I'M ELIZABETH KUEBEL. THANK YOU FOR JOINING US. WE START TONIGHT WITH THE AROUND THE COUNTRY. >> CLASSIC CARS IN GOOD TO EXCECELLENT CONDITION ARE VIEWE AS AN INVESTMENT AND THE CONDITION OF THE PAINT ON THESE CARS ADDS TO THAT VALUE. YEAH, THEY REALLY CAN BE BEAUTIFUL. WELL, TONIGHT, A CAR COLLECTOR IN SEVERE COUNTY IS DISAPPOINTED WITH THE QUALITY OF THE PAINT RECENTLY APPLIED TO HIS 62 YEAR-OLD CADILLLLAC. HE LL 6 ON YOUR SIDE. CONSUMER REPORTER DON DARE BUBBLES ARE THE PROBLEM WITH THE NEW PAINT JOB ON HIS CAR? >> THAT'S EXACTLY RIGHT, ELIZABETH. THE CAR HAS BEEN REPAID TWICE IN 2 YEARS, BUT THE BLISTERS OR BUBBLES CONTINUE TO POP UP IN THE FINISH. PAY RESTORATION COULD BRING A CAR BACK TO ITS ORIGINAL GLORY. A FUNCTIONAL OLDER CAR CAN BE TRANSFORMED WITH A COAT OF FRESH PAINT. BUT CHUCK FUN DOESN'T VIEW THE NEW PAINT ON HIS CLASSIC CATTY AS AN INVESTMENT. >> IN ITS DAY, THIS FULLY EQUIPPED 1960, CADILLAC FLEETWOOD WAS TOP OF THE LINE. EVEN IN THIS DAY GETS A LOT OF ATTENTION. HOWEVER, THE OWNERS DISAPPOINTED IN THE CONDITION OF THE NEW PAPER ON HIS CLASSIC CAR IN MARCH OF 2020, CHUCK FUN TOOK HIS COUNTY TO AND WESTERN AVENUE IN KNOXVILLE, WHICH WAS THEN UNDER DIFFERENT MANAGEMENT AND OWNERSHIP IN THE SHOP FEEL PAIN WAS TRIPPED AND PRIME. AND DURING THE PROCESS, WHOLE BODY WORK WAS REPAIRED. ALSO, DINGS AND DENTS WERE REMOVED THE BILL WAS $3500 WORD. HE ON THE WORK WAS FOR 5 YEARS IN MAY OF 2020. HE GOT THE CAR BACK. THAT'S WHAT I PAY THEM. THEIR BEST PAINT JOB. $3500 WAS DUE. THE BODYWORK AND THE PAINT. >> AND THEY DID THAT. BUT IT STARTED BUBBLING. SO I TOOK IT BACK IN THE READ IT AGAIN.N. DETAILS IN THE CONTRACT STATE PAID AND BASE CODE HAVE A 5 YEAR PRORATED WARRANTY. BUT AFTER BEING PAINTED A SECOND TIME WITHIN WEEKS, PAPE LISTERS OR BUBBLES POPPED UP AGAIN IS SEVERAL AREAS OF THE CAR'S BODY. >> THIS IS A LARGE PAINT BUBBLE RIGHT HERE. THAT'S GOT YEAH, WORD OF THE PAIN HAS WENT ON THERE AND IT'S LEFT THERE BEHIND IT. AND WILL THAT HE'LL EVENTUALLY EVENTUALLY IF IT IF IT GETS ANY KIND OF CRACK OR A PINHOLE, IT WILL PEEL AND IT WILL START SPREADING. AND YOU HAVE ONE FORMING UP HERE. THERE'S SOME MORE LITTLE ONES RIGHT HERE FORMING ON THE TRUCK. WE HAVE QUITE A FEW BUBBLE. YES. YES, THERE'S THIS ONE RIGHT HERE. IT'S IS BIG AND THERE'S ANOTHER SMALLER ONE. IT'S HARD TO SEE. AND THERE'S A REAL BIG ONE RIGHT HERE. IT'S ALL AIR INSIDE THE PAINT. AND THAT'S GOING TO YES, SOON AS THAT GETS A RACK AND ALL THIS IS GOING TO PEEL THIS WHOLE AREA JUST START PEELING EVERYWHERE. >> DISSATISFIED, MR. FINN HAS A RETURN TO THE PAINT SHOP. HOWEVER, IN MARCH OF 2021, OWNERS OF THE GARAGE WHERE OUT OF BUSINESS. CHUCK SAID HE WAS TOLD BY THE CORPORATE OFFICE THE KNOXVILLE SHOP WOULD REOPEN UNDER NEW MANAGEMENT. SO IN JULY OF LAST YEAR, THAT SECOND PAINT JOB WAS EXAMINED CLOSE ATTENTION GIVEN TO THE BUBBLES, ANOTHER IMPERFECTIONS, HOWEVER, HE WAS INFORMED IT WOULD NOT BE REPAID A 3RD TIME. AND WHEN I CALLED CORPORATE, THEY SAID THAT THEY WERE GOING TO FIX IT. >> THEY SAID, IS IT CRACKING OR PEELING NOT YET. IT'S BUBBLED, I SAID. BUT IF THOSE BUBBLES BREAK OPEN, IT'S GOING TO APPEAL. AND THEY SAID THEY WERE GOING TO WANT IT. >> CHUCK WAS TOLD THE WAR TO COVERED ONLY CRACKS AND PEELING NOT BUBBLES OR BLISTERS. 6 ON YOUR SIDE ROAD TO MAKE THOSE CORPORATE OFFICE TWICE ASKING WHY THE WAR. AND HE WASN'T BEING HONORED AS IT HAD BEEN THE FIRST TIME WE DIDN'T HEAR FROM THEM, BUT MR. FINN DID ABOUT 10 DAYS AGO. ADDITIONAL PICTURES WERE TAKEN TO THE IMPERFECTIONS. BUT THE ANSWER HAD NOT CHANGED. >> THEY FIX TO THE SECOND TIME NOW THEY WILL FIX IT AGAIN. AND IT'S DOING THE SAME THING IN THE SAME SPOT AGAIN. >> HE HASN'T FIGURED OUT YET WHAT HE'S GOING TO DO NEXT ABOUT THE PAINT. AGAIN, WE REACHED OUT TO MAKE THOSE CORPORATE OFFICE TWICE FOR COMMENT. THERE'S BEEN NO RESPONSE TO OUR INQUIRY. ALSO, THE CURRENT LOCAL FRANCHISE OPERATOR KNOWN OR DID NOT PAINT THE CAR WERE ORIGINALLY OR REPAINT. IT. THAT WAS DONE BY THE PREVIOUS OPERATOR AT THE SHOP AND WESTERN AVENUE. SO WHAT DOES IT MEAN WHEN PAINT STARTS TO BUBBLE? WE WERE TOLD BY AN EXPERT THAT PAINT BLISTERS OR BUBBLES OCCUR WHEN THE PAINT FILM LIFTS FROM THE METAL SURFACE, THE LOSS OF IT HE'S IN, WE'RE TOLD, IS USUALLY CAUSED BY HEAT MOISTURE OR A COMBINATION OF BOTH. AND THE CONDITION CAN EVENTUALLY LEAD TO. CHUCK SAYS HE HAS A NICE LOOKING CAR, BUT THE PAINT BLISTERS DON'T ADD TO ITS VALUE. ELIZABETH. >> DON, THANK YOU SO MUCH. IF YOU HAVE A CONSUMER QUESTION FOR DON, YOU CAN SEND HIM AN EMAIL AT D-DAY OR AT W A T DOT COM. YOU CAN ALSO CALL HIS 6 ON YOUR SIDE
