you eat using your right hand you never eat anything with your left hand or you don't rabb food with your left hand at least not without a utensil I guess and I don't I was gonna I'm just curious like after you use the bathroom when you squat down out with this hole and you and you do your business and then you wipe with your hand I guess you have to wash your hands afterwards and then what do you do you smell your fingers this is if they're clean I I'm not making fun of it I mean if that's how you live but if I'm going to visit your country this is kind of important information for me to know and he didn't seem to want to talk about it and anyway it was it was fun I don't know if he'll ever call me back again but alright let's close that out now we're going to go ahead and boot to the Acronis True Image and and restore this computer back to how it was if you'd noticed I had cleared all the log files but I failed to clear that one and he was trying to tell me that those error messages which are just normal messages that occur they're not viruses he's trying to tell me that that wasn't that was caused by a virus so all right well I'm gonna go ahead and shut this down and reboot it and restore it back to the Cronus trim äj-- mission accomplished I hope you guys like this as much as I did this just made my whole freakin day and my thanks to Steve Wilson which is the strangest Indian name I've ever heard my name you know my name is Steve Wilson I should have told him my name is arun patel oh my god that was fantastic and i hope that you've all learned from this I really do I think there's a valuable lesson don't take phone calls that you're not expecting from people claiming to be from support and especially especially if they have a foreign accent he was a scam artist 100% and you saw what he was doing how he wasn't letting me read the pages and and you know I can sit there and analyze this but I'll tell you what do what I'm gonna do and watch this three or four times and listen to what I'm asking him and watch what he's doing on my screen and it's very enlightening to see how they work and how they try and use intimidation and knowledge and what was great is how I got to be his friend you know how he really liked me because I knew about his country and I turned out to be his worst nightmare so I bet he was but he was a little a little surprised all right that's it guys I hope you liked it oh my god hey I have to I have to just I I need to touch this this is just too funny I'm sorry listen it's not funny to anybody who's been ripped off okay make this video so that you don't become a victim because becoming if there's nothing funny about it you will be protected somewhat by your credit card company if you've given you a credit card in from nation out previously to somebody who's called like that call your credit card company immediately tell them to to to dispute that charge and tell them to cancel that card and to issue you a new card with a new card number along with any other cards that that you may have given them sorry the glasses are reflecting light off of that's really annoying but man I've been wanting to do that for such a long time and that just oh god I'm the adrenaline is still pumping because it was just kind of this improvisation you know I didn't know what was going to happen everybody was going to say or what I was going to say and and I'm pretty happy with it overall and most importantly jokes aside and the funniness aside this is a very very serious issue and I hope you walk away from this video knowing what to watch out for don't give you a credit card number out to anybody who just calls and asks for it I don't care what they say I don't care if they say that from the bank the credit card company they're from my guru I love how he said he was a Microsoft Certified tech but he didn't use Internet Explorer that was awesome you know you cut him in a couple of loops and he was going to transfer me to attack it ends up he's not transferring me to attack he's doing it himself and Steve Wilson I mean you know probably everybody in that building his name Steve Wilson so anyway I hope you enjoyed this 1/4 as much as I did and I hoped than the knowledge that you glean from this was fun to learn and at the same time we'll stick with you so that you're not emailing me telling me you're a victim of a scam don't be a victim okay don't let people boss you around or intimidate you I don't care if a police officer shows up at your door you don't give them your credit card okay bottom line you know something like that were to happen just close the door don't let him in and call the police that's what I would do but in a situation with phone calls you know he said he was the number came up from Mississippi the phone he called me from is let's see if I can bring this up just the phone number he called me from was a Mississippi number 601 9:07 to 109 so what I did is I save that in my phone as Microsoft scammer that's the name so when that number comes up on my phone it says Microsoft scammer that's how I knew they were calling me because that's the number they called my customer on and I hope this guy searches my name on YouTube and and finds his video I think it's going to be great and and hopefully the help me make this video go viral I want you to share the heck out of this put it on Facebook put it on Google+ copy and post it everywhere this is the one video I will allow you to take download it and put it up everywhere email it to your friends email it to your grandparents email it to your friends in other countries if you know anybody in India that works for tech support email it to them email it to your local newspaper email it to your local news stations let them see what it's like so that they can spread the word and we can defeat these guys that we all work together I need your help please please please share this video with everybody you know get it out there and let's put an end to this let's make it so that everybody knows it and that they're wasting their time and it'll end up costing the money instead of making the money thank you for watching thanks for being fans again I hope you enjoyed this lesson I do like to mix entertainment with education I believe I've done that in this case I wish I could do it like this every time and I will look forward to seeing you very very soon we've got our upcoming Meetup and I've got the next gaming build going on I've also got a couple more consumer advocacy that I'm working on and and things are just growing and getting bigger and bigger and bigger and I can't do that without your help so please spread the word share the love hit the like button if you liked the video I suppose if you're in India and you work for tech support I expect you'll be hitting the dislike button that's fine let's see which one gets more I pretty sure there's more of us than them as far as good guys versus bad guys and ah I got a shut up I'm so full of adrenaline I gotta go thank you for watching I'll see you next time bye for now

Channel: CareyHolzman

Views: 2,770,126

Rating: 4.7172656 out of 5

Keywords: Carey Holzman, scam, scamming the scammers, scam the scammer, fake tech support, technical, support, fake, fraud, stolen, phone call, support phone call, india, windows technical department, funny, real, truth, calls, con artist, exposed, expose, revenge, pc, virus, viruses, virus removal, Indian, theft, amazing, trending, viral, sb3inc, sb3 inc, 601-907-2109, scam baiting, LogMeIn Inc. (Business Operation), logmein rescue, virtual, remote access, Credit Card Fraud (Literature Subject)

Id: GVQoAlQrnSg

Length: 89min 11sec (5351 seconds)

Published: Fri Aug 01 2014

Reddit Comments

[u/[deleted]]

The username "Sucker" was a nice touch, lol.

[u/jn023d]

Skimming through this video, it just seems like the IT guy's critiquing the scammer's technique to help him improve...

"Why would a Microsoft employee recommend Firefox?" Well, now he'll play the part better and praise Microsoft products.

"But this website doesn't say anything bad about the csrss process." Well, next time he'll try something else or disable the mark's input.

The scammer didn't seem to mind this useful feedback.

[u/MileHighRox]

Just watched this. It's funny cause I deal with Indian IT a decent amount. But the Indian people I talk with are from Cisco TAC so they for the most part know what they are talking about and also not scammers.

[u/Vunks]

He is even using a trial version.

[u/[deleted]]

an hour and a half?? Can somebody post highlights?