Gordon Confused Over Deep Fried Fat Free Cheese | Kitchen Nightmares FULL EPISODE

[Music] anaheim california the most populated city in southern california's famed orange county and home to a family-run restaurant named luigi's the italia it was opened in 1981 by a promising young chef with a dream luigi had his own my dream was to always own a restaurant and my dream did come true when my father took the loan on his house and we opened a small restaurant and with the aid of his father dominic luigi was able to make the restaurant successful for many years luigi's is definitely an anaheim staple it was our favorite place to go whenever i used to come here as a kid it was just a really really great atmosphere in 1999 dominic retired to italy and brought in his other son tony to help luigi run the restaurant tony and luigi have totally different ways of running the restaurant there's like two different sets of standards tony we gotta have a calamari play mozzarella already tony is a little bit lazy taking shortcuts whenever luigi's here luigi wants to be more hands-on there's more yelling and screaming you're interfering with my cookie get the [ __ ] out of here i don't agree with the way he runs it and the way he does it we start pointing fingers at each other and we fight there's a thing called professionalism man and that's not professional you can't lose it like that we need to work hard all the time i get up to stop a lot of times because tony's gonna take him more seriously the job you'll kill him i got a poseidon so you know what it's not fair your brother carry you whether your brother you feel straight you'll be homeless [ __ ] you you do this i feel like i'm being pushed to the limit luigi's yelling grace is yelling i'm trying to keep my sanity here too much yellow going on i got a headache there is a lot of drama that goes on here that's a [ __ ] everything look good everything the arguments and the stress of the restaurant it does spill over to the dining room a lot that's his question diners don't want to go to to this restaurant or any restaurant to get yelled at okay [ __ ] you i'm gonna come back in here all right what are you coming for for complain what luigi tony grace they just can't seem to work together to people like that it's wrong they complained about everything on the dish their neighbors they come over here you guys are treating them like crap they don't know nothing about food it's tearing the family apart the way the restaurant is going it's gonna go broke in a month we're in that total million and a half dollars i don't know if we're gonna make it we're gonna see what we gotta do it's too much stress if i had to close the doors i would feel like i failed my father and everything that we work for together i will lose everything that i've worked for all my life i don't know if tomorrow gonna be i don't know if i'm gonna pay my bills [Music] the world's gone viral today and a restaurant's reputation can live or die in seconds on the internet so i'm here in anaheim visiting luigi's restaurant i'm going gonna check out their website uh wow now this one looks good um a young very talented 22 year old chef oh look at that clearly a youthful maestro well that's encouraging i can't wait to see what's on the inside um great start 22. wow hi holly hey how are you hi welcome to luigi's good to see you joe good to see you buddy goodbye nice meeting you and your position is i'm a waiter excellent and you've got a bit of a hot chef in there yes definitely could you go get in please absolutely thank you wow look at this place luigi is the italia oh hello chef ramsay a pleasure to meet you gordon good to see you um hold on a minute you're not 22. i'm 51. you're 51. i'm reading the latest report on your website a youthful maestro 22 years of age in the kitchen do you have a son in there no it must be a mystique yeah those were written in 1981 1981 oh i have recent reviews too what like 1984 no 1991 uh 1991. anyway if the food was that good back in 1981 how is it today i think it's better now that's great news yeah i have a following for 30 years and what i do i am the best there is but there's some things that can be changed beautiful 22 year old i like the website uh who else is running the restaurant my brother uh antonio county that's encouraging very encouraging in terms of a proper family-run restaurant i have my wife tell me and uh my children let's have a little catch up with the family shall we okay yeah are they all here yeah always love to beat them hang them out this is my lovely wife grace hi nice to meet you hi to see you too where are you from italy this is your wife yes wow you did well and this is the daughter okay wonderful and this is my brother's wife that's my husband antonio antonio how are you now very good don tony tony what does that be called i go by tony tony okay great uh let's sit down and let's have a catch up shall we i'm glad that chef ramsay is here to help us because uh this is a family restaurant and we shouldn't be a split family restaurant first of all i'm here to help and i can't help unless i know what's wrong what's wrong with restaurants we had a phenomenal leader and the leader was my father he was in the front him and i were always on the same page and where's your father now where is so no one's actually ever stepped into your father's shoes well i have but i think what has happened is no one has any uh idea what is needed in this restaurant we're in a position to lose everything so who runs it now i'm the i'm the guy in charge right now well no on the way we run it is on mondays tuesdays and wednesdays i run the place and then on thursday nights through sunday nights uh they run the class wow it's crazy how does a funny restaurant not run as a family they don't get along because you doesn't belong in this restaurant it's a tournament yeah when you have laziness it's an infection what happens is when tony is here and linda is here they have no understanding that number one is the customer no sitting around no we're looking at the tv watching tv when customers come is that true i don't i don't think it's true tony he don't care about the customer he was sitting and playing the computer i care about this restaurant no i don't think he's a computer [Music] the complaints are that people feel neglected yeah but there's also complaints like i don't want to come there when she's there customers don't want to come when you're working what's all that about i don't know i'm just asking i listen over she's got people that she kisses ass to and they love her she's got other people that she gets blunt in her face and hate her is it right to just basically go up to the customer and just say [ __ ] you get the [ __ ] out of here [Music] i'm just trying to figure out what happened i mean i i wasn't here did she say [ __ ] you did she not say [ __ ] you i thought she did i didn't hear [ __ ] you no oh yeah she didn't shut up said that to you you know she got it that's what you gotta forget for gotta be honest i'm being honest he's gonna help you or not i'm trying to get him to help say the way it is i am no you're not you're lying i'm not lying you guys i think she's [ __ ] you you think what she did [Music] within minutes of meeting the family chef ramsay got a quick sample of one of the restaurant's [Music] thank you you're welcome now he's hoping that the food of luigi's is as good as luigi says it is uh wow i'm gonna have a good look at the menu the menu huge right the menu is huge the last i counted there was 126 things on there okay great right let's start off with oh fry drive early love them okay june what about the linguine okay what was the catch of the day asa mahimahi let's do that absolutely perfect thank you so much thank you [Music] decor's hideous is stuck in a time warp takes me back to 1981. okay i have a fried ravioli for chef ramsay fried raviolis for the chef my food is the best food that's possibly made but the problem with the restaurant because they were fighting so much fried ruby oil okay ravioli what's inside the rabbit please uh it's at five cheese stuffed ravioli and the [ __ ] cheeses are uh i'm not sure well it's a pre-made ravioli they're not homemade those are not homemade if we don't even make them here it'd be nice to know what's inside them i'll find out right now for you thank you how's it going i need to find out what cheeses are in the ravioli what cheeses are in the ravioli yeah what kind of cheese is in the bread ravioli read the box it's a ricotta cheese yo it's a ricotta cheese [Music] oh my god ah horrible something deep fried frozen doesn't even taste like cheese you got a whole uh whey and you got american grana and uh skim cheese yeah okay perfect you got it thank you yes yeah not good chef ramsay i checked on the cheeses for you uh mascarpone mascarpone ricotta ricotta uh also american guarana something called a cheese whey and culture blend where the [ __ ] is that from in italy i don't i have no idea where that's from oh and a uh skim cheese skimmed cheese in a fried ravioli what does that mean it's fat-free cheese dipped in fat dipped in fat yeah okay thank you okay skim cheese in a fried ravioli no pots and pans yeah it looks good uh joe here i'll bring it up [Music] oh damn chef this is the fish specialist thank you you're welcome bland greasy no seasoning fish is dreadful and this is a special fish yes that is a special fish you know tastefully it tastes like mush almost like it's sort of old the food just isn't the way it used to be with all the fighting going on the standards and the quality everything that tanked that's special holy crap okay [Music] uh he said that this one right here where the fish was just dreadful all right i'm still hungry anyway i don't think i need that i absolutely think he's wrong about the mahi-mahi and i thought it was perfectly fine it was just the way it's supposed to be that's from the mouth of a chef that knows taste probably more okay that guy's up here and i'm down here but i know if he cooks you good or not that's his opinion i don't want you to feel bad because you i don't feel bad i know i'm waiting for his opinion what the hell chef ramsay is here to help us and my brother takes this attitude that it's all [ __ ] complaints it's not you gotta listen to those complaints and keep your mouth shut [Music] so everything is atrocious chef [Music] are you tasting the food yeah you are your fish was cooked properly it was expression yeah as much this excellent for me okay let me finish this thank you thank you i don't need a guy to tell me that my food sucks if you don't like the food you just forgot [Music] the linguini pescatore [Music] yeah what the hell is that i think what i've done to the camera i've done to these bits more tentacles here than there are sea world [Music] that tastes as bad as it looks muscles and clams were grainy and calamari had a weird texture to it chef how are you doing with the pescatori i'm struggling it's rather struggling yeah i mean i certainly don't get that taste of italy let me tell you that and the sauce is so weak and it tastes disgusting um are we done yes can't make everyone happy and like that's why we need a house [ __ ] i don't kiss anybody's ass take me into the kitchen i haven't had anyone come into my restaurant and say luigi you don't know what the hell you're doing not even chef ramsay gets to do that i'm frustrated i wish i could say that was an enjoyable lunch the deep-fried ravioli with skinny cheese why'd you put that [ __ ] on the menu to give it to the americans come on come on i'm not laughing now the fish special that was overcooked and it was bland that was that was the perfect day they're telling me that come on it was like cat food linguini first guitar is the best dish on the menu it was my signature dish when i opened the restaurant i'll stick by my food i'm just thinking for her for 30 years i have no problem that's the problem there you've been doing the exact same food for 30 years i haven't had a challenge in 30 years no one's ever challenged me you're the first one listen you've lost your sparkle i don't believe this is the same man that was the young maestro that was written about 30 years ago come on there's something missing i don't know what it is on the back of the fragmented relationship you've got with your brother but the heart's gone there's got to be some magic somewhere inside that was once there but i need it back he can't tell me that i don't know what the hell i'm doing in my kitchen i've been doing it for 30 years after being truly disappointed with luigi's dishes and his attitude at lunch jeff ramsey is hoping to see something positive during dinner service welcome to luigi's what can i get for ya i'll be right back get your appetizer started okay uh where's tony give me your number go play some golf yeah i'm playing uh maybe saturday morning yeah tony is more like easygoing now take a serious the business job there's only seven years between you and luigi how come you haven't got gray hair and he's got all the gray hair i try to relax more he's a stressful guy he see what happens you don't like a guy that carries pressure i try not to that's a major family problem you have to change we've been here with sausages i'm going to show chef ramsey my kitchen runs like a machine like a smooth machine the food is just coming out a thousand mile an hour not one chef is tasting anything the food always gets thrown out of there the uh the kitchen really pumps food yeah they're they're fast fast and dangerous while food may be going up to diners what's wrong with that they said he doesn't like the sauce on the gnocchi it's also coming back just as quickly um what's wrong with that now they didn't like the flavor of the meatballs they're solid and dry as [ __ ] and luigi is not taking the returns very well the lady uh wanted the gnocchi's to be more like fluffy like light lighter than that i mean i'm gonna put feathers on them and we've been making yogurt for 30 years that's the way it is oh my gosh it's getting luigi back in the kitchen it's kind of scary because we never know if he's going to snap and yell at us for something back and you don't get the mushrooms that's all like i told you okay put them you've worked before two people and you make it you can't make another three just let it go matcha oh man what's wrong with that now uh there's a two chewie nobody takes anything before it goes out i didn't say this one one complaint screws up my old picture and it slows everything down and so it is one can i have all the complaints at one time what's wrong with you what what what what what the class you know better than me if you're a chef yeah i know i'm disruptive what disrupts your kitchen most of all just like me worse than me boys shouting at me i'm not shouting you're not shouting a little bit crazy i'm a little bit you are shouting i'm always free why don't you come here and tell me how it's done chef you do it no you know better than me [Music] it's just halfway into dinner service why don't you come here and show me how it's dying chef you do it no you know i'm better than me but after a series of complaints luigi has had enough that's it no he's not gone he's gone he's walked off the line he's not gone yeah i'm gonna go back and find him [Music] man you gotta understand what he's trying to do here man he's he he's not the guy is what he is and he's [ __ ] an [ __ ] english bastard is what he is all right yeah but he's being honest with us he's not being honest it doesn't yeah he is no it's not a bunch of [ __ ] man this restaurant is but it's both our restaurants so i want to patch things up i want to get along with him he's my brother and one the best for him i think you got to go back in there and finish his [ __ ] night off man i don't have no but don't back down from the [ __ ] man i'm not backing down but don't don't all right you're just taking a break i'm too hot all right [Music] the best italian food west of italy yeah it's still the best food what's the ability you put your food against mine anytime you want really i work with more chefs than you can imagine in the past the way you performed tonight did not tell me that it's the man that's in control of his kitchen and when i come out and read that [ __ ] i'm pissed off for you and your customers it's 2011. unfortunately luigi no one's [ __ ] told you that's my opinion tonight's service oh what the [ __ ] are we supposed to do man i need your help we should we should oh my god there's something quite remarkable about how hard you work but i want you working [ __ ] smarter not harder when you come down and come back to 2011 you've got me [Music] world famous italian family restaurant [ __ ] me [Music] after discovering how dysfunctional luigi's really is good morning good morning chef how are you figures chef ramsey knows the brothers and their wives need to wake up and he knows just how to do that so when was the last time you had a meeting uh well a meeting with all the staff never five years never ever and ever ever never wow four of you need one voice put across to all of your staff come through to the kitchen come with me i want you to watch something very very interesting just stay here i'll see you in a minute thank you wow ever [Music] morning come in come in come in good morning take a uh take a seat please okay i asked you here this morning because i've never seen a restaurant operate the way this one does and i can't start to fix anything unless i know what the problems are i'm just going to be honest when you go back to the to the kitchen and tell tony garcia hello or the client is complaining about this you get a big fight if the people tell you they don't like it you can't have luigi what do you mean they don't like it what's wrong with it sorry i know it's your food your recipe and that must be kind of tough to like take criticism but you're gonna have to like bend your will a little bit to what the customer wants somebody needs to taste the food before it comes out we should be checking the quality of the food in the bag two years ago three years ago it's been declining in your mind for the last two years absolutely i get stressed out when i come to work why it's just the atmosphere the complete vibe that we get the disorganization that we have there's no structure that's right it comes from the top where's the top we're not organized at all how fragmented is it it's just like grayson luigi versus my mom and tony it's very separate the conflict with these two families the clients can feel it and who wants to go to a place where the atmosphere is not the most pleasant so the conflict with the family is spilling into the dying room yes so do you agree absolutely the yelling and screaming and who's yelling primarily who is it easily i think the biggest yellow is grace i never know if i'm going to walk in and she's going to be smiling or sometimes she'll frown on her face and start yelling at them very unpredictable she gets like really mad and start telling you things that first of all they're embarrassing for our customers and second of all they're not professional that's destroying everyone's confidence i feel this big this is going all at night live live wow there's a lot of things in that sense i know you get offended but that's okay look at that linda look what did she say has anyone sat down and spoke to her i'm just afraid to say anything to her because i don't know if she's gonna yell at me could she not take criticism no she can't take her no she can't nothing no no criticism whatsoever i don't want to hear anymore and if she does change her mind she'll say that she didn't change it that she's always thought that it's crazy okay uh just stay here for a second one moment please i don't care anymore i don't care about the restaurant i feel like everybody gets to me they talk nice and in front of you they're stepping on your back gotta work here i wanna just to quit i don't know i don't think i wouldn't be here anymore i'm feeling so bad what's the matter nothing talk to me no i can't talk i just want to quit that's it i want to leave i don't want to be oh no no no i get people talking about me but i can think [Music] [Applause] listen to me [Music] chef ramsay has arranged a way for the owners to hear how the staff feels about their behavior i just want to quit and said i want to leave i don't want to be oh no no no and it's all too much for grace to handle [Music] listen to me listen [Music] they are here for you they're liars no no grace that is the feeling of your team and they are here for you and you have to listen to them we cannot start to fix this restaurant unless we fix each other first so i'm sorry you feel it's upset but that's the first time you've seen the way you affect them but let's just stay calm and let's go and have a meeting together and talk as a family okay okay thank you let's go i think grace needed to hear all these criticisms she still is a little bit in denial of the way that she is and how it intimidates other people i think eventually she will come through but uh it's going to be hard for her you take a seat just a big deep breath the owners were listening the minute i walked in here i could feel the level of intensity it was it was depressing nobody was being honest with each other and we continue to fall along these lines and remain broken distraction is going to close and whether you like it or not you're all tied together and if we can't work and communicate together as a family then you shouldn't be in business because it's unfair it's unfair [Music] yeah one thing we are going to do from this day on is work together can anyone agree on that yes yes good past is past okay see look that smile i was kind of already almost to give up i know that should hurt that i know it can help us i know we get better thank you after an emotional breakthrough as a result of the staff meeting after you let's go let's go let's go chef ramsay has an idea on how to get the family working together again when you think of italy you think of spicy sausage yes yes when was the last time we made a spicy sausage when i was a younger girl i used to make sausages your parents oh yeah already i wasn't 10 years old when i started to make a sausage with my parents whereas in calabria i feel like a young girl okay so tonight we'll make a brand new delicious luigi sausage i'll start off slowly grinding how big do you like your sausage my job was to stuff the sausage i love it and you know in italy the sausage brings the family together it's a nice feeling right yeah so when was last time we all spent time in the kitchen together when was that never never all of everybody wow this piece that we are trying to get to right now is long overdue when my father was here we were a happy happy place it's been too many years and too many frustrations going on i want you two brother-in-law sister-in-law to make the rest of them louise and i are going to go and cook okay all right nice just to see like tony and grace working together making sausage give me a little bit of hope it's a beautiful thing making me feel younger it's very fun okay sausage is it for the sauce i'm gonna make it like some nice sort of rich ragu fresh fresh like you uh chef oh yes working next to chef ramsay is a great great great opportunity the way that he works and the passion that he has it makes me uh me a lighter fire i said why can i do that like i used to think in the old days i would love to be in the kitchen here when you were 22. you know that yeah it would have been fun can you imagine i started to realize i still have the passion right are you ready you're ready yeah done our 21st century let's have a little taste simple fresh italian flair jump in oh man that's awesome me and grace work hard on those sausages i i feel as though it's just the first little baby step and i can do better right i want to do better good job my gosh unbelievable you're very good [Music] now that chef ramsay has seen a glimmer of hope with the family working together luigi we are relaunching this restaurant tomorrow he has one more surprise in store to make sure tony and luigi stay united i want all of you right now to watch something listen good night [Music] it's been five years since i've seen my father i miss him i love him i wish i was close to them [Music] and to bring you in this business don't forget that beautiful [Music] they work together like me and god bless everybody [Music] seeing my dad remind me of the past reminded me of where we came from and how we started and why we started this kind of business you know why we're in it it puts us back in perspective [Music] whatever it takes [Music] i'm starting tomorrow tomorrow you see a new luigi i guarantee [Music] after arranging for an emotional message from luigi and tony's father chef ramsay and his team worked through the night to bring a little piece of italy to luigi's [Music] good morning morning today we start off with a new attitude a new restaurant and a new beginning are you ready to see the new luigis [Music] on the count of three one two three [Music] oh wow welcome to the new luigi's oh my god everything has been themed as if we're on this amazing trip to italy it's appealing it's vibrant and it's got that rustic italian charm beautiful gone is the clutter gone are those horrible booths now we have this wonderful nice family-style bonquet seating look at the tables underneath we've got the luigi's stamp of approval beautiful even the napkins have got your stamp on there grace what do you think unbelievable unbelievable wow i remember now how it was with my dad and how hard we were to get this restaurant started luigi you're going quiet i'll get nervous when you're quiet oh i'm very very happy [Music] thank you thank you listen i hope that you are re-energized i know you're the best this is just a dream i'm dreaming i'm asleep it's unbelievable it's a new luigi [Music] [Music] after giving the restaurant a much-needed makeover chef ramsay has also given the menu a dramatic makeover as well welcome to the new menu it's fresh it's seasonal and it's exciting oh beautiful beautiful beautiful wow [Music] what have we done we simplified it and made it manageable and delicious okay let's start off with the appetizers a lovely bowl of seasonal minestrone with a fresh pesto pasta dishes down the bottom yes linguine clam delicious and then finally baked salmon for a light take on supper whenever we can start to eat let me finish please i'm sorry is she always like this always no no i'm a kid i'm a kid that was a joke one thing you do deserve luigi it's a medal for being married to grace okay get some knife and forks jump in get tasting i got him i got it oh wow that is really good so good short rib is awesome short ribs are good it reminds me of some moms to make the new menu is amazing i love it i think this is a slice of authentic italy and anaheim lasagna is excellent we're good we have the restaurant that looks like a modern place we have a new menu everybody is smiling everybody's happy again i really feel fantastic everything is excellent i'll be proud to serve this food [Music] welcome to the new luigis it's relaunch night at luigi's we are serving the new menu so would you like to start off with the appetizers and for the first time in a long time there's positive energy in the restaurant luigi cooks tony new expedition right right right hey chef let's get those first orders in please i don't want luigi panicking i'm gonna get spaghetti and meatballs homemade sausage i want the calamari i'll get them here we go so order in first one ordering 100 calamari pescatora chef ramsay has lit up another fire within me that it's going to burn for a long time okay let's go let's go guys louisiana much better like that order up fruit with luigi producing stunning dishes in the kitchen diners are thrilled with chef ramsay's new menu that's delicious and the kitchen is having no trouble keeping up with the demand all right be right there look at those [ __ ] foods would have been a city while food is getting to the hot plate in a timely manner well i don't know where any of this food goes tony and luigi have stopped coordinating and the log gem in the kitchen is not sitting well with diners i needed a brother to come in and give me some help i get frustrated and i get mad i want to kill the guy what's going on let's go let's pick up the pace it's relaunch night and while the kitchen continues to produce food tony what's going on let's pick up the paste all right i'll be right there a lack of communication between the brothers has resulted in food sitting on the pass and not at diners tables tony service please let's go luigi you have to keep this together if you start screaming i'll kick you out if i lose my crew again in front of the customers it's definitely going to cost my business all right let's go let's go let's go i got to learn to take a deep breath and get it back together tony look at me look at me now we're producing unique food and it's dying he's cooking you can't stand there like a lemon you gotta help him a little bit we can't cook like this and let the food die in the window i need you expediting talk to each other start pushing the food out let's go we don't need to fry calamari on that one hey domenica do monica take this to right here table 41. now it sounds like a kitchen we've got some voices in there i still need one more pescatarian with tony now concentrating on expediting what else we got big salmon and the chicken farm wonderful wonderful luigi is free to focus on the quality and the consistency of the food all right enjoy he made it thank you thank you we have a fettuccine alfredo and diners are once again enjoying the new luigis appreciate it thank you chef we're finally leaving the negativity and the fighting behind us good things will come with a good attitude this first step is great [Music] okay tonight we took a baby step forward in the right direction slow start but the customers were happy and yes we were a little bit like headless chickens but you showed you had passion yes the passion is back in [Music] luigi's brothers step forward look at you two [Music] honestly that's exactly what i want to see you've made the critical first step but stay on it stay on that path having chef bring us together is something special the brothers need to be bonded i think my father would be very proud love is back and luigi's stay together you make him look good and you make him look good thank you very much chef ramsay you're the prince in white shining armor you walked into our place and you give us hope and courage again let's go ahead to the chef thank you thank you very much no screaming no streaming okay stay on it wow i have never in all the years of kitchen nightmares seen a more explosive family situation than here at luigi's they were so busy fighting each other the reputation of the restaurant went completely downhill this week we moved them forward 30 years but unless this family stays united luigis has no chance and i mean no chance of success [Music] in the weeks that followed luigi's received a rave review from the oc weekly the revamp dining room was slammed all sorts of delights passed us by yeah this was fantastic and the restaurant is regaining the reputation it once held in the community [Music] you're welcome the family is working together in harmony ramsay has brought the family together again and my father in italy is going to be proud of us we put all our differences aside and i think we're going to build a new bright future for all of us you

Channel: Kitchen Nightmares

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Keywords: Gordon Ramsay, Kitchen Nightmares, Gordon Ramsay Kitchen Nightmares, Kitchen Nightmares USA, Kitchen Nightmares UK, Kitchen Nightmares Officia, Kitchen Nightmares Full Episodes, Kitchen Nightmares Best Moments, Kitchen Nightmares Worst Fridges, Kitchen Nightmares Funniest Moments, Kitchen Nightmares Worst Food, Kitchen Nightmares Argument, Gordon Ramsay Insults, Gordon Ramsay Argument

Id: _fxWIPvVTLg

Length: 41min 47sec (2507 seconds)

Published: Mon Nov 01 2021