[MUSIC PLAYING] SPEAKER 1: Please welcome
to the stage Chris Ciauri. [MUSIC PLAYING] [APPLAUSE] CHRIS CIAURI: Good morning. Good morning, everyone. Welcome. It's fantastic to have
everyone here at ExCeL. We are super excited about the
agenda we have in store for you over the next couple of days. It's going to be great. It's going to be exciting. We have 12,000 people
registered for the event. Amazing. There are over 3,000
of you in the room, and a lot more than that
via livestream watching us. So really excited to be here,
excited to kick us off today. And I want to say thank
you for taking your time and spending a couple
of days with us. I also want to say thank
you to our sponsors, especially our marquee sponsors,
Accenture, Atos, Deloitte, and Intel. This event would not be possible
without all of our sponsors, so thank you again
to all of them. So thank you. Let's give a round of applause. Fantastic. [APPLAUSE] So I joined Google Cloud
about three months ago. I was 10 years at Salesforce,
having lots of conversations about digital transformation,
and I came here because I'm excited to
partner with companies in a new way around
digital transformation. Despite my accent-- you've
probably picked up that that's an American accent-- I've lived in Europe
the last nine years. And this is going to be
a really exciting year for my family and
I because we're going to become British
citizens, UK citizens. Woo. Yeah. So I actually am
looking for volunteers because I found out that,
in about six to nine months, I'm going to go to a
citizenship ceremony, and I need to learn the lyrics
to "God Save the Queen." So I'm looking
for any volunteers over the next couple of days
that can help me with that. I've got some work to do. No, so I'm really
excited to be here. This is home. It's great to kick off this
event in London for us. So why did I join Google Cloud,
and why are so many companies attracted to having this
conversation about us? For me, it was really
three simple reasons-- a world-renowned
culture, great people, great technology and innovation,
and a massive opportunity-- a massive opportunity--
to partner with companies on their digital
transformation journeys. And speaking of
that opportunity, over the last three months,
I've met with more than 50 of our customers. And there's pretty consistent
themes in those conversations. People are talking about
digital transformation. They're talking about wanting
more agility and speed. They want to be
more data-driven. They need, and want, to
be more customer-centric. They're talking about their
employees and their culture. How do we improve our culture? How do we get better employee
engagement, increase employee productivity? And whenever we had these
conversations, and I asked, OK, can you tell me what are
the initiatives behind this, why do all these things
matter, 9 times out of 10 the answer had something
to do with growth. I don't think that's surprising
to anyone in the room, but a lot of these things
that we're all after and we're working
together on and why we're doing digital
transformation are about growth. They're ultimately
about revenue. How can we accelerate
revenue in existing areas or protect revenue
in existing areas? How can we accelerate
revenue in new areas? How can we take advantage of
opportunities that didn't exist before because of digital? How can we become faster
than our competition in reacting to
these opportunities? So really consistent
and really interesting conversations about
growth and revenue. And obviously, Google Cloud
sits in a great position in that conversation
because cloud is a key enabler for
growth and revenue and digital transformation. And we're leveraging our
digital innovation experience at Google, bringing
that into Google Cloud, and helping customers
and all of you on your digital
transformation journey. And what we're going
to do today, which is pretty interesting, is
share customer stories with you on how our customers
are using our solutions to solve digital
transformation problems and create new opportunities. One of the things we really
want to highlight over the course of the
next couple of days is we know that we're
not your only partner. You know, this requires a
complex set of partners. So you have GSIs that
you work with, you have technology partners
of ours or others that you may work with. And we are investing with them
and working closely with them to make sure that we deliver
great outcomes for all of you. So we are really excited
and incredibly honored to be a key partner on your
digital transformation journey. And now what I
get to do is we're going to kick the
day off to give you more insight into our strategy. We're going to talk about
some new products and partner announcements. And again, we're going to
have some customers come up and some partners
come up and tell you what they're doing, how
they're using our solutions, and making it real
for all of you. So I'd like to
introduce Thomas Kurian, the CEO of Google Cloud. Thomas? [MUSIC PLAYING] [APPLAUSE] THOMAS KURIAN:
Thank you, everyone, for that warm welcome. It's fabulous to be
here with all of you. Our mission at Google Cloud
is to enable organizations around the world to transform
their business using digital technology, and
to do so by offering the best infrastructure
and digital transformation platform and
industry-specific solutions to help you transform
your organization, as well as to infuse you with
our expertise and our culture to help you create that magic. We do so by offering you three
important key components-- first, infrastructure
as a service, second, our digital transformation
platform, and third, industry solutions. Now, we're bringing you-- our foundation is
infrastructure as a service. We look at it as offering you
six important capabilities-- compute, storage,
network as a service, protected by new offerings
that we're introducing today in the security area, deployable
either in Google's cloud regions or in your
premise, hybrid, or increasingly out in the
telecommunications network, the edge. The foundation of all
of this is our regions. We're live in 20 regions around
the world and 61 availability zones. Six of those are here
in Europe, and we're proud to announce
today that we're introducing five new regions. This is part of a
much longer strategy to roll out many more regions
in different parts of the world to bring you our infrastructure
so that you can use it effectively. Our regions are not only
very powerful and capable, but are also built
on a foundation that advances renewable energy. Our CEO, Sundar Pichai,
recently announced that Google has been a
carbon-neutral company since 2007. So when you move
workload to our cloud, you're moving workload
onto a backbone that is built by the largest
corporate renewable-energy company in the world, Google. So not only are
you moving workload to an amazing platform,
but you're also doing good for the planet in
moving workload to our cloud. Let's start by
understanding what we're doing for European
customers in particular. Recognizing that as cloud
becomes a more central piece of IT infrastructure
around the world, we're introducing a
number of commitments to you, our European customers. It allows you, first of all, to
store your data in Europe, not just a primary copy, but
any secondary backups and all copies of data. You manage your
own encryption key. You can keep that key
offsite from Google itself, and with the new product we're
announcing here at Cloud Next, you can deny Google
the ability to decrypt your data for any reason. So in other words,
you have sole control of where your data sits,
how it's encrypted, and who has access to it. In addition, you
can also require Google to ask you approval
before any operators access your data. For instance, if you want
us to help debug something or help clean up
your data for you, you can require us
to ask you permission before anybody does anything. And when you grant us
permission to do so, we give you an audit
record of every operation our operators are conducting
so that you can see exactly what they're doing and when. And finally, you
can also constrain us to ensure that users and
administrators supporting your systems are only doing
so from within Europe. So we're giving you
European customers a cloud that helps you
control where your data sits, who accesses it,
who operates it, and it's designed to meet
the strictest regulatory requirements here in Europe. Now, the reason
we're doing this is that customers are
moving more and more mission-critical workloads
to our infrastructure. We're announcing today a number
of new offerings in Compute-- new Compute VMs optimized in
both AMD and Intel processors, faster storage offerings-- and two really great
network offerings-- network intelligence
that lets you look at global traffic patterns
on the network accessing your systems and
packet mirroring that will allow you to get
better reliability in your infrastructure. You should attend Brad
Calder's talk tomorrow where he'll be talking about
this and other offerings in more detail, but they're
all part of our commitment to give you a secure, reliable,
high-performance infrastructure to run both our
application workloads as well as partner applications. And in order to
build the future, we provide you a
number of tools to make it easy to bring your
existing estate to the cloud, and we're going to talk about
a number of new offerings we're announcing to make it
easy to move existing workloads to the cloud. The first one of
these is VMware. Now, many companies are moving
mission-critical workloads. Several of the companies
on that list use VMware. So if you're running
VMware on your premise, we're announcing
today a new offering to allow you to move VMware
workloads to the cloud. You can migrate your VMware
workload as-is to the cloud. You can use your existing
VMware tools, processes, and operational practices to run
these workloads in the cloud. Not only does it allow you to
migrate applications unchanged, you can also do so
while maintaining business continuity. And we're doing this
through an acquisition we announced earlier this
week by acquiring CloudSimple. CloudSimple is now
part of Google Cloud. They're recognized worldwide
as experts in running VMware, and they have proven
technology to let you move VMware workloads to our cloud. So that's one
example of capability we're offering customers to
move their existing estate and modernize it in Google. A second example is SAP. Many companies run SAP
applications in our cloud because it lets you upgrade your
SAP systems without downtime. You can run them with
excellent performance. You can patch your systems and
maintain business continuity without taking any downtime, and
you can improve the information that you get from SAP by
using Google's analytic tools and our machine-learning
technology. Now, this morning, we're
introducing a new program if you're running SAP called the
SAP Cloud Acceleration Program. It's our program
we're announcing with a variety of partners-- Atos, Accenture, Deloitte,
and several others-- to move workloads to the
cloud at an extraordinarily attractive price, to run them in
our cloud at an extraordinarily attractive price, and with new
support offerings, including max attention to
ensure you get the best reliability in running a
mission-critical workload like SAP. Many companies run SAP
workloads in our cloud. Here are some examples, and
let's hear from one of them, a large global distributor
of pharmaceutical products, McKesson. [VIDEO PLAYBACK] [MUSIC PLAYING] - McKesson's about a
185-year-old company, has about 80,000 employees. It has core business
units across medical surgical supplies, US
oncology, pharma distribution. When you think about
McKesson's SAP environment from a transaction
processing perspective, it's multiple environments
in multiple countries for multiple BUs, and it is
the heartbeat of our company that we're putting
on here with SAP. It's what runs McKesson. The consumer
expectation is changing. The expectation of a
consumer is real-time, always available in your
hand, so to speak. We need to change
the architecture to be able to meet that
consumer's expectations, and the current
environment does not enable that speed to either
innovate and/or deliver even simple features
for the customer. So that led us down
the path of, should we be looking at a hybrid
cloud architecture? We've been working on
migration to the cloud, and that brought
in Google Cloud. And we sat with them. They really brought in
a different culture. So the first thing to
take into consideration being in the health
care industry is protecting the customer
data, the patient data, the pharmacies'
data, and their VHI. So when looking at SAP
on top of Google Cloud, that brings us a really
good solution for us to protect our customer data. And SAP running on
Google Cloud eliminates a lot of the overhead and allows
us to free up our resources to put what I call
"above the line" and allow them to add
value to the business and not worry about SAP. I keep going back to
enabling the business to do different things. When now we have an
environment where we're running SAP and
Google Cloud and we have all that data-- customer data, processing data-- we have the data lifecycle from
the manufacturers all the way through the patient till it
gets in the patient body. What can we do with
that data, now that it's sitting in Google Cloud-- and fully leverage
MLAI capabilities that Google releases within
that analytics platform and make it truly a better
experience for healthcare, but also focus on making,
really, a healthier person, keep the patient healthier. [END PLAYBACK] THOMAS KURIAN: So if you
have SAP applications and you want a great place to
run them, use Google Cloud. Another workload that we're
announcing a solution for today is NetApp. NetApp offers a new service,
the Cloud Volumes Service for Google Cloud
Platform, and we're announcing general availability,
including right here in London. So if you run NetApp
storage on your premise, Cloud Volumes is a full
hybrid cloud storage solution. You can move data
from your premise, from NetApp storage on
your premise, to our cloud. You can migrate
applications that run on NetApp without
any change to the cloud. You can run them in
production, and you can do so while maintaining
business continuity. One of the workloads that
many customers run on NetApp is Microsoft Windows. Today, we're announcing broader
support for Microsoft Windows, not just Windows Server, but
also a fully managed SQL Server solution as part of our
Cloud SQL portfolio, Microsoft Active Directory-- a
fully managed version of that-- as well as remote
desktop services. If you want a remote
desktop service, we offer solutions
in partnership with VMware,
Nutanix, and Citrix. So if you've got a
broad Microsoft Windows estate, both desktop
and server, you can move that to Google Cloud. And lastly, for those of you
who have bare metal services, we're announcing today a
new bare metal offering to run raw servers running
SAP, VMware, and Oracle, for instance. You can migrate existing
enterprise licenses to the cloud, and you get
great performance scalability. This is a new offering we're
introducing in partnership with Atos. And Atos is not only working
with us in this area, but they're also offering
a broad set of services, including database as a
service, a new offering called "workplace as a
service" that you'll hear about more
tomorrow, and running SAP as well as doing
data center exits. One of the partners that's done
a lot of work with us is HCL. They're a leading
system integrator, and recently, they
announced a partnership to build a business unit
dedicated to Google Cloud. To tell you more about it and
about all these new offerings that they have expertise
in, whether that's SAP, hybrid cloud,
specialization with Anthos, and our AI and ML
tools, it's my privilege to welcome C
Vijayakumar, president and chief executive officer
of HCL to Cloud Next. Please give him a warm welcome. [MUSIC PLAYING] [APPLAUSE] C VIJAYAKUMAR: Hi. THOMAS KURIAN: CVK,
welcome to Cloud Next. C VIJAYAKUMAR: Thank you. THOMAS KURIAN: Can you
tell us a little bit about what this
partnership means for HCL and for our customers? C VIJAYAKUMAR:
Thank you, Thomas. A very good morning
to all of you. I am so delighted
to be here amidst this eminent community and
with Thomas, whom I greatly admire as a visionary leader. Thomas, allow me to introduce
HCL Technologies briefly before I talk about
the partnership. HCL Technologies
is a $9.3 billion global technology company. We have global presence
in 44 locations with 150,000 employees. We are the fastest-growing
technology services company for the last three years. We do three things. One, we manage and
modernize IT landscape, IT infrastructure,
business applications. We manage them and
modernize them for clients. We service over a thousand
large enterprises globally, and we've been delivering IT
infrastructure and application services for the
last three decades for several large
global clients. We also have a strong product
engineering DNA where we-- of particular relevance here is
we modernize software products. We SaaSify them, put
them on cloud platforms, and in the last few years, we
forayed into software products where we have over 10,000
customers globally. That's HCL Technologies. Let me talk about
this partnership. You will not be
surprised when I tell you that 90% of all the deals that
we signed in the last three years have hybrid cloud as
a very important component. A number of enterprise customers
are in different phases of their cloud journey. Some of them are cloud native. Some of them are nascent
in their journey. Some of them are very mature. But one thing which
is very common which we share across all
large enterprise clients-- they want to significantly
enhance cloud adoption to achieve efficiency
and scalability, and most importantly, they
want to achieve agility and competitive advantage. So our customers are asking
for more and more cloud, and that's the genesis
of this partnership. Google has great technology,
and HCL has serviced and worked with greater than a thousand
enterprises, large enterprises across the world,
for many, many years. And we're bringing this together
to build this partnership. There are three
key strategies we are enabling to drive this
partnership to deliver value to our clients. First, we've created a
dedicated business unit to provide dedicated attention,
investments, and the focus and work closely with
Google and our customers to make their modernization
journey risk mitigated-- make it simple. We will partner with our
clients to deliver that. Two, skills and the
talent scale-up. We have 1,300 professionals
delivering Google Cloud migration and
modernization services. We plan to scale that to 5,000
people in the next few months. And the third and
most importantly, we have dedicated
innovation spaces in our Cloud-Native
Labs in London here, in Dallas, and Delhi. So all of these
three strategies are enabling a risk-mitigated way
to migrate workloads seamlessly to cloud and build
hybrid cloud strategies to enable a digital enterprise. So that, in a nutshell,
is the partnership between HCL and Google. THOMAS KURIAN:
5,000 people, wow. What kind of solutions are
they going to deliver for us? C VIJAYAKUMAR: Yes. There are a few solutions
that we have worked on, and I want to highlight
four key solutions that we are going to bring to you. One is about SAP on cloud. We have a very strong
landscape SAP capability working with various clients. We are working with a number
of them to migrate to cloud, and Google Cloud is
a great opportunity. And we have several
good case studies where we help our customers do this. The second is about data center
and application modernization. A lot of legacy data
center landscapes-- we work with our customers to
build a hybrid topology, put the right workloads in
the right locations, and we just not lift and
shift applications to cloud. We focus on modernizing
applications so that you truly derive the innovation that
a cloud platform offers, like Google Cloud. And the third is Anthos. Hybrid cloud enablement
is a big theme and which is very relevant for all
the large enterprises, and we are very focused
on driving that. And fourth, a
number of ISPs want to modernize their software
products into SaaS and cloud platforms. We work with a number
of them to enable that. These are the four key
things, and the way we do it is through a
global delivery model. We have a migration and
modernization factory, and we have a
number of IPs, which we have built around
automation and AI, to enable the migration
in a seamless manner through our global
delivery model. THOMAS KURIAN: Thank
you so much, CVK, and thanks so much
for your partnership. C VIJAYAKUMAR:
Thank you, Thomas. THOMAS KURIAN: Thank you. C VIJAYAKUMAR: Thank you. [APPLAUSE] THOMAS KURIAN: The final
piece of infrastructure-- Google offers customers
a secure infrastructure, and there's a number
of features we built in to ensure we
protect your applications and your data. But today, we're really excited
to announce that we're also offering you security products,
the ability to use tools that we offer in our cloud
to protect your systems from cybersecurity threats. It's my privilege to welcome
Suzanne Frey from our product organization to tell you more
about these advanced security tools. Suzanne? [MUSIC PLAYING] [APPLAUSE] SUZANNE FREY: Thank you. Thank you, Thomas,
and good morning. Our mission-- well, Thomas
talked about our mission overall, but in addition to
the mission he discussed, our fundamental mission is
to be the most trusted cloud. Now, central to this mission is
offering world-class technology to ensure your security
and preserve your privacy. However, building
real trust also requires that we provide
full transparency into how we handle
your information and that we give you
robust controls on data handling in the cloud. Now, we'll get to
some new products in these spaces over
time, but first, let's explore the
principles behind our differentiated approach
to trust at Google Cloud. Now, we know that trust
is built over time through shared experiences and
repeated positive interactions. Now, with us, it's going
to start with our sales team and our
enterprise-ready contracts, but it's going to continue
through our every interaction with you. And it depends on how well
we deliver on our commitments to you every single day. Fundamental to your
perception of trust is your experience of full and
complete enterprise privacy in our cloud. Now, we've spoken before
about Google Cloud's focus on protecting your privacy,
but this is so fundamental that I want to
repeat and reinforce our commitments to you. First, your data is your data. You own your data. Two, we never sell your
data to third parties. Three, we do not serve ads in
our cloud enterprise services. Four, your information
is encrypted by default in all of our cloud services. Five, we offer robust controls
to help prevent insider access. And six, we don't have any
back doors for any government. In fact, we undergo
third-party audits to ensure all of the above
are working according to your expectations
and across industries and regulated
verticals worldwide. And compliance against
third-party standards is just one key means
by which we can mutually establish trust. At Google, compliance
is a continuous process to ensure that we evolve
along the regulatory landscape and your needs side by side. Now, we're always adding new
compliance certifications. We've recently announced here in
Europe [? TSAK ?] certification for the automotive industry,
FINMA certification for the financial
community in Switzerland, and we've been certified to
host health data in France against the HDS standard. Now, privacy, compliance,
and security are all deeply intertwined, and I'm
pleased to announce that we continue to deliver
new, innovative security capabilities to protect
your data in the cloud as well Thomas talked
about several of these, but I want to reinforce them. First is our
external key manager. This is coming
soon, and it allows you to integrate your own
third-party encryption keys with the Google Cloud
Key Management Service. This means, for Google
Compute Engine and BigQuery, you can now keep
your encryption keys completely outside of
Google's infrastructure on your own premise or in a
third-party key management service. Now, also coming soon is
key access justification. Now, this works with
the external key manager and provides a reason each
time a key is accessed and we request to
decrypt your data. And this allows you to decide
whether to approve or deny this request. Now, using these two
products together, you can deny us access for
any reason, and as a result, you are the ultimate arbiter
of access to your information. This is a level of control
not available through any other cloud provider. Now, next, we help protect your
information and applications from attacks. When you run on GCP, you
benefit from our massive scale and protection against denial
of service and web attacks. Now, our Cloud Armor service
has been around for a while, and it adds to the
default protection built into our global network. But we're offering new
web application firewall capabilities, giving you
predefined and customizable rules for stopping the
most common attacks. We're proud of
Google's capabilities that led us to be known as one
of the most secure companies in the world, and
we're building products to give you these capabilities
so that you can benefit from the technologies that we've
developed, whether you're using Cloud Security Command Center,
our new forthcoming Premium Edition, to monitor your
data in GCP or Chronicle to monitor your data on
premise or in other clouds, you get access to
Google's intelligence. And you can't get
that anywhere else. We use this to investigate,
detect threats worldwide at every end point
across the globe. Google's Advanced
Protection Program is now generally available
for cloud customers as well. It is our strongest level of
account management designed to protect users like
executives and IT admins who face an increased
risk of targeted attacks. It leverages hardware
security keys, which we use at Google to
prevent account takeovers. And as we've noted, since
we've implemented security keys at Google, we've had no
reported or detected hijackings of accounts where security
keys were enabled. It's just another
example of how we are bringing the advanced
tech we use internally to you, our cloud customers. Finally, I mentioned
earlier that Chronicle can help protect your
data, even if it's on premise or in other clouds. Chronicle's Backstory product
was designed by Google security professionals to
enable anyone to use the techniques we use to
detect threats and investigate security incidents. It applies Google's strengths
in analytics and security data privately and easily. So let's show you how it works. I'd like to ask my colleague,
Rick Caccia, from Chronicle to give us a short demo. [MUSIC PLAYING] [APPLAUSE] RICK CACCIA: Thanks, Suzanne. At Google, we've built
a lot of capabilities to protect ourselves
and our users, and Backstory was designed to
give you similar capabilities wherever your apps may run. In today's demo,
I'm going to show you features that
are already available and in use by security
professionals around the world and give you a sneak peek
at a few things coming later in the year. So customers use Backstory
to aggregate and analyze their security telemetry
from their own data centers and from multiple
clouds, and Backstory makes sense of the
data and can expose it in our own applications
or via APIs so that customers can
power other security apps or their own dashboards. Here, I have an example of a
custom dashboard using our data APIs to monitor
across locations. So in this example, the
customer can see threats across their on-premise apps,
GCP apps, and their AWS apps. Why is this hard to do? Well, companies
generate a lot of data. To give you some context, there
are approximately 700 million tweets a year. At 140 characters, that's
something like 35 terabytes. Sounds like a lot of data. But many companies generate
that much log data, security log data, every single day,
and without Backstory, they wouldn't be able to keep
it for more than a week. It's like a crime scene
that gets wiped every night. When you need to investigate,
the data simply isn't there. So Backstory gives you the
ability, for a flat price, to aggregate, search,
and store a year or more of your security
data, petabytes' worth of data in less than a second. So here, we have a customer with
over a year's worth of data, over 12 petabytes of data
indexed, full fidelity, hot and ready to analyze. OK, let's drill in here. So I've got a detection rule
firing here via our rules API, and it looks like
it's a phishing attack against an
executive of the company. Going to drill in, and
Backstory instantly lets you see the full
picture of the attack. We stitched together all of
the events into a full picture. So we see an email coming in
to this particular employee. After that, we see
the employee log in to this bogus login page. A little bit later, we see a
piece of malware, ghost.exe, being downloaded and
running on the machine. And shortly after
that, this machine starts communicating with a
new domain, officerevision.com. And we see that both the
login link and Office Revision are newly registered
domains that we've never seen before anywhere
inside our enterprise. So Backstory has
automatically linked all of these pieces
of information together into a
timeline to make it useful for a security analyst. So I can pivot from this
machine view to a user view. Let's look at this
user, and I immediately see, for this employee,
outside of his normal activity, I see two alerts late at night
when he's normally not online. And the first is a failed
login to the Workday system. Later on, I see a failed
login to Oracle Financials. When we put all
this together, it looks very much like
an account takeover as a result of that
phishing email. So if we had more
time, I could then ask Backstory to show
me every single employee across my global
enterprise that received the same email, clicked
on the same link, had the same
suspicious patterns. And in about a
second, I would get a list of all of
those employees so I could start to contain the
threat, clean the machines, reset the accounts,
and so forth. So basically, in just a
minute and with a few clicks, we can get a view across Google
Cloud, across on-premise apps, and across other
cloud apps to get a full picture of this
particular thread activity. So with Chronicle, we're using
the power of Google Cloud to protect you and
your own network at the speed of search in
a way that's private to you and you alone. With that, let me turn
it back to Suzanne. [APPLAUSE] SUZANNE FREY: Thank you, Rick. It's super exciting
what's happening with Chronicle and Backstory. So one final point
I want to make is that we can't and we
aren't going to go this alone. We know that many of you
have invested significantly in dedicated tools and
strategic relationships with security vendors. We want to meet
you where you are, allowing you to preserve
your investments as well as benefit
from functionality you can't get on other clouds. That's why we've
more than doubled our ecosystem of security
partners in the last year, and we continue to invest in
deep engineering collaborations with security leaders
to meet the needs of our joint customers. To close, our efforts
to earn your trust are reflected in our behavior,
our operations, and our systems every single day. We share your priority
on ensuring privacy. We strive to further our
operational transparency. We adhere to the
strictest standards and support your
compliance efforts across verticals and regulated
industries all over the world. And we work tirelessly
to augment the security capabilities in our
cloud, on our cloud, and beyond our cloud to protect
your data and applications wherever they are. We look forward to consistently
positive interactions with you, and with that, I'd like
to bring back Thomas. [APPLAUSE] THOMAS KURIAN: The second
piece in our portfolio, our platform-- it lets you do five things-- build great new applications,
manage large quantities of data, do analytics, use our
AI and machine learning tools, and collaborate with people. The first piece of
this is the great tools that we offer people to
build cool applications. We are here to
introduce an update to two important parts of
our application development portfolio. The first is Anthos. This is a product we
announced at Cloud Next earlier this year,
and it was designed to solve a very simple problem. We wanted to give
customers the ability to build a workload once, to
run it in your data center, to move it to Google
or to any other cloud without changing a single line
of code, and to help you secure and monitor this environment
in a 100% consistent way. Since that announcement, we've
had a lot of product updates as well as significant
customer momentum with Anthos. And today, I'd like to welcome
Jennifer Lin from our product organization to give you
the update on Anthos. Jennifer? [MUSIC PLAYING] [APPLAUSE] JENNIFER LIN: Thanks. Thank you, Thomas, and
good morning, London. It's really a great
pleasure to be here today to share the momentum
that we've seen with Anthos. Since we announced general
availability in earlier 2019, Anthos has set the standard
for modernizing applications in today's multi-cloud world. Anthos adoption by
customers is accelerating. According to Forrester's
total economic impact study on Anthos,
adopters have seen up to a 5x return on investment. For one of our customers,
rolling out updates to their core
banking application used to take at least a quarter. Now with Anthos, they implement
new features and updates on a weekly basis. That's a 13x improvement
in time to market and more efficient continuous
development and release cycles. According to Gartner,
by 2021, over 75% of midsize and large
enterprises will have adopted a hybrid
or multi-cloud approach. However, old-school
hybrid offerings, including recent
announcements in the market, try to build on
top of legacy silos that can't quite
deliver the agility and governance across clouds. As customers look to the cloud
for scalability and access to innovative services, getting
locked into a single vendor has become a major concern. But with Anthos, you
have the flexibility to modernize without
being locked in. Anthos is based on open
standards like Kubernetes, Istio, and Knative. It delivers
portability and agility and leverages open
APIs to orchestrate VM and container-based services. Building on this, we're bringing
a wide range of capabilities to Anthos to further
simplify your cloud migration and application
modernization journeys. First, we're making it easier
for your platform operators to manage your microservices
by leveraging the efficiencies of managed Kubernetes. You can deploy new applications
on managed Kubernetes clusters in Google Cloud or
on premises, and you can register existing Kubernetes
environments into Anthos. And Google Cloud console
gives you a unified view across all environments. Second, we empower
your security teams by automating
application security across diverse environments. Anthos enforces
consistent policies codified in declarative
configurations from a single source of
truth, such as a central Git repository. Central policy enforcement
delivers stronger governance. Third, we're giving operations
and development teams increased application-layer
visibility across Anthos workloads. Anthos offers granular
telemetry for service management and makes it easy
to set and view service-level objectives
to better manage application performance. Finally, Anthos
delivers on the promise of a truly developer-centric
user experience. Your operators and developers
can efficiently collaborate and deploy applications
faster and more securely than ever before. While Anthos has been generally
available for some time, today, we're happy to announce
the general availability of Migrate for Anthos. This allows you to take VMs
from on prem or Google Compute Engine and move them directly
into containers and GKE. We're also expanding support for
VMs from other cloud providers. You can now modernize Amazon
EC2 and Microsoft Azure VMs directly into containers. Our new approach gives
you much more flexibility to modernize your existing
investments with ease, even for legacy VMs. Anthos provides unique
and powerful solutions to customers across
many industries and helps transform the way
that they build and deliver applications. For example, Kaeser
Compressors, the world's leading manufacturer of
compressed air products, is using Anthos to increase
production efficiencies and time to market. They're using Anthos as
their platform of choice to deploy and manage
SAP workloads. Anthos gives them a unified way
to manage their hybrid and edge deployments and provides
a consistent platform for advanced machine learning. DenizBank serves
millions of customers in 11 different countries
across the EU and Gulf regions. Anthos helps them to meet
regulatory requirements, including data residency
and sovereignty, while using machine
learning to deliver innovative mobile
banking applications to their customers. Users from a wide
range of industries are doubling down on
Anthos and benefiting from running core applications
and emerging workloads. Thanks to all of our customers
who have partnered with us and who are really driving
innovation in their industries. Additionally, we have
a strong ecosystem of partners who
are working with us to create innovative solutions
developed with and on Anthos. We are constantly
exploring new use cases like Anthos Edge for retail
stores, manufacturing floors, and telecom base stations. Today, we're already
collaborating with design partners like
Cisco, HPE, and Intel, and service providers like
Deloitte, Accenture, Arctic, and HCL stand ready to help
you modernize your applications and improve your
digital operations. We are committed to accelerating
application modernization, and we have some more
amazing new announcements for the developer community. To tell us a bit more,
I'd like to invite Pali Bhat to the stage. Thank you. [MUSIC PLAYING] [APPLAUSE] Hi. PALI BHAT: Thank you, Jennifer. What makes Google Cloud
developer solutions unique is we enable you to radically
simplify your application modernization journey, and we
enable you to do it in phases. You get the developer
velocity organization needs without compromising
on security or quality. And today, we're
excited to announce significant enhancements to
our entire developer tool chain across code, build,
deploy, and a new serverless execution platform. So let's start with code. Developers want
to take advantage of the power of
microservices and containers to modernize their applications. Unfortunately, before they
write even a single line of application code,
they're wading through YAML. They're connecting debuggers,
creating containers, setting up their workstations,
and on and on and on. We take a completely different
approach at Google Cloud by automating all of the manual,
interpretative tasks of cloud application development so
you can focus on the task at hand, which is
writing application code. Cloud Code is our
suite of IDE plugins to help your teams get
productive really quickly. In fact, with Cloud
Code, developers can get all of their
work done without ever leaving their favorite IDE. Here's an example. Cloud Code streamlines
the creation of Kubernetes
applications, so we take care of all of
the details like YAML. Not only that, we
give you quick starts which are fully
configured samples for build, test, and
deploy so you can be up and running in seconds. So it's no wonder that
even while we were in beta, Cloud Code generated
a lot of interest among the developer
community and resulted in hundreds of
thousands of downloads, so I'm thrilled to announce that
Cloud Code is going GA today. In addition, I'm also
happy to announce that we're bringing
Stackdriver logs into the IDE with Cloud Code, so
developers no longer need to switch between tools
while they're debugging. It's a huge time saver. Once your application
code is written, you can use Cloud Build, which
is a completely serverless CI/CD platform which enables
you to build, test, and deploy your cloud applications. Recently, Cloud Build
took the leadership spot in a Forrester Wave report well
ahead of all of the solutions in the market. More than a thousand companies
are using Cloud Build daily. That includes [? KAI, ?]
Monzo Bank, and Zendesk. Just in the last six months
since moving to Cloud Build, ANZ Bank has seen a 3x
increase in the number of daily deployments. And at that pace, manual
security checks simply can't keep up, which
is why we recently released Container Registry
vulnerability scanning. We automatically check
all of your code, all the dependencies you've
imported into your application, and the base image
against all known threats. We do this both at check-in
and continuously as new threats emerge. And those customers,
like ANZ Bank, often integrate scanning
with Binary Authorization so they can gate deployments
based on the scan results. Another customer, Shopify, scans
over 6,000 builds every day. That's cloud scale. Until now we've talked about
how we're removing friction across the code, build,
and secure phases of your application development,
but we stepped back and asked ourselves the question,
what if we just removed all of the grunt
work that developers have to deal with? So we created Cloud Run. Cloud Run is the first
Open Compute platform that combines the power of
serverless and containers. Because Cloud Run
is serverless, it abstracts away all of the
infrastructure management. That means you just
execute one command to deploy your container, and
we take care of everything else. Whether it's HTTPS, custom
domains, autoscaling, failover, we got you covered. And you can choose to run
your container either in fully managed Cloud Run or in a
hybrid environment with Cloud Run for Anthos. And best of all,
Cloud Run is built on Knative and Kubernetes. That means all your
applications are going to be both
portable and extensible. It's the first time
in the industry that you are able to get
future-proof serverless applications. Oh, and today, I'm
excited announce that Cloud Run and Cloud Run
for Anthos are both going GA. Some of the largest
businesses in Europe, like Airbus and Veolia, are
already using Cloud Run. MediaMarktSaturn, which is a
leading consumer electronics retailer, told us that they have
improved their time to market by 8x. Simply amazing. Once you've got your
applications up and running, the next step is to make
some of those applications and services available
as reusable components to other teams. Pitney Bowes tells us that
they've shaved as much as 70% off their design
cycles by doing this. That's where APIs
play a key role. You can drop any endpoint
with an API proxy and publish it using Apigee,
Google Cloud's API management platform. Apigee enables you to discover,
secure, and then analyze the usage of your
APIs, and today, we're making it even easier for
enterprises to deploy Apigee in a hybrid environment with
the GA of Apigee hybrid. All of these capabilities
you just heard about make cloud application
development frictionless. Now, the [? CEO ?] is in action. I'd like to welcome
Russell onstage. [MUSIC PLAYING] [APPLAUSE] RUSSELL WOLF: Thanks, Pali. I'm going to show you how to
create and deploy a Kubernetes application with Cloud Code
using a new Google Cloud remote development quickstart. Normally, I might spend hours
downloading and installing tools to set up a
development environment to get started with Kubernetes. Now, I can just click this
Open With Cloud Code button, and instead of spending hours
preparing my development environment, Cloud
Code automatically connects my local VS code to a
remote development environment in Google Cloud that has
all the tools I need, including Skaffold, Kubectl,
language support, and SDKs. It's starting up a
VM in Cloud Shell right now that
it's connecting to. It's even now cloning a
Kubernetes guestbook sample application from that quickstart
into the cloud workspace for me. I can now build and deploy
this application to Kubernetes. I simply use Cloud Code's
Deploy Application Continuously command, and the app is now
going to be built and deployed to my cluster. This pre-configured development
environment in Google Cloud just save me from hours of
setup time and potential setup errors. You can see here in the
terminal that Cloud Code is building my images,
tagging them, pushing them to an image repository,
and it's deploying the app. Normally, I'd have to do
all of these steps myself, and I'd have to repeat these
steps every single time I want to make a change. Cloud Code continuous
development takes care of this for me
and automatically updates my application every
time I make a change. It looks like the
app's deployed, so let's take a look at it. Here, we can see that it's
deployed this guestbook sample application. Now let's get this
code into production. The first thing we do is
store this in version control. I already forked this sample,
and I've added the Cloud Build GitHub plugin. Now, everyone knows that
you should setup a CI/CD pipeline to deliver your
code into production, but it can be a real
pain to set one up. Cloud Code turns that into
a simple declarative task. First, I'm going to go and
create a trigger.yaml file, and that will
activate a build when code is pushed to a branch
in my GitHub repository. This is an experimental feature
in Cloud Build enabling you to configure triggers as code. Now, instead of having to
search online for documentation and examples of
how to set this up, I'm going to use a snippet
provided by Cloud Code to create this trigger. All I need to do is update the
repo owner and the repo name and the branch that I want
to look for changes on, and finally, we see
that it's looking for the build steps to perform
in the cloudbuild.yaml file. Let's go ahead and
create that as well. We're going to use another
Cloud Code snippet here to create a deployment
pipeline using Skaffold. And here, it's as
easy as specifying the cluster name, which, in
this case, is guestbook-prod, and the cluster zone, which
I'm using europe-west2-a, which is right here in London. And we're good to go. Now I just need to right-click
on this trigger.yaml file and select Apply
Trigger and confirm the project I want to
create this trigger in, and we can see here
in the terminal that the trigger has been
created successfully. Now all I need to do is push
a commit to master branch. Well, I'm going to skip pushing
commit because VS Code keeps switching back. Here we go. OK, I'm going to
go ahead and skip pushing that commit since VS
Code is having problems for me right now, but if
I push that commit, it goes ahead and
kicks off a cloud build and deploys that
app to production. So in the last few
minutes, I just set up a Kubernetes
development environment, deployed an application
to my dev cluster, added a CI/CD pipeline
to the project, and submitted a change that
kicked off that CI/CD pipeline to deploy to production. And I didn't need
to leave my IDE. Thanks, everyone. [APPLAUSE] PALI BHAT: Thank you, Russell. In summary, Google Cloud
gives you three key benefits. First, we make your cloud
application development simpler and faster. We even help you migrate
your applications. Second, we enable built-in
security and compliance across the entire application
development pipeline, and third, we provide you
powerful observability and API management. We're committed to making
Google Cloud the most developer-friendly cloud with
a full suite of tools that are generally available with
thousands of customers already using them. Thanks to all of you
for the amazing growth that we're seeing in the Google
Cloud developer community. You can learn more about
our labs and certifications by visiting our website,
and if you're here at Next, we have an awesome developer
training zone that all of you should check out and a
bunch of cool sessions across cloud application
development and serverless. Now I'd like to turn
it back over to Thomas. [APPLAUSE] THOMAS KURIAN: If
you're a developer who wants to use these
tools, but is also keen on using open source,
earlier this year we announced a partnership with many
leading open-source companies to allow you, the developer
community, to build applications using
open source, get a fully managed infrastructure
to run them in Google Cloud, making it easy for you
to use open source, and to be able to
use your Google Cloud credits to consume open source. Since then, we have had strong
uptake of these platforms by customers, and there
are many companies who are using these
tools in production. An example is METRONOM, which
has migrated 80 Cassandra clusters to Google
Cloud; Autotrader, which runs a combination
of MongoDB and Google Cloud Platform; and Unity,
which processes a million events a day using
Confluent on Google Cloud Platform. Managing data is a core
competency of Google Cloud. We offer a variety of different
solutions to manage data. Most importantly,
we offer solutions to host enterprise
databases on Google Cloud Platform, including Oracle, SQL
Server, Postgres, and MySQL. We give you tools to migrate
these databases from premise to the cloud, and we offer
you with Cloud SQL a platform to build and scale
mission-critical workloads while giving you-- using, for example,
custom-managed encryption keys-- the ability to secure
and protect your data when you run these databases. Many customers run and manage
their data in Google Cloud. Here are just some examples. When you move data into
a cloud, you can also use our analytics capabilities. We're focused on offering
two important capabilities with analytics-- a fully managed data
warehouse, serverless, called BigQuery, and a
fully managed data lake, also serverless. Here at Cloud Next, we're proud
to introduce a new capability called Cloud Data Fusion, a
fully managed ETL solution that makes it super easy for you
to ingest data into our cloud. When you ingest data, you
can also federate queries from BigQuery into existing
data sources you have, either on premise
or in other clouds, and you can stream
data much faster into Google Cloud
with advances we've made in stream processing. Finally, because we've
had lots of demand, we're migrating legacy
data warehouses. Many customers have done that
and repackaged a set of tools to make migration of
legacy data warehouses to our cloud much easier. We have many customers
who run and manage enterprise data lakes and
data warehouses in GCP. In addition, there
are people who use our data management
infrastructure for AI and machine learning. We offer four important
capabilities-- a platform, AI building blocks,
an AI hub which provides one-click
deployment of models, and AutoML that makes it
much easier for people to build AI models. To make it even easier
for customers to adopt AI, we're introducing a
variety of solutions-- horizontal solutions like
contact center AI and document AI as well as
industry-specific solutions based on Google's AI expertise. Now, one of the important
things we're announcing here at Cloud Next is a solution
called explainable AI. Andrew Moore and
Sudhir Hasbe are going to talk about
this tomorrow, but explainable AI allows
you, a customer who is using AI in an enterprise
context or an enterprise business process, to understand
why the AI infrastructure generated a particular outcome. So for instance, if you're
using AI for credit scoring, you want to be
able to understand why did the model reject a
particular credit application and accept another one, and
explainable AI provides you the ability to understand that. Because of our advances
in analytics and AI, we have many customers
who use a cloud platform for this purpose. Here are just a few of them. Lastly, what's new in G Suite? Now, G Suite is
used by many people around the world
for collaboration. People love this concept
called Smart Compose in Gmail where the system
suggests a reply for you and makes it much easier
for you to compose email. We're now bringing Smart
Compose to Google Docs to make you more
productive when you're writing documents and
collaborating with one another. We've also integrated all the
elements of our collaboration tools into a single workspace. David Thacker will be talking
about the new capabilities we're introducing
in G Suite tomorrow and actually be showing you
Smart Compose in Google Docs. Because of these advances
today, 5 million companies pay to use G Suite, and we
have over a billion people using our Drive and 1.5 billion
people every day using Gmail. You could be one
of them, and we're very proud to welcome today
one of these customers. Fiat Chrysler
Automobiles is a customer of G Suite, which
is helping them in their digital transformation. It's my privilege to welcome
Gilberto Ceresa from Fiat Chrysler. Please give him a warm welcome. [MUSIC PLAYING] [APPLAUSE] [INAUDIBLE] Gilberto, welcome. GILBERTO CERESA: Thank you. Thank you so much. Good morning, everyone. THOMAS KURIAN: Could
you tell the audience how cloud computing is changing
your automobile company, which everybody knows? GILBERTO CERESA:
OK, so being a CIO in an automotive company
in this digital era is quite an interesting sport. You sit at the intersection of
dual revolution, I would say. One revolution is the
one of our vehicle, the cars we make every day that
are moving from a [? long ?] [? three ?] new axle from the
traditional combustion engine to the electrical power train. They are more and more connected
to internet that provide any sort of mobility services. They are becoming
autonomous now, and we all know
in a short future. On the other side, you
have the revolution of the traditional
[? active ?] tool, all these buzzword-- cloud,
that artificial intelligence, machine learning--
are really changing. You know better than
me our way of working. So in this environment,
in an automotive company, you have to keep
producing, designing, selling every day thousands
and thousands of vehicles that needs-- they are composed by
thousand [? oil ?] engineer and the [? parts ?] that are
coming through a very complex supply chain-- global and so on. And you have to deliver
to your customer performances, reliability,
safety, pleasure also, and sustainability. So all of this stuff
for a company-- FCA is 120 years. We have celebrated 120 years
from our birthday in this year. And so this is in our DNA. But in this digital era, really,
everything is always more interconnected, so you cannot
pick one thing apart from the other. And we see the cloud as
a tool that they really enable us to manage
all this stuff together in a more easy way. We have more flexibility,
better development, lower cost, and hopefully, I will say,
also more reliability. So cloud is really
a tool that push the digital transformation
of our company in these days, I would say. THOMAS KURIAN: That's
an amazing story. How do you use G Suite to
help your people collaborate during this amazing
transformation journey you're on? GILBERTO CERESA: Yeah, we
have selected this Google tool because we were looking,
really, for something that was not only a technical
solution, but something that was pushing a
new way of working. So we wanted something cloud
native, simple, easy to use, secure, and also mobile
first in principle because we think that the
employee in an [? hour ?] in a big corporation
like ours needs to find inside the company. And so user experience
is always more and more similar to the
one that they have outside of the company in their
social, personal life and so on. So we are leveraging G
Suite and Drive, mainly for really pushing this
culture of sharing information. I will say that
this has improved the way our colleagues are
working together, faster from anywhere. Another important feature
that we appreciate is the video communication. So when you have to connect
the people that are sitting, basically, across all the world,
the multitude of languages, culture-- see people in the face when
you are speaking is a help. So we wanted to move the
video communication off site from the more classical
video conference room that are a bit static
and push video communication onto the desktop, to the mobile,
or devices of our employee. And that's what we are doing
with Hangout, Meet, and so on. So this has been, I will
say, an important step in our collaboration,
digital workplace. We are looking for
the new feature that Google is releasing
basically every month, so this is another
important point because you always
provide new feature without having to update
a thousand and thousand of software on the device. And you keep innovative
tool for your employees that is something that is
really helping, I believe, to push innovation
for our processes and also ultimately for our
Maserati, Jeep, Fiat, Alfa Romeo cars and for our customer,
the main target of our work every day, I will say. THOMAS KURIAN: Gilberto,
thank you for being a customer and for the amazing
cars you make. GILBERTO CERESA: Thank you. THOMAS KURIAN:
Thank you very much. GILBERTO CERESA: Thanks. [APPLAUSE] Bye. THOMAS KURIAN:
Lastly, we also want to make it easy for
customers to use Google's advances by delivering
industry-specific digital solutions. There are two flavors, solutions
to apply to all industries-- an example is what we're
doing with contact centers. How many of you have called
a contact center and said, that was an amazing experience? I had to wait many
minutes to get through, and I spoke to somebody who
helped me instantaneously. Google took our customers
feedback to heart, and we built an
amazing solution. You as a consumer can
dial a contact center. You'll get an
instantaneous response because a software agent
can answer the phone. It doesn't tell you to press
1 or press 2 or press 3. It has a natural language
conversation with you. It looks up information
from back-end systems. It can speak nine
different languages. It transcribes
your conversation, and if it needs to hand
over to a human being, it does so with
the full transcript so the human being doesn't need
to ask you the same questions all over again. Not only does it
lower your cost, it also improves, as a company,
your customer engagement and your Net Promoter Score. So Google's advances in
conversation, language, translation, dialogue
flow, are all being packaged together
to offer a solution to improve contact centers. We do so in concert with a
variety of different partners so that you do not
have to rip and replace your PBX or your IVR system. You can keep your sales force
contact center, for example, but improve the
conversations people have with your organization. Similarly, we're delivering
a variety of solutions which are industry specific. Here are some examples. One of the industries we have a
lot of solutions for is retail, and we're seeing
momentum with customers because of these solutions
in a variety of industries. Nine of the top
10 media companies in the world, seven of
the top 10 retailers, five of the top 10 financial
institutions, and so on all use our cloud today
to run their business and to transform
themselves digitally. In retail, we offer a
variety of solutions to make it easier to
search for products online, to personalize products
and recommend things, to help you with demand
forecasting, inventory management, supply chain. And there are many customers
using our solutions today in retail. One such example is the
John Lewis Partnership, and we at Google have been very
grateful for our partnership with John Lewis for many years. It's my privilege to
welcome today Andy MacInnes from the John Lewis
Partnership to Cloud Next. Please give Andy a warm welcome. [MUSIC PLAYING] [APPLAUSE] ANDY MACINNES: Hi, Thomas. THOMAS KURIAN: Andy,
welcome to Cloud Next. ANDY MACINNES: Thank you. THOMAS KURIAN: It's
great to have you. Could you tell the
audience a little bit-- your company has an amazing
story of partnership and customer service. Could you tell them a little
bit how you're changing the customer experience? ANDY MACINNES:
Yeah, I'd love to. Thanks for giving
me the opportunity to share a little
bit of our story. For those who don't know,
the John Lewis Partnership has existed for
more than 150 years. In the UK, we're represented by
two of our major brands, John Lewis & Partners-- that's our department stores-- and Waitrose &
Partners, the food shops of the John Lewis Partnership. I guess the seminal
moment in our history was 90 years ago when John
Spedan Lewis handed over the entire company to
his staff in trust, creating what is now the UK's
largest employee organization. We are well known, world famous
for our great customer service, but also a fantastic
place to work. When you think about
John Lewis, you think about that great
customer expectation, and that's really what I'm proud
our partners help us deliver. Partners are what we call the
people in our organization who work for us because they
share in all of the profits that we make. But not only that-- I'm really proud
of the relationship we have with Google Cloud. We've moved from having
just physical stores to a true omni-channel
experience where it doesn't matter whether you
come into our store or whether you look at us
online or on a web platform. The joined-up experience
of our brand is one, and Google Cloud helped us. So thank you very much. THOMAS KURIAN: Thank you. That's an amazing
story, 150 years. What's some of the
new innovations you're delivering with us? ANDY MACINNES: Yeah, so it's not
possible to exist for 150 years unless your business has
gone through transformation after transformation,
and especially with digital
disruption, the pace of change in retail
and technology has probably never been
higher than it is now. But for us in the
partnership, it's important that we do
technology in a way that's true to our heritage. Our partners are
our differentiator. Our customers come to us for
high-touch customer service. It's what we're known for. So when we use
technology, we use it in a way to augment that. So while we believe that
artificial intelligence and machine learning
has the ability to transform all
parts of our business, we do it in a way that
empowers our partners to deliver on our service. But it's not just that. Google hosts johnlewis.com,
and before, we had a legacy system which
was very difficult to update and took a lot of effort. We've now moved from
the world of doing 10 huge releases a year to
now on GCP delivering 6,000 releases, giving us
agility that we would never have thought possible. But not only that-- it's
Black Friday next week, and then it goes into Christmas. This is the time-- it's really important
for retailers. If we don't deliver now,
Santa doesn't come for people, and that just can't happen. This is normally when
we would be building out lots of servers,
configurating them, and trying to cope with the
load, but now we just trust Google to do that for us. But it's not just there. In our stores, our partners
communicate and talk. We are a democratic
organization. For us to share best
practice is important, and for us to understand
how our partners are feeling is really at the core of
the heritage of our brand. And GCP really helps us do that. And before I finish,
I'd like to say, I've just gone over some of
the key highlights of how we use Google. I'm talking again at a
customer innovation session here this afternoon, and
we've got other partners doing other talks. So if you'd love to hear
more about how John Lewis and Google work together,
we'd love to tell you more about our story. Thanks. THOMAS KURIAN: Andy,
thank you for coming. It's a great story. ANDY MACINNES: Thank you. Thank you. THOMAS KURIAN:
Thanks for coming. [APPLAUSE] Similar to retail, we have
a variety of solutions for financial services,
whether that's improving customer engagement,
helping you detect fraud, improve how you do liquidity
and risk reporting, what you're doing with submitting
your financial statements to regulators. There are many
financial institutions that use Google Cloud for
this purpose every day. We deliver these solutions,
not just ourselves, but in concert with partners. Google recognizes that
platforms that succeed are not just platforms
which are differentiated by the cloud provider's own
solutions but the solutions that partners build
on that platform, and we are extraordinary
grateful for these partners. Let me just touch
on a few of them to highlight some new
things we're introducing. The first one is with Deloitte. Deloitte has worked
with us for many years, building solutions
on Google Cloud and partnering with
us to serve customers. Today, here at
Google Cloud, we're pleased to announce three
new solutions with Deloitte to help property insurers make
data-driven decisions using our analytics
platform, to improve biomedical and clinical
research with the power of data, and to manage supply chains
much more efficiently using our cloud. You can join Deloitte and Google
as well as example customers who already do this, including
Commerzbank, John Lewis, HSBC right here in the UK. In addition, we are working
closely with Accenture. Accenture has also got a
broad portfolio of solutions on Google Cloud, and
here at Cloud Next, we're introducing some
new capabilities for you, our customers, with Accenture-- the ability to migrate and
optimize SAP applications on Google Cloud; to
improve customer engagement across all the
channels of interaction between a customer
and an organization, whether you're a retailer,
you're a hospital, you're a financial
services organization; and a new solution to advance
the frontier of pharmaceutical and medical device research. With Accenture, we serve many
common customers right here in the UK, Sainsbury's
and Atom Bank, a leading digital
bank here in the UK, as well as if you buy L'Oréal
Cosmetics, for example. We are grateful for all
the work these partners do with us every day to bring
solutions to our customers. To each of you who
attend this event and who are watching online, I
want to close by telling you, you are going to be excited to
know that thousands of Googlers are working hard every day
to give you this platform to help you innovate. We give you this
platform to paint a new vision for your company,
to imagine what was once considered impossible, and to
transform the way you serve customers in every industry. We're proud of the
work that our people do to bring those
innovations to you, and we're investing
very aggressively to ensure that you have the
right sales resources, customer service resources, as well
as product innovations to take your organization
into the future. One such organization is
the English Premier League and the national football team. In closing, let me
welcome Alison Wagonfeld, our chief marketing
officer, who's going to introduce
a surprise guest and have a
conversation with him. Thank you very much. [APPLAUSE] [MUSIC PLAYING] ALISON WAGONFELD:
Thank you, Thomas. Good morning, everyone. As Thomas mentioned,
I'm the chief marketing officer for Google Cloud,
and I am thrilled to be here. As the final part
of our keynote, we have something
exciting in store for you. We're going to talk about
an organization that is going through
a transformation just like many organizations
and like many of you, and while they literally
invented the industry over 150 years ago,
they faced a need for renewal and
transformation in order to keep an edge against
the competition. Sound familiar? It's a story of
transformation on many fronts. It's about improving their
strategy and decision making through better data
analysis, strengthening internal and external
outreach, and about creating new opportunities for
collaboration and ideation through the organization. Let me show you a short
video about what I mean. [VIDEO PLAYBACK] [MUSIC PLAYING] [END PLAYBACK] [APPLAUSE] So I'm very proud to
announce that Google Cloud is the official cloud of
England's national teams and partner to the
FA, but I'm also particularly excited to
introduce our next guest. So please join me in welcoming
Gareth Southgate to the stage. [MUSIC PLAYING] [APPLAUSE] Gareth? GARETH SOUTHGATE: [INAUDIBLE] ALISON WAGONFELD:
Thank you very much. GARETH SOUTHGATE: [INAUDIBLE] ALISON WAGONFELD: So we're going
to-- come join me over here. GARETH SOUTHGATE: OK, thank you.
